Ask DFW Browse All Data Public Safety Transportation Health Buildings

311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
DOWNLOAD CSV
Dataset fields
Showing 50 real records
24-00587188
Service Request Number: 24-00587188 • Address: 4523 WOODHOLLOW DR, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
24-00587188
Address
4523 WOODHOLLOW DR, DALLAS, TX, 75237
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-12-10T21:12:22.000
Update Date
2024-12-11T14:02:09.000
Closed Date
2024-12-11T13:16:17.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000MM6oUAAT
Lat Location
(32.68940329447965000,-96.86371238254720000)
26-00141055
Service Request Number: 26-00141055 • Address: 5719 PROSPECT AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00141055
Address
5719 PROSPECT AVE, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-06T12:09:31.000
Update Date
2026-04-28T13:10:16.000
Closed Date
2026-04-28T12:24:06.000
Priority
MCC
Method Received Description
Phone
Unique Key
500cs00001gGIbNAAW
Lat Location
(32.81495168792865500,-96.76937232895752000)
21-00860611
Service Request Number: 21-00860611 • Address: 6323 EVERGLADE RD, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00860611
Address
6323 EVERGLADE RD, DALLAS, TX, 75227
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-09-28T23:59:00.000
Status
Closed
Created Date
2021-09-19T15:47:29.000
Update Date
2023-06-09T00:01:34.000
Closed Date
2021-09-27T11:43:55.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000rLNW8AAO
Lat Location
(32.78614000151403500,-96.69433243957384000)
21-00951765
Service Request Number: 21-00951765 • Address: 1931 MELBOURNE AVE, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
21-00951765
Address
1931 MELBOURNE AVE, DALLAS, TX, 75224
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-11-24T00:59:00.000
Status
Closed
Created Date
2021-11-16T17:42:22.000
Update Date
2023-06-08T23:49:33.000
Closed Date
2021-11-19T16:51:27.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000tR3vEAAS
Lat Location
(32.72342399508273000,-96.85155677948747000)
26-00326291
Service Request Number: 26-00326291 • Address: 2529 BETHURUM AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00326291
Address
2529 BETHURUM AVE, DALLAS, TX, 75215
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-07-31T23:59:00.000
Status
Closed
Created Date
2026-07-24T08:15:40.000
Update Date
2026-07-24T14:11:24.000
Closed Date
2026-07-24T14:11:24.000
Outcome
Work Not Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000024ntmPAAQ
Lat Location
(32.74527366965432000,-96.75444702307429000)
25-00310729
Service Request Number: 25-00310729 • Address: 2006 S RIVERFRONT BLVD, DALLAS, TX, 75207 • City Council District: 2
Service Request Number
25-00310729
Address
2006 S RIVERFRONT BLVD, DALLAS, TX, 75207
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-30T07:57:58.000
Update Date
2025-07-01T11:53:56.000
Closed Date
2025-07-01T11:53:55.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000oDRFKAA4
Lat Location
(32.76056676011950000,-96.79481706296956000)
23-00139555
Service Request Number: 23-00139555 • Address: 1853 OAK HILL CIR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00139555
Address
1853 OAK HILL CIR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-03-28T15:06:30.000
Update Date
2023-06-07T01:36:27.000
Closed Date
2023-04-27T16:08:30.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005N2ViAAK
Lat Location
(32.74367558074764000,-96.67066026443469000)
24-00092781
Service Request Number: 24-00092781 • Address: ST CROIX DR & CORAL HILLS DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
24-00092781
Address
ST CROIX DR & CORAL HILLS DR, DALLAS, TX, 75229
City Council District
13
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-03-13T18:59:00.000
Status
Closed
Created Date
2024-02-28T09:27:44.000
Update Date
2024-02-28T13:22:04.000
Closed Date
2024-02-28T13:22:04.000
Outcome
Referred to Dallas Water Utilities
Priority
Standard
Method Received Description
API
Unique Key
5008z000007LzRyAAK
Lat Location
(32.90485314021829000,-96.87058052381568000)
24-00060840
Service Request Number: 24-00060840 • Address: 2612 JONESBORO AVE, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
24-00060840
Address
2612 JONESBORO AVE, DALLAS, TX, 75228
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-02-13T00:59:00.000
Status
Closed
Created Date
2024-02-07T18:19:54.000
Update Date
2024-02-09T09:56:29.000
Closed Date
2024-02-09T09:56:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007DeYvAAK
Lat Location
(32.81768803750867000,-96.67050417596131000)
20-01124755
Service Request Number: 20-01124755 • Address: 1028 E 8TH ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
20-01124755
Address
1028 E 8TH ST, DALLAS, TX, 75203
City Council District
4
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2020-11-19T00:59:00.000
Status
Closed
Created Date
2020-11-16T11:04:59.000
Update Date
2023-06-09T03:15:30.000
Closed Date
