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311 Winter Calls

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests that deal with streets and mobility such as street and pot hole repair are also very common. 311 also receives requests to address environmental issues such as water conservation and air quality complaints.
This dataset represents all Service Request from October 1, 2020 to present.

Services 311 Customer Service Dataset aijr-2vdm 16 fields
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Dataset fields
Showing 50 real records
26-00081693
Service Request Number: 26-00081693 • Address: 516 TOWN CREEK DR, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
26-00081693
Address
516 TOWN CREEK DR, DALLAS, TX, 75232
City Council District
4
Department
Dallas Fire Rescue
Service Request Type
Smoke Detector Request - DFR
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-01T12:40:21.000
Update Date
2026-03-09T08:01:49.000
Closed Date
2026-03-09T08:01:48.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Yz1O8AAJ
Lat Location
(32.68282360203034600,-96.83271221516696000)
23-00501347
Service Request Number: 23-00501347 • Address: 6123 BERKSHIRE LN, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
23-00501347
Address
6123 BERKSHIRE LN, DALLAS, TX, 75225
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Paving Street Resurface Program - PBW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-10-27T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-10-12T22:04:57.000
Update Date
2026-08-07T13:30:46.000
Closed Date
2023-10-31T12:07:30.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006ZjH1AAK
Lat Location
(32.86500957613288000,-96.80595982478815000)
26-00256419
Service Request Number: 26-00256419 • Address: 7575 CHAUCER PL, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
26-00256419
Address
7575 CHAUCER PL, DALLAS, TX, 75237
City Council District
8
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-06-29T23:59:00.000
Status
Closed
Created Date
2026-06-12T11:04:42.000
Update Date
2026-06-18T10:45:17.000
Closed Date
2026-06-16T10:43:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001vALufAAG
Lat Location
(32.65515871736161000,-96.86704914847500000)
26-00054485
Service Request Number: 26-00054485 • Address: 6930 WILDGROVE AVE, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00054485
Address
6930 WILDGROVE AVE, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-11T12:49:07.000
Update Date
2026-03-09T20:52:45.000
Closed Date
2026-03-09T20:52:45.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001VNW4sAAH
Lat Location
(32.81710015926421000,-96.73878245701250000)
22-00230779
Service Request Number: 22-00230779 • Address: 6418 MALCOLM DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
22-00230779
Address
6418 MALCOLM DR, DALLAS, TX, 75214
City Council District
9
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-06-16T23:59:00.000
Status
Closed
Created Date
2022-06-02T18:20:55.000
Update Date
2023-06-08T23:26:28.000
Closed Date
2022-06-21T09:50:27.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002LsYaAAK
Lat Location
(32.83005333726704600,-96.75163082638002000)
26-00184414
Service Request Number: 26-00184414 • Address: 11419 SNOW WHITE DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00184414
Address
11419 SNOW WHITE DR, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-01T06:12:10.000
Update Date
2026-05-15T05:48:37.000
Closed Date
2026-05-15T05:48:37.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001m6NdhAAE
Lat Location
(32.90349976089699000,-96.84379557688730000)
23-00071784
Service Request Number: 23-00071784 • Address: 7801 NORVELL DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
23-00071784
Address
7801 NORVELL DR, DALLAS, TX, 75227
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2023-02-17T00:59:00.000
Status
Closed
Created Date
2023-02-15T13:01:27.000
Update Date
2023-06-07T01:58:15.000
Closed Date
2023-02-15T13:27:38.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005AVqRAAW
Lat Location
(32.76923721676722000,-96.68737461882975000)
26-00039185
Service Request Number: 26-00039185 • Address: 1443 ENGLEWOOD DR, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
26-00039185
Address
