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311 Winter Calls

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests that deal with streets and mobility such as street and pot hole repair are also very common. 311 also receives requests to address environmental issues such as water conservation and air quality complaints.
This dataset represents all Service Request from October 1, 2020 to present.

Services 311 Customer Service Dataset aijr-2vdm 16 fields
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Showing 50 real records
22-00149204
Service Request Number: 22-00149204 • Address: 11363 AMANDA LN, DALLAS, TX, 75238 • City Council District: 9
Service Request Number
22-00149204
Address
11363 AMANDA LN, DALLAS, TX, 75238
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-04-17T20:32:01.000
Update Date
2023-06-08T23:05:06.000
Closed Date
2022-04-17T20:40:49.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
5008z000001qvfAAAQ
Lat Location
(32.87673813708736500,-96.68787772015666000)
26-00140941
Service Request Number: 26-00140941 • Address: 522 DOGWOOD TRL, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00140941
Address
522 DOGWOOD TRL, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-06T11:19:43.000
Update Date
2026-04-13T16:11:30.000
Closed Date
2026-04-13T16:11:29.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001gEug0AAC
Lat Location
(32.70694435789203400,-96.83270370678166000)
22-00257754
Service Request Number: 22-00257754 • Address: 4511 STIGALL ST, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
22-00257754
Address
4511 STIGALL ST, DALLAS, TX, 75209
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-06-27T23:59:00.000
Status
Closed
Created Date
2022-06-17T22:37:24.000
Update Date
2023-06-08T23:14:27.000
Closed Date
2022-06-23T09:58:21.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000002ckS5AAI
Lat Location
(32.84869587259109400,-96.83319655812270000)
26-00077516
Service Request Number: 26-00077516 • Address: 4816 S HAMPTON RD, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
26-00077516
Address
4816 S HAMPTON RD, DALLAS, TX, 75232
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-26T11:33:24.000
Update Date
2026-03-09T11:33:29.000
Closed Date
2026-03-09T11:33:29.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001YSreoAAD
Lat Location
(32.68621320661487000,-96.85681863025493000)
22-00248589
Service Request Number: 22-00248589 • Address: 2728 GAINESBOROUGH DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
22-00248589
Address
2728 GAINESBOROUGH DR, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-13T12:34:48.000
Update Date
2023-06-08T22:07:43.000
Closed Date
2022-06-29T11:22:36.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002RdlxAAC
Lat Location
(33.00647757264023600,-96.86092323294496000)
24-00458676
Service Request Number: 24-00458676 • Address: 3025 ANZIO DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00458676
Address
3025 ANZIO DR, DALLAS, TX, 75224
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-09-25T18:59:00.000
Status
Closed
Created Date
2024-09-21T12:18:54.000
Update Date
2024-09-24T16:09:14.000
Closed Date
2024-09-24T16:09:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000009kvvnAAA
Lat Location
(32.71227024274276000,-96.83835327799830000)
21-00641140
Service Request Number: 21-00641140 • Address: 2520 COOMBS CREEK DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
21-00641140
Address
2520 COOMBS CREEK DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-07-12T10:10:39.000
Update Date
2023-06-09T00:47:09.000
Closed Date
2021-07-14T10:58:26.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500t000000o1zMaAAI
Lat Location
(32.72097585429218000,-96.87847393018747000)
21-00826526
Service Request Number: 21-00826526 • Address: 9821 MICHELLE DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
21-00826526
Address
9821 MICHELLE DR, DALLAS, TX, 75217
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-09-15T23:59:00.000
Status
Closed
Created Date
2021-09-08T10:16:18.000
Update Date
2023-06-09T00:26:46.000
Closed Date
2021-09-14T11:14:40.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000qv1UWAAY
Lat Location
(32.68750347296773400,-96.65255000466209000)
26-00093699
Service Request Number: 26-00093699 • Address: 701 YOUNG ST, DALLAS, TX, 75202 • City Council District: 2
Service Request Number
26-00093699
Address
701 YOUNG ST, DALLAS, TX, 75202
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T06:11:38.000
Update Date
2026-03-09T07:20:40.000
Closed Date
2026-03-09T07:20:40.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001aVKV4AAO
Lat Location
(32.77633213233711000,-96.80533720681483000)
25-00105502
Service Request Number: 25-00105502 • Address: 4490 W ILLINOIS AVE, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
25-00105502
Address
4490 W ILLINOIS AVE, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-04-21T16:54:53.000
Status
Closed
Created Date
2025-03-10T16:54:54.000
Update Date
2025-03-13T16:09:50.000
