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311 Winter Calls

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests that deal with streets and mobility such as street and pot hole repair are also very common. 311 also receives requests to address environmental issues such as water conservation and air quality complaints.
This dataset represents all Service Request from October 1, 2020 to present.

Services 311 Customer Service Dataset aijr-2vdm 16 fields
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Showing 50 real records
26-00093129
Service Request Number: 26-00093129 • Address: COMMERCE ST & LANE ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00093129
Address
COMMERCE ST & LANE ST, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-08T12:43:37.000
Update Date
2026-03-09T08:26:47.000
Closed Date
2026-03-09T08:26:47.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aRTQTAA4
Lat Location
(32.78018524075768000,-96.79768725934201000)
26-00221994
Service Request Number: 26-00221994 • Address: 6612 HOWARD AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00221994
Address
6612 HOWARD AVE, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-23T04:59:04.000
Update Date
2026-06-03T17:45:18.000
Closed Date
2026-06-01T16:58:31.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001qpylFAAQ
Lat Location
(32.77470429805769000,-96.70558454400688000)
26-00094764
Service Request Number: 26-00094764 • Address: NORCROSS LN & MARSH LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00094764
Address
NORCROSS LN & MARSH LN, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T14:14:06.000
Update Date
2026-03-09T20:41:31.000
Closed Date
2026-03-09T20:41:30.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001adyDbAAI
Lat Location
(32.89047587756513000,-96.85622675678370000)
26-00091852
Service Request Number: 26-00091852 • Address: N HARWOOD ST & WOODALL RODGERS SERV WB, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00091852
Address
N HARWOOD ST & WOODALL RODGERS SERV WB, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-06T20:52:08.000
Update Date
2026-03-09T10:27:20.000
Closed Date
2026-03-09T10:27:20.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aIbNGAA0
Lat Location
(32.78947594798082000,-96.80216357136126000)
23-00291249
Service Request Number: 23-00291249 • Address: 900 S PEARL EXPY, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
23-00291249
Address
900 S PEARL EXPY, DALLAS, TX, 75201
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-06-29T23:59:00.000
Status
Closed
Created Date
2023-06-26T17:48:37.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2023-06-26T21:56:15.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005p0V7AAI
Lat Location
(32.77788400637966500,-96.78951502219195000)
22-00286161
Service Request Number: 22-00286161 • Address: 9719 KITTYHAWK LN, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00286161
Address
9719 KITTYHAWK LN, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-07-07T08:06:52.000
Update Date
2023-06-08T03:10:57.000
Closed Date
2022-07-08T10:11:31.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002oEfgAAE
Lat Location
(32.72658337202912500,-96.65524290702292000)
22-00257761
Service Request Number: 22-00257761 • Address: 8614 GROVECREST DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00257761
Address
8614 GROVECREST DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-06-18T23:59:00.000
Status
Closed
Created Date
2022-06-17T22:45:16.000
Update Date
2023-06-08T23:14:27.000
Closed Date
2022-06-20T11:49:42.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002ckVTAAY
Lat Location
(32.73768390740479400,-96.67245186013030000)
21-00932893
Service Request Number: 21-00932893 • Address: 4016 WEISENBERGER DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00932893
Address
4016 WEISENBERGER DR, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-11-02T12:06:25.000
Update Date
2023-06-08T23:53:58.000
Closed Date
2021-11-10T16:57:06.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000tOiG9AAK
Lat Location
(32.79025119343018000,-96.89685080183094000)
26-00234744
Service Request Number: 26-00234744 • Address: CANTON ST & S LAMAR ST, DALLAS, TX, 75202 • City Council District: 2
Service Request Number
26-00234744
Address
CANTON ST & S LAMAR ST, DALLAS, TX, 75202
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - All Out - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-06-05T23:59:00.000
Status
Closed
Created Date
2026-06-01T05:17:41.000
Update Date
2026-06-03T10:11:27.000
Closed Date
2026-06-03T10:11:26.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001sLwKkAAK
Lat Location
(32.77145614046502000,-96.80080961057676000)
21-00563071
Service Request Number: 21-00563071 • Address: 221 STONEPORT DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
21-00563071
Address
221 STONEPORT DR, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-06-19T23:59:00.000
Status
Closed
Created Date
2021-06-18T20:45:58.000
Update Date
2023-06-12T01:08:06.000