1443 ENGLEWOOD DR, DALLAS, TX, 75203
City Council District
1
Department
Dallas Water Utilities
Service Request Type
Water Main Leak/Break - DWU
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-02-14T00:59:00.000
Status
Closed
Created Date
2026-02-01T14:13:04.000
Update Date
2026-02-01T23:21:27.000
Closed Date
2026-02-01T23:21:26.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001TB0MuAAL
Lat Location
(32.76130864417286000,-96.82182599285811000)
25-00440268
Service Request Number: 25-00440268 • Address: 2352 HONDO AVE, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
25-00440268
Address
2352 HONDO AVE, DALLAS, TX, 75219
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-11T06:19:32.000
Update Date
2025-09-12T16:04:18.000
Closed Date
2025-09-12T15:18:14.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000010f3mEAAQ
Lat Location
(32.80807473614495000,-96.82343996697398000)
26-00267673
Service Request Number: 26-00267673 • Address: 1303 S MARSALIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00267673
Address
1303 S MARSALIS AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-06-24T23:59:00.000
Status
Closed
Created Date
2026-06-18T19:41:02.000
Update Date
2026-06-21T15:55:05.000
Closed Date
2026-06-19T15:54:25.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001wZ3HHAA0
Lat Location
(32.73305310071171400,-96.81455261235494000)
26-00092188
Service Request Number: 26-00092188 • Address: MELODY LN & SHADY BROOK LN, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
26-00092188
Address
MELODY LN & SHADY BROOK LN, DALLAS, TX, 75231
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-07T10:57:46.000
Update Date
2026-03-09T10:16:35.000
Closed Date
2026-03-09T10:16:34.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aLHwgAAG
Lat Location
(32.87007861433187400,-96.76287922567180000)
22-00254000
Service Request Number: 22-00254000 • Address: 7000 TILLMAN ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00254000
Address
7000 TILLMAN ST, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2022-06-17T23:59:00.000
Status
Closed
Created Date
2022-06-15T18:13:31.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2022-06-15T22:39:20.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002XGVuAAO
Lat Location
(32.74454786245867000,-96.70173109223688000)
26-00091915
Service Request Number: 26-00091915 • Address: N PEARL ST & WOODALL RODGERS ACRD WB, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00091915
Address
N PEARL ST & WOODALL RODGERS ACRD WB, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-06T21:52:06.000
Update Date
2026-03-09T10:26:35.000
Closed Date
2026-03-09T10:26:35.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aISlPAAW
Lat Location
(32.79061588694405000,-96.80049857288832000)
26-00156152
Service Request Number: 26-00156152 • Address: 1838 HEATHER GLEN DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
26-00156152
Address
1838 HEATHER GLEN DR, DALLAS, TX, 75232
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-14T16:56:27.000
Update Date
2026-04-17T08:51:27.000
Closed Date
2026-04-17T08:51:26.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001i2n2oAAA
Lat Location
(32.67517455957353400,-96.85084512464758000)
25-00496785
Service Request Number: 25-00496785 • Address: 2636 IROQUOIS DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00496785
Address
2636 IROQUOIS DR, DALLAS, TX, 75212
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-10-21T23:59:00.000
Status
Closed
Created Date
2025-10-14T02:05:21.000
Update Date
2025-10-15T15:36:29.000
Closed Date
2025-10-15T15:36:05.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs0000163C8jAAE
Lat Location
(32.77510703196658400,-96.90686528304788000)
24-00419593
Service Request Number: 24-00419593 • Address: 2519 WILMA ST, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
24-00419593
Address
2519 WILMA ST, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-08-31T23:59:00.000
Status
Closed
Created Date
2024-08-28T19:09:26.000
Update Date
2024-08-28T19:15:50.000
Closed Date
2024-08-28T19:15:49.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000006SAfJAAW
Lat Location
(32.66780386778170000,-96.78031168330473000)
23-00234828
