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311 Winter Calls

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests that deal with streets and mobility such as street and pot hole repair are also very common. 311 also receives requests to address environmental issues such as water conservation and air quality complaints.
This dataset represents all Service Request from October 1, 2020 to present.

Services 311 Customer Service Dataset aijr-2vdm 16 fields
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Dataset fields
Showing 50 real records
25-00185203
Service Request Number: 25-00185203 • Address: 5624 SEARS ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
25-00185203
Address
5624 SEARS ST, DALLAS, TX, 75206
City Council District
14
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-05-07T23:59:00.000
Status
Closed
Created Date
2025-04-23T22:50:31.000
Update Date
2026-05-15T13:37:31.000
Closed Date
2026-05-15T13:37:28.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000eRilvAAC
Lat Location
(32.81443208577924000,-96.77112407685846000)
26-00093199
Service Request Number: 26-00093199 • Address: 10741 SUNNYDALE DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00093199
Address
10741 SUNNYDALE DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-08T13:34:54.000
Update Date
2026-03-09T08:57:18.000
Closed Date
2026-03-09T08:57:17.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aRjbhAAC
Lat Location
(32.73900215897075600,-96.64167641407444000)
26-00267777
Service Request Number: 26-00267777 • Address: 3123 PARVIA AVE, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00267777
Address
3123 PARVIA AVE, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-06-23T23:59:00.000
Status
Closed
Created Date
2026-06-18T21:36:14.000
Update Date
2026-06-21T07:12:08.000
Closed Date
2026-06-19T07:11:35.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001waAwmAAE
Lat Location
(32.77978266664016600,-96.83373468182553000)
22-00265942
Service Request Number: 22-00265942 • Address: 2816 MEADOW ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
22-00265942
Address
2816 MEADOW ST, DALLAS, TX, 75215
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-06-30T23:59:00.000
Status
Closed
Created Date
2022-06-23T16:07:17.000
Update Date
2023-06-08T23:15:51.000
Closed Date
2022-06-30T08:58:40.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002g1qhAAA
Lat Location
(32.77368442289573400,-96.76649744872631000)
23-00201920
Service Request Number: 23-00201920 • Address: 2747 MARJORIE AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00201920
Address
2747 MARJORIE AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-05-12T23:59:00.000
Status
Closed
Created Date
2023-05-05T15:51:06.000
Update Date
2024-02-21T00:01:18.000
Closed Date
2023-05-10T16:24:09.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005ZPRpAAO
Lat Location
(32.69737678626304000,-96.77912944947951000)
25-00105474
Service Request Number: 25-00105474 • Address: 1457 SAN RAFAEL DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
25-00105474
Address
1457 SAN RAFAEL DR, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-03-17T18:59:00.000
Status
Closed
Created Date
2025-03-10T16:43:13.000
Update Date
2025-03-14T15:07:04.000
Closed Date
2025-03-14T15:07:04.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Y3fMSAAZ
Lat Location
(32.81004943578423000,-96.72145271822933000)
21-00906626
Service Request Number: 21-00906626 • Address: 4922 TERRY ST, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
21-00906626
Address
4922 TERRY ST, DALLAS, TX, 75223
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-10-18T23:59:00.000
Status
Closed
Created Date
2021-10-14T16:35:44.000
Update Date
2023-06-09T00:13:14.000
Closed Date
2021-10-14T16:49:25.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000sU2w6AAC
Lat Location
(32.79271830548971400,-96.76018827050203000)
26-00206195
Service Request Number: 26-00206195 • Address: 7649 GREENSPAN AVE, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00206195
Address
7649 GREENSPAN AVE, DALLAS, TX, 75232
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-05-15T23:59:00.000
Status
Closed
Created Date
2026-05-13T20:02:40.000
Update Date
2026-05-15T12:50:51.000
Closed Date
2026-05-15T12:50:40.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001or2UKAAY
Lat Location
(32.65613700614270000,-96.83104874879618000)
23-00400986
Service Request Number: 23-00400986 • Address: 610 PARKWOOD DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
23-00400986
Address
610 PARKWOOD DR, DALLAS, TX, 75224
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-09-05T23:59:00.000
Status
Closed
Created Date
2023-08-28T15:23:15.000
Update Date
2023-09-05T17:40:14.000
Closed Date
2023-09-05T17:40:13.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006BiffAAC
Lat Location
(32.69155482523233000,-96.83391248914730000)
25-00004112
Service Request Number: 25-00004112 • Address: 1939 PEAVY RD, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
25-00004112