Closed Date
2025-03-13T16:09:49.000
Priority
Standard
Method Received Description
Internal
Unique Key
500cs00000Y3s25AAB
Lat Location
(32.72024132099891000,-96.89432288177072000)
24-00316920
Service Request Number: 24-00316920 • Address: 920 DALE ST, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
24-00316920
Address
920 DALE ST, DALLAS, TX, 75203
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-30T17:23:11.000
Update Date
2024-07-10T12:17:11.000
Closed Date
2024-07-10T12:17:11.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000008B90DAAS
Lat Location
(32.75187966358295500,-96.81097231532716000)
26-00093509
Service Request Number: 26-00093509 • Address: 6501 ASCOT LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00093509
Address
6501 ASCOT LN, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Scooter/Bike Shared Dockless Vehicle - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-08T18:53:49.000
Update Date
2026-03-09T13:51:26.000
Closed Date
2026-03-09T13:51:25.000
Outcome
Request Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aTBFlAAO
Lat Location
(32.85424916751628600,-96.74456450181442000)
26-00292653
Service Request Number: 26-00292653 • Address: 7979 GREENHOLLOW LN, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
26-00292653
Address
7979 GREENHOLLOW LN, DALLAS, TX, 75240
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-07-15T23:59:00.000
Status
Closed
Created Date
2026-07-03T13:16:09.000
Update Date
2026-07-24T16:27:44.000
Closed Date
2026-07-24T16:27:33.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000020CWweAAG
Lat Location
(32.93823728934492600,-96.76955991026600000)
26-00093961
Service Request Number: 26-00093961 • Address: 4403 LAS HACIENDAS DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00093961
Address
4403 LAS HACIENDAS DR, DALLAS, TX, 75211
City Council District
1
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T09:38:48.000
Update Date
2026-03-09T11:49:15.000
Closed Date
2026-03-09T11:48:52.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001aXx7JAAS
Lat Location
(32.72809228240368600,-96.89164291089946000)
24-00290355
Service Request Number: 24-00290355 • Address: 2609 GLOBE AVE, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
24-00290355
Address
2609 GLOBE AVE, DALLAS, TX, 75228
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - PBW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-06-20T23:59:00.000
Status
Closed
Created Date
2024-06-15T13:22:00.000
Update Date
2026-08-07T13:34:44.000
Closed Date
2024-06-21T15:17:01.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
5008z00000855Q1AAI
Lat Location
(32.81525015369210500,-96.67060950374457000)
24-00184024
Service Request Number: 24-00184024 • Address: 4112 SHADOW GABLES DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
24-00184024
Address
4112 SHADOW GABLES DR, DALLAS, TX, 75287
City Council District
12
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-05-07T23:59:00.000
Status
Closed
Created Date
2024-04-22T08:57:57.000
Update Date
2024-05-01T15:39:57.000
Closed Date
2024-05-01T15:39:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007inlVAAQ
Lat Location
(32.99547633983464000,-96.83980047167448000)
26-00154509
Service Request Number: 26-00154509 • Address: ABRAMS PKWY & PROSPECT AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00154509
Address
ABRAMS PKWY & PROSPECT AVE, DALLAS, TX, 75214
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-04-14T08:38:59.000
Update Date
2026-04-14T16:32:09.000
Closed Date
2026-04-14T16:31:59.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ht3DhAAI
Lat Location
(32.81503391113497500,-96.75300978491542000)
24-00028740
Service Request Number: 24-00028740 • Address: 1418 WAWEENOC AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00028740
Address
1418 WAWEENOC AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-01-21T00:59:00.000
Status
Closed
Created Date
2024-01-19T20:59:33.000
Update Date
2024-01-19T22:43:45.000
Closed Date
2024-01-19T22:43:45.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000075n3uAAA
Lat Location
(32.69143509206142500,-96.80320937102992000)
22-00203335
Service Request Number: 22-00203335 • Address: 1424 KINGS HWY, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00203335
Address
1424 KINGS HWY, DALLAS, TX, 75208
City Council District
1
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-06-02T23:59:00.000
Status
Closed
Created Date
2022-05-18T08:31:43.000
Update Date
2023-06-08T23:22:23.000
Closed Date
2022-05-18T09:43:52.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002BxeJAAS
Lat Location
(32.75297249073141000,-96.84398025233090000)
24-00371582
Service Request Number: 24-00371582 • Address: 9801 HARRY HINES BLVD, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
24-00371582
Address
9801 HARRY HINES BLVD, DALLAS, TX, 75220
City Council District
6
Department
Dallas Water Utilities
Service Request Type
Chemical Spill Urgent - OEQS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-08-05T23:59:00.000
