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311 Winter Calls

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests that deal with streets and mobility such as street and pot hole repair are also very common. 311 also receives requests to address environmental issues such as water conservation and air quality complaints.
This dataset represents all Service Request from October 1, 2020 to present.

Services 311 Customer Service Dataset aijr-2vdm 16 fields
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Dataset fields
Showing 50 real records
25-00183952
Service Request Number: 25-00183952 • Address: CARUTH HAVEN LN & N CENTRAL EXPY SB, DALLAS, TX, 75206 • City Council District: 13
Service Request Number
25-00183952
Address
CARUTH HAVEN LN & N CENTRAL EXPY SB, DALLAS, TX, 75206
City Council District
13
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-05-07T23:59:00.000
Status
Closed
Created Date
2025-04-23T12:26:00.000
Update Date
2026-05-15T13:37:32.000
Closed Date
2026-05-15T13:37:28.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000eLH3iAAG
Lat Location
(32.86081948401507400,-96.77039147215638000)
26-00433271
Service Request Number: 26-00433271 • Address: S BELT LINE RD & SEAGOVILLE RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00433271
Address
S BELT LINE RD & SEAGOVILLE RD, DALLAS, TX, 75253
City Council District
8
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-10-01T23:59:00.000
Status
Closed
Created Date
2026-09-30T12:26:39.000
Update Date
2026-10-02T14:09:19.000
Closed Date
2026-09-30T14:07:54.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00002LGnsVAAT
Lat Location
(32.68764357358238000,-96.58867181523516000)
26-00094951
Service Request Number: 26-00094951 • Address: 2834 POINSETTIA DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00094951
Address
2834 POINSETTIA DR, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T15:17:11.000
Update Date
2026-03-09T18:27:29.000
Closed Date
2026-03-09T18:27:26.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aeT66AAE
Lat Location
(32.72432117400068000,-96.86708006442103000)
26-00202728
Service Request Number: 26-00202728 • Address: 9304 FOREST LN, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00202728
Address
9304 FOREST LN, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Traffic - Construction Signs - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-08T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-05-01T12:40:37.000
Update Date
2026-05-12T10:45:19.000
Closed Date
2026-05-12T10:45:17.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001oQV2xAAG
Lat Location
(32.90894567010331400,-96.73846414217776000)
22-00246393
Service Request Number: 22-00246393 • Address: 4512 BRIARGLEN DR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
22-00246393
Address
4512 BRIARGLEN DR, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-11T11:49:02.000
Update Date
2023-06-08T23:18:15.000
Closed Date
2022-06-11T11:53:14.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002QxVTAA0
Lat Location
(32.71509928621054000,-96.89351208380910000)
26-00433092
Service Request Number: 26-00433092 • Address: 745 QUINELLA DR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
26-00433092
Address
745 QUINELLA DR, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-09-30T11:25:19.000
Update Date
2026-10-02T11:07:54.000
Closed Date
2026-10-02T11:07:54.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00002LFqHKAA1
Lat Location
(32.73980328683802600,-96.92693188921542000)
21-00589714
Service Request Number: 21-00589714 • Address: 10526 FERN DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00589714
Address
10526 FERN DR, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-06-25T21:55:55.000
Update Date
2023-06-12T01:09:15.000
Closed Date
2021-07-14T10:54:11.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000nQtoeAAC
Lat Location
(32.84004235298531400,-96.67907437013017000)
23-00427992
Service Request Number: 23-00427992 • Address: 214 W OHIO AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
23-00427992
Address
214 W OHIO AVE, DALLAS, TX, 75224
City Council District
4
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-09-28T23:59:00.000
Status
Closed
Created Date
2023-09-14T09:30:10.000
Update Date
2023-09-27T09:03:52.000
Closed Date
2023-09-27T09:03:51.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006I24BAAS
Lat Location
(32.71935526864626000,-96.82497102879816000)
22-00246384
Service Request Number: 22-00246384 • Address: 9454 TIMBERLEAF DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
22-00246384
Address
9454 TIMBERLEAF DR, DALLAS, TX, 75243
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-06-12T23:59:00.000
Status
Closed
Created Date
2022-06-11T11:44:33.000
Update Date
2023-06-08T23:18:15.000
Closed Date
2022-06-11T17:05:51.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002QxRRAA0
Lat Location
(32.90645130622658000,-96.73442737362001000)
23-00375354
