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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
23-00482069
Service Request Number: 23-00482069 • Address: 3823 HAPPY CANYON DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
23-00482069
Address
3823 HAPPY CANYON DR, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-10-18T15:07:54.000
Update Date
2023-12-05T17:20:23.000
Closed Date
2023-12-05T17:20:21.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006UtLaAAK
Lat Location
(32.67318247712345000,-96.75699040259707000)
21-00423141
Service Request Number: 21-00423141 • Address: 1222 MELBOURNE AVE, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
21-00423141
Address
1222 MELBOURNE AVE, DALLAS, TX, 75224
City Council District
1
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-05-12T23:59:00.000
Status
Closed
Created Date
2021-05-11T16:30:09.000
Update Date
2023-06-09T01:38:13.000
Closed Date
2021-05-11T18:58:46.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000leOzlAAE
Lat Location
(32.72315170295214400,-96.84233483845611000)
24-00492100
Service Request Number: 24-00492100 • Address: 6903 WOODHILL RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00492100
Address
6903 WOODHILL RD, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-10-11T23:59:00.000
Status
Closed
Created Date
2024-10-10T08:04:39.000
Update Date
2024-10-14T15:17:40.000
Closed Date
2024-10-14T15:17:39.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000CwxdVAAR
Lat Location
(32.74312005939804000,-96.70312352048376000)
23-00397212
Service Request Number: 23-00397212 • Address: 3422 WENDELKIN ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00397212
Address
3422 WENDELKIN ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-25T15:32:17.000
Update Date
2023-09-18T16:16:49.000
Closed Date
2023-09-18T16:16:47.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006Ap5GAAS
Lat Location
(32.75986793324499000,-96.77254486816209000)
24-00572184
Service Request Number: 24-00572184 • Address: 5414 CEDAR SPRINGS RD, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
24-00572184
Address
5414 CEDAR SPRINGS RD, DALLAS, TX, 75235
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-11-30T16:25:03.000
Update Date
2025-08-08T11:04:18.000
Closed Date
2025-08-08T10:18:01.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs00000L49TdAAJ
Lat Location
(32.82315121993202000,-96.82756041916791000)
26-00437022
Service Request Number: 26-00437022 • Address: 3860 WEST BAY CIR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00437022
Address
3860 WEST BAY CIR, DALLAS, TX, 75214
City Council District
9
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-10-26T23:59:00.000
Status
New
Created Date
2026-10-02T14:38:59.000
Update Date
2026-10-02T14:39:07.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002LwOJNAA3
Lat Location
(32.83594159965552000,-96.73277733311490000)
22-00257797
Service Request Number: 22-00257797 • Address: 2415 ALASKA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00257797
Address
2415 ALASKA AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2022-06-19T23:59:00.000
Status
Closed
Created Date
2022-06-18T01:09:03.000
Update Date
2023-06-08T23:14:30.000
Closed Date
2022-06-23T13:34:01.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002clHdAAI
Lat Location
(32.71891657086743500,-96.81594805015544000)
25-00506508
Service Request Number: 25-00506508 • Address: 5123 VETERANS DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
25-00506508
Address
5123 VETERANS DR, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-10-20T10:28:05.000
Update Date
2025-10-20T13:42:41.000
Closed Date
2025-10-20T13:42:41.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000017Rs9RAAS
Lat Location
(32.68670980286324000,-96.77776986177525000)
26-00105711
Service Request Number: 26-00105711 • Address: 3900 ROSS AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00105711
Address
3900 ROSS AVE, DALLAS, TX, 75204
City Council District
14
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-30T23:59:00.000
Status
Closed
Created Date
2026-03-16T08:24:24.000
Update Date
2026-03-17T15:29:07.000
Closed Date
2026-03-17T15:28:56.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001buyBsAAI
Lat Location
(32.79880197456673000,-96.78485220549061000)
26-00091580
Service Request Number: 26-00091580 • Address: 1624 DAY STAR DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00091580
Address
1624 DAY STAR DR, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-06T16:58:40.000
Update Date
2026-03-09T10:20:46.000
Closed Date
2026-03-09T10:20:46.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001aFDatAAG
Lat Location
(32.69752660850519000,-96.84682875441175000)
21-00889656
Service Request Number: 21-00889656 • Address: 5638 ELLSWORTH AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
