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311 Winter Calls

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests that deal with streets and mobility such as street and pot hole repair are also very common. 311 also receives requests to address environmental issues such as water conservation and air quality complaints.
This dataset represents all Service Request from October 1, 2020 to present.

Services 311 Customer Service Dataset aijr-2vdm 16 fields
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Showing 50 real records
23-00329268
Service Request Number: 23-00329268 • Address: 1239 HARTSDALE DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
23-00329268
Address
1239 HARTSDALE DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-18T15:38:25.000
Update Date
2023-07-19T16:08:45.000
Closed Date
2023-07-19T16:08:44.000
Priority
Emergency
Method Received Description
Phone
Unique Key
5008z000005wdYnAAI
Lat Location
(32.75768997789723000,-96.86902355103318000)
26-00015938
Service Request Number: 26-00015938 • Address: 6809 KENWOOD AVE, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00015938
Address
6809 KENWOOD AVE, DALLAS, TX, 75214
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2026-01-28T00:59:00.000
Status
Closed
Created Date
2026-01-12T15:03:43.000
Update Date
2026-01-15T09:47:35.000
Closed Date
2026-01-15T09:47:34.000
Outcome
Final Results
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001OzbdpAAB
Lat Location
(32.83242506194996000,-96.74422063558890000)
22-00069261
Service Request Number: 22-00069261 • Address: 1628 OAK LAWN AVE, DALLAS, TX, 75207 • City Council District: 6
Service Request Number
22-00069261
Address
1628 OAK LAWN AVE, DALLAS, TX, 75207
City Council District
6
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-03-04T00:59:00.000
Status
Closed
Created Date
2022-02-22T19:28:28.000
Update Date
2023-06-08T23:41:12.000
Closed Date
2022-03-29T13:57:58.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000001QpSBAA0
Lat Location
(32.79679357292862000,-96.81971586301846000)
22-00108048
Service Request Number: 22-00108048 • Address: 300 S RANDOLPH DR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
22-00108048
Address
300 S RANDOLPH DR, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-03-22T15:45:39.000
Update Date
2023-06-08T22:52:11.000
Closed Date
2022-03-22T15:48:13.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000001bUIsAAM
Lat Location
(32.74333621997091400,-96.88765179432062000)
22-00129401
Service Request Number: 22-00129401 • Address: 1415 BENNETT AVE, DALLAS, TX, 75206 • City Council District: 2
Service Request Number
22-00129401
Address
1415 BENNETT AVE, DALLAS, TX, 75206
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2022-04-06T23:59:00.000
Status
Closed
Created Date
2022-04-05T13:26:51.000
Update Date
2023-06-08T23:09:41.000
Closed Date
2022-04-05T13:26:51.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000001jpVZAAY
Lat Location
(32.80509190440207000,-96.77315429489880000)
21-00423739
Service Request Number: 21-00423739 • Address: 2011 BAYSIDE ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00423739
Address
2011 BAYSIDE ST, DALLAS, TX, 75212
City Council District
6
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-05-26T23:59:00.000
Status
Closed
Created Date
2021-05-12T07:17:22.000
Update Date
2023-06-09T01:38:19.000
Closed Date
2021-05-23T08:15:40.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500t000000leXj1AAE
Lat Location
(32.78884436287528000,-96.85391117807934000)
23-00323690
Service Request Number: 23-00323690 • Address: 3206 PALO ALTO DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
23-00323690
Address
3206 PALO ALTO DR, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2023-07-17T23:59:00.000
Status
Closed
Created Date
2023-07-14T17:24:17.000
Update Date
2023-07-14T17:24:21.000
Closed Date
2023-07-14T17:24:17.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005vSmBAAU
Lat Location
(32.65734274518002000,-96.77002930519096000)
23-00050584
Service Request Number: 23-00050584 • Address: 1561 SERENADE LN, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
23-00050584
Address
1561 SERENADE LN, DALLAS, TX, 75241
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-02-03T00:59:00.000
Status
Closed
Created Date
2023-02-01T09:54:31.000
Update Date
2023-06-07T01:44:11.000
Closed Date
2023-02-02T06:11:35.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000051CffAAE
Lat Location
(32.67895052411870000,-96.79767014669959000)
23-00576083
Service Request Number: 23-00576083 • Address: 4825 COLE AVE, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
23-00576083
Address
4825 COLE AVE, DALLAS, TX, 75205
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-12-23T14:30:42.000
Update Date
2024-01-19T17:30:33.000
Closed Date
2024-01-19T17:30:32.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006uuSHAAY
Lat Location
(32.82671119784455000,-96.78709396300428000)
22-00089807
