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311 Winter Calls

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests that deal with streets and mobility such as street and pot hole repair are also very common. 311 also receives requests to address environmental issues such as water conservation and air quality complaints.
This dataset represents all Service Request from October 1, 2020 to present.

Services 311 Customer Service Dataset aijr-2vdm 16 fields
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Showing 50 real records
23-00171205
Service Request Number: 23-00171205 • Address: 10800 MARCHANT CIR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
23-00171205
Address
10800 MARCHANT CIR, DALLAS, TX, 75218
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2023-04-18T23:59:00.000
Status
Closed
Created Date
2023-04-15T15:57:34.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2023-04-15T18:09:15.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005SdGlAAK
Lat Location
(32.84717297635884000,-96.69008680118080000)
26-00094851
Service Request Number: 26-00094851 • Address: 9951 LA PRADA DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00094851
Address
9951 LA PRADA DR, DALLAS, TX, 75228
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-09T14:35:27.000
Update Date
2026-03-09T14:42:47.000
Closed Date
2026-03-09T14:42:47.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001acjoWAAQ
Lat Location
(32.82531506734502400,-96.66287999845024000)
22-00529613
Service Request Number: 22-00529613 • Address: 3301 OAK GROVE AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
22-00529613
Address
3301 OAK GROVE AVE, DALLAS, TX, 75204
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-12-08T13:56:53.000
Update Date
2023-06-08T02:13:34.000
Closed Date
2022-12-25T17:57:57.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000004O3OuAAK
Lat Location
(32.80350215495660000,-96.79848921103519000)
22-00392758
Service Request Number: 22-00392758 • Address: 5714 W AMHERST AVE, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
22-00392758
Address
5714 W AMHERST AVE, DALLAS, TX, 75209
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-09-14T23:59:00.000
Status
Closed
Created Date
2022-09-09T09:00:29.000
Update Date
2023-06-08T02:47:36.000
Closed Date
2022-09-19T08:09:32.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000003WK6eAAG
Lat Location
(32.85205804071458000,-96.81504603751412000)
25-00114143
Service Request Number: 25-00114143 • Address: 6258 HARMONY LN, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
25-00114143
Address
6258 HARMONY LN, DALLAS, TX, 75241
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-03-19T18:59:00.000
Status
Closed
Created Date
2025-03-15T08:23:51.000
Update Date
2025-03-15T08:29:50.000
Closed Date
2025-03-15T08:29:49.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000YqxtFAAR
Lat Location
(32.67176759012327400,-96.79941355259060000)
24-00275544
Service Request Number: 24-00275544 • Address: 2503 WILHURT AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00275544
Address
2503 WILHURT AVE, DALLAS, TX, 75216
City Council District
4
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-06-24T23:59:00.000
Status
Closed
Created Date
2024-06-07T16:54:27.000
Update Date
2024-06-10T11:07:13.000
Closed Date
2024-06-10T11:07:12.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000081tG4AAI
Lat Location
(32.70359438489635600,-96.78451038734272000)
21-00198352
Service Request Number: 21-00198352 • Address: 1634 SMOKE TREE LN, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
21-00198352
Address
1634 SMOKE TREE LN, DALLAS, TX, 75253
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-03-11T00:59:00.000
Status
Closed
Created Date
2021-03-05T10:12:00.000
Update Date
2023-06-09T02:11:27.000
Closed Date
2021-03-10T10:00:31.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000hoSa0AAE
Lat Location
(32.68843215387968000,-96.60912658926577000)
23-00323965
Service Request Number: 23-00323965 • Address: 1623 N HALL ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
23-00323965
Address
1623 N HALL ST, DALLAS, TX, 75204
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-14T22:50:55.000
Update Date
2023-07-17T09:29:53.000
Closed Date
