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311 Winter Calls

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests that deal with streets and mobility such as street and pot hole repair are also very common. 311 also receives requests to address environmental issues such as water conservation and air quality complaints.
This dataset represents all Service Request from October 1, 2020 to present.

Services 311 Customer Service Dataset aijr-2vdm 16 fields
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Dataset fields
Showing 50 real records
22-00133552
Service Request Number: 22-00133552 • Address: 7446 CLEARHAVEN DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
22-00133552
Address
7446 CLEARHAVEN DR, DALLAS, TX, 75248
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-04-07T16:22:54.000
Update Date
2023-06-08T22:32:58.000
Closed Date
2022-05-05T16:08:16.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000001lbZfAAI
Lat Location
(32.96688851543198000,-96.77912420446893000)
23-00125905
Service Request Number: 23-00125905 • Address: 4100 CEDAR SPRINGS RD, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
23-00125905
Address
4100 CEDAR SPRINGS RD, DALLAS, TX, 75219
City Council District
14
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-03-21T23:59:00.000
Status
Closed
Created Date
2023-03-20T16:31:54.000
Update Date
2023-06-07T01:29:05.000
Closed Date
2023-03-20T16:50:37.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005KaAuAAK
Lat Location
(32.81211453518010000,-96.81238548689016000)
25-00435549
Service Request Number: 25-00435549 • Address: 2665 MARFA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00435549
Address
2665 MARFA AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-08T20:49:57.000
Update Date
2025-09-29T16:13:14.000
Closed Date
2025-09-29T16:13:14.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000010C5jNAAS
Lat Location
(32.71043626915882600,-96.78473126372272000)
21-00858735
Service Request Number: 21-00858735 • Address: 1027 S GLASGOW DR, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
21-00858735
Address
1027 S GLASGOW DR, DALLAS, TX, 75223
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-09-22T23:59:00.000
Status
Closed
Created Date
2021-09-17T20:14:30.000
Update Date
2023-06-09T00:01:11.000
Closed Date
2021-09-23T12:04:59.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000rKmDUAA0
Lat Location
(32.79918860874998600,-96.74435081965565000)
24-00399077
Service Request Number: 24-00399077 • Address: 4919 PALODURO LN, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00399077
Address
4919 PALODURO LN, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-08-21T19:59:00.000
Status
Closed (Duplicate)
Created Date
2024-08-16T14:35:32.000
Update Date
2024-08-17T09:26:50.000
Closed Date
2024-08-17T09:26:49.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000004qxJUAAY
Lat Location
(32.68495167547623000,-96.81313118024326000)
22-00292201
Service Request Number: 22-00292201 • Address: 1259 N BAGLEY ST, DALLAS, TX, 75211 • City Council District: 6
Service Request Number
22-00292201
Address
1259 N BAGLEY ST, DALLAS, TX, 75211
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-07-11T12:27:15.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-29T16:12:31.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002qdbqAAA
Lat Location
(32.75741586444283000,-96.91292842519988000)
26-00189273
Service Request Number: 26-00189273 • Address: 1435 HENDRICKS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00189273
Address
1435 HENDRICKS AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-04T14:26:33.000
Update Date
2026-06-03T14:59:59.000
Closed Date
2026-06-03T14:59:59.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001moMUDAA2
Lat Location
(32.73837032292571000,-96.80181395976413000)
25-00105519
Service Request Number: 25-00105519 • Address: 3410 FORDHAM RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00105519
Address
3410 FORDHAM RD, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-03-10T17:01:44.000
Update Date
2025-03-11T16:30:23.000
Closed Date
2025-03-11T16:30:23.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Y3UdvAAF
Lat Location
(32.71408428619277000,-96.76645717079928000)
26-00437526
Service Request Number: 26-00437526 • Address: 233 W 7TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00437526
Address
233 W 7TH ST, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-10-02T20:36:07.000
Update Date
2026-10-03T00:36:15.000
Closed Date
2026-10-03T00:36:14.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002M0yg4AAB
Lat Location
(32.74907717277337000,-96.82524486357500000)
26-00267673
Service Request Number: 26-00267673 • Address: 1303 S MARSALIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00267673
Address
1303 S MARSALIS AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-06-24T23:59:00.000
Status
Closed
Created Date
2026-06-18T19:41:02.000