Closed Date
2021-06-18T22:30:56.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000nNtVXAA0
Lat Location
(32.71455191480104000,-96.71426346187353000)
25-00389701
Service Request Number: 25-00389701 • Address: 13211 RED FERN LN, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
25-00389701
Address
13211 RED FERN LN, DALLAS, TX, 75240
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-08-12T23:24:30.000
Update Date
2025-08-31T11:42:00.000
Closed Date
2025-08-31T11:42:00.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000vvA6jAAE
Lat Location
(32.92850224119955000,-96.77272746546026000)
25-00405636
Service Request Number: 25-00405636 • Address: 7818 MASON DELLS DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
25-00405636
Address
7818 MASON DELLS DR, DALLAS, TX, 75230
City Council District
11
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-09-05T23:59:00.000
Status
Closed
Created Date
2025-08-21T15:43:06.000
Update Date
2026-05-15T13:25:03.000
Closed Date
2026-05-15T13:24:40.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000xNYtTAAW
Lat Location
(32.90612567261770500,-96.77248997863981000)
26-00058760
Service Request Number: 26-00058760 • Address: 5111 ROSS AVE, DALLAS, TX, 75206 • City Council District: 2
Service Request Number
26-00058760
Address
5111 ROSS AVE, DALLAS, TX, 75206
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-13T16:46:39.000
Update Date
2026-03-09T10:42:59.000
Closed Date
2026-03-09T10:42:58.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001Vw0q7AAB
Lat Location
(32.80821363268595000,-96.77405350134379000)
23-00363727
Service Request Number: 23-00363727 • Address: 5218 EDMONDSON AVE, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
23-00363727
Address
5218 EDMONDSON AVE, DALLAS, TX, 75209
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2023-08-08T09:08:55.000
Status
Closed
Created Date
2023-08-07T09:08:55.000
Update Date
2023-08-07T09:09:00.000
Closed Date
2023-08-07T09:08:55.000
Priority
Standard
Method Received Description
API
Unique Key
5008z0000063n4zAAA
Lat Location
(32.83313290016730000,-96.82279202141484000)
22-00439184
Service Request Number: 22-00439184 • Address: 1319 PEABODY AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
22-00439184
Address
1319 PEABODY AVE, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-10-06T11:04:05.000
Update Date
2023-06-08T02:42:42.000
Closed Date
2022-10-17T14:10:47.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000003lkmqAAA
Lat Location
(32.75843207134809600,-96.77924054331434000)
21-00732182
Service Request Number: 21-00732182 • Address: 13566 FLOYD CIR, DALLAS, TX, 75243 • City Council District: 11
Service Request Number
21-00732182
Address
13566 FLOYD CIR, DALLAS, TX, 75243
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-08-11T23:59:00.000
Status
Closed
Created Date
2021-08-09T07:28:19.000
Update Date
2023-06-09T00:48:47.000
Closed Date
2021-08-09T11:34:47.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000pCDvDAAW
Lat Location
(32.93249397841784000,-96.74426342331249000)
21-00641140
Service Request Number: 21-00641140 • Address: 2520 COOMBS CREEK DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
21-00641140
Address
2520 COOMBS CREEK DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-07-12T10:10:39.000
Update Date
2023-06-09T00:47:09.000
Closed Date
2021-07-14T10:58:26.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500t000000o1zMaAAI
Lat Location
(32.72097585429218000,-96.87847393018747000)
22-00248589
Service Request Number: 22-00248589 • Address: 2728 GAINESBOROUGH DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
22-00248589
Address
2728 GAINESBOROUGH DR, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-13T12:34:48.000
Update Date
2023-06-08T22:07:43.000
Closed Date
2022-06-29T11:22:36.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002RdlxAAC
Lat Location
(33.00647757264023600,-96.86092323294496000)
21-00920426
Service Request Number: 21-00920426 • Address: 9525 FORESTVIEW ST, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
21-00920426
Address
9525 FORESTVIEW ST, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-10-27T23:59:00.000
Status
Closed
Created Date
2021-10-25T10:21:09.000
Update Date
2023-06-09T00:08:08.000
Closed Date
2021-10-25T12:54:18.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000spoggAAA
Lat Location
(32.90730502638887600,-96.71030202300076000)
26-00094023
Service Request Number: 26-00094023 • Address: HAPPY CANYON DR & BARABOO DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00094023
Address
HAPPY CANYON DR & BARABOO DR, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T10:00:58.000
Update Date
2026-03-09T12:21:10.000
Closed Date
2026-03-09T12:21:09.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aYQXVAA4
Lat Location
(32.67090177571697000,-96.75836733865180000)
26-00236764
Service Request Number: 26-00236764 • Address: 3107 ROYAL GABLE DR, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
26-00236764
Address
3107 ROYAL GABLE DR, DALLAS, TX, 75229
