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311 Winter Calls

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests that deal with streets and mobility such as street and pot hole repair are also very common. 311 also receives requests to address environmental issues such as water conservation and air quality complaints.
This dataset represents all Service Request from October 1, 2020 to present.

Services 311 Customer Service Dataset aijr-2vdm 16 fields
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Showing 50 real records
21-00933323
Service Request Number: 21-00933323 • Address: 19032 PLATTE RIVER WAY, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
21-00933323
Address
19032 PLATTE RIVER WAY, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-11-02T15:25:00.000
Update Date
2023-06-08T23:54:03.000
Closed Date
2021-11-10T14:19:58.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000tOkp7AAC
Lat Location
(33.01130752043640000,-96.86322540092984000)
26-00086925
Service Request Number: 26-00086925 • Address: 3938 VALLEY RIDGE RD, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00086925
Address
3938 VALLEY RIDGE RD, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-04T12:58:41.000
Update Date
2026-03-09T10:24:07.000
Closed Date
2026-03-09T09:38:49.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZfYp6AAF
Lat Location
(32.87698559729951600,-96.84734910610702000)
23-00016578
Service Request Number: 23-00016578 • Address: 1856 EL CAPITAN DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
23-00016578
Address
1856 EL CAPITAN DR, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-01-10T15:35:27.000
Update Date
2023-06-07T01:56:06.000
Closed Date
2023-01-12T17:32:16.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004kcFKAAY
Lat Location
(32.85118205490866000,-96.67809809075570000)
21-00732734
Service Request Number: 21-00732734 • Address: 5623 REIGER AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
21-00732734
Address
5623 REIGER AVE, DALLAS, TX, 75214
City Council District
14
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Overall Service Request Due Date
2021-09-08T23:59:00.000
Status
Closed
Created Date
2021-08-09T09:31:53.000
Update Date
2023-06-09T00:48:53.000
Closed Date
2021-08-10T23:01:03.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000pCJ3KAAW
Lat Location
(32.80271598004171000,-96.75681237551298000)
25-00164338
Service Request Number: 25-00164338 • Address: 15820 KNOLL TRAIL DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
25-00164338
Address
15820 KNOLL TRAIL DR, DALLAS, TX, 75248
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-12T12:55:37.000
Update Date
2025-05-14T17:01:16.000
Closed Date
2025-05-14T16:15:30.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000cp9bGAAQ
Lat Location
(32.96906052942419000,-96.81974918773419000)
26-00154157
Service Request Number: 26-00154157 • Address: 2448 RIDGESTONE DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00154157
Address
2448 RIDGESTONE DR, DALLAS, TX, 75287
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-04-13T20:52:51.000
Update Date
2026-04-14T07:42:03.000
Closed Date
2026-04-14T07:41:58.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hpNKfAAM
Lat Location
(32.99474954623105000,-96.87031943938399000)
26-00147505
Service Request Number: 26-00147505 • Address: 1308 MORAN DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00147505
Address
1308 MORAN DR, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-09T13:37:41.000
Update Date
2026-04-14T14:37:56.000
Closed Date
2026-04-14T14:37:55.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001h3Xz3AAE
Lat Location
(32.83985375184294000,-96.69083792548693000)
26-00350796
Service Request Number: 26-00350796 • Address: 8407 BLUE BONNET RD, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00350796
Address
8407 BLUE BONNET RD, DALLAS, TX, 75209
City Council District
13
Department
Code Compliance
Service Request Type
Short Term/Vacation Rental Survey - CCS
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-08T03:16:58.000
Update Date
2026-08-08T03:17:04.000
Closed Date
2026-08-08T03:16:58.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000028HqseAAC
Lat Location
(32.85422184596685000,-96.83696120624890000)
24-00542251
Service Request Number: 24-00542251 • Address: 2506 VOLGA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00542251
Address
2506 VOLGA AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-11-15T00:59:00.000
Status
Closed
Created Date
2024-11-09T08:17:21.000
Update Date
2024-11-12T17:49:42.000
Closed Date
2024-11-12T17:49:42.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000IBs4LAAT
Lat Location
(32.70644602253236000,-96.78628986341634000)
21-00387725
Service Request Number: 21-00387725 • Address: S BELT LINE RD & C F HAWN FWY EB, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
