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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
25-00565860
Service Request Number: 25-00565860 • Address: 6820 FLANARY LN, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
25-00565860
Address
6820 FLANARY LN, DALLAS, TX, 75252
City Council District
12
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2025-12-03T00:59:00.000
Status
Closed
Created Date
2025-11-30T16:12:06.000
Update Date
2025-12-09T21:46:37.000
Closed Date
2025-12-09T21:46:22.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001Gw0NjAAJ
Lat Location
(33.00452855708482000,-96.78435451653236000)
20-01074861
Service Request Number: 20-01074861 • Address: 4538 SILVER LAKE DR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
20-01074861
Address
4538 SILVER LAKE DR, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-10-29T09:07:33.000
Update Date
2023-06-09T03:26:41.000
Closed Date
2020-12-04T09:22:51.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000bjQm5AAE
Lat Location
(32.71892693792901000,-96.89496541813546000)
23-00074723
Service Request Number: 23-00074723 • Address: HARRY HINES BLVD & VAGAS ST, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
23-00074723
Address
HARRY HINES BLVD & VAGAS ST, DALLAS, TX, 75219
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Other Dispatch - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-02-24T00:59:00.000
Status
Closed
Created Date
2023-02-16T19:07:30.000
Update Date
2026-08-07T14:29:26.000
Closed Date
2023-02-17T10:35:05.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005B2F6AAK
Lat Location
(32.80504415100150000,-96.82387017884201000)
22-00422906
Service Request Number: 22-00422906 • Address: 6109 JOYCE WAY, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
22-00422906
Address
6109 JOYCE WAY, DALLAS, TX, 75225
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-09-29T23:59:00.000
Status
Closed
Created Date
2022-09-26T22:18:47.000
Update Date
2023-06-08T02:35:03.000
Closed Date
2022-09-30T10:53:16.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003g4FyAAI
Lat Location
(32.87929406484480000,-96.80159991783083000)
24-00441006
Service Request Number: 24-00441006 • Address: JOAQUIN DR & MONTALBA AVE, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
24-00441006
Address
JOAQUIN DR & MONTALBA AVE, DALLAS, TX, 75228
City Council District
9
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-09-13T23:59:00.000
Status
Closed
Created Date
2024-09-11T10:44:38.000
Update Date
2024-09-11T16:58:37.000
Closed Date
2024-09-11T16:58:38.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000008FYPpAAO
Lat Location
(32.84397167656856500,-96.67306322442467000)
25-00560781
Service Request Number: 25-00560781 • Address: 1235 WATERSIDE CIR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
25-00560781
Address
1235 WATERSIDE CIR, DALLAS, TX, 75218
City Council District
9
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-12-11T00:59:00.000
Status
Closed
Created Date
2025-11-24T19:58:57.000
Update Date
2025-11-26T15:00:39.000
Closed Date
2025-11-26T15:00:25.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001GEKhuAAH
Lat Location
(32.81271876644798600,-96.72485775789237000)
24-00004395
Service Request Number: 24-00004395 • Address: 1341 CLAUDE ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
24-00004395
Address
1341 CLAUDE ST, DALLAS, TX, 75203
City Council District
4
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-01-20T00:59:00.000
Status
Closed
Created Date
2024-01-04T11:01:27.000
Update Date
2024-01-10T17:09:07.000
Closed Date
2024-01-10T17:09:06.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006ysFdAAI
Lat Location
(32.74027367880763000,-96.80376353953014000)
26-00433188
Service Request Number: 26-00433188 • Address: 13731 BROOKGREEN CIR, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
26-00433188
Address
13731 BROOKGREEN CIR, DALLAS, TX, 75240
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-10-02T23:59:00.000
Status
Closed
Created Date
2026-09-30T11:52:55.000
Update Date
2026-10-02T17:40:08.000
Closed Date
2026-09-30T17:29:53.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00002LFz4UAAT
Lat Location
