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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
22-00518017
Service Request Number: 22-00518017 • Address: 3701 BOTHAM JEAN BLVD, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
22-00518017
Address
3701 BOTHAM JEAN BLVD, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-12-05T00:59:00.000
Status
Closed
Created Date
2022-12-01T11:39:04.000
Update Date
2023-06-08T02:04:27.000
Closed Date
2022-12-01T12:11:32.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004IwwBAAS
Lat Location
(32.75423484582426000,-96.77321061630104000)
24-00478179
Service Request Number: 24-00478179 • Address: 343 W BROWNLEE AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00478179
Address
343 W BROWNLEE AVE, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-10-02T11:42:27.000
Update Date
2024-10-04T19:39:22.000
Closed Date
2024-10-04T19:39:22.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000BNUbnAAH
Lat Location
(32.71030764440517000,-96.82763253911776000)
24-00475965
Service Request Number: 24-00475965 • Address: 10547 FERGUSON RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
24-00475965
Address
10547 FERGUSON RD, DALLAS, TX, 75228
City Council District
9
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-10-02T18:59:00.000
Status
Closed (Transferred)
Created Date
2024-10-01T04:37:34.000
Update Date
2024-10-01T11:31:57.000
Closed Date
2024-10-01T11:31:55.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00000BC02jAAD
Lat Location
(32.84022078444264000,-96.66765192488849000)
26-00247559
Service Request Number: 26-00247559 • Address: 5829 GOLIAD AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00247559
Address
5829 GOLIAD AVE, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Utility Cut/Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-06-18T23:59:00.000
Status
Closed
Created Date
2026-06-08T10:38:09.000
Update Date
2026-06-28T13:40:15.000
Closed Date
2026-06-26T13:39:42.000
Outcome
Work Completed
Priority
MCC
Method Received Description
Phone
Unique Key
500cs00001u263mAAA
Lat Location
(32.81879924239007000,-96.76739539952901000)
22-00156218
Service Request Number: 22-00156218 • Address: 1216 DOWDY FERRY RD, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
22-00156218
Address
1216 DOWDY FERRY RD, DALLAS, TX, 75217
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-04-21T10:53:22.000
Update Date
2023-06-08T23:00:12.000
Closed Date
2022-04-26T09:15:51.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000001tumsAAA
Lat Location
(32.69896583145036600,-96.67829112327728000)
22-00120989
Service Request Number: 22-00120989 • Address: 6200 FENWAY ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00120989
Address
6200 FENWAY ST, DALLAS, TX, 75217
City Council District
5
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-04-14T23:59:00.000
Status
Closed
Created Date
2022-03-31T06:11:41.000
Update Date
2023-06-08T23:08:14.000
Closed Date
2022-04-11T14:29:13.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001gg8GAAQ
Lat Location
(32.72888438166210000,-96.71576339932340000)
26-00092465
Service Request Number: 26-00092465 • Address: 12811 C F HAWN FWY WB, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00092465
Address
12811 C F HAWN FWY WB, DALLAS, TX, 75253
City Council District
8
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-06T23:59:00.000
Status
Closed
Created Date
2026-03-07T15:14:36.000
Update Date
2026-03-09T14:33:58.000
Closed Date
2026-03-09T14:33:58.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aMwCzAAK
Lat Location
(32.67995408259351000,-96.60972174577344000)
25-00170922
Service Request Number: 25-00170922 • Address: 1121 LADONIA DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00170922
Address
1121 LADONIA DR, DALLAS, TX, 75217
City Council District
5
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-04-23T18:59:00.000
Status
Closed
Created Date
2025-04-16T11:10:18.000
Update Date
2025-04-23T18:25:00.000
Closed Date
2025-04-23T18:24:38.000
Outcome
Request Documented
Priority
Standard
Method Received Description
API
Unique Key
500cs00000dMGKcAAO
Lat Location
(32.73142576969911500,-96.65977098989602000)
21-00267092
Service Request Number: 21-00267092 • Address: 6700 WANDT DR, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
21-00267092
Address
6700 WANDT DR, DALLAS, TX, 75236
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2021-03-26T23:59:00.000
Status
Closed
Created Date
2021-03-25T13:01:52.000
Update Date
2023-06-09T02:03:03.000
Closed Date
2021-03-25T13:52:44.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000jChr1AAC
Lat Location
(32.66681836484363500,-96.93048541063615000)
21-00906612
Service Request Number: 21-00906612 • Address: 16931 OLD POND DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
21-00906612
Address
16931 OLD POND DR, DALLAS, TX, 75248
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-10-21T23:59:00.000
Status
