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311 Winter Calls

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests that deal with streets and mobility such as street and pot hole repair are also very common. 311 also receives requests to address environmental issues such as water conservation and air quality complaints.
This dataset represents all Service Request from October 1, 2020 to present.

Services 311 Customer Service Dataset aijr-2vdm 16 fields
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Showing 50 real records
23-00233217
Service Request Number: 23-00233217 • Address: N ZANG BLVD & W 7TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
23-00233217
Address
N ZANG BLVD & W 7TH ST, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Graffiti City Streets & Bridges - PBW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2023-06-15T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-05-25T14:26:48.000
Update Date
2026-08-07T13:17:49.000
Closed Date
2023-05-25T15:07:38.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005faFcAAI
Lat Location
(32.74893896554131000,-96.82436859755546000)
23-00403426
Service Request Number: 23-00403426 • Address: 4727 ST FRANCIS AVE, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
23-00403426
Address
4727 ST FRANCIS AVE, DALLAS, TX, 75227
City Council District
7
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-09-13T23:59:00.000
Status
Closed
Created Date
2023-08-29T16:13:52.000
Update Date
2023-09-14T09:59:01.000
Closed Date
2023-09-14T09:58:59.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006CE3gAAG
Lat Location
(32.78438313384231000,-96.68621562750040000)
22-00292206
Service Request Number: 22-00292206 • Address: 10446 HARVEST RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00292206
Address
10446 HARVEST RD, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2022-07-12T23:59:00.000
Status
Closed
Created Date
2022-07-11T12:28:54.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-11T12:28:54.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000002qdkuAAA
Lat Location
(32.70884274083592000,-96.64508864499344000)
26-00123560
Service Request Number: 26-00123560 • Address: 2487 S MALCOLM X BLVD, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00123560
Address
2487 S MALCOLM X BLVD, DALLAS, TX, 75215
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Clean Sweep Litter Removal - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-02T23:59:00.000
Status
Closed
Created Date
2026-03-26T10:32:15.000
Update Date
2026-03-29T07:59:03.000
Closed Date
2026-03-29T07:59:00.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001eBgijAAC
Lat Location
(32.77298316506132000,-96.77329800879903000)
25-00175897
Service Request Number: 25-00175897 • Address: 703 LOWELL ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
25-00175897
Address
703 LOWELL ST, DALLAS, TX, 75214
City Council District
14
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - PDD
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-05-02T23:59:00.000
Status
Closed
Created Date
2025-04-18T14:39:07.000
Update Date
2025-04-30T10:46:19.000
Closed Date
2025-04-30T10:46:19.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000djuSbAAI
Lat Location
(32.80695722134707600,-96.75825052609736000)
23-00482060
Service Request Number: 23-00482060 • Address: 9025 LARCHWOOD DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
23-00482060
Address
9025 LARCHWOOD DR, DALLAS, TX, 75238
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-10-18T15:05:08.000
Update Date
2023-12-05T18:08:14.000
Closed Date
2023-11-07T18:18:52.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006UtztAAC
Lat Location
(32.87057102242389000,-96.70629805430127000)
26-00293768
Service Request Number: 26-00293768 • Address: 3000 DUSTY OAK DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00293768
Address
3000 DUSTY OAK DR, DALLAS, TX, 75227
City Council District
5
Department
Police Department
Service Request Type
Fireworks - DPD
Overall Service Request Due Date
2026-07-08T23:59:00.000
Status
Closed
Created Date
2026-07-04T21:25:38.000
Update Date
2026-07-04T21:25:43.000
Closed Date
2026-07-04T21:25:38.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000020M4NKAA0
