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311 Winter Calls

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests that deal with streets and mobility such as street and pot hole repair are also very common. 311 also receives requests to address environmental issues such as water conservation and air quality complaints.
This dataset represents all Service Request from October 1, 2020 to present.

Services 311 Customer Service Dataset aijr-2vdm 16 fields
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Showing 50 real records
26-00086935
Service Request Number: 26-00086935 • Address: 16161 CHALFONT CIR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
26-00086935
Address
16161 CHALFONT CIR, DALLAS, TX, 75248
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Property Damage - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-25T23:59:00.000
Status
Closed
Created Date
2026-03-04T13:00:58.000
Update Date
2026-03-09T08:55:51.000
Closed Date
2026-03-09T08:55:50.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Zg81OAAR
Lat Location
(32.96798596831061400,-96.80557994033124000)
23-00519804
Service Request Number: 23-00519804 • Address: 1810 FERNDALE AVE, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
23-00519804
Address
1810 FERNDALE AVE, DALLAS, TX, 75224
City Council District
1
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-11-22T00:59:00.000
Status
Closed
Created Date
2023-11-12T20:28:18.000
Update Date
2023-11-13T08:43:47.000
Closed Date
2023-11-13T08:43:47.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000006eRVCAA2
Lat Location
(32.72604644600620000,-96.84986899142584000)
25-00345578
Service Request Number: 25-00345578 • Address: 6698 ABRAMS RD, DALLAS, TX, 75231 • City Council District: 9
Service Request Number
25-00345578
Address
6698 ABRAMS RD, DALLAS, TX, 75231
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-07-18T07:48:57.000
Update Date
2025-07-28T16:49:20.000
Closed Date
2025-07-28T16:49:19.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000riQ9xAAE
Lat Location
(32.86500345012806400,-96.74342089105829000)
25-00277756
Service Request Number: 25-00277756 • Address: 2259 HOMEWAY CIR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
25-00277756
Address
2259 HOMEWAY CIR, DALLAS, TX, 75228
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-11T14:38:00.000
Update Date
2025-06-16T15:48:43.000
Closed Date
2025-06-16T15:48:43.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000lWoulAAC
Lat Location
(32.80944769149898000,-96.67579706737511000)
26-00091308
Service Request Number: 26-00091308 • Address: 4 COCHRAN CREEK CT, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
26-00091308
Address
4 COCHRAN CREEK CT, DALLAS, TX, 75220
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-03-06T15:33:05.000
Update Date
2026-03-09T16:29:11.000
Closed Date
2026-03-09T16:28:48.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aDjaFAAS
Lat Location
(32.86351608445735000,-96.83963820247332000)
25-00396131
Service Request Number: 25-00396131 • Address: 2110 EBBTIDE LN, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
25-00396131
Address
2110 EBBTIDE LN, DALLAS, TX, 75224
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-08-17T23:59:00.000
Status
Closed
Created Date
2025-08-16T09:53:45.000
Update Date
2025-08-18T10:49:56.000
Closed Date
2025-08-18T10:49:47.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000wWmGDAA0
Lat Location
(32.69892223197296000,-96.85350524968757000)
25-00115327
Service Request Number: 25-00115327 • Address: 297 W COMMERCE ST, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
25-00115327
Address
297 W COMMERCE ST, DALLAS, TX, 75208
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-03-18T18:59:00.000
Status
Closed
Created Date
2025-03-16T16:56:04.000
Update Date
2025-03-16T18:01:00.000
Closed Date
2025-03-16T18:01:00.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000YwwpgAAB
Lat Location
(32.77408775595177000,-96.82758433451120000)
25-00343445
Service Request Number: 25-00343445 • Address: 7300 SKILLMAN ST, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
25-00343445
Address
7300 SKILLMAN ST, DALLAS, TX, 75231
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-07-17T07:56:16.000
Update Date
2025-07-22T16:43:42.000
Closed Date
2025-07-22T16:43:42.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000r0TZlAAM
Lat Location
(32.88089448986119000,-96.73458088489764000)
26-00325911
Service Request Number: 26-00325911 • Address: 7120 WILCOX DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00325911
Address
7120 WILCOX DR, DALLAS, TX, 75232
City Council District
8
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-07-24T23:59:00.000
Status
Closed
Created Date
2026-07-23T21:26:07.000
Update Date
2026-07-24T08:37:37.000
Closed Date
2026-07-24T08:37:36.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000024kIGNAA2
Lat Location
(32.66194814930627600,-96.82558491081052000)