Update Date
2026-06-21T15:55:05.000
Closed Date
2026-06-19T15:54:25.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001wZ3HHAA0
Lat Location
(32.73305310071171400,-96.81455261235494000)
25-00017007
Service Request Number: 25-00017007 • Address: 2506 GLOBE AVE, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
25-00017007
Address
2506 GLOBE AVE, DALLAS, TX, 75228
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-01-18T00:59:00.000
Status
Closed
Created Date
2025-01-14T12:34:53.000
Update Date
2025-01-14T16:50:38.000
Closed Date
2025-01-14T16:50:38.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000QN70FAAT
Lat Location
(32.81498092246638000,-96.67308556248130000)
22-00546393
Service Request Number: 22-00546393 • Address: 10405 CROMWELL DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
22-00546393
Address
10405 CROMWELL DR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-22T00:59:00.000
Status
Closed
Created Date
2022-12-17T12:31:07.000
Update Date
2023-06-08T02:02:46.000
Closed Date
2022-12-22T11:36:26.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000004UYKOAA4
Lat Location
(32.88768176552248000,-96.86264328675699000)
24-00501786
Service Request Number: 24-00501786 • Address: 7607 CURRIN DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
24-00501786
Address
7607 CURRIN DR, DALLAS, TX, 75230
City Council District
11
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-10-17T23:59:00.000
Status
Closed
Created Date
2024-10-16T09:53:59.000
Update Date
2024-10-19T10:33:58.000
Closed Date
2024-10-19T10:33:58.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000E4ryZAAR
Lat Location
(32.90000696781936000,-96.77685905500200000)
21-01000530
Service Request Number: 21-01000530 • Address: 2217 FOREST OAKS DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-01000530
Address
2217 FOREST OAKS DR, DALLAS, TX, 75228
City Council District
9
Department
311 Customer Service Center
Service Request Type
Water Questions - 311
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2022-01-29T00:59:00.000
Status
Closed
Created Date
2021-12-28T11:44:28.000
Update Date
2023-06-08T23:50:54.000
Closed Date
2021-12-28T15:25:24.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500t000000vIYp4AAG
Lat Location
(32.81046654146977000,-96.70509111468276000)
21-00707206
Service Request Number: 21-00707206 • Address: 315 N EDGEFIELD AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00707206
Address
315 N EDGEFIELD AVE, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-08-04T23:59:00.000
Status
Closed
Created Date
2021-07-31T13:09:04.000
Update Date
2023-06-09T00:49:41.000
Closed Date
2021-08-06T16:17:43.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000p8TH6AAM
Lat Location
(32.74755323371184000,-96.84425416258068000)
26-00139737
Service Request Number: 26-00139737 • Address: 6015 OVERLOOK DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00139737
Address
6015 OVERLOOK DR, DALLAS, TX, 75227
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2026-04-20T23:59:00.000
Status
Closed
Created Date
2026-04-05T07:03:19.000
Update Date
2026-04-08T08:19:57.000
Closed Date
2026-04-08T08:19:57.000
Outcome
Final Results
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001g4xyTAAQ
Lat Location
(32.77264818202963000,-96.71791615825235000)
25-00326692
Service Request Number: 25-00326692 • Address: 650 S WALTON WALKER BLVD NB, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
25-00326692
Address
650 S WALTON WALKER BLVD NB, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-07-08T15:18:04.000
Update Date
2025-07-14T11:01:09.000
Closed Date
2025-07-14T10:15:33.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000pXy1hAAC
Lat Location
(32.73949434158754500,-96.91903228219655000)
26-00093754
Service Request Number: 26-00093754 • Address: 4968 W LAWTHER DR, DALLAS, TX, 75238 • City Council District: 9
Service Request Number
26-00093754
Address
4968 W LAWTHER DR, DALLAS, TX, 75238
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T07:52:55.000
Update Date
2026-03-09T11:34:37.000
Closed Date
2026-03-09T11:34:16.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aW0AxAAK
Lat Location
(32.85717830363735000,-96.73206364877400000)
25-00041560
Service Request Number: 25-00041560 • Address: 9403 FAIRHOPE AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00041560
Address
9403 FAIRHOPE AVE, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-02-07T00:59:00.000
Status
Closed
Created Date
2025-01-30T12:56:15.000
Update Date
2025-02-03T16:55:27.000
Closed Date
2025-02-03T16:55:26.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000SUNqIAAX
Lat Location
(32.70847236875881000,-96.66154559378130000)
22-00055139
Service Request Number: 22-00055139 • Address: ROYAL LN & HARRY HINES BLVD, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
22-00055139
Address
ROYAL LN & HARRY HINES BLVD, DALLAS, TX, 75229
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-02-12T11:05:27.000
