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311 Winter Calls

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests that deal with streets and mobility such as street and pot hole repair are also very common. 311 also receives requests to address environmental issues such as water conservation and air quality complaints.
This dataset represents all Service Request from October 1, 2020 to present.

Services 311 Customer Service Dataset aijr-2vdm 16 fields
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Showing 50 real records
21-00442834
Service Request Number: 21-00442834 • Address: 9524 MILITARY PKWY, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00442834
Address
9524 MILITARY PKWY, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-17T14:55:16.000
Update Date
2023-06-09T00:56:45.000
Closed Date
2021-07-22T15:27:27.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA6aCAAS
Lat Location
(32.76820208101662000,-96.65917379435984000)
26-00398406
Service Request Number: 26-00398406 • Address: 9797 BRUTON RD, DALLAS, TX, 75217 • City Council District: 7
Service Request Number
26-00398406
Address
9797 BRUTON RD, DALLAS, TX, 75217
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-09-08T10:47:43.000
Update Date
2026-10-02T15:47:52.000
Closed Date
2026-10-02T15:47:51.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002FnUsvAAF
Lat Location
(32.74890363747105000,-96.65385258816677000)
26-00094659
Service Request Number: 26-00094659 • Address: 200 SHORT BLVD, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
26-00094659
Address
200 SHORT BLVD, DALLAS, TX, 75232
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T13:25:16.000
Update Date
2026-03-09T14:46:39.000
Closed Date
2026-03-09T14:46:38.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001acfwAAAQ
Lat Location
(32.68571217906168000,-96.82578026184865000)
21-00442933
Service Request Number: 21-00442933 • Address: 2355 HEALEY DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00442933
Address
2355 HEALEY DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Same Day Missed Collection - SAN
Overall Service Request Due Date
2021-05-18T23:59:00.000
Status
Closed
Created Date
2021-05-17T15:05:49.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-05-17T15:05:49.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA73OAAS
Lat Location
(32.82454383139025000,-96.67576301600276000)
26-00193871
Service Request Number: 26-00193871 • Address: 12729 ABRAMS RD, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00193871
Address
12729 ABRAMS RD, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-06T16:17:14.000
Update Date
2026-05-15T17:54:07.000
Closed Date
2026-05-15T17:07:50.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001nNjXZAA0
Lat Location
(32.91918795643644000,-96.73569574653585000)
24-00561497
Service Request Number: 24-00561497 • Address: 1141 EASTON RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
24-00561497
Address
1141 EASTON RD, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-11-21T11:04:23.000
Update Date
2024-11-22T16:09:37.000
Closed Date
2024-11-22T16:09:36.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs00000JzdntAAB
Lat Location
(32.84379302139160000,-96.69219616625040000)
25-00150764
Service Request Number: 25-00150764 • Address: VINEYARD DR & BERNAL DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00150764
Address
VINEYARD DR & BERNAL DR, DALLAS, TX, 75212
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-04-08T18:59:00.000
Status
Closed
Created Date
2025-04-04T14:37:30.000
Update Date
2025-04-05T14:16:28.000
Closed Date
2025-04-05T13:44:16.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000bidhuAAA
Lat Location
(32.78661873751992000,-96.87611454023369000)
23-00375336
Service Request Number: 23-00375336 • Address: 8242 BLUMELIA DR, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
23-00375336
Address
8242 BLUMELIA DR, DALLAS, TX, 75252
City Council District
12
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-08-15T17:17:33.000
Status
Closed
Created Date
2023-08-13T17:17:34.000
Update Date
2023-08-13T18:21:31.000
Closed Date
2023-08-13T18:21:30.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000066CVHAA2
Lat Location