(32.93368256308996000,-96.76752650209485000)
23-00341310
Service Request Number: 23-00341310 • Address: 103 N WINNETKA AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
23-00341310
Address
103 N WINNETKA AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-25T12:09:23.000
Update Date
2023-07-28T11:52:14.000
Closed Date
2023-07-28T11:52:13.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005z9iFAAQ
Lat Location
(32.74520555605871000,-96.84181599289859000)
26-00095422
Service Request Number: 26-00095422 • Address: 1000 FORT WORTH AVE, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
26-00095422
Address
1000 FORT WORTH AVE, DALLAS, TX, 75208
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T19:38:36.000
Update Date
2026-03-09T23:43:20.000
Closed Date
2026-03-09T23:43:20.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aj1cDAAQ
Lat Location
(32.76834833475289000,-96.83817515863690000)
22-00434966
Service Request Number: 22-00434966 • Address: DONNA DR & DAY ST, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
22-00434966
Address
DONNA DR & DAY ST, DALLAS, TX, 75227
City Council District
5
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-10-05T23:59:00.000
Status
Closed
Created Date
2022-10-04T09:16:40.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-10-04T11:39:44.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003kFpBAAU
Lat Location
(32.76816574692749400,-96.70510850471655000)
25-00499696
Service Request Number: 25-00499696 • Address: 7910 S NASSAU CIR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
25-00499696
Address
7910 S NASSAU CIR, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Community Cat Program - DAS
Overall Service Request Due Date
2025-10-16T23:59:00.000
Status
Closed
Created Date
2025-10-15T12:25:51.000
Update Date
2025-10-15T12:26:14.000
Closed Date
2025-10-15T12:25:51.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000016VSbxAAG
Lat Location
(32.70643820155603000,-96.68599939131136000)
26-00350461
Service Request Number: 26-00350461 • Address: 5700 MCCOMMAS BLUFF RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00350461
Address
5700 MCCOMMAS BLUFF RD, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-08-11T23:59:00.000
Status
Closed
Created Date
2026-08-07T17:01:52.000
Update Date
2026-08-08T19:28:58.000
Closed Date
2026-08-08T19:28:58.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000028DU4IAAW
Lat Location
(32.68155828474246000,-96.72874546916215000)
26-00233264
Service Request Number: 26-00233264 • Address: 1631 S MARSALIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00233264
Address
1631 S MARSALIS AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-30T11:37:46.000
Update Date
2026-06-03T15:43:40.000
Closed Date
2026-06-03T15:43:39.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001sBqEzAAK
Lat Location
(32.72846059207589000,-96.81463550323734000)
24-00030502
Service Request Number: 24-00030502 • Address: 6020 KELLER SPRINGS RD, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
24-00030502
Address
6020 KELLER SPRINGS RD, DALLAS, TX, 75248
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-01-24T18:59:00.000
Status
Closed
Created Date
2024-01-22T10:43:27.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2024-01-23T15:47:06.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z0000076JvGAAU
Lat Location
(32.97312399861491000,-96.80294732794182000)
22-00299088
Service Request Number: 22-00299088 • Address: 9050 MARKVILLE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
22-00299088
Address
9050 MARKVILLE DR, DALLAS, TX, 75243
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-15T23:59:00.000
Status
Closed
Created Date
2022-07-14T17:09:49.000
Update Date
2023-06-08T03:14:57.000
Closed Date
2022-07-14T19:53:54.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002tb32AAA
Lat Location
(32.91388080278279000,-96.74894321931862000)
26-00074886
Service Request Number: 26-00074886 • Address: 6917 MILL FALLS DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
26-00074886
Address
6917 MILL FALLS DR, DALLAS, TX, 75248
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-24T20:38:28.000
Update Date
2026-03-09T16:39:05.000
Closed Date
