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311 Winter Calls

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests that deal with streets and mobility such as street and pot hole repair are also very common. 311 also receives requests to address environmental issues such as water conservation and air quality complaints.
This dataset represents all Service Request from October 1, 2020 to present.

Services 311 Customer Service Dataset aijr-2vdm 16 fields
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Showing 50 real records
22-00510002
Service Request Number: 22-00510002 • Address: 6209 TEAGUE DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00510002
Address
6209 TEAGUE DR, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-11-28T00:59:00.000
Status
Closed
Created Date
2022-11-24T18:00:04.000
Update Date
2023-06-08T02:08:36.000
Closed Date
2022-11-24T18:08:50.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004F5GeAAK
Lat Location
(32.67060198539666000,-96.77939587412361000)
21-00299617
Service Request Number: 21-00299617 • Address: 4217 2ND AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
21-00299617
Address
4217 2ND AVE, DALLAS, TX, 75215
City Council District
7
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-04-13T23:59:00.000
Status
Closed
Created Date
2021-04-04T19:43:20.000
Update Date
2023-06-09T01:56:13.000
Closed Date
2021-04-13T23:31:18.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000jvRjpAAE
Lat Location
(32.76541314811724000,-96.74976267158108000)
21-00992287
Service Request Number: 21-00992287 • Address: 4148 CLOVER LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
21-00992287
Address
4148 CLOVER LN, DALLAS, TX, 75220
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Wildlife - DAS
Overall Service Request Due Date
2022-02-04T00:59:00.000
Status
Closed
Created Date
2021-12-20T10:27:36.000
Update Date
2023-06-08T23:57:20.000
Closed Date
2021-12-20T10:27:36.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000uGZXFAA4
Lat Location
(32.87082679143578000,-96.84018561852308000)
22-00196939
Service Request Number: 22-00196939 • Address: 2278 W 10TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00196939
Address
2278 W 10TH ST, DALLAS, TX, 75208
City Council District
1
Department
Police Department
Service Request Type
Criminal Activities - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-05-20T23:59:00.000
Status
Closed
Created Date
2022-05-13T21:34:44.000
Update Date
2023-06-08T22:59:35.000
Closed Date
2022-05-16T07:50:32.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z0000029deLAAQ
Lat Location
(32.74514144497020000,-96.85505370501572000)
21-00346244
Service Request Number: 21-00346244 • Address: 829 S R L THORNTON FWY SB, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
21-00346244
Address
829 S R L THORNTON FWY SB, DALLAS, TX, 75203
City Council District
1
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-04-21T23:59:00.000
Status
Closed
Created Date
2021-04-19T10:57:32.000
Update Date
2023-06-09T01:53:31.000
Closed Date
2021-04-19T17:37:03.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000kg77lAAA
Lat Location
(32.74190895549195000,-96.81979416020039000)
21-00732689
Service Request Number: 21-00732689 • Address: 8039 EMERALD ROCK DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00732689
Address
8039 EMERALD ROCK DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-08-12T23:59:00.000
Status
Closed
Created Date
2021-08-09T09:26:22.000
Update Date
2023-06-09T00:48:53.000
Closed Date
2021-08-10T09:03:13.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000pCIeQAAW
Lat Location
(32.80410334483797000,-96.71558536943283000)
21-00459136
Service Request Number: 21-00459136 • Address: 14144 LASATER RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
21-00459136
Address
14144 LASATER RD, DALLAS, TX, 75253
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2021-07-27T23:59:00.000
Status
Closed
Created Date
2021-05-21T09:44:44.000
Update Date
2026-08-07T13:49:25.000
Closed Date
2021-05-21T09:56:51.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500t000000mCPWkAAO
Lat Location
(32.69905066122590000,-96.57054124821590000)
25-00422956