(32.98790241988332600,-96.76012241347263000)
26-00148044
Service Request Number: 26-00148044 • Address: 2437 OATES DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00148044
Address
2437 OATES DR, DALLAS, TX, 75228
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-09T16:17:15.000
Update Date
2026-04-14T16:32:51.000
Closed Date
2026-04-14T16:32:51.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001h6MNxAAM
Lat Location
(32.82169350249895000,-96.67377884316815000)
26-00154346
Service Request Number: 26-00154346 • Address: 4291 S CREST HAVEN RD, DALLAS, TX, 75209 • City Council District: 6
Service Request Number
26-00154346
Address
4291 S CREST HAVEN RD, DALLAS, TX, 75209
City Council District
6
Department
Dallas Water Utilities
Service Request Type
Water Main Leak/Break - DWU
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-28T23:59:00.000
Status
Closed
Created Date
2026-04-14T07:19:46.000
Update Date
2026-04-14T08:56:15.000
Closed Date
2026-04-14T08:56:15.000
Outcome
No Work Needed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hrrHpAAI
Lat Location
(32.85078638476339600,-96.83673759628864000)
25-00041528
Service Request Number: 25-00041528 • Address: 714 PIERCE ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00041528
Address
714 PIERCE ST, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-04-10T18:59:00.000
Status
Closed
Created Date
2025-01-30T12:48:05.000
Update Date
2025-02-07T11:35:13.000
Closed Date
2025-02-07T11:35:12.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000SV0oQAAT
Lat Location
(32.73902790794783600,-96.86596813739075000)
26-00083352
Service Request Number: 26-00083352 • Address: 15245 SEGOVIA DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
26-00083352
Address
15245 SEGOVIA DR, DALLAS, TX, 75248
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-02T14:37:58.000
Update Date
2026-03-09T16:09:19.000
Closed Date
2026-03-09T15:23:06.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZBy0zAAD
Lat Location
(32.95671612831590400,-96.80792750672722000)
21-00920467
Service Request Number: 21-00920467 • Address: 6419 ELAM RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00920467
Address
6419 ELAM RD, DALLAS, TX, 75217
City Council District
5
Department
Planning & Development Department
Service Request Type
Building Permits Violation - SDC
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-12-10T00:59:00.000
Status
Closed
Created Date
2021-10-25T10:40:51.000
Update Date
2023-06-09T00:08:11.000
Closed Date
2021-10-28T15:16:19.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000sppTOAAY
Lat Location
(32.71989251991179000,-96.71011661277737000)
25-00504786
Service Request Number: 25-00504786 • Address: 3927 HAPPY CANYON CT, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
25-00504786
Address
3927 HAPPY CANYON CT, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-10-22T23:59:00.000
Status
Closed
Created Date
2025-10-18T11:10:37.000
Update Date
2025-10-20T16:40:47.000
Closed Date
2025-10-20T16:40:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000017EX4YAAW
Lat Location
(32.67582548149577000,-96.75502423351205000)
25-00261911
Service Request Number: 25-00261911 • Address: 4213 DICKASON AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
25-00261911
Address
4213 DICKASON AVE, DALLAS, TX, 75219
City Council District
14
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-06-10T23:59:00.000
Status
Closed
Created Date
2025-06-03T17:59:12.000
Update Date
2025-06-09T08:19:10.000
Closed Date
2025-06-09T08:19:10.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000kMiv0AAC
Lat Location
(32.81105205767123000,-96.81380764971873000)
23-00323603
Service Request Number: 23-00323603 • Address: 2819 PEARY AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00323603
Address
2819 PEARY AVE, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-14T16:41:32.000
Update Date
2023-07-14T16:55:46.000
Closed Date
2023-07-14T16:55:44.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005vRwjAAE
Lat Location
(32.75220942040343000,-96.74781186394756000)
26-00025963
Service Request Number: 26-00025963 • Address: 5231 JORDAN RIDGE DR, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
26-00025963
Address