Lat Location
(32.76350798072421400,-96.66748803666441000)
26-00293943
Service Request Number: 26-00293943 • Address: 3900 WALDRON AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00293943
Address
3900 WALDRON AVE, DALLAS, TX, 75215
City Council District
7
Department
Police Department
Service Request Type
Fireworks - DPD
Overall Service Request Due Date
2026-07-08T23:59:00.000
Status
Closed
Created Date
2026-07-04T23:16:04.000
Update Date
2026-07-04T23:16:15.000
Closed Date
2026-07-04T23:16:04.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000020MKaAAAW
Lat Location
(32.75769843147989500,-96.76437333418050000)
21-00442957
Service Request Number: 21-00442957 • Address: BRUTON RD & N JIM MILLER RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00442957
Address
BRUTON RD & N JIM MILLER RD, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-17T15:07:49.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-05-20T08:59:38.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000mA78sAAC
Lat Location
(32.74901773737193600,-96.70046050618699000)
25-00543171
Service Request Number: 25-00543171 • Address: 1510 WHITAKER AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00543171
Address
1510 WHITAKER AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-11-12T15:52:58.000
Update Date
2025-11-24T15:13:55.000
Closed Date
2025-11-24T15:13:54.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001DM9SrAAL
Lat Location
(32.72935350166268600,-96.80764327409827000)
26-00015903
Service Request Number: 26-00015903 • Address: 7651 C F HAWN FWY EB, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00015903
Address
7651 C F HAWN FWY EB, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-01-12T14:54:04.000
Update Date
2026-01-15T14:03:30.000
Closed Date
2026-01-15T14:03:29.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001OymbNAAR
Lat Location
(32.71766711378721000,-96.69069463136977000)
23-00341309
Service Request Number: 23-00341309 • Address: 6948 WINTERWOOD LN, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
23-00341309
Address
6948 WINTERWOOD LN, DALLAS, TX, 75248
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-25T12:08:41.000
Update Date
2023-07-27T12:08:31.000
Closed Date
2023-07-27T12:08:29.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000005z9aHAAQ
Lat Location
(32.95893535843321600,-96.78914011862008000)
21-00550001
Service Request Number: 21-00550001 • Address: 200 EARLY DAWN TRL, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
21-00550001
Address
200 EARLY DAWN TRL, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-06-16T10:07:06.000
Update Date
2023-06-12T01:22:06.000
Closed Date
2021-06-16T10:09:42.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000n1acvAAA
Lat Location
(32.69622010199349000,-96.83149683534836000)
26-00073083
Service Request Number: 26-00073083 • Address: 10777 BROCKBANK DR, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
26-00073083
Address
10777 BROCKBANK DR, DALLAS, TX, 75229
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-02-27T00:59:00.000
Status
Closed (Duplicate)
Created Date
2026-02-24T08:05:43.000
Update Date
2026-02-24T15:58:05.000
Closed Date
2026-02-24T15:57:51.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001XuR0QAAV
Lat Location
(32.89425282524370400,-96.88095131131291000)
21-00331303
Service Request Number: 21-00331303 • Address: 6018 RICHMOND AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
21-00331303
Address
6018 RICHMOND AVE, DALLAS, TX, 75206
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-04-23T23:59:00.000
Status
Closed
Created Date
2021-04-14T08:00:47.000
Update Date
2023-06-09T01:54:51.000
Closed Date
2021-04-19T14:47:18.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000jyUHdAAM
Lat Location
(32.81588904637836600,-96.76339784020236000)
22-00089772
Service Request Number: 22-00089772 • Address: E WHEATLAND RD & S R L THORNTON FWY SB, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
22-00089772
Address
E WHEATLAND RD & S R L THORNTON FWY SB, DALLAS, TX, 75232
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Traffic Markings - New - TRN
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2022-06-02T23:59:00.000
