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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
25-00604834
Service Request Number: 25-00604834 • Address: 200 SINGLETON BLVD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00604834
Address
200 SINGLETON BLVD, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-12-30T17:42:35.000
Update Date
2026-01-08T18:29:05.000
Closed Date
2026-01-08T18:29:04.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001MYfgKAAT
Lat Location
(32.77859175050025400,-96.82574052091783000)
25-00214392
Service Request Number: 25-00214392 • Address: 6099 GREAT TRINITY FOREST WAY, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00214392
Address
6099 GREAT TRINITY FOREST WAY, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Mobile Food Complaint - CCS
Ert Estimated Response Time
14 Business Days
Overall Service Request Due Date
2025-07-16T18:59:00.000
Status
Closed (Duplicate)
Created Date
2025-05-09T09:39:47.000
Update Date
2025-05-16T09:03:46.000
Closed Date
2025-05-16T09:03:42.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000gjzdUAAQ
Lat Location
(32.71291552740158000,-96.71736991586987000)
21-00022816
Service Request Number: 21-00022816 • Address: 5831 ELM LAWN ST, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
21-00022816
Address
5831 ELM LAWN ST, DALLAS, TX, 75228
City Council District
7
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-01-26T00:59:00.000
Status
Closed
Created Date
2021-01-08T13:48:37.000
Update Date
2023-06-09T02:43:33.000
Closed Date
2021-01-20T15:55:02.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000eeJuTAAU
Lat Location
(32.79683405805473000,-96.70292231601677000)
24-00568498
Service Request Number: 24-00568498 • Address: 3262 STATE ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
24-00568498
Address
3262 STATE ST, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-12-02T18:59:00.000
Status
Closed
Created Date
2024-11-26T12:48:49.000
Update Date
2024-11-28T09:26:14.000
Closed Date
2024-11-28T09:25:58.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Kf070AAB
Lat Location
(32.79981475783248600,-96.79475417180004000)
25-00366043
Service Request Number: 25-00366043 • Address: 4726 TWIN POST RD, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
25-00366043
Address
4726 TWIN POST RD, DALLAS, TX, 75244
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-07-30T07:31:17.000
Update Date
2025-08-18T15:58:13.000
Closed Date
2025-08-18T15:58:12.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000tceHhAAI
Lat Location
(32.91954524538327000,-96.82682081711152000)
23-00442659
Service Request Number: 23-00442659 • Address: 7564 FAIR OAKS AVE, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
23-00442659
Address
7564 FAIR OAKS AVE, DALLAS, TX, 75231
City Council District
13
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-10-06T23:59:00.000
Status
Closed
Created Date
2023-09-23T12:30:00.000
Update Date
2023-10-17T14:58:49.000
Closed Date
2023-10-17T14:58:48.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006LacMAAS
Lat Location
(32.87702179519450000,-96.75284472414042000)
26-00091105
Service Request Number: 26-00091105 • Address: 514 E RED BIRD LN, DUNCANVILLE, TX, 75116 • Department: Police Department
Service Request Number
26-00091105
Address
514 E RED BIRD LN, DUNCANVILLE, TX, 75116
Department
Police Department
Service Request Type
Traffic Violations (Chronic) - DPD
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-03-26T23:59:00.000
Status
Closed
Created Date
2026-03-06T14:03:25.000
Update Date
2026-03-20T11:30:27.000
Closed Date
2026-03-20T11:30:26.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aDBGYAA4
Lat Location
(32.67638399834048000,-96.89681278438941000)
24-00334095
Service Request Number: 24-00334095 • Address: 2026 CLOUDCROFT CIR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00334095
Address
2026 CLOUDCROFT CIR, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-10T10:47:07.000
Update Date
2024-07-22T11:23:12.000
Closed Date
2024-07-22T11:23:11.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000008Em84AAC
Lat Location
(32.70041867872406000,-96.85165133736356000)