2026-03-09T15:53:08.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Y7LhyAAF
Lat Location
(32.96971995280118500,-96.78936661304890000)
23-00236640
Service Request Number: 23-00236640 • Address: 2836 EDD RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
23-00236640
Address
2836 EDD RD, DALLAS, TX, 75253
City Council District
8
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-06-05T23:59:00.000
Status
Closed
Created Date
2023-05-27T19:35:24.000
Update Date
2023-06-07T01:03:42.000
Closed Date
2023-06-05T15:17:13.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005g81tAAA
Lat Location
(32.66940044799001400,-96.61828135820916000)
26-00017289
Service Request Number: 26-00017289 • Address: 5875 MOUNTAIN VALLEY LN, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
26-00017289
Address
5875 MOUNTAIN VALLEY LN, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-01-13T11:59:12.000
Update Date
2026-03-09T12:12:59.000
Closed Date
2026-03-09T12:12:59.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001PCJrFAAX
Lat Location
(32.73443219025194400,-96.92185699353558000)
22-00044543
Service Request Number: 22-00044543 • Address: 5800 ELLSWORTH AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
22-00044543
Address
5800 ELLSWORTH AVE, DALLAS, TX, 75206
City Council District
14
Department
Water Utilities
Service Request Type
Sewer Problems - DWU
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-02-19T00:59:00.000
Status
Closed
Created Date
2022-02-04T13:50:39.000
Update Date
2023-06-08T23:30:35.000
Closed Date
2022-02-07T12:07:02.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000001Khy1AAC
Lat Location
(32.83386060079989000,-96.76791107690684000)
23-00576064
Service Request Number: 23-00576064 • Address: 3598 LEMMON AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
23-00576064
Address
3598 LEMMON AVE, DALLAS, TX, 75219
City Council District
14
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-01-31T18:59:00.000
Status
Closed
Created Date
2023-12-23T14:02:17.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2023-12-26T11:40:59.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000006uuBCAAY
Lat Location
(32.80970124533924000,-96.80284769055481000)
26-00238606
Service Request Number: 26-00238606 • Address: BONNIE VIEW RD & E KIEST BLVD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00238606
Address
BONNIE VIEW RD & E KIEST BLVD, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-06-08T23:59:00.000
Status
Closed
Created Date
2026-06-02T16:45:06.000
Update Date
2026-06-03T09:32:41.000
Closed Date
2026-06-03T09:32:40.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001sqGaXAAU
Lat Location
(32.72021615219313000,-96.78359037585600000)
20-01207100
Service Request Number: 20-01207100 • Address: 3043 NEWCASTLE DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
20-01207100
Address
3043 NEWCASTLE DR, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-12-15T17:13:21.000
Update Date
2023-06-09T03:08:06.000
Closed Date
2021-01-05T12:57:59.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000dG6t0AAC
Lat Location
(32.88007551877014000,-96.87495760054375000)
26-00346139
Service Request Number: 26-00346139 • Address: 13739 BROOKGREEN CIR, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
26-00346139
Address
13739 BROOKGREEN CIR, DALLAS, TX, 75240
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-08-07T23:59:00.000
Status
Closed
Created Date
2026-08-05T13:12:48.000
Update Date
2026-08-08T20:21:31.000
Closed Date
2026-08-08T20:21:26.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000027YKtjAAG
Lat Location
(32.93406061440305000,-96.76751863612786000)
25-00347690
Service Request Number: 25-00347690 • Address: 7000 SPANKY BRANCH CT, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
25-00347690
Address
7000 SPANKY BRANCH CT, DALLAS, TX, 75248
City Council District
12
Department
Water Utilities
Service Request Type
Creek/Culvert Maintenance -DWU
Ert Estimated Response Time
14 Business Days
Overall Service Request Due Date
2025-10-14T23:59:00.000
Status
Closed
Created Date
2025-07-19T09:46:53.000
Update Date
2025-07-31T14:48:04.000
Closed Date
2025-07-31T14:47:40.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000rthFVAAY
Lat Location