Status
Closed
Created Date
2022-03-09T15:53:12.000
Update Date
2026-08-07T14:00:19.000
Closed Date
2022-05-09T13:28:59.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001WLFPAA4
Lat Location
(32.64767356185772000,-96.82337109193150000)
23-00375333
Service Request Number: 23-00375333 • Address: HARRY HINES BLVD & W NORTHWEST HWY, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
23-00375333
Address
HARRY HINES BLVD & W NORTHWEST HWY, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-13T17:13:52.000
Update Date
2023-08-13T17:17:34.000
Closed Date
2023-08-13T17:17:32.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z0000066CARAA2
Lat Location
(32.85849452373085500,-96.88099569129193000)
26-00150690
Service Request Number: 26-00150690 • Address: 16831 THOMAS CHAPEL DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
26-00150690
Address
16831 THOMAS CHAPEL DR, DALLAS, TX, 75248
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-11T10:24:59.000
Update Date
2026-05-15T17:29:11.000
Closed Date
2026-05-15T16:42:51.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hOlnjAAC
Lat Location
(32.98140383648100000,-96.78533277325063000)
25-00458731
Service Request Number: 25-00458731 • Address: 3030 KINKAID DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
25-00458731
Address
3030 KINKAID DR, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-09-24T23:59:00.000
Status
Closed
Created Date
2025-09-21T10:37:15.000
Update Date
2025-09-26T16:21:53.000
Closed Date
2025-09-26T16:21:33.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000012FS5ZAAW
Lat Location
(32.87718415200826000,-96.87544987668305000)
24-00275539
Service Request Number: 24-00275539 • Address: 5129 DAZZLE DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
24-00275539
Address
5129 DAZZLE DR, DALLAS, TX, 75232
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-07T16:50:44.000
Update Date
2024-06-10T09:31:00.000
Closed Date
2024-06-10T09:30:59.000
Priority
Emergency
Method Received Description
Phone
Unique Key
5008z0000081ti3AAA
Lat Location
(32.68282847011632000,-96.84957035809386000)
26-00235892
Service Request Number: 26-00235892 • Address: 2917 LAGOW ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
26-00235892
Address
2917 LAGOW ST, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-01T13:58:20.000
Update Date
2026-06-03T15:51:37.000
Closed Date
2026-06-03T15:51:37.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001sTwXKAA0
Lat Location
(32.77069488711902000,-96.74537014051680000)
23-00233162
Service Request Number: 23-00233162 • Address: 5719 THAMES CT, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
23-00233162
Address
5719 THAMES CT, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-05-31T23:59:00.000
Status
Closed
Created Date
2023-05-25T14:53:07.000
Update Date
2023-06-07T01:02:29.000
Closed Date
2023-05-30T07:27:41.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005fZR0AAM
Lat Location
(33.00249718552764000,-96.81042058526793000)
24-00262071
Service Request Number: 24-00262071 • Address: 6893 SKILLMAN ST, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
24-00262071
Address
6893 SKILLMAN ST, DALLAS, TX, 75231
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-06-03T23:59:00.000
Status
Closed (Transferred)
Created Date
2024-05-31T10:09:17.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2024-06-02T08:48:59.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007z7zrAAA
Lat Location
(32.87011214979873000,-96.73593124729940000)
24-00357277
Service Request Number: 24-00357277 • Address: 4500 SYCAMORE ST, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
24-00357277
Address
4500 SYCAMORE ST, DALLAS, TX, 75204
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-24T08:13:06.000
Update Date
2024-07-24T15:03:34.000
Closed Date
2024-07-24T15:03:33.000
Priority
Standard
Method Received Description
API
Unique Key
500cs0000020EQ5AAM
Lat Location
(32.79849795904158000,-96.77552165806902000)
26-00207989
Service Request Number: 26-00207989 • Address: 272 E R L THORNTON FWY NB, DALLAS, TX, 75207 • City Council District: 2
Service Request Number
26-00207989
Address
272 E R L THORNTON FWY NB, DALLAS, TX, 75207
