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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00093738
Service Request Number: 26-00093738 • Address: 5937 WHISPERING CEDAR DR, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
26-00093738
Address
5937 WHISPERING CEDAR DR, DALLAS, TX, 75236
City Council District
3
Department
Water Utilities
Service Request Type
Storm Drainage/Flooding Complaint - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-20T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-03-07T08:50:58.000
Update Date
2026-03-09T07:39:51.000
Closed Date
2026-03-09T07:39:49.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aW04TAAS
Lat Location
(32.69132209690092600,-96.92448344606025000)
26-00086520
Service Request Number: 26-00086520 • Address: GARDEN LN & 2ND AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00086520
Address
GARDEN LN & 2ND AVE, DALLAS, TX, 75215
City Council District
7
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T10:56:14.000
Update Date
2026-03-09T09:47:14.000
Closed Date
2026-03-09T09:47:05.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZdnqcAAB
Lat Location
(32.76014640866946000,-96.74359188649422000)
22-00056463
Service Request Number: 22-00056463 • Address: S BUCKNER BLVD & SAMUELL BLVD, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
22-00056463
Address
S BUCKNER BLVD & SAMUELL BLVD, DALLAS, TX, 75227
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Property Damage - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-03-09T00:59:00.000
Status
Closed
Created Date
2022-02-14T09:38:26.000
Update Date
2023-06-08T23:33:41.000
Closed Date
2022-02-16T09:14:46.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001NpVZAA0
Lat Location
(32.79238960452300000,-96.68511646306155000)
21-00682590
Service Request Number: 21-00682590 • Address: 4032 LIVELY LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
21-00682590
Address
4032 LIVELY LN, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Same Day Missed Collection - SAN
Overall Service Request Due Date
2021-07-26T23:59:00.000
Status
Closed
Created Date
2021-07-23T16:02:58.000
Update Date
2023-06-09T00:35:49.000
Closed Date
2021-07-23T16:02:58.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000ooBS6AAM
Lat Location
(32.87338073534431000,-96.84588083260762000)
25-00525677
Service Request Number: 25-00525677 • Address: 1029 LOCAL VISTA DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
25-00525677
Address
1029 LOCAL VISTA DR, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-11-04T00:59:00.000
Status
Closed
Created Date
2025-10-31T12:45:19.000
Update Date
2025-10-31T13:44:25.000
Closed Date
2025-10-31T13:44:05.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001AVNWjAAP
Lat Location
(32.69537602205863000,-96.67217124121470000)
26-00091071
Service Request Number: 26-00091071 • Address: 11102 MYRTICE DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
26-00091071
Address
11102 MYRTICE DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T13:44:11.000
Update Date
2026-03-09T08:13:25.000
Closed Date
2026-03-09T08:13:24.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aCK91AAG
Lat Location
(32.84717020924969000,-96.67071496845563000)
23-00551850
Service Request Number: 23-00551850 • Address: 318 W BROOKLYN AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
23-00551850
Address
318 W BROOKLYN AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-12-05T19:40:32.000
Update Date
2023-12-08T09:57:05.000
Closed Date
2023-12-08T09:57:03.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000006ndZEAAY
Lat Location
(32.73908411016532000,-96.82683416793043000)
26-00214412
Service Request Number: 26-00214412 • Address: 2630 SHELBY AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00214412
Address
2630 SHELBY AVE, DALLAS, TX, 75219
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-05-27T23:59:00.000
Status
Closed
Created Date
2026-05-19T08:46:36.000
Update Date
2026-05-21T11:10:18.000
Closed Date
2026-05-21T11:10:05.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001pqiryAAA
Lat Location
(32.80605486437972000,-96.81368961817611000)
25-00263717
Service Request Number: 25-00263717 • Address: 1538 GILLETTE CIR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00263717
Address
1538 GILLETTE CIR, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-06-06T23:59:00.000
Status
Closed
Created Date
2025-06-04T14:31:39.000
Update Date
2025-06-06T20:01:12.000
Closed Date
2025-06-06T20:00:48.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000kVyVHAA0
Lat Location
(32.73773920479896000,-96.70446818874555000)
26-00079011
Service Request Number: 26-00079011 • Address: 1910 PACIFIC AVE, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00079011
Address
1910 PACIFIC AVE, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-04T00:59:00.000