20-00985512
Service Request Number: 20-00985512 • Address: 5422 BERNAL DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
20-00985512
Address
5422 BERNAL DR, DALLAS, TX, 75212
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2020-10-05T23:59:00.000
Status
Closed
Created Date
2020-09-30T21:38:13.000
Update Date
2023-06-09T03:54:07.000
Closed Date
2020-10-05T08:32:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000ZkpmBAAR
Lat Location
(32.77718015055740000,-96.90909215790869000)
26-00085303
Service Request Number: 26-00085303 • Address: JOHN W CARPENTER FWY NB & W MOCKINGBIRD LN, DALLAS, TX, 75247 • City Council District: 6
Service Request Number
26-00085303
Address
JOHN W CARPENTER FWY NB & W MOCKINGBIRD LN, DALLAS, TX, 75247
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Clean Sweep Litter Removal - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-03T15:00:07.000
Update Date
2026-03-09T13:30:37.000
Closed Date
2026-03-09T13:30:36.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001ZT7FxAAL
Lat Location
(32.81752538207829000,-96.87110853154486000)
25-00308633
Service Request Number: 25-00308633 • Address: 1119 SARASOTA CIR, DALLAS, TX, 75223 • City Council District: 14
Service Request Number
25-00308633
Address
1119 SARASOTA CIR, DALLAS, TX, 75223
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-27T21:39:37.000
Update Date
2025-07-11T16:08:14.000
Closed Date
2025-07-11T15:22:01.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000o3Jm7AAE
Lat Location
(32.80039607301219500,-96.74123450621488000)
21-00858758
Service Request Number: 21-00858758 • Address: 7710 SCYENE RD, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
21-00858758
Address
7710 SCYENE RD, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2021-10-17T23:59:00.000
Status
Closed
Created Date
2021-09-17T20:35:46.000
Update Date
2023-06-09T00:01:11.000
Closed Date
2021-09-20T16:46:28.000
Priority
Priority
Method Received Description
Phone
Unique Key
500t000000rKmw3AAC
Lat Location
(32.76305495300494000,-96.68930011477430000)
25-00399479
Service Request Number: 25-00399479 • Address: 9508 PARKFORD DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
25-00399479
Address
9508 PARKFORD DR, DALLAS, TX, 75238
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-08-20T18:59:00.000
Status
Closed (Transferred)
Created Date
2025-08-16T10:01:13.000
Update Date
2025-08-18T18:20:40.000
Closed Date
2025-08-18T18:20:38.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00000wnDolAAE
Lat Location
(32.86959925807660500,-96.72236290723622000)
26-00090951
Service Request Number: 26-00090951 • Address: ALL STAR WAY & N HOUSTON ST, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
26-00090951
Address
ALL STAR WAY & N HOUSTON ST, DALLAS, TX, 75219
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Bulb Out/NonConflict Hd Trn VO - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T12:50:33.000
Update Date
2026-03-09T11:17:51.000
Closed Date
2026-03-09T11:17:51.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aB3lNAAS
Lat Location
(32.79154521625833000,-96.81019940857226000)
23-00139613
Service Request Number: 23-00139613 • Address: 6541 ARBORIST LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
23-00139613
Address
6541 ARBORIST LN, DALLAS, TX, 75214
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Property Damage - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-04-18T23:59:00.000
Status
Closed
Created Date
2023-03-28T15:23:14.000
Update Date
2023-06-07T01:36:27.000
Closed Date
2023-04-21T18:12:15.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005N3AvAAK
Lat Location
(32.85325929940461000,-96.74704570079932000)
25-00555418
Service Request Number: 25-00555418 • Address: 2627 CUSTER DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00555418
Address
2627 CUSTER DR, DALLAS, TX, 75216
City Council District
4
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-12-09T00:59:00.000
Status
Closed
Created Date
2025-11-20T13:34:12.000
Update Date
2026-05-15T13:12:30.000
Closed Date
2026-05-15T13:11:55.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001FNzsrAAD
Lat Location