Service Request Number: 23-00375354 • Address: 3700 SHORECREST DR, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
23-00375354
Address
3700 SHORECREST DR, DALLAS, TX, 75209
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-13T17:37:07.000
Update Date
2023-08-17T11:50:44.000
Closed Date
2023-08-17T11:50:42.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z0000066C2CAAU
Lat Location
(32.85878862784285600,-96.85033785866345000)
26-00338622
Service Request Number: 26-00338622 • Address: 1031 HOKE SMITH DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00338622
Address
1031 HOKE SMITH DR, DALLAS, TX, 75224
City Council District
4
Department
Sanitation
Service Request Type
Sanitation District Billing Dispute - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-08-21T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-07-10T14:30:46.000
Update Date
2026-07-31T15:10:03.000
Closed Date
2026-07-31T15:10:00.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000026UjeLAAS
Lat Location
(32.70801481085851000,-96.83885061514862000)
23-00112969
Service Request Number: 23-00112969 • Address: 6850 GREENVILLE AVE, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
23-00112969
Address
6850 GREENVILLE AVE, DALLAS, TX, 75231
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-03-12T21:46:00.000
Update Date
2023-06-07T01:40:57.000
Closed Date
2023-03-17T09:43:26.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005IC6uAAG
Lat Location
(32.87001516482412000,-96.76587248427758000)
26-00347978
Service Request Number: 26-00347978 • Address: 7300 ELDERBERRY LN, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
26-00347978
Address
7300 ELDERBERRY LN, DALLAS, TX, 75249
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-06T12:44:29.000
Update Date
2026-08-06T20:40:38.000
Closed Date
2026-08-06T20:40:38.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000027qRwnAAE
Lat Location
(32.64514881029657500,-96.94741924354360000)
26-00092308
Service Request Number: 26-00092308 • Address: 8303 TIMBERBROOK LN, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
26-00092308
Address
8303 TIMBERBROOK LN, DALLAS, TX, 75249
City Council District
3
Department
Dallas Fire Rescue
Service Request Type
Smoke Detector Request - DFR
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-17T23:59:00.000
Status
Closed
Created Date
2026-03-07T12:40:37.000
Update Date
2026-03-09T12:37:42.000
Closed Date
2026-03-09T12:37:41.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aLrX8AAK
Lat Location
(32.66542787243391000,-96.95102707418964000)
24-00222819
Service Request Number: 24-00222819 • Address: 2625 MAIN ST, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
24-00222819
Address
2625 MAIN ST, DALLAS, TX, 75226
City Council District
2
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-05-29T00:59:00.000
Status
Closed
Created Date
2024-05-13T09:12:50.000
Update Date
2024-05-22T09:14:03.000
Closed Date
2024-05-22T09:14:02.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007rCF1AAM
Lat Location
(32.78360789375635400,-96.78583755483169000)
23-00442754
Service Request Number: 23-00442754 • Address: 7662 WELLCREST DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
23-00442754
Address
7662 WELLCREST DR, DALLAS, TX, 75230
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-23T14:05:11.000
Update Date
2023-09-28T15:51:27.000
Closed Date
2023-09-28T15:51:26.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006Lb0UAAS
Lat Location
(32.88806247574782000,-96.77549404593725000)
23-00210409
Service Request Number: 23-00210409 • Address: 1500 CLAUDE ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
23-00210409
Address
1500 CLAUDE ST, DALLAS, TX, 75203
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2023-05-15T23:59:00.000
Status
Closed
Created Date
2023-05-14T09:39:02.000
Update Date
2023-06-07T01:11:33.000
Closed Date
2023-05-14T12:21:47.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005c1cVAAQ
Lat Location
(32.74008163004648000,-96.80004724214577000)
22-00292273
Service Request Number: 22-00292273 • Address: 3726 CASTLE HILLS DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00292273
Address
3726 CASTLE HILLS DR, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-07-11T12:51:55.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-14T15:29:31.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002qfEiAAI
Lat Location
(32.67842504744631000,-96.76201175189898000)
25-00041552
Service Request Number: 25-00041552 • Address: 7779 CONCORDIA LN, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
25-00041552
Address
7779 CONCORDIA LN, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-01-30T12:53:50.000
Update Date
2025-01-30T12:56:59.000
Closed Date
2025-01-30T12:56:59.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000SUOphAAH
Lat Location
(32.65188809272683600,-96.81036423436134000)
21-00172934
Service Request Number: 21-00172934 • Address: 4341 WOODHOLLOW DR, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
21-00172934
Address
