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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
25-00538026
Service Request Number: 25-00538026 • Address: 4096 BRYAN ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
25-00538026
Address
4096 BRYAN ST, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
TEST CRM
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-11-12T00:59:00.000
Status
Closed
Created Date
2025-11-08T10:43:12.000
Update Date
2025-11-20T14:32:25.000
Closed Date
2025-11-14T12:39:54.000
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001CTyEKAA1
Lat Location
(32.79743698472033000,-96.78100121105919000)
24-00425146
Service Request Number: 24-00425146 • Address: 1702 FAROLA DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
24-00425146
Address
1702 FAROLA DR, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-09-01T16:25:28.000
Update Date
2024-09-04T15:04:45.000
Closed Date
2024-09-04T15:04:43.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000006tycnAAA
Lat Location
(32.84388280531229000,-96.68210024836048000)
23-00086308
Service Request Number: 23-00086308 • Address: 1347 MICHIGAN AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00086308
Address
1347 MICHIGAN AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-03-02T00:59:00.000
Status
Closed
Created Date
2023-02-24T13:21:53.000
Update Date
2023-06-07T01:48:39.000
Closed Date
2023-02-27T15:17:24.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005DG40AAG
Lat Location
(32.73227470155527000,-96.81696782848144000)
23-00547489
Service Request Number: 23-00547489 • Address: 6716 WHITERIDGE DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00547489
Address
6716 WHITERIDGE DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-12-04T00:59:00.000
Status
Closed
Created Date
2023-12-02T13:27:16.000
Update Date
2023-12-02T20:01:23.000
Closed Date
2023-12-02T20:01:23.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006mKbgAAE
Lat Location
(32.74235995140945500,-96.70555524556978000)
26-00090315
Service Request Number: 26-00090315 • Address: S GOOD LATIMER EXPY & HICKORY ST, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
26-00090315
Address
S GOOD LATIMER EXPY & HICKORY ST, DALLAS, TX, 75226
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Other Dispatch - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-06T08:58:40.000
Update Date
2026-03-09T11:29:22.000
Closed Date
2026-03-09T11:29:22.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001a623XAAQ
Lat Location
(32.77461935564317500,-96.78076218168583000)
26-00177411
Service Request Number: 26-00177411 • Address: 808 KELSO DR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
26-00177411
Address
808 KELSO DR, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-27T14:50:33.000
Update Date
2026-05-20T15:12:08.000
Closed Date
2026-05-20T14:26:34.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001kxaZBAAY
Lat Location
(32.73784943672572000,-96.92281563826349000)
24-00286983
Service Request Number: 24-00286983 • Address: 4849 FRANKFORD RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
24-00286983
Address
4849 FRANKFORD RD, DALLAS, TX, 75287
City Council District
12
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-06-14T23:59:00.000
Status
Closed
Created Date
2024-06-13T14:59:29.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-06-14T10:29:08.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000084MeYAAU
Lat Location
(32.99931894195150000,-96.82339366191934000)
23-00183396
Service Request Number: 23-00183396 • Address: 11424 CORAL HILLS DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
23-00183396
Address
11424 CORAL HILLS DR, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-04-22T17:18:19.000
Update Date
2023-06-07T01:06:27.000
Closed Date
2023-04-25T11:04:57.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005UsXEAA0
Lat Location
(32.90300311737012000,-96.86939426314724000)
24-00492106
Service Request Number: 24-00492106 • Address: 10439 CHELMSFORD DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00492106
Address
10439 CHELMSFORD DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2024-10-13T23:59:00.000
Status
Closed
Created Date
2024-10-10T08:08:19.000
Update Date
2024-10-10T09:08:58.000
Closed Date
2024-10-10T09:08:57.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000Cx1SbAAJ
Lat Location
(32.74521001784712000,-96.64463627078685000)
25-00105478
Service Request Number: 25-00105478 • Address: 8410 BOCOWOOD DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
25-00105478
Address
8410 BOCOWOOD DR, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-03-10T16:45:30.000
Update Date
2025-04-11T15:38:40.000
Closed Date
2025-04-11T15:38:40.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Y3rygAAB
Lat Location
(32.80233509015181400,-96.69892851136000000)