5231 JORDAN RIDGE DR, DALLAS, TX, 75236
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-01-20T12:21:16.000
Update Date
2026-01-22T17:26:14.000
Closed Date
2026-01-22T17:26:13.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001QcFBUAA3
Lat Location
(32.68568403361025000,-96.91402295543573000)
26-00185305
Service Request Number: 26-00185305 • Address: 9952 CHIRENO ST, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00185305
Address
9952 CHIRENO ST, DALLAS, TX, 75220
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-05-05T23:59:00.000
Status
Closed
Created Date
2026-05-01T12:57:45.000
Update Date
2026-05-02T16:42:30.000
Closed Date
2026-05-02T16:42:28.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001mG1P1AAK
Lat Location
(32.87893673693157000,-96.86054810294812000)
24-00077241
Service Request Number: 24-00077241 • Address: 3114 NEBRASKA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00077241
Address
3114 NEBRASKA AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-02-17T11:19:29.000
Update Date
2024-03-01T11:58:47.000
Closed Date
2024-03-01T11:58:46.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007HgboAAC
Lat Location
(32.70730882211538000,-96.80809037894197000)
26-00420847
Service Request Number: 26-00420847 • Address: 4100 ESMALDA DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00420847
Address
4100 ESMALDA DR, DALLAS, TX, 75212
City Council District
6
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-10-07T23:59:00.000
Status
Closed
Created Date
2026-09-22T10:47:52.000
Update Date
2026-10-02T15:57:06.000
Closed Date
2026-10-02T15:56:55.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002J8Wl7AAF
Lat Location
(32.79143586535100000,-96.88106857479991000)
22-00044571
Service Request Number: 22-00044571 • Address: 3631 BRANDON ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
22-00044571
Address
3631 BRANDON ST, DALLAS, TX, 75211
City Council District
1
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-02-19T00:59:00.000
Status
Closed
Created Date
2022-02-04T14:06:46.000
Update Date
2023-06-08T23:30:35.000
Closed Date
2022-02-16T15:29:44.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
5008z000001KiQyAAK
Lat Location
(32.73128106496120000,-96.88041714845748000)
21-01000545
Service Request Number: 21-01000545 • Address: 4528 W AMHERST AVE, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
21-01000545
Address
4528 W AMHERST AVE, DALLAS, TX, 75209
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-12-28T11:51:59.000
Update Date
2023-06-08T23:50:54.000
Closed Date
2021-12-29T17:41:52.000
Priority
Emergency
Method Received Description
API
Unique Key
500t000000vIYoRAAW
Lat Location
(32.85211804594320000,-96.83244970062754000)
26-00149838
Service Request Number: 26-00149838 • Address: 2505 FORT WORTH AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00149838
Address
2505 FORT WORTH AVE, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-10T16:29:21.000
Update Date
2026-04-14T10:02:09.000
Closed Date
2026-04-14T09:16:27.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hJ1nBAAS
Lat Location
(32.75932199763243000,-96.86289904299421000)
26-00035005
Service Request Number: 26-00035005 • Address: RIVER BEND DR & N STEMMONS SERV NB, DALLAS, TX, 75247 • City Council District: 6
Service Request Number
26-00035005
Address
RIVER BEND DR & N STEMMONS SERV NB, DALLAS, TX, 75247
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Knockdown - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-02-04T00:59:00.000
Status
Closed
Created Date
2026-01-28T10:57:37.000
Update Date
2026-01-29T07:48:21.000
Closed Date
2026-01-29T07:48:10.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001SJr6SAAT
Lat Location
(32.81557053944246000,-96.86681094808542000)
26-00092178
Service Request Number: 26-00092178 • Address: 6400 E MOCKINGBIRD LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00092178
Address
6400 E MOCKINGBIRD LN, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-07T10:47:47.000
Update Date
2026-03-09T16:31:47.000
Closed Date
2026-03-09T16:31:47.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aLW7hAAG
Lat Location
(32.83627749827629600,-96.75283171168886000)
26-00090933
