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311 Winter Calls

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests that deal with streets and mobility such as street and pot hole repair are also very common. 311 also receives requests to address environmental issues such as water conservation and air quality complaints.
This dataset represents all Service Request from October 1, 2020 to present.

Services 311 Customer Service Dataset aijr-2vdm 16 fields
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Showing 50 real records
22-00275374
Service Request Number: 22-00275374 • Address: 1907 HOMELAND ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00275374
Address
1907 HOMELAND ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-29T15:37:54.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-07-12T09:58:59.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002jpOoAAI
Lat Location
(32.78794812688193000,-96.85045013072627000)
25-00214360
Service Request Number: 25-00214360 • Address: 2808 DAYBREAK DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
25-00214360
Address
2808 DAYBREAK DR, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-09T09:32:01.000
Update Date
2025-05-23T12:04:28.000
Closed Date
2025-05-23T12:04:27.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000gkFNFAA2
Lat Location
(32.99438930915180600,-96.86712527970563000)
21-00414252
Service Request Number: 21-00414252 • Address: 1818 N WESTMORELAND RD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00414252
Address
1818 N WESTMORELAND RD, DALLAS, TX, 75212
City Council District
6
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-05-10T23:59:00.000
Status
Closed
Created Date
2021-05-09T10:19:13.000
Update Date
2023-06-09T01:40:30.000
Closed Date
2021-05-09T10:27:44.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000ldJfQAAU
Lat Location
(32.76866045914818000,-96.87362880682147000)
25-00543121
Service Request Number: 25-00543121 • Address: 2310 SPRINGHILL DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
25-00543121
Address
2310 SPRINGHILL DR, DALLAS, TX, 75228
City Council District
2
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-11-27T00:59:00.000
Status
Closed (Duplicate)
Created Date
2025-11-12T15:39:22.000
Update Date
2025-11-13T16:17:53.000
Closed Date
2025-11-13T16:17:36.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001DL2jcAAD
Lat Location
(32.81392025749930000,-96.69964636385313000)
23-00071776
Service Request Number: 23-00071776 • Address: 1914 S POLK ST, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
23-00071776
Address
1914 S POLK ST, DALLAS, TX, 75224
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-02-15T12:59:29.000
Update Date
2023-06-07T01:58:15.000
Closed Date
2023-02-21T17:47:26.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005AWC7AAO
Lat Location
(32.72662204556692000,-96.83987520826504000)
25-00157492
Service Request Number: 25-00157492 • Address: 748 CADIZ ST, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
25-00157492
Address
748 CADIZ ST, DALLAS, TX, 75215
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-09T02:15:12.000
Update Date
2025-04-14T16:40:07.000
Closed Date
2025-04-14T15:54:43.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000cGV3ZAAW
Lat Location
(32.76972952758685400,-96.80012818138505000)
24-00146760
Service Request Number: 24-00146760 • Address: 9441 BRENTGATE DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
24-00146760
Address
9441 BRENTGATE DR, DALLAS, TX, 75238
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-04-08T23:59:00.000
Status
Closed
Created Date
2024-04-01T11:33:53.000
Update Date
2024-04-02T17:32:16.000
Closed Date
2024-04-02T17:32:16.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007aMwBAAU
Lat Location
(32.88043581594940000,-96.72772369880111000)
24-00060935
Service Request Number: 24-00060935 • Address: 3416 PONDROM ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00060935
Address
3416 PONDROM ST, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-02-09T00:59:00.000
Status
Closed
Created Date
2024-02-07T19:20:53.000
Update Date
2024-02-10T19:37:07.000
Closed Date
2024-02-10T19:37:07.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007Dh3dAAC
Lat Location
(32.76278875748641000,-96.76915210292371000)
22-00066531
Service Request Number: 22-00066531 • Address: 6911 MIDDLE COVE DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
22-00066531
Address
6911 MIDDLE COVE DR, DALLAS, TX, 75248
City Council District
12
Department
311 Customer Service Center
Service Request Type
Water Questions - 311
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2022-03-22T23:59:00.000
Status
Closed
Created Date
2022-02-21T03:00:36.000
Update Date
2023-06-08T23:40:45.000
Closed Date
2022-02-22T19:45:37.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000001Q6iAAAS
Lat Location
(32.97052104425369400,-96.78906314980500000)