23-00417874
Service Request Number: 23-00417874 • Address: 2323 HARDING ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00417874
Address
2323 HARDING ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-07T16:06:03.000
Update Date
2023-09-08T09:55:58.000
Closed Date
2023-09-08T09:55:56.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006Fbb7AAC
Lat Location
(32.74879980039964500,-96.75716576685308000)
21-00822896
Service Request Number: 21-00822896 • Address: 4529 BESSIE DR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
21-00822896
Address
4529 BESSIE DR, DALLAS, TX, 75211
City Council District
3
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-09-21T23:59:00.000
Status
Closed
Created Date
2021-09-07T11:32:29.000
Update Date
2023-06-09T00:26:11.000
Closed Date
2021-09-27T12:12:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000quTsJAAU
Lat Location
(32.72893428322362000,-96.89572837756050000)
26-00170792
Service Request Number: 26-00170792 • Address: 1724 REYNOLDSTON LN, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
26-00170792
Address
1724 REYNOLDSTON LN, DALLAS, TX, 75232
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-23T11:59:38.000
Update Date
2026-05-15T16:47:08.000
Closed Date
2026-05-15T16:47:07.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001jwcLqAAI
Lat Location
(32.67651460342634000,-96.84940790782350000)
26-00093823
Service Request Number: 26-00093823 • Address: 4100 HAPPY CANYON DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00093823
Address
4100 HAPPY CANYON DR, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Clean Sweep Litter Removal - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-16T23:59:00.000
Status
Closed
Created Date
2026-03-09T08:36:02.000
Update Date
2026-03-09T08:40:34.000
Closed Date
2026-03-09T08:40:33.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001aWx7lAAC
Lat Location
(32.67705238841957500,-96.75242290168279000)
24-00364322
Service Request Number: 24-00364322 • Address: 2824 KLONDIKE DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
24-00364322
Address
2824 KLONDIKE DR, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-27T21:09:21.000
Update Date
2024-07-30T14:53:13.000
Closed Date
2024-07-30T14:53:09.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000002KtSEAA0
Lat Location
(32.81871089557046000,-96.66655543694931000)
26-00095344
Service Request Number: 26-00095344 • Address: 8100 CAVALIER CIR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00095344
Address
8100 CAVALIER CIR, DALLAS, TX, 75227
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T18:21:10.000
Update Date
2026-03-09T18:44:48.000
Closed Date
2026-03-09T18:44:45.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ai3Y1AAI
Lat Location
(32.75696719268927000,-96.68136799858293000)
23-00016513
Service Request Number: 23-00016513 • Address: 990 SINGLETON BLVD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
23-00016513
Address
990 SINGLETON BLVD, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-01-12T00:59:00.000
Status
Closed
Created Date
2023-01-10T15:19:13.000
Update Date
2023-06-07T01:56:06.000
Closed Date
2023-01-11T14:08:05.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004kaxoAAA
Lat Location
(32.77838226232969000,-96.83853807948170000)
23-00234809
Service Request Number: 23-00234809 • Address: 2710 KIMSEY DR, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
23-00234809
Address
2710 KIMSEY DR, DALLAS, TX, 75235
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-06-01T23:59:00.000
Status
Closed
Created Date
2023-05-26T11:51:03.000
Update Date
2023-06-07T01:03:06.000
Closed Date
2023-05-30T08:07:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005fpOhAAI
Lat Location
(32.82479631884703000,-96.83699691069914000)
23-00235603
Service Request Number: 23-00235603 • Address: 1630 MENTOR AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00235603
Address
1630 MENTOR AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-26T16:39:15.000
Update Date
2023-06-09T12:04:53.000
Closed Date
2023-06-09T12:04:51.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005fwskAAA
Lat Location
(32.69179974974378000,-96.80006859406505000)
25-00090891
Service Request Number: 25-00090891 • Address: 1632 MARTIN LUTHER KING JR BLVD, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00090891
Address
1632 MARTIN LUTHER KING JR BLVD, DALLAS, TX, 75215
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Alley Repair - Routine - TPW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-05-26T23:59:00.000
Status
Closed
Created Date
2025-03-03T09:30:22.000
Update Date
2025-03-03T14:55:16.000
Closed Date
2025-03-03T14:55:16.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000WsfOoAAJ
Lat Location
(32.76154884928181000,-96.77701748659462000)
21-00951779
