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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
24-00419571
Service Request Number: 24-00419571 • Address: 2804 S COCKRELL HILL RD, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
24-00419571
Address
2804 S COCKRELL HILL RD, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-08-28T18:50:54.000
Update Date
2024-09-04T17:21:47.000
Closed Date
2024-09-04T17:21:47.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000006RhGkAAK
Lat Location
(32.71253527427617000,-96.89117085373033000)
21-00532549
Service Request Number: 21-00532549 • Address: 4227 HOLLAND AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
21-00532549
Address
4227 HOLLAND AVE, DALLAS, TX, 75219
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-06-18T23:59:00.000
Status
Closed
Created Date
2021-06-11T09:29:13.000
Update Date
2023-06-09T01:03:30.000
Closed Date
2021-06-17T16:47:53.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000mze0TAAQ
Lat Location
(32.81750430823602500,-96.80864414145184000)
23-00286310
Service Request Number: 23-00286310 • Address: STOREY LN & TIMBERLINE DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
23-00286310
Address
STOREY LN & TIMBERLINE DR, DALLAS, TX, 75220
City Council District
6
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-07-10T23:59:00.000
Status
Closed
Created Date
2023-06-23T12:30:14.000
Update Date
2023-07-11T14:09:16.000
Closed Date
2023-07-11T14:09:14.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005nymcAAA
Lat Location
(32.86348830211523000,-96.87288307932585000)
21-01000546
Service Request Number: 21-01000546 • Address: 3711 MEREDITH AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
21-01000546
Address
3711 MEREDITH AVE, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-01-04T00:59:00.000
Status
Closed
Created Date
2021-12-28T11:52:09.000
Update Date
2023-06-08T23:50:54.000
Closed Date
2021-12-31T19:29:32.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000vIZ2SAAW
Lat Location
(32.74244325347566000,-96.88010726731135000)
24-00492189
Service Request Number: 24-00492189 • Address: 6000 L B J FWY EB, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
24-00492189
Address
6000 L B J FWY EB, DALLAS, TX, 75240
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-10-18T23:59:00.000
Status
Closed
Created Date
2024-10-10T08:40:28.000
Update Date
2024-10-10T08:59:58.000
Closed Date
2024-10-10T08:59:58.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Cxgp7AAB
Lat Location
(32.92508569400414000,-96.80327661798626000)
21-00903262
Service Request Number: 21-00903262 • Address: 3336 LA VERN AVE, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00903262
Address
3336 LA VERN AVE, DALLAS, TX, 75227
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-10-18T23:59:00.000
Status
Closed
Created Date
2021-10-13T08:37:20.000
Update Date
2023-06-09T00:12:40.000
Closed Date
2021-10-18T10:31:38.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000sSjUwAAK
Lat Location
(32.76936642077266000,-96.72015631205022000)
26-00090967
Service Request Number: 26-00090967 • Address: 6412 TUMBLING CREEK TRL, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00090967
Address
6412 TUMBLING CREEK TRL, DALLAS, TX, 75241
City Council District
8
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-20T23:59:00.000
Status
Closed
Created Date
2026-03-06T12:58:09.000
Update Date
2026-03-09T15:38:21.000
Closed Date
2026-03-09T15:38:20.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aBM00AAG
Lat Location
(32.66158419436092000,-96.77134324123332000)
26-00208124
Service Request Number: 26-00208124 • Address: AUDELIA RD & MCCREE RD, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00208124
Address
AUDELIA RD & MCCREE RD, DALLAS, TX, 75238
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Visibility Obstruction - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-20T23:59:00.000
Status
Closed
Created Date
2026-05-14T18:24:52.000
Update Date
2026-05-15T08:30:20.000
Closed Date
2026-05-15T08:30:09.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001p5bsIAAQ
Lat Location
(32.87051185219141000,-96.71785954548240000)
22-00458544
Service Request Number: 22-00458544 • Address: 2503 FATIMA AVE, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00458544
Address
2503 FATIMA AVE, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-10-24T23:59:00.000
Status
Closed
Created Date
2022-10-19T15:03:37.000
Update Date
2023-06-08T02:39:53.000
Closed Date
2022-10-24T10:49:50.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003slk3AAA
Lat Location
(32.67564540991939000,-96.78089099198199000)
26-00095109
Service Request Number: 26-00095109 • Address: 2855 E OVERTON RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00095109
Address
2855 E OVERTON RD, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T16:07:32.000
Update Date
2026-03-09T16:49:55.000
Closed Date
2026-03-09T16:49:53.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001agIEbAAM