Service Request Number: 25-00422956 • Address: 2900 HICKORY ST, DALLAS, TX, 75226 • City Council District: 7
Service Request Number
25-00422956
Address
2900 HICKORY ST, DALLAS, TX, 75226
City Council District
7
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-09-16T23:59:00.000
Status
Closed
Created Date
2025-09-02T08:01:14.000
Update Date
2025-10-02T16:02:00.000
Closed Date
2025-10-02T16:01:47.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Internal
Unique Key
500cs00000yytIQAAY
Lat Location
(32.77821285067915000,-96.77593541874420000)
23-00254577
Service Request Number: 23-00254577 • Address: 6172 KENWOOD AVE, DALLAS, TX, 75214 • Department: Sanitation
Service Request Number
23-00254577
Address
6172 KENWOOD AVE, DALLAS, TX, 75214
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-06-14T23:59:00.000
Status
Closed
Created Date
2023-06-07T11:09:13.000
Update Date
2023-06-09T13:56:42.000
Closed Date
2023-06-09T13:56:41.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005j4WsAAI
Lat Location
(32.83324886376359000,-96.75913742521092000)
22-00060342
Service Request Number: 22-00060342 • Address: 2270 BRYAN ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
22-00060342
Address
2270 BRYAN ST, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - New - TRN
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2022-05-12T23:59:00.000
Status
Closed
Created Date
2022-02-16T11:22:23.000
Update Date
2026-08-07T14:02:37.000
Closed Date
2022-03-28T16:34:06.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001OgObAAK
Lat Location
(32.78642424530037000,-96.79420691219840000)
22-00275535
Service Request Number: 22-00275535 • Address: HILLCREST RD & L B J FWY WB, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
22-00275535
Address
HILLCREST RD & L B J FWY WB, DALLAS, TX, 75240
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-02T23:59:00.000
Status
Closed
Created Date
2022-06-29T16:25:30.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2022-06-29T20:00:39.000
Outcome
No Action Required
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002jsXTAAY
Lat Location
(32.92500783529277400,-96.78632003756718000)
25-00085029
Service Request Number: 25-00085029 • Address: 3303 TRINITY MILLS RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
25-00085029
Address
3303 TRINITY MILLS RD, DALLAS, TX, 75287
City Council District
12
Department
Dallas Water Utilities
Service Request Type
Water Main Leak/Break - DWU
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-03-13T18:59:00.000
Status
Closed
Created Date
2025-02-27T09:33:01.000
Update Date
2025-02-27T13:15:38.000
Closed Date
2025-02-27T13:15:38.000
Outcome
Request Referred
Priority
Standard
Method Received Description
API
Unique Key
500cs00000WO92vAAD
Lat Location
(32.98725078212869000,-96.85466403359617000)
26-00119313
Service Request Number: 26-00119313 • Address: 1903 S TYLER ST, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
26-00119313
Address
1903 S TYLER ST, DALLAS, TX, 75224
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-24T10:26:47.000
Update Date
2026-04-14T08:01:25.000
Closed Date
2026-04-14T08:01:24.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001dfbxVAAQ
Lat Location
(32.72702015861974400,-96.83808846614885000)
22-00556905
Service Request Number: 22-00556905 • Address: 9423 ALVA CT, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
22-00556905
Address
9423 ALVA CT, DALLAS, TX, 75220
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-30T00:59:00.000
Status
Closed
Created Date
2022-12-24T10:01:02.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2022-12-30T09:01:35.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000004Z4vWAAS
Lat Location
(32.87131064496143000,-96.81597886056440000)
26-00093741
Service Request Number: 26-00093741 • Address: 13610 SKYFROST DR, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00093741
Address
13610 SKYFROST DR, DALLAS, TX, 75253
City Council District
8
Department
Water Utilities
Service Request Type
Storm Drainage/Flooding Complaint - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-20T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-03-06T13:02:07.000
Update Date
2026-03-09T07:41:43.000
Closed Date
2026-03-09T07:41:42.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aVhpPAAS