4341 WOODHOLLOW DR, DALLAS, TX, 75237
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-02-25T16:07:07.000
Update Date
2023-06-09T02:17:17.000
Closed Date
2021-02-26T15:32:58.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000hlgD9AAI
Lat Location
(32.69027396369522000,-96.86343553098570000)
26-00093478
Service Request Number: 26-00093478 • Address: 6321 RAVENDALE LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00093478
Address
6321 RAVENDALE LN, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-08T18:13:11.000
Update Date
2026-03-09T16:45:47.000
Closed Date
2026-03-09T16:45:46.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aT1I1AAK
Lat Location
(32.83845084277910000,-96.75469897690094000)
24-00084150
Service Request Number: 24-00084150 • Address: 7036 TWIN HILLS AVE, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
24-00084150
Address
7036 TWIN HILLS AVE, DALLAS, TX, 75231
City Council District
13
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-03-25T18:59:00.000
Status
Closed (Transferred)
Created Date
2024-02-19T13:54:26.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2024-02-22T12:04:44.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007JURvAAO
Lat Location
(32.87431050285796600,-96.76432384844773000)
26-00149916
Service Request Number: 26-00149916 • Address: 6626 FLANARY LN, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00149916
Address
6626 FLANARY LN, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-10T17:13:52.000
Update Date
2026-04-14T09:05:32.000
Closed Date
2026-04-14T09:04:47.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hKvKDAA0
Lat Location
(33.00472275286277000,-96.78885355799771000)
26-00117962
Service Request Number: 26-00117962 • Address: 1027 N WINNETKA AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00117962
Address
1027 N WINNETKA AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-23T14:48:50.000
Update Date
2026-04-14T15:09:59.000
Closed Date
2026-04-14T15:09:58.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001dTYfGAAW
Lat Location
(32.75590123903279000,-96.84042444162337000)
24-00310429
Service Request Number: 24-00310429 • Address: 10832 MEADOWCLIFF LN, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
24-00310429
Address
10832 MEADOWCLIFF LN, DALLAS, TX, 75238
City Council District
10
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-06-28T18:59:00.000
Status
Closed
Created Date
2024-06-26T16:12:05.000
Update Date
2024-06-27T13:43:31.000
Closed Date
2024-06-27T13:43:31.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z0000089ZCYAA2
Lat Location
(32.87072144775460500,-96.69669444163550000)
26-00092253
Service Request Number: 26-00092253 • Address: 7131 SPRING VALLEY RD, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
26-00092253
Address
7131 SPRING VALLEY RD, DALLAS, TX, 75254
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-07T11:45:26.000
Update Date
2026-03-09T15:54:01.000
Closed Date
2026-03-09T15:53:50.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aLAySAAW
Lat Location
(32.94103201577348000,-96.78133883092977000)
26-00401300
Service Request Number: 26-00401300 • Address: 5216 GROVEWOOD ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
26-00401300
Address
5216 GROVEWOOD ST, DALLAS, TX, 75210
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-09-10T23:59:00.000
Status
Closed
Created Date
2026-09-09T15:33:43.000
Update Date
2026-09-14T11:25:24.000
Closed Date
2026-09-14T11:25:23.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00002GEGDyAAP
Lat Location
(32.76290050475846000,-96.73649042371270000)
21-00443004
Service Request Number: 21-00443004 • Address: 1223 FLANDERS ST, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
21-00443004
Address
1223 FLANDERS ST, DALLAS, TX, 75208
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-17T15:13:44.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-10-07T10:37:24.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000mA7Q7AAK
Lat Location
(32.76855071000149000,-96.84055407440934000)
26-00093575
Service Request Number: 26-00093575 • Address: 5619 W PURDUE AVE, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00093575
Address
5619 W PURDUE AVE, DALLAS, TX, 75209
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-08T21:28:18.000
Update Date
2026-03-09T15:29:23.000
Closed Date
2026-03-09T15:29:07.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aTKqwAAG
Lat Location
(32.85435426192045000,-96.81698139195312000)
23-00236639
Service Request Number: 23-00236639 • Address: 4317 COBBLERS LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
23-00236639
Address
4317 COBBLERS LN, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-27T19:33:36.000
Update Date
2023-06-07T01:03:42.000
Closed Date
2023-06-05T11:12:34.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005g81FAAQ
Lat Location
(32.99074744211959000,-96.83436712041913000)
26-00293221
Service Request Number: 26-00293221 • Address: 325 LEADS ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00293221