Lat Location
(32.71422548567843000,-96.77868178519918000)
26-00149049
Service Request Number: 26-00149049 • Address: 1217 DEERWOOD DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00149049
Address
1217 DEERWOOD DR, DALLAS, TX, 75232
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-10T11:15:56.000
Update Date
2026-04-14T10:49:56.000
Closed Date
2026-04-14T10:49:56.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hF0hZAAS
Lat Location
(32.66033324319444400,-96.84248069630495000)
26-00087231
Service Request Number: 26-00087231 • Address: 5901 EDINBURGH CT, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00087231
Address
5901 EDINBURGH CT, DALLAS, TX, 75252
City Council District
12
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T14:43:43.000
Update Date
2026-03-09T09:38:33.000
Closed Date
2026-03-09T09:38:12.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZiRfoAAF
Lat Location
(33.00155441348996000,-96.80601589944393000)
26-00093238
Service Request Number: 26-00093238 • Address: 4501 S MARSALIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00093238
Address
4501 S MARSALIS AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-08T14:20:04.000
Update Date
2026-03-09T08:55:31.000
Closed Date
2026-03-09T08:55:18.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aRtsoAAC
Lat Location
(32.68932691716191000,-96.81478035831118000)
26-00209680
Service Request Number: 26-00209680 • Address: 6126 VICTOR ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00209680
Address
6126 VICTOR ST, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-07-28T23:59:00.000
Status
In Progress
Created Date
2026-05-15T15:32:52.000
Update Date
2026-05-15T15:40:57.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001pHKNuAAO
Lat Location
(32.80837501819666000,-96.75075200246621000)
21-00950066
Service Request Number: 21-00950066 • Address: W ILLINOIS AVE & S WESTMORELAND RD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
21-00950066
Address
W ILLINOIS AVE & S WESTMORELAND RD, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TRN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-12-02T00:59:00.000
Status
Closed
Created Date
2021-11-15T20:15:01.000
Update Date
2026-08-07T13:47:00.000
Closed Date
2021-11-16T09:36:14.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000tQrAVAA0
Lat Location
(32.72042053621161000,-96.87440522334609000)
26-00091177
Service Request Number: 26-00091177 • Address: 13111 LAND DR, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00091177
Address
13111 LAND DR, DALLAS, TX, 75253
City Council District
8
Department
Water Utilities
Service Request Type
Creek/Culvert Blockage - DWU
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-04-03T23:59:00.000
Status
Closed
Created Date
2026-03-06T14:41:48.000
Update Date
2026-03-10T08:39:01.000
Closed Date
2026-03-10T08:39:00.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aDy17AAC
Lat Location
(32.66020105667482000,-96.62740934342143000)
26-00149739
Service Request Number: 26-00149739 • Address: 5501 COLUMBIA AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00149739
Address
5501 COLUMBIA AVE, DALLAS, TX, 75214
City Council District
14
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-24T23:59:00.000
Status
Closed
Created Date
2026-04-10T15:46:15.000
Update Date
2026-04-14T08:38:19.000
Closed Date
2026-04-14T08:38:05.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hJ8wiAAC
Lat Location
(32.80019505023730000,-96.75776852975622000)
26-00093590
Service Request Number: 26-00093590 • Address: 1015 N CLINTON AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00093590
Address
1015 N CLINTON AVE, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-08T21:58:04.000
Update Date
2026-03-09T13:46:11.000
Closed Date
2026-03-09T13:46:07.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aTezMAAS
Lat Location
(32.75567969109166000,-96.84165866780882000)
26-00155378
Service Request Number: 26-00155378 • Address: 3500 RIO GRANDE CIR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
26-00155378
Address
3500 RIO GRANDE CIR, DALLAS, TX, 75233
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-04-14T12:19:08.000
Update Date
2026-04-14T18:23:20.000
Closed Date
2026-04-14T18:23:17.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hxonWAAQ
Lat Location
(32.70161251665138000,-96.88279689520010000)
25-00380741
Service Request Number: 25-00380741 • Address: 3908 CEDAR SPRINGS RD, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
25-00380741
Address
3908 CEDAR SPRINGS RD, DALLAS, TX, 75219
City Council District
14
Department
Dallas Fire Rescue
Service Request Type
Occupancy Load Violation - DFR
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-09-19T18:59:00.000
Status
Closed
Created Date
2025-08-07T12:26:10.000
Update Date
2025-08-12T12:07:10.000
Closed Date
2025-08-12T12:07:09.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000v5lDaAAI
Lat Location
(32.81041455451273000,-96.81021543105979000)
22-00275388