26-00089683
Service Request Number: 26-00089683 • Address: ROBIN HILL LN & WINDLEDGE DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00089683
Address
ROBIN HILL LN & WINDLEDGE DR, DALLAS, TX, 75238
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-05T16:42:12.000
Update Date
2026-03-09T10:10:53.000
Closed Date
2026-03-09T10:10:52.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZztqyAAB
Lat Location
(32.88411420289170000,-96.71368308288794000)
26-00090145
Service Request Number: 26-00090145 • Address: E MOCKINGBIRD LN & N CENTRAL EXPY SB, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
26-00090145
Address
E MOCKINGBIRD LN & N CENTRAL EXPY SB, DALLAS, TX, 75205
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Timing - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-05T23:04:09.000
Update Date
2026-03-09T11:38:16.000
Closed Date
2026-03-09T11:38:15.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001a4ZTNAA2
Lat Location
(32.83654011212465000,-96.77892339285572000)
21-00730372
Service Request Number: 21-00730372 • Address: 1100 TIMPLEMORE DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
21-00730372
Address
1100 TIMPLEMORE DR, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-08-07T14:56:57.000
Update Date
2023-06-09T00:48:28.000
Closed Date
2021-09-03T13:09:48.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000pBujgAAC
Lat Location
(32.82786189378017000,-96.71416315577858000)
26-00093256
Service Request Number: 26-00093256 • Address: 499 HART ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00093256
Address
499 HART ST, DALLAS, TX, 75203
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Construction Right of Way/Status - TPW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-03-20T23:59:00.000
Status
Closed
Created Date
2026-03-08T14:39:02.000
Update Date
2026-03-09T13:12:41.000
Closed Date
2026-03-09T13:12:31.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aRrJ9AAK
Lat Location
(32.75337030641787000,-96.80255332562362000)
23-00174995
Service Request Number: 23-00174995 • Address: FUREY ST & MCBROOM ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
23-00174995
Address
FUREY ST & MCBROOM ST, DALLAS, TX, 75212
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-05-03T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-03-29T11:34:55.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2023-04-18T09:25:38.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005TFOlAAO
Lat Location
(32.78272889372233600,-96.87691695767421000)
26-00253526
Service Request Number: 26-00253526 • Address: 2821 ROUTH ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00253526
Address
2821 ROUTH ST, DALLAS, TX, 75201
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-10T21:44:20.000
Update Date
2026-07-24T12:13:17.000
Closed Date
2026-07-22T11:26:25.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ungrlAAA
Lat Location
(32.79811369696072600,-96.80401621476423000)
26-00090273
Service Request Number: 26-00090273 • Address: 1204 WILLOW GLEN DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
26-00090273
Address
1204 WILLOW GLEN DR, DALLAS, TX, 75232
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-06T08:30:18.000
Update Date
2026-03-09T17:02:45.000
Closed Date
2026-03-09T17:02:44.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001a6wgoAAA
Lat Location
(32.67471465512353000,-96.84082245610215000)
26-00265798
Service Request Number: 26-00265798 • Address: 928 LIBERTY CT, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00265798
Address
928 LIBERTY CT, DALLAS, TX, 75204
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-06-23T23:59:00.000
Status
Closed
Created Date
2026-06-17T21:01:48.000
Update Date
2026-06-18T14:41:52.000
Closed Date
2026-06-18T14:41:52.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001wKBTdAAO
Lat Location
(32.79241558692194000,-96.78970814327991000)
26-00072291
Service Request Number: 26-00072291 • Address: 3806 MUNGER AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00072291
Address
3806 MUNGER AVE, DALLAS, TX, 75204
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-23T15:30:20.000
Update Date
2026-03-09T09:58:45.000
Closed Date
2026-03-09T09:58:45.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001Xmwz4AAB
Lat Location
(32.79947587391278000,-96.78755339028740000)
24-00326734
Service Request Number: 24-00326734 • Address: 3142 HARLANDALE AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00326734
Address
3142 HARLANDALE AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-05T18:14:05.000
Update Date
2024-07-12T17:43:22.000
Closed Date
2024-07-12T17:43:21.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000008DCfxAAG
Lat Location
(32.70872154338335000,-96.80756268840184000)
21-00960099
Service Request Number: 21-00960099 • Address: 2315 TOULON LN, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
21-00960099
Address
2315 TOULON LN, DALLAS, TX, 75227