2023-07-17T09:29:52.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005vWfIAAU
Lat Location
(32.79493947113617000,-96.78880402233776000)
23-00303218
Service Request Number: 23-00303218 • Address: 7334 CLOVERGLEN DR, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
23-00303218
Address
7334 CLOVERGLEN DR, DALLAS, TX, 75249
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-07-08T23:59:00.000
Status
Closed
Created Date
2023-07-03T13:22:07.000
Update Date
2023-07-08T14:30:49.000
Closed Date
2023-07-08T14:30:49.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
311-App
Unique Key
5008z000005rO6wAAE
Lat Location
(32.62971939149791500,-96.94992406301549000)
26-00006659
Service Request Number: 26-00006659 • Address: 512 FAULK ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00006659
Address
512 FAULK ST, DALLAS, TX, 75203
City Council District
4
Department
Water Utilities
Service Request Type
Creek/Culvert Blockage - DWU
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-02-05T00:59:00.000
Status
Closed
Created Date
2026-01-06T15:16:16.000
Update Date
2026-01-15T12:33:30.000
Closed Date
2026-01-15T12:33:18.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Nj1VIAAZ
Lat Location
(32.74439261691609500,-96.79666588496136000)
26-00267749
Service Request Number: 26-00267749 • Address: 2419 MADERA ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00267749
Address
2419 MADERA ST, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-06-23T23:59:00.000
Status
Closed
Created Date
2026-06-18T21:03:07.000
Update Date
2026-06-21T11:04:11.000
Closed Date
2026-06-19T11:03:18.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001wZtcQAAS
Lat Location
(32.81583487112319000,-96.77826932470480000)
22-00503983
Service Request Number: 22-00503983 • Address: 4210 FAIRMOUNT ST, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
22-00503983
Address
4210 FAIRMOUNT ST, DALLAS, TX, 75219
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-11-22T13:47:59.000
Status
Closed
Created Date
2022-11-19T13:47:53.000
Update Date
2023-06-08T02:06:50.000
Closed Date
2022-11-19T15:57:06.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000004CEEPAA4
Lat Location
(32.80844028764296000,-96.81702106261400000)
26-00095484
Service Request Number: 26-00095484 • Address: 7502 ROSEMONT RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00095484
Address
7502 ROSEMONT RD, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T20:37:46.000
Update Date
2026-03-09T20:48:02.000
Closed Date
2026-03-09T20:48:02.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001ajBgSAAU
Lat Location
(32.72514225240937000,-96.69382419100263000)
24-00493880
Service Request Number: 24-00493880 • Address: 1500 MARILLA ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
24-00493880
Address
1500 MARILLA ST, DALLAS, TX, 75201
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Illegal Vending - DAS
Ert Estimated Response Time
72 Hours
Overall Service Request Due Date
2024-10-15T23:59:00.000
Status
Closed
Created Date
2024-10-10T19:53:49.000
Update Date
2026-03-09T15:48:13.000
Closed Date
2024-10-10T20:21:17.000
Outcome
Final Results
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000D8UaxAAF
Lat Location
(32.77625816445175400,-96.79813052805436000)
26-00155564
Service Request Number: 26-00155564 • Address: 2736 MEADOW HARVEST LN, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
26-00155564
Address
2736 MEADOW HARVEST LN, DALLAS, TX, 75237
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-14T13:40:43.000
Update Date
2026-04-14T23:16:19.000
Closed Date
2026-04-14T23:16:18.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001hzoZhAAI
Lat Location
(32.65974328264990000,-96.86274580404692000)
22-00120641
Service Request Number: 22-00120641 • Address: 2325 SAN MARCUS AVE, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
22-00120641
Address
2325 SAN MARCUS AVE, DALLAS, TX, 75228
City Council District
9
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-04-01T23:59:00.000
Status
Closed
Created Date
2022-03-30T16:50:16.000
Update Date
2023-06-08T23:08:11.000
Closed Date
2022-03-31T09:46:28.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000001gPhsAAE
Lat Location
(32.83156308532409000,-96.67722464761050000)
21-00518902