Service Request Number: 22-00089807 • Address: 4066 NORTHVIEW LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
22-00089807
Address
4066 NORTHVIEW LN, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-03-16T23:59:00.000
Status
Closed
Created Date
2022-03-09T16:08:44.000
Update Date
2023-06-08T23:35:51.000
Closed Date
2022-03-17T08:00:48.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001WLnHAAW
Lat Location
(32.90303151187910000,-96.84167416910772000)
25-00440219
Service Request Number: 25-00440219 • Address: 4632 SURF DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
25-00440219
Address
4632 SURF DR, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-11T00:53:57.000
Update Date
2025-09-11T19:51:13.000
Closed Date
2025-09-11T19:51:12.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000010eOuPAAU
Lat Location
(32.84393907589690000,-96.74601336024936000)
24-00360619
Service Request Number: 24-00360619 • Address: 3736 VAN NESS LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
24-00360619
Address
3736 VAN NESS LN, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-25T15:00:54.000
Update Date
2024-07-27T17:03:24.000
Closed Date
2024-07-27T17:03:24.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000002992zAAA
Lat Location
(32.87287045525285000,-96.85473849413805000)
23-00422913
Service Request Number: 23-00422913 • Address: 1221 MORAN DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
23-00422913
Address
1221 MORAN DR, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-09-18T23:59:00.000
Status
Closed
Created Date
2023-09-11T14:52:24.000
Update Date
2023-09-15T10:15:12.000
Closed Date
2023-09-15T10:15:12.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006GqZuAAK
Lat Location
(32.84076561676192000,-96.69237218961105000)
26-00094888
Service Request Number: 26-00094888 • Address: 100 N RANDOLPH DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00094888
Address
100 N RANDOLPH DR, DALLAS, TX, 75211
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T14:53:05.000
Update Date
2026-03-09T18:31:29.000
Closed Date
2026-03-09T18:31:29.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aeuCjAAI
Lat Location
(32.74522061231048000,-96.89020178014772000)
23-00562535
Service Request Number: 23-00562535 • Address: 2900 THOMAS AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
23-00562535
Address
2900 THOMAS AVE, DALLAS, TX, 75204
City Council District
14
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-12-29T00:59:00.000
Status
Closed
Created Date
2023-12-13T12:19:20.000
Update Date
2023-12-18T11:31:18.000
Closed Date
2023-12-18T11:31:17.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006qioyAAA
Lat Location
(32.79651405503868500,-96.79700663871618000)
24-00360634
Service Request Number: 24-00360634 • Address: 1231 S MARLBOROUGH AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
24-00360634
Address
1231 S MARLBOROUGH AVE, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-08-01T23:59:00.000
Status
Closed
Created Date
2024-07-25T15:04:51.000
Update Date
2024-07-30T09:22:23.000
Closed Date
2024-07-30T09:22:22.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000002A2llAAC
Lat Location
(32.73275419446914000,-96.85185766631592000)
22-00392757
Service Request Number: 22-00392757 • Address: 200 W GROVER C WASHINGTON AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
22-00392757
Address
200 W GROVER C WASHINGTON AVE, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-09-09T09:00:08.000
Update Date
2023-06-08T02:47:36.000
Closed Date
2022-09-29T15:54:45.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003WK60AAG
Lat Location
(32.71746336494078000,-96.82476329998103000)
24-00435280
Service Request Number: 24-00435280 • Address: 4221 CEDAR LAKE DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
24-00435280
Address
4221 CEDAR LAKE DR, DALLAS, TX, 75227
City Council District
5
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-09-09T23:59:00.000
Status
Closed
Created Date
2024-09-07T16:34:34.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-09-08T08:51:56.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000007km2PAAQ
Lat Location
(32.77408062551333500,-96.68593125255502000)
26-00088899
Service Request Number: 26-00088899 • Address: 19009 PRESTON RD, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00088899
Address
19009 PRESTON RD, DALLAS, TX, 75252
City Council District
12
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-03-05T12:15:49.000
Update Date
2026-03-09T16:45:27.000
Closed Date
2026-03-09T16:45:27.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001ZvDVKAA3
Lat Location
(33.00720250157738000,-96.79575390368474000)
25-00565785
Service Request Number: 25-00565785 • Address: 1000 E LEDBETTER DR, DALLAS, TX, 75216 • City Council District: 3
Service Request Number
25-00565785
Address
1000 E LEDBETTER DR, DALLAS, TX, 75216
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Barricades - Pickup/Reset/Replace - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-12-02T00:59:00.000
