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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
22-00495665
Service Request Number: 22-00495665 • Address: 9307 GUERNSEY LN, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
22-00495665
Address
9307 GUERNSEY LN, DALLAS, TX, 75220
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2022-12-01T00:59:00.000
Status
Closed
Created Date
2022-11-14T12:51:59.000
Update Date
2023-06-08T01:54:58.000
Closed Date
2022-12-04T16:10:20.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000048MJGAA2
Lat Location
(32.86597769572900000,-96.82998164169246000)
26-00090967
Service Request Number: 26-00090967 • Address: 6412 TUMBLING CREEK TRL, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00090967
Address
6412 TUMBLING CREEK TRL, DALLAS, TX, 75241
City Council District
8
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-20T23:59:00.000
Status
Closed
Created Date
2026-03-06T12:58:09.000
Update Date
2026-03-09T15:38:21.000
Closed Date
2026-03-09T15:38:20.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aBM00AAG
Lat Location
(32.66158419436092000,-96.77134324123332000)
20-01007479
Service Request Number: 20-01007479 • Address: 1607 GLEN AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
20-01007479
Address
1607 GLEN AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2020-11-19T00:59:00.000
Status
Closed
Created Date
2020-10-07T15:29:05.000
Update Date
2023-06-09T03:50:34.000
Closed Date
2020-10-19T15:39:26.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000aRzFjAAK
Lat Location
(32.72976950601725600,-96.80100410327162000)
22-00458544
Service Request Number: 22-00458544 • Address: 2503 FATIMA AVE, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00458544
Address
2503 FATIMA AVE, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-10-24T23:59:00.000
Status
Closed
Created Date
2022-10-19T15:03:37.000
Update Date
2023-06-08T02:39:53.000
Closed Date
2022-10-24T10:49:50.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003slk3AAA
Lat Location
(32.67564540991939000,-96.78089099198199000)
26-00095109
Service Request Number: 26-00095109 • Address: 2855 E OVERTON RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00095109
Address
2855 E OVERTON RD, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T16:07:32.000
Update Date
2026-03-09T16:49:55.000
Closed Date
2026-03-09T16:49:53.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001agIEbAAM
Lat Location
(32.71422548567843000,-96.77868178519918000)
25-00092235
Service Request Number: 25-00092235 • Address: 612 PLEASANT HILLS DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00092235
Address
612 PLEASANT HILLS DR, DALLAS, TX, 75217
City Council District
5
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Stopped Up - Hazardous - DWU
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-03-05T00:59:00.000
Status
Closed (Transferred)
Created Date
2025-03-03T09:03:08.000
Update Date
2025-03-03T17:08:24.000
Closed Date
2025-03-03T17:08:22.000
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000Wzd5FAAR
Lat Location
(32.72196359017511000,-96.64535933183525000)
26-00087231
Service Request Number: 26-00087231 • Address: 5901 EDINBURGH CT, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00087231
Address
5901 EDINBURGH CT, DALLAS, TX, 75252
City Council District
12
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T14:43:43.000
Update Date
2026-03-09T09:38:33.000
Closed Date
2026-03-09T09:38:12.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZiRfoAAF
Lat Location
(33.00155441348996000,-96.80601589944393000)
26-00093238
Service Request Number: 26-00093238 • Address: 4501 S MARSALIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00093238
Address
4501 S MARSALIS AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-08T14:20:04.000
Update Date
2026-03-09T08:55:31.000
Closed Date
2026-03-09T08:55:18.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aRtsoAAC
Lat Location
(32.68932691716191000,-96.81478035831118000)
22-00498858
Service Request Number: 22-00498858 • Address: 1954 BERWICK AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
22-00498858
Address
1954 BERWICK AVE, DALLAS, TX, 75203
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-11-22T00:59:00.000
Status
Closed
Created Date
2022-11-16T11:22:33.000
Update Date
2023-06-08T01:55:48.000
Closed Date
2022-11-21T10:28:43.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000049xo1AAA
Lat Location
(32.72697504968109400,-96.79745114284061000)
21-00403705
Service Request Number: 21-00403705 • Address: 3325 RUIDOSA AVE, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00403705
Address
3325 RUIDOSA AVE, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-05T18:10:45.000
Update Date
2023-06-09T01:33:24.000
Closed Date
2021-05-12T09:39:02.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000lc7HdAAI
Lat Location
(32.84719388867304000,-96.66097395743702000)
24-00019862