Service Request Number: 21-00518902 • Address: 4419 MOLER ST, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
21-00518902
Address
4419 MOLER ST, DALLAS, TX, 75211
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-06-15T23:59:00.000
Status
Closed
Created Date
2021-06-08T11:36:38.000
Update Date
2023-06-09T00:59:24.000
Closed Date
2021-06-17T11:34:30.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000myBM8AAM
Lat Location
(32.73078559840449500,-96.89221103188740000)
21-00906607
Service Request Number: 21-00906607 • Address: 1308 ROSEMARY DR, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
21-00906607
Address
1308 ROSEMARY DR, DALLAS, TX, 75206
City Council District
14
Department
Office of Budget
Service Request Type
Utility Complaint/Information - OBS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2021-12-01T00:59:00.000
Status
Closed
Created Date
2021-10-14T16:28:21.000
Update Date
2023-06-09T00:13:14.000
Closed Date
2021-12-09T16:31:19.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000sU2d4AAC
Lat Location
(32.80698732051135000,-96.76902206866119000)
22-00442915
Service Request Number: 22-00442915 • Address: 620 OLD SOUTH PKWY, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00442915
Address
620 OLD SOUTH PKWY, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-10-09T11:24:20.000
Update Date
2023-06-08T02:52:01.000
Closed Date
2022-10-09T11:41:58.000
Priority
Priority
Method Received Description
Proactive
Unique Key
5008z000003nAp5AAE
Lat Location
(32.72198859697363000,-96.69276003961484000)
25-00108410
Service Request Number: 25-00108410 • Address: 7835 TILLMAN ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00108410
Address
7835 TILLMAN ST, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2025-03-14T23:59:00.000
Status
Closed
Created Date
2025-03-12T10:31:33.000
Update Date
2025-03-16T07:00:34.000
Closed Date
2025-03-16T07:00:33.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000YLndFAAT
Lat Location
(32.74457924812433000,-96.68717734045228000)
23-00547529
Service Request Number: 23-00547529 • Address: 13702 FLAGSTONE LN, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
23-00547529
Address
13702 FLAGSTONE LN, DALLAS, TX, 75240
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-12-02T14:10:32.000
Update Date
2023-12-04T10:48:36.000
Closed Date
2023-12-04T10:48:35.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000006mKURAA2
Lat Location
(32.93175389536365600,-96.76672665798874000)
22-00246477
Service Request Number: 22-00246477 • Address: 3042 HICKORY ST, DALLAS, TX, 75226 • City Council District: 7
Service Request Number
22-00246477
Address
3042 HICKORY ST, DALLAS, TX, 75226
City Council District
7
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-07-06T23:59:00.000
Status
Closed
Created Date
2022-06-11T13:10:59.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2022-06-14T16:31:15.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000002QyhsAAC
Lat Location
(32.77990204781643500,-96.77539059438459000)
25-00290235
Service Request Number: 25-00290235 • Address: FAIRHAVEN LN & MCKIM DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
25-00290235
Address
FAIRHAVEN LN & MCKIM DR, DALLAS, TX, 75227
City Council District
5
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-07-03T23:59:00.000
Status
Closed
Created Date
2025-06-18T09:54:05.000
Update Date
2026-05-15T13:32:50.000
Closed Date
2026-05-15T13:32:23.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000mW52ZAAS
Lat Location
(32.75282069234127000,-96.67016909207256000)
26-00034982
Service Request Number: 26-00034982 • Address: FRANKFORD RD & CAMPBELL RD, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00034982
Address
FRANKFORD RD & CAMPBELL RD, DALLAS, TX, 75252
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Snow/Ice Sanding - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-02-01T00:59:00.000
Status
Closed
Created Date
2026-01-28T10:31:11.000
Update Date
2026-01-28T15:29:59.000
Closed Date
2026-01-28T15:29:58.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001SK3FeAAL
Lat Location
(32.99821921527838000,-96.80553519302700000)
21-00932857
Service Request Number: 21-00932857 • Address: 131 BECKLEYWOOD BLVD, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