Status
Closed
Created Date
2026-02-27T08:25:17.000
Update Date
2026-02-27T09:02:40.000
Closed Date
2026-02-27T09:02:33.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YeiMPAAZ
Lat Location
(32.78276922297182000,-96.79596226595260000)
26-00091797
Service Request Number: 26-00091797 • Address: 1342 CHEYENNE RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00091797
Address
1342 CHEYENNE RD, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T19:31:24.000
Update Date
2026-03-09T08:53:57.000
Closed Date
2026-03-09T08:53:44.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aI1V6AAK
Lat Location
(32.73537115385339000,-96.63965409402440000)
25-00407344
Service Request Number: 25-00407344 • Address: 10602 STONE CANYON RD, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
25-00407344
Address
10602 STONE CANYON RD, DALLAS, TX, 75230
City Council District
11
Department
Office of Budget
Service Request Type
Utility Complaint/Information - BMS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-10-06T18:59:00.000
Status
Closed
Created Date
2025-08-22T13:30:47.000
Update Date
2025-10-06T15:11:56.000
Closed Date
2025-10-06T15:11:38.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000xXlJAAA0
Lat Location
(32.89136717603816000,-96.77492483535781000)
26-00240486
Service Request Number: 26-00240486 • Address: 5828 MOSSBROOK TRL, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00240486
Address
5828 MOSSBROOK TRL, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-06-08T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-06-01T10:01:32.000
Update Date
2026-06-03T15:22:24.000
Closed Date
2026-06-03T15:22:22.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00001t4iboAAA
Lat Location
(33.01179131184715000,-96.80774109330241000)
26-00221880
Service Request Number: 26-00221880 • Address: 2523 SUNSCAPE LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00221880
Address
2523 SUNSCAPE LN, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-22T21:49:21.000
Update Date
2026-06-03T12:53:28.000
Closed Date
2026-06-03T12:53:27.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001qoOyNAAU
Lat Location
(32.99641630605168500,-96.87127538665177000)
26-00146706
Service Request Number: 26-00146706 • Address: 1626 DUET DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00146706
Address
1626 DUET DR, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-04-14T23:59:00.000
Status
Closed
Created Date
2026-04-09T09:22:04.000
Update Date
2026-04-14T06:49:51.000
Closed Date
2026-04-14T06:49:38.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001gy1YQAAY
Lat Location
(32.66752095528146000,-96.79493417781070000)
25-00586346
Service Request Number: 25-00586346 • Address: 2706 DORRIS ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00586346
Address
2706 DORRIS ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-02-25T00:59:00.000
Status
Closed
Created Date
2025-12-15T16:17:00.000
Update Date
2026-03-09T16:00:57.000
Closed Date
2026-03-09T16:00:57.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001JwMpXAAV
Lat Location
(32.74258445075631000,-96.75199491988009000)
25-00024137
Service Request Number: 25-00024137 • Address: 9427 GONZALES DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
25-00024137
Address
9427 GONZALES DR, DALLAS, TX, 75227
City Council District
7
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-02-04T00:59:00.000
Status
Closed
Created Date
2025-01-18T12:19:14.000
Update Date
2026-05-15T13:01:55.000
Closed Date
2026-05-15T12:59:50.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000QyGSlAAN
Lat Location
(32.76649612087011000,-96.65984623900450000)
21-00550970
Service Request Number: 21-00550970 • Address: 2720 TEALMONT TRL, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
21-00550970
Address
2720 TEALMONT TRL, DALLAS, TX, 75211
City Council District
3
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-06-23T23:59:00.000
Status
Closed
Created Date
2021-06-16T11:53:54.000
Update Date
2023-06-12T01:22:15.000
Closed Date
2021-06-16T13:23:29.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000n1gXaAAI
Lat Location
(32.71582554669256000,-96.90913254409365000)
23-00364705
Service Request Number: 23-00364705 • Address: 1839 W COMMERCE ST, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
23-00364705
Address
1839 W COMMERCE ST, DALLAS, TX, 75208
City Council District
6
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-08-08T23:59:00.000
Status
Closed
Created Date
2023-08-07T14:25:23.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2023-08-07T15:41:55.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z0000063yXEAAY
Lat Location
(32.77280756069204400,-96.84887353075696000)
24-00261607
Service Request Number: 24-00261607 • Address: 401 S BUCKNER BLVD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00261607
Address