24-00552623
Service Request Number: 24-00552623 • Address: 1335 VALLEY ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
24-00552623
Address
1335 VALLEY ST, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-11-15T14:34:30.000
Update Date
2024-11-15T16:29:45.000
Closed Date
2024-11-15T16:29:44.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000J5Z74AAF
Lat Location
(32.74378289790219000,-96.80407996539190000)
26-00093199
Service Request Number: 26-00093199 • Address: 10741 SUNNYDALE DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00093199
Address
10741 SUNNYDALE DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-08T13:34:54.000
Update Date
2026-03-09T08:57:18.000
Closed Date
2026-03-09T08:57:17.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aRjbhAAC
Lat Location
(32.73900215897075600,-96.64167641407444000)
21-00550834
Service Request Number: 21-00550834 • Address: 1318 DULUTH ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00550834
Address
1318 DULUTH ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-06-16T11:35:54.000
Update Date
2023-06-12T01:22:14.000
Closed Date
2021-07-14T12:45:42.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000n1fiqAAA
Lat Location
(32.77660998468633000,-96.84289610394254000)
25-00394763
Service Request Number: 25-00394763 • Address: 3704 BROWN ST, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
25-00394763
Address
3704 BROWN ST, DALLAS, TX, 75219
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Construction Right of Way/Status - TPW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-08-29T23:59:00.000
Status
Closed
Created Date
2025-08-15T11:18:41.000
Update Date
2025-08-18T11:54:42.000
Closed Date
2025-08-18T11:54:31.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000wOZT3AAO
Lat Location
(32.80558139770345000,-96.81140775979559000)
21-00790902
Service Request Number: 21-00790902 • Address: 7131 HUNTERS RIDGE DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
21-00790902
Address
7131 HUNTERS RIDGE DR, DALLAS, TX, 75248
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-08-26T14:21:23.000
Update Date
2023-06-09T00:19:18.000
Closed Date
2021-09-14T15:07:02.000
Priority
Priority
Method Received Description
API
Unique Key
500t000000qUkjEAAS
Lat Location
(32.95636667214025000,-96.78591880860137000)
25-00502907
Service Request Number: 25-00502907 • Address: ROYAL LN & REEDER RD, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
25-00502907
Address
ROYAL LN & REEDER RD, DALLAS, TX, 75229
City Council District
6
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-10-31T23:59:00.000
Status
Closed
Created Date
2025-10-17T08:14:13.000
Update Date
2025-11-04T17:02:25.000
Closed Date
2025-11-04T17:02:25.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000016ytCBAAY
Lat Location
(32.89600120351184400,-96.89598575506793000)
25-00105474
Service Request Number: 25-00105474 • Address: 1457 SAN RAFAEL DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
25-00105474
Address
1457 SAN RAFAEL DR, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-03-17T18:59:00.000
Status
Closed
Created Date
2025-03-10T16:43:13.000
Update Date
2025-03-14T15:07:04.000
Closed Date
2025-03-14T15:07:04.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Y3fMSAAZ
Lat Location
(32.81004943578423000,-96.72145271822933000)
22-00332921
Service Request Number: 22-00332921 • Address: 5830 WINDMIER LN, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
22-00332921
Address
5830 WINDMIER LN, DALLAS, TX, 75252
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-08-05T07:50:11.000
Update Date
2023-06-08T03:10:14.000
Closed Date
2022-08-15T09:54:29.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003AUu2AAG
Lat Location
(32.99861115840130000,-96.80616600117546000)
23-00363888
Service Request Number: 23-00363888 • Address: 4400 L B J FWY EB, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
23-00363888
Address
4400 L B J FWY EB, DALLAS, TX, 75244
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-07T09:55:39.000
Update Date
2023-09-19T16:08:06.000
Closed Date
2023-09-19T16:08:05.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z0000063n63AAA
Lat Location
(32.92552889646339000,-96.83403392041560000)
25-00114140
Service Request Number: 25-00114140 • Address: 4839 JUNIUS ST, DALLAS, TX, 75246 • City Council District: 2
Service Request Number
25-00114140
Address
4839 JUNIUS ST, DALLAS, TX, 75246
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2025-03-18T18:59:00.000
Status
Closed
Created Date
2025-03-15T08:21:34.000
Update Date
2025-03-15T09:03:24.000
Closed Date
2025-03-15T09:03:23.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000YqxA5AAJ
Lat Location
(32.79868256740831400,-96.76924977733874000)
25-00479867
Service Request Number: 25-00479867 • Address: 3825 BRYAN ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
25-00479867
Address
3825 BRYAN ST, DALLAS, TX, 75204