21-00889656
Address
5638 ELLSWORTH AVE, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-10-05T23:59:00.000
Status
Closed
Created Date
2021-10-03T12:32:23.000
Update Date
2023-06-09T00:04:41.000
Closed Date
2021-10-03T13:36:30.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000s7aToAAI
Lat Location
(32.83350600511801000,-96.77140231955785000)
20-01110766
Service Request Number: 20-01110766 • Address: 3916 SPERRY ST, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
20-01110766
Address
3916 SPERRY ST, DALLAS, TX, 75214
City Council District
9
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2020-11-13T00:59:00.000
Status
Closed
Created Date
2020-11-11T00:05:15.000
Update Date
2023-06-09T03:24:17.000
Closed Date
2020-11-11T02:04:21.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000blkjTAAQ
Lat Location
(32.83373336374858000,-96.74429895364511000)
26-00240291
Service Request Number: 26-00240291 • Address: 6201 COVINGTON LN, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00240291
Address
6201 COVINGTON LN, DALLAS, TX, 75214
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-06-17T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-06-02T17:19:29.000
Update Date
2026-06-03T14:31:32.000
Closed Date
2026-06-03T14:31:29.000
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001t38otAAA
Lat Location
(32.80441016715414000,-96.75010081149456000)
21-00716232
Service Request Number: 21-00716232 • Address: 3820 ATLANTA ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
21-00716232
Address
3820 ATLANTA ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-08-03T15:57:26.000
Update Date
2023-06-09T00:36:25.000
Closed Date
2021-08-03T16:01:41.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000p9qvOAAQ
Lat Location
(32.75994031648624000,-96.76335040438617000)
26-00092595
Service Request Number: 26-00092595 • Address: 9546 OLDE TOWNE ROWE, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00092595
Address
9546 OLDE TOWNE ROWE, DALLAS, TX, 75227
City Council District
7
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-20T23:59:00.000
Status
Closed
Created Date
2026-03-07T17:40:33.000
Update Date
2026-03-09T13:46:28.000
Closed Date
2026-03-09T13:46:03.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aNeltAAC
Lat Location
(32.75138208323869500,-96.65772546199092000)
22-00382302
Service Request Number: 22-00382302 • Address: 5403 MONA LN, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
22-00382302
Address
5403 MONA LN, DALLAS, TX, 75236
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-09-02T18:38:32.000
Update Date
2023-06-08T02:45:37.000
Closed Date
2022-09-06T12:46:01.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000003StBMAA0
Lat Location
(32.68009031187971000,-96.92165944751443000)
21-00641110
Service Request Number: 21-00641110 • Address: 2000 ST FRANCIS AVE, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00641110
Address
2000 ST FRANCIS AVE, DALLAS, TX, 75228
City Council District
9
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2021-08-02T23:59:00.000
Status
Closed
Created Date
2021-07-12T10:05:49.000
Update Date
2023-06-09T00:47:09.000
Closed Date
2021-07-16T08:50:17.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000o1z7bAAA
Lat Location
(32.81045459242465000,-96.70859601822227000)
25-00499697
Service Request Number: 25-00499697 • Address: CLIFF CREEK CROSSING DR & CHRYSALIS DR, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
25-00499697
Address
CLIFF CREEK CROSSING DR & CHRYSALIS DR, DALLAS, TX, 75237
City Council District
8
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-10-17T23:59:00.000
Status
Closed
Created Date
2025-10-15T12:25:53.000
Update Date
2025-10-16T16:24:37.000
Closed Date
2025-10-16T16:24:11.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000016VSiPAAW
Lat Location
(32.64984380817925000,-96.85934995291575000)
23-00408783
Service Request Number: 23-00408783 • Address: 3325 TORONTO ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
23-00408783
Address
3325 TORONTO ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-01T10:54:14.000
Update Date
2023-09-01T11:01:14.000
Closed Date
2023-09-01T11:01:12.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006DSoUAAW
Lat Location
(32.77985179197829000,-96.87467387906219000)
26-00120263
Service Request Number: 26-00120263 • Address: 4332 RIVERSIDE RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00120263
Address
4332 RIVERSIDE RD, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Boarding Home Complaint - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-05-27T23:59:00.000
Status
Closed
Created Date
2026-03-24T15:37:03.000
Update Date
2026-04-14T13:47:23.000
Closed Date
2026-04-14T13:47:13.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001dmaDVAAY
Lat Location
(32.65934557080161000,-96.75104773479592000)
26-00255606