Update Date
2023-06-08T23:33:26.000
Closed Date
2022-02-12T11:07:08.000
Priority
Standard
Method Received Description
Internal
Unique Key
5008z000001NW4fAAG
Lat Location
(32.89578138103501500,-96.89149105665767000)
21-00903274
Service Request Number: 21-00903274 • Address: 919 N BAGLEY ST, DALLAS, TX, 75211 • City Council District: 6
Service Request Number
21-00903274
Address
919 N BAGLEY ST, DALLAS, TX, 75211
City Council District
6
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-10-27T23:59:00.000
Status
Closed
Created Date
2021-10-13T08:42:57.000
Update Date
2023-06-09T00:12:40.000
Closed Date
2021-10-25T12:47:09.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000sSjjAAAS
Lat Location
(32.75205295492760000,-96.91291289734626000)
21-00775886
Service Request Number: 21-00775886 • Address: 10600 GREENGARDEN RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
21-00775886
Address
10600 GREENGARDEN RD, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-08-25T23:59:00.000
Status
Closed
Created Date
2021-08-21T17:49:39.000
Update Date
2023-06-09T00:18:27.000
Closed Date
2021-08-25T09:08:18.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000pykU8AAI
Lat Location
(32.85468887050521000,-96.70174492625980000)
26-00408982
Service Request Number: 26-00408982 • Address: 6452 LONTOS DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00408982
Address
6452 LONTOS DR, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-11-28T00:59:00.000
Status
In Progress
Created Date
2026-09-14T16:58:40.000
Update Date
2026-09-14T17:20:58.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00002HJiAbAAL
Lat Location
(32.85427660792202400,-96.74946792723013000)
26-00077375
Service Request Number: 26-00077375 • Address: 3443 MINGO ST, DALLAS, TX, 75223 • City Council District: 7
Service Request Number
26-00077375
Address
3443 MINGO ST, DALLAS, TX, 75223
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-26T10:58:49.000
Update Date
2026-02-26T11:12:44.000
Closed Date
2026-02-26T11:12:44.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001YSVKvAAP
Lat Location
(32.78053731496159000,-96.73705436404242000)
25-00387247
Service Request Number: 25-00387247 • Address: 9519 FOREST LN, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00387247
Address
9519 FOREST LN, DALLAS, TX, 75243
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2025-08-14T18:59:00.000
Status
Closed
Created Date
2025-08-11T16:37:43.000
Update Date
2025-08-11T20:01:36.000
Closed Date
2025-08-11T20:01:36.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000vfq3RAAQ
Lat Location
(32.90936688847139600,-96.72995463327953000)
26-00209758
Service Request Number: 26-00209758 • Address: 6106 VICTOR ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00209758
Address
6106 VICTOR ST, DALLAS, TX, 75214
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Street/Road/Driveway Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-05-16T23:59:00.000
Status
Closed
Created Date
2026-05-15T15:54:12.000
Update Date
2026-05-15T16:59:47.000
Closed Date
2026-05-15T16:59:46.000
Outcome
No street or road blockage found at location
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001pIK42AAG
Lat Location
(32.80787142593258000,-96.75137570409098000)
24-00492186
Service Request Number: 24-00492186 • Address: 2300 LEA CREST DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00492186
Address
2300 LEA CREST DR, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-10-11T23:59:00.000
Status
Closed
Created Date
2024-10-10T08:39:43.000
Update Date
2024-10-10T09:04:02.000
Closed Date
2024-10-10T09:04:01.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000Cw4VpAAJ
Lat Location
(32.70874575379423000,-96.79239613572770000)
23-00086136
Service Request Number: 23-00086136 • Address: 3033 S COCKRELL HILL RD, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
23-00086136
Address
3033 S COCKRELL HILL RD, DALLAS, TX, 75236
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-02-24T12:31:41.000
Update Date
2023-06-07T01:48:36.000
Closed Date
2023-02-27T16:32:33.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005DEl5AAG
Lat Location
(32.70845644590309000,-96.89167970062054000)
26-00152434
Service Request Number: 26-00152434 • Address: ANN ARBOR AVE & S MARSALIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00152434
Address
ANN ARBOR AVE & S MARSALIS AVE, DALLAS, TX, 75216
City Council District
4
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-13T08:32:42.000
Update Date
2026-04-14T07:58:35.000
Closed Date
2026-04-14T07:58:25.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001haDoiAAE
Lat Location
(32.69132464792786400,-96.81477859206413000)
25-00458719
Service Request Number: 25-00458719 • Address: 2203 GUS THOMASSON RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
25-00458719
Address
2203 GUS THOMASSON RD, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-21T10:22:09.000