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-14T16:59:57.000
Update Date
2026-05-15T10:21:45.000
Closed Date
2026-05-15T10:21:30.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001p4mxpAAA
Lat Location
(32.76782929448305000,-96.80332523301090000)
24-00188407
Service Request Number: 24-00188407 • Address: 10606 COUNTESS DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
24-00188407
Address
10606 COUNTESS DR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-05-01T18:59:00.000
Status
Closed
Created Date
2024-04-24T08:58:04.000
Update Date
2024-04-26T15:18:06.000
Closed Date
2024-04-26T15:18:06.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000007jmuGAAQ
Lat Location
(32.89270649782811000,-96.86330779079789000)
26-00087727
Service Request Number: 26-00087727 • Address: 501 E JEFFERSON BLVD, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
26-00087727
Address
501 E JEFFERSON BLVD, DALLAS, TX, 75203
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic - Construction Signs - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-04T17:16:18.000
Update Date
2026-03-09T08:52:44.000
Closed Date
2026-03-09T08:52:40.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZljgAAAR
Lat Location
(32.74621383135422500,-96.81800622384971000)
23-00433340
Service Request Number: 23-00433340 • Address: 7035 MARVIN D LOVE FWY SB, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
23-00433340
Address
7035 MARVIN D LOVE FWY SB, DALLAS, TX, 75237
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-09-19T23:59:00.000
Status
Closed
Created Date
2023-09-18T12:27:36.000
Update Date
2023-09-18T13:10:33.000
Closed Date
2023-09-18T13:10:33.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006JRx1AAG
Lat Location
(32.66306700880271000,-96.86947586755608000)
22-00365677
Service Request Number: 22-00365677 • Address: 2022 N BECKLEY AVE, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
22-00365677
Address
2022 N BECKLEY AVE, DALLAS, TX, 75203
City Council District
1
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-08-26T23:59:00.000
Status
Closed
Created Date
2022-08-24T17:47:35.000
Update Date
2023-06-08T03:08:57.000
Closed Date
2022-08-25T11:12:27.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000003MssjAAC
Lat Location
(32.76853751254757400,-96.82261374587773000)
22-00250171
Service Request Number: 22-00250171 • Address: 6518 CLUBHOUSE CIR, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
22-00250171
Address
6518 CLUBHOUSE CIR, DALLAS, TX, 75240
City Council District
11
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-06-16T23:59:00.000
Status
Closed
Created Date
2022-06-14T08:55:34.000
Update Date
2023-06-08T23:18:54.000
Closed Date
2022-06-16T03:07:12.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000002SDvqAAG
Lat Location
(32.92805494460158400,-96.79560584312881000)
25-00244306
Service Request Number: 25-00244306 • Address: 4416 W LOVERS LN, DALLAS, TX, 75209 • City Council District: 6
Service Request Number
25-00244306
Address
4416 W LOVERS LN, DALLAS, TX, 75209
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-06-25T23:59:00.000
Status
Closed
Created Date
2025-05-25T18:48:10.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2025-05-27T07:27:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000j2kw6AAA
Lat Location
(32.85106366705469000,-96.83428424771814000)
23-00407853
Service Request Number: 23-00407853 • Address: 5900 PROSPECT AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
23-00407853
Address
5900 PROSPECT AVE, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-31T16:54:43.000
Update Date
2023-09-14T14:08:57.000
Closed Date
2023-09-14T14:08:55.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006DCR5AAO
Lat Location
(32.81467061736032000,-96.76582930374200000)
26-00155580
Service Request Number: 26-00155580 • Address: 9800 ROYCE DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00155580
Address
9800 ROYCE DR, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-14T13:47:21.000
Update Date
2026-04-14T21:28:57.000
Closed Date
2026-04-14T21:28:57.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001hzycHAAQ
Lat Location
(32.67994384684238400,-96.65273130748943000)
23-00007607