Service Request Number: 24-00019862 • Address: 9600 FOREST LN, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
24-00019862
Address
9600 FOREST LN, DALLAS, TX, 75243
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-01-15T00:59:00.000
Status
Closed
Created Date
2024-01-13T21:50:05.000
Update Date
2024-01-16T11:25:42.000
Closed Date
2024-01-16T11:25:42.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000073J1sAAE
Lat Location
(32.90938304032752600,-96.72577473004863000)
26-00123439
Service Request Number: 26-00123439 • Address: 11411 PARK CENTRAL PL, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00123439
Address
11411 PARK CENTRAL PL, DALLAS, TX, 75230
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-27T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-03-25T16:06:55.000
Update Date
2026-03-26T09:56:51.000
Closed Date
2026-03-26T09:56:48.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001eAFvuAAG
Lat Location
(32.90496085854091000,-96.77175552648410000)
26-00093590
Service Request Number: 26-00093590 • Address: 1015 N CLINTON AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00093590
Address
1015 N CLINTON AVE, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-08T21:58:04.000
Update Date
2026-03-09T13:46:11.000
Closed Date
2026-03-09T13:46:07.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aTezMAAS
Lat Location
(32.75567969109166000,-96.84165866780882000)
23-00234822
Service Request Number: 23-00234822 • Address: 6521 CHURCHILL WAY, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
23-00234822
Address
6521 CHURCHILL WAY, DALLAS, TX, 75230
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-06-01T23:59:00.000
Status
Closed
Created Date
2023-05-26T11:54:39.000
Update Date
2023-06-07T01:03:09.000
Closed Date
2023-05-30T08:05:11.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005fom8AAA
Lat Location
(32.91712454095189000,-96.79299881552845000)
23-00315421
Service Request Number: 23-00315421 • Address: 4738 CROOKED LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
23-00315421
Address
4738 CROOKED LN, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-11T01:34:08.000
Update Date
2023-08-04T14:25:39.000
Closed Date
2023-08-04T14:25:37.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005tqZdAAI
Lat Location
(32.90070188585779000,-96.82707569088730000)
22-00275388
Service Request Number: 22-00275388 • Address: 16134 SHADYBANK DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
22-00275388
Address
16134 SHADYBANK DR, DALLAS, TX, 75248
City Council District
12
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-01T23:59:00.000
Status
Closed
Created Date
2022-06-29T15:41:39.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-06-30T11:24:36.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000002jpf3AAA
Lat Location
(32.97118776486086000,-96.79688176438057000)
26-00015975
Service Request Number: 26-00015975 • Address: 6624 SHADOW CREEK DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00015975
Address
6624 SHADOW CREEK DR, DALLAS, TX, 75241
City Council District
8
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-01-28T00:59:00.000
Status
Closed
Created Date
2026-01-12T15:16:11.000
Update Date
2026-01-12T16:35:29.000
Closed Date
2026-01-12T16:35:28.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001OzrHCAAZ
Lat Location
(32.65746933892151000,-96.76654777526747000)
24-00184104
Service Request Number: 24-00184104 • Address: 3501 LIVE OAK ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
24-00184104
Address
3501 LIVE OAK ST, DALLAS, TX, 75204
City Council District
14
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2024-05-13T23:59:00.000
Status
Closed
Created Date
2024-04-22T09:23:48.000
Update Date
2024-04-23T07:45:48.000
Closed Date
2024-04-23T07:45:47.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007ioYrAAI
Lat Location
(32.79369827642740600,-96.78404135022524000)
23-00312287
Service Request Number: 23-00312287 • Address: 9910 MONROE DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
23-00312287
Address
9910 MONROE DR, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-08T16:38:14.000
Update Date
2023-07-13T11:41:24.000
Closed Date
2023-07-13T11:41:22.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000005t9l1AAA
Lat Location
(32.87824011057191000,-96.87797725520035000)
26-00094300
Service Request Number: 26-00094300 • Address: 8783 FERNDALE RD, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00094300
Address
8783 FERNDALE RD, DALLAS, TX, 75238
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-09T11:26:11.000
Update Date
2026-03-09T12:16:17.000
Closed Date
2026-03-09T12:16:16.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
500cs00001aaIcIAAU
Lat Location
(32.86810970749439000,-96.71082702722550000)
26-00261442
Service Request Number: 26-00261442 • Address: 2163 S BUCKNER BLVD, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00261442
Address
2163 S BUCKNER BLVD, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Mobile Food Complaint - CCS
Ert Estimated Response Time