Service Request Number: 26-00255606 • Address: 8505 FAIR OAKS XING, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00255606
Address
8505 FAIR OAKS XING, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - New - TPW
Ert Estimated Response Time
110 Business Days
Overall Service Request Due Date
2026-12-04T00:59:00.000
Status
Closed
Created Date
2026-06-11T19:29:36.000
Update Date
2026-10-02T11:02:18.000
Closed Date
2026-10-02T11:02:18.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001v2zoaAAA
Lat Location
(32.89634140815801500,-96.72832690423310000)
24-00529593
Service Request Number: 24-00529593 • Address: 3028 SCOTTSBLUFF DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
24-00529593
Address
3028 SCOTTSBLUFF DR, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-11-01T09:28:59.000
Update Date
2025-01-13T23:44:55.000
Closed Date
2025-01-13T23:44:54.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000GrtOXAAZ
Lat Location
(32.81672331458138000,-96.66320638244069000)
24-00454630
Service Request Number: 24-00454630 • Address: 2323 DUGALD PL, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00454630
Address
2323 DUGALD PL, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-09-18T22:59:48.000
Update Date
2024-09-24T07:33:49.000
Closed Date
2024-09-24T07:33:48.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000009Oo05AAC
Lat Location
(32.71881399095647000,-96.78565306901132000)
23-00475531
Service Request Number: 23-00475531 • Address: 10127 PANTHER RIDGE TRL, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
23-00475531
Address
10127 PANTHER RIDGE TRL, DALLAS, TX, 75243
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2023-11-13T00:59:00.000
Status
Closed
Created Date
2023-10-13T20:52:57.000
Update Date
2023-10-27T17:51:38.000
Closed Date
2023-10-27T17:51:38.000
Outcome
Final Results
Priority
Standard
Method Received Description
API
Unique Key
5008z000006TExkAAG
Lat Location
(32.92943302565403500,-96.71111800839843000)
22-00260630
Service Request Number: 22-00260630 • Address: 3550 E OVERTON RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00260630
Address
3550 E OVERTON RD, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2022-06-22T23:59:00.000
Status
Closed
Created Date
2022-06-21T08:34:31.000
Update Date
2023-06-08T23:15:03.000
Closed Date
2022-06-21T08:53:37.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002e76MAAQ
Lat Location
(32.72178098230748000,-96.76849718986140000)
20-01169591
Service Request Number: 20-01169591 • Address: 1008 HAINES AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
20-01169591
Address
1008 HAINES AVE, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2020-12-08T00:59:00.000
Status
Closed
Created Date
2020-12-02T09:40:09.000
Update Date
2023-06-09T03:16:14.000
Closed Date
2020-12-07T10:16:30.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000cacsJAAQ
Lat Location
(32.75476908313470000,-96.82912379192412000)
26-00208032
Service Request Number: 26-00208032 • Address: 5200 VICKERY BLVD, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00208032
Address
5200 VICKERY BLVD, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-14T17:15:50.000
Update Date
2026-05-15T21:09:24.000
Closed Date
2026-05-15T21:09:11.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001p41VwAAI
Lat Location
(32.82223593487101000,-96.78232201642350000)
22-00168488
Service Request Number: 22-00168488 • Address: 2519 LYOLA ST, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00168488
Address
2519 LYOLA ST, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-05-01T23:59:00.000
Status
Closed
Created Date
2022-04-28T12:03:05.000
Update Date
2023-06-08T23:02:32.000
Closed Date
2022-04-28T20:05:45.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000001zd6jAAA
Lat Location
(32.66980359694658000,-96.78012872106774000)
24-00343940
Service Request Number: 24-00343940 • Address: 3900 INVESTOR DR, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
24-00343940
Address
3900 INVESTOR DR, DALLAS, TX, 75237
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-16T12:50:39.000
Update Date
2024-07-25T16:20:03.000
Closed Date
2024-07-25T16:20:02.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000001P3VBAA0
Lat Location
(32.65909716718028500,-96.88323058701185000)
26-00139674
Service Request Number: 26-00139674 • Address: 463 CANADA DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00139674
Address
463 CANADA DR, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-04-07T23:59:00.000
Status
Closed
Created Date
2026-04-05T02:04:15.000
Update Date
2026-04-05T16:15:55.000
Closed Date
2026-04-05T16:15:54.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001g48uOAAQ
Lat Location
(32.78379619908312000,-96.83103596633280000)
26-00090036
Service Request Number: 26-00090036 • Address: 4048 PRESCOTT AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00090036