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose Cat - DAS
Overall Service Request Due Date
2021-11-25T00:59:00.000
Status
Closed
Created Date
2021-11-23T12:17:57.000
Update Date
2023-06-08T23:50:51.000
Closed Date
2021-11-23T12:17:57.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000tSAxQAAW
Lat Location
(32.75286672044243000,-96.67532970407278000)
26-00354654
Service Request Number: 26-00354654 • Address: 2423 VOLGA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00354654
Address
2423 VOLGA AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-08-13T23:59:00.000
Status
Closed
Created Date
2026-08-11T09:40:08.000
Update Date
2026-08-11T10:48:42.000
Closed Date
2026-08-11T10:48:36.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000028sEI5AAM
Lat Location
(32.70550135541232000,-96.78842672735269000)
26-00095310
Service Request Number: 26-00095310 • Address: 1426 CANADA DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00095310
Address
1426 CANADA DR, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T17:46:13.000
Update Date
2026-03-09T18:04:41.000
Closed Date
2026-03-09T18:04:41.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001ahgGTAAY
Lat Location
(32.78852148084367000,-96.84342021766443000)
23-00338992
Service Request Number: 23-00338992 • Address: 9983 RIO DOSO DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
23-00338992
Address
9983 RIO DOSO DR, DALLAS, TX, 75227
City Council District
7
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-08-04T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-07-22T12:36:55.000
Update Date
2023-07-24T12:26:30.000
Closed Date
2023-07-24T12:26:26.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
5008z000005ygt0AAA
Lat Location
(32.76682278428141600,-96.64900248787612000)
23-00213002
Service Request Number: 23-00213002 • Address: 3635 ESPANOLA DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
23-00213002
Address
3635 ESPANOLA DR, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-15T18:18:56.000
Update Date
2023-06-07T01:12:19.000
Closed Date
2023-05-17T07:10:34.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000005cQmjAAE
Lat Location
(32.86845591742131500,-96.85788516639035000)
26-00208626
Service Request Number: 26-00208626 • Address: 10331 RED ELM RD, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00208626
Address
10331 RED ELM RD, DALLAS, TX, 75243
City Council District
10
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-06-01T23:59:00.000
Status
Closed
Created Date
2026-05-15T08:35:23.000
Update Date
2026-05-15T11:51:46.000
Closed Date
2026-05-15T11:51:28.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001p9o1LAAQ
Lat Location
(32.91131275564323000,-96.70651127140488000)
26-00308666
Service Request Number: 26-00308666 • Address: 648 N TYLER ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00308666
Address
648 N TYLER ST, DALLAS, TX, 75208
City Council District
1
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-07-28T23:59:00.000
Status
Closed
Created Date
2026-07-14T10:42:18.000
Update Date
2026-07-24T18:20:41.000
Closed Date
2026-07-24T18:20:40.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000022R5fpAAC
Lat Location
(32.75125684562000000,-96.83740251125779000)
25-00129031
Service Request Number: 25-00129031 • Address: 10222 N WALTON WALKER BLVD NB, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
25-00129031
Address
10222 N WALTON WALKER BLVD NB, DALLAS, TX, 75220
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-03-25T23:59:00.000
Status
Closed
Created Date
2025-03-24T13:31:47.000
Update Date
2025-03-24T13:38:25.000
Closed Date
2025-03-24T13:38:25.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000a1ZofAAE
Lat Location
(32.86070582952939400,-96.90162167631495000)
26-00341877
Service Request Number: 26-00341877 • Address: 3055 LOCKMOOR LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00341877
Address
3055 LOCKMOOR LN, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-08-03T12:42:55.000
Update Date
2026-08-08T09:21:03.000
Closed Date
2026-08-08T09:21:03.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000026vjfDAAQ
Lat Location
(32.87913647463595600,-96.87571864234920000)
25-00582697
Service Request Number: 25-00582697 • Address: 3182 OBANNON DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
25-00582697
Address
3182 OBANNON DR, DALLAS, TX, 75224
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-12-14T00:59:00.000
Status
Closed
Created Date
2025-12-12T11:00:16.000
Update Date
2025-12-12T13:01:45.000
Closed Date
2025-12-12T13:01:45.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001JS1H4AAL
Lat Location
(32.70849745643481000,-96.83924809658788000)
25-00275951
Service Request Number: 25-00275951 • Address: 722 N MARSALIS AVE, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
25-00275951
Address
722 N MARSALIS AVE, DALLAS, TX, 75203