21-00387725
Address
S BELT LINE RD & C F HAWN FWY EB, DALLAS, TX, 75253
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2021-05-02T23:59:00.000
Status
Closed
Created Date
2021-05-01T09:59:04.000
Update Date
2023-06-09T01:42:41.000
Closed Date
2021-05-01T14:21:26.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000lB5k7AAC
Lat Location
(32.67617813002572000,-96.60250697905093000)
21-00716035
Service Request Number: 21-00716035 • Address: 3614 JULIUS SCHEPPS FWY NB, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
21-00716035
Address
3614 JULIUS SCHEPPS FWY NB, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-08-03T15:27:25.000
Update Date
2023-06-09T00:36:23.000
Closed Date
2021-08-03T15:30:43.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000p9pUqAAI
Lat Location
(32.75696701488780600,-96.77209473626255000)
22-00526744
Service Request Number: 22-00526744 • Address: 3015 CANADA DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00526744
Address
3015 CANADA DR, DALLAS, TX, 75212
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-13T00:59:00.000
Status
Closed
Created Date
2022-12-07T11:09:55.000
Update Date
2023-06-08T02:12:54.000
Closed Date
2022-12-12T15:05:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004N1ITAA0
Lat Location
(32.79287019240672400,-96.86872601232092000)
22-00292206
Service Request Number: 22-00292206 • Address: 10446 HARVEST RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00292206
Address
10446 HARVEST RD, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2022-07-12T23:59:00.000
Status
Closed
Created Date
2022-07-11T12:28:54.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-11T12:28:54.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000002qdkuAAA
Lat Location
(32.70884274083592000,-96.64508864499344000)
26-00149091
Service Request Number: 26-00149091 • Address: 617 KIRNWOOD DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00149091
Address
617 KIRNWOOD DR, DALLAS, TX, 75232
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-10T11:30:53.000
Update Date
2026-04-14T10:48:40.000
Closed Date
2026-04-14T10:48:40.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hFJHBAA4
Lat Location
(32.65391841910239600,-96.83153668610565000)
26-00337408
Service Request Number: 26-00337408 • Address: 6619 HOWARD AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00337408
Address
6619 HOWARD AVE, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed (Duplicate)
Created Date
2026-07-31T04:53:44.000
Update Date
2026-08-08T14:46:09.000
Closed Date
2026-08-06T13:59:33.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000026KgMpAAK
Lat Location
(32.77496312625581000,-96.70546161859299000)
26-00330328
Service Request Number: 26-00330328 • Address: 11470 GARLAND RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00330328
Address
11470 GARLAND RD, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-27T11:27:04.000
Update Date
2026-08-08T13:04:08.000
Closed Date
2026-08-06T12:17:35.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000025G0OQAA0
Lat Location
(32.85066372296645000,-96.68116512634150000)
22-00013629
Service Request Number: 22-00013629 • Address: 1409 METROPOLITAN AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
22-00013629
Address
1409 METROPOLITAN AVE, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-01-11T16:07:07.000
Update Date
2023-06-08T23:28:42.000
Closed Date
2022-01-19T15:55:15.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000vKue6AAC
Lat Location
(32.75472094578521000,-96.77290692147318000)
23-00482060
Service Request Number: 23-00482060 • Address: 9025 LARCHWOOD DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
23-00482060
Address
9025 LARCHWOOD DR, DALLAS, TX, 75238
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-10-18T15:05:08.000
Update Date
2023-12-05T18:08:14.000
Closed Date
2023-11-07T18:18:52.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006UtztAAC
Lat Location
(32.87057102242389000,-96.70629805430127000)
24-00247041
Service Request Number: 24-00247041 • Address: 5436 LEWIS ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
24-00247041
Address
5436 LEWIS ST, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-05-26T10:17:32.000
Update Date
2024-05-31T16:23:04.000
Closed Date
2024-05-31T16:23:04.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007wVtsAAE
Lat Location
(32.81209980993971000,-96.77136962902884000)
25-00084038
Service Request Number: 25-00084038 • Address: 5320 GROVEWOOD ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
25-00084038
Address
5320 GROVEWOOD ST, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-02-26T15:58:44.000
Update Date
2025-03-18T12:07:34.000
Closed Date
2025-03-18T12:07:34.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000WHaj0AAD