Address
4048 PRESCOTT AVE, DALLAS, TX, 75219
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-05T20:15:59.000
Update Date
2026-03-09T16:46:14.000
Closed Date
2026-03-09T16:00:22.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001a3YfpAAE
Lat Location
(32.82156641942245000,-96.80813795698548000)
22-00257780
Service Request Number: 22-00257780 • Address: 201 N ERVAY ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
22-00257780
Address
201 N ERVAY ST, DALLAS, TX, 75201
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-17T23:36:48.000
Update Date
2023-06-08T23:14:30.000
Closed Date
2022-06-19T00:35:50.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000002ckozAAA
Lat Location
(32.78183875525352400,-96.79750613520720000)
21-00267061
Service Request Number: 21-00267061 • Address: 7210 BLUEFIELD DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
21-00267061
Address
7210 BLUEFIELD DR, DALLAS, TX, 75248
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-04-01T23:59:00.000
Status
Closed
Created Date
2021-03-25T12:56:20.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-04-13T15:47:49.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000jChh1AAC
Lat Location
(32.97211205187594000,-96.78280867369436000)
24-00458680
Service Request Number: 24-00458680 • Address: 708 EZEKIAL AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00458680
Address
708 EZEKIAL AVE, DALLAS, TX, 75217
City Council District
5
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-09-23T23:59:00.000
Status
Closed
Created Date
2024-09-21T12:19:50.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-09-21T14:33:01.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000009lHJZAA2
Lat Location
(32.72468877195703400,-96.70979246433396000)
21-00289704
Service Request Number: 21-00289704 • Address: 106 S JESTER AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
21-00289704
Address
106 S JESTER AVE, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-04-01T06:31:20.000
Update Date
2023-06-09T01:52:33.000
Closed Date
2021-04-08T13:16:15.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000jEggnAAC
Lat Location
(32.74544962076545000,-96.87270338723404000)
26-00147549
Service Request Number: 26-00147549 • Address: 3914 ROBERT L PARISH SR AVE, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
26-00147549
Address
3914 ROBERT L PARISH SR AVE, DALLAS, TX, 75210
City Council District
7
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-05-08T23:59:00.000
Status
Closed
Created Date
2026-04-09T13:49:36.000
Update Date
2026-04-14T11:06:14.000
Closed Date
2026-04-14T11:06:00.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001h3mI9AAI
Lat Location
(32.76742450045655600,-96.74409112925186000)
26-00094009
Service Request Number: 26-00094009 • Address: 3616 RUSKIN ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00094009
Address
3616 RUSKIN ST, DALLAS, TX, 75215
City Council District
7
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
Closed
Created Date
2026-03-09T09:57:30.000
Update Date
2026-03-09T14:05:09.000
Closed Date
2026-03-09T14:04:57.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aYLj7AAG
Lat Location
(32.76286030361485000,-96.76467733856146000)
26-00155577
Service Request Number: 26-00155577 • Address: 3808 OAK ARBOR DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
26-00155577
Address
3808 OAK ARBOR DR, DALLAS, TX, 75233
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2026-04-17T23:59:00.000
Status
Closed
Created Date
2026-04-14T13:45:40.000
Update Date
2026-04-14T15:12:39.000
Closed Date
2026-04-14T15:12:30.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001hzw93AAA
Lat Location
(32.69683351452262000,-96.88655211648056000)
21-00454602
Service Request Number: 21-00454602 • Address: 6125 SHERRY LN, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
21-00454602
Address
6125 SHERRY LN, DALLAS, TX, 75225
City Council District
13
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-06-04T23:59:00.000
Status
Closed
Created Date
2021-05-20T09:44:29.000
Update Date
2023-06-09T01:08:43.000
Closed Date
2021-06-10T15:58:05.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mBs5WAAS
Lat Location
(32.86229547361093500,-96.80589662942883000)
22-00192288
Service Request Number: 22-00192288 • Address: 3039 MICHIGAN AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00192288
Address
3039 MICHIGAN AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-05-14T23:59:00.000
Status
Closed
Created Date
2022-05-11T17:49:30.000
Update Date
2023-06-08T23:07:06.000
Closed Date
2022-05-11T18:20:41.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000028EPDAA2
Lat Location
(32.70878832785514600,-96.81722888929347000)
26-00065154
Service Request Number: 26-00065154 • Address: 9595 SCYENE RD, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00065154
