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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
22-00498865
Service Request Number: 22-00498865 • Address: 8040 LEIGH ANN DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
22-00498865
Address
8040 LEIGH ANN DR, DALLAS, TX, 75232
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-11-16T11:24:28.000
Update Date
2023-06-08T01:55:48.000
Closed Date
2022-11-17T11:45:19.000
Priority
Standard
Method Received Description
API
Unique Key
5008z0000049xwtAAA
Lat Location
(32.65014470624765000,-96.82890971251307000)
26-00436834
Service Request Number: 26-00436834 • Address: 10547 CASTLEROCK DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00436834
Address
10547 CASTLEROCK DR, DALLAS, TX, 75217
City Council District
5
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Stopped Up - Hazardous - DWU
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-10-05T23:59:00.000
Status
In Progress
Created Date
2026-10-02T13:21:11.000
Update Date
2026-10-02T13:26:31.000
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00002LtUWdAAN
Lat Location
(32.74093408073260000,-96.64305574644636000)
21-00042973
Service Request Number: 21-00042973 • Address: 9436 LENEL PL, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
21-00042973
Address
9436 LENEL PL, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-01-14T18:28:31.000
Update Date
2023-06-09T03:02:44.000
Closed Date
2021-01-15T17:31:43.000
Priority
Emergency
Method Received Description
API
Unique Key
500t000000egWmlAAE
Lat Location
(32.86440364098840000,-96.84887378623525000)
24-00425127
Service Request Number: 24-00425127 • Address: 4320 FRANKFORD RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
24-00425127
Address
4320 FRANKFORD RD, DALLAS, TX, 75287
City Council District
12
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-09-03T15:56:29.000
Status
Closed
Created Date
2024-09-01T15:56:29.000
Update Date
2024-09-01T23:34:46.000
Closed Date
2024-09-01T23:34:45.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000006tUzmAAE
Lat Location
(32.99727733906449600,-96.83644268340632000)
25-00312471
Service Request Number: 25-00312471 • Address: ROBERT B CULLUM BLVD & 2ND AVE, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
25-00312471
Address
ROBERT B CULLUM BLVD & 2ND AVE, DALLAS, TX, 75210
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Timing - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-07-07T23:59:00.000
Status
Closed
Created Date
2025-06-30T16:23:19.000
Update Date
2025-07-01T08:29:52.000
Closed Date
2025-07-01T08:29:35.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000oLbCfAAK
Lat Location
(32.78045434753596000,-96.76719875517934000)
26-00228590
Service Request Number: 26-00228590 • Address: 1626 PEAR ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00228590
Address
1626 PEAR ST, DALLAS, TX, 75215
City Council District
7
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-06-05T23:59:00.000
Status
Closed
Created Date
2026-05-27T20:30:10.000
Update Date
2026-06-03T16:25:10.000
Closed Date
2026-06-03T16:25:10.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001rc6jjAAA
Lat Location
(32.75064697926706000,-96.76642356683911000)
24-00508566
Service Request Number: 24-00508566 • Address: 3556 W LAWTHER DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
24-00508566
Address
3556 W LAWTHER DR, DALLAS, TX, 75214
City Council District
9
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2024-11-08T18:59:00.000
Status
Closed
Created Date
2024-10-20T12:45:25.000
Update Date
2024-10-21T08:36:30.000
Closed Date
2024-10-21T08:36:30.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Em5DWAAZ
Lat Location
(32.83094372777098600,-96.73048752218038000)
26-00235508
Service Request Number: 26-00235508 • Address: 6400 ELAM RD, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00235508
Address
6400 ELAM RD, DALLAS, TX, 75217
City Council District
8
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-06-02T23:59:00.000
Status
Closed
Created Date
2026-06-01T11:29:46.000
Update Date
2026-06-03T14:12:10.000
Closed Date
2026-06-01T14:11:32.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001sRAF1AAO
Lat Location
(32.71962717554896000,-96.71090939055155000)