Address
1939 PEAVY RD, DALLAS, TX, 75228
City Council District
2
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-01-07T00:59:00.000
Status
Closed
Created Date
2025-01-03T21:56:25.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2025-01-04T10:11:40.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000P1IKiAAN
Lat Location
(32.82894225570805000,-96.68574747382655000)
22-00168469
Service Request Number: 22-00168469 • Address: 7660 TEXRIDGE DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
22-00168469
Address
7660 TEXRIDGE DR, DALLAS, TX, 75232
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-04-28T11:59:15.000
Update Date
2023-06-08T23:02:30.000
Closed Date
2022-06-02T10:16:16.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000001zcqiAAA
Lat Location
(32.65511665674876000,-96.82410334521636000)
24-00316895
Service Request Number: 24-00316895 • Address: 200 W 9TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
24-00316895
Address
200 W 9TH ST, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-30T17:03:15.000
Update Date
2024-07-10T10:33:55.000
Closed Date
2024-07-10T10:33:55.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000008B9L7AAK
Lat Location
(32.74623320209148000,-96.82471485759919000)
26-00081358
Service Request Number: 26-00081358 • Address: 3439 TANGLE TER, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
26-00081358
Address
3439 TANGLE TER, DALLAS, TX, 75233
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-01T00:49:15.000
Update Date
2026-03-09T09:08:55.000
Closed Date
2026-03-09T09:08:54.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YwZcQAAV
Lat Location
(32.71099185741845000,-96.87771635207392000)
24-00335026
Service Request Number: 24-00335026 • Address: 4927 DUPONT DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00335026
Address
4927 DUPONT DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-10T16:11:00.000
Update Date
2024-07-19T12:14:17.000
Closed Date
2024-07-19T12:14:16.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000008Ey1iAAC
Lat Location
(32.69033667356078000,-96.78751334482880000)
25-00345615
Service Request Number: 25-00345615 • Address: 5135 S BUCKNER BLVD, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
25-00345615
Address
5135 S BUCKNER BLVD, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-07-18T08:08:34.000
Update Date
2025-07-23T17:06:19.000
Closed Date
2025-07-23T16:20:07.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000riY14AAE
Lat Location
(32.78703900398621600,-96.68520884799942000)
23-00303249
Service Request Number: 23-00303249 • Address: 18300 ROEHAMPTON DR, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
23-00303249
Address
18300 ROEHAMPTON DR, DALLAS, TX, 75252
City Council District
12
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-07-18T23:59:00.000
Status
Closed
Created Date
2023-07-03T13:41:17.000
Update Date
2023-07-03T17:00:35.000
Closed Date
2023-07-03T17:00:33.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000005rOFTAA2
Lat Location
(32.99963130231920000,-96.80136239634093000)
23-00561394
Service Request Number: 23-00561394 • Address: 3202 SPRING AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00561394
Address
3202 SPRING AVE, DALLAS, TX, 75215
City Council District
7
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-01-20T00:59:00.000
Status
Closed (Transferred)
Created Date
2023-12-12T09:35:01.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2023-12-12T16:29:32.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006qOFFAA2
Lat Location
(32.76389416096924400,-96.75386856939508000)
23-00404046
Service Request Number: 23-00404046 • Address: FRANKFORD RD & HIGHLAND SPRINGS WAY, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
23-00404046
Address
FRANKFORD RD & HIGHLAND SPRINGS WAY, DALLAS, TX, 75252
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-09-06T23:59:00.000
Status
Closed
Created Date
2023-08-30T07:08:54.000
Update Date
2026-08-07T14:27:03.000
Closed Date
2023-09-06T07:24:05.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006COZrAAO
Lat Location
(32.99749147007163000,-96.76268114755646000)
26-00319091
Service Request Number: 26-00319091 • Address: 2712 S ZANG BLVD, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00319091
Address
2712 S ZANG BLVD, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-08-31T23:59:00.000
Status
Closed
Created Date
2026-07-20T15:51:24.000
Update Date
2026-07-21T15:45:21.000
Closed Date
2026-07-21T15:45:21.000
Priority
Standard
Method Received Description
Internal
Unique Key
500cs000023pzBZAAY
Lat Location
(32.71439109107005000,-96.83005425427395000)
26-00139625
Service Request Number: 26-00139625 • Address: 3113 ROSS AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00139625
Address
3113 ROSS AVE, DALLAS, TX, 75204
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-04T23:01:20.000
Update Date
2026-04-04T23:08:28.000
Closed Date
2026-04-04T23:08:27.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001g3q9RAAQ
Lat Location