Service Request Number: 22-00275388 • Address: 16134 SHADYBANK DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
22-00275388
Address
16134 SHADYBANK DR, DALLAS, TX, 75248
City Council District
12
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-01T23:59:00.000
Status
Closed
Created Date
2022-06-29T15:41:39.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-06-30T11:24:36.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000002jpf3AAA
Lat Location
(32.97118776486086000,-96.79688176438057000)
20-01187072
Service Request Number: 20-01187072 • Address: 7018 PETTY LN, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
20-01187072
Address
7018 PETTY LN, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2020-12-23T00:59:00.000
Status
Closed
Created Date
2020-12-08T12:52:20.000
Update Date
2023-06-09T03:20:36.000
Closed Date
2020-12-15T11:51:50.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000bMug3AAC
Lat Location
(32.74379800256568000,-96.70179942939593000)
25-00565814
Service Request Number: 25-00565814 • Address: 648 PENGUIN DR, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
25-00565814
Address
648 PENGUIN DR, DALLAS, TX, 75241
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-11-30T14:58:44.000
Update Date
2025-12-03T17:35:58.000
Closed Date
2025-12-03T17:35:58.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001GvjecAAB
Lat Location
(32.67961617361291000,-96.81585548634790000)
25-00440111
Service Request Number: 25-00440111 • Address: 2050 HOLLOW CREEK DR, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
25-00440111
Address
2050 HOLLOW CREEK DR, DALLAS, TX, 75253
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-09-17T23:59:00.000
Status
Closed
Created Date
2025-09-10T20:53:50.000
Update Date
2025-09-11T10:24:37.000
Closed Date
2025-09-11T10:24:27.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000010dfIvAAI
Lat Location
(32.66979457102398000,-96.59983163434957000)
26-00306933
Service Request Number: 26-00306933 • Address: 2324 W KIEST BLVD, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00306933
Address
2324 W KIEST BLVD, DALLAS, TX, 75224
City Council District
4
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-08-03T23:59:00.000
Status
Closed
Created Date
2026-07-13T12:01:42.000
Update Date
2026-07-16T08:00:33.000
Closed Date
2026-07-16T08:00:32.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000022BRNjAAO
Lat Location
(32.70556077822103000,-96.85608066320596000)
26-00094300
Service Request Number: 26-00094300 • Address: 8783 FERNDALE RD, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00094300
Address
8783 FERNDALE RD, DALLAS, TX, 75238
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-09T11:26:11.000
Update Date
2026-03-09T12:16:17.000
Closed Date
2026-03-09T12:16:16.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
500cs00001aaIcIAAU
Lat Location
(32.86810970749439000,-96.71082702722550000)
25-00218616
Service Request Number: 25-00218616 • Address: 8441 ENDICOTT LN, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
25-00218616
Address
8441 ENDICOTT LN, DALLAS, TX, 75227
City Council District
7
Department
Planning & Development Department
Service Request Type
Landscaping Violation (Arborist) - PDD
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-06-25T18:59:00.000
Status
Closed
Created Date
2025-05-12T10:50:00.000
Update Date
2025-05-27T13:12:19.000
Closed Date
2025-05-27T13:11:58.000
Outcome
No Violation Found
Priority
Standard
Method Received Description
API
Unique Key
500cs00000h1z7BAAQ
Lat Location
(32.78165873561389500,-96.67495430455546000)
26-00235132
Service Request Number: 26-00235132 • Address: 2805 ALDERSON ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00235132
Address
2805 ALDERSON ST, DALLAS, TX, 75214
City Council District
14
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-06-02T23:59:00.000
Status
Closed
Created Date
2026-06-01T09:19:10.000
Update Date
2026-06-03T11:20:48.000
Closed Date
2026-06-01T10:29:06.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001sO0vKAAS
Lat Location
(32.82328617244533000,-96.75616521110676000)
25-00474053
Service Request Number: 25-00474053 • Address: 2668 CLAYTON OAKS DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
25-00474053
Address
2668 CLAYTON OAKS DR, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-10-02T23:59:00.000
Status
Closed
Created Date
2025-09-30T07:47:39.000
Update Date
2025-10-01T12:35:29.000
Closed Date
2025-10-01T12:35:10.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000013fCW3AAM
Lat Location
(32.75797936567809000,-96.64717654463564000)
21-00755554
Service Request Number: 21-00755554 • Address: ASHDOWN DR & KLONDIKE DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
21-00755554
Address
ASHDOWN DR & KLONDIKE DR, DALLAS, TX, 75228
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-08-18T23:59:00.000
Status
Closed
Created Date
2021-08-16T10:34:14.000
Update Date
2023-06-09T00:25:03.000
Closed Date
