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311 Winter Calls

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests that deal with streets and mobility such as street and pot hole repair are also very common. 311 also receives requests to address environmental issues such as water conservation and air quality complaints.
This dataset represents all Service Request from October 1, 2020 to present.

Services 311 Customer Service Dataset aijr-2vdm 16 fields
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Showing 50 real records
22-00046981
Service Request Number: 22-00046981 • Address: 3810 TIMBERGLEN RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
22-00046981
Address
3810 TIMBERGLEN RD, DALLAS, TX, 75287
City Council District
12
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-02-09T00:59:00.000
Status
Closed
Created Date
2022-02-07T15:25:51.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-02-07T17:58:52.000
Outcome
Work Not Completed
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000001LSgWAAW
Lat Location
(33.00485812903540500,-96.84824656483126000)
22-00516469
Service Request Number: 22-00516469 • Address: 3030 N HAMPTON RD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00516469
Address
3030 N HAMPTON RD, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-11-30T12:18:30.000
Update Date
2023-06-08T01:24:03.000
Closed Date
2022-12-01T10:55:03.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004I3EtAAK
Lat Location
(32.77956158609635000,-96.85629827839726000)
23-00442711
Service Request Number: 23-00442711 • Address: 7370 PALDAO DR, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
23-00442711
Address
7370 PALDAO DR, DALLAS, TX, 75240
City Council District
11
Department
Planning & Development Department
Service Request Type
Building Permits Violation - DEV
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-10-06T23:59:00.000
Status
Closed
Created Date
2023-09-23T13:19:42.000
Update Date
2023-09-25T15:27:23.000
Closed Date
2023-09-25T15:27:22.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006Laj0AAC
Lat Location
(32.93860873404215500,-96.77641708018446000)
26-00266299
Service Request Number: 26-00266299 • Address: HOSKINS ST & HUBERT ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00266299
Address
HOSKINS ST & HUBERT ST, DALLAS, TX, 75206
City Council District
14
Department
Dallas Water Utilities
Service Request Type
Water Main Leak/Break - DWU
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-07-06T23:59:00.000
Status
Closed
Created Date
2026-06-18T09:38:24.000
Update Date
2026-06-18T16:04:55.000
Closed Date
2026-06-18T12:04:06.000
Outcome
No Work Needed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001wP825AAC
Lat Location
(32.81329112598077000,-96.76693154524166000)
25-00288878
Service Request Number: 25-00288878 • Address: 3936 TRAVIS ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
25-00288878
Address
3936 TRAVIS ST, DALLAS, TX, 75204
City Council District
14
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-08-28T23:59:00.000
Status
Closed
Created Date
2025-06-17T14:33:32.000
Update Date
2025-06-17T14:36:48.000
Closed Date
2025-06-17T14:36:48.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000mPEvOAAW
Lat Location
(32.81231602562344000,-96.79608941671750000)
22-00246432
Service Request Number: 22-00246432 • Address: 2442 STOVALL DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00246432
Address
2442 STOVALL DR, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-06-15T23:59:00.000
Status
Closed
Created Date
2022-06-11T12:25:46.000
Update Date
2023-06-08T23:18:17.000
Closed Date
2022-06-15T17:05:26.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002Qy33AAC
Lat Location
(32.71043927233523000,-96.79086888076590000)
23-00033185
Service Request Number: 23-00033185 • Address: 1230 RIVER BEND DR, DALLAS, TX, 75247 • City Council District: 2
Service Request Number
23-00033185
Address
1230 RIVER BEND DR, DALLAS, TX, 75247
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2023-01-25T00:59:00.000
Status
Closed
Created Date
2023-01-20T09:28:13.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2023-01-22T09:11:05.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000004rtymAAA
Lat Location