(32.70421132208288000,-96.78130205079246000)
26-00320432
Service Request Number: 26-00320432 • Address: 4206 E LEDBETTER DR, DALLAS, TX, 75216 • City Council District: 7
Service Request Number
26-00320432
Address
4206 E LEDBETTER DR, DALLAS, TX, 75216
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-21T11:59:58.000
Update Date
2026-07-24T13:37:27.000
Closed Date
2026-07-24T13:37:27.000
Priority
Emergency
Method Received Description
API
Unique Key
500cs0000241yhyAAA
Lat Location
(32.70500908177360000,-96.75032102426088000)
26-00075523
Service Request Number: 26-00075523 • Address: 9037 MIDWAY RD, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00075523
Address
9037 MIDWAY RD, DALLAS, TX, 75209
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-03T00:59:00.000
Status
Closed
Created Date
2026-02-25T11:23:00.000
Update Date
2026-03-09T08:23:45.000
Closed Date
2026-03-09T08:23:31.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YDe5CAAT
Lat Location
(32.86204455085114500,-96.83623472546775000)
26-00280115
Service Request Number: 26-00280115 • Address: WEBB CHAPEL RD & FOREST LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00280115
Address
WEBB CHAPEL RD & FOREST LN, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-06-27T23:59:00.000
Status
Closed
Created Date
2026-06-26T08:43:51.000
Update Date
2026-06-28T10:17:14.000
Closed Date
2026-06-26T10:16:16.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001yZMVdAAO
Lat Location
(32.90980804230942000,-96.87268229961145000)
25-00396855
Service Request Number: 25-00396855 • Address: 1105 MANDERLY CT, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
25-00396855
Address
1105 MANDERLY CT, DALLAS, TX, 75204
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-08-17T05:35:29.000
Update Date
2025-08-20T16:04:20.000
Closed Date
2025-08-20T15:17:55.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000wZyMUAA0
Lat Location
(32.79519228747168000,-96.77812241299746000)
23-00408748
Service Request Number: 23-00408748 • Address: 217 MELBA ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
23-00408748
Address
217 MELBA ST, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-01T10:43:06.000
Update Date
2023-10-03T16:30:37.000
Closed Date
2023-10-03T16:30:35.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006DQyoAAG
Lat Location
(32.74735193208389500,-96.82499775095242000)
26-00313491
Service Request Number: 26-00313491 • Address: FOREST LN & HILLCREST RD, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00313491
Address
FOREST LN & HILLCREST RD, DALLAS, TX, 75230
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-07-17T23:59:00.000
Status
Closed
Created Date
2026-07-16T16:46:32.000
Update Date
2026-07-16T19:22:57.000
Closed Date
2026-07-16T19:22:57.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs0000237xv4AAA
Lat Location
(32.90969627238337000,-96.78655181095158000)
26-00240674
Service Request Number: 26-00240674 • Address: 3707 OLNEY CT, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00240674
Address
3707 OLNEY CT, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-06-09T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-06-02T12:30:18.000
Update Date
2026-06-03T16:22:45.000
Closed Date
2026-06-03T16:22:43.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001t6Y5HAAU
Lat Location
(32.66401086605286000,-96.75970988802390000)
26-00313230
Service Request Number: 26-00313230 • Address: 9031 BOUNDBROOK AVE, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00313230
Address
9031 BOUNDBROOK AVE, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-07-20T23:59:00.000
Status
Closed
Created Date
2026-07-16T15:14:29.000
Update Date
2026-07-16T16:32:07.000
Closed Date
2026-07-16T16:32:07.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs0000236UoiAAE
Lat Location
(32.90005943094394000,-96.75745647088145000)
24-00492125
Service Request Number: 24-00492125 • Address: 2310 SOUTHLAND ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00492125
Address
2310 SOUTHLAND ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-10-10T08:16:49.000
Update Date
2024-10-22T11:35:38.000
Closed Date