26-00150855
Service Request Number: 26-00150855 • Address: 5919 ROSEVILLE DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00150855
Address
5919 ROSEVILLE DR, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-21T23:59:00.000
Status
Closed
Created Date
2026-04-11T13:04:16.000
Update Date
2026-04-14T08:01:24.000
Closed Date
2026-04-14T08:01:13.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hQCdlAAG
Lat Location
(32.67638478247325000,-96.75214219193836000)
22-00558965
Service Request Number: 22-00558965 • Address: 9366 NORTHCLIFF DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
22-00558965
Address
9366 NORTHCLIFF DR, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-31T00:59:00.000
Status
Closed
Created Date
2022-12-27T09:50:00.000
Update Date
2023-06-08T01:51:20.000
Closed Date
2022-12-27T09:52:24.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000004ZvC4AAK
Lat Location
(32.84334193173430000,-96.71490847278776000)
24-00041409
Service Request Number: 24-00041409 • Address: WALNUT HILL LN & WILDCAT WAY, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
24-00041409
Address
WALNUT HILL LN & WILDCAT WAY, DALLAS, TX, 75231
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Other Dispatch - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-02-02T00:59:00.000
Status
Closed
Created Date
2024-01-28T10:50:41.000
Update Date
2026-08-07T14:29:26.000
Closed Date
2024-01-29T11:14:21.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z00000791u5AAA
Lat Location
(32.87871551012182000,-96.73330483790271000)
24-00184059
Service Request Number: 24-00184059 • Address: 4835 LAWTHER DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
24-00184059
Address
4835 LAWTHER DR, DALLAS, TX, 75214
City Council District
9
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2024-05-13T23:59:00.000
Status
Closed
Created Date
2024-04-22T09:09:08.000
Update Date
2024-05-13T08:57:03.000
Closed Date
2024-05-13T08:57:03.000
Outcome
Investigation Complete
Priority
MCC
Method Received Description
Email
Unique Key
5008z000007imdYAAQ
Lat Location
(32.85360240921378000,-96.73014596663143000)
26-00034169
Service Request Number: 26-00034169 • Address: 9505 ROYAL LN, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00034169
Address
9505 ROYAL LN, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-01-26T19:34:32.000
Update Date
2026-01-29T10:56:07.000
Closed Date
2026-01-29T10:56:07.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001RyYA1AAN
Lat Location
(32.89286851546068400,-96.73774197472696000)
21-00442937
Service Request Number: 21-00442937 • Address: 4603 FALLON PL, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00442937
Address
4603 FALLON PL, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-17T15:06:14.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-06-25T09:44:50.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA6icAAC
Lat Location
(32.78157280675759000,-96.71360882275116000)
24-00089657
Service Request Number: 24-00089657 • Address: 16711 RUSTIC MEADOWS DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
24-00089657
Address
16711 RUSTIC MEADOWS DR, DALLAS, TX, 75248
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-05-20T18:59:00.000
Status
Closed
Created Date
2024-02-26T14:22:35.000
Update Date
2026-08-07T13:49:25.000
Closed Date
2024-03-14T10:48:15.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
5008z000007L0X6AAK
Lat Location
(32.97894853767742500,-96.80387803884608000)
25-00502832
Service Request Number: 25-00502832 • Address: 4025 CLOVER LN, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
25-00502832
Address
4025 CLOVER LN, DALLAS, TX, 75220
City Council District
13
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2025-11-01T23:59:00.000
Status
Closed
Created Date
2025-10-17T07:26:48.000
Update Date
2025-11-09T19:11:02.000
Closed Date
2025-11-09T19:11:01.000
Outcome
Final Results
Priority
Standard
Method Received Description
API
Unique Key
500cs000016yxcMAAQ
Lat Location
(32.87114918212411000,-96.84418636376690000)
26-00436211
Service Request Number: 26-00436211 • Address: 7212 BUCKNELL DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00436211
Address
7212 BUCKNELL DR, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
