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311 Winter Calls

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests that deal with streets and mobility such as street and pot hole repair are also very common. 311 also receives requests to address environmental issues such as water conservation and air quality complaints.
This dataset represents all Service Request from October 1, 2020 to present.

Services 311 Customer Service Dataset aijr-2vdm 16 fields
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Showing 50 real records
23-00025452
Service Request Number: 23-00025452 • Address: MIDWAY RD & WALNUT HILL LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
23-00025452
Address
MIDWAY RD & WALNUT HILL LN, DALLAS, TX, 75220
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-01-19T00:59:00.000
Status
Closed
Created Date
2023-01-15T16:00:54.000
Update Date
2023-06-07T01:50:36.000
Closed Date
2023-01-15T16:17:06.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004oRdFAAU
Lat Location
(32.88021381185241000,-96.83857048400560000)
25-00010755
Service Request Number: 25-00010755 • Address: 4333 WYOMING ST, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
25-00010755
Address
4333 WYOMING ST, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-01-08T14:40:22.000
Update Date
2025-01-14T14:13:15.000
Closed Date
2025-01-14T14:13:14.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
500cs00000PckMoAAJ
Lat Location
(32.71412805415959000,-96.89034205673754000)
25-00129104
Service Request Number: 25-00129104 • Address: 1626 MAPLETON DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
25-00129104
Address
1626 MAPLETON DR, DALLAS, TX, 75228
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-03-31T18:59:00.000
Status
Closed
Created Date
2025-03-24T13:52:32.000
Update Date
2025-03-25T10:25:08.000
Closed Date
2025-03-25T10:25:08.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00000a1BkqAAE
Lat Location
(32.81872880629890000,-96.68697932157032000)
26-00403048
Service Request Number: 26-00403048 • Address: 222 W LAURELAND RD, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
26-00403048
Address
222 W LAURELAND RD, DALLAS, TX, 75232
City Council District
3
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-09-14T23:59:00.000
Status
Closed
Created Date
2026-09-10T14:37:45.000
Update Date
2026-09-12T15:54:06.000
Closed Date
2026-09-10T15:53:02.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00002GVvpaAAD
Lat Location
(32.67463832542398000,-96.82568875503057000)
23-00432452
Service Request Number: 23-00432452 • Address: 4700 WIMBELTON WAY, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
23-00432452
Address
4700 WIMBELTON WAY, DALLAS, TX, 75227
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-09-20T00:32:32.000
Status
Closed
Created Date
2023-09-18T00:32:33.000
Update Date
2023-09-18T02:07:45.000
Closed Date
2023-09-18T02:07:45.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000006JFT9AAO
Lat Location
(32.77816968005837600,-96.68707928694100000)
25-00094488
Service Request Number: 25-00094488 • Address: HUMPHREY DR & SEATON DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00094488
Address
HUMPHREY DR & SEATON DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-03-04T16:17:32.000
Update Date
2025-03-04T16:26:51.000
Closed Date
2025-03-04T16:26:50.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000X9mP0AAJ
Lat Location
(32.70872293871843000,-96.76474628805215000)
21-00423298
Service Request Number: 21-00423298 • Address: 7315 CENTENARY AVE, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
21-00423298
Address
7315 CENTENARY AVE, DALLAS, TX, 75225
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-05-14T23:59:00.000
Status
Closed
Created Date
2021-05-11T19:03:12.000
Update Date
2023-06-09T01:38:13.000
Closed Date
2021-05-13T17:18:38.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000leSDLAA2
Lat Location
(32.86245603200609400,-96.78137262608833000)
22-00093333
Service Request Number: 22-00093333 • Address: 5238 FLEETWOOD OAKS AVE, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
22-00093333
Address
5238 FLEETWOOD OAKS AVE, DALLAS, TX, 75235
City Council District
2
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2022-03-18T23:59:00.000
Status
Closed (Duplicate)