(32.98317542524737000,-96.79109297048550000)
26-00346859
Service Request Number: 26-00346859 • Address: 1227 CABOT DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00346859
Address
1227 CABOT DR, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-08-08T23:59:00.000
Status
Closed
Created Date
2026-08-05T18:54:23.000
Update Date
2026-08-08T15:46:43.000
Closed Date
2026-08-08T15:46:43.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs000027gw0vAAA
Lat Location
(32.69929633432337000,-96.68014551718542000)
26-00080134
Service Request Number: 26-00080134 • Address: 3875 NORTHAVEN RD, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00080134
Address
3875 NORTHAVEN RD, DALLAS, TX, 75229
City Council District
13
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-03-20T23:59:00.000
Status
Closed
Created Date
2026-02-27T16:34:01.000
Update Date
2026-03-09T09:22:45.000
Closed Date
2026-03-09T09:22:44.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001YmTenAAF
Lat Location
(32.90243260426253600,-96.84958347119978000)
21-00858784
Service Request Number: 21-00858784 • Address: N PRAIRIE AVE & CAXTON CT, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
21-00858784
Address
N PRAIRIE AVE & CAXTON CT, DALLAS, TX, 75204
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Knockdown - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-09-23T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-09-17T19:14:29.000
Update Date
2026-08-07T14:04:36.000
Closed Date
2021-09-17T21:12:08.000
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000rKnwJAAS
Lat Location
(32.80862703886202000,-96.78071744855201000)
26-00039149
Service Request Number: 26-00039149 • Address: CHRYSALIS DR & CLIFF CREEK CROSSING DR, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
26-00039149
Address
CHRYSALIS DR & CLIFF CREEK CROSSING DR, DALLAS, TX, 75237
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Knockdown - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-02-06T00:59:00.000
Status
Closed
Created Date
2026-02-01T13:14:37.000
Update Date
2026-02-02T07:47:35.000
Closed Date
2026-02-02T07:47:21.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001TATfXAAX
Lat Location
(32.64984380817925000,-96.85934995291575000)
24-00492123
Service Request Number: 24-00492123 • Address: 12345 INWOOD RD, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
24-00492123
Address
12345 INWOOD RD, DALLAS, TX, 75244
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2024-10-11T23:59:00.000
Status
Closed
Created Date
2024-10-10T08:16:10.000
Update Date
2024-10-10T13:06:18.000
Closed Date
2024-10-10T13:06:18.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000CxA2rAAF
Lat Location
(32.91688842128037600,-96.81866004350454000)
22-00382476
Service Request Number: 22-00382476 • Address: 3468 TOWNSEND DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
22-00382476
Address
3468 TOWNSEND DR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-09-08T23:59:00.000
Status
Closed
Created Date
2022-09-03T00:38:51.000
Update Date
2023-06-08T02:45:40.000
Closed Date
2022-09-09T16:42:45.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000003SyJsAAK
Lat Location
(32.89899676851121000,-96.86286853313534000)
23-00193869
Service Request Number: 23-00193869 • Address: 2817 MILLMAR DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
23-00193869
Address
2817 MILLMAR DR, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-04-28T13:20:22.000
Update Date
2023-06-07T00:57:00.000
Closed Date
2023-05-02T12:42:07.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005Wyy5AAC
Lat Location
(32.82697346937852000,-96.66661139115035000)
26-00209518
Service Request Number: 26-00209518 • Address: 1701 N MARKET ST, DALLAS, TX, 75202 • City Council District: 14
Service Request Number
26-00209518
Address
1701 N MARKET ST, DALLAS, TX, 75202
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-19T23:59:00.000
Status
Closed
Created Date
2026-05-15T14:36:40.000
Update Date
2026-05-15T16:48:46.000
Closed Date
2026-05-15T16:48:33.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001pHdLdAAK
Lat Location
(32.78148728012136000,-96.80690286035507000)
23-00236638