Lat Location
(32.76253902374773000,-96.73605405666896000)
21-00442957
Service Request Number: 21-00442957 • Address: BRUTON RD & N JIM MILLER RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00442957
Address
BRUTON RD & N JIM MILLER RD, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-17T15:07:49.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-05-20T08:59:38.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000mA78sAAC
Lat Location
(32.74901773737193600,-96.70046050618699000)
23-00408736
Service Request Number: 23-00408736 • Address: 8900 CLARK RD, DALLAS, TX, 75249 • Department: Code Compliance
Service Request Number
23-00408736
Address
8900 CLARK RD, DALLAS, TX, 75249
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-01T10:37:57.000
Update Date
2023-09-01T10:43:11.000
Closed Date
2023-09-01T10:43:09.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006DSpzAAG
Lat Location
(32.64373116182408600,-96.94277622214783000)
26-00347264
Service Request Number: 26-00347264 • Address: 730 SKILLMAN ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00347264
Address
730 SKILLMAN ST, DALLAS, TX, 75214
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-08-07T23:59:00.000
Status
Closed
Created Date
2026-08-06T08:15:18.000
Update Date
2026-08-08T11:51:46.000
Closed Date
2026-08-06T11:45:23.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000027mXXhAAM
Lat Location
(32.80803012370055000,-96.75744484487186000)
21-00988316
Service Request Number: 21-00988316 • Address: 5138 MILLER AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
21-00988316
Address
5138 MILLER AVE, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-12-18T00:59:00.000
Status
Closed
Created Date
2021-12-15T23:44:38.000
Update Date
2023-06-08T23:47:12.000
Closed Date
2021-12-16T16:27:06.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000uG1TsAAK
Lat Location
(32.82113239184608500,-96.78312514107277000)
24-00108294
Service Request Number: 24-00108294 • Address: 4800 WILLOW LN, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
24-00108294
Address
4800 WILLOW LN, DALLAS, TX, 75244
City Council District
13
Department
Transportation and Public Works
Service Request Type
Traffic - Speed Control - TRN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-04-19T23:59:00.000
Status
Closed
Created Date
2024-03-08T13:04:12.000
Update Date
2026-08-07T13:58:09.000
Closed Date
2024-05-17T12:58:29.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007Qpb9AAC
Lat Location
(32.91413739938107600,-96.82637693265588000)
25-00024826
Service Request Number: 25-00024826 • Address: 2223 HUNTERS RUN DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
25-00024826
Address
2223 HUNTERS RUN DR, DALLAS, TX, 75232
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-01-19T13:22:19.000
Update Date
2025-01-23T12:13:42.000
Closed Date
2025-01-23T12:13:42.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000R39SEAAZ
Lat Location
(32.65681783773644000,-96.85470948665434000)
23-00304211
Service Request Number: 23-00304211 • Address: 112 S WINNETKA AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
23-00304211
Address
112 S WINNETKA AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-04T09:05:49.000
Update Date
2023-07-05T11:41:46.000
Closed Date
2023-07-05T11:41:44.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005rcqRAAQ
Lat Location
(32.74502116142035000,-96.84159169460796000)
21-00550001
Service Request Number: 21-00550001 • Address: 200 EARLY DAWN TRL, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
21-00550001
Address
200 EARLY DAWN TRL, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-06-16T10:07:06.000
Update Date
2023-06-12T01:22:06.000
Closed Date
2021-06-16T10:09:42.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000n1acvAAA
Lat Location
(32.69622010199349000,-96.83149683534836000)
22-00387464
Service Request Number: 22-00387464 • Address: 2418 BRANDON ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
22-00387464
Address
2418 BRANDON ST, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-09-13T23:59:00.000
Status
Closed
Created Date
2022-09-06T16:39:24.000
Update Date
2023-06-08T02:46:38.000
Closed Date
2022-09-14T12:55:12.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003URsXAAW
Lat Location
(32.73193245809481000,-96.85746565058318000)
25-00170923
Service Request Number: 25-00170923 • Address: 2214 INCA DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00170923
Address
2214 INCA DR, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-04-17T23:59:00.000
Status
Closed
Created Date
2025-04-16T11:10:26.000
Update Date
2025-04-17T15:10:13.000
Closed Date
2025-04-17T15:10:13.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000dLRmnAAG
Lat Location
(32.69102709997722000,-96.78919104169843000)
26-00313206