Service Request Number: 26-00090933 • Address: 1643 HOMEWOOD PL, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
26-00090933
Address
1643 HOMEWOOD PL, DALLAS, TX, 75224
City Council District
1
Department
Planning & Development Department
Service Request Type
Building Permits Violation - PDD
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-20T23:59:00.000
Status
Closed
Created Date
2026-03-06T12:44:25.000
Update Date
2026-03-09T15:55:08.000
Closed Date
2026-03-09T15:54:50.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aAFYSAA4
Lat Location
(32.72920964777683000,-96.84640394885777000)
23-00139537
Service Request Number: 23-00139537 • Address: 3915 FRANK ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
23-00139537
Address
3915 FRANK ST, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-03-28T15:01:30.000
Update Date
2023-06-07T01:36:27.000
Closed Date
2023-03-28T15:25:01.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005MzzqAAC
Lat Location
(32.77195057500219000,-96.74952739616471000)
26-00156415
Service Request Number: 26-00156415 • Address: 5521 WINTON ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00156415
Address
5521 WINTON ST, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Street/Road/Driveway Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-14T20:37:25.000
Update Date
2026-04-14T21:30:24.000
Closed Date
2026-04-14T21:30:08.000
Outcome
No street or road blockage found at location
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001i5WiAAAU
Lat Location
(32.83573991120547000,-96.77349663242630000)
25-00396156
Service Request Number: 25-00396156 • Address: 724 PENGUIN DR, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
25-00396156
Address
724 PENGUIN DR, DALLAS, TX, 75241
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-08-19T23:59:00.000
Status
Closed
Created Date
2025-08-16T10:18:51.000
Update Date
2025-08-16T11:39:11.000
Closed Date
2025-08-16T11:39:08.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000wWdEYAA0
Lat Location
(32.67939047912460600,-96.81388765769042000)
25-00474050
Service Request Number: 25-00474050 • Address: 2300 W COMMERCE ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00474050
Address
2300 W COMMERCE ST, DALLAS, TX, 75212
City Council District
6
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-10-15T23:59:00.000
Status
Closed
Created Date
2025-09-30T07:46:44.000
Update Date
2025-11-04T16:38:16.000
Closed Date
2025-11-04T16:38:16.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000013fC6FAAU
Lat Location
(32.77260140113235000,-96.85852093453902000)
26-00087984
Service Request Number: 26-00087984 • Address: 3700 HOLLAND AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00087984
Address
3700 HOLLAND AVE, DALLAS, TX, 75219
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Utility Cut/Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-04T20:40:25.000
Update Date
2026-03-09T15:59:43.000
Closed Date
2026-03-09T15:59:42.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZnW0ZAAV
Lat Location
(32.81206651391680400,-96.80279679669765000)
22-00133539
Service Request Number: 22-00133539 • Address: 5600 SMU BLVD, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
22-00133539
Address
5600 SMU BLVD, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-04-07T16:20:10.000
Update Date
2023-06-08T22:32:58.000
Closed Date
2022-04-07T16:21:58.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
5008z000001lbOMAAY
Lat Location
(32.84190128999290000,-96.77298548465946000)
26-00095177
Service Request Number: 26-00095177 • Address: 5871 GOODWIN AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00095177
Address
5871 GOODWIN AVE, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T16:31:43.000
Update Date
2026-03-09T17:59:57.000
Closed Date
2026-03-09T17:59:40.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001agO3uAAE
Lat Location
(32.82399740613325000,-96.76643685050986000)
25-00480078
Service Request Number: 25-00480078 • Address: 411 EASTON RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
25-00480078
Address
411 EASTON RD, DALLAS, TX, 75218
City Council District
9
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-10-17T23:59:00.000
Status
Closed
Created Date
2025-10-02T16:12:32.000