(32.79363380659029000,-96.79146472846143000)
26-00185300
Service Request Number: 26-00185300 • Address: 3680 DILIDO RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00185300
Address
3680 DILIDO RD, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-01T12:54:27.000
Update Date
2026-06-11T14:17:03.000
Closed Date
2026-06-11T14:17:02.000
Priority
Standard
Method Received Description
Web
Unique Key
500cs00001mFJUQAA4
Lat Location
(32.80072256762833000,-96.68805696601143000)
21-00792935
Service Request Number: 21-00792935 • Address: 1801 INWOOD RD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
21-00792935
Address
1801 INWOOD RD, DALLAS, TX, 75235
City Council District
2
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-09-10T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-08-26T13:56:26.000
Update Date
2023-06-09T00:19:16.000
Closed Date
2021-08-27T09:41:11.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500t000000qV5KZAA0
Lat Location
(32.81369455120051000,-96.84786047366127000)
26-00049307
Service Request Number: 26-00049307 • Address: 5124 W LAWTHER DR, DALLAS, TX, 75238 • City Council District: 9
Service Request Number
26-00049307
Address
5124 W LAWTHER DR, DALLAS, TX, 75238
City Council District
9
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-03-03T00:59:00.000
Status
Closed
Created Date
2026-02-08T09:37:01.000
Update Date
2026-03-09T07:45:48.000
Closed Date
2026-03-09T07:45:32.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001UgJPRAA3
Lat Location
(32.85876472533099000,-96.73092973220692000)
25-00105535
Service Request Number: 25-00105535 • Address: ROYAL LN & N STEMMONS ACRD NB, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
25-00105535
Address
ROYAL LN & N STEMMONS ACRD NB, DALLAS, TX, 75229
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-04-08T23:59:00.000
Status
Closed
Created Date
2025-03-10T17:09:24.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2025-03-17T07:43:51.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Y3mZKAAZ
Lat Location
(32.89596988996318000,-96.89754159240303000)
23-00236637
Service Request Number: 23-00236637 • Address: 17701 BENT OAK LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
23-00236637
Address
17701 BENT OAK LN, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-27T19:31:59.000
Update Date
2023-06-07T01:03:42.000
Closed Date
2023-06-05T11:48:39.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005g80lAAA
Lat Location
(32.98987844121385000,-96.83643032276086000)
22-00553082
Service Request Number: 22-00553082 • Address: 2832 SHORECREST DR, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
22-00553082
Address
2832 SHORECREST DR, DALLAS, TX, 75235
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-12-25T00:59:00.000
Status
Closed
Created Date
2022-12-21T18:21:55.000
Update Date
2023-06-08T02:11:06.000
Closed Date
2022-12-21T23:28:21.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004XTraAAG
Lat Location
(32.84826060169303000,-96.86620197461580000)
24-00548664
Service Request Number: 24-00548664 • Address: 5595 ROYAL LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
24-00548664
Address
5595 ROYAL LN, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-11-13T16:18:17.000
Update Date
2024-11-19T17:38:16.000
Closed Date
2024-11-19T16:52:39.000
Priority
Standard
Method Received Description
311-App
Unique Key
500cs00000IlrswAAB
Lat Location
(32.89505993891990000,-96.81256874916943000)
21-00671111
Service Request Number: 21-00671111 • Address: 13429 MILL GROVE LN, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
21-00671111
Address
13429 MILL GROVE LN, DALLAS, TX, 75240
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-07-23T23:59:00.000
Status
Closed
Created Date
2021-07-20T23:03:32.000
Update Date
2023-06-09T00:45:28.000
Closed Date
2021-07-22T10:40:45.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000oNM1dAAG
Lat Location
(32.93138883061196500,-96.77821020536254000)
26-00086957
Service Request Number: 26-00086957 • Address: 9378 W JEFFERSON BLVD, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
26-00086957
Address
9378 W JEFFERSON BLVD, DALLAS, TX, 75211
City Council District
3
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T13:11:00.000
Update Date
2026-03-09T16:39:03.000
Closed Date
2026-03-09T16:38:39.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Zg4PAAAZ
Lat Location
(32.74505610051801000,-96.98576713600472000)
26-00094460
Service Request Number: 26-00094460 • Address: 827 SALMON DR, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00094460
Address
827 SALMON DR, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T12:16:54.000
Update Date
2026-03-09T15:19:02.000
Closed Date
2026-03-09T15:18:53.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001aaPNfAAM
Lat Location
(32.75721162780681000,-96.83604145135648000)
21-00641172
Service Request Number: 21-00641172 • Address: BLUFFCREEK DR & MOSSGLEN DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00641172
Address