21-00932857
Address
131 BECKLEYWOOD BLVD, DALLAS, TX, 75224
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-11-05T23:59:00.000
Status
Closed
Created Date
2021-11-02T11:51:55.000
Update Date
2023-06-08T23:53:58.000
Closed Date
2021-11-04T16:04:06.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000tOhzwAAC
Lat Location
(32.72607519564041000,-96.82386449821230000)
23-00071913
Service Request Number: 23-00071913 • Address: 930 E WACO AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00071913
Address
930 E WACO AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-02-15T13:54:00.000
Update Date
2023-06-07T01:58:17.000
Closed Date
2023-02-15T16:16:26.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005AXXzAAO
Lat Location
(32.73554100518159000,-96.81019063412936000)
26-00086496
Service Request Number: 26-00086496 • Address: MANOR WAY & PEELER ST, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00086496
Address
MANOR WAY & PEELER ST, DALLAS, TX, 75235
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed (Duplicate)
Created Date
2026-03-04T10:50:14.000
Update Date
2026-03-09T08:37:17.000
Closed Date
2026-03-09T08:36:54.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZcMuCAAV
Lat Location
(32.83233023856467000,-96.83416896160638000)
23-00532452
Service Request Number: 23-00532452 • Address: 7841 CUP CIR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
23-00532452
Address
7841 CUP CIR, DALLAS, TX, 75217
City Council District
8
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-12-07T00:59:00.000
Status
Closed
Created Date
2023-11-20T16:33:11.000
Update Date
2023-11-22T12:43:28.000
Closed Date
2023-11-22T12:43:27.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006hea3AAA
Lat Location
(32.69995978182805600,-96.68526052567564000)
26-00185329
Service Request Number: 26-00185329 • Address: 1907 PLEASANT DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00185329
Address
1907 PLEASANT DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-05-02T23:59:00.000
Status
Closed
Created Date
2026-05-01T13:07:39.000
Update Date
2026-05-02T12:03:54.000
Closed Date
2026-05-02T12:02:23.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001mFdXzAAK
Lat Location
(32.74483087018361000,-96.67875372408156000)
24-00492096
Service Request Number: 24-00492096 • Address: 2906 SILVERTON DR, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
24-00492096
Address
2906 SILVERTON DR, DALLAS, TX, 75229
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-10-18T23:59:00.000
Status
Closed
Created Date
2024-10-10T08:02:19.000
Update Date
2024-10-10T08:03:56.000
Closed Date
2024-10-10T08:03:56.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000CwDkMAAV
Lat Location
(32.89942887999617000,-96.88108829292153000)
26-00093779
Service Request Number: 26-00093779 • Address: 819 W WHEATLAND RD, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00093779
Address
819 W WHEATLAND RD, DALLAS, TX, 75232
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T08:11:31.000
Update Date
2026-03-09T11:21:05.000
Closed Date
2026-03-09T11:21:04.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aVkNuAAK
Lat Location
(32.64800708726156000,-96.83452242012376000)
21-00950050
Service Request Number: 21-00950050 • Address: 11534 N CENTRAL EXPY NB, DALLAS, TX, 75243 • City Council District: 11
Service Request Number
21-00950050
Address
11534 N CENTRAL EXPY NB, DALLAS, TX, 75243
City Council District
11
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-11-17T00:59:00.000
Status
Closed
Created Date
2021-11-15T19:44:50.000
Update Date
2023-06-08T23:49:15.000
Closed Date
2021-11-15T19:58:43.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000tQqusAAC
Lat Location
(32.90555824834989000,-96.76869406127038000)
24-00258205
Service Request Number: 24-00258205 • Address: 3811 HAWTHORNE AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
24-00258205
Address
3811 HAWTHORNE AVE, DALLAS, TX, 75219
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-06-07T23:59:00.000
Status
Closed
Created Date
2024-05-31T10:16:01.000
Update Date
2024-06-07T11:49:49.000
Closed Date
2024-06-07T11:49:49.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007yTgHAAU
Lat Location
(32.82257623335503000,-96.81158435577254000)
