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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
23-00302646
Service Request Number: 23-00302646 • Address: 5165 VERDE VALLEY LN, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
23-00302646
Address
5165 VERDE VALLEY LN, DALLAS, TX, 75254
City Council District
11
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-07-06T23:59:00.000
Status
Closed
Created Date
2023-07-03T10:27:08.000
Update Date
2023-07-03T19:57:50.000
Closed Date
2023-07-03T19:57:50.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005rIQzAAM
Lat Location
(32.94871809005320500,-96.81991784632146000)
21-00442886
Service Request Number: 21-00442886 • Address: 548 EZEKIAL AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00442886
Address
548 EZEKIAL AVE, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-05-20T23:59:00.000
Status
Closed
Created Date
2021-05-17T15:01:05.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-05-18T15:39:12.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000mA6i7AAC
Lat Location
(32.72091412080329000,-96.70982737686310000)
26-00214416
Service Request Number: 26-00214416 • Address: 2819 HARSTON ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00214416
Address
2819 HARSTON ST, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-05-22T23:59:00.000
Status
Closed
Created Date
2026-05-19T08:47:42.000
Update Date
2026-05-19T15:29:29.000
Closed Date
2026-05-19T15:29:29.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001prS6jAAE
Lat Location
(32.77644239444197000,-96.85097332348288000)
23-00252943
Service Request Number: 23-00252943 • Address: 5612 ELLSWORTH AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
23-00252943
Address
5612 ELLSWORTH AVE, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2023-07-20T23:59:00.000
Status
Closed
Created Date
2023-06-06T14:01:08.000
Update Date
2023-12-22T17:03:49.000
Closed Date
2023-12-22T17:03:49.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005iiCZAAY
Lat Location
(32.83358867607310600,-96.77194517887620000)
22-00298413
Service Request Number: 22-00298413 • Address: 12401 CROSS CREEK DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
22-00298413
Address
12401 CROSS CREEK DR, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-07-14T13:00:47.000
Update Date
2023-06-08T03:14:51.000
Closed Date
2022-07-15T12:36:57.000
Priority
Emergency
Method Received Description
API
Unique Key
5008z000002tMcVAAU
Lat Location
(32.91571126029353000,-96.72883360760660000)
26-00079010
Service Request Number: 26-00079010 • Address: TURTLE CREEK BLVD & CEDAR SPRINGS RD, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00079010
Address
TURTLE CREEK BLVD & CEDAR SPRINGS RD, DALLAS, TX, 75219
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-05T00:59:00.000
Status
Closed
Created Date
2026-02-27T08:23:56.000
Update Date
2026-03-04T10:38:19.000
Closed Date
2026-03-04T10:38:06.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YeRDXAA3
Lat Location
(32.80340386108133000,-96.80560689532018000)
22-00153090
Service Request Number: 22-00153090 • Address: 3002 S EDGEFIELD AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
22-00153090
Address
3002 S EDGEFIELD AVE, DALLAS, TX, 75224
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-04-26T23:59:00.000
Status
Closed
Created Date
2022-04-19T17:01:02.000
Update Date
2023-06-08T23:05:38.000
Closed Date
2022-05-04T10:19:52.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001soV6AAI
Lat Location
(32.71296236147330000,-96.84391570360720000)
21-00653062
Service Request Number: 21-00653062 • Address: 1418 GLENCLIFF DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00653062
Address
1418 GLENCLIFF DR, DALLAS, TX, 75217
City Council District
5
Department
Water Utilities
Service Request Type
Sewer Problems - DWU
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-07-29T23:59:00.000
Status
Closed
Created Date
2021-07-15T06:43:14.000
Update Date
2023-06-09T00:39:23.000
Closed Date
2021-07-16T12:51:28.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000oKWPzAAO
Lat Location
(32.73753080569047000,-96.66156363987360000)
24-00060943