Address
325 LEADS ST, DALLAS, TX, 75203
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-07-07T23:59:00.000
Status
Closed
Created Date
2026-07-04T07:34:36.000
Update Date
2026-07-04T12:53:09.000
Closed Date
2026-07-04T12:53:01.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000020IJ85AAG
Lat Location
(32.74620989771108000,-96.80855901483830000)
25-00153195
Service Request Number: 25-00153195 • Address: 1293 ROBIN GLEN DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
25-00153195
Address
1293 ROBIN GLEN DR, DALLAS, TX, 75232
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2025-04-09T18:59:00.000
Status
Closed
Created Date
2025-04-07T07:01:40.000
Update Date
2025-04-13T12:21:20.000
Closed Date
2025-04-13T12:21:11.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000bvOujAAE
Lat Location
(32.67635163852166000,-96.84299477546666000)
22-00055150
Service Request Number: 22-00055150 • Address: 654 S AKARD ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
22-00055150
Address
654 S AKARD ST, DALLAS, TX, 75201
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-02-16T00:59:00.000
Status
Closed
Created Date
2022-02-12T11:09:43.000
Update Date
2023-06-08T23:33:26.000
Closed Date
2022-02-12T11:43:22.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000001NW8NAAW
Lat Location
(32.77602924219142000,-96.79794030281838000)
22-00136713
Service Request Number: 22-00136713 • Address: 2244 WINSTED DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
22-00136713
Address
2244 WINSTED DR, DALLAS, TX, 75214
City Council District
9
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2022-04-29T23:59:00.000
Status
Closed
Created Date
2022-04-09T16:43:09.000
Update Date
2023-06-08T23:10:36.000
Closed Date
2022-04-13T10:12:55.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000001mhCUAAY
Lat Location
(32.81584670755883000,-96.73016638393630000)
26-00432352
Service Request Number: 26-00432352 • Address: 304 S FLEMING AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00432352
Address
304 S FLEMING AVE, DALLAS, TX, 75203
City Council District
4
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - PDD
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-10-14T23:59:00.000
Status
Closed
Created Date
2026-09-29T22:20:28.000
Update Date
2026-10-02T08:27:11.000
Closed Date
2026-09-30T08:26:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00002L7pNGAAZ
Lat Location
(32.74661966281590000,-96.80961041680125000)
26-00292678
Service Request Number: 26-00292678 • Address: 10300 BROCKTON DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00292678
Address
10300 BROCKTON DR, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-07-07T23:59:00.000
Status
Closed
Created Date
2026-07-03T13:35:00.000
Update Date
2026-07-04T19:40:16.000
Closed Date
2026-07-04T19:40:15.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000020DHRrAAO
Lat Location
(32.74525854274444000,-96.64763824410005000)
22-00158644
Service Request Number: 22-00158644 • Address: 6805 PATROL WAY, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00158644
Address
6805 PATROL WAY, DALLAS, TX, 75241
City Council District
8
Department
Facilities and Real Estate Management
Service Request Type
City Property Management/ Real Estate - PBW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-03-18T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-03-09T15:38:16.000
Update Date
2023-06-08T23:35:51.000
Closed Date
2022-04-22T11:55:29.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
5008z000001udqrAAA
Lat Location
(32.66801142527674500,-96.78721974414917000)
25-00004096
Service Request Number: 25-00004096 • Address: 2427 ROANOKE AVE, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
25-00004096
Address
2427 ROANOKE AVE, DALLAS, TX, 75235
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-01-08T18:59:00.000
Status
Closed (Duplicate)
Created Date
2025-01-03T21:34:22.000
Update Date
2025-01-04T10:39:46.000
Closed Date
2025-01-04T10:39:42.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000P1TftAAF
Lat Location
(32.83708748685221000,-96.85737648236193000)
25-00105503
Service Request Number: 25-00105503 • Address: 11621 FERGUSON RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
25-00105503
Address
11621 FERGUSON RD, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-03-10T16:56:52.000
Update Date
2025-03-11T14:29:22.000
Closed Date
2025-03-11T14:29:22.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Y43OmAAJ
Lat Location
(32.85356089159788000,-96.65190435521336000)
21-00423759
Service Request Number: 21-00423759 • Address: 6613 VANDERBILT AVE, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
21-00423759
Address
6613 VANDERBILT AVE, DALLAS, TX, 75214
City Council District
9
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-05-26T23:59:00.000
Status
Closed
Created Date
2021-05-12T07:24:03.000
Update Date
2023-06-09T01:38:19.000
Closed Date
2021-05-24T14:53:54.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500t000000leY5LAAU