Service Request Number: 21-00951779 • Address: 17207 MARIANNE CIR, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
21-00951779
Address
17207 MARIANNE CIR, DALLAS, TX, 75252
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-11-16T17:50:27.000
Update Date
2023-06-08T23:49:33.000
Closed Date
2021-11-22T12:30:55.000
Priority
Priority
Method Received Description
Proactive
Unique Key
500t000000tR41bAAC
Lat Location
(32.98517742085836000,-96.80017042076278000)
26-00094837
Service Request Number: 26-00094837 • Address: 9348 LAKE JUNE RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00094837
Address
9348 LAKE JUNE RD, DALLAS, TX, 75217
City Council District
5
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-02T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-03-04T15:30:44.000
Update Date
2026-03-09T14:31:37.000
Closed Date
2026-03-09T14:31:35.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00001adXBpAAM
Lat Location
(32.73392323782872000,-96.66010578780596000)
22-00188491
Service Request Number: 22-00188491 • Address: 2536 HUDSPETH AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00188491
Address
2536 HUDSPETH AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-05-11T23:59:00.000
Status
Closed
Created Date
2022-05-10T09:56:10.000
Update Date
2023-06-08T23:06:21.000
Closed Date
2022-05-10T13:41:51.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z00000274ExAAI
Lat Location
(32.70789455533256500,-96.78727582782410000)
24-00535872
Service Request Number: 24-00535872 • Address: 10458 LENNOX LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
24-00535872
Address
10458 LENNOX LN, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-11-08T18:59:00.000
Status
Closed
Created Date
2024-11-05T14:17:21.000
Update Date
2024-11-07T18:39:16.000
Closed Date
2024-11-07T11:31:30.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000HXiWjAAL
Lat Location
(32.88777556271488600,-96.82753003178222000)
25-00425699
Service Request Number: 25-00425699 • Address: 2000 W ILLINOIS AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
25-00425699
Address
2000 W ILLINOIS AVE, DALLAS, TX, 75224
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2025-09-04T23:59:00.000
Status
Closed
Created Date
2025-09-03T10:26:28.000
Update Date
2025-09-03T13:56:41.000
Closed Date
2025-09-03T13:56:40.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000zG3znAAC
Lat Location
(32.72009701134733000,-96.85257559170760000)
26-00034549
Service Request Number: 26-00034549 • Address: 3676 BOLIVAR DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00034549
Address
3676 BOLIVAR DR, DALLAS, TX, 75220
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-01-30T00:59:00.000
Status
Closed
Created Date
2026-01-27T12:38:09.000
Update Date
2026-01-28T12:23:24.000
Closed Date
2026-01-28T12:23:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001S5zOqAAJ
Lat Location
(32.86512883685728000,-96.85670436997422000)
22-00220015
Service Request Number: 22-00220015 • Address: 9623 LANEYVALE AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00220015
Address
9623 LANEYVALE AVE, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2022-05-27T23:59:00.000
Status
Closed
Created Date
2022-05-26T19:59:53.000
Update Date
2023-06-08T23:21:21.000
Closed Date
2022-06-01T13:13:26.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002HpERAA0
Lat Location
(32.72784558538235000,-96.65662875908858000)
24-00519750
Service Request Number: 24-00519750 • Address: 12109 ELYSIAN CT, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
24-00519750
Address
12109 ELYSIAN CT, DALLAS, TX, 75230
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-11-01T23:59:00.000
Status
Closed
Created Date
2024-10-26T09:56:23.000
Update Date
2024-10-30T16:39:56.000
Closed Date
2024-10-30T16:39:56.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Frm5uAAB
Lat Location
(32.91372221378303000,-96.79839889345897000)
26-00277711
Service Request Number: 26-00277711 • Address: 3486 RUGGED DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00277711
Address
3486 RUGGED DR, DALLAS, TX, 75224
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-07-02T23:59:00.000
Status
Closed
Created Date
2026-06-25T06:43:41.000
Update Date
2026-06-28T16:14:08.000
Closed Date
2026-06-26T16:13:36.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001yFnYRAA0
Lat Location
(32.70626807868906400,-96.84846180158831000)
26-00085278
Service Request Number: 26-00085278 • Address: 10105 BETTYWOOD LN, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00085278
Address
10105 BETTYWOOD LN, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-03T14:53:27.000
Update Date
2026-03-09T09:10:04.000
Closed Date
2026-03-09T09:10:04.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZSousAAD
Lat Location
(32.92321683812136000,-96.71096193120418000)
20-01002217