Service Request Number: 24-00060943 • Address: 1439 BARREL DR, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
24-00060943
Address
1439 BARREL DR, DALLAS, TX, 75253
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-02-15T00:59:00.000
Status
Closed
Created Date
2024-02-07T19:33:52.000
Update Date
2024-02-09T17:58:57.000
Closed Date
2024-02-09T17:58:57.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007DhK3AAK
Lat Location
(32.67268413382521400,-96.58568694903751000)
21-00466794
Service Request Number: 21-00466794 • Address: 3511 WILHURT AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00466794
Address
3511 WILHURT AVE, DALLAS, TX, 75216
City Council District
4
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-06-08T23:59:00.000
Status
Closed
Created Date
2021-05-24T12:38:56.000
Update Date
2023-06-09T00:54:11.000
Closed Date
2021-05-25T16:38:35.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mMqv3AAC
Lat Location
(32.71328730937738000,-96.76480213132811000)
24-00077235
Service Request Number: 24-00077235 • Address: 1439 HARLANDALE AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00077235
Address
1439 HARLANDALE AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-02-19T00:59:00.000
Status
Closed
Created Date
2024-02-17T11:15:24.000
Update Date
2024-02-17T12:19:50.000
Closed Date
2024-02-17T12:19:50.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007HfdiAAC
Lat Location
(32.73064807205971500,-96.81044846606200000)
25-00048874
Service Request Number: 25-00048874 • Address: N COCKRELL HILL RD & ROCK QUARRY RD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00048874
Address
N COCKRELL HILL RD & ROCK QUARRY RD, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-02-11T00:59:00.000
Status
Closed
Created Date
2025-02-04T11:04:52.000
Update Date
2025-02-05T12:09:47.000
Closed Date
2025-02-05T12:09:47.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000TBHo1AAH
Lat Location
(32.75174100853269000,-96.89175350649269000)
21-00790760
Service Request Number: 21-00790760 • Address: 1801 INWOOD RD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
21-00790760
Address
1801 INWOOD RD, DALLAS, TX, 75235
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2021-09-10T23:59:00.000
Status
Closed
Created Date
2021-08-26T13:56:26.000
Update Date
2023-06-09T00:19:16.000
Closed Date
2021-08-31T10:00:29.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000qUjQGAA0
Lat Location
(32.81369455120051000,-96.84786047366127000)
26-00095244
Service Request Number: 26-00095244 • Address: 2620 CLAYTON OAKS DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00095244
Address
2620 CLAYTON OAKS DR, DALLAS, TX, 75227
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T17:04:46.000
Update Date
2026-03-09T18:00:07.000
Closed Date
2026-03-09T18:00:07.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001ahAWjAAM
Lat Location
(32.75783625274646500,-96.64552726023423000)
25-00312487
Service Request Number: 25-00312487 • Address: 1640 RIVERWAY DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00312487
Address
1640 RIVERWAY DR, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-07-15T23:59:00.000
Status
Closed
Created Date
2025-06-30T16:29:00.000
Update Date
2026-05-15T13:31:00.000
Closed Date
2026-05-15T13:30:56.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000oLfhhAAC
Lat Location
(32.73963490091413000,-96.66392405069503000)
22-00292218
Service Request Number: 22-00292218 • Address: 7026 CASA LOMA AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
22-00292218
Address
7026 CASA LOMA AVE, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-07-11T12:30:51.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-20T18:08:07.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002qdtdAAA
Lat Location
(32.81253365910363600,-96.73746297985483000)
24-00360633
Service Request Number: 24-00360633 • Address: 8545 MIDPARK RD, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
24-00360633
Address
8545 MIDPARK RD, DALLAS, TX, 75240
City Council District
11
Department
Dallas Fire Rescue
Service Request Type
Parking in Fire Lane/ Fire Hydrants - DFR
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-08-01T18:59:00.000
Status
Closed
Created Date
