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311 Service Types City of Dallas

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset gives a list and description of all Service Request Types available for creation the the 311 system.

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Court And Detention Services
Service Types: Court And Detention Services
Service Types
Court And Detention Services
Service Type Descriptions
Use this service request to obtain information related to the Municipal Court, Dallas Marshal and Detention Center, and the incarceration of Dallas prisoners at the Dallas County Lew Sterrett Justice Center Facility.
Creek/Culvert Blockage
Service Types: Creek/Culvert Blockage
Service Types
Creek/Culvert Blockage
Service Type Descriptions
Use this service request to report problems with culverts or creeks. A culvert is an underground pipe that is opened on both ends and is usually found under the street or driveway. The maintenance of creeks, drainage ways, channels and streams is the responsibility of the property owner. The Department of Trinity Watershed Management is responsible for maintaining creeks and drainage ways that are owned by the City of Dallas only.
Creek/Culvert Maintenance
Service Types: Creek/Culvert Maintenance
Service Types
Creek/Culvert Maintenance
Service Type Descriptions
Use this service request to report a concrete lined channel or earthen channel that has sediment and debris that MAY impede or block the flow of water and be at risk of flooding.
Criminal Activities
Service Types: Criminal Activities
Service Types
Criminal Activities
Service Type Descriptions
Use this service request to report complaints of reoccurring criminal offenses such as burglaries, thefts, gambling and criminal mischief's in a particular neighborhood that have been reported. MUST give day and time activity occurs, exact location activity occurs and a description of individual(s) involved in activity. Note: If reporting a crime that is occurring or that has just occurred - Please CALL 9-1-1.
Illegal Fence Apts
Service Types: Illegal Fence Apts
Service Types
Illegal Fence Apts
Service Type Descriptions
Use this service request to report a violation on a fence that is barbed wire, cyclone, illegally placed, illegal height (4 ft limit in the front, 9ft in rear) or sub-standard/falling down at an apartment complex.
Cultural Affairs General Request
Service Types: Cultural Affairs General Request
Service Types
Cultural Affairs General Request
Service Type Descriptions
Use this service request to obtain information related to the arts and cultural expressions of Dallas. Office of Cultural Affairs provides a variety of programs and services, including the management and operations of cultural facilities, a public art program, five cultural funding programs, WRR Radio and the Municipal Cable System. For more information please visit - www.dallasculture.org.
Day Home
Service Types: Day Home
Service Types
Day Home
Service Type Descriptions
Use this service request to report day home issues. A day home is a facility that provides care or supervision for five or more persons, 18 years of age or older, who are not related by blood, marriage, or adoption to the owner or operator of the facility, whether or not the facility is operated for profit or charges for the services it offers.
Dead Animal Pick Up
Service Types: Dead Animal Pick Up
Service Types
Dead Animal Pick Up
Service Type Descriptions
Use this service request to report the removal of dead animals. Dead pet(s) must be placed at the point of garbage collection for removal by City crews. Dead pets will only be picked up from private property for the elderly or handicapped and an adult must be on the property at the time the crew arrives or the animal will not be picked up.
Disposal/Landfill Transfer Station
Service Types: Disposal/Landfill Transfer Station
Service Types
Disposal/Landfill Transfer Station
Service Type Descriptions
Use this service request to request or report information or problems related to the City's solid waste, garbage, refuse facilties at McCommas Bluff landfill and three transfer stations at Bachman, Oak Cliff and Fair Oaks.
Dumpster Violation
Service Types: Dumpster Violation
Service Types
Dumpster Violation
Service Type Descriptions
Use this service request for reporting a dumpster violation in which the dumpster at a business is overflowing with trash, garbage, solid waste, or is not screened.
Dumpster Violation Apts
Service Types: Dumpster Violation Apts
Service Types
Dumpster Violation Apts
Service Type Descriptions
Use this service request for reporting a dumpster violation at an apartment complex in which the dumpster is overflowing with trash, garbage, solid waste, or is not screened.
Economic Development
Service Types: Economic Development
Service Types
Economic Development
Service Type Descriptions
Use this service request on issues related to economic development/re-development and business development initiatives and programs, as well as, economic development incentives and business development technical assistance and some loan and grant programs based on eligibility. Also visit - http://www.dallas-ecodev.org for more information.
Educational Request
Service Types: Educational Request
Service Types
Educational Request
Service Type Descriptions
Use this request for more information regarding Dallas Fire Department educational programs.
Electrical Violation Apts
Service Types: Electrical Violation Apts • Service Type Descriptions: Use this service request to report electrical violations for apartments.
Service Types
Electrical Violation Apts
Service Type Descriptions
Use this service request to report electrical violations for apartments.