2020-11-16T13:46:16.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000bmhIrAAI
Lat Location
(32.75118353738082500,-96.80875132861192000)
21-00926343
Service Request Number: 21-00926343 • Address: 2949 SPRUCE VALLEY LN, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
21-00926343
Address
2949 SPRUCE VALLEY LN, DALLAS, TX, 75233
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Loose Cat - DAS
Overall Service Request Due Date
2021-10-29T23:59:00.000
Status
Closed
Created Date
2021-10-28T11:48:01.000
Update Date
2023-06-09T00:09:08.000
Closed Date
2021-10-28T11:48:01.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000t8JFcAAM
Lat Location
(32.71263476480801000,-96.87632199010534000)
22-00310944
Service Request Number: 22-00310944 • Address: 306 KRUEGER ST, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
22-00310944
Address
306 KRUEGER ST, DALLAS, TX, 75224
City Council District
4
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-07-25T23:59:00.000
Status
Closed
Created Date
2022-07-22T07:23:21.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-07-22T09:01:07.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000002yRF3AAM
Lat Location
(32.71267625517420000,-96.82644830122530000)
25-00041542
Service Request Number: 25-00041542 • Address: 6911 GENSTAR LN, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
25-00041542
Address
6911 GENSTAR LN, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2025-01-31T12:51:03.000
Status
Closed
Created Date
2025-01-30T12:51:03.000
Update Date
2025-01-30T12:51:07.000
Closed Date
2025-01-30T12:51:03.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000SVJpRAAX
Lat Location
(33.00218256939866000,-96.78434198076818000)
23-00313870
Service Request Number: 23-00313870 • Address: 4134 PARK LN, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
23-00313870
Address
4134 PARK LN, DALLAS, TX, 75220
City Council District
13
Department
Planning & Development Department
Service Request Type
Building Permits Violation - DEV
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-07-18T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-07-03T13:32:24.000
Update Date
2023-07-10T10:28:50.000
Closed Date
2023-07-10T10:28:47.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005tW0jAAE
Lat Location
(32.87525323169692400,-96.84107352670856000)
26-00091522
Service Request Number: 26-00091522 • Address: 6831 HISTORIC VW, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
26-00091522
Address
6831 HISTORIC VW, DALLAS, TX, 75236
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T16:40:03.000
Update Date
2026-03-09T16:18:41.000
Closed Date
2026-03-09T16:18:22.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aFoiRAAS
Lat Location
(32.68192763729615500,-96.93751129373985000)
25-00563537
Service Request Number: 25-00563537 • Address: 9811 HARRY HINES BLVD, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
25-00563537
Address
9811 HARRY HINES BLVD, DALLAS, TX, 75220
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-02-24T00:59:00.000
Status
Closed
Created Date
2025-11-26T15:16:15.000
Update Date
2025-12-03T15:46:21.000
Closed Date
2025-12-03T15:46:21.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Ga7UMAAZ
Lat Location
(32.85521228118948000,-96.87981038961648000)
24-00043889
Service Request Number: 24-00043889 • Address: 2441 SCOTT ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00043889
Address
2441 SCOTT ST, DALLAS, TX, 75215
City Council District
7
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-02-13T00:59:00.000
Status
Closed
Created Date
2024-01-29T16:44:07.000
Update Date
2024-02-01T10:23:09.000
Closed Date
2024-02-01T10:23:08.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000079VDMAA2
Lat Location
(32.74295838650983000,-96.75496549280544000)
26-00127413
Service Request Number: 26-00127413 • Address: 6318 CHRISTENSEN DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00127413
Address
6318 CHRISTENSEN DR, DALLAS, TX, 75227
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-29T23:59:00.000
Status
Closed
Created Date
2026-03-28T10:41:50.000
Update Date
2026-03-29T04:44:25.000
Closed Date
2026-03-29T04:44:24.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001ebkkHAAQ
Lat Location
(32.76556182885442000,-96.71294380146989000)
26-00310804
Service Request Number: 26-00310804 • Address: 9009 BRUTON RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00310804
Address
9009 BRUTON RD, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-15T12:42:10.000
Update Date
2026-07-22T11:18:01.000
Closed Date
2026-07-22T11:18:00.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000022lQEeAAM
Lat Location
(32.74889461173041000,-96.66869353307612000)
21-00442949
Service Request Number: 21-00442949 • Address: 4350 VANDERVORT DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00442949
Address
4350 VANDERVORT DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Boarding Home Facilities - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2022-10-21T23:59:00.000