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-06-03T23:59:00.000
Status
Closed
Created Date
2026-06-01T21:45:44.000
Update Date
2026-06-03T07:45:15.000
Closed Date
2026-06-03T07:45:09.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001sbuMzAAI
Lat Location
(32.89631234884960500,-96.87410181184586000)
26-00093872
Service Request Number: 26-00093872 • Address: 10116 SHADOW WAY, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00093872
Address
10116 SHADOW WAY, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Drainage Ditch Cleaning/Repairs - TPW
Ert Estimated Response Time
14 Business Days
Overall Service Request Due Date
2026-05-08T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-03-08T19:22:50.000
Update Date
2026-03-09T09:00:28.000
Closed Date
2026-03-09T09:00:26.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aWiqLAAS
Lat Location
(32.91564953286874000,-96.71095840049196000)
24-00611683
Service Request Number: 24-00611683 • Address: 10500 LAKE JUNE RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00611683
Address
10500 LAKE JUNE RD, DALLAS, TX, 75217
City Council District
5
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-01-01T00:59:00.000
Status
Closed
Created Date
2024-12-30T08:55:15.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-12-30T16:28:03.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000OQBA5AAP
Lat Location
(32.73391389742279000,-96.64428748052119000)
24-00184024
Service Request Number: 24-00184024 • Address: 4112 SHADOW GABLES DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
24-00184024
Address
4112 SHADOW GABLES DR, DALLAS, TX, 75287
City Council District
12
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-05-07T23:59:00.000
Status
Closed
Created Date
2024-04-22T08:57:57.000
Update Date
2024-05-01T15:39:57.000
Closed Date
2024-05-01T15:39:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007inlVAAQ
Lat Location
(32.99547633983464000,-96.83980047167448000)
25-00257229
Service Request Number: 25-00257229 • Address: SKILLMAN ST & WHISTLE STOP PL, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
25-00257229
Address
SKILLMAN ST & WHISTLE STOP PL, DALLAS, TX, 75231
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Lid Cover Broken/Missing - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-06-02T23:59:00.000
Status
Closed
Created Date
2025-06-01T20:33:21.000
Update Date
2025-06-01T21:22:40.000
Closed Date
2025-06-01T21:22:40.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000k04E1AAI
Lat Location
(32.88033187994864000,-96.73498371525751000)
26-00154509
Service Request Number: 26-00154509 • Address: ABRAMS PKWY & PROSPECT AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00154509
Address
ABRAMS PKWY & PROSPECT AVE, DALLAS, TX, 75214
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-04-14T08:38:59.000
Update Date
2026-04-14T16:32:09.000
Closed Date
2026-04-14T16:31:59.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ht3DhAAI
Lat Location
(32.81503391113497500,-96.75300978491542000)
25-00366075
Service Request Number: 25-00366075 • Address: 4019 S HAMPTON RD, DALLAS, TX, 75224 • City Council District: 3
Service Request Number
25-00366075
Address
4019 S HAMPTON RD, DALLAS, TX, 75224
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Knockdown - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-08-05T23:59:00.000
Status
Closed (Transferred)
Created Date
2025-07-30T07:54:53.000
Update Date
2025-07-30T07:56:34.000
Closed Date
2025-07-30T07:56:32.000
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000tcyZlAAI
Lat Location
(32.69345413800625000,-96.85729573768161000)
22-00458562
Service Request Number: 22-00458562 • Address: 1855 LIFE AVE, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00458562
Address
1855 LIFE AVE, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-10-19T15:08:51.000
Update Date
2023-06-08T02:39:53.000
Closed Date
2022-11-09T09:45:27.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000003sm7wAAA
Lat Location
(32.78643026990561500,-96.84925309024185000)
22-00210080
Service Request Number: 22-00210080 • Address: 4615 JUNIUS ST, DALLAS, TX, 75246 • City Council District: 2
Service Request Number
22-00210080
Address
4615 JUNIUS ST, DALLAS, TX, 75246
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2022-05-23T23:59:00.000
Status
Closed
Created Date
2022-05-21T13:05:06.000
Update Date
2023-06-08T23:23:19.000
Closed Date
2022-05-21T13:05:06.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002ELFcAAO
Lat Location
(32.79674043546163000,-96.77161073001415000)
25-00280665
Service Request Number: 25-00280665 • Address: 5315 LIVE OAK ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
25-00280665
Address
5315 LIVE OAK ST, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-12T19:36:36.000
Update Date
2025-06-17T13:03:15.000
Closed Date
2025-06-17T12:17:43.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000lkV7TAAU
Lat Location
(32.80635953260774000,-96.76822362521493000)
22-00292267