New
Created Date
2026-10-02T09:09:15.000
Update Date
2026-10-02T09:09:22.000
Priority
Standard
Method Received Description
AI Camera Detection
Unique Key
500cs00002LmuNoAAJ
Lat Location
(32.84937069853674000,-96.74070008132992000)
24-00529015
Service Request Number: 24-00529015 • Address: 1027 S MONTCLAIR AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
24-00529015
Address
1027 S MONTCLAIR AVE, DALLAS, TX, 75208
City Council District
1
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-11-01T18:59:00.000
Status
Closed
Created Date
2024-10-31T17:51:01.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-11-01T08:59:23.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000GmpOoAAJ
Lat Location
(32.73579712980467000,-96.84691426939737000)
21-00299648
Service Request Number: 21-00299648 • Address: 3543 HIDALGO DR, DALLAS, TX, 75220 • City Council District: 2
Service Request Number
21-00299648
Address
3543 HIDALGO DR, DALLAS, TX, 75220
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-04-07T20:26:58.000
Status
Closed
Created Date
2021-04-04T20:26:52.000
Update Date
2023-06-09T01:56:13.000
Closed Date
2021-04-04T22:22:30.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000jvRxSAAU
Lat Location
(32.87135588085049000,-96.86000192042793000)
23-00233278
Service Request Number: 23-00233278 • Address: 1519 BEAUMONT ST, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
23-00233278
Address
1519 BEAUMONT ST, DALLAS, TX, 75215
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-06-02T23:59:00.000
Status
Closed
Created Date
2023-05-25T15:29:31.000
Update Date
2023-06-07T01:02:33.000
Closed Date
2023-06-01T09:35:00.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005fap1AAA
Lat Location
(32.76915834725306000,-96.78874893608733000)
22-00090228
Service Request Number: 22-00090228 • Address: 2230 LANGDON AVE, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
22-00090228
Address
2230 LANGDON AVE, DALLAS, TX, 75235
City Council District
2
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-03-23T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-03-09T16:47:43.000
Update Date
2023-06-08T23:35:53.000
Closed Date
2022-03-09T20:02:26.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
5008z000001WT5wAAG
Lat Location
(32.83615143585221600,-96.85985697330865000)
26-00208329
Service Request Number: 26-00208329 • Address: 2212 N FITZHUGH AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
26-00208329
Address
2212 N FITZHUGH AVE, DALLAS, TX, 75204
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-14T22:31:34.000
Update Date
2026-05-15T07:53:49.000
Closed Date
2026-05-15T07:53:48.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001p7EDGAA2
Lat Location
(32.81043461561373000,-96.78096212330402000)
24-00371474
Service Request Number: 24-00371474 • Address: 2122 KIRBY ST, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
24-00371474
Address
2122 KIRBY ST, DALLAS, TX, 75204
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-31T18:04:38.000
Update Date
2024-08-09T15:34:24.000
Closed Date
2024-08-09T15:34:23.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000002rfzxAAA
Lat Location
(32.80770529902629600,-96.78131870292310000)
26-00148970
Service Request Number: 26-00148970 • Address: 922 CARBONA DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00148970
Address
922 CARBONA DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-10T10:39:48.000
Update Date
2026-04-14T06:30:15.000
Closed Date
2026-04-14T06:30:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hDl37AAC
Lat Location
(32.72719338274260500,-96.69169252760665000)
25-00041577
Service Request Number: 25-00041577 • Address: SUETELLE DR & MURDOCK RD, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
25-00041577
Address
SUETELLE DR & MURDOCK RD, DALLAS, TX, 75217
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Drainage Ditch Cleaning/Repairs - TPW
Ert Estimated Response Time
14 Business Days
Overall Service Request Due Date
2025-04-03T23:59:00.000
Status
Closed
Created Date
2025-01-30T13:01:20.000
Update Date
2025-03-11T16:48:51.000
Closed Date
2025-03-11T16:48:51.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000SUgPvAAL
Lat Location
(32.69393432878365500,-96.68290961472275000)