Status
Closed
Created Date
2021-05-17T15:06:54.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-06-01T15:16:20.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000mA76XAAS
Lat Location
(32.71033755740793000,-96.76122022615807000)
26-00089241
Service Request Number: 26-00089241 • Address: 7104 CASA LOMA AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00089241
Address
7104 CASA LOMA AVE, DALLAS, TX, 75214
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-05T14:14:22.000
Update Date
2026-03-06T16:42:38.000
Closed Date
2026-03-06T16:42:14.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZxgGIAAZ
Lat Location
(32.81217021950947000,-96.73539235777580000)
24-00466094
Service Request Number: 24-00466094 • Address: 2700 CHERRY VALLEY BLVD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
24-00466094
Address
2700 CHERRY VALLEY BLVD, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-09-28T18:59:00.000
Status
Closed
Created Date
2024-09-25T16:26:24.000
Update Date
2024-09-25T23:38:11.000
Closed Date
2024-09-25T23:38:10.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000APUEtAAP
Lat Location
(32.64513724208888000,-96.77741813492919000)
26-00199397
Service Request Number: 26-00199397 • Address: 1510 ELSA LN, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00199397
Address
1510 ELSA LN, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Property Damage - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-06-01T23:59:00.000
Status
Closed
Created Date
2026-05-10T02:22:59.000
Update Date
2026-05-18T08:30:55.000
Closed Date
2026-05-18T08:30:40.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001o0pOeAAI
Lat Location
(32.73806800071985000,-96.66055495269886000)
22-00072574
Service Request Number: 22-00072574 • Address: 5615 MARGEWOOD DR, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
22-00072574
Address
5615 MARGEWOOD DR, DALLAS, TX, 75236
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-03-05T00:59:00.000
Status
Closed
Created Date
2022-02-26T09:29:23.000
Update Date
2023-06-08T23:36:25.000
Closed Date
2022-03-04T16:59:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001S975AAC
Lat Location
(32.70154087691404500,-96.91984902325840000)
25-00443380
Service Request Number: 25-00443380 • Address: 1746 ROUND HOUSE LN, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
25-00443380
Address
1746 ROUND HOUSE LN, DALLAS, TX, 75253
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-09-13T23:59:00.000
Status
Closed
Created Date
2025-09-12T12:06:11.000
Update Date
2025-09-12T13:51:49.000
Closed Date
2025-09-12T13:51:49.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000010vO3VAAU
Lat Location
(32.68388073258519000,-96.60787223839179000)
22-00426106
Service Request Number: 22-00426106 • Address: 819 TEXAS ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
22-00426106
Address
819 TEXAS ST, DALLAS, TX, 75204
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-09-28T11:40:18.000
Update Date
2023-06-08T02:35:58.000
Closed Date
2023-03-02T16:53:48.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000003h4ABAAY
Lat Location
(32.79002342582205600,-96.79052589643686000)
26-00094713
Service Request Number: 26-00094713 • Address: 1851 MOUNTAIN CREEK PKWY, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
26-00094713
Address
1851 MOUNTAIN CREEK PKWY, DALLAS, TX, 75211
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Street/Road Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T13:46:02.000
Update Date
2026-03-09T15:50:34.000
Closed Date
2026-03-09T15:50:33.000
Outcome
Street blockage cleared/addressed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001acazjAAA
Lat Location
(32.72097071806020000,-96.92129564173864000)
22-00458566
Service Request Number: 22-00458566 • Address: 1006 FERNCLIFF TRL, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
22-00458566
Address
1006 FERNCLIFF TRL, DALLAS, TX, 75232
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-10-19T15:09:52.000
Update Date
2023-06-08T02:39:53.000
Closed Date
2022-10-31T12:14:41.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000003smBZAAY
Lat Location
(32.66673509346820500,-96.83873220925340000)
23-00289780
Service Request Number: 23-00289780 • Address: 9585 BROCKBANK DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
23-00289780
Address
9585 BROCKBANK DR, DALLAS, TX, 75220
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-08-01T23:59:00.000
Status
Closed
Created Date
2023-06-26T10:35:02.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2023-06-26T12:05:57.000
Outcome
Investigation Complete
Priority
MCC
Method Received Description
Phone
Unique Key
5008z000005oiDNAAY
Lat Location
(32.86535475082167000,-96.87507138872562000)
26-00126704
Service Request Number: 26-00126704 • Address: 4926 MISSION AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00126704
Address
4926 MISSION AVE, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-27T15:36:46.000