Update Date
2026-05-15T13:19:08.000
Closed Date
2026-05-15T13:18:43.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000014DHmfAAG
Lat Location
(32.85834496596339000,-96.70610933206568000)
22-00116715
Service Request Number: 22-00116715 • Address: 3626 S TYLER ST, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
22-00116715
Address
3626 S TYLER ST, DALLAS, TX, 75224
City Council District
4
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-04-11T23:59:00.000
Status
Closed
Created Date
2022-03-28T16:38:54.000
Update Date
2023-06-08T22:57:10.000
Closed Date
2022-03-30T15:27:23.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001enYwAAI
Lat Location
(32.69937843670048500,-96.83703639008898000)
25-00249933
Service Request Number: 25-00249933 • Address: BELT LINE RD & PRESTON RD, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
25-00249933
Address
BELT LINE RD & PRESTON RD, DALLAS, TX, 75254
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Timing - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-06-03T23:59:00.000
Status
Closed
Created Date
2025-05-28T15:34:55.000
Update Date
2025-05-30T08:53:15.000
Closed Date
2025-05-30T08:53:08.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000jRqtTAAS
Lat Location
(32.95406749671726500,-96.80420262589234000)
22-00083659
Service Request Number: 22-00083659 • Address: 2970 ST NICHOLAS DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
22-00083659
Address
2970 ST NICHOLAS DR, DALLAS, TX, 75233
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-03-10T00:59:00.000
Status
Closed
Created Date
2022-03-05T13:24:47.000
Update Date
2023-06-08T23:34:51.000
Closed Date
2022-03-11T12:46:27.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001Urm7AAC
Lat Location
(32.71079194935225000,-96.87291946642428000)
21-00951756
Service Request Number: 21-00951756 • Address: S EDGEFIELD AVE & LANSFORD AVE, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
21-00951756
Address
S EDGEFIELD AVE & LANSFORD AVE, DALLAS, TX, 75224
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-11-20T00:59:00.000
Status
Closed
Created Date
2021-11-16T17:38:21.000
Update Date
2023-06-08T23:49:33.000
Closed Date
2021-11-16T19:35:05.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000tR3rCAAS
Lat Location
(32.73089973329123000,-96.84430953467748000)
25-00085010
Service Request Number: 25-00085010 • Address: 3116 PONDER DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
25-00085010
Address
3116 PONDER DR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-03-06T18:59:00.000
Status
Closed
Created Date
2025-02-27T09:27:38.000
Update Date
2025-03-05T09:50:17.000
Closed Date
2025-03-05T09:50:16.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000WNhkDAAT
Lat Location
(32.88413870086572000,-96.87361482963661000)
26-00334821
Service Request Number: 26-00334821 • Address: 3002 GRAFTON AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00334821
Address
3002 GRAFTON AVE, DALLAS, TX, 75211
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-08-01T00:59:00.000
Status
Closed
Created Date
2026-07-29T16:00:26.000
Update Date
2026-08-03T15:00:22.000
Closed Date
2026-08-03T15:00:21.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs000025xnaHAAQ
Lat Location
(32.73061950231245000,-96.87025396402106000)
25-00252278
Service Request Number: 25-00252278 • Address: 1819 LENWAY ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00252278
Address
1819 LENWAY ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-29T14:58:35.000
Update Date
2025-06-05T15:37:52.000
Closed Date
2025-06-05T15:37:51.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000jcJXcAAM
Lat Location
(32.75969391691878000,-96.77162129725404000)
22-00220497
Service Request Number: 22-00220497 • Address: 1602 SKY HIGH CIR, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
22-00220497
Address
1602 SKY HIGH CIR, DALLAS, TX, 75253
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-05-27T09:07:44.000
Update Date
2023-06-08T23:21:25.000
Closed Date
2022-06-19T17:38:21.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002IGFpAAO
Lat Location
(32.68084804263169500,-96.59737598982397000)
22-00362175
Service Request Number: 22-00362175 • Address: 209 S AUGUSTA ST, DALLAS, TX, 75214 • City Council District: 2