BLUFFCREEK DR & MOSSGLEN DR, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - PBW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2021-07-26T23:59:00.000
Status
Closed
Created Date
2021-07-12T10:15:56.000
Update Date
2024-10-01T00:08:46.000
Closed Date
2021-07-15T14:45:08.000
Outcome
No Action Required
Priority
Standard
Method Received Description
311-App
Unique Key
500t000000o1zelAAA
Lat Location
(32.75367866438169000,-96.65539874770958000)
26-00436872
Service Request Number: 26-00436872 • Address: 6006 DEL ROY DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00436872
Address
6006 DEL ROY DR, DALLAS, TX, 75230
City Council District
11
Department
Planning & Development Department
Service Request Type
Building Permits Violation - PDD
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-10-19T23:59:00.000
Status
New
Created Date
2026-10-02T13:40:44.000
Update Date
2026-10-02T15:16:09.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002LvATlAAN
Lat Location
(32.90535186750778000,-96.80390880480394000)
22-00246373
Service Request Number: 22-00246373 • Address: 4821 GASTON AVE, DALLAS, TX, 75246 • City Council District: 2
Service Request Number
22-00246373
Address
4821 GASTON AVE, DALLAS, TX, 75246
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-06-14T11:38:07.000
Status
Closed
Created Date
2022-06-11T11:38:02.000
Update Date
2023-06-08T23:18:15.000
Closed Date
2022-06-11T17:05:17.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000002QxJOAA0
Lat Location
(32.79924533856282000,-96.77066607641791000)
26-00015958
Service Request Number: 26-00015958 • Address: 4644 TIMBERGLEN RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00015958
Address
4644 TIMBERGLEN RD, DALLAS, TX, 75287
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-01-15T00:59:00.000
Status
Closed
Created Date
2026-01-12T15:08:17.000
Update Date
2026-01-12T23:39:57.000
Closed Date
2026-01-12T23:39:39.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Ozj6jAAB
Lat Location
(33.00341715012652000,-96.82798092836092000)
24-00523144
Service Request Number: 24-00523144 • Address: 6628 E MOCKINGBIRD LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
24-00523144
Address
6628 E MOCKINGBIRD LN, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
New Street/Sidewalk/Alley - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-11-05T18:59:00.000
Status
Closed
Created Date
2024-10-28T22:05:37.000
Update Date
2024-10-29T13:27:17.000
Closed Date
2024-10-29T13:27:17.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000GFBmjAAH
Lat Location
(32.83756554855115000,-96.74692327756600000)
24-00112174
Service Request Number: 24-00112174 • Address: 6978 TOLAND ST, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
24-00112174
Address
6978 TOLAND ST, DALLAS, TX, 75227
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-03-14T18:59:00.000
Status
Closed
Created Date
2024-03-11T16:34:31.000
Update Date
2024-03-11T17:02:03.000
Closed Date
2024-03-11T17:02:03.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000007Rv30AAC
Lat Location
(32.77436732351324600,-96.70047801901362000)
21-00266981
Service Request Number: 21-00266981 • Address: 1326 HARDNED LN, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
21-00266981
Address
1326 HARDNED LN, DALLAS, TX, 75217
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Same Day Missed Collection - SAN
Overall Service Request Due Date
2021-03-26T23:59:00.000
Status
Closed
Created Date
2021-03-25T12:37:50.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-03-25T12:37:50.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000jCh6tAAC
Lat Location
(32.68879525757106600,-96.65394208915468000)
22-00055102
Service Request Number: 22-00055102 • Address: 2225 LAWRENCE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
22-00055102
Address
2225 LAWRENCE ST, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-02-16T00:59:00.000
Status
Closed
Created Date
2022-02-12T10:41:53.000
Update Date
2023-06-08T23:33:26.000
Closed Date
2022-02-12T10:58:27.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001NVntAAG
Lat Location
(32.74916800723924000,-96.76010514357438000)
21-00370832
Service Request Number: 21-00370832 • Address: 5203 PARRY AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
21-00370832
Address
5203 PARRY AVE, DALLAS, TX, 75223
City Council District
2
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-04-27T23:59:00.000
Status
Closed
Created Date
2021-04-26T19:26:04.000
Update Date
2023-06-09T01:34:34.000
Closed Date
2021-04-27T10:44:44.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000l8r6tAAA
Lat Location
(32.79211549032475000,-96.75459843662254000)
26-00095251
Service Request Number: 26-00095251 • Address: 13702 VIDA LN, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00095251
Address
13702 VIDA LN, DALLAS, TX, 75253
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T17:08:44.000
Update Date
2026-03-09T18:41:33.000
Closed Date
2026-03-09T18:41:33.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Proactive
Unique Key
500cs00001agH7GAAU
Lat Location