Closed
Created Date
2021-10-14T16:32:16.000
Update Date
2023-06-09T00:13:14.000
Closed Date
2021-10-25T11:04:40.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000sU2oRAAS
Lat Location
(32.98069861389352000,-96.78420321700000000)
22-00197029
Service Request Number: 22-00197029 • Address: S HAMPTON RD & GLADSTONE DR, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00197029
Address
S HAMPTON RD & GLADSTONE DR, DALLAS, TX, 75208
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-05-17T23:59:00.000
Status
Closed
Created Date
2022-05-14T04:00:11.000
Update Date
2023-06-08T22:59:36.000
Closed Date
2022-05-14T08:03:34.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000029iwIAAQ
Lat Location
(32.74024821249770000,-96.85684257041800000)
26-00223667
Service Request Number: 26-00223667 • Address: 13139 BLOSSOMHEATH LN, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
26-00223667
Address
13139 BLOSSOMHEATH LN, DALLAS, TX, 75240
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-25T10:00:46.000
Update Date
2026-07-27T16:02:29.000
Closed Date
2026-07-27T16:02:28.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001r1Qz7AAE
Lat Location
(32.92691809611175000,-96.77240126619678000)
21-00775961
Service Request Number: 21-00775961 • Address: 8431 BAUMGARTEN DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
21-00775961
Address
8431 BAUMGARTEN DR, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-08-21T18:50:50.000
Update Date
2023-06-09T00:18:29.000
Closed Date
2021-09-15T07:53:57.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000pykxVAAQ
Lat Location
(32.80186045574435400,-96.69693940491588000)
23-00148898
Service Request Number: 23-00148898 • Address: 2700 EDD RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
23-00148898
Address
2700 EDD RD, DALLAS, TX, 75253
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2023-05-08T23:59:00.000
Status
Closed
Created Date
2023-04-03T13:18:57.000
Update Date
2023-06-07T01:38:06.000
Closed Date
2023-05-16T12:38:14.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000005OgzDAAS
Lat Location
(32.67072104194811000,-96.61656184751769000)
26-00396018
Service Request Number: 26-00396018 • Address: 4968 THUNDER RD, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
26-00396018
Address
4968 THUNDER RD, DALLAS, TX, 75244
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-09-05T11:55:55.000
Update Date
2026-09-14T14:36:37.000
Closed Date
2026-09-14T14:36:37.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002FEswXAAT
Lat Location
(32.92412919262244000,-96.82256117314816000)
26-00064528
Service Request Number: 26-00064528 • Address: 2500 S HAMPTON RD, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
26-00064528
Address
2500 S HAMPTON RD, DALLAS, TX, 75224
City Council District
1
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-02-20T00:59:00.000
Status
Closed
Created Date
2026-02-18T12:20:08.000
Update Date
2026-02-19T11:31:51.000
Closed Date
2026-02-19T11:31:50.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001WmN2fAAF
Lat Location
(32.72146088428079500,-96.85679290259974000)
23-00295144
Service Request Number: 23-00295144 • Address: 2121 LOVEDALE AVE, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
23-00295144
Address
2121 LOVEDALE AVE, DALLAS, TX, 75235
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-06-28T13:06:49.000
Update Date
2023-06-30T09:01:56.000
Closed Date
2023-06-30T09:01:55.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005pn2BAAQ
Lat Location
(32.82861859572998500,-96.85606979878166000)
24-00112098
Service Request Number: 24-00112098 • Address: 309 FREDDIE ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00112098
Address
309 FREDDIE ST, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-03-18T18:59:00.000
Status
Closed
Created Date
2024-03-11T16:06:13.000
Update Date
2024-03-13T16:52:28.000
Closed Date
2024-03-13T16:52:28.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000007RtuxAAC
Lat Location
(32.71589597368805000,-96.67524491553820000)
25-00534867
Service Request Number: 25-00534867 • Address: W RED BIRD LN & S WESTMORELAND RD, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
25-00534867
Address
W RED BIRD LN & S WESTMORELAND RD, DALLAS, TX, 75237
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-11-10T00:59:00.000
Status
Closed
Created Date
2025-11-06T13:13:25.000
Update Date
2025-11-06T13:26:50.000
Closed Date
2025-11-06T13:26:50.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001BzZMzAAN
Lat Location
(32.67670682804671000,-96.88285123647046000)
21-00732195
Service Request Number: 21-00732195 • Address: 5605 RIDGEDALE AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
21-00732195
Address
5605 RIDGEDALE AVE, DALLAS, TX, 75206
City Council District
14
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-08-23T23:59:00.000
Status
Closed
Created Date
2021-08-09T07:32:06.000
Update Date
2023-06-09T00:48:47.000
Closed Date