Service Request Number: 23-00234828 • Address: 3033 SHARPVIEW LN, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
23-00234828
Address
3033 SHARPVIEW LN, DALLAS, TX, 75228
City Council District
7
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-06-12T23:59:00.000
Status
Closed
Created Date
2023-05-26T11:55:37.000
Update Date
2023-06-07T01:03:09.000
Closed Date
2023-06-01T13:16:25.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005fpwYAAQ
Lat Location
(32.79613904391385400,-96.70073630850052000)
26-00077314
Service Request Number: 26-00077314 • Address: 11803 PRESTON RD, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
26-00077314
Address
11803 PRESTON RD, DALLAS, TX, 75230
City Council District
13
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-04-09T23:59:00.000
Status
Closed
Created Date
2026-02-26T10:37:45.000
Update Date
2026-03-09T16:47:11.000
Closed Date
2026-03-09T16:47:10.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001YS6mLAAT
Lat Location
(32.90963944371619000,-96.80426852748403000)
26-00055105
Service Request Number: 26-00055105 • Address: 6825 CHARLMONT CIR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
26-00055105
Address
6825 CHARLMONT CIR, DALLAS, TX, 75248
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-11T16:15:51.000
Update Date
2026-02-13T13:38:05.000
Closed Date
2026-02-13T13:38:04.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001VQmJdAAL
Lat Location
(32.98023788835499000,-96.79058923337884000)
21-00389012
Service Request Number: 21-00389012 • Address: 1802 SOMERSET AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
21-00389012
Address
1802 SOMERSET AVE, DALLAS, TX, 75203
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2021-05-03T23:59:00.000
Status
Closed
Created Date
2021-05-02T08:42:54.000
Update Date
2023-06-09T01:42:53.000
Closed Date
2021-05-02T09:45:35.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000lBFM6AAO
Lat Location
(32.73221656204551500,-96.79869425107434000)
24-00501786
Service Request Number: 24-00501786 • Address: 7607 CURRIN DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
24-00501786
Address
7607 CURRIN DR, DALLAS, TX, 75230
City Council District
11
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-10-17T23:59:00.000
Status
Closed
Created Date
2024-10-16T09:53:59.000
Update Date
2024-10-19T10:33:58.000
Closed Date
2024-10-19T10:33:58.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000E4ryZAAR
Lat Location
(32.90000696781936000,-96.77685905500200000)
26-00077376
Service Request Number: 26-00077376 • Address: 7628 BEARDEN LN, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00077376
Address
7628 BEARDEN LN, DALLAS, TX, 75227
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-03T00:59:00.000
Status
Closed
Created Date
2026-02-26T10:58:52.000
Update Date
2026-02-26T11:38:56.000
Closed Date
2026-02-26T11:38:47.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YSVPlAAP
Lat Location
(32.76003326605431000,-96.69099585484533000)
24-00333867
Service Request Number: 24-00333867 • Address: 5101 BEEMAN AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
24-00333867
Address
5101 BEEMAN AVE, DALLAS, TX, 75223
City Council District
2
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-07-23T18:59:00.000
Status
Closed (Transferred)
Created Date
2024-07-09T11:00:47.000
Update Date
2024-07-10T09:46:17.000
Closed Date
2024-07-10T09:46:15.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
5008z000008Ek3xAAC
Lat Location
(32.78551652468368000,-96.74459588642885000)
26-00355231
Service Request Number: 26-00355231 • Address: 1346 KINGSLEY DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00355231
Address
1346 KINGSLEY DR, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-08-12T23:59:00.000
Status
Closed
Created Date
2026-08-11T13:41:33.000
Update Date
2026-08-11T18:08:22.000
Closed Date
2026-08-11T18:08:22.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000028xTl9AAE
Lat Location
(32.68446295153860600,-96.80264991976513000)
25-00584131
Service Request Number: 25-00584131 • Address: 3651 HIGH VISTA DR, DALLAS, TX, 75234 • City Council District: 13
Service Request Number
25-00584131
Address
3651 HIGH VISTA DR, DALLAS, TX, 75234
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-12-17T00:59:00.000