Created Date
2022-03-11T16:05:34.000
Update Date
2023-06-08T23:32:03.000
Closed Date
2022-03-28T10:11:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000001XDWCAA4
Lat Location
(32.81772064859709000,-96.82981351014271000)
25-00099928
Service Request Number: 25-00099928 • Address: 2221 KATHLEEN AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00099928
Address
2221 KATHLEEN AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-03-11T18:59:00.000
Status
Closed
Created Date
2025-03-06T20:37:14.000
Update Date
2025-03-06T20:59:47.000
Closed Date
2025-03-06T20:59:44.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000XZzqPAAT
Lat Location
(32.70469327296955000,-96.79208945285023000)
25-00024820
Service Request Number: 25-00024820 • Address: 2411 CATHERINE ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00024820
Address
2411 CATHERINE ST, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-02-03T18:59:00.000
Status
Closed
Created Date
2025-01-19T13:16:36.000
Update Date
2025-01-23T09:47:36.000
Closed Date
2025-01-23T09:47:12.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00000R38xZAAR
Lat Location
(32.73831306235581500,-96.85710323129871000)
23-00210375
Service Request Number: 23-00210375 • Address: 1329 AMOS ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
23-00210375
Address
1329 AMOS ST, DALLAS, TX, 75212
City Council District
6
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-05-15T23:59:00.000
Status
Closed
Created Date
2023-05-14T08:29:45.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2023-05-14T11:11:56.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005c0gsAAA
Lat Location
(32.77430615553457000,-96.84242432173227000)
26-00095416
Service Request Number: 26-00095416 • Address: 13447 N CENTRAL EXPY SB, DALLAS, TX, 75243 • City Council District: 11
Service Request Number
26-00095416
Address
13447 N CENTRAL EXPY SB, DALLAS, TX, 75243
City Council District
11
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T19:25:41.000
Update Date
2026-03-09T20:03:49.000
Closed Date
2026-03-09T20:03:48.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aiwvtAAA
Lat Location
(32.93101708230630000,-96.75748863970183000)
21-00550624
Service Request Number: 21-00550624 • Address: 4639 ALLENCREST LN, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
21-00550624
Address
4639 ALLENCREST LN, DALLAS, TX, 75244
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-06-21T23:59:00.000
Status
Closed
Created Date
2021-06-16T11:13:14.000
Update Date
2023-06-12T01:22:12.000
Closed Date
2021-06-23T11:59:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000n1doMAAQ
Lat Location
(32.91109252541985000,-96.82889561991370000)
23-00444715
Service Request Number: 23-00444715 • Address: 1408 PRATER RD, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
23-00444715
Address
1408 PRATER RD, DALLAS, TX, 75217
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-25T12:15:12.000
Update Date
2023-09-26T09:15:54.000
Closed Date
2023-09-26T09:15:51.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000006M4bKAAS
Lat Location
(32.68874765310085500,-96.64724900873935000)
22-00139363
Service Request Number: 22-00139363 • Address: 1404 PEABODY AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
22-00139363
Address
1404 PEABODY AVE, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-04-11T16:15:14.000
Update Date
2023-06-08T22:44:28.000
Closed Date
2022-04-27T07:26:20.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000001nYhUAAU
Lat Location
(32.75891269487572500,-96.77821089925277000)
26-00339923
Service Request Number: 26-00339923 • Address: 6741 GREENVILLE AVE, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
26-00339923
Address
6741 GREENVILLE AVE, DALLAS, TX, 75231
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-05T23:59:00.000
Status
Closed
Created Date
2026-08-01T17:52:01.000
Update Date
2026-08-08T16:16:17.000
Closed Date
2026-08-06T16:15:23.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs000026gvOnAAI
Lat Location
(32.86688508595886000,-96.76721004339555000)
23-00455348
Service Request Number: 23-00455348 • Address: 2708 FELICIA CT, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
23-00455348
Address
2708 FELICIA CT, DALLAS, TX, 75228
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2023-10-04T23:59:00.000