Service Request Number: 22-00292267 • Address: 330 DE HAES AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
22-00292267
Address
330 DE HAES AVE, DALLAS, TX, 75224
City Council District
4
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2022-07-18T23:59:00.000
Status
Closed
Created Date
2022-07-11T12:50:07.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-18T07:10:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002qf7hAAA
Lat Location
(32.71400293373666600,-96.82702171531840000)
26-00085232
Service Request Number: 26-00085232 • Address: 3900 DAVILA DR, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
26-00085232
Address
3900 DAVILA DR, DALLAS, TX, 75220
City Council District
13
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - PDD
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-03-17T23:59:00.000
Status
Closed
Created Date
2026-03-03T14:37:48.000
Update Date
2026-03-09T15:54:52.000
Closed Date
2026-03-09T15:54:51.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZSQMJAA5
Lat Location
(32.86797133363696600,-96.84885234650494000)
22-00019253
Service Request Number: 22-00019253 • Address: 6422 ELLSWORTH AVE, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
22-00019253
Address
6422 ELLSWORTH AVE, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-01-19T00:59:00.000
Status
Closed
Created Date
2022-01-15T10:12:49.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2022-01-15T15:06:56.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000vLfOBAA0
Lat Location
(32.83360654810019000,-96.75227161016117000)
21-00400629
Service Request Number: 21-00400629 • Address: 3356 N FITZHUGH AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
21-00400629
Address
3356 N FITZHUGH AVE, DALLAS, TX, 75204
City Council District
14
Department
Water Utilities
Service Request Type
Storm Drainage/Flooding Complaint - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-05-19T23:59:00.000
Status
Closed
Created Date
2021-05-05T10:13:11.000
Update Date
2023-06-09T01:32:55.000
Closed Date
2021-05-07T06:46:49.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000lCd6wAAC
Lat Location
(32.81773018353908400,-96.79484852766049000)
26-00345434
Service Request Number: 26-00345434 • Address: 701 MELBA ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00345434
Address
701 MELBA ST, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-05T08:56:11.000
Update Date
2026-08-08T15:09:17.000
Closed Date
2026-08-06T15:08:20.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000027TLs4AAG
Lat Location
(32.74738216046293000,-96.83398300813415000)
21-00677628
Service Request Number: 21-00677628 • Address: 8825 BONNIE VIEW RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00677628
Address
8825 BONNIE VIEW RD, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-07-19T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-07-12T09:58:21.000
Update Date
2023-06-09T00:47:09.000
Closed Date
2021-07-22T13:57:59.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000onXnaAAE
Lat Location
(32.64166620401784500,-96.75182664090738000)
22-00290881
Service Request Number: 22-00290881 • Address: 9938 GOODING DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
22-00290881
Address
9938 GOODING DR, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-07-15T23:59:00.000
Status
Closed
Created Date
2022-07-10T12:04:43.000
Update Date
2023-06-08T03:11:48.000
Closed Date
2022-07-13T11:14:50.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002q82qAAA
Lat Location
(32.87935141622682000,-96.84361715262338000)
26-00154274
Service Request Number: 26-00154274 • Address: 444 OAK HOLLOW DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00154274
Address
444 OAK HOLLOW DR, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-14T03:31:57.000
Update Date
2026-04-14T03:42:48.000
Closed Date
2026-04-14T03:41:28.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001hqsRFAAY
Lat Location
(32.71876478477217000,-96.69842748220942000)
25-00352500
Service Request Number: 25-00352500 • Address: 6128 MISTY WOOD DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
25-00352500
Address
6128 MISTY WOOD DR, DALLAS, TX, 75217
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-07-22T12:50:50.000
Update Date
2025-07-27T14:06:10.000
Closed Date
2025-07-27T14:06:10.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000sJwxJAAS
Lat Location
(32.71832644722603000,-96.71687383797085000)
26-00435290
Service Request Number: 26-00435290 • Address: WHITE ROCK TRL & STILL CREEK LN, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00435290
Address
WHITE ROCK TRL & STILL CREEK LN, DALLAS, TX, 75238
City Council District
10
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-10-02T23:59:00.000
Status
Closed
Created Date
2026-10-01T14:09:53.000
Update Date
2026-10-02T08:30:41.000
Closed Date
2026-10-02T08:30:16.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00002LdAthAAF
Lat Location
(32.87540242836923000,-96.72902910192198000)
26-00153486
Service Request Number: 26-00153486 • Address: 3239 SPRING AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00153486