2024-10-22T11:35:37.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000CxAcLAAV
Lat Location
(32.75161286009981000,-96.75977570360601000)
22-00564872
Service Request Number: 22-00564872 • Address: 8254 NUNLEY LN, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
22-00564872
Address
8254 NUNLEY LN, DALLAS, TX, 75231
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-01-07T00:59:00.000
Status
Closed
Created Date
2022-12-29T22:01:47.000
Update Date
2023-06-08T01:52:52.000
Closed Date
2023-01-03T17:35:20.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000004cWNPAA2
Lat Location
(32.89028613320090000,-96.76233384611726000)
26-00144915
Service Request Number: 26-00144915 • Address: 9900 KITTYHAWK LN, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00144915
Address
9900 KITTYHAWK LN, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-04-10T23:59:00.000
Status
Closed
Created Date
2026-04-08T11:10:18.000
Update Date
2026-04-14T09:19:45.000
Closed Date
2026-04-14T09:19:42.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001gjMeqAAE
Lat Location
(32.72625200497970600,-96.65193474594429000)
25-00169855
Service Request Number: 25-00169855 • Address: 11029 WONDERLAND TRL, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
25-00169855
Address
11029 WONDERLAND TRL, DALLAS, TX, 75229
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-04-17T18:59:00.000
Status
Closed
Created Date
2025-04-15T18:03:18.000
Update Date
2025-04-16T07:51:01.000
Closed Date
2025-04-16T07:50:48.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000dGX1cAAG
Lat Location
(32.89837409230591400,-96.84497110047968000)
25-00239908
Service Request Number: 25-00239908 • Address: 2206 ABRAMS RD, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
25-00239908
Address
2206 ABRAMS RD, DALLAS, TX, 75214
City Council District
9
Department
Environmental Quality
Service Request Type
Air Pollution Complaint - OEQS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-06-13T18:59:00.000
Status
Closed
Created Date
2025-05-22T14:47:20.000
Update Date
2025-05-22T17:10:36.000
Closed Date
2025-05-22T17:10:20.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00000iikAfAAI
Lat Location
(32.81639752164596000,-96.75277675954227000)
26-00142186
Service Request Number: 26-00142186 • Address: 3242 NORWALK AVE, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00142186
Address
3242 NORWALK AVE, DALLAS, TX, 75220
City Council District
6
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-04-07T05:30:28.000
Update Date
2026-04-14T07:35:27.000
Closed Date
2026-04-14T07:35:10.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001gPxU3AAK
Lat Location
(32.86176411172251500,-96.86731719921497000)
21-00716438
Service Request Number: 21-00716438 • Address: 1235 CASTLE ST, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
21-00716438
Address
1235 CASTLE ST, DALLAS, TX, 75208
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-08-05T23:59:00.000
Status
Closed
Created Date
2021-08-03T16:26:32.000
Update Date
2023-06-09T00:36:27.000
Closed Date
2021-08-03T19:35:30.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000p9s8JAAQ
Lat Location
(32.76754053833160000,-96.84074341467789000)
23-00284609
Service Request Number: 23-00284609 • Address: 11700 AUDELIA RD, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
23-00284609
Address
11700 AUDELIA RD, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-06-22T15:08:04.000
Update Date
2023-10-05T11:33:37.000
Closed Date
2023-10-05T11:33:35.000
Priority
Emergency
Method Received Description
Phone
Unique Key
5008z000005nkHKAAY
Lat Location
(32.90817597094331000,-96.71759544001796000)
26-00184392
Service Request Number: 26-00184392 • Address: 7130 MIMOSA LN, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00184392
Address
7130 MIMOSA LN, DALLAS, TX, 75230
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-01T04:34:28.000
Update Date
2026-05-15T06:52:58.000
Closed Date
2026-05-15T06:52:57.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001m5jZqAAI
Lat Location
(32.88334064821019000,-96.78187141010986000)
22-00098503
Service Request Number: 22-00098503 • Address: 3303 SOUTHERN OAKS BLVD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00098503