401 S BUCKNER BLVD, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-01T18:17:56.000
Update Date
2024-07-11T01:24:47.000
Closed Date
2024-07-11T01:24:47.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007z1gRAAQ
Lat Location
(32.71794444029358000,-96.68321705636487000)
22-00455521
Service Request Number: 22-00455521 • Address: 3011 SEEVERS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00455521
Address
3011 SEEVERS AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-10-18T09:12:00.000
Update Date
2023-06-08T02:38:54.000
Closed Date
2022-10-19T10:52:40.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000003rjMqAAI
Lat Location
(32.70935408273704000,-96.82196630439152000)
26-00317176
Service Request Number: 26-00317176 • Address: 4100 CARL ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
26-00317176
Address
4100 CARL ST, DALLAS, TX, 75210
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-07-21T23:59:00.000
Status
Closed
Created Date
2026-07-19T13:48:08.000
Update Date
2026-07-21T20:08:05.000
Closed Date
2026-07-19T20:07:02.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000023aXynAAE
Lat Location
(32.77511785984854000,-96.75197422278896000)
25-00178891
Service Request Number: 25-00178891 • Address: 7611 UMPHRESS RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00178891
Address
7611 UMPHRESS RD, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-04-22T23:59:00.000
Status
Closed
Created Date
2025-04-21T10:39:29.000
Update Date
2025-04-21T12:23:41.000
Closed Date
2025-04-21T12:23:41.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000dxbJdAAI
Lat Location
(32.74255602586010400,-96.69148874446765000)
26-00091832
Service Request Number: 26-00091832 • Address: CONROE ST & MCBROOM ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00091832
Address
CONROE ST & MCBROOM ST, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Knockdown - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-06T20:20:53.000
Update Date
2026-03-09T11:41:07.000
Closed Date
2026-03-09T11:41:06.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aITxZAAW
Lat Location
(32.78206372699413000,-96.83765051396934000)
24-00587185
Service Request Number: 24-00587185 • Address: 2917 PLAYA VISTA DR, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
24-00587185
Address
2917 PLAYA VISTA DR, DALLAS, TX, 75236
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-12-13T18:59:00.000
Status
Closed
Created Date
2024-12-10T21:05:50.000
Update Date
2024-12-12T11:27:00.000
Closed Date
2024-12-12T11:26:59.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000MMOTfAAP
Lat Location
(32.70903577253701000,-96.89647841977057000)
26-00323231
Service Request Number: 26-00323231 • Address: 817 E 7TH ST, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
26-00323231
Address
817 E 7TH ST, DALLAS, TX, 75203
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-07-27T23:59:00.000
Status
Closed
Created Date
2026-07-22T16:10:26.000
Update Date
2026-07-24T12:56:53.000
Closed Date
2026-07-24T12:56:52.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000024MMMqAAO
Lat Location
(32.75293471184177500,-96.81204949409027000)
26-00225196
Service Request Number: 26-00225196 • Address: 1350 SKYLINE RD, DALLAS, TX, 75051 • Department: Code Compliance
Service Request Number
26-00225196
Address
1350 SKYLINE RD, DALLAS, TX, 75051
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-26T11:29:47.000
Update Date
2026-06-03T13:07:09.000
Closed Date
2026-06-03T13:07:09.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs00001rB2dmAAC
Lat Location
(32.73479460269506000,-96.98842694633059000)
24-00316911
Service Request Number: 24-00316911 • Address: 4500 ROYAL LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
24-00316911
Address
4500 ROYAL LN, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-30T17:19:10.000
Update Date
2024-07-07T11:08:07.000
Closed Date
2024-07-07T11:08:06.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000008B9WAAA0
Lat Location
(32.89473697513360000,-96.83229253136514000)
21-00066370
Service Request Number: 21-00066370 • Address: 8522 PARK LN, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
21-00066370
Address
8522 PARK LN, DALLAS, TX, 75231
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TRN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-02-05T00:59:00.000
Status
Closed
Created Date
2021-01-21T23:04:30.000
Update Date
2026-08-07T14:06:29.000
Closed Date
2021-02-03T07:04:12.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000fbZjpAAE
Lat Location
(32.87067398376600000,-96.75750750546260000)
22-00291424
Service Request Number: 22-00291424 • Address: 837 EMBERWOOD DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
22-00291424
Address
837 EMBERWOOD DR, DALLAS, TX, 75232
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-14T23:59:00.000
Status
Closed