Status
Closed
Created Date
2023-10-02T07:36:13.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2023-10-02T08:17:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006OYIOAA4
Lat Location
(32.81605279780349000,-96.68488920269320000)
26-00093963
Service Request Number: 26-00093963 • Address: 600 N HAMPTON RD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00093963
Address
600 N HAMPTON RD, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic Markings - Maintenance - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-20T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-03-06T16:29:01.000
Update Date
2026-03-09T09:39:05.000
Closed Date
2026-03-09T09:39:03.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aX4R2AAK
Lat Location
(32.74961305558170500,-96.85654652737024000)
26-00094007
Service Request Number: 26-00094007 • Address: 4511 HEDGDON DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00094007
Address
4511 HEDGDON DR, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T09:57:17.000
Update Date
2026-03-09T12:38:16.000
Closed Date
2026-03-09T12:38:04.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aYIq7AAG
Lat Location
(32.70672344680312000,-96.76177221343872000)
22-00292253
Service Request Number: 22-00292253 • Address: 10225 IRONWOOD LN, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
22-00292253
Address
10225 IRONWOOD LN, DALLAS, TX, 75249
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-07-11T12:44:14.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-25T15:49:30.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002qelgAAA
Lat Location
(32.62242016235628000,-96.94566608098482000)
24-00611689
Service Request Number: 24-00611689 • Address: PLANO RD & WALNUT HILL LN, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
24-00611689
Address
PLANO RD & WALNUT HILL LN, DALLAS, TX, 75238
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-01-15T00:59:00.000
Status
Closed
Created Date
2024-12-30T08:57:53.000
Update Date
2025-01-23T08:24:48.000
Closed Date
2025-01-23T08:24:48.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000OPuZ5AAL
Lat Location
(32.87898844610121000,-96.70054484991103000)
25-00479881
Service Request Number: 25-00479881 • Address: 5622 W AMHERST AVE, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
25-00479881
Address
5622 W AMHERST AVE, DALLAS, TX, 75209
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-10-06T23:59:00.000
Status
Closed
Created Date
2025-10-02T15:05:33.000
Update Date
2025-10-04T13:18:55.000
Closed Date
2025-10-04T13:18:45.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000014CS5pAAG
Lat Location
(32.85207655411158000,-96.81689219898406000)
22-00526335
Service Request Number: 22-00526335 • Address: 6402 FOREST CREEK DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
22-00526335
Address
6402 FOREST CREEK DR, DALLAS, TX, 75230
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-13T00:59:00.000
Status
Closed
Created Date
2022-12-07T08:38:30.000
Update Date
2023-06-08T02:12:47.000
Closed Date
2022-12-13T10:29:07.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000004Mt9nAAC
Lat Location
(32.90668980666344400,-96.79651523728785000)
25-00435573
Service Request Number: 25-00435573 • Address: 6927 WINDY RIDGE DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
25-00435573
Address
6927 WINDY RIDGE DR, DALLAS, TX, 75248
City Council District
12
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-09-30T23:59:00.000
Status
Closed
Created Date
2025-09-08T21:14:59.000
Update Date
2025-09-12T08:52:41.000
Closed Date
2025-09-12T08:52:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000010CELFAA4
Lat Location
(32.97582174998473000,-96.78779578505369000)
23-00142266
Service Request Number: 23-00142266 • Address: 10705 E NORTHWEST HWY, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
23-00142266
Address
10705 E NORTHWEST HWY, DALLAS, TX, 75238
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2023-04-05T23:59:00.000
Status
Closed
Created Date
2023-03-29T22:41:05.000
Update Date
2023-06-07T01:36:57.000
Closed Date
2023-04-12T11:05:31.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005NYNmAAO
Lat Location
(32.86444422066356000,-96.70025257186431000)
25-00380868