Status
Closed
Created Date
2024-07-31T19:29:43.000
Update Date
2025-09-30T23:03:46.000
Closed Date
2024-07-31T20:03:30.000
Outcome
Investigation Complete
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000002sE01AAE
Lat Location
(32.85509286464163000,-96.87975564783127000)
21-00933328
Service Request Number: 21-00933328 • Address: 1908 ELDERLEAF DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
21-00933328
Address
1908 ELDERLEAF DR, DALLAS, TX, 75232
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-11-02T15:26:41.000
Update Date
2023-06-08T23:54:03.000
Closed Date
2021-11-05T09:09:01.000
Priority
Emergency
Method Received Description
API
Unique Key
500t000000tOkrDAAS
Lat Location
(32.66288820956122400,-96.85131954099553000)
21-00906815
Service Request Number: 21-00906815 • Address: 8622 CARDELLA AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00906815
Address
8622 CARDELLA AVE, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2021-10-15T23:59:00.000
Status
Closed
Created Date
2021-10-14T18:57:30.000
Update Date
2023-06-09T00:13:15.000
Closed Date
2021-10-14T21:45:38.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000sU6VjAAK
Lat Location
(32.72877943277837000,-96.67203707051910000)
22-00019253
Service Request Number: 22-00019253 • Address: 6422 ELLSWORTH AVE, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
22-00019253
Address
6422 ELLSWORTH AVE, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-01-19T00:59:00.000
Status
Closed
Created Date
2022-01-15T10:12:49.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2022-01-15T15:06:56.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000vLfOBAA0
Lat Location
(32.83360654810019000,-96.75227161016117000)
26-00086738
Service Request Number: 26-00086738 • Address: 2000 N STEMMONS FWY NB, DALLAS, TX, 75207 • City Council District: 6
Service Request Number
26-00086738
Address
2000 N STEMMONS FWY NB, DALLAS, TX, 75207
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T11:58:35.000
Update Date
2026-03-09T13:46:19.000
Closed Date
2026-03-09T13:45:59.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZfNDhAAN
Lat Location
(32.80032467540697600,-96.82143956248899000)
25-00041531
Service Request Number: 25-00041531 • Address: 1263 WHITAKER AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00041531
Address
1263 WHITAKER AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-01-30T12:48:58.000
Update Date
2025-01-30T13:12:17.000
Closed Date
2025-01-30T13:12:17.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000SUukcAAD
Lat Location
(32.73378674164307000,-96.80832710261456000)
22-00312647
Service Request Number: 22-00312647 • Address: 911 ELM ST, DALLAS, TX, 75202 • City Council District: 14
Service Request Number
22-00312647
Address
911 ELM ST, DALLAS, TX, 75202
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-07-21T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-07-14T13:45:19.000
Update Date
2023-06-08T03:14:53.000
Closed Date
2022-07-23T08:19:26.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002zA3UAAU
Lat Location
(32.78047853106084000,-96.80446643003553000)
21-00730384
Service Request Number: 21-00730384 • Address: 3016 LEAHY DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
21-00730384
Address
3016 LEAHY DR, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-08-07T15:02:09.000
Update Date
2023-06-09T00:48:28.000
Closed Date
2021-08-10T11:36:11.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000pBuslAAC
Lat Location
(32.89596079489472000,-96.87761563208684000)
26-00323186
Service Request Number: 26-00323186 • Address: 5936 WHISPERING CEDAR DR, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
26-00323186
Address
5936 WHISPERING CEDAR DR, DALLAS, TX, 75236
City Council District
3
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-07-31T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-07-17T07:31:56.000
Update Date
2026-07-22T15:54:36.000
Closed Date
2026-07-22T15:54:33.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs000024PZYkAAO
Lat Location
(32.69106386186961500,-96.92436713704362000)
21-00677628
Service Request Number: 21-00677628 • Address: 8825 BONNIE VIEW RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00677628
Address
8825 BONNIE VIEW RD, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-07-19T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-07-12T09:58:21.000
Update Date
2023-06-09T00:47:09.000
Closed Date
2021-07-22T13:57:59.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000onXnaAAE
Lat Location
(32.64166620401784500,-96.75182664090738000)
26-00092515
Service Request Number: 26-00092515 • Address: 6509 E NORTHWEST HWY, DALLAS, TX, 75231 • City Council District: 9
Service Request Number
26-00092515
Address
6509 E NORTHWEST HWY, DALLAS, TX, 75231
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Shopping Cart Routine Pickup - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-03-07T15:58:49.000
Update Date
2026-03-09T11:29:16.000
Closed Date