(32.67835892041735000,-96.59759661585808000)
24-00450948
Service Request Number: 24-00450948 • Address: 1704 ALHAMBRA ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00450948
Address
1704 ALHAMBRA ST, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-09-18T23:59:00.000
Status
Closed
Created Date
2024-09-17T10:15:37.000
Update Date
2024-09-18T22:15:31.000
Closed Date
2024-09-18T22:15:30.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000960mXAAQ
Lat Location
(32.74159034686642400,-96.69532828934588000)
22-00541187
Service Request Number: 22-00541187 • Address: 6170 VANDERBILT AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
22-00541187
Address
6170 VANDERBILT AVE, DALLAS, TX, 75214
City Council District
14
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-12-30T00:59:00.000
Status
Closed (Transferred)
Created Date
2022-12-14T18:50:02.000
Update Date
2023-06-08T02:01:17.000
Closed Date
2022-12-14T19:12:40.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
5008z000004SbpQAAS
Lat Location
(32.82428880477055000,-96.75894285865365000)
26-00099441
Service Request Number: 26-00099441 • Address: 5244 BEEMAN AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
26-00099441
Address
5244 BEEMAN AVE, DALLAS, TX, 75223
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
In Progress
Created Date
2026-03-11T16:29:24.000
Update Date
2026-03-11T16:47:40.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001bCNSsAAO
Lat Location
(32.78840485931434000,-96.74422993630992000)
23-00323610
Service Request Number: 23-00323610 • Address: 257 S RIVERFRONT BLVD, DALLAS, TX, 75207 • City Council District: 6
Service Request Number
23-00323610
Address
257 S RIVERFRONT BLVD, DALLAS, TX, 75207
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street/Road Blockage - TRN
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-07-15T16:43:28.000
Status
Closed
Created Date
2023-07-14T16:43:29.000
Update Date
2023-07-18T10:12:18.000
Closed Date
2023-07-18T10:12:17.000
Outcome
No street or road blockage found at location
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005vRkiAAE
Lat Location
(32.77511734184963600,-96.81362234368000000)
23-00161783
Service Request Number: 23-00161783 • Address: 17102 YELLOW BELLS DR, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
23-00161783
Address
17102 YELLOW BELLS DR, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-04-13T23:59:00.000
Status
Closed
Created Date
2023-04-10T20:18:20.000
Update Date
2023-06-07T01:33:03.000
Closed Date
2023-04-11T13:07:38.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005QzbdAAC
Lat Location
(32.98334217978971600,-96.75925663992513000)
26-00155446
Service Request Number: 26-00155446 • Address: 2509 WARREN AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00155446
Address
2509 WARREN AVE, DALLAS, TX, 75215
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-04-14T12:50:10.000
Update Date
2026-04-14T21:51:43.000
Closed Date
2026-04-14T21:51:40.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hy4KSAAY
Lat Location
(32.76363626335707000,-96.76870175400272000)
26-00088391
Service Request Number: 26-00088391 • Address: 3702 UTAH AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00088391
Address
3702 UTAH AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-05T09:49:15.000
Update Date
2026-03-09T06:39:05.000
Closed Date
2026-03-09T06:39:05.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZsDA6AAN
Lat Location
(32.69847818820999000,-96.80940844871520000)
25-00263458
Service Request Number: 25-00263458 • Address: 1930 BAYSIDE ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00263458
Address
1930 BAYSIDE ST, DALLAS, TX, 75212
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-06-11T23:59:00.000
Status
Closed
Created Date
2025-06-04T13:09:08.000
Update Date
2025-06-12T08:51:30.000
Closed Date
2025-06-12T08:51:30.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000kTwpRAAS
Lat Location
(32.78855121998985000,-96.85161104554650000)
25-00052330
Service Request Number: 25-00052330 • Address: 8523 VAN PELT DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
25-00052330
Address
8523 VAN PELT DR, DALLAS, TX, 75228
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-02-08T18:59:00.000
Status
Closed
Created Date
2025-02-05T18:58:59.000
Update Date
2025-02-06T03:31:31.000
Closed Date
2025-02-06T03:31:31.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000TRiU5AAL
Lat Location
(32.80328454827013000,-96.69369006460943000)
26-00432530
Service Request Number: 26-00432530 • Address: 3062 DOUGLAS AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00432530
Address
3062 DOUGLAS AVE, DALLAS, TX, 75219
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-10-02T23:59:00.000
Status
Closed
Created Date
2026-09-30T07:36:16.000
Update Date
2026-10-02T10:44:03.000
Closed Date
2026-10-02T10:43:40.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00002LAeqHAAT
Lat Location
(32.81223138392271000,-96.81343460855630000)
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