2021-08-20T16:20:11.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000pCEAfAAO
Lat Location
(32.82563956861904600,-96.77217388585471000)
22-00365697
Service Request Number: 22-00365697 • Address: 7439 VILLANOVA ST, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
22-00365697
Address
7439 VILLANOVA ST, DALLAS, TX, 75225
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-08-25T23:59:00.000
Status
Closed
Created Date
2022-08-24T18:00:58.000
Update Date
2023-06-08T03:08:59.000
Closed Date
2022-09-10T02:24:43.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003MtOVAA0
Lat Location
(32.86433689793080500,-96.77969642360164000)
22-00556912
Service Request Number: 22-00556912 • Address: 2503 S VERNON AVE, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
22-00556912
Address
2503 S VERNON AVE, DALLAS, TX, 75224
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-30T00:59:00.000
Status
Closed
Created Date
2022-12-24T10:05:05.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2022-12-30T18:02:06.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004Z50NAAS
Lat Location
(32.72141872986415000,-96.83700670651808000)
24-00320488
Service Request Number: 24-00320488 • Address: 9931 GREENFIELD DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
24-00320488
Address
9931 GREENFIELD DR, DALLAS, TX, 75238
City Council District
10
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-07-04T18:59:00.000
Status
Closed
Created Date
2024-07-02T11:17:00.000
Update Date
2024-07-02T19:35:20.000
Closed Date
2024-07-02T19:35:20.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000008Bu6XAAS
Lat Location
(32.87853365499967000,-96.71388101530441000)
26-00406731
Service Request Number: 26-00406731 • Address: 10718 MORNING GLORY DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00406731
Address
10718 MORNING GLORY DR, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-09-13T09:58:53.000
Update Date
2026-09-14T11:35:25.000
Closed Date
2026-09-14T11:35:25.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002H18xhAAB
Lat Location
(32.89298490198284000,-96.84264687455753000)
21-00209710
Service Request Number: 21-00209710 • Address: GLENCOE ST & BELMONT AVE, DALLAS, TX, 75206 • City Council District: 2
Service Request Number
21-00209710
Address
GLENCOE ST & BELMONT AVE, DALLAS, TX, 75206
City Council District
2
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-03-23T23:59:00.000
Status
Closed (Duplicate)
Created Date
2021-03-09T10:39:13.000
Update Date
2023-06-09T02:18:22.000
Closed Date
2021-03-09T17:31:11.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000iZfF5AAK
Lat Location
(32.81725604419007400,-96.77744392475473000)
23-00397209
Service Request Number: 23-00397209 • Address: 10900 STINSON ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00397209
Address
10900 STINSON ST, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2023-08-29T23:59:00.000
Status
Closed
Created Date
2023-08-25T15:31:14.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2023-08-26T18:50:06.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006AoELAA0
Lat Location
(32.69787094571968000,-96.63805695147559000)
26-00094836
Service Request Number: 26-00094836 • Address: 4509 DE KALB AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00094836
Address
4509 DE KALB AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T14:30:56.000
Update Date
2026-03-09T14:37:43.000
Closed Date
2026-03-09T14:37:31.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001adnwXAAQ
Lat Location
(32.68991738755605000,-96.80649802803937000)
22-00529455
Service Request Number: 22-00529455 • Address: AMESBURY DR & E LOVERS LN, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
22-00529455
Address
AMESBURY DR & E LOVERS LN, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Stuck - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-12-15T00:59:00.000
Status
Closed
Created Date
2022-12-08T13:06:51.000
Update Date
2026-08-07T14:36:02.000
Closed Date
2022-12-08T16:04:16.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004O25eAAC
Lat Location
(32.85092914043700000,-96.76446532571184000)
22-00203353
Service Request Number: 22-00203353 • Address: 4437 COLE AVE, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
22-00203353
Address
4437 COLE AVE, DALLAS, TX, 75205
City Council District
14
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-05-19T23:59:00.000
Status
Closed
Created Date
2022-05-18T08:36:52.000
Update Date
2023-06-08T23:22:23.000
Closed Date
2022-05-18T13:35:50.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002By1cAAC
Lat Location
(32.82059332215814600,-96.79051432343067000)
24-00184110
Service Request Number: 24-00184110 • Address: 1753 S RAVINIA DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
24-00184110
Address
1753 S RAVINIA DR, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-04-25T23:59:00.000
Status
Closed
Created Date
2024-04-22T09:24:54.000
Update Date
2024-04-23T14:26:27.000
Closed Date