2026-03-09T11:29:16.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aN1r2AAC
Lat Location
(32.85689330972816400,-96.74905168947315000)
26-00154274
Service Request Number: 26-00154274 • Address: 444 OAK HOLLOW DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00154274
Address
444 OAK HOLLOW DR, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-14T03:31:57.000
Update Date
2026-04-14T03:42:48.000
Closed Date
2026-04-14T03:41:28.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001hqsRFAAY
Lat Location
(32.71876478477217000,-96.69842748220942000)
25-00352500
Service Request Number: 25-00352500 • Address: 6128 MISTY WOOD DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
25-00352500
Address
6128 MISTY WOOD DR, DALLAS, TX, 75217
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-07-22T12:50:50.000
Update Date
2025-07-27T14:06:10.000
Closed Date
2025-07-27T14:06:10.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000sJwxJAAS
Lat Location
(32.71832644722603000,-96.71687383797085000)
25-00105463
Service Request Number: 25-00105463 • Address: 830 GALLANT FOX DR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
25-00105463
Address
830 GALLANT FOX DR, DALLAS, TX, 75211
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-03-12T18:59:00.000
Status
Closed
Created Date
2025-03-10T16:40:17.000
Update Date
2025-03-10T19:54:12.000
Closed Date
2025-03-10T19:54:09.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Y42u5AAB
Lat Location
(32.73890421339920000,-96.92808385170750000)
26-00094544
Service Request Number: 26-00094544 • Address: 3706 BERTRAND AVE, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
26-00094544
Address
3706 BERTRAND AVE, DALLAS, TX, 75210
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Construction Right of Way/Status - TPW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-03-09T12:06:59.000
Update Date
2026-03-09T12:49:36.000
Closed Date
2026-03-09T12:49:33.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aapcZAAQ
Lat Location
(32.76539652882306000,-96.74575891623837000)
22-00049646
Service Request Number: 22-00049646 • Address: 1935 BERWICK AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
22-00049646
Address
1935 BERWICK AVE, DALLAS, TX, 75203
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - PBW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-02-15T00:59:00.000
Status
Closed
Created Date
2022-02-09T09:53:28.000
Update Date
2026-08-07T13:34:44.000
Closed Date
2022-02-17T16:33:53.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
5008z000001MCB8AAO
Lat Location
(32.72666827725921000,-96.79791130206020000)
23-00336846
Service Request Number: 23-00336846 • Address: 2619 FERNWOOD AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00336846
Address
2619 FERNWOOD AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-07-25T23:59:00.000
Status
Closed
Created Date
2023-07-22T12:36:02.000
Update Date
2023-07-22T12:43:53.000
Closed Date
2023-07-22T12:43:53.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005yGRcAAM
Lat Location
(32.71636373882775000,-96.80872730544420000)
21-00403650
Service Request Number: 21-00403650 • Address: 7272 MARVIN D LOVE FWY NB, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
21-00403650
Address
7272 MARVIN D LOVE FWY NB, DALLAS, TX, 75237
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-05T17:42:04.000
Update Date
2023-06-09T01:33:22.000
Closed Date
2021-06-15T16:02:36.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000lc6iYAAQ
Lat Location
(32.65987942203166500,-96.87162137790410000)
26-00153486
Service Request Number: 26-00153486 • Address: 3239 SPRING AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00153486
Address
3239 SPRING AVE, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-04-14T23:59:00.000
Status
Closed
Created Date
2026-04-13T14:47:30.000
Update Date
2026-04-14T13:23:08.000
Closed Date
2026-04-14T13:23:08.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001hkbJSAAY
Lat Location
(32.76446172738186000,-96.75366547209342000)
25-00278197
Service Request Number: 25-00278197 • Address: 10909 WYATT ST, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
25-00278197
Address
10909 WYATT ST, DALLAS, TX, 75218
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-06-14T23:59:00.000
Status
Closed
Created Date
2025-06-11T17:19:52.000
Update Date
2025-06-11T18:06:15.000
Closed Date
2025-06-11T18:06:15.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000lYu38AAC
Lat Location
(32.84977727649545000,-96.69089580342454000)
24-00535642
Service Request Number: 24-00535642 • Address: 2731 WILBUR ST, DALLAS, TX, 75233 • City Council District: 1
Service Request Number
24-00535642
Address
2731 WILBUR ST, DALLAS, TX, 75233
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-11-13T18:59:00.000
Status
Closed
Created Date
2024-11-05T12:48:42.000
Update Date
2024-11-07T18:37:44.000
Closed Date
2024-11-06T18:04:48.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000HVjITAA1
Lat Location
(32.72166438030241000,-96.86466534128962000)
25-00531928