Update Date
2026-03-27T15:44:11.000
Closed Date
2026-03-27T15:44:11.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs00001eVIh5AAG
Lat Location
(32.81392150698917500,-96.78467248828397000)
26-00343628
Service Request Number: 26-00343628 • Address: 1715 HEATHER GLEN DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
26-00343628
Address
1715 HEATHER GLEN DR, DALLAS, TX, 75232
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-11T23:59:00.000
Status
Closed
Created Date
2026-08-04T10:57:26.000
Update Date
2026-08-08T11:57:16.000
Closed Date
2026-08-06T11:56:13.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000027CGGtAAO
Lat Location
(32.67490593164274000,-96.84840396357383000)
25-00320001
Service Request Number: 25-00320001 • Address: 3505 DUNBAR ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00320001
Address
3505 DUNBAR ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-07-03T22:10:10.000
Update Date
2025-07-11T16:43:44.000
Closed Date
2025-07-11T15:53:22.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000oygVsAAI
Lat Location
(32.76823248964665000,-96.76159573494101000)
22-00122484
Service Request Number: 22-00122484 • Address: 9727 ROCKBROOK DR, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
22-00122484
Address
9727 ROCKBROOK DR, DALLAS, TX, 75220
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-03-31T16:17:05.000
Update Date
2023-06-08T23:08:31.000
Closed Date
2022-04-06T10:29:35.000
Priority
Priority
Method Received Description
Proactive
Unique Key
5008z000001hBbsAAE
Lat Location
(32.87429728056310000,-96.83153028063333000)
26-00094929
Service Request Number: 26-00094929 • Address: 9718 MAPLEHILL DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00094929
Address
9718 MAPLEHILL DR, DALLAS, TX, 75238
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-03-06T19:00:32.000
Update Date
2026-03-09T15:07:38.000
Closed Date
2026-03-09T15:07:35.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00001adzPmAAI
Lat Location
(32.87361518425727000,-96.72122883686048000)
25-00237603
Service Request Number: 25-00237603 • Address: 2943 S MARSALIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00237603
Address
2943 S MARSALIS AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-05-29T23:59:00.000
Status
Closed
Created Date
2025-05-21T14:31:26.000
Update Date
2025-05-23T15:44:10.000
Closed Date
2025-05-23T15:44:10.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000iWMybAAG
Lat Location
(32.71061182423568400,-96.81480339102959000)
23-00210787
Service Request Number: 23-00210787 • Address: MAYHEW DR & SANDRA LYNN DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
23-00210787
Address
MAYHEW DR & SANDRA LYNN DR, DALLAS, TX, 75228
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-05-17T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-05-14T19:40:35.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2023-05-14T21:33:09.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005c70bAAA
Lat Location
(32.83950485250858000,-96.65811962291201000)
22-00439228
Service Request Number: 22-00439228 • Address: 8613 OLD HICKORY TRL, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
22-00439228
Address
8613 OLD HICKORY TRL, DALLAS, TX, 75237
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2022-10-07T23:59:00.000
Status
Closed
Created Date
2022-10-06T11:19:28.000
Update Date
2023-06-08T02:42:42.000
Closed Date
2022-10-06T11:27:05.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003llbVAAQ
Lat Location
(32.64475855090049000,-96.86568894689279000)
24-00548643
Service Request Number: 24-00548643 • Address: BROOKGREEN DR & WATERFALL WAY, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
24-00548643
Address
BROOKGREEN DR & WATERFALL WAY, DALLAS, TX, 75240
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-11-15T00:59:00.000
Status
Closed
Created Date
2024-11-13T16:12:26.000
Update Date
2024-11-14T10:18:14.000
Closed Date
2024-11-14T10:18:14.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000IlfdGAAR
Lat Location
(32.93372678752126000,-96.76475763295466000)
26-00077338
Service Request Number: 26-00077338 • Address: 7046 PANAVISION TRL, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
26-00077338
Address
7046 PANAVISION TRL, DALLAS, TX, 75249
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-04T00:59:00.000
Status
Closed
Created Date
2026-02-26T10:47:48.000
Update Date
2026-02-27T14:48:14.000
Closed Date
2026-02-27T14:48:05.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YSCF4AAP
Lat Location
(32.65977921786187500,-96.94622282192351000)
26-00381660
Service Request Number: 26-00381660 • Address: 7302 HEDGE DR, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
26-00381660
Address
7302 HEDGE DR, DALLAS, TX, 75249
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-08-27T08:57:54.000
Update Date
2026-09-14T13:27:09.000
Closed Date
2026-09-14T13:27:09.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00002CtqsTAAR