Update Date
2025-10-21T13:01:55.000
Closed Date
2025-10-21T13:01:55.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000012FEVeAAO
Lat Location
(32.83503807942723500,-96.67771566945207000)
24-00611688
Service Request Number: 24-00611688 • Address: 2825 L B J FWY WB, DALLAS, TX, 75234 • City Council District: 6
Service Request Number
24-00611688
Address
2825 L B J FWY WB, DALLAS, TX, 75234
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-01-30T18:59:00.000
Status
Closed
Created Date
2024-12-30T08:57:44.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2024-12-30T09:26:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000OPZcgAAH
Lat Location
(32.91081523322652000,-96.88417821915041000)
26-00346644
Service Request Number: 26-00346644 • Address: 8617 AUDELIA RD, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00346644
Address
8617 AUDELIA RD, DALLAS, TX, 75238
City Council District
10
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-07T23:59:00.000
Status
Closed
Created Date
2026-08-05T16:14:47.000
Update Date
2026-08-08T13:29:07.000
Closed Date
2026-08-06T13:28:06.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000027eLWvAAM
Lat Location
(32.86538737002113000,-96.71816640536842000)
22-00458557
Service Request Number: 22-00458557 • Address: 3044 DORRIS ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
22-00458557
Address
3044 DORRIS ST, DALLAS, TX, 75215
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-10-24T23:59:00.000
Status
Closed
Created Date
2022-10-19T15:08:05.000
Update Date
2023-06-08T02:39:53.000
Closed Date
2022-10-24T10:41:12.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003sm5MAAQ
Lat Location
(32.74260129870441000,-96.74733161943900000)
26-00386830
Service Request Number: 26-00386830 • Address: 4619 BRIAR OAKS CIR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00386830
Address
4619 BRIAR OAKS CIR, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-08-31T05:55:38.000
Update Date
2026-09-14T21:20:10.000
Closed Date
2026-09-14T21:20:10.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002DkprpAAB
Lat Location
(32.99664367161643000,-96.81984147693550000)
24-00409631
Service Request Number: 24-00409631 • Address: 857 CLEARWOOD DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
24-00409631
Address
857 CLEARWOOD DR, DALLAS, TX, 75232
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-11-19T18:59:00.000
Status
Closed
Created Date
2024-08-22T16:40:12.000
Update Date
2026-08-07T13:49:25.000
Closed Date
2024-08-28T09:28:05.000
Outcome
Work Not Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs000005bofvAAA
Lat Location
(32.66091068283438400,-96.83601187990982000)
26-00429070
Service Request Number: 26-00429070 • Address: 6619 HOWARD AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00429070
Address
6619 HOWARD AVE, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-09-27T13:04:52.000
Update Date
2026-09-29T10:05:22.000
Closed Date
2026-09-29T09:19:11.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002KOKYwAAP
Lat Location
(32.77496312625581000,-96.70546161859299000)
26-00430804
Service Request Number: 26-00430804 • Address: 2658 N HASKELL AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
26-00430804
Address
2658 N HASKELL AVE, DALLAS, TX, 75204
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-09-29T07:35:14.000
Update Date
2026-10-02T10:39:00.000
Closed Date
2026-10-02T10:38:59.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002KrucDAAR
Lat Location
(32.80619821542112000,-96.79087097879054000)
21-00299630
Service Request Number: 21-00299630 • Address: 8930 SHILOH RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
21-00299630
Address
8930 SHILOH RD, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-04-04T20:04:00.000
Update Date
2023-06-09T01:56:13.000
Closed Date
2021-04-07T11:13:01.000
Priority
Emergency
Method Received Description
API
Unique Key
500t000000jvRpTAAU
Lat Location
(32.81474885362117000,-96.66838395310653000)
26-00210065
Service Request Number: 26-00210065 • Address: 2409 PARK ROW AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00210065
Address
2409 PARK ROW AVE, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-05-16T23:59:00.000
Status
Closed
Created Date
2026-05-15T19:14:04.000
Update Date
2026-05-15T20:26:29.000
Closed Date
2026-05-15T20:26:28.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001pL11eAAC
Lat Location
(32.76717742872999000,-96.77509823089615000)
21-00172740
Service Request Number: 21-00172740 • Address: 4321 COLE AVE, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
21-00172740
Address
4321 COLE AVE, DALLAS, TX, 75205
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Same Day Missed Collection - SAN
Overall Service Request Due Date
2021-02-27T00:59:00.000
Status
Closed
Created Date
2021-02-25T15:39:05.000
Update Date
2023-06-09T02:17:15.000
Closed Date
2021-02-25T15:39:05.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000hlfMZAAY