(32.81749049300941600,-96.86308267364615000)
26-00094851
Service Request Number: 26-00094851 • Address: 9951 LA PRADA DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00094851
Address
9951 LA PRADA DR, DALLAS, TX, 75228
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-09T14:35:27.000
Update Date
2026-03-09T14:42:47.000
Closed Date
2026-03-09T14:42:47.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001acjoWAAQ
Lat Location
(32.82531506734502400,-96.66287999845024000)
26-00338972
Service Request Number: 26-00338972 • Address: 6612 HOWARD AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00338972
Address
6612 HOWARD AVE, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed (Duplicate)
Created Date
2026-07-31T18:21:55.000
Update Date
2026-08-08T14:49:15.000
Closed Date
2026-08-06T14:02:41.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000026VtqEAAS
Lat Location
(32.77470429805769000,-96.70558454400688000)
26-00267476
Service Request Number: 26-00267476 • Address: 11098 ROYAL HAVEN LN, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
26-00267476
Address
11098 ROYAL HAVEN LN, DALLAS, TX, 75229
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Objects Dropped in Inlet - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-06-19T23:59:00.000
Status
Closed
Created Date
2026-06-18T17:07:55.000
Update Date
2026-06-19T03:03:44.000
Closed Date
2026-06-19T03:03:44.000
Outcome
No Action Required
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001wXYnOAAW
Lat Location
(32.89963610719460000,-96.87226399275735000)
24-00087295
Service Request Number: 24-00087295 • Address: 1644 W 12TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
24-00087295
Address
1644 W 12TH ST, DALLAS, TX, 75208
City Council District
1
Department
Police Department
Service Request Type
Traffic Violations (Chronic) - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-03-14T18:59:00.000
Status
Closed
Created Date
2024-02-24T11:51:00.000
Update Date
2024-03-14T15:42:57.000
Closed Date
2024-03-14T15:42:57.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000007KPD9AAO
Lat Location
(32.74115916226640600,-96.84752831024143000)
24-00275544
Service Request Number: 24-00275544 • Address: 2503 WILHURT AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00275544
Address
2503 WILHURT AVE, DALLAS, TX, 75216
City Council District
4
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-06-24T23:59:00.000
Status
Closed
Created Date
2024-06-07T16:54:27.000
Update Date
2024-06-10T11:07:13.000
Closed Date
2024-06-10T11:07:12.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000081tG4AAI
Lat Location
(32.70359438489635600,-96.78451038734272000)
22-00210080
Service Request Number: 22-00210080 • Address: 4615 JUNIUS ST, DALLAS, TX, 75246 • City Council District: 2
Service Request Number
22-00210080
Address
4615 JUNIUS ST, DALLAS, TX, 75246
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2022-05-23T23:59:00.000
Status
Closed
Created Date
2022-05-21T13:05:06.000
Update Date
2023-06-08T23:23:19.000
Closed Date
2022-05-21T13:05:06.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002ELFcAAO
Lat Location
(32.79674043546163000,-96.77161073001415000)
21-00150763
Service Request Number: 21-00150763 • Address: MELROSE AVE & MCMILLAN AVE, DALLAS, TX, 75206 • City Council District: 2
Service Request Number
21-00150763
Address
MELROSE AVE & MCMILLAN AVE, DALLAS, TX, 75206
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-02-23T00:59:00.000
Status
Closed
Created Date
2021-02-19T00:30:20.000
Update Date
2023-06-09T02:13:37.000
Closed Date
2021-02-19T19:00:28.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000hBeMAAA0
Lat Location
(32.81531895323292500,-96.77475005629184000)
21-00933332
Service Request Number: 21-00933332 • Address: 437 SINGLETON BLVD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00933332
Address
437 SINGLETON BLVD, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-11-03T23:59:00.000
Status
Closed
Created Date
2021-11-02T15:28:44.000
Update Date
2023-06-08T23:54:03.000
Closed Date
2021-11-03T08:44:18.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000tOktdAAC
Lat Location
(32.77873204507590500,-96.83142874017875000)
23-00303218
Service Request Number: 23-00303218 • Address: 7334 CLOVERGLEN DR, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