14 Business Days
Overall Service Request Due Date
2026-08-19T23:59:00.000
Status
Closed
Created Date
2026-06-15T17:44:38.000
Update Date
2026-06-18T08:43:52.000
Closed Date
2026-06-16T07:51:33.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001vkinuAAA
Lat Location
(32.74962490255468000,-96.68312781954992000)
26-00202506
Service Request Number: 26-00202506 • Address: 2700 KINGS RD, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
26-00202506
Address
2700 KINGS RD, DALLAS, TX, 75219
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Graffiti City Streets & Bridges - TPW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-06-02T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-05-12T09:26:08.000
Update Date
2026-05-15T06:33:29.000
Closed Date
2026-05-13T06:15:19.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001oQDVlAAO
Lat Location
(32.81517124008541000,-96.82338240072261000)
26-00410927
Service Request Number: 26-00410927 • Address: 3869 W NORTHWEST HWY, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00410927
Address
3869 W NORTHWEST HWY, DALLAS, TX, 75220
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-12-15T00:59:00.000
Status
Closed
Created Date
2026-09-15T17:37:40.000
Update Date
2026-09-16T08:57:39.000
Closed Date
2026-09-16T08:57:38.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002Hd2NLAAZ
Lat Location
(32.86257314532463000,-96.85031545712819000)
23-00201915
Service Request Number: 23-00201915 • Address: 214 W BROOKLYN AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
23-00201915
Address
214 W BROOKLYN AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2023-05-12T23:59:00.000
Status
Closed
Created Date
2023-05-05T15:47:24.000
Update Date
2023-06-07T01:09:21.000
Closed Date
2023-06-06T14:17:36.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005ZPQTAA4
Lat Location
(32.73916474441110000,-96.82492761781582000)
22-00547709
Service Request Number: 22-00547709 • Address: 18505 MIDWAY RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
22-00547709
Address
18505 MIDWAY RD, DALLAS, TX, 75287
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TRN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-01-04T00:59:00.000
Status
Closed (Transferred)
Created Date
2022-12-16T10:24:45.000
Update Date
2026-08-07T13:47:00.000
Closed Date
2022-12-19T08:14:05.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000004V1fjAAC
Lat Location
(33.00313995882153500,-96.84400393760338000)
26-00306933
Service Request Number: 26-00306933 • Address: 2324 W KIEST BLVD, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00306933
Address
2324 W KIEST BLVD, DALLAS, TX, 75224
City Council District
4
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-08-03T23:59:00.000
Status
Closed
Created Date
2026-07-13T12:01:42.000
Update Date
2026-07-16T08:00:33.000
Closed Date
2026-07-16T08:00:32.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000022BRNjAAO
Lat Location
(32.70556077822103000,-96.85608066320596000)
26-00127519
Service Request Number: 26-00127519 • Address: 1735 SEEVERS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00127519
Address
1735 SEEVERS AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-28T12:14:21.000
Update Date
2026-04-14T15:23:18.000
Closed Date
2026-04-14T15:23:18.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ecD9aAAE
Lat Location
(32.72722948374122000,-96.82176241382454000)
20-00994326
Service Request Number: 20-00994326 • Address: 1209 HOKE SMITH DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
20-00994326
Address
1209 HOKE SMITH DR, DALLAS, TX, 75224
City Council District
4
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2020-10-13T23:59:00.000
Status
Closed
Created Date
2020-10-03T17:01:08.000
Update Date
2023-06-09T04:01:18.000
Closed Date
2020-10-05T09:17:07.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000ZlHkTAAV
Lat Location
(32.70753310224923000,-96.84281380380851000)
24-00398578
Service Request Number: 24-00398578 • Address: KIRNWOOD DR & BOLTON BOONE DR, DALLAS, TX, 75115 • City Council District: 8
Service Request Number
24-00398578
Address
KIRNWOOD DR & BOLTON BOONE DR, DALLAS, TX, 75115
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - PBW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2024-08-30T23:59:00.000
Status
Closed
Created Date
2024-08-16T10:27:33.000
Update Date
2024-10-01T00:08:46.000
Closed Date
2024-08-16T11:45:26.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000004pPTVAA2
Lat Location
(32.64290683239334400,-96.87847470936015000)
26-00247762
Service Request Number: 26-00247762 • Address: MAPLE AVE & HAWTHORNE AVE, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
26-00247762
Address
MAPLE AVE & HAWTHORNE AVE, DALLAS, TX, 75219
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-08T11:37:30.000
Update Date
2026-06-08T11:43:28.000
Closed Date
2026-06-08T11:43:28.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001u4b6fAAA
Lat Location
(32.81256615096799600,-96.82395556797707000)