Created Date
2022-07-11T07:29:19.000
Update Date
2023-06-08T03:11:55.000
Closed Date
2022-07-11T09:03:22.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002qLszAAE
Lat Location
(32.65917977017095000,-96.83624085321478000)
25-00105486
Service Request Number: 25-00105486 • Address: 2803 SHARON ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00105486
Address
2803 SHARON ST, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-03-17T23:59:00.000
Status
Closed
Created Date
2025-03-10T16:47:24.000
Update Date
2025-03-20T17:17:21.000
Closed Date
2025-03-20T17:17:20.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Y3jZiAAJ
Lat Location
(32.73017784299292000,-96.86630377110524000)
22-00291387
Service Request Number: 22-00291387 • Address: 2747 BEECHMONT DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
22-00291387
Address
2747 BEECHMONT DR, DALLAS, TX, 75228
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2022-07-12T23:59:00.000
Status
Closed
Created Date
2022-07-11T06:53:27.000
Update Date
2023-06-08T03:11:55.000
Closed Date
2022-07-11T08:06:07.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002qKsfAAE
Lat Location
(32.81720818402484000,-96.68620810869177000)
23-00303878
Service Request Number: 23-00303878 • Address: 9550 FIRESIDE DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
23-00303878
Address
9550 FIRESIDE DR, DALLAS, TX, 75217
City Council District
8
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-07-05T23:59:00.000
Status
Closed
Created Date
2023-07-03T20:29:20.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2023-07-04T09:20:57.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005rXaGAAU
Lat Location
(32.69780473669129600,-96.65784707191180000)
25-00255125
Service Request Number: 25-00255125 • Address: 5600 HARVEST HILL RD, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
25-00255125
Address
5600 HARVEST HILL RD, DALLAS, TX, 75230
City Council District
13
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-06-13T23:59:00.000
Status
Closed
Created Date
2025-05-30T17:51:02.000
Update Date
2026-05-15T13:34:18.000
Closed Date
2026-05-15T13:34:03.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000jqH2uAAE
Lat Location
(32.92245715574754400,-96.81122494595165000)
21-00008097
Service Request Number: 21-00008097 • Address: 3736 ATLANTA ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
21-00008097
Address
3736 ATLANTA ST, DALLAS, TX, 75215
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-01-12T00:59:00.000
Status
Closed
Created Date
2021-01-04T20:31:02.000
Update Date
2023-06-09T02:58:35.000
Closed Date
2021-01-29T12:53:57.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000e0zQYAAY
Lat Location
(32.76076449014902000,-96.76448411385755000)
25-00396136
Service Request Number: 25-00396136 • Address: 7002 CONCORD AVE, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
25-00396136
Address
7002 CONCORD AVE, DALLAS, TX, 75235
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-08-16T09:59:11.000
Update Date
2025-10-03T08:32:28.000
Closed Date
2025-10-03T08:32:27.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000wWbXkAAK
Lat Location
(32.83287522698948600,-96.84672908023411000)
25-00440264
Service Request Number: 25-00440264 • Address: 5015 DUPONT DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00440264
Address
5015 DUPONT DR, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-09-15T23:59:00.000
Status
Closed
Created Date
2025-09-11T06:10:47.000
Update Date
2025-09-11T06:40:49.000
Closed Date
2025-09-11T06:40:49.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000010f1sUAAQ
Lat Location
(32.68868266050852000,-96.78761678676862000)
26-00232353
Service Request Number: 26-00232353 • Address: 2924 SEARCY DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00232353
Address
2924 SEARCY DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-29T15:57:14.000
Update Date
2026-06-03T13:41:26.000
Closed Date
2026-06-03T13:41:25.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001s3vqBAAQ
Lat Location
(32.72708865888621000,-96.86922532977631000)
25-00328893
Service Request Number: 25-00328893 • Address: 3747 FALLS BLUFF DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00328893
Address
3747 FALLS BLUFF DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-07-09T13:46:10.000
Update Date
2025-10-27T11:43:07.000
Closed Date
2025-10-27T10:56:59.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000pjIrTAAU
Lat Location
(32.75820869533381000,-96.87882088927071000)
22-00365666
Service Request Number: 22-00365666 • Address: 227 W PEMBROKE AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00365666
Address
227 W PEMBROKE AVE, DALLAS, TX, 75208
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-08-27T23:59:00.000
Status
Closed
Created Date
2022-08-24T17:42:40.000
Update Date
2023-06-08T03:08:57.000
Closed Date