Service Request Number: 25-00380868 • Address: 4625 COLE AVE, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
25-00380868
Address
4625 COLE AVE, DALLAS, TX, 75205
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-08-11T18:59:00.000
Status
Closed
Created Date
2025-08-07T13:03:51.000
Update Date
2025-08-08T07:16:52.000
Closed Date
2025-08-08T07:16:40.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000v5n5lAAA
Lat Location
(32.82373721064049000,-96.78881257015522000)
22-00058993
Service Request Number: 22-00058993 • Address: 1717 HUDSPETH AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00058993
Address
1717 HUDSPETH AVE, DALLAS, TX, 75216
City Council District
4
Department
Water Utilities
Service Request Type
Water Pollution Urgent - DWU
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-02-21T00:59:00.000
Status
Closed
Created Date
2022-02-15T14:39:44.000
Update Date
2023-06-08T23:34:04.000
Closed Date
2022-02-17T13:09:15.000
Outcome
Investigation Complete
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001OOKhAAO
Lat Location
(32.70221427768798600,-96.79955984934638000)
25-00138538
Service Request Number: 25-00138538 • Address: 2121 COSTA MESA DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
25-00138538
Address
2121 COSTA MESA DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-04-04T23:59:00.000
Status
Closed
Created Date
2025-03-28T16:40:57.000
Update Date
2025-04-03T16:24:51.000
Closed Date
2025-04-03T16:24:51.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000akgPJAAY
Lat Location
(32.85344607825458500,-96.67467265910906000)
26-00088204
Service Request Number: 26-00088204 • Address: 6405 RHAPSODY LN, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
26-00088204
Address
6405 RHAPSODY LN, DALLAS, TX, 75241
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-05T08:23:28.000
Update Date
2026-03-09T06:25:28.000
Closed Date
2026-03-09T06:25:28.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Zqw6TAAR
Lat Location
(32.67025202773501000,-96.80312265560444000)
26-00094958
Service Request Number: 26-00094958 • Address: 3330 N HAMPTON RD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00094958
Address
3330 N HAMPTON RD, DALLAS, TX, 75212
City Council District
6
Department
311 Customer Service Center
Service Request Type
311 Event Request - 311
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
Closed
Created Date
2026-03-09T15:19:10.000
Update Date
2026-03-09T15:23:50.000
Closed Date
2026-03-09T15:23:31.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001afSJFAA2
Lat Location
(32.78269192534143000,-96.85628337507339000)
24-00458718
Service Request Number: 24-00458718 • Address: 6222 BELGRADE AVE, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
24-00458718
Address
6222 BELGRADE AVE, DALLAS, TX, 75227
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-09-24T18:59:00.000
Status
Closed
Created Date
2024-09-21T13:01:53.000
Update Date
2024-10-12T08:44:26.000
Closed Date
2024-10-12T08:44:25.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs000009lQ1uAAE
Lat Location
(32.77299047115530000,-96.71267880229094000)
22-00556902
Service Request Number: 22-00556902 • Address: 2100 VILLAGE WAY, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00556902
Address
2100 VILLAGE WAY, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-12-28T00:59:00.000
Status
Closed
Created Date
2022-12-24T09:57:03.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2022-12-24T09:59:00.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004Z4t1AAC
Lat Location
(32.70932536425776000,-96.79557104549953000)
22-00251776
Service Request Number: 22-00251776 • Address: 2991 W 12TH ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
22-00251776
Address
2991 W 12TH ST, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-14T18:47:56.000
Update Date
2023-06-08T23:19:06.000
Closed Date
2022-06-16T15:58:38.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000002SkALAA0
Lat Location
(32.74138344802419500,-96.86961836170983000)
25-00479869
Service Request Number: 25-00479869 • Address: GLADIOLUS LN & BOULDER DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
25-00479869
Address
GLADIOLUS LN & BOULDER DR, DALLAS, TX, 75233
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2025-10-03T23:59:00.000
Status
Closed
Created Date