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-10T16:27:26.000
Update Date
2025-06-11T12:47:17.000
Closed Date
2025-06-11T12:00:25.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000lNXD7AAO
Lat Location
(32.75634266690398000,-96.81549771013505000)
23-00303881
Service Request Number: 23-00303881 • Address: 8653 REDONDO DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
23-00303881
Address
8653 REDONDO DR, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-07-07T23:59:00.000
Status
Closed
Created Date
2023-07-03T20:31:25.000
Update Date
2023-07-07T11:48:29.000
Closed Date
2023-07-07T11:48:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005rWWUAA2
Lat Location
(32.82115731635732000,-96.71050828760978000)
23-00116489
Service Request Number: 23-00116489 • Address: ARAPAHO RD & DALLAS NORTH TOLLWAY SB, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
23-00116489
Address
ARAPAHO RD & DALLAS NORTH TOLLWAY SB, DALLAS, TX, 75248
City Council District
11
Department
Police Department
Service Request Type
Panhandling - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-03-21T23:59:00.000
Status
Closed
Created Date
2023-03-14T14:49:07.000
Update Date
2023-06-07T01:26:13.000
Closed Date
2023-03-20T14:53:51.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005Ip48AAC
Lat Location
(32.95950008555354000,-96.82113510848225000)
25-00543175
Service Request Number: 25-00543175 • Address: 2484 W FIVE MILE PKWY, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
25-00543175
Address
2484 W FIVE MILE PKWY, DALLAS, TX, 75233
City Council District
3
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-11-15T00:59:00.000
Status
Closed
Created Date
2025-11-12T15:53:53.000
Update Date
2025-11-14T22:27:16.000
Closed Date
2025-11-14T22:27:07.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001DLuooAAD
Lat Location
(32.70464616065838500,-96.85951224754955000)
25-00231062
Service Request Number: 25-00231062 • Address: 2526 BLAYDON DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
25-00231062
Address
2526 BLAYDON DR, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-18T11:37:56.000
Update Date
2025-06-11T14:01:51.000
Closed Date
2025-06-11T14:01:50.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000hzyjMAAQ
Lat Location
(32.81145032585162400,-96.67282035200998000)
26-00092401
Service Request Number: 26-00092401 • Address: BOWEN ST & CARLISLE ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00092401
Address
BOWEN ST & CARLISLE ST, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-07T14:13:08.000
Update Date
2026-03-09T09:50:41.000
Closed Date
2026-03-09T09:50:41.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aMM36AAG
Lat Location
(32.80408395017743000,-96.80254643072082000)
21-00423193
Service Request Number: 21-00423193 • Address: 7606 QUEENS GARDEN DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
21-00423193
Address
7606 QUEENS GARDEN DR, DALLAS, TX, 75248
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2021-05-12T16:46:41.000
Status
Closed
Created Date
2021-05-11T16:46:41.000
Update Date
2023-06-09T01:38:13.000
Closed Date
2021-05-11T16:46:41.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000lePcXAAU
Lat Location
(32.98089369325693000,-96.77778341033955000)
26-00039438
Service Request Number: 26-00039438 • Address: 7458 EMORY OAK LN, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
26-00039438
Address
7458 EMORY OAK LN, DALLAS, TX, 75249
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-01T20:22:43.000
Update Date
2026-03-09T13:28:46.000
Closed Date
2026-03-09T13:28:46.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001TDFKzAAP
Lat Location
(32.62971588938671000,-96.95291450208535000)
22-00458559
Service Request Number: 22-00458559 • Address: 1300 E 10TH ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
22-00458559
Address
1300 E 10TH ST, DALLAS, TX, 75203
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - PBW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2022-11-02T23:59:00.000
Status
Closed
Created Date
2022-10-19T15:08:36.000
Update Date
2024-10-01T00:08:46.000
Closed Date
2022-10-20T07:56:08.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003sm6eAAA
Lat Location
(32.74807237850182000,-96.80559632378659000)
24-00572407
Service Request Number: 24-00572407 • Address: 5225 VERDE VALLEY LN, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
24-00572407
Address
5225 VERDE VALLEY LN, DALLAS, TX, 75254
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-11-30T22:33:09.000
Update Date
2024-12-06T12:04:33.000
Closed Date
2024-12-06T12:04:33.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000L4wpNAAR
Lat Location
(32.94885902813880000,-96.81875747409282000)
21-00933013
Service Request Number: 21-00933013 • Address: 2758 EL TIVOLI DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
21-00933013
Address
2758 EL TIVOLI DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-11-02T12:58:13.000