26-00208646
Service Request Number: 26-00208646 • Address: 5722 W LOVERS LN, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00208646
Address
5722 W LOVERS LN, DALLAS, TX, 75209
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-19T23:59:00.000
Status
Closed
Created Date
2026-05-15T08:44:26.000
Update Date
2026-05-15T11:16:53.000
Closed Date
2026-05-15T10:55:03.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001pAhKLAA0
Lat Location
(32.85103813342318000,-96.81424184119011000)
25-00374413
Service Request Number: 25-00374413 • Address: 17007 DAVENPORT RD, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
25-00374413
Address
17007 DAVENPORT RD, DALLAS, TX, 75248
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Utility Cut/Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-08-11T23:59:00.000
Status
Closed
Created Date
2025-08-04T13:17:22.000
Update Date
2025-08-05T11:41:53.000
Closed Date
2025-08-05T11:41:44.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00000uRZzDAAW
Lat Location
(32.98111829566733600,-96.79417171227990000)
26-00077352
Service Request Number: 26-00077352 • Address: 3535 HIGH MESA DR, DALLAS, TX, 75234 • City Council District: 13
Service Request Number
26-00077352
Address
3535 HIGH MESA DR, DALLAS, TX, 75234
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-26T10:50:07.000
Update Date
2026-03-04T10:42:51.000
Closed Date
2026-03-04T10:42:50.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YRVwUAAX
Lat Location
(32.91413176943091000,-96.85998511245097000)
25-00159953
Service Request Number: 25-00159953 • Address: 1736 BLACKSMITH DR, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
25-00159953
Address
1736 BLACKSMITH DR, DALLAS, TX, 75253
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-10T07:37:12.000
Update Date
2025-04-14T11:19:32.000
Closed Date
2025-04-14T11:19:31.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000cSax7AAC
Lat Location
(32.68224556023124000,-96.60558129239472000)
21-00755554
Service Request Number: 21-00755554 • Address: ASHDOWN DR & KLONDIKE DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
21-00755554
Address
ASHDOWN DR & KLONDIKE DR, DALLAS, TX, 75228
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-08-18T23:59:00.000
Status
Closed
Created Date
2021-08-16T10:34:14.000
Update Date
2023-06-09T00:25:03.000
Closed Date
2021-08-16T11:27:37.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000palDnAAI
Lat Location
(32.81882388527364000,-96.67325656336322000)
26-00095464
Service Request Number: 26-00095464 • Address: 322 E WOODIN BLVD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00095464
Address
322 E WOODIN BLVD, DALLAS, TX, 75216
City Council District
4
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
New
Created Date
2026-03-09T20:18:38.000
Update Date
2026-03-09T20:18:48.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aj96kAAA
Lat Location
(32.72267551506443000,-96.81931690550036000)
25-00396143
Service Request Number: 25-00396143 • Address: 1229 BURNS AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00396143
Address
1229 BURNS AVE, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-08-26T23:59:00.000
Status
Closed
Created Date
2025-08-16T10:04:01.000
Update Date
2025-08-22T15:04:25.000
Closed Date
2025-08-22T15:00:16.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000wWp1BAAS
Lat Location
(32.73276643050287000,-96.88483884510845000)
20-01126089
Service Request Number: 20-01126089 • Address: 1310 N COCKRELL HILL RD, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
20-01126089
Address
1310 N COCKRELL HILL RD, DALLAS, TX, 75211
City Council District
3
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2020-11-24T00:59:00.000
Status
Closed
Created Date
2020-11-16T14:36:07.000
Update Date
2023-06-09T03:15:41.000
Closed Date
2020-11-18T09:09:00.000
Outcome
Request Documented
Priority
Standard
Method Received Description
API
Unique Key
500t000000bmoPoAAI
Lat Location
(32.75694396335285000,-96.89279982567896000)
22-00381848
Service Request Number: 22-00381848 • Address: 7104 CORTLAND AVE, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
22-00381848
Address
7104 CORTLAND AVE, DALLAS, TX, 75235
City Council District
2
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-09-19T23:59:00.000
Status
Closed
Created Date
2022-09-02T14:52:23.000
Update Date
2023-06-08T02:45:33.000
Closed Date
2022-09-19T16:19:50.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003Sk3nAAC
Lat Location
(32.83264730572261000,-96.84808696764097000)
25-00163754
Service Request Number: 25-00163754 • Address: 12225 HOBLITZELLE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00163754
Address
12225 HOBLITZELLE DR, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-04-12T23:59:00.000
Status
Closed
Created Date
2025-04-11T19:11:27.000
Update Date
2025-04-12T05:48:25.000
Closed Date
2025-04-12T05:48:11.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000cmEh8AAE
Lat Location
(32.91485676883580400,-96.75949205846634000)