2025-10-02T15:02:07.000
Update Date
2025-10-04T22:58:03.000
Closed Date
2025-10-04T22:58:03.000
Outcome
No Action Required
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000014CTt5AAG
Lat Location
(32.69451716815830600,-96.87424675211412000)
21-00442836
Service Request Number: 21-00442836 • Address: 3110 PALO ALTO DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00442836
Address
3110 PALO ALTO DR, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-17T14:55:35.000
Update Date
2023-06-09T00:56:45.000
Closed Date
2021-06-17T11:49:32.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000mA5v2AAC
Lat Location
(32.65618505520737000,-96.77226449913933000)
26-00123530
Service Request Number: 26-00123530 • Address: 2700 MCCUTCHEON LN, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00123530
Address
2700 MCCUTCHEON LN, DALLAS, TX, 75227
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-30T23:59:00.000
Status
Closed
Created Date
2026-03-26T10:23:06.000
Update Date
2026-03-26T11:13:40.000
Closed Date
2026-03-26T11:13:39.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001eAb5IAAS
Lat Location
(32.75682516080347000,-96.67336303489101000)
23-00312350
Service Request Number: 23-00312350 • Address: 3733 MANANA DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
23-00312350
Address
3733 MANANA DR, DALLAS, TX, 75220
City Council District
6
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - DEV
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-07-21T23:59:00.000
Status
Closed
Created Date
2023-07-08T17:59:49.000
Update Date
2023-07-12T10:03:45.000
Closed Date
2023-07-12T10:03:43.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005tASsAAM
Lat Location
(32.87399004296502000,-96.85479416466238000)
26-00094988
Service Request Number: 26-00094988 • Address: 3107 W CAMP WISDOM RD, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
26-00094988
Address
3107 W CAMP WISDOM RD, DALLAS, TX, 75237
City Council District
3
Department
311 Customer Service Center
Service Request Type
311 Event Request - 311
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
Closed
Created Date
2026-03-09T15:30:24.000
Update Date
2026-03-09T15:38:18.000
Closed Date
2026-03-09T15:35:23.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001afLeMAAU
Lat Location
(32.66234129566342000,-96.87070704015423000)
25-00262776
Service Request Number: 25-00262776 • Address: 1236 HOLCOMB RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00262776
Address
1236 HOLCOMB RD, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-06-06T18:59:00.000
Status
Closed
Created Date
2025-06-04T09:55:09.000
Update Date
2025-06-04T11:23:06.000
Closed Date
2025-06-04T11:22:46.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000kRGW4AAO
Lat Location
(32.73366462428774000,-96.67412682874303000)
23-00038784
Service Request Number: 23-00038784 • Address: 3401 S HARWOOD ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00038784
Address
3401 S HARWOOD ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-01-24T10:17:06.000
Update Date
2023-06-07T01:52:52.000
Closed Date
2023-01-24T10:35:05.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000004uGk8AAE
Lat Location
(32.76060475602463400,-96.77203881828450000)
21-00653060
Service Request Number: 21-00653060 • Address: CARUTH HAVEN LN & N CENTRAL EXPY SB, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
21-00653060
Address
CARUTH HAVEN LN & N CENTRAL EXPY SB, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Bulb Out/NonConflict Hd Trn VO - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-07-26T23:59:00.000
Status
Closed
Created Date
2021-07-15T06:42:49.000
Update Date
2026-08-07T14:19:15.000
Closed Date
2021-07-15T09:04:13.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Internal
Unique Key
500t000000oKWPGAA4
Lat Location
(32.86081948124516000,-96.77039147221042000)
21-00873251
Service Request Number: 21-00873251 • Address: 1800 SOUTHERLAND AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
21-00873251
Address
1800 SOUTHERLAND AVE, DALLAS, TX, 75203
City Council District
4
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-10-07T23:59:00.000
Status
Closed
Created Date
2021-09-23T13:56:27.000
Update Date
2023-06-09T00:00:13.000
Closed Date
2021-09-23T15:21:28.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500t000000riWf0AAE