Update Date
2023-06-08T23:54:00.000
Closed Date
2021-11-23T13:19:53.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000tOigIAAS
Lat Location
(32.75207211247143000,-96.86509518056988000)
23-00050549
Service Request Number: 23-00050549 • Address: 9348 BECK AVE, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
23-00050549
Address
9348 BECK AVE, DALLAS, TX, 75228
City Council District
7
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-02-04T00:59:00.000
Status
Closed
Created Date
2023-02-01T08:59:21.000
Update Date
2023-06-07T01:44:11.000
Closed Date
2023-02-01T16:10:31.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z00000519pnAAA
Lat Location
(32.81463991149491500,-96.69043907775583000)
24-00482293
Service Request Number: 24-00482293 • Address: 4080 N CENTRAL SERV NB, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
24-00482293
Address
4080 N CENTRAL SERV NB, DALLAS, TX, 75204
City Council District
2
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-10-04T18:59:00.000
Status
Closed (Transferred)
Created Date
2024-10-03T18:00:18.000
Update Date
2024-10-04T10:19:44.000
Closed Date
2024-10-04T10:19:41.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00000BlbsEAAR
Lat Location
(32.81284185653791500,-96.79035648156578000)
22-00523206
Service Request Number: 22-00523206 • Address: 10455 BROCKBANK DR, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
22-00523206
Address
10455 BROCKBANK DR, DALLAS, TX, 75229
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-12-05T13:48:43.000
Update Date
2023-06-08T02:05:45.000
Closed Date
2022-12-17T13:52:08.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004LLn6AAG
Lat Location
(32.88929602541805000,-96.87723493390715000)
26-00087315
Service Request Number: 26-00087315 • Address: 2712 SWANSON ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
26-00087315
Address
2712 SWANSON ST, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-04T15:09:22.000
Update Date
2026-03-09T21:37:50.000
Closed Date
2026-03-09T16:55:27.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Zi0vmAAB
Lat Location
(32.77320815812435000,-96.74657453171683000)
26-00087454
Service Request Number: 26-00087454 • Address: 8750 N CENTRAL SERV NB, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
26-00087454
Address
8750 N CENTRAL SERV NB, DALLAS, TX, 75231
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T15:48:07.000
Update Date
2026-03-09T09:52:52.000
Closed Date
2026-03-09T09:52:27.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZjB7aAAF
Lat Location
(32.86857420258483000,-96.76961844637762000)
26-00061191
Service Request Number: 26-00061191 • Address: 8750 THACKERY ST, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
26-00061191
Address
8750 THACKERY ST, DALLAS, TX, 75225
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-02-20T00:59:00.000
Status
Closed
Created Date
2026-02-16T13:21:46.000
Update Date
2026-03-09T08:18:10.000
Closed Date
2026-03-09T08:17:48.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001WI893AAD
Lat Location
(32.86965313268268000,-96.79137135709553000)
26-00344507
Service Request Number: 26-00344507 • Address: 2634 FALLS DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00344507
Address
2634 FALLS DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-08-04T15:33:08.000
Update Date
2026-08-05T12:29:17.000
Closed Date
2026-08-05T12:29:16.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000027KGWeAAO
Lat Location
(32.72599640406136000,-96.86294160825432000)
26-00297810
Service Request Number: 26-00297810 • Address: 2704 MAGNA VISTA DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00297810
Address
2704 MAGNA VISTA DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-07T11:47:28.000
Update Date
2026-07-24T13:55:14.000
Closed Date
2026-07-24T13:55:14.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000020rEbkAAE
Lat Location
(32.72127161188588000,-96.77946603931356000)
26-00242799
Service Request Number: 26-00242799 • Address: 1525 ELK CREEK RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00242799
Address
1525 ELK CREEK RD, DALLAS, TX, 75253
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-04T16:13:23.000
Update Date
2026-06-18T13:10:19.000
Closed Date
2026-06-18T13:10:18.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001tOT2HAAW
Lat Location
(32.68877155218163000,-96.61063558774408000)
24-00502442
Service Request Number: 24-00502442 • Address: 9115 METZ AVE, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
24-00502442
Address
9115 METZ AVE, DALLAS, TX, 75232
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-10-17T23:59:00.000
Status
Closed
Created Date
2024-10-16T13:28:29.000
Update Date
2024-10-16T13:52:22.000
Closed Date
2024-10-16T13:52:21.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000EAbUTAA1
Lat Location
(32.63838893817981600,-96.83580134091062000)
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