26-00266995
Service Request Number: 26-00266995 • Address: 1515 E LEDBETTER DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00266995
Address
1515 E LEDBETTER DR, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Construction Right of Way/Status - TPW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-06-29T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-06-13T12:45:25.000
Update Date
2026-06-18T14:31:53.000
Closed Date
2026-06-18T14:31:51.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001wVCXdAAO
Lat Location
(32.68418128315372000,-96.79836689279524000)
26-00271056
Service Request Number: 26-00271056 • Address: 9406 MEADOWKNOLL DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00271056
Address
9406 MEADOWKNOLL DR, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2026-06-22T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-06-21T21:35:24.000
Update Date
2026-06-21T21:35:29.000
Closed Date
2026-06-21T21:35:24.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001wwLerAAE
Lat Location
(32.90522567840062000,-96.73292256725117000)
21-00073309
Service Request Number: 21-00073309 • Address: 2425 E OVERTON RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00073309
Address
2425 E OVERTON RD, DALLAS, TX, 75216
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-01-27T00:59:00.000
Status
Closed
Created Date
2021-01-25T11:59:03.000
Update Date
2023-06-09T02:38:55.000
Closed Date
2021-01-25T15:54:27.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000fcUBAAA2
Lat Location
(32.70865393108332000,-96.79071812191758000)
23-00547563
Service Request Number: 23-00547563 • Address: 5623 W AMHERST AVE, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
23-00547563
Address
5623 W AMHERST AVE, DALLAS, TX, 75209
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-12-07T00:59:00.000
Status
Closed
Created Date
2023-12-02T14:56:36.000
Update Date
2023-12-05T08:40:48.000
Closed Date
2023-12-05T08:40:48.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000006mLeOAAU
Lat Location
(32.85235140374419400,-96.81688807991749000)
26-00072333
Service Request Number: 26-00072333 • Address: 11719 CORAL HILLS DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00072333
Address
11719 CORAL HILLS DR, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-23T15:45:04.000
Update Date
2026-03-09T12:10:35.000
Closed Date
2026-03-09T12:10:34.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001XnoY3AAJ
Lat Location
(32.90605170215953000,-96.86619142207273000)
21-00906620
Service Request Number: 21-00906620 • Address: 924 SYLVANIA DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
21-00906620
Address
924 SYLVANIA DR, DALLAS, TX, 75218
City Council District
9
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-10-18T23:59:00.000
Status
Closed
Created Date
2021-10-14T16:33:28.000
Update Date
2023-06-09T00:13:14.000
Closed Date
2021-10-14T16:42:23.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000sTrEcAAK
Lat Location
(32.84584332801605000,-96.69937817104162000)
25-00374323
Service Request Number: 25-00374323 • Address: 7312 SHEBOYGAN AVE, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
25-00374323
Address
7312 SHEBOYGAN AVE, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-08-06T23:59:00.000
Status
Closed
Created Date
2025-08-04T12:37:45.000
Update Date
2025-08-04T18:00:03.000
Closed Date
2025-08-04T18:00:00.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000uRtbFAAS
Lat Location
(32.78957979391418600,-96.71270384329503000)
25-00307871
Service Request Number: 25-00307871 • Address: 1466 MCKEE ST, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
25-00307871
Address
1466 MCKEE ST, DALLAS, TX, 75215
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-06-28T18:59:00.000
Status
Closed
Created Date
2025-06-27T14:12:44.000
Update Date
2025-06-27T17:06:46.000
Closed Date
2025-06-27T17:06:31.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000nzoIEAAY
Lat Location
(32.76932100637551000,-96.78976574709843000)
26-00243463
Service Request Number: 26-00243463 • Address: 7700 COLEBROOK ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00243463
Address
7700 COLEBROOK ST, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-06-22T23:59:00.000
Status
Closed
Created Date
2026-06-05T08:34:28.000
Update Date
2026-06-09T10:11:45.000
Closed Date
2026-06-09T10:11:45.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001tUd3nAAC
Lat Location
(32.74783123069321500,-96.69055342679030000)
22-00545518
Service Request Number: 22-00545518 • Address: 337 E LEDBETTER DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00545518
Address
337 E LEDBETTER DR, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-22T00:59:00.000
Status
Closed
Created Date
2022-12-16T17:14:58.000
Update Date
2023-06-08T02:02:31.000
Closed Date
2022-12-21T12:26:01.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004UES6AAO
Lat Location
(32.68570688733411000,-96.81954358141532000)
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