Address
3303 SOUTHERN OAKS BLVD, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-03-15T17:53:12.000
Update Date
2023-06-08T22:54:08.000
Closed Date
2022-03-16T08:19:25.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001YTzKAAW
Lat Location
(32.71945059246286000,-96.77359574588111000)
23-00161755
Service Request Number: 23-00161755 • Address: 8635 WOODCASTLE DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00161755
Address
8635 WOODCASTLE DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-04-17T23:59:00.000
Status
Closed
Created Date
2023-04-10T19:29:59.000
Update Date
2023-06-07T01:33:03.000
Closed Date
2023-04-11T17:39:14.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005R0bsAAC
Lat Location
(32.73604566650544000,-96.67225243920812000)
26-00086515
Service Request Number: 26-00086515 • Address: 2204 BABALOS LN, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00086515
Address
2204 BABALOS LN, DALLAS, TX, 75228
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T10:54:58.000
Update Date
2026-03-09T10:43:43.000
Closed Date
2026-03-09T10:43:29.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZdtBFAAZ
Lat Location
(32.80832328330435000,-96.67809506983090000)
26-00076114
Service Request Number: 26-00076114 • Address: 3503 FUREY ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00076114
Address
3503 FUREY ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-25T15:22:21.000
Update Date
2026-03-09T12:13:10.000
Closed Date
2026-03-09T12:13:09.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001YHH20AAH
Lat Location
(32.78384487811593000,-96.87707161585044000)
22-00246445
Service Request Number: 22-00246445 • Address: 2042 N CARROLL AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
22-00246445
Address
2042 N CARROLL AVE, DALLAS, TX, 75204
City Council District
2
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-06-28T23:59:00.000
Status
Closed
Created Date
2022-06-11T12:37:52.000
Update Date
2023-06-08T23:18:17.000
Closed Date
2022-06-23T13:53:28.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002QyBlAAK
Lat Location
(32.80473989132350000,-96.78246828715378000)
25-00036126
Service Request Number: 25-00036126 • Address: 10200 MILLER RD, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
25-00036126
Address
10200 MILLER RD, DALLAS, TX, 75238
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Street/Road Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-01-29T00:59:00.000
Status
Closed
Created Date
2025-01-27T17:47:48.000
Update Date
2025-01-27T18:09:46.000
Closed Date
2025-01-27T18:09:46.000
Outcome
Street blockage cleared/addressed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000S43KAAAZ
Lat Location
(32.89431675697767000,-96.71005617157543000)
26-00347173
Service Request Number: 26-00347173 • Address: 7630 ARAPAHO RD, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
26-00347173
Address
7630 ARAPAHO RD, DALLAS, TX, 75248
City Council District
11
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-06T07:26:33.000
Update Date
2026-08-08T14:13:12.000
Closed Date
2026-08-06T14:12:49.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000027lSv3AAE
Lat Location
(32.96180396827987000,-96.77703614482357000)
26-00432285
Service Request Number: 26-00432285 • Address: 7404 CORONADO WAY, DALLAS, TX, 75214 • City Council District: 2
Service Request Number
26-00432285
Address
7404 CORONADO WAY, DALLAS, TX, 75214
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-10-01T23:59:00.000
Status
Closed
Created Date
2026-09-29T20:34:08.000
Update Date
2026-10-02T11:14:36.000
Closed Date
2026-09-30T10:56:33.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002L7QblAAF
Lat Location
(32.80794782748413000,-96.73074573225122000)
25-00396135
Service Request Number: 25-00396135 • Address: 2936 ROCKFORD DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00396135
Address
2936 ROCKFORD DR, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-08-22T23:59:00.000
Status
Closed
Created Date
2025-08-16T09:59:07.000
Update Date
2025-08-22T10:20:21.000
Closed Date
2025-08-22T10:20:21.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000wWniXAAS