Service Request Number: 25-00531928 • Address: 7874 GREENVILLE AVE, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
25-00531928
Address
7874 GREENVILLE AVE, DALLAS, TX, 75231
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-11-13T00:59:00.000
Status
Closed
Created Date
2025-11-04T21:49:37.000
Update Date
2025-11-09T10:25:25.000
Closed Date
2025-11-05T16:43:31.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001BVGckAAH
Lat Location
(32.88789114332002000,-96.75765386774445000)
26-00071117
Service Request Number: 26-00071117 • Address: 2527 W BROOKLYN AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00071117
Address
2527 W BROOKLYN AVE, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-22T23:39:24.000
Update Date
2026-03-09T09:48:58.000
Closed Date
2026-03-09T09:48:58.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001XdnOjAAJ
Lat Location
(32.73933399419140000,-96.85971310503210000)
23-00038819
Service Request Number: 23-00038819 • Address: 3155 S LANCASTER RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00038819
Address
3155 S LANCASTER RD, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
ICR Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2023-03-08T10:27:45.000
Status
Closed
Created Date
2023-01-24T10:27:46.000
Update Date
2023-06-07T01:52:52.000
Closed Date
2023-01-24T10:30:20.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000004uGTNAA2
Lat Location
(32.70899509490724500,-96.80270253184071000)
26-00090660
Service Request Number: 26-00090660 • Address: 4935 REIGER AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00090660
Address
4935 REIGER AVE, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-06T11:04:55.000
Update Date
2026-03-09T13:16:34.000
Closed Date
2026-03-09T13:16:33.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001a8qlmAAA
Lat Location
(32.79734011450133000,-96.76374522052681000)
26-00092174
Service Request Number: 26-00092174 • Address: W DAVIS ST & N ZANG BLVD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00092174
Address
W DAVIS ST & N ZANG BLVD, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-07T10:39:57.000
Update Date
2026-03-09T10:20:30.000
Closed Date
2026-03-09T10:20:30.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aLT09AAG
Lat Location
(32.74943051378710400,-96.82419447408255000)
22-00467699
Service Request Number: 22-00467699 • Address: 3409 CEDAR LAKE DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
22-00467699
Address
3409 CEDAR LAKE DR, DALLAS, TX, 75227
City Council District
5
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-11-10T00:59:00.000
Status
Closed
Created Date
2022-10-26T08:14:23.000
Update Date
2023-06-08T02:50:31.000
Closed Date
2022-11-08T11:36:34.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003wNWzAAM
Lat Location
(32.76653287037952000,-96.68849988680992000)
22-00556970
Service Request Number: 22-00556970 • Address: 2223 CHATHAM SQUARE CT, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
22-00556970
Address
2223 CHATHAM SQUARE CT, DALLAS, TX, 75227
City Council District
7
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-01-11T00:59:00.000
Status
Closed
Created Date
2022-12-24T10:59:53.000
Update Date
2023-06-08T02:12:09.000
Closed Date
2023-01-11T17:34:22.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004Z5kkAAC
Lat Location
(32.75066222111612000,-96.64735671254775000)
26-00089736
Service Request Number: 26-00089736 • Address: 6040 WALNUT HILL CIR, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
26-00089736
Address
6040 WALNUT HILL CIR, DALLAS, TX, 75230
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-05T17:02:03.000
Update Date
2026-03-09T11:17:12.000
Closed Date
2026-03-09T11:17:12.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001a0FLFAA2
Lat Location
(32.88051979096329000,-96.80175497633374000)
22-00081625
Service Request Number: 22-00081625 • Address: 9623 BASELINE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
22-00081625
Address
9623 BASELINE DR, DALLAS, TX, 75243
City Council District
10
Department
311 Customer Service Center
Service Request Type
Water Questions - 311
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2022-04-04T23:59:00.000
Status
Closed
Created Date
2022-03-04T09:32:42.000
Update Date
2023-06-08T23:34:30.000
Closed Date
2022-03-04T16:47:02.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000001URJEAA4
Lat Location
(32.91341223929586600,-96.73198511314287000)
26-00415044
Service Request Number: 26-00415044 • Address: 5708 N CENTRAL EXPY NB, DALLAS, TX, 75206 • City Council District: 9
Service Request Number
26-00415044
Address
5708 N CENTRAL EXPY NB, DALLAS, TX, 75206
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-09-23T23:59:00.000
Status
Closed
Created Date
2026-09-18T06:26:09.000
Update Date
2026-09-21T16:35:25.000
Closed Date
2026-09-21T16:35:25.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00002IIAtZAAX
Lat Location
(32.83676425893940000,-96.77828741775829000)
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