Service Request Number: 20-01002217 • Address: 6249 LOVETT AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
20-01002217
Address
6249 LOVETT AVE, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-10-06T13:38:37.000
Update Date
2023-06-09T03:49:45.000
Closed Date
2020-12-10T15:45:20.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000aRjuVAAS
Lat Location
(32.77811199947719000,-96.70977672509522000)
20-01001072
Service Request Number: 20-01001072 • Address: 4146 FALLS DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
20-01001072
Address
4146 FALLS DR, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2020-10-13T23:59:00.000
Status
Closed
Created Date
2020-10-06T10:36:29.000
Update Date
2023-06-09T03:49:33.000
Closed Date
2020-10-14T14:50:48.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000aRg6dAAC
Lat Location
(32.72641664062019400,-96.88757410174418000)
24-00045746
Service Request Number: 24-00045746 • Address: 8411 BIRCHCROFT DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
24-00045746
Address
8411 BIRCHCROFT DR, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-02-07T00:59:00.000
Status
Closed
Created Date
2024-01-30T15:05:16.000
Update Date
2024-02-01T13:00:58.000
Closed Date
2024-02-01T13:00:57.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000079z8qAAA
Lat Location
(32.90133082182649000,-96.75994680354752000)
24-00286942
Service Request Number: 24-00286942 • Address: 4407 S EWING AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00286942
Address
4407 S EWING AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-06-21T18:59:00.000
Status
Closed
Created Date
2024-06-13T14:49:15.000
Update Date
2024-06-18T16:12:11.000
Closed Date
2024-06-18T16:12:10.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z0000084LvYAAU
Lat Location
(32.69016598723537500,-96.81106543301425000)
26-00089693
Service Request Number: 26-00089693 • Address: 16939 DAVENPORT CT, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
26-00089693
Address
16939 DAVENPORT CT, DALLAS, TX, 75248
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-05T16:47:08.000
Update Date
2026-03-09T10:13:56.000
Closed Date
2026-03-09T10:13:25.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001a0LC7AAM
Lat Location
(32.98034984713218000,-96.79557159563406000)
26-00303884
Service Request Number: 26-00303884 • Address: 3112 GRAFTON AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00303884
Address
3112 GRAFTON AVE, DALLAS, TX, 75211
City Council District
1
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-07-24T23:59:00.000
Status
Closed
Created Date
2026-07-10T14:15:58.000
Update Date
2026-07-24T15:51:52.000
Closed Date
2026-07-24T15:51:51.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000021mB61AAE
Lat Location
(32.73058950243707000,-96.87204598461524000)
26-00382305
Service Request Number: 26-00382305 • Address: 2118 ROCKEFELLER BLVD, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00382305
Address
2118 ROCKEFELLER BLVD, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-08-27T12:32:23.000
Update Date
2026-09-16T16:53:00.000
Closed Date
2026-09-16T16:52:59.000
Priority
High
Method Received Description
Proactive
Unique Key
500cs00002CyQsXAAV
Lat Location
(32.74689759325399000,-96.79535926248089000)
21-00910017
Service Request Number: 21-00910017 • Address: 1827 MENTOR AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00910017
Address
1827 MENTOR AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-10-18T08:54:26.000
Update Date
2023-06-09T00:14:31.000
Closed Date
2021-10-28T08:35:16.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000sVW3hAAG
Lat Location
(32.69310221043557600,-96.79699847192754000)
26-00080353
Service Request Number: 26-00080353 • Address: 3932 PICTURELINE DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
26-00080353
Address
3932 PICTURELINE DR, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-27T18:18:30.000
Update Date
2026-03-09T16:21:38.000
Closed Date
2026-03-09T16:21:38.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001YoCd1AAF
Lat Location
(32.69534989116858000,-96.88434066924091000)
26-00351084
Service Request Number: 26-00351084 • Address: 2722 MARDER ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00351084
Address
2722 MARDER ST, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-08-09T23:59:00.000
Status
Closed
Created Date
2026-08-08T11:33:30.000
Update Date
2026-08-08T15:04:53.000
Closed Date
2026-08-08T15:04:52.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000028JpCVAA0
Lat Location
(32.75282217727302000,-96.75340797866944000)
21-00466787
Service Request Number: 21-00466787 • Address: 5215 DELOACHE AVE, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
21-00466787
Address
5215 DELOACHE AVE, DALLAS, TX, 75220
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2021-05-25T12:36:49.000
Status
Closed
Created Date