Lat Location
(32.72209211890902500,-96.86944705709769000)
26-00095303
Service Request Number: 26-00095303 • Address: 2556 GLENDA LN, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
26-00095303
Address
2556 GLENDA LN, DALLAS, TX, 75229
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Community Cat Program - DAS
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T17:41:06.000
Update Date
2026-03-09T17:41:39.000
Closed Date
2026-03-09T17:41:06.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001agloWAAQ
Lat Location
(32.88962972042098000,-96.89201921862147000)
26-00094433
Service Request Number: 26-00094433 • Address: 841 S WALTON WALKER BLVD SB, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
26-00094433
Address
841 S WALTON WALKER BLVD SB, DALLAS, TX, 75211
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T12:09:51.000
Update Date
2026-03-09T14:15:04.000
Closed Date
2026-03-09T14:15:04.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aahaiAAA
Lat Location
(32.73724677244778000,-96.91976172591781000)
26-00093832
Service Request Number: 26-00093832 • Address: ELSIE FAYE HEGGINS ST & BRADSHAW ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00093832
Address
ELSIE FAYE HEGGINS ST & BRADSHAW ST, DALLAS, TX, 75215
City Council District
7
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T08:45:17.000
Update Date
2026-03-09T10:08:59.000
Closed Date
2026-03-09T10:08:58.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aX5rhAAC
Lat Location
(32.76047853402476000,-96.74765695770097000)
25-00307258
Service Request Number: 25-00307258 • Address: 5201 RANCHERO LN, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
25-00307258
Address
5201 RANCHERO LN, DALLAS, TX, 75236
City Council District
3
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-07-01T18:59:00.000
Status
Closed
Created Date
2025-06-27T10:46:16.000
Update Date
2025-06-27T14:38:13.000
Closed Date
2025-06-27T14:37:58.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000nwuGwAAI
Lat Location
(32.68025976195603000,-96.91242846739986000)
22-00049809
Service Request Number: 22-00049809 • Address: 4646 RIDGE POINT DR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
22-00049809
Address
4646 RIDGE POINT DR, DALLAS, TX, 75211
City Council District
3
Department
311 Customer Service Center
Service Request Type
Water Questions - 311
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2022-03-12T00:59:00.000
Status
Closed
Created Date
2022-02-09T11:07:08.000
Update Date
2023-06-08T23:31:31.000
Closed Date
2022-02-09T12:23:55.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001MFBMAA4
Lat Location
(32.72532100085043500,-96.89728475233042000)
24-00492113
Service Request Number: 24-00492113 • Address: 11411 PARK CENTRAL PL, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
24-00492113
Address
11411 PARK CENTRAL PL, DALLAS, TX, 75230
City Council District
11
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-10-22T23:59:00.000
Status
Closed
Created Date
2024-10-10T08:12:39.000
Update Date
2024-10-21T15:22:05.000
Closed Date
2024-10-21T15:22:05.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Cx6GzAAJ
Lat Location
(32.90496085854091000,-96.77175552648410000)
25-00108405
Service Request Number: 25-00108405 • Address: 9912 BLUFFCREEK DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
25-00108405
Address
9912 BLUFFCREEK DR, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-03-12T10:30:34.000
Update Date
2025-03-17T14:57:54.000
Closed Date
2025-03-17T14:57:54.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000YLmVtAAL
Lat Location
(32.75183767975033000,-96.65105746290224000)
25-00430964
Service Request Number: 25-00430964 • Address: 1629 PENNSYLVANIA AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00430964
Address
1629 PENNSYLVANIA AVE, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-05T16:29:31.000
Update Date
2025-12-05T16:55:09.000
Closed Date
2025-12-05T16:55:09.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000znmd5AAA
Lat Location
(32.76002787217987600,-96.77557281245585000)
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