2022-08-24T23:51:24.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003MsilAAC
Lat Location
(32.73844472122027000,-96.82513560049783000)
26-00240585
Service Request Number: 26-00240585 • Address: 13322 FLAGSTONE LN, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
26-00240585
Address
13322 FLAGSTONE LN, DALLAS, TX, 75240
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-06-04T23:59:00.000
Status
Closed
Created Date
2026-06-03T15:53:42.000
Update Date
2026-06-04T02:12:28.000
Closed Date
2026-06-04T02:12:28.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001t6BS3AAM
Lat Location
(32.92889238902197000,-96.77326551513347000)
21-00983625
Service Request Number: 21-00983625 • Address: 4001 W LAWTHER DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
21-00983625
Address
4001 W LAWTHER DR, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-12-12T19:40:49.000
Update Date
2023-06-08T23:46:24.000
Closed Date
2021-12-23T10:41:36.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000uFLjuAAG
Lat Location
(32.83442186912782000,-96.72743654516186000)
23-00407363
Service Request Number: 23-00407363 • Address: 4323 COLONIAL AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00407363
Address
4323 COLONIAL AVE, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed (Duplicate)
Created Date
2023-08-31T14:00:58.000
Update Date
2023-10-12T08:58:19.000
Closed Date
2023-10-12T08:58:15.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006D6lXAAS
Lat Location
(32.75094967354055000,-96.76538836444236000)
24-00090475
Service Request Number: 24-00090475 • Address: 9654 ATHLONE DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
24-00090475
Address
9654 ATHLONE DR, DALLAS, TX, 75218
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-02-28T00:59:00.000
Status
Closed
Created Date
2024-02-26T19:30:07.000
Update Date
2024-02-26T22:01:03.000
Closed Date
2024-02-26T22:01:03.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007LDamAAG
Lat Location
(32.83670947375049000,-96.70249937982885000)
26-00267743
Service Request Number: 26-00267743 • Address: 6774 KESWICK DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
26-00267743
Address
6774 KESWICK DR, DALLAS, TX, 75232
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-06-24T23:59:00.000
Status
Closed
Created Date
2026-06-18T20:56:17.000
Update Date
2026-06-21T15:23:09.000
Closed Date
2026-06-19T15:22:52.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001wZfxeAAC
Lat Location
(32.66531047686148000,-96.85553995288296000)
24-00475139
Service Request Number: 24-00475139 • Address: 17530 MARSH LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
24-00475139
Address
17530 MARSH LN, DALLAS, TX, 75287
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-01-01T00:59:00.000
Status
Closed
Created Date
2024-10-01T04:49:44.000
Update Date
2024-10-03T15:04:36.000
Closed Date
2024-10-03T15:04:35.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000B7YwHAAV
Lat Location
(32.98868445260768600,-96.85453035376925000)
26-00129135
Service Request Number: 26-00129135 • Address: 8248 CLEARSPRINGS RD, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
26-00129135
Address
8248 CLEARSPRINGS RD, DALLAS, TX, 75240
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-30T09:47:53.000
Update Date
2026-04-14T12:55:38.000
Closed Date
2026-04-14T12:55:37.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001enQHyAAM
Lat Location
(32.93549728437106000,-96.76260562695487000)
22-00160814
Service Request Number: 22-00160814 • Address: 1123 HILLBURN DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00160814
Address
1123 HILLBURN DR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-04-24T11:29:51.000
Update Date
2023-06-08T23:01:05.000
Closed Date
2022-06-08T09:57:11.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000001wG1FAAU
Lat Location
(32.73110003436983000,-96.68861489085980000)
26-00432783
Service Request Number: 26-00432783 • Address: 2858 EDD RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00432783
Address
2858 EDD RD, DALLAS, TX, 75253
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-10-07T23:59:00.000
Status
Closed
Created Date
2026-09-30T09:17:03.000
Update Date
2026-10-02T09:15:33.000
Closed Date
2026-10-02T09:15:32.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002LCVZEAA5
Lat Location
(32.66904745225944000,-96.61856724796364000)
26-00093476
Service Request Number: 26-00093476 • Address: 6265 ST MORITZ AVE, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00093476
Address
6265 ST MORITZ AVE, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-08T18:11:06.000
Update Date
2026-03-09T16:44:37.000
Closed Date
2026-03-09T16:44:36.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aSXgZAAW
Lat Location
(32.83759234410922000,-96.75624474657073000)
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