23-00303218
Address
7334 CLOVERGLEN DR, DALLAS, TX, 75249
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-07-08T23:59:00.000
Status
Closed
Created Date
2023-07-03T13:22:07.000
Update Date
2023-07-08T14:30:49.000
Closed Date
2023-07-08T14:30:49.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
311-App
Unique Key
5008z000005rO6wAAE
Lat Location
(32.62971939149791500,-96.94992406301549000)
26-00117928
Service Request Number: 26-00117928 • Address: 2709 WARREN AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00117928
Address
2709 WARREN AVE, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-23T14:39:19.000
Update Date
2026-04-14T12:08:41.000
Closed Date
2026-04-14T12:08:40.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001dUKdTAAW
Lat Location
(32.76558646509682400,-96.76638558849521000)
22-00168848
Service Request Number: 22-00168848 • Address: PULASKI ST & IRVING BLVD, DALLAS, TX, 75247 • City Council District: 6
Service Request Number
22-00168848
Address
PULASKI ST & IRVING BLVD, DALLAS, TX, 75247
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-05-02T23:59:00.000
Status
Closed
Created Date
2022-04-28T14:18:22.000
Update Date
2023-06-08T23:02:36.000
Closed Date
2022-04-29T16:19:59.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000001zlejAAA
Lat Location
(32.80811108965215000,-96.87794002085839000)
26-00095484
Service Request Number: 26-00095484 • Address: 7502 ROSEMONT RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00095484
Address
7502 ROSEMONT RD, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T20:37:46.000
Update Date
2026-03-09T20:48:02.000
Closed Date
2026-03-09T20:48:02.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001ajBgSAAU
Lat Location
(32.72514225240937000,-96.69382419100263000)
24-00493880
Service Request Number: 24-00493880 • Address: 1500 MARILLA ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
24-00493880
Address
1500 MARILLA ST, DALLAS, TX, 75201
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Illegal Vending - DAS
Ert Estimated Response Time
72 Hours
Overall Service Request Due Date
2024-10-15T23:59:00.000
Status
Closed
Created Date
2024-10-10T19:53:49.000
Update Date
2026-03-09T15:48:13.000
Closed Date
2024-10-10T20:21:17.000
Outcome
Final Results
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000D8UaxAAF
Lat Location
(32.77625816445175400,-96.79813052805436000)
26-00346688
Service Request Number: 26-00346688 • Address: 9986 LANSHIRE DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00346688
Address
9986 LANSHIRE DR, DALLAS, TX, 75238
City Council District
10
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-07T23:59:00.000
Status
Closed
Created Date
2026-08-05T16:32:19.000
Update Date
2026-08-08T13:58:17.000
Closed Date
2026-08-06T13:56:59.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000027ed41AAA
Lat Location
(32.86880810979806000,-96.71372073468402000)
25-00431667
Service Request Number: 25-00431667 • Address: 2900 IRVING BLVD, DALLAS, TX, 75247 • City Council District: 6
Service Request Number
25-00431667
Address
2900 IRVING BLVD, DALLAS, TX, 75247
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-09-09T23:59:00.000
Status
Closed
Created Date
2025-09-06T10:31:37.000
Update Date
2025-09-06T14:31:58.000
Closed Date
2025-09-06T14:31:49.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000zsMrdAAE
Lat Location
(32.80898047567217000,-96.85097934686797000)
26-00058630
Service Request Number: 26-00058630 • Address: 2619 S VERNON AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00058630
Address
2619 S VERNON AVE, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-04-27T23:59:00.000
Status
Closed
Created Date
2026-02-13T15:55:34.000
Update Date
2026-03-25T07:42:16.000
Closed Date
2026-03-25T07:42:15.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001VvkzqAAB
Lat Location
(32.71962927744008500,-96.83756618579648000)
23-00375310
Service Request Number: 23-00375310 • Address: 5204 COLUMBIA AVE, DALLAS, TX, 75214 • City Council District: 2
Service Request Number
23-00375310
Address
5204 COLUMBIA AVE, DALLAS, TX, 75214
City Council District
2
Department
Water Utilities
Service Request Type
Sewer Problems - DWU