Address
9595 SCYENE RD, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-18T16:15:52.000
Update Date
2026-03-09T09:18:56.000
Closed Date
2026-03-09T09:18:55.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001Wt52XAAR
Lat Location
(32.76317101680659000,-96.65688320488825000)
20-01199733
Service Request Number: 20-01199733 • Address: 12700 KLEBERG RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
20-01199733
Address
12700 KLEBERG RD, DALLAS, TX, 75253
City Council District
8
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2020-12-19T00:59:00.000
Status
Closed
Created Date
2020-12-13T06:54:32.000
Update Date
2023-06-09T03:22:33.000
Closed Date
2020-12-16T20:51:44.000
Outcome
Request Documented
Priority
Standard
Method Received Description
API
Unique Key
500t000000dFFcdAAG
Lat Location
(32.67509171937130000,-96.61845043849668000)
26-00395266
Service Request Number: 26-00395266 • Address: 1831 RAMSEY AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00395266
Address
1831 RAMSEY AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-09-04T13:48:45.000
Update Date
2026-09-14T14:31:11.000
Closed Date
2026-09-12T13:44:40.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002F4ywpAAB
Lat Location
(32.72596234574752000,-96.82059619866529000)
26-00234868
Service Request Number: 26-00234868 • Address: 1331 WASHINGTON ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
26-00234868
Address
1331 WASHINGTON ST, DALLAS, TX, 75210
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-06-02T23:59:00.000
Status
Closed
Created Date
2026-06-01T07:10:33.000
Update Date
2026-06-03T11:02:34.000
Closed Date
2026-06-01T10:21:19.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001sM9rUAAS
Lat Location
(32.78143758492449000,-96.75826163851023000)
25-00407321
Service Request Number: 25-00407321 • Address: 522 MT AUBURN AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
25-00407321
Address
522 MT AUBURN AVE, DALLAS, TX, 75223
City Council District
2
Department
Police Department
Service Request Type
Criminal Activities - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-08-29T23:59:00.000
Status
Closed
Created Date
2025-08-22T13:19:50.000
Update Date
2025-08-25T11:19:35.000
Closed Date
2025-08-25T11:19:35.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000xYPbVAAW
Lat Location
(32.80136709655441500,-96.74958326901763000)
22-00136704
Service Request Number: 22-00136704 • Address: 4418 TRAVIS ST, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
22-00136704
Address
4418 TRAVIS ST, DALLAS, TX, 75205
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-04-09T16:35:01.000
Update Date
2023-06-08T23:10:36.000
Closed Date
2022-04-10T20:05:18.000
Priority
Emergency
Method Received Description
Internal
Unique Key
5008z000001mh5uAAA
Lat Location
(32.82069777272859000,-96.79171108797277000)
26-00155382
Service Request Number: 26-00155382 • Address: 1222 COMMERCE ST, DALLAS, TX, 75202 • City Council District: 14
Service Request Number
26-00155382
Address
1222 COMMERCE ST, DALLAS, TX, 75202
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Street/Road/Driveway Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-14T12:20:05.000
Update Date
2026-04-14T12:59:09.000
Closed Date
2026-04-14T12:59:09.000
Outcome
No street or road blockage found at location
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001hwuYSAAY
Lat Location
(32.77937415077617000,-96.80086582589011000)
26-00436668
Service Request Number: 26-00436668 • Address: 10380 FERN DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00436668
Address
10380 FERN DR, DALLAS, TX, 75228
City Council District
2
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-10-29T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-10-02T11:58:15.000
Update Date
2026-10-02T11:58:17.000
Closed Date
2026-10-02T11:58:15.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002LsHlAAAV
Lat Location
(32.83682383333561500,-96.68106220788297000)
26-00155501
Service Request Number: 26-00155501 • Address: 2477 PINEBLUFF DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00155501
Address
2477 PINEBLUFF DR, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-14T13:14:18.000
Update Date
2026-04-14T23:11:08.000
Closed Date
2026-04-14T22:25:48.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hzCCfAAM
Lat Location
(32.80365088896813600,-96.70365103059562000)
26-00092173
Service Request Number: 26-00092173 • Address: 8004 FOREST TRL, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00092173
Address
8004 FOREST TRL, DALLAS, TX, 75238
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-07T10:39:52.000
Update Date
2026-03-09T09:09:08.000
Closed Date
2026-03-09T09:08:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aLSwvAAG
Lat Location
(32.86566173491391000,-96.72482893160702000)
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