2021-08-16T11:27:37.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000palDnAAI
Lat Location
(32.81882388527364000,-96.67325656336322000)
21-00073309
Service Request Number: 21-00073309 • Address: 2425 E OVERTON RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00073309
Address
2425 E OVERTON RD, DALLAS, TX, 75216
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-01-27T00:59:00.000
Status
Closed
Created Date
2021-01-25T11:59:03.000
Update Date
2023-06-09T02:38:55.000
Closed Date
2021-01-25T15:54:27.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000fcUBAAA2
Lat Location
(32.70865393108332000,-96.79071812191758000)
23-00383277
Service Request Number: 23-00383277 • Address: 9911 ILA DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
23-00383277
Address
9911 ILA DR, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-08-22T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-08-15T11:13:25.000
Update Date
2023-08-17T14:44:18.000
Closed Date
2023-08-17T14:44:15.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
5008z0000067pkNAAQ
Lat Location
(32.87944905222756400,-96.84752187543712000)
24-00486831
Service Request Number: 24-00486831 • Address: 5428 WILLOW WOOD LN, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
24-00486831
Address
5428 WILLOW WOOD LN, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-10-15T18:59:00.000
Status
Closed
Created Date
2024-10-07T14:30:19.000
Update Date
2024-10-10T08:58:34.000
Closed Date
2024-10-10T08:58:34.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00000CEISsAAP
Lat Location
(33.00899683692564000,-96.81380804509091000)
22-00291222
Service Request Number: 22-00291222 • Address: 4575 WYOMING ST, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
22-00291222
Address
4575 WYOMING ST, DALLAS, TX, 75211
City Council District
3
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-07-11T23:59:00.000
Status
Closed
Created Date
2022-07-10T21:49:01.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-07-11T13:01:35.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002qGeRAAU
Lat Location
(32.71451371051468000,-96.89519842965575000)
23-00235538
Service Request Number: 23-00235538 • Address: 2223 MARFA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00235538
Address
2223 MARFA AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-26T16:05:47.000
Update Date
2023-06-15T14:34:27.000
Closed Date
2023-06-15T14:34:25.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005fviiAAA
Lat Location
(32.70627555563985600,-96.79313391042047000)
25-00181991
Service Request Number: 25-00181991 • Address: 2202 N CARROLL AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
25-00181991
Address
2202 N CARROLL AVE, DALLAS, TX, 75204
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-04-24T18:59:00.000
Status
Closed
Created Date
2025-04-22T14:21:17.000
Update Date
2025-04-22T16:13:49.000
Closed Date
2025-04-22T16:13:27.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000eCBGoAAO
Lat Location
(32.80612630754164600,-96.78404515186680000)
26-00077352
Service Request Number: 26-00077352 • Address: 3535 HIGH MESA DR, DALLAS, TX, 75234 • City Council District: 13
Service Request Number
26-00077352
Address
3535 HIGH MESA DR, DALLAS, TX, 75234
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-26T10:50:07.000
Update Date
2026-03-04T10:42:51.000
Closed Date
2026-03-04T10:42:50.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YRVwUAAX
Lat Location
(32.91413176943091000,-96.85998511245097000)
22-00439423
Service Request Number: 22-00439423 • Address: 3403 FORNEY RD, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
22-00439423
Address
3403 FORNEY RD, DALLAS, TX, 75223
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2022-10-21T23:59:00.000
Status
Closed
Created Date
2022-10-06T12:28:27.000
Update Date
2023-06-08T02:42:46.000
Closed Date
2022-11-22T17:53:56.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003lpMlAAI
Lat Location
(32.78391960928221500,-96.73743479385018000)
23-00508290
Service Request Number: 23-00508290 • Address: 7116 WAKE FORREST DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
23-00508290
Address
7116 WAKE FORREST DR, DALLAS, TX, 75214
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-11-09T00:59:00.000
Status
Closed
Created Date
2023-11-04T11:11:59.000
Update Date
2023-11-06T08:50:48.000
Closed Date
2023-11-06T08:50:48.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000006bXDZAA2
Lat Location
(32.85369920542968500,-96.73771231784790000)
26-00095464
Service Request Number: 26-00095464 • Address: 322 E WOODIN BLVD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00095464
Address
322 E WOODIN BLVD, DALLAS, TX, 75216
City Council District
4
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
New
Created Date
2026-03-09T20:18:38.000
Update Date
2026-03-09T20:18:48.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aj96kAAA
Lat Location
(32.72267551506443000,-96.81931690550036000)
25-00396143