Status
Closed (Transferred)
Created Date
2025-12-13T11:20:27.000
Update Date
2025-12-13T11:23:54.000
Closed Date
2025-12-13T11:23:52.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001JeTvuAAF
Lat Location
(32.91246074392590000,-96.85719880283733000)
25-00327172
Service Request Number: 25-00327172 • Address: 1405 HAMBURG ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00327172
Address
1405 HAMBURG ST, DALLAS, TX, 75215
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-07-11T18:59:00.000
Status
Closed
Created Date
2025-07-08T18:20:28.000
Update Date
2025-07-09T15:55:30.000
Closed Date
2025-07-09T15:55:20.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000paVExAAM
Lat Location
(32.75531855179744400,-96.77380739509060000)
26-00342438
Service Request Number: 26-00342438 • Address: 6334 NORTHPORT DR, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
26-00342438
Address
6334 NORTHPORT DR, DALLAS, TX, 75230
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water Questions - 311
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-08-05T23:59:00.000
Status
Closed
Created Date
2026-08-03T16:32:59.000
Update Date
2026-08-08T14:46:02.000
Closed Date
2026-08-04T09:03:39.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs0000272lLxAAI
Lat Location
(32.89025173374480000,-96.79721742179986000)
24-00045906
Service Request Number: 24-00045906 • Address: 1623 BRIAR CLIFF RD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
24-00045906
Address
1623 BRIAR CLIFF RD, DALLAS, TX, 75235
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-01-30T15:57:25.000
Update Date
2024-02-13T12:55:28.000
Closed Date
2024-02-13T12:55:26.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000007A1SHAA0
Lat Location
(32.81373617134687000,-96.85152194691541000)
22-00439184
Service Request Number: 22-00439184 • Address: 1319 PEABODY AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
22-00439184
Address
1319 PEABODY AVE, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-10-06T11:04:05.000
Update Date
2023-06-08T02:42:42.000
Closed Date
2022-10-17T14:10:47.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000003lkmqAAA
Lat Location
(32.75843207134809600,-96.77924054331434000)
26-00086737
Service Request Number: 26-00086737 • Address: 101 E WHEATLAND RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00086737
Address
101 E WHEATLAND RD, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-04T11:57:13.000
Update Date
2026-03-09T19:56:45.000
Closed Date
2026-03-09T19:56:44.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Zf5aCAAR
Lat Location
(32.64781927206887000,-96.82266862519819000)
25-00236325
Service Request Number: 25-00236325 • Address: 968 PEAVY RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
25-00236325
Address
968 PEAVY RD, DALLAS, TX, 75218
City Council District
9
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-05-23T18:59:00.000
Status
Closed
Created Date
2025-05-21T08:31:38.000
Update Date
2025-05-21T10:01:48.000
Closed Date
2025-05-21T10:01:23.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000iRtezAAC
Lat Location
(32.84317734452575600,-96.70132444974531000)
26-00258191
Service Request Number: 26-00258191 • Address: 1137 INDIAN CREEK TRL, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
26-00258191
Address
1137 INDIAN CREEK TRL, DALLAS, TX, 75241
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-06-22T23:59:00.000
Status
Closed
Created Date
2026-06-13T12:48:09.000
Update Date
2026-06-18T16:30:17.000
Closed Date
2026-06-16T16:29:20.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001vNL0nAAG
Lat Location
(32.67826638430644000,-96.80704696305114000)
24-00425145
Service Request Number: 24-00425145 • Address: 706 N EDGEFIELD AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
24-00425145
Address
706 N EDGEFIELD AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-09-01T16:24:26.000
Update Date
2024-09-01T16:49:09.000
Closed Date
2024-09-01T16:49:08.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000006tyGDAAY
Lat Location
(32.75115214017222000,-96.84387397240745000)
24-00435854
Service Request Number: 24-00435854 • Address: 9340 BRIARHURST DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
24-00435854
Address