2024-07-25T15:04:16.000
Update Date
2024-07-26T21:13:31.000
Closed Date
2024-07-26T21:13:31.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs0000029t4AAAQ
Lat Location
(32.93666715536442500,-96.75727445096098000)
24-00553778
Service Request Number: 24-00553778 • Address: 3100 N FITZHUGH AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
24-00553778
Address
3100 N FITZHUGH AVE, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Markings - Maintenance - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-12-04T00:59:00.000
Status
Closed
Created Date
2024-11-16T14:14:51.000
Update Date
2024-11-19T08:56:22.000
Closed Date
2024-11-19T08:56:08.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000JCJvBAAX
Lat Location
(32.81633222373487000,-96.79096887599198000)
25-00298036
Service Request Number: 25-00298036 • Address: 4314 BROOKVIEW DR, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
25-00298036
Address
4314 BROOKVIEW DR, DALLAS, TX, 75220
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-23T11:47:05.000
Update Date
2025-07-09T14:55:07.000
Closed Date
2025-07-09T14:09:27.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000nAecgAAC
Lat Location
(32.86967209331872000,-96.83585585518294000)
22-00292241
Service Request Number: 22-00292241 • Address: 2655 FORDHAM RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00292241
Address
2655 FORDHAM RD, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-07-11T12:39:46.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-11T12:52:11.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002qeP7AAI
Lat Location
(32.70670559155373500,-96.78237867383419000)
26-00102453
Service Request Number: 26-00102453 • Address: 4539 RUSK AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
26-00102453
Address
4539 RUSK AVE, DALLAS, TX, 75204
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-13T11:06:18.000
Update Date
2026-03-18T10:58:43.000
Closed Date
2026-03-18T10:58:43.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001bZpWUAA0
Lat Location
(32.80800507266356000,-96.78493893052487000)
25-00576743
Service Request Number: 25-00576743 • Address: 4000 S TRUNK AVE, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
25-00576743
Address
4000 S TRUNK AVE, DALLAS, TX, 75210
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-12-10T00:59:00.000
Status
Closed
Created Date
2025-12-08T18:22:09.000
Update Date
2025-12-08T20:15:41.000
Closed Date
2025-12-08T20:15:41.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001IapZ0AAJ
Lat Location
(32.76675492966297000,-96.75325682366822000)
26-00426407
Service Request Number: 26-00426407 • Address: 9501 BROCKBANK DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00426407
Address
9501 BROCKBANK DR, DALLAS, TX, 75220
City Council District
6
Department
Police Department
Service Request Type
Criminal Activities - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-10-05T23:59:00.000
Status
Closed
Created Date
2026-09-25T09:40:06.000
Update Date
2026-10-02T06:09:22.000
Closed Date
2026-09-30T06:08:11.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002K1joCAAR
Lat Location
(32.86341319287803000,-96.87302329093392000)
26-00111195
Service Request Number: 26-00111195 • Address: 5120 NORTHAVEN RD, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00111195
Address
5120 NORTHAVEN RD, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2026-03-19T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-03-18T20:27:25.000
Update Date
2026-03-18T20:27:31.000
Closed Date
2026-03-18T20:27:25.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ce9cVAAQ
Lat Location
(32.90210819410040000,-96.81998155858615000)
24-00364773
Service Request Number: 24-00364773 • Address: DILBECK LN & PRESTON RD, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
24-00364773
Address
DILBECK LN & PRESTON RD, DALLAS, TX, 75240
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-10-22T23:59:00.000
Status
Closed
Created Date
2024-07-28T12:45:08.000
Update Date
2026-08-07T13:49:25.000
Closed Date
2024-07-30T12:57:09.000
Outcome
Work Not Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000002N8a2AAC
Lat Location
(32.92994553184916000,-96.80363680038799000)
22-00470453