Service Request Number: 25-00396143 • Address: 1229 BURNS AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00396143
Address
1229 BURNS AVE, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-08-26T23:59:00.000
Status
Closed
Created Date
2025-08-16T10:04:01.000
Update Date
2025-08-22T15:04:25.000
Closed Date
2025-08-22T15:00:16.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000wWp1BAAS
Lat Location
(32.73276643050287000,-96.88483884510845000)
21-00590805
Service Request Number: 21-00590805 • Address: 3534 S COCKRELL HILL RD, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
21-00590805
Address
3534 S COCKRELL HILL RD, DALLAS, TX, 75233
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-06-30T23:59:00.000
Status
Closed
Created Date
2021-06-26T16:10:50.000
Update Date
2023-06-12T01:09:27.000
Closed Date
2021-07-08T08:43:53.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000lYgvHAAS
Lat Location
(32.70112609402686000,-96.89135757686823000)
23-00006910
Service Request Number: 23-00006910 • Address: 7065 FAIRDALE AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
23-00006910
Address
7065 FAIRDALE AVE, DALLAS, TX, 75227
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-01-09T00:59:00.000
Status
Closed
Created Date
2023-01-05T10:41:17.000
Update Date
2023-06-07T01:54:39.000
Closed Date
2023-01-06T09:50:48.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004gpd8AAA
Lat Location
(32.76640589424621000,-96.69780958872262000)
25-00256650
Service Request Number: 25-00256650 • Address: 998 MONTE VISTA DR, DALLAS, TX, 75223 • City Council District: 14
Service Request Number
25-00256650
Address
998 MONTE VISTA DR, DALLAS, TX, 75223
City Council District
14
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-06-02T18:59:00.000
Status
Closed
Created Date
2025-06-01T10:17:57.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2025-06-02T13:34:02.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000jxN9zAAE
Lat Location
(32.80396361226727500,-96.73976773381055000)
21-00312706
Service Request Number: 21-00312706 • Address: 1700 RIDGEDORF DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00312706
Address
1700 RIDGEDORF DR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-04-08T08:56:44.000
Update Date
2023-06-09T01:58:15.000
Closed Date
2021-04-09T10:02:10.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000jwjMLAAY
Lat Location
(32.74057080509622600,-96.67526986907767000)
22-00013655
Service Request Number: 22-00013655 • Address: 5421 BRYAN ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
22-00013655
Address
5421 BRYAN ST, DALLAS, TX, 75206
City Council District
14
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-01-27T00:59:00.000
Status
Closed
Created Date
2022-01-11T16:13:27.000
Update Date
2023-06-08T23:28:42.000
Closed Date
2022-01-13T09:09:26.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Email
Unique Key
500t000000vKujlAAC
Lat Location
(32.80705818117576000,-96.76653301166668000)
25-00191782
Service Request Number: 25-00191782 • Address: DOLPHIN RD & MILITARY PKWY, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
25-00191782
Address
DOLPHIN RD & MILITARY PKWY, DALLAS, TX, 75223
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Construction Right of Way/Status - TPW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-05-12T23:59:00.000
Status
Closed
Created Date
2025-04-28T09:30:45.000
Update Date
2025-04-28T12:24:46.000
Closed Date
2025-04-28T12:24:45.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000exKuxAAE
Lat Location
(32.78308705246544000,-96.73769313237035000)
26-00072333
Service Request Number: 26-00072333 • Address: 11719 CORAL HILLS DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00072333
Address
11719 CORAL HILLS DR, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-23T15:45:04.000
Update Date
2026-03-09T12:10:35.000
Closed Date
2026-03-09T12:10:34.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001XnoY3AAJ
Lat Location
(32.90605170215953000,-96.86619142207273000)
25-00562768
Service Request Number: 25-00562768 • Address: 9434 ALVA CT, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
25-00562768
Address
9434 ALVA CT, DALLAS, TX, 75220
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-12-06T00:59:00.000
Status
Closed
Created Date
2025-11-26T10:12:10.000
Update Date
2025-12-02T18:18:41.000
Closed Date
2025-12-02T18:18:13.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001GWPcfAAH
Lat Location
(32.87148739352650000,-96.81565137582243000)
24-00519722
Service Request Number: 24-00519722 • Address: 2803 SEARCY DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
24-00519722
Address
2803 SEARCY DR, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-11-01T23:59:00.000
Status
Closed
Created Date
2024-10-26T09:20:49.000
Update Date
2024-10-29T16:43:37.000
Closed Date
2024-10-29T16:43:36.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000FrsjBAAR
Lat Location
(32.72733812955761000,-96.86612203465782000)
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