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-08-25T23:59:00.000
Status
Closed
Created Date
2023-08-13T16:39:32.000
Update Date
2023-08-15T09:56:32.000
Closed Date
2023-08-15T09:56:32.000
Priority
Standard
Method Received Description
API
Unique Key
5008z0000066BgYAAU
Lat Location
(32.79762752493522000,-96.76029946727508000)
25-00410758
Service Request Number: 25-00410758 • Address: 7737 EL PADRE LN, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
25-00410758
Address
7737 EL PADRE LN, DALLAS, TX, 75248
City Council District
11
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-09-09T23:59:00.000
Status
Closed
Created Date
2025-08-25T11:04:22.000
Update Date
2026-05-15T13:24:24.000
Closed Date
2026-05-15T13:24:20.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000xoq1UAAQ
Lat Location
(32.96062947019291000,-96.77448919419969000)
24-00043890
Service Request Number: 24-00043890 • Address: 2460 W ILLINOIS AVE, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
24-00043890
Address
2460 W ILLINOIS AVE, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-03-12T16:44:28.000
Status
Closed
Created Date
2024-01-29T16:44:29.000
Update Date
2024-04-10T14:55:16.000
Closed Date
2024-04-10T14:55:16.000
Priority
Standard
Method Received Description
Internal
Unique Key
5008z0000079TYBAA2
Lat Location
(32.72010917859430000,-96.85878986663400000)
23-00547529
Service Request Number: 23-00547529 • Address: 13702 FLAGSTONE LN, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
23-00547529
Address
13702 FLAGSTONE LN, DALLAS, TX, 75240
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-12-02T14:10:32.000
Update Date
2023-12-04T10:48:36.000
Closed Date
2023-12-04T10:48:35.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000006mKURAA2
Lat Location
(32.93175389536365600,-96.76672665798874000)
26-00152774
Service Request Number: 26-00152774 • Address: 6402 HOWARD AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00152774
Address
6402 HOWARD AVE, DALLAS, TX, 75227
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-20T23:59:00.000
Status
Closed
Created Date
2026-04-13T10:40:47.000
Update Date
2026-04-14T17:02:33.000
Closed Date
2026-04-14T17:02:33.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hdP0UAAU
Lat Location
(32.77527714993737000,-96.70818764888901000)
22-00193944
Service Request Number: 22-00193944 • Address: 7150 PINEBERRY RD, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
22-00193944
Address
7150 PINEBERRY RD, DALLAS, TX, 75249
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-05-19T23:59:00.000
Status
Closed
Created Date
2022-05-12T13:16:35.000
Update Date
2023-06-08T23:07:25.000
Closed Date
2022-05-26T08:49:33.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000028iS3AAI
Lat Location
(32.63621939902988000,-96.94598015181023000)
22-00379958
Service Request Number: 22-00379958 • Address: 6328 ROYAL CEDAR DR, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
22-00379958
Address
6328 ROYAL CEDAR DR, DALLAS, TX, 75236
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-09-01T14:24:23.000
Update Date
2023-06-08T03:04:02.000
Closed Date
2022-09-07T12:25:25.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000003Ry6BAAS
Lat Location
(32.66285331893706000,-96.93208841675722000)
23-00442685
Service Request Number: 23-00442685 • Address: 1411 ENGLE AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
23-00442685
Address
1411 ENGLE AVE, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-23T12:57:37.000
Update Date
2023-09-25T09:24:43.000
Closed Date
2023-09-25T09:24:41.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006LaqnAAC
Lat Location
(32.71964991519297400,-96.84465825081990000)
22-00496555
Service Request Number: 22-00496555 • Address: 2800 LUCAS DR, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
22-00496555
Address
2800 LUCAS DR, DALLAS, TX, 75219
City Council District
2
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-12-23T00:59:00.000
Status
Closed
Created Date
2022-11-14T23:47:58.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2022-11-15T15:02:26.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000048sG3AAI
Lat Location
(32.81361673825345000,-96.82013932903001000)
26-00086496
Service Request Number: 26-00086496 • Address: MANOR WAY & PEELER ST, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00086496