26-00155616
Service Request Number: 26-00155616 • Address: 3313 MEADOW ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00155616
Address
3313 MEADOW ST, DALLAS, TX, 75215
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-14T14:04:30.000
Update Date
2026-04-14T15:47:21.000
Closed Date
2026-04-14T15:47:21.000
Outcome
No Action Required
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001i0NArAAM
Lat Location
(32.76974812807521400,-96.76216137183106000)
26-00090991
Service Request Number: 26-00090991 • Address: 11727 FLAMINGO LN, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00090991
Address
11727 FLAMINGO LN, DALLAS, TX, 75218
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Sidewalk Replacement Program - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-20T23:59:00.000
Status
Closed
Created Date
2026-03-06T13:08:14.000
Update Date
2026-04-06T13:56:13.000
Closed Date
2026-04-06T13:55:51.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aBc7yAAC
Lat Location
(32.85551630695390000,-96.67856151471115000)
25-00041533
Service Request Number: 25-00041533 • Address: 1200 FRANWOOD DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00041533
Address
1200 FRANWOOD DR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-01-30T12:49:07.000
Update Date
2025-01-30T12:54:27.000
Closed Date
2025-01-30T12:54:27.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000SVIJuAAP
Lat Location
(32.73213848555444400,-96.69002095660000000)
26-00344116
Service Request Number: 26-00344116 • Address: TRACY RD & PERSIMMON RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00344116
Address
TRACY RD & PERSIMMON RD, DALLAS, TX, 75241
City Council District
8
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-06T23:59:00.000
Status
Closed
Created Date
2026-08-04T13:15:22.000
Update Date
2026-08-08T10:01:15.000
Closed Date
2026-08-06T09:59:55.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000027HCaqAAG
Lat Location
(32.67378269823369000,-96.77569277600713000)
23-00418109
Service Request Number: 23-00418109 • Address: 2340 HARDING ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00418109
Address
2340 HARDING ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-07T18:30:04.000
Update Date
2023-09-26T16:02:19.000
Closed Date
2023-09-26T16:02:18.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006Fg14AAC
Lat Location
(32.74882513051631000,-96.75667485466194000)
23-00260208
Service Request Number: 23-00260208 • Address: 1600 ROWAN AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
23-00260208
Address
1600 ROWAN AVE, DALLAS, TX, 75223
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2023-06-13T23:59:00.000
Status
Closed
Created Date
2023-06-09T15:40:41.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2023-06-09T18:39:43.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005jsyIAAQ
Lat Location
(32.78406383081380000,-96.74920263501807000)
23-00407388
Service Request Number: 23-00407388 • Address: 2924 BIRMINGHAM AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00407388
Address
2924 BIRMINGHAM AVE, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-31T14:09:16.000
Update Date
2023-09-03T14:55:07.000
Closed Date
2023-09-03T14:55:06.000
Priority
Priority
Method Received Description
Proactive
Unique Key
5008z000006D75kAAC
Lat Location
(32.76830857617884000,-96.76432307619339000)
23-00555950
Service Request Number: 23-00555950 • Address: 6022 MEADOW CREST DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
23-00555950
Address
6022 MEADOW CREST DR, DALLAS, TX, 75230
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Construction Right of Way/Status - PBW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2023-12-20T00:59:00.000
Status
Closed (Transferred)
Created Date
2023-12-05T17:39:32.000
Update Date
2026-08-07T13:04:04.000
Closed Date
2023-12-08T10:20:08.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006ooNWAAY
Lat Location
(32.90330941769809000,-96.80349535097689000)
26-00086935
Service Request Number: 26-00086935 • Address: 16161 CHALFONT CIR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
26-00086935
Address
16161 CHALFONT CIR, DALLAS, TX, 75248
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Property Damage - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-25T23:59:00.000