Service Request Number: 26-00313206 • Address: 4611 SAMUELL BLVD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00313206
Address
4611 SAMUELL BLVD, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-16T15:09:21.000
Update Date
2026-07-24T15:10:37.000
Closed Date
2026-07-24T15:10:36.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs0000236JrfAAE
Lat Location
(32.79369089210545000,-96.71712640081357000)
23-00257808
Service Request Number: 23-00257808 • Address: 6334 MELODY LN, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
23-00257808
Address
6334 MELODY LN, DALLAS, TX, 75231
City Council District
13
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-07-11T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-06-03T12:09:19.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2023-06-08T16:13:18.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
5008z000005jYz9AAE
Lat Location
(32.86463908578241000,-96.75520341010018000)
26-00398203
Service Request Number: 26-00398203 • Address: 4041 LIVELY LN, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
26-00398203
Address
4041 LIVELY LN, DALLAS, TX, 75220
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-09-15T23:59:00.000
Status
Closed
Created Date
2026-09-08T09:49:38.000
Update Date
2026-09-12T07:24:33.000
Closed Date
2026-09-10T07:11:30.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002Flv61AAB
Lat Location
(32.87361016628978000,-96.84539676530522000)
25-00407308
Service Request Number: 25-00407308 • Address: 6715 GLENDORA AVE, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
25-00407308
Address
6715 GLENDORA AVE, DALLAS, TX, 75230
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-08-22T13:14:59.000
Update Date
2025-09-03T16:07:13.000
Closed Date
2025-09-03T15:20:59.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000xXvjyAAC
Lat Location
(32.88536787436637000,-96.78973809635690000)
24-00275539
Service Request Number: 24-00275539 • Address: 5129 DAZZLE DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
24-00275539
Address
5129 DAZZLE DR, DALLAS, TX, 75232
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-07T16:50:44.000
Update Date
2024-06-10T09:31:00.000
Closed Date
2024-06-10T09:30:59.000
Priority
Emergency
Method Received Description
Phone
Unique Key
5008z0000081ti3AAA
Lat Location
(32.68282847011632000,-96.84957035809386000)
26-00406389
Service Request Number: 26-00406389 • Address: 6612 HOWARD AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00406389
Address
6612 HOWARD AVE, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed (Duplicate)
Created Date
2026-09-12T20:14:36.000
Update Date
2026-09-16T12:07:13.000
Closed Date
2026-09-14T11:20:03.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002GyXy9AAF
Lat Location
(32.77470429805769000,-96.70558454400688000)
26-00304359
Service Request Number: 26-00304359 • Address: 11631 SAHARA WAY, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00304359
Address
11631 SAHARA WAY, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-10T19:51:11.000
Update Date
2026-07-16T14:42:58.000
Closed Date
2026-07-16T14:42:57.000
Priority
Emergency
Method Received Description
API
Unique Key
500cs000021qagvAAA
Lat Location
(32.85317213706114400,-96.69010159818770000)
22-00566760
Service Request Number: 22-00566760 • Address: 4145 PARK LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
22-00566760
Address
4145 PARK LN, DALLAS, TX, 75220
City Council District
6
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-01-18T00:59:00.000
Status
Closed
Created Date
2022-12-30T16:33:40.000
Update Date
2023-06-08T01:53:23.000
Closed Date
2022-12-30T16:48:48.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004dAh4AAE
Lat Location
(32.87543360642964000,-96.84085253822370000)
24-00262071
Service Request Number: 24-00262071 • Address: 6893 SKILLMAN ST, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
24-00262071
Address
6893 SKILLMAN ST, DALLAS, TX, 75231
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-06-03T23:59:00.000
Status
Closed (Transferred)
Created Date
2024-05-31T10:09:17.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2024-06-02T08:48:59.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007z7zrAAA
Lat Location
(32.87011214979873000,-96.73593124729940000)
23-00442741
Service Request Number: 23-00442741 • Address: 4708 SUGAR MILL RD, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
23-00442741
Address
4708 SUGAR MILL RD, DALLAS, TX, 75244
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-09-29T23:59:00.000
Status
Closed
Created Date
2023-09-23T13:53:42.000
Update Date
2023-09-28T07:18:27.000
Closed Date
2023-09-28T07:18:27.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
API
Unique Key
5008z000006LbDzAAK
Lat Location
(32.91863830846601000,-96.82717414377865000)
26-00147928