Address
3239 SPRING AVE, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-04-14T23:59:00.000
Status
Closed
Created Date
2026-04-13T14:47:30.000
Update Date
2026-04-14T13:23:08.000
Closed Date
2026-04-14T13:23:08.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001hkbJSAAY
Lat Location
(32.76446172738186000,-96.75366547209342000)
22-00556956
Service Request Number: 22-00556956 • Address: 9016 MAGUIRES BRIDGE DR, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
22-00556956
Address
9016 MAGUIRES BRIDGE DR, DALLAS, TX, 75231
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-01-06T00:59:00.000
Status
Closed
Created Date
2022-12-24T10:48:28.000
Update Date
2023-06-08T02:12:09.000
Closed Date
2023-01-06T17:47:13.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004Z5bnAAC
Lat Location
(32.88668475880335500,-96.74018321501930000)
24-00476527
Service Request Number: 24-00476527 • Address: 2823 MERRELL RD, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
24-00476527
Address
2823 MERRELL RD, DALLAS, TX, 75229
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-10-03T18:59:00.000
Status
Closed
Created Date
2024-10-01T14:44:42.000
Update Date
2024-10-01T20:51:31.000
Closed Date
2024-10-01T20:51:30.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000BEHh2AAH
Lat Location
(32.88659586436584400,-96.88421292801242000)
24-00404637
Service Request Number: 24-00404637 • Address: 2919 S DENLEY DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00404637
Address
2919 S DENLEY DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-08-20T12:32:20.000
Update Date
2024-09-09T12:34:15.000
Closed Date
2024-09-09T12:34:13.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000005Ep6GAAS
Lat Location
(32.71169743501522000,-96.80571964696225000)
25-00088737
Service Request Number: 25-00088737 • Address: 3924 W RED BIRD LN, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
25-00088737
Address
3924 W RED BIRD LN, DALLAS, TX, 75237
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-03-04T00:59:00.000
Status
Closed
Created Date
2025-02-28T18:14:11.000
Update Date
2025-02-28T18:37:01.000
Closed Date
2025-02-28T18:37:00.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000Wf0L0AAJ
Lat Location
(32.67644102522929000,-96.88324751749587000)
25-00153114
Service Request Number: 25-00153114 • Address: 785 N ST PAUL ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
25-00153114
Address
785 N ST PAUL ST, DALLAS, TX, 75201
City Council District
14
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2025-04-08T18:59:00.000
Status
Closed
Created Date
2025-04-07T00:01:57.000
Update Date
2025-04-07T00:02:15.000
Closed Date
2025-04-07T00:01:57.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000buQtnAAE
Lat Location
(32.78586143689066000,-96.80013459087080000)
26-00355114
Service Request Number: 26-00355114 • Address: 3540 W CAMP WISDOM RD, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
26-00355114
Address
3540 W CAMP WISDOM RD, DALLAS, TX, 75237
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-08-11T12:46:14.000
Update Date
2026-08-11T13:03:22.000
Closed Date
2026-08-11T13:03:22.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000028wtw9AAA
Lat Location
(32.66222594086857000,-96.87764675961515000)
26-00090564
Service Request Number: 26-00090564 • Address: 11837 ABSTON LN, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00090564
Address
11837 ABSTON LN, DALLAS, TX, 75218
City Council District
9
Department
Planning & Development Department
Service Request Type
Landscaping Violation (Arborist) - PDD
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-03-06T10:37:58.000
Update Date
2026-03-09T10:52:13.000
Closed Date
2026-03-09T10:52:12.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001a91UIAAY
Lat Location
(32.86266033001207600,-96.67626530981015000)
22-00081625
Service Request Number: 22-00081625 • Address: 9623 BASELINE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
22-00081625
Address
9623 BASELINE DR, DALLAS, TX, 75243
City Council District
10
Department
311 Customer Service Center
Service Request Type
Water Questions - 311
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2022-04-04T23:59:00.000
Status
Closed
Created Date
2022-03-04T09:32:42.000
Update Date
2023-06-08T23:34:30.000
Closed Date
2022-03-04T16:47:02.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000001URJEAA4
Lat Location
(32.91341223929586600,-96.73198511314287000)
23-00108104
Service Request Number: 23-00108104 • Address: 2902 STATE ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
23-00108104
Address
2902 STATE ST, DALLAS, TX, 75204
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-03-14T23:59:00.000
Status
Closed
Created Date
2023-03-09T11:03:02.000
Update Date
2023-06-07T01:40:07.000
Closed Date
2023-03-10T16:46:50.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005HJEhAAO
Lat Location
(32.79735391900905500,-96.79769283852633000)
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