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-10-02T15:01:46.000
Update Date
2025-10-15T15:58:14.000
Closed Date
2025-10-15T15:12:08.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000014D3oTAAS
Lat Location
(32.79588144511751000,-96.78334988890187000)
24-00614710
Service Request Number: 24-00614710 • Address: 1487 W PENTAGON PKWY, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00614710
Address
1487 W PENTAGON PKWY, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-12-31T15:47:44.000
Update Date
2025-01-08T16:58:15.000
Closed Date
2025-01-08T16:12:23.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000OcmsDAAR
Lat Location
(32.69762394424729000,-96.84426540975397000)
24-00492833
Service Request Number: 24-00492833 • Address: 4030 CEDAR SPRINGS RD, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
24-00492833
Address
4030 CEDAR SPRINGS RD, DALLAS, TX, 75219
City Council District
14
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-11-25T11:52:59.000
Status
Closed
Created Date
2024-10-10T11:52:59.000
Update Date
2024-10-30T11:25:13.000
Closed Date
2024-10-30T11:25:12.000
Priority
Standard
Method Received Description
Internal
Unique Key
500cs00000D1ef3AAB
Lat Location
(32.81172882439282000,-96.81189356055414000)
25-00090803
Service Request Number: 25-00090803 • Address: 339 E MILLETT DR, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
25-00090803
Address
339 E MILLETT DR, DALLAS, TX, 75241
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-03-03T08:18:09.000
Update Date
2025-03-03T11:26:27.000
Closed Date
2025-03-03T11:26:27.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000WrfDuAAJ
Lat Location
(32.66860165614959000,-96.81785809890407000)
26-00081358
Service Request Number: 26-00081358 • Address: 3439 TANGLE TER, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
26-00081358
Address
3439 TANGLE TER, DALLAS, TX, 75233
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-01T00:49:15.000
Update Date
2026-03-09T09:08:55.000
Closed Date
2026-03-09T09:08:54.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YwZcQAAV
Lat Location
(32.71099185741845000,-96.87771635207392000)
21-00509536
Service Request Number: 21-00509536 • Address: 2336 DUNLOE DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00509536
Address
2336 DUNLOE DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-06-15T23:59:00.000
Status
Closed
Created Date
2021-06-05T09:29:53.000
Update Date
2023-06-09T01:06:12.000
Closed Date
2021-06-14T12:05:11.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000mjiCxAAI
Lat Location
(32.83665666314022000,-96.67473876724112000)
22-00144432
Service Request Number: 22-00144432 • Address: KNOLL TRAIL DR & ARAPAHO RD, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
22-00144432
Address
KNOLL TRAIL DR & ARAPAHO RD, DALLAS, TX, 75248
City Council District
11
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-04-18T23:59:00.000
Status
Closed
Created Date
2022-04-14T10:11:06.000
Update Date
2023-06-08T23:04:16.000
Closed Date
2022-04-14T11:09:36.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000001ordvAAA
Lat Location
(32.95999769070218000,-96.81869339296671000)
23-00303249
Service Request Number: 23-00303249 • Address: 18300 ROEHAMPTON DR, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
23-00303249
Address
18300 ROEHAMPTON DR, DALLAS, TX, 75252
City Council District
12
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-07-18T23:59:00.000
Status
Closed
Created Date
2023-07-03T13:41:17.000
Update Date
2023-07-03T17:00:35.000
Closed Date
2023-07-03T17:00:33.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000005rOFTAA2
Lat Location
(32.99963130231920000,-96.80136239634093000)
26-00391421
Service Request Number: 26-00391421 • Address: 3549 MANANA DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00391421
Address
3549 MANANA DR, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-09-11T23:59:00.000
Status
Closed
Created Date
2026-09-02T10:42:42.000
Update Date
2026-09-04T09:24:06.000
Closed Date
2026-09-04T09:24:05.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002EPMPGAA5
Lat Location
(32.87420728367722000,-96.85970515793818000)
22-00176179
Service Request Number: 22-00176179 • Address: 711 W CANTY ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00176179
Address
711 W CANTY ST, DALLAS, TX, 75208
City Council District
1
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-05-05T23:59:00.000
Status
Closed
Created Date
2022-05-03T11:13:26.000
Update Date
2023-06-08T22:57:40.000
Closed Date
2022-05-03T18:03:29.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z0000023I0YAAU
Lat Location
(32.75249928052729000,-96.83353214778484000)
26-00283447
Service Request Number: 26-00283447 • Address: 1600 N HASKELL AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
26-00283447
Address
1600 N HASKELL AVE, DALLAS, TX, 75204
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-06-30T23:59:00.000
Status
Closed
Created Date