Lat Location
(32.72363957045859000,-96.79713578369781000)
23-00016438
Service Request Number: 23-00016438 • Address: 4035 GLENHAVEN BLVD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
23-00016438
Address
4035 GLENHAVEN BLVD, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works
Service Request Type
Traffic - Speed Control - TRN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-02-24T00:59:00.000
Status
Closed
Created Date
2023-01-10T15:03:15.000
Update Date
2026-08-07T13:58:09.000
Closed Date
2023-02-23T15:50:39.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004kZR3AAM
Lat Location
(32.72933815410588000,-96.88568676091849000)
25-00246370
Service Request Number: 25-00246370 • Address: 3741 KIESTCREST DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
25-00246370
Address
3741 KIESTCREST DR, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-27T11:22:39.000
Update Date
2025-06-09T12:29:22.000
Closed Date
2025-06-09T12:29:21.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000jBEIkAAO
Lat Location
(32.70255899321026000,-96.88144731336313000)
26-00076365
Service Request Number: 26-00076365 • Address: 6112 MOUNTAIN CREEK PKWY, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
26-00076365
Address
6112 MOUNTAIN CREEK PKWY, DALLAS, TX, 75249
City Council District
3
Department
Library
Service Request Type
Library Concerns - LIB
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-05T00:59:00.000
Status
Closed
Created Date
2026-02-25T16:45:05.000
Update Date
2026-03-09T14:02:30.000
Closed Date
2026-03-09T14:02:21.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YJutgAAD
Lat Location
(32.65014537263589000,-96.96630421970050000)
23-00178421
Service Request Number: 23-00178421 • Address: 3815 POINSETTIA DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
23-00178421
Address
3815 POINSETTIA DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-04-20T07:32:17.000
Update Date
2023-06-07T00:55:41.000
Closed Date
2023-05-10T09:53:03.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005U0TqAAK
Lat Location
(32.72452858237781000,-96.88226536434365000)
25-00581609
Service Request Number: 25-00581609 • Address: 4610 FRANKFORD RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
25-00581609
Address
4610 FRANKFORD RD, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-01-24T00:59:00.000
Status
Closed
Created Date
2025-12-11T14:59:02.000
Update Date
2025-12-11T15:10:21.000
Closed Date
2025-12-11T15:10:21.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001JIIRHAA5
Lat Location
(32.99733364355429000,-96.82813895482225000)
26-00205457
Service Request Number: 26-00205457 • Address: 4233 MUNGER AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
26-00205457
Address
4233 MUNGER AVE, DALLAS, TX, 75204
City Council District
2
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-05-28T23:59:00.000
Status
Closed
Created Date
2026-05-13T14:11:47.000
Update Date
2026-05-15T15:36:02.000
Closed Date
2026-05-15T15:34:49.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001olKxJAAU
Lat Location
(32.80227043469945000,-96.78467715906415000)
25-00036135
Service Request Number: 25-00036135 • Address: 909 W PAGE AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00036135
Address
909 W PAGE AVE, DALLAS, TX, 75208
City Council District
1
Department
Police Department
Service Request Type
Handicap Parking Violation - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-02-03T18:59:00.000
Status
Closed
Created Date
2025-01-27T17:50:35.000
Update Date
2025-02-03T11:41:36.000
Closed Date
2025-02-03T11:41:28.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000S43jzAAB
Lat Location
(32.74035257948698000,-96.83819416406315000)
23-00371889
Service Request Number: 23-00371889 • Address: 2335 HILLGLENN RD, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
23-00371889
Address
2335 HILLGLENN RD, DALLAS, TX, 75228
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2023-08-11T23:59:00.000
Status
Closed
Created Date
2023-08-10T18:12:59.000
Update Date
2023-08-10T20:14:48.000
Closed Date
2023-08-10T20:14:48.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000065PDTAA2
Lat Location
(32.82552164883027500,-96.67609005713130000)
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