Service Request Number: 26-00147928 • Address: 1804 GOULD ST, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
26-00147928
Address
1804 GOULD ST, DALLAS, TX, 75215
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-09T15:38:03.000
Update Date
2026-04-14T12:36:19.000
Closed Date
2026-04-14T11:50:28.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001h4IEqAAM
Lat Location
(32.76838958095304000,-96.78943452436529000)
24-00301013
Service Request Number: 24-00301013 • Address: 1414 BELLEVIEW ST, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
24-00301013
Address
1414 BELLEVIEW ST, DALLAS, TX, 75215
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-21T11:01:30.000
Update Date
2024-06-27T16:13:33.000
Closed Date
2024-06-27T16:13:33.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000087QhQAAU
Lat Location
(32.77092384668454000,-96.79218246550850000)
26-00087727
Service Request Number: 26-00087727 • Address: 501 E JEFFERSON BLVD, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
26-00087727
Address
501 E JEFFERSON BLVD, DALLAS, TX, 75203
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic - Construction Signs - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-04T17:16:18.000
Update Date
2026-03-09T08:52:44.000
Closed Date
2026-03-09T08:52:40.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZljgAAAR
Lat Location
(32.74621383135422500,-96.81800622384971000)
23-00433340
Service Request Number: 23-00433340 • Address: 7035 MARVIN D LOVE FWY SB, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
23-00433340
Address
7035 MARVIN D LOVE FWY SB, DALLAS, TX, 75237
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-09-19T23:59:00.000
Status
Closed
Created Date
2023-09-18T12:27:36.000
Update Date
2023-09-18T13:10:33.000
Closed Date
2023-09-18T13:10:33.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006JRx1AAG
Lat Location
(32.66306700880271000,-96.86947586755608000)
26-00155368
Service Request Number: 26-00155368 • Address: 2391 N HOUSTON ST, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
26-00155368
Address
2391 N HOUSTON ST, DALLAS, TX, 75219
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-20T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-04-13T15:27:37.000
Update Date
2026-04-14T12:16:08.000
Closed Date
2026-04-14T12:16:05.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hxokIAAQ
Lat Location
(32.78701455450496400,-96.80877288842707000)
21-00957514
Service Request Number: 21-00957514 • Address: 7504 PEBBLESTONE DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
21-00957514
Address
7504 PEBBLESTONE DR, DALLAS, TX, 75230
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-11-20T22:43:44.000
Update Date
2023-06-08T23:50:26.000
Closed Date
2021-12-20T13:44:48.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000tRnEYAA0
Lat Location
(32.89052911668646000,-96.77707331384570000)
23-00407853
Service Request Number: 23-00407853 • Address: 5900 PROSPECT AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
23-00407853
Address
5900 PROSPECT AVE, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-31T16:54:43.000
Update Date
2023-09-14T14:08:57.000
Closed Date
2023-09-14T14:08:55.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006DCR5AAO
Lat Location
(32.81467061736032000,-96.76582930374200000)
21-00822900
Service Request Number: 21-00822900 • Address: 9851 GLENGREEN DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00822900
Address
9851 GLENGREEN DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-09-08T23:59:00.000
Status
Closed
Created Date
2021-09-07T11:32:39.000
Update Date
2023-06-09T00:26:11.000
Closed Date
2021-09-07T12:10:51.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000quTkQAAU
Lat Location
(32.74493930242219000,-96.65127699860582000)
26-00347717
Service Request Number: 26-00347717 • Address: 2206 ANSON RD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00347717
Address
2206 ANSON RD, DALLAS, TX, 75235
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Objects Dropped in Inlet - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-08-07T23:59:00.000
Status
Closed
Created Date
2026-08-06T11:07:09.000
Update Date
2026-08-08T13:24:19.000
Closed Date
2026-08-06T13:23:43.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000027q6VhAAI
Lat Location
(32.83159682517736400,-96.85572884501430000)
26-00059867
Service Request Number: 26-00059867 • Address: 2300 ANDERSON ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00059867
Address
2300 ANDERSON ST, DALLAS, TX, 75215
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-02-19T00:59:00.000
Status
Closed
Created Date
2026-02-14T19:26:52.000
Update Date
2026-02-14T22:31:50.000
Closed Date
2026-02-14T22:31:46.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001W4cVFAAZ
Lat Location
(32.74533855421140000,-96.75598540800422000)
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