Electronic Repair License
Service Types: Electronic Repair License • Service Type Descriptions: Use this service request for reporting complaints on electronic repair shops.
Service Types
Electronic Repair License
Service Type Descriptions
Use this service request for reporting complaints on electronic repair shops.
Environmental Quality General Request
Service Types: Environmental Quality General Request
Service Types
Environmental Quality General Request
Service Type Descriptions
Use this service request for City owned facility compliance assessments and inspections to request compliance assistance, coordination of the internal Citywide Environmental Management System, and spill response and clean up regarding Environmental Quality.
Equipment & Building Services
Service Types: Equipment & Building Services
Service Types
Equipment & Building Services
Service Type Descriptions
Use this service request for questions regarding Equipment and Building Services for City of Dallas facilities.
Extra Police Patrol
Service Types: Extra Police Patrol
Service Types
Extra Police Patrol
Service Type Descriptions
Use this service request when a citizen would like to request additional police patrol in their neighborhood or a specific Dallas area. For cars speeding - use Traffic Violations - Chronic - SR.
Fair Housing General Request
Service Types: Fair Housing General Request
Service Types
Fair Housing General Request
Service Type Descriptions
Use this service request to report discrimination of race, color, national origin, religion, familial status, handicap, or sexual orientation in rental, purchasing and finance. Sexual orientation also includes discrimination of public accommodation and employment.
Feeder Ordinance Violation
Service Types: Feeder Ordinance Violation
Service Types
Feeder Ordinance Violation
Service Type Descriptions
Use this service request to report groups or individuals distributing food to the homeless outside City guidelines. Do not use this service request to report illegal food vending.
Financial Services
Service Types: Financial Services • Service Type Descriptions: Use this service request for concerns related to financial management.
Service Types
Financial Services
Service Type Descriptions
Use this service request for concerns related to financial management.
Fire - Rescue Dept Administration
Service Types: Fire - Rescue Dept Administration
Service Types
Fire - Rescue Dept Administration
Service Type Descriptions
Use this service request to report concerns related to Fire-Rescue emergency services - for field crew complaints, emergency operations, and emergency medical services (EMS) only.
Fire Inspection
Service Types: Fire Inspection • Service Type Descriptions: Use this service request to request a fire inspection.
Service Types
Fire Inspection
Service Type Descriptions
Use this service request to request a fire inspection.
Flooded Roadway Warning System
Service Types: Flooded Roadway Warning System
Service Types
Flooded Roadway Warning System
Service Type Descriptions
Use this service request to report if a high water sign or location needs maintenance or repair. There are 42 FRWS (Flooding Roadway Warning Systems) high water locations throughout the City of Dallas.
Flooding/Drainage Complaint
Service Types: Flooding/Drainage Complaint
Service Types
Flooding/Drainage Complaint
Service Type Descriptions
Use this service request to report flooding from rising water in creeks or an overflow of water in the street due to inadequately sized drainage system. Use this for non-emergency services only.
Food Borne Illness
Service Types: Food Borne Illness
Service Types
Food Borne Illness
Service Type Descriptions
Use this service request to report sickness from eating at any food establishment, vending machine, or school within the City. A name and phone number are required to process this request.
Garage Sale
Service Types: Garage Sale
Service Types
Garage Sale
Service Type Descriptions
Use this service request report a resident that has had continuous garage sales. Citizens are allowed two garage sales per year that may last three consecutive days in the garage (not in the yard) or on the patio. Items aquired soley for retail purposes cannot be sold. One two foot sign is allowed on the premise.
Garage Sale Apts
Service Types: Garage Sale Apts
Service Types
Garage Sale Apts
Service Type Descriptions
Use this service request to report violations for garage sales held at an apartment complex.
Garbage - Missed
Service Types: Garbage - Missed
Service Types
Garbage - Missed
Service Type Descriptions
Use this service request to report missed garbage one or more times during a citizens routine pickup schedule if the garbage was placed out by 7:00 A.M. of the scheduled pickup day.
Graffiti City Parks
Service Types: Graffiti City Parks
Service Types
Graffiti City Parks
Service Type Descriptions
Use this service request to report graffiti on City park playground equipment or signs within the park. This includes graffiti on the inside and outside walls of restrooms, light poles within the park and basket ball goals.
Graffiti City Buildings
Service Types: Graffiti City Buildings
Service Types
Graffiti City Buildings
Service Type Descriptions
Use this service request for graffiti on Court and Municipal buildings, Equipment and Building Services buildings and City of Dallas Service Centers.
Graffiti City Streets & Bridges
Service Types: Graffiti City Streets & Bridges
Service Types
Graffiti City Streets & Bridges
Service Type Descriptions
Use this service request to report graffiti on sidewalks, alleys, bridges, retaining walls and/or streets.