Lat Location
(32.81867345967730600,-96.79142950903706000)
26-00086966
Service Request Number: 26-00086966 • Address: 5615 VICTOR ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00086966
Address
5615 VICTOR ST, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-05-13T23:59:00.000
Status
Closed
Created Date
2026-03-04T13:13:28.000
Update Date
2026-03-12T09:21:27.000
Closed Date
2026-03-12T09:21:11.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZgzQbAAJ
Lat Location
(32.80306906908320000,-96.75811472855649000)
25-00065486
Service Request Number: 25-00065486 • Address: 4815 ROCKPORT DR, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
25-00065486
Address
4815 ROCKPORT DR, DALLAS, TX, 75232
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-02-25T00:59:00.000
Status
Closed
Created Date
2025-02-13T17:53:53.000
Update Date
2025-02-20T12:33:16.000
Closed Date
2025-02-20T12:33:15.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000UXLqqAAH
Lat Location
(32.68631844037068000,-96.82815596099591000)
26-00152697
Service Request Number: 26-00152697 • Address: 6019 BRYAN PKWY, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00152697
Address
6019 BRYAN PKWY, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-13T10:14:15.000
Update Date
2026-04-14T15:25:45.000
Closed Date
2026-04-14T15:25:44.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001hbs8HAAQ
Lat Location
(32.80861744443000600,-96.76432561507805000)
26-00087314
Service Request Number: 26-00087314 • Address: 2962 TURTLE CREEK BLVD, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00087314
Address
2962 TURTLE CREEK BLVD, DALLAS, TX, 75219
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-04T15:09:16.000
Update Date
2026-03-09T08:32:40.000
Closed Date
2026-03-09T08:32:39.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZjNAIAA3
Lat Location
(32.80417897612623000,-96.80504774444589000)
26-00189860
Service Request Number: 26-00189860 • Address: 7526 HUNNICUT RD, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00189860
Address
7526 HUNNICUT RD, DALLAS, TX, 75227
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Community Cat Program - DAS
Overall Service Request Due Date
2026-05-06T00:59:00.000
Status
Closed
Created Date
2026-05-04T18:08:21.000
Update Date
2026-05-04T18:08:44.000
Closed Date
2026-05-04T18:08:21.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001mqhkjAAA
Lat Location
(32.79166420908883600,-96.71218269024463000)
26-00151928
Service Request Number: 26-00151928 • Address: 2121 GUS THOMASSON RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
26-00151928
Address
2121 GUS THOMASSON RD, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-12T15:52:08.000
Update Date
2026-04-14T16:27:07.000
Closed Date
2026-04-14T16:27:07.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hWKqLAAW
Lat Location
(32.83625317352239400,-96.67925178230645000)
26-00300382
Service Request Number: 26-00300382 • Address: 7935 TILLMAN ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00300382
Address
7935 TILLMAN ST, DALLAS, TX, 75217
City Council District
5
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-07-16T23:59:00.000
Status
Closed
Created Date
2026-07-08T13:47:01.000
Update Date
2026-07-16T13:52:05.000
Closed Date
2026-07-16T13:52:05.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000021DP3qAAG
Lat Location
(32.74438922328713600,-96.68548512593516000)
25-00052042
Service Request Number: 25-00052042 • Address: 3001 BOOKHOUT ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
25-00052042
Address
3001 BOOKHOUT ST, DALLAS, TX, 75201
City Council District
14
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-02-20T00:59:00.000
Status
Closed
Created Date
2025-02-05T16:46:56.000
Update Date
2026-05-15T13:01:55.000
Closed Date
2026-05-15T13:01:49.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000TQSeJAAX
Lat Location
(32.79705167138967400,-96.80849241667858000)
24-00258206
Service Request Number: 24-00258206 • Address: 9871 MIXON DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
24-00258206
Address
9871 MIXON DR, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-06-07T23:59:00.000
Status
Closed
Created Date
2024-05-31T10:16:07.000
Update Date
2024-06-07T11:43:01.000
Closed Date
2024-06-07T11:43:01.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007yTZdAAM
Lat Location
(32.87543601762375500,-96.85260178330822000)
24-00534329
Service Request Number: 24-00534329 • Address: 9642 HILLDALE DR, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
24-00534329
Address
9642 HILLDALE DR, DALLAS, TX, 75231
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-11-04T16:34:20.000
Update Date
2024-11-05T15:40:18.000
Closed Date
2024-11-05T14:54:40.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000HLQowAAH
Lat Location
(32.88948060305731000,-96.73479170419657000)
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