Status
Closed
Created Date
2025-11-30T14:15:20.000
Update Date
2025-11-30T14:17:38.000
Closed Date
2025-11-30T14:17:38.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001Gui9XAAR
Lat Location
(32.68338326226529500,-96.80987149098411000)
23-00005092
Service Request Number: 23-00005092 • Address: 8366 LULLWATER DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
23-00005092
Address
8366 LULLWATER DR, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-01-12T00:59:00.000
Status
Closed
Created Date
2023-01-04T13:24:57.000
Update Date
2023-06-07T01:54:21.000
Closed Date
2023-01-10T18:33:19.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000004g4c6AAA
Lat Location
(32.86215035511477000,-96.70396273046800000)
24-00135356
Service Request Number: 24-00135356 • Address: 7344 SECO BLVD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00135356
Address
7344 SECO BLVD, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-03-26T23:59:00.000
Status
Closed
Created Date
2024-03-25T13:59:52.000
Update Date
2024-03-25T17:23:13.000
Closed Date
2024-03-25T17:23:13.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007XgwGAAS
Lat Location
(32.73804329426840000,-96.69455245490965000)
22-00074888
Service Request Number: 22-00074888 • Address: 3816 HAPPY CANYON DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00074888
Address
3816 HAPPY CANYON DR, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-03-02T00:59:00.000
Status
Closed
Created Date
2022-02-28T14:06:51.000
Update Date
2023-06-08T23:36:48.000
Closed Date
2022-03-01T09:02:57.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001SlJbAAK
Lat Location
(32.67284513457379000,-96.75695850999950000)
21-00172187
Service Request Number: 21-00172187 • Address: 1221 GARZA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00172187
Address
1221 GARZA AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-02-25T14:00:19.000
Update Date
2023-06-09T02:17:09.000
Closed Date
2021-02-26T14:19:11.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000hlbVPAAY
Lat Location
(32.69841485793604400,-96.80781757202303000)
25-00228768
Service Request Number: 25-00228768 • Address: 2123 E ILLINOIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00228768
Address
2123 E ILLINOIS AVE, DALLAS, TX, 75216
City Council District
4
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-06-02T23:59:00.000
Status
Closed
Created Date
2025-05-16T13:05:23.000
Update Date
2026-05-15T13:35:29.000
Closed Date
2026-05-15T13:34:59.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000hogqMAAQ
Lat Location
(32.71862071749336600,-96.78815716980195000)
24-00492204
Service Request Number: 24-00492204 • Address: 1600 WYCLIFF AVE, DALLAS, TX, 75207 • City Council District: 6
Service Request Number
24-00492204
Address
1600 WYCLIFF AVE, DALLAS, TX, 75207
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-10-18T23:59:00.000
Status
Closed
Created Date
2024-10-10T08:44:40.000
Update Date
2024-10-10T09:00:39.000
Closed Date
2024-10-10T09:00:39.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000CxmRVAAZ
Lat Location
(32.80100656886354000,-96.83247898581670000)
26-00153454
Service Request Number: 26-00153454 • Address: 4048 GRAY OAK PL, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00153454
Address
4048 GRAY OAK PL, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-13T14:35:17.000
Update Date
2026-04-14T12:41:08.000
Closed Date
2026-04-14T12:41:08.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001hikKRAAY
Lat Location
(32.78977197271237000,-96.86482004733539000)
24-00258192
Service Request Number: 24-00258192 • Address: 1429 S BELT LINE RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
24-00258192
Address
1429 S BELT LINE RD, DALLAS, TX, 75253
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-05-31T10:13:42.000
Update Date
2024-06-11T10:46:32.000
Closed Date
2024-06-11T10:46:31.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000007yUoOAAU
Lat Location
(32.68262813381826000,-96.59494537350280000)
26-00317292
Service Request Number: 26-00317292 • Address: 4574 W KIEST BLVD, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
26-00317292
Address
4574 W KIEST BLVD, DALLAS, TX, 75236
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-07-21T23:59:00.000
Status
Closed
Created Date
2026-07-19T15:05:19.000
Update Date
2026-07-21T17:41:08.000
Closed Date
2026-07-19T17:40:15.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000023avY5AAI
Lat Location
(32.70553877919874000,-96.89688976960448000)
22-00275372
Service Request Number: 22-00275372 • Address: 2147 HUDSPETH AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00275372
Address
2147 HUDSPETH AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-29T15:37:37.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-07-25T15:56:27.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002jpQaAAI
Lat Location
(32.70471761289342000,-96.79407601447250000)
24-00492184
Service Request Number: 24-00492184 • Address: 6815 AMERICAN WAY, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