Lat Location
(32.69190866926881000,-96.58034277483873000)
26-00155905
Service Request Number: 26-00155905 • Address: 2211 PECAN GROVE CT, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00155905
Address
2211 PECAN GROVE CT, DALLAS, TX, 75228
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-14T15:40:43.000
Update Date
2026-04-14T15:40:48.000
Closed Date
2026-04-14T15:40:43.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001i2J1VAAU
Lat Location
(32.81202514152399600,-96.70397120423678000)
26-00090050
Service Request Number: 26-00090050 • Address: 3033 PLAYA VISTA DR, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
26-00090050
Address
3033 PLAYA VISTA DR, DALLAS, TX, 75236
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-05T20:23:25.000
Update Date
2026-03-09T10:15:54.000
Closed Date
2026-03-09T10:15:35.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001a3gn3AAA
Lat Location
(32.70796314557017600,-96.89716185102122000)
26-00350938
Service Request Number: 26-00350938 • Address: 4527 HEDGDON DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00350938
Address
4527 HEDGDON DR, DALLAS, TX, 75216
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-08T09:20:25.000
Update Date
2026-08-08T11:02:52.000
Closed Date
2026-08-08T11:02:52.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000028JR0UAAW
Lat Location
(32.70633810028800000,-96.76160512623558000)
25-00063214
Service Request Number: 25-00063214 • Address: 2059 N BECKLEY AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00063214
Address
2059 N BECKLEY AVE, DALLAS, TX, 75208
City Council District
1
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-03-13T23:59:00.000
Status
Closed
Created Date
2025-02-12T16:17:55.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2025-02-14T13:51:06.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000UMSqsAAH
Lat Location
(32.76886790889282000,-96.82309306037989000)
26-00351426
Service Request Number: 26-00351426 • Address: 2825 COMMERCE ST, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
26-00351426
Address
2825 COMMERCE ST, DALLAS, TX, 75226
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-08-08T17:11:46.000
Update Date
2026-08-08T17:21:41.000
Closed Date
2026-08-08T17:21:40.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000028MDYrAAO
Lat Location
(32.78341574848888000,-96.78293977761271000)
25-00530822
Service Request Number: 25-00530822 • Address: 2753 EL TIVOLI DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00530822
Address
2753 EL TIVOLI DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-11-04T12:42:47.000
Update Date
2025-11-04T15:17:49.000
Closed Date
2025-11-04T15:17:48.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001BIULlAAP
Lat Location
(32.75231128212884400,-96.86494848772384000)
25-00473458
Service Request Number: 25-00473458 • Address: ABRAMS RD & BOB O LINK DR, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
25-00473458
Address
ABRAMS RD & BOB O LINK DR, DALLAS, TX, 75214
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Street/Road Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-09-30T23:59:00.000
Status
Closed
Created Date
2025-09-29T16:23:39.000
Update Date
2025-09-29T17:41:24.000
Closed Date
2025-09-29T17:41:24.000
Outcome
No street or road blockage found at location
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000013ahqdAAA
Lat Location
(32.83189443335163600,-96.75292501062134000)
26-00342359
Service Request Number: 26-00342359 • Address: 3966 MCKINNEY AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00342359
Address
3966 MCKINNEY AVE, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-08-04T23:59:00.000
Status
Closed
Created Date
2026-08-03T16:00:14.000
Update Date
2026-08-03T19:07:18.000
Closed Date
2026-08-03T19:07:17.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs0000270wwcAAA
Lat Location
(32.81096264820844500,-96.79358577020193000)
22-00019236
Service Request Number: 22-00019236 • Address: 12803 INWOOD RD, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
22-00019236
Address
12803 INWOOD RD, DALLAS, TX, 75244
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - PBW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2022-02-02T00:59:00.000