Service Request Number: 23-00236638 • Address: 3006 HOLMES ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00236638
Address
3006 HOLMES ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-27T19:33:15.000
Update Date
2023-06-07T01:03:42.000
Closed Date
2023-06-01T15:04:12.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000005g7idAAA
Lat Location
(32.76070239994663000,-96.77806902231553000)
25-00441930
Service Request Number: 25-00441930 • Address: 323 ELSTON DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
25-00441930
Address
323 ELSTON DR, DALLAS, TX, 75232
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-11T15:59:14.000
Update Date
2025-10-01T17:23:00.000
Closed Date
2025-10-01T17:23:00.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000010mQkXAAU
Lat Location
(32.67039819226281600,-96.82652616582062000)
21-00690201
Service Request Number: 21-00690201 • Address: 4208 WINTERCREEK WAY, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
21-00690201
Address
4208 WINTERCREEK WAY, DALLAS, TX, 75287
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-08-02T23:59:00.000
Status
Closed
Created Date
2021-07-26T21:42:55.000
Update Date
2023-06-09T00:33:46.000
Closed Date
2021-08-02T16:00:49.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000opG0hAAE
Lat Location
(32.99388157173009000,-96.83255211019043000)
24-00326735
Service Request Number: 24-00326735 • Address: 3034 HARLANDALE AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00326735
Address
3034 HARLANDALE AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-07-08T23:59:00.000
Status
Closed
Created Date
2024-07-05T18:15:57.000
Update Date
2024-07-05T23:56:58.000
Closed Date
2024-07-05T23:56:58.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000008DCZvAAO
Lat Location
(32.71018875043140600,-96.80844280559411000)
26-00086424
Service Request Number: 26-00086424 • Address: 4203 COLE AVE, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
26-00086424
Address
4203 COLE AVE, DALLAS, TX, 75205
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-04T10:27:26.000
Update Date
2026-03-25T16:32:30.000
Closed Date
2026-03-25T16:32:29.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Zcky5AAB
Lat Location
(32.81680674001957000,-96.79250471002982000)
25-00234346
Service Request Number: 25-00234346 • Address: 3922 BONNIE VIEW RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00234346
Address
3922 BONNIE VIEW RD, DALLAS, TX, 75216
City Council District
4
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-06-17T23:59:00.000
Status
Closed (Transferred)
Created Date
2025-05-18T11:50:25.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2025-05-20T10:09:06.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000iH7lKAAS
Lat Location
(32.71195397276121000,-96.77446412814143000)
26-00124827
Service Request Number: 26-00124827 • Address: 2202 WILBUR ST, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
26-00124827
Address
2202 WILBUR ST, DALLAS, TX, 75224
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-26T17:48:54.000
Update Date
2026-04-14T09:23:07.000
Closed Date
2026-04-14T08:37:51.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001eJaZhAAK
Lat Location
(32.72220125137351000,-96.85479926623553000)
26-00155944
Service Request Number: 26-00155944 • Address: 2417 N AKARD ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00155944
Address
2417 N AKARD ST, DALLAS, TX, 75201
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-14T15:51:41.000
Update Date
2026-04-14T16:32:40.000
Closed Date
2026-04-14T16:32:40.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001i1BFmAAM
Lat Location
(32.79010777458234000,-96.80615832236529000)
26-00091865
Service Request Number: 26-00091865 • Address: 3452 WYCLIFF AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00091865
Address
3452 WYCLIFF AVE, DALLAS, TX, 75219
City Council District
14
Department
Planning & Development Department
Service Request Type
Landscaping Violation (Arborist) - PDD
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-03-06T21:13:29.000
Update Date
2026-03-09T08:41:26.000
Closed Date
2026-03-09T08:33:52.000
Outcome
No Violation Found
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aIiRxAAK
Lat Location
(32.81632204810757000,-96.81169697353144000)