Status
Closed
Created Date
2026-03-04T13:00:58.000
Update Date
2026-03-09T08:55:51.000
Closed Date
2026-03-09T08:55:50.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Zg81OAAR
Lat Location
(32.96798596831061400,-96.80557994033124000)
26-00342328
Service Request Number: 26-00342328 • Address: 5853 KEENELAND PKWY, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
26-00342328
Address
5853 KEENELAND PKWY, DALLAS, TX, 75211
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-03T15:43:59.000
Update Date
2026-08-08T12:38:19.000
Closed Date
2026-08-06T12:37:03.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002710qYAAQ
Lat Location
(32.73650378404699000,-96.92204525023843000)
22-00356232
Service Request Number: 22-00356232 • Address: 110 S BISHOP AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00356232
Address
110 S BISHOP AVE, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Commercial Services - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-08-16T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-08-02T11:31:13.000
Update Date
2023-06-08T03:09:23.000
Closed Date
2022-08-19T09:44:38.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003JSLmAAO
Lat Location
(32.74460028657233000,-96.82815271015718000)
24-00614880
Service Request Number: 24-00614880 • Address: 3509 CEDAR LAKE DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
24-00614880
Address
3509 CEDAR LAKE DR, DALLAS, TX, 75227
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-01-07T18:59:00.000
Status
Closed (Transferred)
Created Date
2024-12-29T20:48:10.000
Update Date
2024-12-31T17:00:14.000
Closed Date
2024-12-31T17:00:12.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00000OcnwMAAR
Lat Location
(32.76707900211073400,-96.68831521477819000)
26-00091308
Service Request Number: 26-00091308 • Address: 4 COCHRAN CREEK CT, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
26-00091308
Address
4 COCHRAN CREEK CT, DALLAS, TX, 75220
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-03-06T15:33:05.000
Update Date
2026-03-09T16:29:11.000
Closed Date
2026-03-09T16:28:48.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aDjaFAAS
Lat Location
(32.86351608445735000,-96.83963820247332000)
26-00255284
Service Request Number: 26-00255284 • Address: 1163 E PENTAGON PKWY, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00255284
Address
1163 E PENTAGON PKWY, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-11T16:13:12.000
Update Date
2026-06-28T13:20:17.000
Closed Date
2026-06-28T13:20:17.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001v0oDCAAY
Lat Location
(32.68574286197749000,-96.80758424934230000)
25-00396131
Service Request Number: 25-00396131 • Address: 2110 EBBTIDE LN, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
25-00396131
Address
2110 EBBTIDE LN, DALLAS, TX, 75224
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-08-17T23:59:00.000
Status
Closed
Created Date
2025-08-16T09:53:45.000
Update Date
2025-08-18T10:49:56.000
Closed Date
2025-08-18T10:49:47.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000wWmGDAA0
Lat Location
(32.69892223197296000,-96.85350524968757000)
26-00154888
Service Request Number: 26-00154888 • Address: 9445 TARLETON ST, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00154888
Address
9445 TARLETON ST, DALLAS, TX, 75218
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-04-14T10:19:46.000
Update Date
2026-04-14T11:35:36.000
Closed Date
2026-04-14T11:35:20.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001huXUgAAM
Lat Location
(32.84397837738126000,-96.71193845716853000)
26-00312927
Service Request Number: 26-00312927 • Address: N HAMPTON RD & DENNISON ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00312927
Address
N HAMPTON RD & DENNISON ST, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Sidewalk Utility Obstruction - TPW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-08-25T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-07-14T13:46:30.000
Update Date
2026-07-16T13:13:00.000
Closed Date
2026-07-16T13:12:57.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000233DpCAAU
Lat Location
(32.78217253296887000,-96.85659861301386000)
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