Service Request Number: 23-00007607 • Address: 4125 ENTRADA WAY, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
23-00007607
Address
4125 ENTRADA WAY, DALLAS, TX, 75219
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-01-11T00:59:00.000
Status
Closed
Created Date
2023-01-05T13:32:39.000
Update Date
2023-06-07T01:54:45.000
Closed Date
2023-01-17T14:41:21.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000004h3NtAAI
Lat Location
(32.80512862468399000,-96.81913111203454000)
25-00185186
Service Request Number: 25-00185186 • Address: 5723 MOUNTAIN HOLLOW DR, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
25-00185186
Address
5723 MOUNTAIN HOLLOW DR, DALLAS, TX, 75249
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-04-29T18:59:00.000
Status
Closed
Created Date
2025-04-23T22:21:00.000
Update Date
2025-04-25T09:12:21.000
Closed Date
2025-04-25T09:12:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000eRSdwAAG
Lat Location
(32.65830893099145000,-96.96456794334333000)
23-00180047
Service Request Number: 23-00180047 • Address: 5319 CEDAR SPRINGS RD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
23-00180047
Address
5319 CEDAR SPRINGS RD, DALLAS, TX, 75235
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-04-21T23:59:00.000
Status
Closed
Created Date
2023-04-20T15:04:40.000
Update Date
2023-06-07T00:56:02.000
Closed Date
2023-04-21T13:20:55.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005UCGlAAO
Lat Location
(32.82217148947642500,-96.82668311386026000)
24-00177874
Service Request Number: 24-00177874 • Address: 4602 FRANKFORD RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
24-00177874
Address
4602 FRANKFORD RD, DALLAS, TX, 75287
City Council District
12
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-05-23T18:59:00.000
Status
Closed
Created Date
2024-04-18T07:39:56.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2024-04-18T08:25:31.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000007hUgUAAU
Lat Location
(32.99701533983466000,-96.82880260726726000)
26-00155973
Service Request Number: 26-00155973 • Address: 2411 N AKARD ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00155973
Address
2411 N AKARD ST, DALLAS, TX, 75201
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-14T15:55:08.000
Update Date
2026-04-14T16:33:20.000
Closed Date
2026-04-14T16:33:19.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001i2YF3AAM
Lat Location
(32.79006736299082000,-96.80611348475783000)
21-00289959
Service Request Number: 21-00289959 • Address: 9621 ARBORHILL DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
21-00289959
Address
9621 ARBORHILL DR, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-04-06T23:59:00.000
Status
Closed
Created Date
2021-04-01T08:34:27.000
Update Date
2023-06-09T01:52:37.000
Closed Date
2021-04-01T14:07:08.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000jEiuzAAC
Lat Location
(32.90618076467938000,-96.72905020208518000)
25-00231710
Service Request Number: 25-00231710 • Address: 18072 CAMPBELL RD, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
25-00231710
Address
18072 CAMPBELL RD, DALLAS, TX, 75252
City Council District
12
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-06-10T18:59:00.000
Status
Closed (Duplicate)
Created Date
2025-05-19T08:02:06.000
Update Date
2025-05-19T08:57:41.000
Closed Date
2025-05-19T08:57:26.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000i3dumAAA
Lat Location
(32.99648323710905400,-96.80540321133370000)
23-00502784
Service Request Number: 23-00502784 • Address: 2429 S EWING AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00502784
Address
2429 S EWING AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-11-01T09:44:34.000
Update Date
2023-11-04T13:35:33.000
Closed Date
2023-11-04T13:35:32.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006a9MMAAY
Lat Location
(32.71869379956276000,-96.81107273989657000)
24-00609606
Service Request Number: 24-00609606 • Address: 6251 COLLEGE WAY, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
24-00609606
Address
6251 COLLEGE WAY, DALLAS, TX, 75241
City Council District
8
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-01-14T00:59:00.000
Status
Closed
Created Date