Status
Closed
Created Date
2022-01-15T09:55:31.000
Update Date
2024-10-01T00:08:46.000
Closed Date
2022-01-18T15:08:01.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000vLif2AAC
Lat Location
(32.92152967979342000,-96.81934905458077000)
22-00365649
Service Request Number: 22-00365649 • Address: 4118 ELK HORN TRL, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00365649
Address
4118 ELK HORN TRL, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-08-24T17:32:41.000
Update Date
2023-06-08T03:08:57.000
Closed Date
2022-09-30T15:12:00.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003MsMwAAK
Lat Location
(32.69439890620726000,-96.82009755580835000)
22-00546384
Service Request Number: 22-00546384 • Address: 3134 LANTANA LN, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00546384
Address
3134 LANTANA LN, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-12-19T00:59:00.000
Status
Closed
Created Date
2022-12-17T12:23:59.000
Update Date
2023-06-08T02:02:46.000
Closed Date
2022-12-17T15:13:01.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004UYCUAA4
Lat Location
(32.69593090081835000,-96.76291592455082000)
26-00155573
Service Request Number: 26-00155573 • Address: 5700 PINELAND DR, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
26-00155573
Address
5700 PINELAND DR, DALLAS, TX, 75231
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-14T13:44:14.000
Update Date
2026-04-14T14:26:48.000
Closed Date
2026-04-14T14:26:48.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001hztMUAAY
Lat Location
(32.87963145201189000,-96.75974363786855000)
24-00004326
Service Request Number: 24-00004326 • Address: 942 HARLANDALE AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00004326
Address
942 HARLANDALE AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Street Lighting- New/Relocation - TRN
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-04-01T18:59:00.000
Status
Closed
Created Date
2024-01-04T10:41:46.000
Update Date
2024-01-05T08:12:34.000
Closed Date
2024-01-05T08:12:34.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000006z8WrAAI
Lat Location
(32.73836285803234600,-96.81015757556331000)
26-00095331
Service Request Number: 26-00095331 • Address: 1348 NAPLES DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
26-00095331
Address
1348 NAPLES DR, DALLAS, TX, 75232
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T18:06:05.000
Update Date
2026-03-09T18:46:35.000
Closed Date
2026-03-09T18:46:34.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001ahYfXAAU
Lat Location
(32.68297833846740000,-96.84283084150609000)
26-00091729
Service Request Number: 26-00091729 • Address: 7724 DENTCREST DR, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
26-00091729
Address
7724 DENTCREST DR, DALLAS, TX, 75254
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-06-01T23:59:00.000
Status
Closed
Created Date
2026-03-06T18:08:45.000
Update Date
2026-03-09T10:24:35.000
Closed Date
2026-03-09T10:24:15.000
Outcome
Work Not Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aH4ClAAK
Lat Location
(32.94966408094747000,-96.77423552805324000)
26-00135725
Service Request Number: 26-00135725 • Address: 2121 EMPIRE CENTRAL, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00135725
Address
2121 EMPIRE CENTRAL, DALLAS, TX, 75235
City Council District
2
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - PDD
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-04-02T10:29:23.000
Update Date
2026-04-14T15:40:02.000
Closed Date
2026-04-14T15:39:49.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001fbI4HAAU
Lat Location
(32.82818774842719000,-96.85249947337873000)
22-00044687
Service Request Number: 22-00044687 • Address: 3617 ROUTH ST, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
22-00044687
Address
3617 ROUTH ST, DALLAS, TX, 75219
City Council District
14
Department
Sanitation
Service Request Type
Sanitation District Billing Dispute - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-03-21T23:59:00.000
Status
Closed
Created Date
2022-02-04T16:24:13.000
Update Date
2023-06-08T23:30:35.000
Closed Date
2022-02-09T09:12:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001KmBDAA0
Lat Location
(32.80396722598471000,-96.81144398746174000)
25-00201437