Address
MANOR WAY & PEELER ST, DALLAS, TX, 75235
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed (Duplicate)
Created Date
2026-03-04T10:50:14.000
Update Date
2026-03-09T08:37:17.000
Closed Date
2026-03-09T08:36:54.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZcMuCAAV
Lat Location
(32.83233023856467000,-96.83416896160638000)
23-00086237
Service Request Number: 23-00086237 • Address: 351 SPRINGFIELD AVE, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
23-00086237
Address
351 SPRINGFIELD AVE, DALLAS, TX, 75232
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-03-02T00:59:00.000
Status
Closed
Created Date
2023-02-24T12:59:23.000
Update Date
2023-06-07T01:48:39.000
Closed Date
2023-02-27T14:45:43.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005DFXnAAO
Lat Location
(32.63682803643531000,-96.82727273525468000)
25-00422742
Service Request Number: 25-00422742 • Address: 636 NORTH BOULEVARD TER, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00422742
Address
636 NORTH BOULEVARD TER, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-09-04T18:59:00.000
Status
Closed
Created Date
2025-09-01T23:14:46.000
Update Date
2025-09-02T14:26:55.000
Closed Date
2025-09-02T14:26:55.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000yxGqzAAE
Lat Location
(32.75004371478744500,-96.85794768260202000)
24-00492096
Service Request Number: 24-00492096 • Address: 2906 SILVERTON DR, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
24-00492096
Address
2906 SILVERTON DR, DALLAS, TX, 75229
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-10-18T23:59:00.000
Status
Closed
Created Date
2024-10-10T08:02:19.000
Update Date
2024-10-10T08:03:56.000
Closed Date
2024-10-10T08:03:56.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000CwDkMAAV
Lat Location
(32.89942887999617000,-96.88108829292153000)
26-00093779
Service Request Number: 26-00093779 • Address: 819 W WHEATLAND RD, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00093779
Address
819 W WHEATLAND RD, DALLAS, TX, 75232
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T08:11:31.000
Update Date
2026-03-09T11:21:05.000
Closed Date
2026-03-09T11:21:04.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aVkNuAAK
Lat Location
(32.64800708726156000,-96.83452242012376000)
23-00529310
Service Request Number: 23-00529310 • Address: 2828 BRIDAL WREATH LN, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
23-00529310
Address
2828 BRIDAL WREATH LN, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-11-17T17:04:36.000
Update Date
2023-11-17T17:07:27.000
Closed Date
2023-11-17T17:07:26.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006goLqAAI
Lat Location
(32.69561451403442000,-96.86655325752506000)
24-00258205
Service Request Number: 24-00258205 • Address: 3811 HAWTHORNE AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
24-00258205
Address
3811 HAWTHORNE AVE, DALLAS, TX, 75219
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-06-07T23:59:00.000
Status
Closed
Created Date
2024-05-31T10:16:01.000
Update Date
2024-06-07T11:49:49.000
Closed Date
2024-06-07T11:49:49.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007yTgHAAU
Lat Location
(32.82257623335503000,-96.81158435577254000)
23-00062160
Service Request Number: 23-00062160 • Address: 5219 MERCEDES AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
23-00062160
Address
5219 MERCEDES AVE, DALLAS, TX, 75206
City Council District
14
Department
Planning & Development Department
Service Request Type
Conservation District Violation - PNV
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-04-14T12:50:27.000
Status
Closed
Created Date
2023-02-09T12:50:27.000
Update Date
2024-08-02T13:12:29.000
Closed Date
2023-05-10T15:56:58.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z0000057rE6AAI
Lat Location
(32.82834441791859000,-96.78154163007150000)
21-00942201
Service Request Number: 21-00942201 • Address: 4443 BONHAM ST, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
21-00942201
Address
4443 BONHAM ST, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-11-09T12:51:18.000
Update Date
2023-06-08T23:47:57.000
Closed Date
2021-11-16T17:48:52.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000tPr0TAAS