2024-04-23T14:26:27.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007inwSAAQ
Lat Location
(32.72668018730498600,-96.86940200912501000)
26-00093761
Service Request Number: 26-00093761 • Address: 5828 LOGANCRAFT DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00093761
Address
5828 LOGANCRAFT DR, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T07:59:33.000
Update Date
2026-03-09T11:50:12.000
Closed Date
2026-03-09T11:50:01.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aWDXxAAO
Lat Location
(32.78171909785114500,-96.70256635694128000)
23-00387519
Service Request Number: 23-00387519 • Address: 101 MITSCHER DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
23-00387519
Address
101 MITSCHER DR, DALLAS, TX, 75224
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-08-21T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-08-20T16:16:31.000
Update Date
2026-08-07T13:53:56.000
Closed Date
2023-08-20T22:58:15.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000068lKNAAY
Lat Location
(32.71239907553890400,-96.82300952886614000)
26-00141672
Service Request Number: 26-00141672 • Address: 6029 E UNIVERSITY BLVD, DALLAS, TX, 75206 • City Council District: 9
Service Request Number
26-00141672
Address
6029 E UNIVERSITY BLVD, DALLAS, TX, 75206
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-13T23:59:00.000
Status
Closed
Created Date
2026-04-06T16:03:35.000
Update Date
2026-04-14T09:02:08.000
Closed Date
2026-04-14T09:01:49.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001gKdJ5AAK
Lat Location
(32.84666039251644000,-96.76319750808652000)
22-00275370
Service Request Number: 22-00275370 • Address: 3303 LOCKMOOR LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
22-00275370
Address
3303 LOCKMOOR LN, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2022-07-14T23:59:00.000
Status
Closed
Created Date
2022-06-29T15:37:15.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-06-30T10:04:40.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002jpGpAAI
Lat Location
(32.87914397949601000,-96.86797598259040000)
21-00690171
Service Request Number: 21-00690171 • Address: 1802 GUS THOMASSON RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00690171
Address
1802 GUS THOMASSON RD, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-07-26T21:21:24.000
Update Date
2023-06-09T00:33:44.000
Closed Date
2021-07-29T11:29:46.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000opFmeAAE
Lat Location
(32.83824988020124600,-96.68228997116425000)
24-00458720
Service Request Number: 24-00458720 • Address: 7705 MULLRANY DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
24-00458720
Address
7705 MULLRANY DR, DALLAS, TX, 75248
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-09-21T13:03:42.000
Update Date
2024-09-24T15:38:13.000
Closed Date
2024-09-24T15:38:12.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000009lT1NAAU
Lat Location
(32.98503591186853600,-96.77540614136925000)
25-00589697
Service Request Number: 25-00589697 • Address: 3631 SHORECREST DR, DALLAS, TX, 75235 • City Council District: 6
Service Request Number
25-00589697
Address
3631 SHORECREST DR, DALLAS, TX, 75235
City Council District
6
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-01-02T00:59:00.000
Status
Closed
Created Date
2025-12-17T17:31:28.000
Update Date
2026-05-15T13:09:28.000
Closed Date
2026-05-15T13:09:24.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001KSoVmAAL
Lat Location
(32.85913066235250000,-96.85579864382763000)
23-00210432
Service Request Number: 23-00210432 • Address: 9612 WHISTLER DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
23-00210432
Address
9612 WHISTLER DR, DALLAS, TX, 75217
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-05-17T23:59:00.000
Status
Closed
Created Date
2023-05-14T10:14:52.000
Update Date
2023-06-07T01:11:33.000
Closed Date
2023-05-19T10:47:16.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005c1wPAAQ
Lat Location
(32.68650720865997500,-96.65660171704462000)
22-00292250
Service Request Number: 22-00292250 • Address: 5937 OVERLOOK DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
22-00292250
Address
5937 OVERLOOK DR, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-07-11T12:43:25.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-08-03T16:08:30.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000002qegpAAA
Lat Location
(32.77279039053471600,-96.71945472491217000)
26-00321511
Service Request Number: 26-00321511 • Address: 3502 MINGO ST, DALLAS, TX, 75223 • City Council District: 7
Service Request Number
26-00321511
Address
3502 MINGO ST, DALLAS, TX, 75223
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-21T19:25:45.000
Update Date
2026-07-24T15:47:31.000
Closed Date
2026-07-24T15:47:31.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000024AbO1AAK
Lat Location
(32.78026887951268000,-96.73612759249373000)
20-01245123
Service Request Number: 20-01245123 • Address: 4047 DALGREEN DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