Graffiti Private Property - Apartments
Service Types: Graffiti Private Property - Apartments • Service Type Descriptions: Use this service request to report graffiti at an apartment complex.
Service Types
Graffiti Private Property - Apartments
Service Type Descriptions
Use this service request to report graffiti at an apartment complex.
Graffiti Private Property - Residential/Commercial
Service Types: Graffiti Private Property - Residential/Commercial • Service Type Descriptions: Use this service request to report graffiti on residential/business property.
Service Types
Graffiti Private Property - Residential/Commercial
Service Type Descriptions
Use this service request to report graffiti on residential/business property.
Graffiti Traffic Signals
Service Types: Graffiti Traffic Signals • Service Type Descriptions: Use this service request to report graffiti on traffic signals.
Service Types
Graffiti Traffic Signals
Service Type Descriptions
Use this service request to report graffiti on traffic signals.
Graffiti Traffic Signs
Service Types: Graffiti Traffic Signs • Service Type Descriptions: Use this service request to report graffiti on traffic signs.
Service Types
Graffiti Traffic Signs
Service Type Descriptions
Use this service request to report graffiti on traffic signs.
Guardrail - New
Service Types: Guardrail - New
Service Types
Guardrail - New
Service Type Descriptions
Use this service request to inquire about new guardrails. For maintenance on guardrails - use Guardrail Repair - Routine. **Guardrails on the freeway are handled by TXDOT. Guardrails on private property are the owner's responsibility. **
Guardrail Repair - Routine
Service Types: Guardrail Repair - Routine
Service Types
Guardrail Repair - Routine
Service Type Descriptions
Use this service request to report damages to existing guardrails or treated posts. If the damages could pose a Hazardous condition that could be detrimental to vehicular or pedestrian traffic, please dial 3-1-1 inside the Dallas city limits or (214) 670-5111 when calling from outside of the Dallas city limits.
Hand Bills/Fliers Complaint
Service Types: Hand Bills/Fliers Complaint
Service Types
Hand Bills/Fliers Complaint
Service Type Descriptions
Use this service request to report distribution of handbills (fliers) in public places. There is no violation if a person or vehicle occupant is willing to accept it.
Recyclable Collection Missed (Residential)
Service Types: Recyclable Collection Missed (Residential)
Service Types
Recyclable Collection Missed (Residential)
Service Type Descriptions
Use this service request to report that Sanitation has missed a citizen's recycle pickup.
Handicap Parking
Service Types: Handicap Parking
Service Types
Handicap Parking
Service Type Descriptions
Use this service request to report handicap parking violations at a business. Not for use in requesting handicap parking signs. ** Vehicle information is required to complete SR **
Heat Inoperative
Service Types: Heat Inoperative
Service Types
Heat Inoperative
Service Type Descriptions
Use this service request to report a landlord who is refusing to provide HEAT between November 16 through March 15.
Heat Inoperative Apts
Service Types: Heat Inoperative Apts
Service Types
Heat Inoperative Apts
Service Type Descriptions
Use this service request to report a landlord who is refusing to provide HEAT between November 16 through March 15 at an apartment complex
High Weeds
Service Types: High Weeds
Service Types
High Weeds
Service Type Descriptions
Use this service request when weeds or grass located on property (residential, business, vacant lot) has grown greater than 12 inches.
High Weeds Apts
Service Types: High Weeds Apts
Service Types
High Weeds Apts
Service Type Descriptions
Use this service request to report weeds 12 inches or higher at an apartment complex.
High Weeds Parks
Service Types: High Weeds Parks • Service Type Descriptions: Use this service request to report weeds 12 inches or higher in a City Park.
Service Types
High Weeds Parks
Service Type Descriptions
Use this service request to report weeds 12 inches or higher in a City Park.
Historic/Conservation District Violation
Service Types: Historic/Conservation District Violation
Service Types
Historic/Conservation District Violation
Service Type Descriptions
Use this service request to report structures that do not comply with the historic district preservation criteria. Historic and conservation districts are two types of zoning district designations that help to preserve and protect the character of Dallas architecturally unique neighborhoods.
Home Fire Safety Survey
Service Types: Home Fire Safety Survey • Service Type Descriptions: Use this service request for a courtesy inspection of Owner Occupied Homes.
Service Types
Home Fire Safety Survey
Service Type Descriptions
Use this service request for a courtesy inspection of Owner Occupied Homes.
Home Occupation
Service Types: Home Occupation
Service Types
Home Occupation
Service Type Descriptions
Use this service request to report any violations in regards to home occupations.
Home Occupation Apts
Service Types: Home Occupation Apts
Service Types
Home Occupation Apts
Service Type Descriptions
Use this service request to report violations in regards to home occupations at apartments.
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