Service Request Number: 25-00201437 • Address: 4211 WINDING WAY CT, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
25-00201437
Address
4211 WINDING WAY CT, DALLAS, TX, 75287
City Council District
12
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-05-16T23:59:00.000
Status
Closed
Created Date
2025-05-02T11:41:36.000
Update Date
2026-05-15T13:37:21.000
Closed Date
2026-05-15T13:36:52.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000fjCVHAA2
Lat Location
(33.00885750038929000,-96.83867138311868000)
24-00092793
Service Request Number: 24-00092793 • Address: 3508 BOOKER ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00092793
Address
3508 BOOKER ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-02-28T09:32:22.000
Update Date
2024-03-13T11:43:37.000
Closed Date
2024-03-13T11:43:36.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000007LmUSAA0
Lat Location
(32.76300174006481000,-96.76654665859549000)
25-00224198
Service Request Number: 25-00224198 • Address: 1204 WHITLEY DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00224198
Address
1204 WHITLEY DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-05-21T23:59:00.000
Status
Closed
Created Date
2025-05-14T12:37:46.000
Update Date
2025-05-15T14:58:54.000
Closed Date
2025-05-15T14:58:54.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000hRV8bAAG
Lat Location
(32.73264340840648000,-96.69251617828016000)
26-00265814
Service Request Number: 26-00265814 • Address: 2209 APOLLONIA LN, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
26-00265814
Address
2209 APOLLONIA LN, DALLAS, TX, 75204
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-06-23T23:59:00.000
Status
Closed
Created Date
2026-06-17T21:15:28.000
Update Date
2026-06-18T13:56:16.000
Closed Date
2026-06-18T13:56:15.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001wK1ywAAC
Lat Location
(32.80853858744492000,-96.78184853597678000)
26-00095325
Service Request Number: 26-00095325 • Address: 5114 COLUMBIA AVE, DALLAS, TX, 75214 • City Council District: 2
Service Request Number
26-00095325
Address
5114 COLUMBIA AVE, DALLAS, TX, 75214
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T18:01:14.000
Update Date
2026-03-09T19:42:28.000
Closed Date
2026-03-09T19:42:14.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001ahpq1AAA
Lat Location
(32.79689423368553000,-96.76119384151866000)
25-00447392
Service Request Number: 25-00447392 • Address: 4425 IRVING BLVD, DALLAS, TX, 75247 • City Council District: 6
Service Request Number
25-00447392
Address
4425 IRVING BLVD, DALLAS, TX, 75247
City Council District
6
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-10-28T23:59:00.000
Status
Closed
Created Date
2025-09-15T11:58:22.000
Update Date
2025-09-15T16:27:46.000
Closed Date
2025-09-15T16:27:45.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000011EQpfAAG
Lat Location
(32.80837852220907000,-96.89173360050859000)
25-00532941
Service Request Number: 25-00532941 • Address: 1222 N TATUM AVE, DALLAS, TX, 75211 • City Council District: 6
Service Request Number
25-00532941
Address
1222 N TATUM AVE, DALLAS, TX, 75211
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-11-08T00:59:00.000
Status
Closed
Created Date
2025-11-05T13:50:07.000
Update Date
2025-11-06T23:58:11.000
Closed Date
2025-11-06T23:57:38.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001BgOojAAF
Lat Location
(32.75701147816537400,-96.91520217837524000)
26-00036874
Service Request Number: 26-00036874 • Address: 3008 SEYMOUR DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00036874
Address
3008 SEYMOUR DR, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-01-29T20:49:55.000
Update Date
2026-02-02T11:27:15.000
Closed Date
2026-02-02T11:27:14.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Sm5b3AAB
Lat Location
(32.89002112457340000,-96.87685992588231000)
24-00566153
Service Request Number: 24-00566153 • Address: 9831 WALNUT ST, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
24-00566153
Address
9831 WALNUT ST, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-11-25T09:36:39.000
Update Date
2024-11-27T11:35:23.000
Closed Date
2024-11-27T10:48:51.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000KRkeMAAT
Lat Location
