Ask DFW Browse All Data Public Safety Transportation Health Buildings

311 Service Types City of Dallas

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset gives a list and description of all Service Request Types available for creation the the 311 system.

Archive 311 Customer Service Dataset 3ktu-gkiw 2 fields
DOWNLOAD CSV
Dataset fields
Showing 50 real records
24 Hour Parking Violation
Service Types: 24 Hour Parking Violation
Service Types
24 Hour Parking Violation
Service Type Descriptions
Use this service request to report a vehicle that has been parked on the street over 24 hours without being moved. City ordinance states a vehicle may be parked on the street as long as it is moved once every 24 hours. Please submit one request per vehicle - include at least the vehicle make and color to assist with processing request.
A/C Inoperable Apts
Service Types: A/C Inoperable Apts
Service Types
A/C Inoperable Apts
Service Type Descriptions
Use this service to report an apartment complex that is not providing air conditioning. Air Conditioning is only required by ordinance from April 1 to November 1.
A/C Inoperable Residential Tenant
Service Types: A/C Inoperable Residential Tenant
Service Types
A/C Inoperable Residential Tenant
Service Type Descriptions
Use this service request to report your landlord for failing to provide air conditioning. Air conditioning is only required by ordinance from April 1 to November 1.
Abandoned Substance Routine
Service Types: Abandoned Substance Routine
Service Types
Abandoned Substance Routine
Service Type Descriptions
Use this Service Request to report abandoned drums/containers that have the POTENTIAL to LEAK or be exposed to possible rain near a creek, river or lake affecting the storm drain system.
Air Pollution Complaint
Service Types: Air Pollution Complaint
Service Types
Air Pollution Complaint
Service Type Descriptions
Use this service request to report Outdoor Air Pollution, including but not limited to emissions of smoke, dust, gas, fumes, offensive odors, burning emissions, spray painting emissions, and sand blasting emissions. Do not use this request for Indoor Pollution (smells inside a Residence/Business), MOLD, or ASBESTOS. NOTE: Natural Gas odors - please contact Atmos Energy at 1-888-286-6700 or call 911. If odor is coming from the sewer please call 311 or Dallas Water Utilities at 214-651-1441.
Alley Repair - Routine
Service Types: Alley Repair - Routine
Service Types
Alley Repair - Routine
Service Type Descriptions
Use this service request type to report alley conditions such as large breakdowns, base failures or blown joints in the alley which are NOT hazardous, but still need repairs. Hazardous conditions could cause damage to a vehicle or bodily injury - please Call 3-1-1. ** For Potholes, please use the service request type Pothole Repair - Routine - STS. **
Animal - Limits
Service Types: Animal - Limits • Service Type Descriptions: Use this service request to report excessive numbers of animals on a property.
Service Types
Animal - Limits
Service Type Descriptions
Use this service request to report excessive numbers of animals on a property.
Animal - Loose
Service Types: Animal - Loose
Service Types
Animal - Loose
Service Type Descriptions
Use this service request to report loose animals that are not confined or on a leash. This service request is only for dogs that do not pose an immediate threat to human life.
Animal - Loose Owned
Service Types: Animal - Loose Owned
Service Types
Animal - Loose Owned
Service Type Descriptions
Use this service request to report loose animals that are owned. Be sure to enter the animal owner's address in the service location fields to report a loose animal.
Animal - Pooper Scooper
Service Types: Animal - Pooper Scooper
Service Types
Animal - Pooper Scooper
Service Type Descriptions
Use this service request to report violations of the animal waste removal ordinance. This ordinance requires the owner to remove, in an immediate and sanitary manner, any feces created by their dog on public property or any private property not owned, leased, or controlled by animal owner.
Animal - Prohibited Rooster
Service Types: Animal - Prohibited Rooster
Service Types
Animal - Prohibited Rooster
Service Type Descriptions
Use this sevice request type to report a location inside the City of Dallas that houses roosters.
Animal - Spayed/Neutered/Intact
Service Types: Animal - Spayed/Neutered/Intact
Service Types
Animal - Spayed/Neutered/Intact
Service Type Descriptions
Use this service request to report all dogs and cats in the City of Dallas that have not been spayed or neutered.
Animal - Vaccination/Registration Investigation
Service Types: Animal - Vaccination/Registration Investigation • Service Type Descriptions: Use this service request to report unvaccinated and unregistered animals.
Service Types
Animal - Vaccination/Registration Investigation
Service Type Descriptions
Use this service request to report unvaccinated and unregistered animals.
Animal - Wildlife/Livestock- Routine
Service Types: Animal - Wildlife/Livestock- Routine
Service Types
Animal - Wildlife/Livestock- Routine
Service Type Descriptions
If the animal appears to be sick or injured please use the service request Animal - Sick/Injured- CCS or call 311.