26-00316393
Service Request Number: 26-00316393 • Address: 6604 BLESSING DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00316393
Address
6604 BLESSING DR, DALLAS, TX, 75214
City Council District
9
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-07-31T23:59:00.000
Status
Closed
Created Date
2026-07-18T15:51:14.000
Update Date
2026-07-24T09:26:15.000
Closed Date
2026-07-22T09:25:32.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000023VVMXAA4
Lat Location
(32.84482029839085000,-96.74526296941810000)
26-00093194
Service Request Number: 26-00093194 • Address: 4827 COWAN AVE, DALLAS, TX, 75209 • City Council District: 6
Service Request Number
26-00093194
Address
4827 COWAN AVE, DALLAS, TX, 75209
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-08T13:31:10.000
Update Date
2026-03-09T16:17:31.000
Closed Date
2026-03-09T16:17:28.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aRa5OAAS
Lat Location
(32.84609535548628000,-96.82834232822533000)
26-00154137
Service Request Number: 26-00154137 • Address: 14089 PRESTON RD, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
26-00154137
Address
14089 PRESTON RD, DALLAS, TX, 75254
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-04-13T20:23:20.000
Update Date
2026-04-14T06:14:03.000
Closed Date
2026-04-14T06:13:36.000
Outcome
Work Could not be Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hp3U2AAI
Lat Location
(32.94034401378332000,-96.80379846800030000)
23-00163704
Service Request Number: 23-00163704 • Address: 213 N MONTCLAIR AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
23-00163704
Address
213 N MONTCLAIR AVE, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Property Damage - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-04-10T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-03-20T16:33:36.000
Update Date
2023-06-07T01:29:05.000
Closed Date
2023-04-11T16:44:47.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005RL0rAAG
Lat Location
(32.74659714149460400,-96.84673366554975000)
25-00094498
Service Request Number: 25-00094498 • Address: ST FRANCIS AVE & SAMUELL BLVD, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
25-00094498
Address
ST FRANCIS AVE & SAMUELL BLVD, DALLAS, TX, 75227
City Council District
7
Department
Office of Budget
Service Request Type
Utility Complaint/Information - BMS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-04-15T23:59:00.000
Status
Closed
Created Date
2025-03-04T16:19:33.000
Update Date
2025-03-20T16:24:07.000
Closed Date
2025-03-20T16:24:07.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000XAb6YAAT
Lat Location
(32.79249821934979000,-96.69124236170030000)
21-00836990
Service Request Number: 21-00836990 • Address: 3777 FOUNTAIN DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
21-00836990
Address
3777 FOUNTAIN DR, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-09-11T08:56:44.000
Update Date
2023-06-09T00:09:52.000
Closed Date
2021-09-13T09:21:52.000
Priority
Priority
Method Received Description
API
Unique Key
500t000000qwZOhAAM
Lat Location
(32.70000849483163600,-96.84707330812647000)
22-00220488
Service Request Number: 22-00220488 • Address: 916 CLEARDALE DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
22-00220488
Address
916 CLEARDALE DR, DALLAS, TX, 75232
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-05-27T09:06:49.000
Update Date
2023-06-08T23:21:25.000
Closed Date
2022-07-21T13:19:06.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002IGJxAAO
Lat Location
(32.65040488521139400,-96.83812419135592000)
25-00185196
Service Request Number: 25-00185196 • Address: 5004 LIVE OAK ST, DALLAS, TX, 75206 • City Council District: 2
Service Request Number
25-00185196
Address
5004 LIVE OAK ST, DALLAS, TX, 75206
City Council District
2
Department
Police Department
Service Request Type
Criminal Activities - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-05-01T18:59:00.000
Status
Closed (Duplicate)
Created Date
2025-04-23T22:39:52.000
Update Date
2025-05-01T07:52:37.000
Closed Date
2025-05-01T07:52:22.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000eRnnBAAS
Lat Location
(32.80438101156451600,-96.77014256642340000)
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