Service Request Number
22-00362175
Address
209 S AUGUSTA ST, DALLAS, TX, 75214
City Council District
2
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-09-07T23:59:00.000
Status
Closed
Created Date
2022-08-23T11:01:17.000
Update Date
2023-06-08T03:08:19.000
Closed Date
2022-08-23T19:41:02.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000003LfnpAAC
Lat Location
(32.79898834032376000,-96.75664268623068000)
21-00490021
Service Request Number: 21-00490021 • Address: 9809 CHANDLER CT, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
21-00490021
Address
9809 CHANDLER CT, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Alley Repair - Routine - PBW
Ert Estimated Response Time
14 Business Days
Overall Service Request Due Date
2021-08-03T23:59:00.000
Status
Closed
Created Date
2021-05-31T11:34:13.000
Update Date
2026-08-07T12:57:56.000
Closed Date
2021-08-10T05:30:48.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500t000000mhVkdAAE
Lat Location
(32.92946716584011000,-96.71533657674587000)
24-00129833
Service Request Number: 24-00129833 • Address: 1718 RIPLEY ST, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
24-00129833
Address
1718 RIPLEY ST, DALLAS, TX, 75204
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-03-22T18:59:00.000
Status
Closed
Created Date
2024-03-21T14:04:09.000
Update Date
2024-03-21T14:13:04.000
Closed Date
2024-03-21T14:13:04.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000007WCGgAAO
Lat Location
(32.80085580365225400,-96.78376192124806000)
26-00208597
Service Request Number: 26-00208597 • Address: 5998 BRYAN PKWY, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00208597
Address
5998 BRYAN PKWY, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-05-16T23:59:00.000
Status
Closed
Created Date
2026-05-15T08:23:59.000
Update Date
2026-05-15T21:03:45.000
Closed Date
2026-05-15T21:03:34.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001pAPDlAAO
Lat Location
(32.80813502067345000,-96.76444351250005000)
21-00172893
Service Request Number: 21-00172893 • Address: 2618 OAK LAWN AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
21-00172893
Address
2618 OAK LAWN AVE, DALLAS, TX, 75219
City Council District
14
Department
Code Compliance
Service Request Type
Emergency Regulations Violation - CCS
Ert Estimated Response Time
3 Hours
Overall Service Request Due Date
2021-02-28T00:59:00.000
Status
Closed
Created Date
2021-02-25T15:59:44.000
Update Date
2023-06-09T02:17:17.000
Closed Date
2021-02-25T16:53:41.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500t000000hlgDmAAI
Lat Location
(32.80547864225821500,-96.81268032870537000)
22-00556905
Service Request Number: 22-00556905 • Address: 9423 ALVA CT, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
22-00556905
Address
9423 ALVA CT, DALLAS, TX, 75220
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-30T00:59:00.000
Status
Closed
Created Date
2022-12-24T10:01:02.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2022-12-30T09:01:35.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000004Z4vWAAS
Lat Location
(32.87131064496143000,-96.81597886056440000)
26-00093741
Service Request Number: 26-00093741 • Address: 13610 SKYFROST DR, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00093741
Address
13610 SKYFROST DR, DALLAS, TX, 75253
City Council District
8
Department
Water Utilities
Service Request Type
Storm Drainage/Flooding Complaint - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-20T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-03-06T13:02:07.000
Update Date
2026-03-09T07:41:43.000
Closed Date
2026-03-09T07:41:42.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aVhpPAAS
Lat Location
(32.69190866926881000,-96.58034277483873000)
23-00210450
Service Request Number: 23-00210450 • Address: 1855 BICKERS ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
23-00210450
Address
1855 BICKERS ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-14T10:43:01.000
Update Date
2023-06-07T01:11:37.000
Closed Date
2023-05-17T14:20:46.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005c1AsAAI
Lat Location
(32.78710382284133000,-96.84923529256848000)
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