2021-05-24T12:36:49.000
Update Date
2023-06-09T00:54:11.000
Closed Date
2021-05-24T12:36:49.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000mMqobAAC
Lat Location
(32.87108577279132000,-96.81923739909058000)
25-00560781
Service Request Number: 25-00560781 • Address: 1235 WATERSIDE CIR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
25-00560781
Address
1235 WATERSIDE CIR, DALLAS, TX, 75218
City Council District
9
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-12-11T00:59:00.000
Status
Closed
Created Date
2025-11-24T19:58:57.000
Update Date
2025-11-26T15:00:39.000
Closed Date
2025-11-26T15:00:25.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001GEKhuAAH
Lat Location
(32.81271876644798600,-96.72485775789237000)
25-00598906
Service Request Number: 25-00598906 • Address: 12811 C F HAWN FWY WB, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
25-00598906
Address
12811 C F HAWN FWY WB, DALLAS, TX, 75253
City Council District
8
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-12-27T00:59:00.000
Status
Closed
Created Date
2025-12-25T11:17:39.000
Update Date
2025-12-26T06:04:18.000
Closed Date
2025-12-26T05:23:21.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Ll6vAAAR
Lat Location
(32.67995408259351000,-96.60972174577344000)
26-00093827
Service Request Number: 26-00093827 • Address: 6270 MALCOLM DR, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00093827
Address
6270 MALCOLM DR, DALLAS, TX, 75214
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Construction Right of Way/Status - TPW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-02-16T18:36:51.000
Update Date
2026-03-09T08:38:56.000
Closed Date
2026-03-09T08:38:53.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aWYsYAAW
Lat Location
(32.83007931056178600,-96.75720408855823000)
21-00533630
Service Request Number: 21-00533630 • Address: 1025 W COMMERCE ST, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
21-00533630
Address
1025 W COMMERCE ST, DALLAS, TX, 75208
City Council District
6
Department
Environmental Quality
Service Request Type
Air Pollution Complaint - OEQS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2021-07-02T23:59:00.000
Status
Closed
Created Date
2021-06-11T12:08:06.000
Update Date
2023-06-09T01:03:40.000
Closed Date
2021-06-23T07:12:24.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000mzkkWAAQ
Lat Location
(32.77313694654503000,-96.83819640841553000)
22-00365287
Service Request Number: 22-00365287 • Address: 10720 TANDEM TRL, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00365287
Address
10720 TANDEM TRL, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-08-24T15:12:20.000
Update Date
2023-06-08T03:08:55.000
Closed Date
2022-09-27T08:25:57.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003Ml4jAAC
Lat Location
(32.72626168938844000,-96.64107009159950000)
22-00329722
Service Request Number: 22-00329722 • Address: 2313 RAMSEY AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00329722
Address
2313 RAMSEY AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-08-10T23:59:00.000
Status
Closed
Created Date
2022-08-03T11:22:21.000
Update Date
2023-06-08T03:09:43.000
Closed Date
2022-08-10T11:04:00.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z00000396PeAAI
Lat Location
(32.72011055631273000,-96.82067712685553000)
25-00185163
Service Request Number: 25-00185163 • Address: 19021 MIDWAY RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
25-00185163
Address
19021 MIDWAY RD, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-23T21:47:04.000
Update Date
2025-04-30T15:14:33.000
Closed Date
2025-04-30T15:14:32.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000eRe3xAAC
Lat Location
(33.01075795177690000,-96.84395722798777000)
25-00105459
Service Request Number: 25-00105459 • Address: 3316 LIGHT POINTE DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
25-00105459
Address
3316 LIGHT POINTE DR, DALLAS, TX, 75228
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-03-17T23:59:00.000
Status
Closed
Created Date
2025-03-10T16:38:46.000
Update Date
2025-03-11T09:12:51.000
Closed Date
2025-03-11T09:12:50.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Y41wPAAR
Lat Location
(32.80545902527457000,-96.67706393839140000)
25-00499685
Service Request Number: 25-00499685 • Address: 1918 MARTIN LUTHER KING JR BLVD, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00499685
Address
1918 MARTIN LUTHER KING JR BLVD, DALLAS, TX, 75215
City Council District
7
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-10-17T23:59:00.000
Status
Closed
Created Date
2025-10-15T12:22:41.000
Update Date
2025-10-16T16:04:29.000
Closed Date
2025-10-16T16:04:05.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000016VN1BAAW
Lat Location
(32.76340859379548000,-96.77475329791764000)
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