9340 BRIARHURST DR, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-09-13T18:59:00.000
Status
Closed
Created Date
2024-09-08T12:07:50.000
Update Date
2024-09-11T16:51:21.000
Closed Date
2024-09-11T16:51:21.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000007o0GvAAI
Lat Location
(32.90330997590652400,-96.73575491382505000)
26-00337156
Service Request Number: 26-00337156 • Address: 18414 SUMMERFIELD DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00337156
Address
18414 SUMMERFIELD DR, DALLAS, TX, 75287
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Alley Repair - Routine - TPW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-10-28T23:59:00.000
Status
Closed
Created Date
2026-07-30T20:07:33.000
Update Date
2026-08-08T07:19:09.000
Closed Date
2026-08-06T07:18:10.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000026IbRFAA0
Lat Location
(33.00191597817358000,-96.84431475686328000)
26-00343364
Service Request Number: 26-00343364 • Address: 7038 HEDGEBROOK DR, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
26-00343364
Address
7038 HEDGEBROOK DR, DALLAS, TX, 75249
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-08-07T23:59:00.000
Status
Closed
Created Date
2026-08-04T09:50:45.000
Update Date
2026-08-08T11:26:27.000
Closed Date
2026-08-05T13:22:02.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000027Bi8kAAC
Lat Location
(32.65806632338350000,-96.94871894086856000)
26-00207493
Service Request Number: 26-00207493 • Address: LA REUNION PKWY & N WESTMORELAND RD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00207493
Address
LA REUNION PKWY & N WESTMORELAND RD, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Timing - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-20T23:59:00.000
Status
Closed
Created Date
2026-05-14T14:19:36.000
Update Date
2026-05-15T09:11:28.000
Closed Date
2026-05-15T09:11:28.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001p1uyMAAQ
Lat Location
(32.77109052433272000,-96.87395746315649000)
26-00389759
Service Request Number: 26-00389759 • Address: 446 DELAWARE AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00389759
Address
446 DELAWARE AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-09-01T12:37:39.000
Update Date
2026-09-21T09:25:57.000
Closed Date
2026-09-21T09:25:57.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00002EBeYvAAL
Lat Location
(32.73742145445235000,-96.83030038692198000)
25-00185185
Service Request Number: 25-00185185 • Address: 7119 FILLMORE DR, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
25-00185185
Address
7119 FILLMORE DR, DALLAS, TX, 75235
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-04-28T18:59:00.000
Status
Closed
Created Date
2025-04-23T22:18:03.000
Update Date
2025-04-24T15:46:46.000
Closed Date
2025-04-24T15:40:05.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000eRk7lAAC
Lat Location
(32.83108513260564400,-96.85001328118756000)
23-00542172
Service Request Number: 23-00542172 • Address: PARK LN & HILLCREST RD, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
23-00542172
Address
PARK LN & HILLCREST RD, DALLAS, TX, 75225
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-12-02T00:59:00.000
Status
Closed
Created Date
2023-11-29T10:08:51.000
Update Date
2023-11-29T14:15:50.000
Closed Date
2023-11-29T14:15:50.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000006koPcAAI
Lat Location
(32.87346935405684400,-96.78689114020547000)
25-00036301
Service Request Number: 25-00036301 • Address: 3300 DARBY DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
25-00036301
Address
3300 DARBY DR, DALLAS, TX, 75227
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-01-30T00:59:00.000
Status
Closed
Created Date
2025-01-27T20:19:58.000
Update Date
2025-01-28T20:13:01.000
Closed Date
2025-01-28T20:13:01.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000S5FJHAA3
Lat Location
(32.76555610034785000,-96.67118992666404000)
21-00943302
Service Request Number: 21-00943302 • Address: 10075 ROYAL LN, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
21-00943302
Address
10075 ROYAL LN, DALLAS, TX, 75238
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-11-13T00:59:00.000
Status
Closed
Created Date
2021-11-09T23:20:20.000
Update Date
2023-06-08T23:48:09.000