25-00182889
Service Request Number: 25-00182889 • Address: 7315 CHRISTIE LN, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
25-00182889
Address
7315 CHRISTIE LN, DALLAS, TX, 75249
City Council District
3
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-04-24T18:59:00.000
Status
Closed
Created Date
2025-04-22T22:45:11.000
Update Date
2025-04-24T11:07:30.000
Closed Date
2025-04-24T11:07:02.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00000eGOYoAAO
Lat Location
(32.64388683906955000,-96.94835418416854000)
24-00060939
Service Request Number: 24-00060939 • Address: 1274 N BISHOP AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
24-00060939
Address
1274 N BISHOP AVE, DALLAS, TX, 75208
City Council District
1
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-03-15T23:59:00.000
Status
Closed
Created Date
2024-02-07T19:27:10.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2024-02-08T15:56:14.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007DhBkAAK
Lat Location
(32.75893776903052000,-96.82557904562624000)
26-00083929
Service Request Number: 26-00083929 • Address: 6 COCHRAN CREEK CT, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
26-00083929
Address
6 COCHRAN CREEK CT, DALLAS, TX, 75220
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-02T18:13:44.000
Update Date
2026-04-09T15:39:11.000
Closed Date
2026-04-09T14:53:45.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZFn5PAAT
Lat Location
(32.86345492768901000,-96.83963359223904000)
24-00360637
Service Request Number: 24-00360637 • Address: 2837 E LEDBETTER DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00360637
Address
2837 E LEDBETTER DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-09-06T15:05:26.000
Status
Closed
Created Date
2024-07-25T15:05:26.000
Update Date
2024-08-28T16:06:00.000
Closed Date
2024-08-28T16:06:00.000
Priority
Standard
Method Received Description
Internal
Unique Key
500cs0000029fFlAAI
Lat Location
(32.69411514596265000,-96.77343637309596000)
25-00024828
Service Request Number: 25-00024828 • Address: 7000 DEL REY DR, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
25-00024828
Address
7000 DEL REY DR, DALLAS, TX, 75237
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Traffic Markings - New - TPW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-05-02T23:59:00.000
Status
Closed
Created Date
2025-01-19T13:25:24.000
Update Date
2025-02-21T16:47:37.000
Closed Date
2025-02-21T16:47:37.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000R3A9mAAF
Lat Location
(32.66393787870795500,-96.87830093587293000)
26-00093990
Service Request Number: 26-00093990 • Address: 2318 ANDERSON ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00093990
Address
2318 ANDERSON ST, DALLAS, TX, 75215
City Council District
7
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
Closed
Created Date
2026-03-09T09:50:50.000
Update Date
2026-03-09T13:55:18.000
Closed Date
2026-03-09T13:55:18.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aVmROAA0
Lat Location
(32.74542433792452000,-96.75588392561848000)
26-00082332
Service Request Number: 26-00082332 • Address: CEDAR SPRINGS RD & RALEIGH ST, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
26-00082332
Address
CEDAR SPRINGS RD & RALEIGH ST, DALLAS, TX, 75219
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-05T00:59:00.000
Status
Closed
Created Date
2026-03-02T08:41:19.000
Update Date
2026-03-09T13:19:21.000
Closed Date
2026-03-09T13:19:17.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Z4QNRAA3
Lat Location
(32.81755821784470000,-96.81927525065083000)
25-00251187
Service Request Number: 25-00251187 • Address: 9520 CUTLEAF CT, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
25-00251187
Address
9520 CUTLEAF CT, DALLAS, TX, 75249
City Council District
3
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-06-12T18:59:00.000
Status
Closed
Created Date
2025-05-29T09:51:22.000
Update Date
2026-05-15T13:34:26.000
Closed Date
2026-05-15T13:34:22.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000jYesLAAS
Lat Location
(32.63619811598284000,-96.95459445260487000)
26-00016156
Service Request Number: 26-00016156 • Address: SEAGOVILLE RD & HORIZON HILLS DR, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00016156