24-00492184
Address
6815 AMERICAN WAY, DALLAS, TX, 75237
City Council District
3
Department
Police Department
Service Request Type
Traffic Violations (Chronic) - DPD
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-12-21T00:59:00.000
Status
Closed
Created Date
2024-10-10T08:39:24.000
Update Date
2024-12-20T10:50:21.000
Closed Date
2024-12-20T10:50:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000CxfWTAAZ
Lat Location
(32.66591922129082000,-96.88428286281592000)
22-00074886
Service Request Number: 22-00074886 • Address: 4530 CORREGIDOR ST, DALLAS, TX, 75216 • City Council District: 7
Service Request Number
22-00074886
Address
4530 CORREGIDOR ST, DALLAS, TX, 75216
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-03-08T00:59:00.000
Status
Closed
Created Date
2022-02-28T14:06:28.000
Update Date
2023-06-08T23:36:48.000
Closed Date
2022-03-08T10:12:25.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001SlIiAAK
Lat Location
(32.70856867427081000,-96.74535398088650000)
25-00599220
Service Request Number: 25-00599220 • Address: 305 MATHEY CT, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00599220
Address
305 MATHEY CT, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Street/Road Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-12-28T00:59:00.000
Status
Closed
Created Date
2025-12-26T06:44:04.000
Update Date
2025-12-26T07:10:36.000
Closed Date
2025-12-26T07:10:36.000
Outcome
No Futher Action Required
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001LqALSAA3
Lat Location
(32.75688549558043000,-96.82717797175971000)
23-00253836
Service Request Number: 23-00253836 • Address: CEDAR CREST BLVD & E 11TH ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
23-00253836
Address
CEDAR CREST BLVD & E 11TH ST, DALLAS, TX, 75203
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-06-09T23:59:00.000
Status
Closed
Created Date
2023-06-06T19:26:13.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2023-06-07T02:39:35.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005iuZVAAY
Lat Location
(32.74633013601526000,-96.78666921727242000)
25-00504746
Service Request Number: 25-00504746 • Address: 8328 VAN PELT DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
25-00504746
Address
8328 VAN PELT DR, DALLAS, TX, 75228
City Council District
7
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-10-20T23:59:00.000
Status
Closed
Created Date
2025-10-18T10:28:52.000
Update Date
2025-10-18T14:48:25.000
Closed Date
2025-10-18T14:48:12.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000017EpNtAAK
Lat Location
(32.80010340338457000,-96.69744915498785000)
21-00454628
Service Request Number: 21-00454628 • Address: 12319 DANDRIDGE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
21-00454628
Address
12319 DANDRIDGE DR, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-05-25T23:59:00.000
Status
Closed
Created Date
2021-05-20T09:47:57.000
Update Date
2023-06-09T01:08:43.000
Closed Date
2021-05-27T09:58:57.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mBs1aAAC
Lat Location
(32.91558473503576000,-96.75783691955604000)
24-00458716
Service Request Number: 24-00458716 • Address: 3900 INVESTOR DR, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
24-00458716
Address
3900 INVESTOR DR, DALLAS, TX, 75237
City Council District
3
Department
Police Department
Service Request Type
Criminal Activities - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-09-27T18:59:00.000
Status
Closed
Created Date
2024-09-21T12:58:50.000
Update Date
2024-09-27T09:26:29.000
Closed Date
2024-09-27T09:26:28.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000009lEwoAAE
Lat Location
(32.65909716718028500,-96.88323058701185000)
22-00138877
Service Request Number: 22-00138877 • Address: 9304 PENINSULA DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
22-00138877
Address
9304 PENINSULA DR, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Mosquito - Do Not Spray - CCS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-04-18T13:51:54.000
Status
Closed
Created Date
2022-04-11T13:51:55.000
Update Date
2023-06-08T23:10:58.000
Closed Date
2022-04-14T14:11:17.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001nP2DAAU
Lat Location
(32.83965532962818000,-96.71072562422376000)
24-00258185
Service Request Number: 24-00258185 • Address: 6225 BELMONT AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
24-00258185
Address
6225 BELMONT AVE, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-05-31T10:12:51.000
Update Date
2024-06-12T14:53:18.000
Closed Date
2024-06-12T14:53:18.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007yUrvAAE
Lat Location
(32.81734691996381000,-96.75802248718115000)
23-00555282
Service Request Number: 23-00555282 • Address: 3138 S MARSALIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00555282
Address
3138 S MARSALIS AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-12-07T16:44:15.000
Update Date
2023-12-07T16:51:36.000
Closed Date