Lat Location
(32.88865123783494000,-96.83271931906908000)
25-00041533
Service Request Number: 25-00041533 • Address: 1200 FRANWOOD DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00041533
Address
1200 FRANWOOD DR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-01-30T12:49:07.000
Update Date
2025-01-30T12:54:27.000
Closed Date
2025-01-30T12:54:27.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000SVIJuAAP
Lat Location
(32.73213848555444400,-96.69002095660000000)
25-00261913
Service Request Number: 25-00261913 • Address: 3906 IVY RIDGE ST, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
25-00261913
Address
3906 IVY RIDGE ST, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-06-10T23:59:00.000
Status
Closed
Created Date
2025-06-03T18:01:26.000
Update Date
2025-06-09T17:24:29.000
Closed Date
2025-06-09T17:24:28.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000kN20DAAS
Lat Location
(32.66499831323394000,-96.75741726597790000)
23-00418109
Service Request Number: 23-00418109 • Address: 2340 HARDING ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00418109
Address
2340 HARDING ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-07T18:30:04.000
Update Date
2023-09-26T16:02:19.000
Closed Date
2023-09-26T16:02:18.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006Fg14AAC
Lat Location
(32.74882513051631000,-96.75667485466194000)
22-00546363
Service Request Number: 22-00546363 • Address: 2600 GLENCOE ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
22-00546363
Address
2600 GLENCOE ST, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-12-17T12:15:25.000
Update Date
2023-06-08T02:02:46.000
Closed Date
2022-12-17T12:17:44.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000004UY1bAAG
Lat Location
(32.82027291738644000,-96.77727235884795000)
21-00615427
Service Request Number: 21-00615427 • Address: 4144 ENTRADA WAY, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
21-00615427
Address
4144 ENTRADA WAY, DALLAS, TX, 75219
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-07-03T06:33:22.000
Update Date
2023-06-12T01:16:05.000
Closed Date
2021-07-08T14:28:52.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000lbj8MAAQ
Lat Location
(32.80546159745239000,-96.81907003087933000)
23-00339751
Service Request Number: 23-00339751 • Address: 7521 VILLAGE TRAIL DR, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
23-00339751
Address
7521 VILLAGE TRAIL DR, DALLAS, TX, 75254
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-07-31T23:59:00.000
Status
Closed
Created Date
2023-07-24T16:12:08.000
Update Date
2023-07-28T17:04:14.000
Closed Date
2023-07-28T17:04:14.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005yquRAAQ
Lat Location
(32.94850300093331000,-96.77790161802929000)
22-00299027
Service Request Number: 22-00299027 • Address: 1308 E 10TH ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
22-00299027
Address
1308 E 10TH ST, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-07-14T16:34:51.000
Update Date
2023-06-08T03:14:57.000
Closed Date
2022-07-27T16:06:18.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002tZVHAA2
Lat Location
(32.74807228578500000,-96.80549833883477000)
24-00377073
Service Request Number: 24-00377073 • Address: 11515 LEISURE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
24-00377073
Address
11515 LEISURE DR, DALLAS, TX, 75243
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-08-07T23:59:00.000
Status
Closed
Created Date
2024-08-04T11:00:33.000
Update Date
2024-08-04T11:11:20.000
Closed Date
2024-08-04T11:11:20.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000003HSiwAAG
Lat Location
(32.90490553026927000,-96.71281573592363000)
23-00050548
Service Request Number: 23-00050548 • Address: 17910 WINDFLOWER WAY, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
23-00050548
Address
17910 WINDFLOWER WAY, DALLAS, TX, 75252
City Council District
12
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-02-03T00:59:00.000
Status
Closed
Created Date
2023-02-01T08:57:42.000
Update Date
2023-06-07T01:44:11.000
Closed Date
2023-02-01T09:10:17.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z00000519gdAAA
Lat Location
(32.99614666296207000,-96.80338103900488000)
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