Lat Location
(32.62637410474642000,-96.95001615709675000)
20-01191541
Service Request Number: 20-01191541 • Address: 6110 WOFFORD DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
20-01191541
Address
6110 WOFFORD DR, DALLAS, TX, 75227
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2020-12-17T00:59:00.000
Status
Closed
Created Date
2020-12-09T16:37:59.000
Update Date
2023-06-09T03:18:07.000
Closed Date
2020-12-18T12:00:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000bNPeyAAG
Lat Location
(32.77002612626698400,-96.71659818289405000)
23-00375359
Service Request Number: 23-00375359 • Address: 2931 BRITTON AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00375359
Address
2931 BRITTON AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-13T17:50:19.000
Update Date
2023-08-13T17:56:16.000
Closed Date
2023-08-13T17:56:14.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z0000066ConAAE
Lat Location
(32.71107709512176600,-96.80667030335674000)
24-00130344
Service Request Number: 24-00130344 • Address: 1014 ERIN DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
24-00130344
Address
1014 ERIN DR, DALLAS, TX, 75218
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-03-22T23:59:00.000
Status
Closed
Created Date
2024-03-21T17:36:49.000
Update Date
2024-03-21T18:19:00.000
Closed Date
2024-03-21T18:18:59.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007WK23AAG
Lat Location
(32.83885188793195000,-96.70285850024727000)
23-00148903
Service Request Number: 23-00148903 • Address: 9005 DRUMCLIFFE LN, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
23-00148903
Address
9005 DRUMCLIFFE LN, DALLAS, TX, 75231
City Council District
10
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2023-04-24T23:59:00.000
Status
Closed
Created Date
2023-04-03T13:20:29.000
Update Date
2023-06-07T01:38:06.000
Closed Date
2023-04-07T07:03:42.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005OjosAAC
Lat Location
(32.88859554503645000,-96.73872795849509000)
26-00076398
Service Request Number: 26-00076398 • Address: 408 MURDOCK RD, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00076398
Address
408 MURDOCK RD, DALLAS, TX, 75217
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-25T16:56:50.000
Update Date
2026-03-09T09:50:29.000
Closed Date
2026-03-09T09:50:29.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001YKZVOAA5
Lat Location
(32.70865847626561000,-96.68276857562095000)
23-00442658
Service Request Number: 23-00442658 • Address: 9622 MILLRIDGE CIR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
23-00442658
Address
9622 MILLRIDGE CIR, DALLAS, TX, 75243
City Council District
10
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-10-06T23:59:00.000
Status
Closed
Created Date
2023-09-23T12:29:37.000
Update Date
2023-09-25T08:55:55.000
Closed Date
2023-09-25T08:55:55.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000006LaUrAAK
Lat Location
(32.90391368454323400,-96.72940665824703000)
23-00289809
Service Request Number: 23-00289809 • Address: 1528 HIGHLAND RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
23-00289809
Address
1528 HIGHLAND RD, DALLAS, TX, 75218
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-06-29T23:59:00.000
Status
Closed
Created Date
2023-06-26T10:40:31.000
Update Date
2023-07-02T15:14:21.000
Closed Date
2023-07-02T15:14:21.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000005oiVqAAI
Lat Location
(32.80847280135644000,-96.72177405085165000)
24-00609727
Service Request Number: 24-00609727 • Address: 6539 WAGGONER DR, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
24-00609727
Address
6539 WAGGONER DR, DALLAS, TX, 75230
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-01-07T00:59:00.000
Status
Closed
Created Date
2024-12-27T17:32:00.000
Update Date
2024-12-31T17:29:17.000
Closed Date
2024-12-31T17:29:17.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000OFNktAAH
Lat Location
(32.88740070641648000,-96.79248398404478000)
26-00091532
Service Request Number: 26-00091532 • Address: 436 CENTRE ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00091532
Address
436 CENTRE ST, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-06T16:44:07.000
Update Date
2026-03-09T13:25:53.000
Closed Date
2026-03-09T13:25:53.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001aFaM8AAK
Lat Location
(32.74214400448592000,-96.82901201525567000)
23-00547495
Service Request Number: 23-00547495 • Address: 3801 GANNON LN, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
23-00547495
Address
3801 GANNON LN, DALLAS, TX, 75237
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-12-04T00:59:00.000
Status
Closed
Created Date
2023-12-02T13:36:45.000
Update Date
2023-12-02T17:27:32.000
Closed Date
2023-12-02T17:27:32.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006mKw4AAE
Lat Location
(32.65214230685166000,-96.88141376873335000)
DFW Data AI • Dallas-Fort Worth public-data exploration interface