Aviation General Request
Service Types: Aviation General Request
Service Types
Aviation General Request
Service Type Descriptions
Use this service request to report aviation issues and concerns related to Love Field, Dallas Executive Airport (formerly Redbird Airport), and Dallas Heliport facilities.
Aviation Noise Complaint
Service Types: Aviation Noise Complaint
Service Types
Aviation Noise Complaint
Service Type Descriptions
Use this service request to report noise in the surrounding areas of Love Field, Dallas Executive Airport (formerly Redbird Airport), and Dallas Heliport facilities.
Bike Paths/Routes
Service Types: Bike Paths/Routes • Service Type Descriptions: Use this service request to report bike path problems and issues.
Service Types
Bike Paths/Routes
Service Type Descriptions
Use this service request to report bike path problems and issues.
Boarding Home Facilities
Service Types: Boarding Home Facilities
Service Types
Boarding Home Facilities
Service Type Descriptions
Use this service request to report boarding home facilities that are operating without a valid license and/or have unsafe and unsanitary conditions.
Bond Program Projects
Service Types: Bond Program Projects
Service Types
Bond Program Projects
Service Type Descriptions
Use this service request for general inquiries concerning Public Works Bond Program Projects. ** Questions regarding the 2017 Bond Program contact Dale Long, 214-948-4460 or visit dallasbond.com **
Brush/Bulk Items - Missed
Service Types: Brush/Bulk Items - Missed
Service Types
Brush/Bulk Items - Missed
Service Type Descriptions
Use this service request to report the City's failure to collect a citizen's brush/bulky items that were placed out at least the Sunday night before the pickup week began.
Building Maintenance - Carpentry
Service Types: Building Maintenance - Carpentry
Service Types
Building Maintenance - Carpentry
Service Type Descriptions
FOR CITY OF DALLAS EMPLOYEES ONLY. - Use this service request to report concerns related to requests for keys/locks, carpet, tile, or signage at a City facility.
Building Maintenance - Custodial
Service Types: Building Maintenance - Custodial
Service Types
Building Maintenance - Custodial
Service Type Descriptions
FOR CITY OF DALLAS EMPLOYEES ONLY. - Use this service request to report concerns related to custodial services at a City facility.
Building Maintenance - Electrical
Service Types: Building Maintenance - Electrical
Service Types
Building Maintenance - Electrical
Service Type Descriptions
FOR CITY OF DALLAS EMPLOYEES ONLY. - Use this service request to report electrical problems at a City facility.
Building Maintenance - Hvac
Service Types: Building Maintenance - Hvac
Service Types
Building Maintenance - Hvac
Service Type Descriptions
FOR CITY OF DALLAS EMPLOYEES ONLY. - Use this service request to request repair and/or maintenance to the heating, venting, and air conditioning units at a City facility.
Building Maintenance - Misc
Service Types: Building Maintenance - Misc
Service Types
Building Maintenance - Misc
Service Type Descriptions
FOR CITY OF DALLAS EMPLOYEES ONLY. - Use this service request to report concerns related to custodial services. For EBS staff use only.
Building Maintenance - Plumbing
Service Types: Building Maintenance - Plumbing
Service Types
Building Maintenance - Plumbing
Service Type Descriptions
FOR CITY OF DALLAS EMPLOYEES ONLY. - Use this service request to report plumbing problems at a City facility.
Building Maintenance - Roofing
Service Types: Building Maintenance - Roofing
Service Types
Building Maintenance - Roofing
Service Type Descriptions
FOR CITY OF DALLAS EMPLOYEES ONLY. - Use this service request to report roofing concerns at a City facility.
Building Permits Violation
Service Types: Building Permits Violation
Service Types
Building Permits Violation
Service Type Descriptions
Use this service request to report violations when there is an active building permit at the address.
Bulky Trash Violations
Service Types: Bulky Trash Violations
Service Types
Bulky Trash Violations
Service Type Descriptions
Use this service request to report bulky trash placed out for pick up either too early (more than 4 days prior to the pickup week ) or too late (after 7am Monday of the pickup week).
Bulky Trash Violations Apts
Service Types: Bulky Trash Violations Apts
Service Types
Bulky Trash Violations Apts
Service Type Descriptions
Use this service request to report bulky trash at an apartment complex placed out more than 4 days prior to the pickup week or after 7am Monday of the pickup week.
Burned Structure Apts
Service Types: Burned Structure Apts
Service Types
Burned Structure Apts
Service Type Descriptions
Use this service request to report burned debris that remains at an apartment complex when there have been no repairs.
Burned Out Structure
Service Types: Burned Out Structure
Service Types
Burned Out Structure
Service Type Descriptions
Use this service request to report burned debris that remains at a property when there have been no repairs.
Chemical Spill Routine
Service Types: Chemical Spill Routine
Service Types
Chemical Spill Routine
Service Type Descriptions
Use this service request to report chemicals, unknown liquid, or solid materials that have been spilled on the ground and are exposed to rain or that can enter nearby creek, river, lake, or storm drainage system.