2026-06-28T14:50:27.000
Update Date
2026-06-28T16:20:14.000
Closed Date
2026-06-28T16:20:11.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001yvgCLAAY
Lat Location
(32.79928834293050000,-96.78283631670779000)
21-00697139
Service Request Number: 21-00697139 • Address: 5115 PARRY AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
21-00697139
Address
5115 PARRY AVE, DALLAS, TX, 75223
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-07-28T14:46:43.000
Update Date
2023-06-09T00:41:54.000
Closed Date
2021-08-20T15:04:02.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000oqFwPAAU
Lat Location
(32.79161066189812600,-96.75523585623783000)
25-00164208
Service Request Number: 25-00164208 • Address: 1935 RED CLOUD DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00164208
Address
1935 RED CLOUD DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-04-16T23:59:00.000
Status
Closed
Created Date
2025-04-12T10:56:41.000
Update Date
2025-04-14T08:09:27.000
Closed Date
2025-04-14T08:09:27.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000cojFOAAY
Lat Location
(32.74684764776806400,-96.65268216931457000)
24-00078922
Service Request Number: 24-00078922 • Address: 230 EASTON RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
24-00078922
Address
230 EASTON RD, DALLAS, TX, 75218
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-02-21T00:59:00.000
Status
Closed
Created Date
2024-02-19T13:54:39.000
Update Date
2024-02-19T14:11:04.000
Closed Date
2024-02-19T14:11:03.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007IASfAAO
Lat Location
(32.86064373651978000,-96.70924649317391000)
26-00049307
Service Request Number: 26-00049307 • Address: 5124 W LAWTHER DR, DALLAS, TX, 75238 • City Council District: 9
Service Request Number
26-00049307
Address
5124 W LAWTHER DR, DALLAS, TX, 75238
City Council District
9
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-03-03T00:59:00.000
Status
Closed
Created Date
2026-02-08T09:37:01.000
Update Date
2026-03-09T07:45:48.000
Closed Date
2026-03-09T07:45:32.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001UgJPRAA3
Lat Location
(32.85876472533099000,-96.73092973220692000)
25-00105535
Service Request Number: 25-00105535 • Address: ROYAL LN & N STEMMONS ACRD NB, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
25-00105535
Address
ROYAL LN & N STEMMONS ACRD NB, DALLAS, TX, 75229
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-04-08T23:59:00.000
Status
Closed
Created Date
2025-03-10T17:09:24.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2025-03-17T07:43:51.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Y3mZKAAZ
Lat Location
(32.89596988996318000,-96.89754159240303000)
23-00236637
Service Request Number: 23-00236637 • Address: 17701 BENT OAK LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
23-00236637
Address
17701 BENT OAK LN, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-27T19:31:59.000
Update Date
2023-06-07T01:03:42.000
Closed Date
2023-06-05T11:48:39.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005g80lAAA
Lat Location
(32.98987844121385000,-96.83643032276086000)
23-00542180
Service Request Number: 23-00542180 • Address: 7215 ROSEMONT RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00542180
Address
7215 ROSEMONT RD, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-12-03T00:59:00.000
Status
Closed
Created Date
2023-11-29T10:10:57.000
Update Date
2023-11-30T19:19:03.000
Closed Date
2023-11-30T19:19:02.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000006kmj1AAA
Lat Location
(32.72698233899501000,-96.69778590148660000)
21-00591116
Service Request Number: 21-00591116 • Address: 2321 E PENTAGON PKWY, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00591116
Address
2321 E PENTAGON PKWY, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-06-29T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-06-26T17:56:37.000
Update Date
2023-06-12T01:09:27.000
Closed Date
2021-06-26T22:57:06.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000lYkAyAAK
Lat Location
(32.68214386438871000,-96.78161557309134000)
22-00535691
Service Request Number: 22-00535691 • Address: LAPSLEY ST & SINGLETON BLVD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00535691
Address
LAPSLEY ST & SINGLETON BLVD, DALLAS, TX, 75212
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-12-15T00:59:00.000
Status
Closed (Duplicate)
Created Date
2022-12-12T13:02:56.000
Update Date
2023-06-08T01:59:43.000
Closed Date
2022-12-12T19:17:54.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000004QGbdAAG
Lat Location
(32.77850389560175000,-96.91201254867411000)
26-00086957
Service Request Number: 26-00086957 • Address: 9378 W JEFFERSON BLVD, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
26-00086957
Address
9378 W JEFFERSON BLVD, DALLAS, TX, 75211
City Council District
3
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T13:11:00.000
Update Date
2026-03-09T16:39:03.000
Closed Date