Address
SEAGOVILLE RD & HORIZON HILLS DR, DALLAS, TX, 75253
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-01-28T00:59:00.000
Status
Closed
Created Date
2026-01-12T16:13:06.000
Update Date
2026-01-14T11:30:51.000
Closed Date
2026-01-14T11:30:50.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001P1ArFAAV
Lat Location
(32.69960129450652000,-96.60222813547660000)
24-00262465
Service Request Number: 24-00262465 • Address: 6303 MEADOW RD, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
24-00262465
Address
6303 MEADOW RD, DALLAS, TX, 75230
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-06-04T23:59:00.000
Status
Closed (Transferred)
Created Date
2024-06-01T17:16:35.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2024-06-02T13:19:09.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007zAwgAAE
Lat Location
(32.88641775643947000,-96.79807380074350000)
25-00496752
Service Request Number: 25-00496752 • Address: 7621 FAIR OAKS AVE, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
25-00496752
Address
7621 FAIR OAKS AVE, DALLAS, TX, 75231
City Council District
13
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2025-10-15T23:59:00.000
Status
Closed
Created Date
2025-10-13T22:52:21.000
Update Date
2025-10-14T01:30:48.000
Closed Date
2025-10-14T01:30:47.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs0000162W9XAAU
Lat Location
(32.87774831487335000,-96.75242131379240000)
26-00150768
Service Request Number: 26-00150768 • Address: N LAMAR ST & PACIFIC AVE, DALLAS, TX, 75202 • City Council District: 14
Service Request Number
26-00150768
Address
N LAMAR ST & PACIFIC AVE, DALLAS, TX, 75202
City Council District
14
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-21T23:59:00.000
Status
Closed
Created Date
2026-04-11T11:35:02.000
Update Date
2026-04-14T13:08:51.000
Closed Date
2026-04-14T13:08:50.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hPOKQAA4
Lat Location
(32.78107369467670000,-96.80469831403826000)
26-00152843
Service Request Number: 26-00152843 • Address: 1202 HENDRICKS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00152843
Address
1202 HENDRICKS AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-20T23:59:00.000
Status
Closed
Created Date
2026-04-13T11:04:03.000
Update Date
2026-04-14T17:47:42.000
Closed Date
2026-04-14T17:47:42.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hcdtWAAQ
Lat Location
(32.73808410713362000,-96.80678291088452000)
26-00151933
Service Request Number: 26-00151933 • Address: 2326 SCOTT ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00151933
Address
2326 SCOTT ST, DALLAS, TX, 75215
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-04-14T23:59:00.000
Status
Closed
Created Date
2026-04-12T15:58:16.000
Update Date
2026-04-14T17:47:19.000
Closed Date
2026-04-14T17:47:16.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hWMiTAAW
Lat Location
(32.74140921886538500,-96.75632683897781000)
24-00008647
Service Request Number: 24-00008647 • Address: 6632 SPEIGHT ST, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
24-00008647
Address
6632 SPEIGHT ST, DALLAS, TX, 75232
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-01-09T00:59:00.000
Status
Closed
Created Date
2024-01-07T15:47:58.000
Update Date
2024-01-07T23:02:04.000
Closed Date
2024-01-07T23:02:03.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000070QNyAAM
Lat Location
(32.66671718853677000,-96.82656214036689000)
22-00293064
Service Request Number: 22-00293064 • Address: 1800 S MARSALIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00293064
Address
1800 S MARSALIS AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-07-12T23:59:00.000
Status
Closed
Created Date
2022-07-11T18:52:47.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-07-12T14:08:52.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002r042AAA
Lat Location
(32.72627292464345000,-96.81419799851268000)
21-00760678
Service Request Number: 21-00760678 • Address: 2043 LIFE AVE, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00760678
Address
2043 LIFE AVE, DALLAS, TX, 75212
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-08-19T23:59:00.000
Status
Closed
Created Date
2021-08-17T14:00:27.000
Update Date