Chronic Noise Complaint
Service Types: Chronic Noise Complaint
Service Types
Chronic Noise Complaint
Service Type Descriptions
Use this service request to report noise complaints of a chronic or reoccurring nature, i.e. continuous complaints about loud music/disturbances at a residential property. If this is an initial report for a location please call 9-1-1. *** For noisy animals use Animal Noisy - CCS. For construction noise, use Noise Pollution - CCS during business hours. For clubs/bars, use Noise Pollution - CCS.
City Attorney General Request
Service Types: City Attorney General Request • Service Type Descriptions: Use this service request for concerns related to the City Attorney's Office.
Service Types
City Attorney General Request
Service Type Descriptions
Use this service request for concerns related to the City Attorney's Office.
City Auditor General Request
Service Types: City Auditor General Request
Service Types
City Auditor General Request
Service Type Descriptions
Use this service request to report general concerns or request information related to the City Auditor's Office.
City Secretary General Request
Service Types: City Secretary General Request
Service Types
City Secretary General Request
Service Type Descriptions
Use this servcie request to obtain information regarding city elections, records management, city council meetings, and city boards and commissions.
Civil Service General Request
Service Types: Civil Service General Request
Service Types
Civil Service General Request
Service Type Descriptions
Use this service request for concerns or questions related to the City of Dallas civil service application process, employment requirements and standards.
Code General
Service Types: Code General • Service Type Descriptions: Use this service request to report general code violations.
Service Types
Code General
Service Type Descriptions
Use this service request to report general code violations.
Communication & Info Svc General
Service Types: Communication & Info Svc General
Service Types
Communication & Info Svc General
Service Type Descriptions
Use this service request to report maintenance for items on the City of Dallas external website (http://www.dallascityhall.com). If possible, please include the URL links that are not working correctly, department, and any other specific information. NOTE: To report problems with the 311 website or the 311 Citizen Phone App please email Dallas311@dallascityhall.com. For problems with the water (e-pay) payment system please contact Dallas Water Customer services M-F 8am-5pm at 214-651-1441.
Community Cleanup Request
Service Types: Community Cleanup Request • Service Type Descriptions: Use this service request to request a community cleanup.
Service Types
Community Cleanup Request
Service Type Descriptions
Use this service request to request a community cleanup.
Complaint/Compliment
Service Types: Complaint/Compliment
Service Types
Complaint/Compliment
Service Type Descriptions
Use this service request ONLY to make a complaint or compliment against a City of Dallas department or employee. (Ex. - city department vehicle speeding, etc.)
Construction - Right Of Way
Service Types: Construction - Right Of Way
Service Types
Construction - Right Of Way
Service Type Descriptions
Use this service request to report concerns regarding construction in the public right of way such as streets, alleys or sidewalks or for construction projects handled by the City of Dallas Public Works department. Construction should be actively in progress. NOTE: For questions or complaints regarding construction of a Residential/Commercial property please use - Construction Site Complaint - SDC.
Construction - Status Inquiry
Service Types: Construction - Status Inquiry
Service Types
Construction - Status Inquiry
Service Type Descriptions
Use this service request to report concerns regarding the status of alley, street, or sidewalk paving construction.
Construction Rest Break - Life Hazard
Service Types: Construction Rest Break - Life Hazard
Service Types
Construction Rest Break - Life Hazard
Service Type Descriptions
Use this Service Request to report violations related to the Construction Rest Break Ordinance. Complaints will be responded to within 24 hours (provided that complainant provides a name and phone number)
Construction Site Complaint
Service Types: Construction Site Complaint
Service Types
Construction Site Complaint
Service Type Descriptions
Use this service request for complaints regarding issues with a construction site pertaining only to construction with a building permit.
Paving - Street Reconstruction
Service Types: Paving - Street Reconstruction
Service Types
Paving - Street Reconstruction
Service Type Descriptions
Use this service request for questions or concerns regarding a street that is currently being reconstructed by Public Works.
Construction/Design - City Facilities
Service Types: Construction/Design - City Facilities
Service Types
Construction/Design - City Facilities
Service Type Descriptions
Use this request for general inquiries regarding planning and construction of City facility projects, such as Libraries, Fire Stations, and Police Stations.
Convention And Event Services
Service Types: Convention And Event Services
Service Types
Convention And Event Services
Service Type Descriptions
Use this service request to report concerns or request information on the Dallas Convention Center and Office of Special Events. (i.e. event permits, film permits).
Cost Plus
Service Types: Cost Plus
Service Types
Cost Plus
Service Type Descriptions
Use this service to request brush/bulky pickup or for building materials that EXCEED the normal collection size. Items must be placed at front curb or parkway to get an estimate.
DFW Data AI • Dallas-Fort Worth public-data exploration interface