Service Request Number: 22-00470453 • Address: 4200 DUNCANVILLE RD, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
22-00470453
Address
4200 DUNCANVILLE RD, DALLAS, TX, 75236
City Council District
3
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-11-11T00:59:00.000
Status
Closed
Created Date
2022-10-27T13:20:29.000
Update Date
2023-06-08T02:51:01.000
Closed Date
2022-10-27T13:37:00.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000003xLHbAAM
Lat Location
(32.69230121509469500,-96.90838048140048000)
25-00199337
Service Request Number: 25-00199337 • Address: 1514 ELM ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
25-00199337
Address
1514 ELM ST, DALLAS, TX, 75201
City Council District
14
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-05-15T23:59:00.000
Status
Closed
Created Date
2025-05-01T13:44:46.000
Update Date
2026-05-15T13:36:56.000
Closed Date
2026-05-15T13:36:52.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000fZA0CAAW
Lat Location
(32.78123722647300000,-96.79953635936349000)
25-00501364
Service Request Number: 25-00501364 • Address: 4100 CABELL DR, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
25-00501364
Address
4100 CABELL DR, DALLAS, TX, 75204
City Council District
2
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-10-30T23:59:00.000
Status
Closed
Created Date
2025-10-16T10:52:24.000
Update Date
2026-05-15T13:17:37.000
Closed Date
2026-05-15T13:17:00.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000016lDvVAAU
Lat Location
(32.80311565226390500,-96.78743810950004000)
23-00404054
Service Request Number: 23-00404054 • Address: 405 DEEPWOOD ST, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
23-00404054
Address
405 DEEPWOOD ST, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2023-08-31T23:59:00.000
Status
Closed
Created Date
2023-08-30T07:18:44.000
Update Date
2023-08-30T09:09:09.000
Closed Date
2023-08-30T09:09:09.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006CQvJAAW
Lat Location
(32.70913006722308000,-96.70225146687784000)
25-00420032
Service Request Number: 25-00420032 • Address: 2400 W RED BIRD LN, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
25-00420032
Address
2400 W RED BIRD LN, DALLAS, TX, 75237
City Council District
3
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-09-15T23:59:00.000
Status
Closed
Created Date
2025-08-29T17:06:02.000
Update Date
2026-05-15T13:23:25.000
Closed Date
2026-05-15T13:22:59.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000yjB81AAE
Lat Location
(32.67147377034543600,-96.85721437803761000)
26-00080605
Service Request Number: 26-00080605 • Address: 10306 BROCKTON DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00080605
Address
10306 BROCKTON DR, DALLAS, TX, 75217
City Council District
5
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-02-28T02:41:37.000
Update Date
2026-03-09T16:46:47.000
Closed Date
2026-03-09T16:46:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001YrF1dAAF
Lat Location
(32.74522728085218400,-96.64745300290964000)
21-00690126
Service Request Number: 21-00690126 • Address: 3007 BRITTON AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00690126
Address
3007 BRITTON AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-07-29T23:59:00.000
Status
Closed
Created Date
2021-07-26T20:47:41.000
Update Date
2023-06-09T00:33:44.000
Closed Date
2021-07-29T10:42:00.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000opFLOAA2
Lat Location
(32.71012063028564400,-96.80609978961034000)
26-00200521
Service Request Number: 26-00200521 • Address: 1318 LUCCHESE LN, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00200521
Address
1318 LUCCHESE LN, DALLAS, TX, 75253
City Council District
8
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-12T23:59:00.000
Status
Closed
Created Date
2026-05-11T10:29:54.000
Update Date
2026-05-11T14:31:36.000
Closed Date
2026-05-11T14:31:35.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001o9kw0AAA
Lat Location
(32.67449402301469500,-96.58442388550903000)
26-00155179
Service Request Number: 26-00155179 • Address: 2601 ARROYO AVE, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
26-00155179
Address
2601 ARROYO AVE, DALLAS, TX, 75219