Lat Location
(32.82596263368311000,-96.74717767942609000)
21-00903188
Service Request Number: 21-00903188 • Address: 5052 HOLLOW RIDGE RD, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00903188
Address
5052 HOLLOW RIDGE RD, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-10-13T08:14:34.000
Update Date
2023-06-09T00:12:40.000
Closed Date
2021-10-13T08:24:37.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000sSiX8AAK
Lat Location
(32.78204251658926000,-96.70071943861022000)
23-00005093
Service Request Number: 23-00005093 • Address: 2844 GLADSTONE DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
23-00005093
Address
2844 GLADSTONE DR, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-01-10T00:59:00.000
Status
Closed
Created Date
2023-01-04T13:25:12.000
Update Date
2023-06-07T01:54:21.000
Closed Date
2023-01-10T13:36:20.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004g4lMAAQ
Lat Location
(32.74008202123844000,-96.86740052976876000)
26-00086453
Service Request Number: 26-00086453 • Address: PEELER ST & MANOR WAY, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00086453
Address
PEELER ST & MANOR WAY, DALLAS, TX, 75235
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T10:37:09.000
Update Date
2026-03-09T08:37:17.000
Closed Date
2026-03-09T08:36:54.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZdWJVAA3
Lat Location
(32.83233023856467000,-96.83416896160638000)
21-00978953
Service Request Number: 21-00978953 • Address: 2900 MCKINNON ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
21-00978953
Address
2900 MCKINNON ST, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works
Service Request Type
Traffic - Speed Control - TRN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-12-08T00:59:00.000
Status
Closed (Transferred)
Created Date
2021-11-15T20:28:58.000
Update Date
2026-08-07T13:58:09.000
Closed Date
2021-12-08T18:01:23.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000uEltzAAC
Lat Location
(32.79555023800808000,-96.80848584985020000)
21-00641122
Service Request Number: 21-00641122 • Address: 430 TOWN CREEK DR, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
21-00641122
Address
430 TOWN CREEK DR, DALLAS, TX, 75232
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-07-13T23:59:00.000
Status
Closed
Created Date
2021-07-12T10:07:31.000
Update Date
2023-06-09T00:47:09.000
Closed Date
2021-07-12T13:50:52.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000o1zDTAAY
Lat Location
(32.68287875710010000,-96.83146624196523000)
25-00554481
Service Request Number: 25-00554481 • Address: 7027 ALPHA RD, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
25-00554481
Address
7027 ALPHA RD, DALLAS, TX, 75240
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-11-19T20:21:33.000
Update Date
2026-04-14T12:36:18.000
Closed Date
2026-04-14T11:50:45.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001FCvkXAAT
Lat Location
(32.93309597311744600,-96.78326977571211000)
24-00343936
Service Request Number: 24-00343936 • Address: 2422 MEYERS ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00343936
Address
2422 MEYERS ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-16T12:49:37.000
Update Date
2024-08-09T15:40:31.000
Closed Date
2024-08-09T15:40:31.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000001OtHKAA0
Lat Location
(32.77672036129068000,-96.77283748337352000)
25-00150784
Service Request Number: 25-00150784 • Address: 4719 W ILLINOIS AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00150784
Address
4719 W ILLINOIS AVE, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-04-18T18:59:00.000
Status
Closed
Created Date
2025-04-04T14:42:44.000
Update Date
2025-04-09T07:21:39.000
Closed Date
2025-04-09T07:21:30.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00000biSHtAAM
Lat Location
(32.72068027564502000,-96.90129195780436000)
22-00168478
Service Request Number: 22-00168478 • Address: 7575 CHAUCER PL, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
22-00168478
Address
7575 CHAUCER PL, DALLAS, TX, 75237
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2022-04-29T23:59:00.000
Status
Closed
Created Date
2022-04-28T12:01:09.000
Update Date
2023-06-08T23:02:32.000
Closed Date
2022-04-28T12:01:09.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000001zcpkAAA
Lat Location
(32.65515871507664500,-96.86704914851323000)
26-00207869
Service Request Number: 26-00207869 • Address: S BUCKNER BLVD & SECO BLVD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00207869
Address
S BUCKNER BLVD & SECO BLVD, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - All Out - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-05-20T23:59:00.000
Status
Closed
Created Date
2026-05-14T16:15:10.000
Update Date
2026-05-15T09:04:15.000
Closed Date
2026-05-15T09:04:15.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001p3dqBAAQ
Lat Location
(32.73884584113551000,-96.68297743796124000)
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