2026-03-09T16:38:39.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Zg4PAAAZ
Lat Location
(32.74505610051801000,-96.98576713600472000)
26-00094460
Service Request Number: 26-00094460 • Address: 827 SALMON DR, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00094460
Address
827 SALMON DR, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T12:16:54.000
Update Date
2026-03-09T15:19:02.000
Closed Date
2026-03-09T15:18:53.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001aaPNfAAM
Lat Location
(32.75721162780681000,-96.83604145135648000)
24-00609712
Service Request Number: 24-00609712 • Address: 935 S TYLER ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
24-00609712
Address
935 S TYLER ST, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-01-02T18:59:00.000
Status
Closed
Created Date
2024-12-27T17:25:42.000
Update Date
2024-12-30T16:07:34.000
Closed Date
2024-12-30T16:07:35.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00000OFC4hAAH
Lat Location
(32.73609405522592000,-96.83782586007811000)
22-00480574
Service Request Number: 22-00480574 • Address: 2951 MARJORIE AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00480574
Address
2951 MARJORIE AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-11-09T00:59:00.000
Status
Closed
Created Date
2022-11-03T09:53:31.000
Update Date
2023-06-08T01:57:23.000
Closed Date
2022-11-07T10:56:43.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000041icUAAQ
Lat Location
(32.70066642450656500,-96.77354693261258000)
24-00519697
Service Request Number: 24-00519697 • Address: 13303 CLOVERBROOK LN, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
24-00519697
Address
13303 CLOVERBROOK LN, DALLAS, TX, 75253
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-10-26T08:57:52.000
Update Date
2024-11-19T12:38:54.000
Closed Date
2024-11-19T12:38:54.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000FrK4oAAF
Lat Location
(32.68393379349528000,-96.59892830782191000)
22-00082954
Service Request Number: 22-00082954 • Address: 735 HIGHCREST DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
22-00082954
Address
735 HIGHCREST DR, DALLAS, TX, 75232
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-03-10T00:59:00.000
Status
Closed
Created Date
2022-03-04T16:58:49.000
Update Date
2023-06-08T23:34:42.000
Closed Date
2022-03-07T11:14:28.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001UhLGAA0
Lat Location
(32.66513406273050000,-96.83384154406646000)
21-00266981
Service Request Number: 21-00266981 • Address: 1326 HARDNED LN, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
21-00266981
Address
1326 HARDNED LN, DALLAS, TX, 75217
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Same Day Missed Collection - SAN
Overall Service Request Due Date
2021-03-26T23:59:00.000
Status
Closed
Created Date
2021-03-25T12:37:50.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-03-25T12:37:50.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000jCh6tAAC
Lat Location
(32.68879525757106600,-96.65394208915468000)
24-00427804
Service Request Number: 24-00427804 • Address: 13555 KIT LN, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
24-00427804
Address
13555 KIT LN, DALLAS, TX, 75240
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-09-05T18:59:00.000
Status
Closed (Duplicate)
Created Date
2024-09-03T16:51:00.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2024-09-04T20:50:47.000
Priority
Standard
Method Received Description
API
Unique Key
500cs0000078fBdAAI
Lat Location
(32.93081497347563000,-96.76267236722703000)
26-00095251
Service Request Number: 26-00095251 • Address: 13702 VIDA LN, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00095251
Address
13702 VIDA LN, DALLAS, TX, 75253
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T17:08:44.000
Update Date
2026-03-09T18:41:33.000
Closed Date
2026-03-09T18:41:33.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Proactive
Unique Key
500cs00001agH7GAAU
Lat Location
(32.67835892041735000,-96.59759661585808000)
25-00357572
Service Request Number: 25-00357572 • Address: 1400 WRIGHT ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00357572
Address
1400 WRIGHT ST, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-07-25T23:59:00.000
Status
Closed
Created Date
2025-07-24T17:11:28.000
Update Date
2025-07-25T19:27:09.000
Closed Date
2025-07-25T19:27:08.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000sndfaAAA
Lat Location
(32.73179749057220500,-96.84424687540974000)
24-00519708
Service Request Number: 24-00519708 • Address: 3600 HOLMES ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00519708
Address
3600 HOLMES ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-10-26T09:06:28.000
Update Date
2024-11-04T12:19:42.000
Closed Date
2024-11-04T12:19:42.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000FrLtiAAF
Lat Location
(32.75650240580762000,-96.77307341045514000)
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