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-14T11:21:33.000
Update Date
2026-04-14T12:29:40.000
Closed Date
2026-04-14T12:29:40.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs00001hvVdlAAE
Lat Location
(32.81173198321748400,-96.82126229324174000)
26-00299596
Service Request Number: 26-00299596 • Address: 11415 MARSH LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00299596
Address
11415 MARSH LN, DALLAS, TX, 75229
City Council District
13
Department
Police Department
Service Request Type
Criminal Activities - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-07-16T23:59:00.000
Status
Closed
Created Date
2026-07-08T09:32:27.000
Update Date
2026-07-16T10:28:11.000
Closed Date
2026-07-14T10:27:36.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs0000216xGnAAI
Lat Location
(32.90394567002386600,-96.85643801771948000)
26-00205911
Service Request Number: 26-00205911 • Address: 1115 FRANWOOD DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00205911
Address
1115 FRANWOOD DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-05-19T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-05-12T12:39:16.000
Update Date
2026-05-13T16:29:14.000
Closed Date
2026-05-13T16:29:12.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001onLE9AAM
Lat Location
(32.73043046108717400,-96.69034175661561000)
23-00235483
Service Request Number: 23-00235483 • Address: 1348 AMITY LN, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00235483
Address
1348 AMITY LN, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-06-01T23:59:00.000
Status
Closed
Created Date
2023-05-26T15:41:24.000
Update Date
2023-06-07T01:03:23.000
Closed Date
2023-05-31T08:34:32.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005fvAXAAY
Lat Location
(32.73602960985477000,-96.64420307053156000)
22-00510005
Service Request Number: 22-00510005 • Address: 1438 MIRAGE CANYON DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
22-00510005
Address
1438 MIRAGE CANYON DR, DALLAS, TX, 75232
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-01T00:59:00.000
Status
Closed
Created Date
2022-11-24T18:11:09.000
Update Date
2023-06-08T02:08:36.000
Closed Date
2022-12-02T16:54:39.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000004F5OkAAK
Lat Location
(32.65345193145939400,-96.84523302763039000)
24-00596174
Service Request Number: 24-00596174 • Address: DOWDY FERRY RD & L B J FWY WB, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
24-00596174
Address
DOWDY FERRY RD & L B J FWY WB, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2024-12-20T00:59:00.000
Status
Closed
Created Date
2024-12-17T10:34:57.000
Update Date
2024-12-17T11:26:45.000
Closed Date
2024-12-17T11:26:45.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000N881cAAB
Lat Location
(32.67902507008583000,-96.67630740531101000)
24-00552633
Service Request Number: 24-00552633 • Address: 2520 ANDREA LN, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
24-00552633
Address
2520 ANDREA LN, DALLAS, TX, 75228
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-11-22T18:59:00.000
Status
Closed
Created Date
2024-11-15T14:39:37.000
Update Date
2024-11-20T08:33:56.000
Closed Date
2024-11-20T08:33:33.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
API
Unique Key
500cs00000J5y73AAB
Lat Location
(32.82738933446364600,-96.67121840984831000)
21-00983699
Service Request Number: 21-00983699 • Address: 2640 CREATIVE PL, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
21-00983699
Address
2640 CREATIVE PL, DALLAS, TX, 75211
City Council District
1
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2021-12-20T00:59:00.000
Status
Closed
Created Date
2021-12-12T22:32:01.000
Update Date
2023-06-08T23:46:24.000
Closed Date
2021-12-13T14:33:06.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000uFMIzAAO
Lat Location
(32.75870785842626000,-96.86485187687848000)
26-00156066
Service Request Number: 26-00156066 • Address: 3809 CROWN SHORE DR, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
26-00156066
Address
3809 CROWN SHORE DR, DALLAS, TX, 75244
City Council District
13
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-14T16:26:08.000
Update Date
2026-04-14T18:06:00.000
Closed Date