Closed Date
2021-11-10T02:01:40.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000tPyRvAAK
Lat Location
(32.89473645926412000,-96.71457700182556000)
25-00496837
Service Request Number: 25-00496837 • Address: 405 MELBA ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00496837
Address
405 MELBA ST, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-10-14T07:10:31.000
Update Date
2025-11-06T10:11:23.000
Closed Date
2025-11-06T09:25:39.000
Priority
Standard
Method Received Description
API
Unique Key
500cs0000163yq6AAA
Lat Location
(32.74736651684296600,-96.82865474310782000)
24-00129827
Service Request Number: 24-00129827 • Address: 1612 S BUCKNER BLVD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00129827
Address
1612 S BUCKNER BLVD, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-06-14T23:59:00.000
Status
Closed
Created Date
2024-03-21T14:01:54.000
Update Date
2026-08-07T13:49:25.000
Closed Date
2024-03-21T14:06:45.000
Outcome
Work Not Completed
Priority
High
Method Received Description
Phone
Unique Key
5008z000007WCuVAAW
Lat Location
(32.74015923366895000,-96.68265802983575000)
22-00246411
Service Request Number: 22-00246411 • Address: 339 BECKLEYWOOD BLVD, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
22-00246411
Address
339 BECKLEYWOOD BLVD, DALLAS, TX, 75224
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-11T12:10:32.000
Update Date
2023-06-08T23:18:15.000
Closed Date
2022-06-29T15:20:09.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002Qxo4AAC
Lat Location
(32.72609308822324400,-96.82712267861600000)
26-00092183
Service Request Number: 26-00092183 • Address: 9713 SUMMERWOOD CIR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00092183
Address
9713 SUMMERWOOD CIR, DALLAS, TX, 75243
City Council District
10
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-06T23:59:00.000
Status
Closed
Created Date
2026-03-07T10:51:44.000
Update Date
2026-03-09T11:14:28.000
Closed Date
2026-03-09T11:14:19.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aLXWnAAO
Lat Location
(32.90467298356017000,-96.71949407240318000)
26-00334884
Service Request Number: 26-00334884 • Address: 12515 HIGH MEADOW DR, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
26-00334884
Address
12515 HIGH MEADOW DR, DALLAS, TX, 75244
City Council District
13
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-08-12T23:59:00.000
Status
Closed
Created Date
2026-07-29T15:22:35.000
Update Date
2026-08-08T13:44:12.000
Closed Date
2026-08-05T11:09:13.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000025yFGPAA2
Lat Location
(32.91643767232246600,-96.85259013166186000)
22-00394486
Service Request Number: 22-00394486 • Address: 8235 DOUGLAS AVE, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
22-00394486
Address
8235 DOUGLAS AVE, DALLAS, TX, 75225
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-09-09T23:30:31.000
Update Date
2023-06-08T02:47:57.000
Closed Date
2022-09-23T23:34:06.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000003WsTkAAK
Lat Location
(32.86272763394778500,-96.80881460826465000)
22-00093068
Service Request Number: 22-00093068 • Address: 5626 TRAILWOOD DR, DALLAS, TX, 75241 • City Council District: 4
Service Request Number
22-00093068
Address
5626 TRAILWOOD DR, DALLAS, TX, 75241
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-03-18T23:59:00.000
Status
Closed
Created Date
2022-03-11T14:52:32.000
Update Date
2023-06-08T23:31:59.000
Closed Date
2022-03-18T08:01:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001XB49AAG
Lat Location
(32.67921451836457000,-96.81800263380822000)
22-00093334
Service Request Number: 22-00093334 • Address: 6184 E LOVERS LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
22-00093334
Address
6184 E LOVERS LN, DALLAS, TX, 75214
City Council District
9
Department
Police Department
Service Request Type
Traffic Violations (Chronic) - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-03-31T23:59:00.000
Status
Closed
Created Date
2022-03-11T16:06:16.000
Update Date
2023-06-08T23:32:03.000
Closed Date
2022-03-22T08:43:19.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000001XDXUAA4
Lat Location
(32.85073947246161000,-96.75780751503694000)
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