(32.92243965004239000,-96.71636390553704000)
24-00424088
Service Request Number: 24-00424088 • Address: 6855 LEAMEADOW DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
24-00424088
Address
6855 LEAMEADOW DR, DALLAS, TX, 75248
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-09-01T23:59:00.000
Status
Closed
Created Date
2024-08-31T10:15:04.000
Update Date
2024-08-31T14:00:51.000
Closed Date
2024-08-31T14:00:51.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000006oQofAAE
Lat Location
(32.95424492941274000,-96.79013520736243000)
26-00055326
Service Request Number: 26-00055326 • Address: 5966 STRETCH DR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
26-00055326
Address
5966 STRETCH DR, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
In Progress
Created Date
2026-02-11T17:39:25.000
Update Date
2026-02-19T16:33:55.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001VTpj7AAD
Lat Location
(32.73372036407370400,-96.92346033274468000)
26-00076364
Service Request Number: 26-00076364 • Address: 2521 KENESAW DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00076364
Address
2521 KENESAW DR, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-25T16:44:46.000
Update Date
2026-03-09T16:07:34.000
Closed Date
2026-03-09T16:07:33.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001YKR81AAH
Lat Location
(32.77311331260905000,-96.90777750217322000)
26-00025072
Service Request Number: 26-00025072 • Address: 2417 LAWRENCE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00025072
Address
2417 LAWRENCE ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-01-19T12:56:46.000
Update Date
2026-03-09T15:45:07.000
Closed Date
2026-03-09T15:17:00.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001QSMBEAA5
Lat Location
(32.75098416043710600,-96.75792311449321000)
24-00014377
Service Request Number: 24-00014377 • Address: 10271 BETTER DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
24-00014377
Address
10271 BETTER DR, DALLAS, TX, 75229
City Council District
13
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-01-25T18:59:00.000
Status
Closed (Transferred)
Created Date
2024-01-10T13:52:53.000
Update Date
2024-01-10T16:29:20.000
Closed Date
2024-01-10T16:29:17.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
5008z0000071trqAAA
Lat Location
(32.88680947672053600,-96.84446337302030000)
25-00435556
Service Request Number: 25-00435556 • Address: 2656 MARFA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00435556
Address
2656 MARFA AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-08T20:54:48.000
Update Date
2025-09-29T16:25:49.000
Closed Date
2025-09-29T16:25:48.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000010C1kcAAC
Lat Location
(32.71007399899689000,-96.78479487190238000)
24-00060948
Service Request Number: 24-00060948 • Address: 2802 KENESAW DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
24-00060948
Address
2802 KENESAW DR, DALLAS, TX, 75212
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-02-13T00:59:00.000
Status
Closed
Created Date
2024-02-07T19:37:31.000
Update Date
2024-02-09T11:02:12.000
Closed Date
2024-02-09T11:02:12.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007DgerAAC
Lat Location
(32.77656945978266400,-96.90846662160375000)
26-00343834
Service Request Number: 26-00343834 • Address: 6516 FOREST PARK RD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00343834
Address
6516 FOREST PARK RD, DALLAS, TX, 75235
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-06T23:59:00.000
Status
Closed
Created Date
2026-08-04T11:56:07.000
Update Date
2026-08-08T09:59:09.000
Closed Date
2026-08-06T09:58:10.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000027DuSPAA0
Lat Location
(32.82500959205117000,-96.84656490876017000)
24-00078921
Service Request Number: 24-00078921 • Address: 7036 TWIN HILLS AVE, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
24-00078921
Address
7036 TWIN HILLS AVE, DALLAS, TX, 75231
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-02-19T13:54:26.000
Update Date
2024-02-22T16:56:53.000
Closed Date
2024-02-22T16:56:53.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007IASGAA4
Lat Location
(32.87431050285796600,-96.76432384844773000)
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