2026-04-14T18:05:59.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001i303GAAQ
Lat Location
(32.91316264225486000,-96.85109177540570000)
26-00090329
Service Request Number: 26-00090329 • Address: N JIM MILLER RD & E R L THORNTON FWY WB, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00090329
Address
N JIM MILLER RD & E R L THORNTON FWY WB, DALLAS, TX, 75228
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Clean Sweep Litter Removal - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-03-06T09:04:13.000
Update Date
2026-03-09T15:43:15.000
Closed Date
2026-03-09T15:43:12.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001a7RxVAAU
Lat Location
(32.79408477391035000,-96.70001248201778000)
26-00058989
Service Request Number: 26-00058989 • Address: 7900 UMPHRESS RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00058989
Address
7900 UMPHRESS RD, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-02-20T00:59:00.000
Status
Closed
Created Date
2026-02-13T18:44:10.000
Update Date
2026-02-16T09:46:11.000
Closed Date
2026-02-16T09:26:32.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Vysw1AAB
Lat Location
(32.74260394312132400,-96.68717175793151000)
20-01186455
Service Request Number: 20-01186455 • Address: 7521 VILLANOVA ST, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
20-01186455
Address
7521 VILLANOVA ST, DALLAS, TX, 75225
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2020-12-12T00:59:00.000
Status
Closed
Created Date
2020-12-08T10:59:11.000
Update Date
2023-06-09T03:20:31.000
Closed Date
2020-12-10T10:09:41.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000bMqSNAA0
Lat Location
(32.86425684312851000,-96.77825753671378000)
22-00299135
Service Request Number: 22-00299135 • Address: 6138 SINGING HILLS DR, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
22-00299135
Address
6138 SINGING HILLS DR, DALLAS, TX, 75241
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-17T23:59:00.000
Status
Closed
Created Date
2022-07-14T17:36:31.000
Update Date
2023-06-08T03:14:57.000
Closed Date
2022-07-14T21:28:49.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002tc4sAAA
Lat Location
(32.67277726311267000,-96.80462896847850000)
21-00730314
Service Request Number: 21-00730314 • Address: 5515 NUTHATCH ST, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
21-00730314
Address
5515 NUTHATCH ST, DALLAS, TX, 75236
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-08-11T23:59:00.000
Status
Closed
Created Date
2021-08-07T14:16:43.000
Update Date
2023-06-09T00:48:28.000
Closed Date
2021-08-16T08:41:37.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000pBtzVAAS
Lat Location
(32.67772491680569000,-96.89695904437164000)
21-00442847
Service Request Number: 21-00442847 • Address: 4019 GLENHAVEN BLVD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
21-00442847
Address
4019 GLENHAVEN BLVD, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-05-24T23:59:00.000
Status
Closed
Created Date
2021-05-17T14:56:51.000
Update Date
2023-06-09T00:56:45.000
Closed Date
2021-05-25T10:29:27.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA6eTAAS
Lat Location
(32.72933712274212000,-96.88543434240425000)
23-00442668
Service Request Number: 23-00442668 • Address: 1176 WARRIOR DR, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
23-00442668
Address
1176 WARRIOR DR, DALLAS, TX, 75253
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-23T12:39:05.000
Update Date
2023-10-03T11:02:58.000
Closed Date
2023-10-03T11:02:56.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006LamzAAC
Lat Location
(32.68354566774325000,-96.58736646520310000)
26-00251487
Service Request Number: 26-00251487 • Address: 7012 LAKE EDGE DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00251487
Address
7012 LAKE EDGE DR, DALLAS, TX, 75230
City Council District
11
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-06-25T23:59:00.000
Status
Closed
Created Date
2026-06-10T08:03:42.000
Update Date
2026-06-28T10:04:05.000
Closed Date
2026-06-26T10:03:50.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001uYRY6AAO
Lat Location
(32.91603266005672000,-96.78365284200221000)
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