20-01245123
Address
4047 DALGREEN DR, DALLAS, TX, 75214
City Council District
9
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-01-01T00:59:00.000
Status
Closed
Created Date
2020-12-30T09:39:27.000
Update Date
2023-06-09T02:49:11.000
Closed Date
2020-12-30T10:33:31.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000dzcisAAA
Lat Location
(32.84003309417472000,-96.73213487955464000)
24-00369721
Service Request Number: 24-00369721 • Address: 4379 TRAVIS ST, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
24-00369721
Address
4379 TRAVIS ST, DALLAS, TX, 75205
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-10-22T23:59:00.000
Status
Closed (Transferred)
Created Date
2024-07-27T22:43:53.000
Update Date
2026-08-07T13:49:25.000
Closed Date
2024-07-31T07:45:06.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000002kO1SAAU
Lat Location
(32.82014706616802600,-96.79236139212692000)
25-00150851
Service Request Number: 25-00150851 • Address: 2700 MEADOW HARVEST LN, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
25-00150851
Address
2700 MEADOW HARVEST LN, DALLAS, TX, 75237
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-04-08T23:59:00.000
Status
Closed
Created Date
2025-04-04T15:06:11.000
Update Date
2025-04-09T13:41:42.000
Closed Date
2025-04-09T13:41:41.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000bie1JAAQ
Lat Location
(32.65974063379845000,-96.86186194189949000)
26-00095104
Service Request Number: 26-00095104 • Address: 9791 FERGUSON RD, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00095104
Address
9791 FERGUSON RD, DALLAS, TX, 75228
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-09T16:06:10.000
Update Date
2026-03-09T16:10:28.000
Closed Date
2026-03-09T16:10:27.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001afoV4AAI
Lat Location
(32.82124318660084600,-96.67916616637206000)
26-00184429
Service Request Number: 26-00184429 • Address: 7108 MIDBURY DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00184429
Address
7108 MIDBURY DR, DALLAS, TX, 75230
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-01T06:22:34.000
Update Date
2026-05-15T07:50:49.000
Closed Date
2026-05-15T07:50:48.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001m6PvdAAE
Lat Location
(32.90101913108146000,-96.78401497781333000)
25-00105480
Service Request Number: 25-00105480 • Address: 5405 SHOE DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
25-00105480
Address
5405 SHOE DR, DALLAS, TX, 75227
City Council District
7
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-04-08T18:59:00.000
Status
Closed
Created Date
2025-03-10T16:46:05.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2025-03-11T13:58:48.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Y3ambAAB
Lat Location
(32.79146840874340500,-96.67649861180050000)
24-00470949
Service Request Number: 24-00470949 • Address: 4654 IRVIN SIMMONS DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
24-00470949
Address
4654 IRVIN SIMMONS DR, DALLAS, TX, 75229
City Council District
13
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2024-10-13T18:59:00.000
Status
Closed
Created Date
2024-09-27T22:37:06.000
Update Date
2024-10-02T09:34:59.000
Closed Date
2024-10-02T09:34:58.000
Outcome
Final Results
Priority
Standard
Method Received Description
API
Unique Key
500cs00000AlPusAAF
Lat Location
(32.89614519720796400,-96.82837128874897000)
26-00153176
Service Request Number: 26-00153176 • Address: 7815 ARAPAHO RD, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
26-00153176
Address
7815 ARAPAHO RD, DALLAS, TX, 75248
City Council District
11
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-13T12:52:25.000
Update Date
2026-04-14T10:35:33.000
Closed Date
2026-04-14T10:35:24.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hfJVIAA2
Lat Location
(32.96219357401427000,-96.77294391413379000)
22-00147701
Service Request Number: 22-00147701 • Address: 316 N JIM MILLER RD, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
22-00147701
Address
316 N JIM MILLER RD, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-04-16T23:59:00.000
Status
Closed
Created Date
2022-04-15T18:12:18.000
Update Date
2023-06-08T23:04:48.000
Closed Date
2022-04-15T18:55:27.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001qSyJAAU
Lat Location
(32.71638238212482000,-96.69987586397650000)
22-00556952
Service Request Number: 22-00556952 • Address: 8816 WADLINGTON AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00556952
Address
8816 WADLINGTON AVE, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Overall Service Request Due Date
2023-01-24T00:59:00.000
Status
Closed
Created Date
2022-12-24T10:46:08.000
Update Date
2023-06-08T02:12:09.000
Closed Date
2022-12-26T00:00:34.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000004Z5ZcAAK
Lat Location
(32.72717670724665000,-96.66796869062568000)
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