2023-06-09T00:21:05.000
Closed Date
2021-08-19T12:17:55.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000pbQHXAA2
Lat Location
(32.78649523293030000,-96.85469905757525000)
22-00463772
Service Request Number: 22-00463772 • Address: 6633 PROSPER ST, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
22-00463772
Address
6633 PROSPER ST, DALLAS, TX, 75209
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-10-24T23:59:00.000
Status
Closed
Created Date
2022-10-23T18:45:37.000
Update Date
2023-06-08T02:49:50.000
Closed Date
2022-10-27T10:07:48.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003unPZAAY
Lat Location
(32.83875628049868000,-96.82870310696102000)
25-00565750
Service Request Number: 25-00565750 • Address: LEMMON AVE & W LOVERS LN, DALLAS, TX, 75209 • City Council District: 6
Service Request Number
25-00565750
Address
LEMMON AVE & W LOVERS LN, DALLAS, TX, 75209
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Timing - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-12-05T00:59:00.000
Status
Closed
Created Date
2025-11-30T13:38:54.000
Update Date
2025-12-01T09:51:01.000
Closed Date
2025-12-01T09:50:44.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001GvIrLAAV
Lat Location
(32.85069086130147000,-96.84134491993359000)
25-00516290
Service Request Number: 25-00516290 • Address: 10125 BROCKBANK DR, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
25-00516290
Address
10125 BROCKBANK DR, DALLAS, TX, 75229
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-10-27T23:59:00.000
Status
Closed
Created Date
2025-10-26T09:45:31.000
Update Date
2025-10-26T12:02:37.000
Closed Date
2025-10-26T12:02:36.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001927hGAAQ
Lat Location
(32.88331628256822000,-96.87724792332294000)
25-00570786
Service Request Number: 25-00570786 • Address: 3838 WALNUT HILL LN, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
25-00570786
Address
3838 WALNUT HILL LN, DALLAS, TX, 75229
City Council District
6
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-12-19T00:59:00.000
Status
Closed
Created Date
2025-12-04T03:20:47.000
Update Date
2025-12-17T08:08:58.000
Closed Date
2025-12-17T08:08:46.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001HkJ8pAAF
Lat Location
(32.88018940299136000,-96.85115175197684000)
25-00435551
Service Request Number: 25-00435551 • Address: 2657 MARFA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00435551
Address
2657 MARFA AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-08T20:53:14.000
Update Date
2025-09-29T16:19:34.000
Closed Date
2025-09-29T16:19:33.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000010BuMmAAK
Lat Location
(32.71030627998505000,-96.78496871836317000)
25-00074206
Service Request Number: 25-00074206 • Address: 4214 HUCKLEBERRY CIR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00074206
Address
4214 HUCKLEBERRY CIR, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2025-02-23T00:59:00.000
Status
Closed
Created Date
2025-02-20T14:35:53.000
Update Date
2025-02-20T16:22:15.000
Closed Date
2025-02-20T16:22:15.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000VPN4RAAX
Lat Location
(32.69239844566100000,-96.82191015251217000)
24-00256304
Service Request Number: 24-00256304 • Address: 2514 CRADDOCK ST, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00256304
Address
2514 CRADDOCK ST, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-05-31T23:59:00.000
Status
Closed
Created Date
2024-05-30T13:31:33.000
Update Date
2024-05-31T12:46:08.000
Closed Date
2024-05-31T12:46:08.000
Outcome
No Action Required
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007y7koAAA
Lat Location
(32.71751341512030000,-96.79845817477029000)
22-00203542
Service Request Number: 22-00203542 • Address: S NACHITA DR & ANACONDA DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00203542
Address
S NACHITA DR & ANACONDA DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-05-21T23:59:00.000
Status
Closed
Created Date
2022-05-18T09:25:11.000
Update Date
2023-06-08T23:22:26.000
Closed Date
2022-05-18T14:53:18.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002C0ODAA0
Lat Location
(32.70998273793096400,-96.66502549291005000)
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