2024-12-27T16:39:14.000
Update Date
2026-05-15T13:01:55.000
Closed Date
2026-05-15T12:59:50.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000OF68xAAD
Lat Location
(32.66584343465542000,-96.76926373026954000)
24-00058242
Service Request Number: 24-00058242 • Address: 2950 W CAMP WISDOM RD, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
24-00058242
Address
2950 W CAMP WISDOM RD, DALLAS, TX, 75237
City Council District
8
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-03-20T16:40:13.000
Status
Closed
Created Date
2024-02-06T16:40:13.000
Update Date
2024-06-03T13:41:28.000
Closed Date
2024-06-03T13:41:28.000
Priority
Standard
Method Received Description
Internal
Unique Key
5008z000007D5FNAA0
Lat Location
(32.66193037745384000,-96.86786248114367000)
23-00393899
Service Request Number: 23-00393899 • Address: 8750 MEDITERRANEAN DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
23-00393899
Address
8750 MEDITERRANEAN DR, DALLAS, TX, 75238
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2023-08-25T03:12:59.000
Status
Closed
Created Date
2023-08-24T03:12:59.000
Update Date
2023-08-24T03:13:09.000
Closed Date
2023-08-24T03:12:59.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006AACuAAO
Lat Location
(32.86786189379733000,-96.69707112382284000)
26-00095413
Service Request Number: 26-00095413 • Address: 309 ALCALDE ST, DALLAS, TX, 75246 • City Council District: 2
Service Request Number
26-00095413
Address
309 ALCALDE ST, DALLAS, TX, 75246
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T19:18:09.000
Update Date
2026-03-09T19:18:14.000
Closed Date
2026-03-09T19:18:09.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aiXCkAAM
Lat Location
(32.79219178686138000,-96.77013841538230000)
23-00113675
Service Request Number: 23-00113675 • Address: 309 W PEMBROKE AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
23-00113675
Address
309 W PEMBROKE AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-03-13T10:47:12.000
Update Date
2023-06-07T01:41:03.000
Closed Date
2023-03-27T15:06:57.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005IJVCAA4
Lat Location
(32.73850544738898000,-96.82663336724453000)
22-00168542
Service Request Number: 22-00168542 • Address: HEMLOCK AVE & RIDGECREST RD, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
22-00168542
Address
HEMLOCK AVE & RIDGECREST RD, DALLAS, TX, 75231
City Council District
13
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-05-05T23:59:00.000
Status
Closed
Created Date
2022-04-28T12:20:50.000
Update Date
2023-06-08T23:02:32.000
Closed Date
2022-05-03T08:13:29.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001zeQlAAI
Lat Location
(32.87024910389660400,-96.75917880275628000)
26-00090956
Service Request Number: 26-00090956 • Address: CAPITOL AVE & N FITZHUGH AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00090956
Address
CAPITOL AVE & N FITZHUGH AVE, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Other Dispatch - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-06T12:53:08.000
Update Date
2026-03-09T10:58:16.000
Closed Date
2026-03-09T10:58:16.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aBlmLAAS
Lat Location
(32.81122781739336000,-96.78211298686935000)
22-00197025
Service Request Number: 22-00197025 • Address: 5444 TERRY ST, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
22-00197025
Address
5444 TERRY ST, DALLAS, TX, 75223
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-05-20T23:59:00.000
Status
Closed
Created Date
2022-05-14T03:11:45.000
Update Date
2023-06-08T22:59:36.000
Closed Date
2022-05-20T11:39:25.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z0000029is5AAA
Lat Location
(32.79729369485272000,-96.75456918063033000)
21-00550949
Service Request Number: 21-00550949 • Address: 1706 S TYLER ST, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
21-00550949
Address
1706 S TYLER ST, DALLAS, TX, 75224
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-06-16T11:51:07.000
Update Date
2023-06-12T01:22:15.000
Closed Date
2021-07-06T15:26:49.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000n1fmlAAA
Lat Location
(32.72891386677300600,-96.83776962793284000)
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