2023-12-07T16:51:34.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006oXSzAAM
Lat Location
(32.70693821514182000,-96.81438886709104000)
24-00593390
Service Request Number: 24-00593390 • Address: 2909 PLAYA VISTA DR, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
24-00593390
Address
2909 PLAYA VISTA DR, DALLAS, TX, 75236
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-12-17T18:59:00.000
Status
Closed
Created Date
2024-12-15T03:15:03.000
Update Date
2024-12-16T15:09:48.000
Closed Date
2024-12-16T15:09:44.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Msoj7AAB
Lat Location
(32.70906211185113000,-96.89631752792270000)
26-00174794
Service Request Number: 26-00174794 • Address: 7303 WILDBIRD LN, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00174794
Address
7303 WILDBIRD LN, DALLAS, TX, 75235
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-25T14:28:48.000
Update Date
2026-05-15T12:20:07.000
Closed Date
2026-05-15T11:34:13.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001kgFsTAAU
Lat Location
(32.82976013983421400,-96.85468066604744000)
26-00208255
Service Request Number: 26-00208255 • Address: CORRIGAN AVE & E LEDBETTER DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00208255
Address
CORRIGAN AVE & E LEDBETTER DR, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Other Dispatch - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-14T20:46:05.000
Update Date
2026-05-15T08:57:03.000
Closed Date
2026-05-15T08:56:46.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001p6phuAAA
Lat Location
(32.69223856039071000,-96.77695024077400000)
23-00444622
Service Request Number: 23-00444622 • Address: 2933 HOUSLEY DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
23-00444622
Address
2933 HOUSLEY DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2023-09-26T11:41:34.000
Status
Closed
Created Date
2023-09-25T11:41:34.000
Update Date
2023-11-13T16:59:07.000
Closed Date
2023-09-25T11:41:34.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006M3NBAA0
Lat Location
(32.85251929552947600,-96.66440220647793000)
26-00093348
Service Request Number: 26-00093348 • Address: 9303 CHIMNEY CORNER, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00093348
Address
9303 CHIMNEY CORNER, DALLAS, TX, 75243
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-08T16:01:43.000
Update Date
2026-03-09T09:01:40.000
Closed Date
2026-03-09T09:01:17.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aS8IMAA0
Lat Location
(32.92022287484015000,-96.73698349278857000)
25-00164366
Service Request Number: 25-00164366 • Address: 12159 DANDRIDGE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00164366
Address
12159 DANDRIDGE DR, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-12T13:14:33.000
Update Date
2025-04-16T15:48:18.000
Closed Date
2025-04-16T15:48:17.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000co9aCAAQ
Lat Location
(32.91343321933626000,-96.75943788707575000)
24-00437305
Service Request Number: 24-00437305 • Address: 11366 GATEWOOD PL, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
24-00437305
Address
11366 GATEWOOD PL, DALLAS, TX, 75218
City Council District
9
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-09-11T18:59:00.000
Status
Closed (Duplicate)
Created Date
2024-09-09T12:22:19.000
Update Date
2024-09-10T13:42:59.000
Closed Date
2024-09-10T13:42:51.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000007vMuFAAU
Lat Location
(32.85817435419680500,-96.68386046265273000)
24-00392664
Service Request Number: 24-00392664 • Address: 2419 DATHE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00392664
Address
2419 DATHE ST, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-08-14T23:59:00.000
Status
Closed
Created Date
2024-08-13T12:52:51.000
Update Date
2024-08-15T15:09:28.000
Closed Date
2024-08-15T15:09:28.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000004QZW6AAO
Lat Location
(32.76079694267119000,-96.76694465067203000)
22-00087457
Service Request Number: 22-00087457 • Address: 10508 MAPLEGROVE LN, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
22-00087457
Address
10508 MAPLEGROVE LN, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-03-15T23:59:00.000
Status
Closed
Created Date
2022-03-08T12:13:20.000
Update Date
2023-06-08T23:35:27.000
Closed Date
2022-03-10T16:04:13.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000001VlLSAA0
Lat Location
(32.84852082009881000,-96.69330772303621000)
25-00105492
Service Request Number: 25-00105492 • Address: 1602 ROWAN AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
25-00105492
Address
1602 ROWAN AVE, DALLAS, TX, 75223
City Council District
2
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-04-21T16:50:47.000
Status
Closed
Created Date
2025-03-10T16:50:48.000
Update Date
2025-04-25T12:27:02.000
Closed Date
2025-04-25T12:27:02.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Y49h4AAB
Lat Location
(32.78410792725198000,-96.74911677282739000)
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