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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00142627
Service Request Number: 26-00142627 • Address: 13733 N CENTRAL EXPY SB, DALLAS, TX, 75243 • City Council District: 11
Service Request Number
26-00142627
Address
13733 N CENTRAL EXPY SB, DALLAS, TX, 75243
City Council District
11
Department
Dallas Water Utilities
Service Request Type
Water Main Leak/Break - DWU
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-21T23:59:00.000
Status
Closed
Created Date
2026-04-07T10:16:36.000
Update Date
2026-06-18T18:17:17.000
Closed Date
2026-06-18T18:17:17.000
Outcome
No Work Needed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001gTl66AAC
Lat Location
(32.93525727894101600,-96.75215984374310000)
21-00951765
Service Request Number: 21-00951765 • Address: 1931 MELBOURNE AVE, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
21-00951765
Address
1931 MELBOURNE AVE, DALLAS, TX, 75224
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-11-24T00:59:00.000
Status
Closed
Created Date
2021-11-16T17:42:22.000
Update Date
2023-06-08T23:49:33.000
Closed Date
2021-11-19T16:51:27.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000tR3vEAAS
Lat Location
(32.72342399508273000,-96.85155677948747000)
25-00150777
Service Request Number: 25-00150777 • Address: 5201 AMESBURY DR, DALLAS, TX, 75206 • City Council District: 9
Service Request Number
25-00150777
Address
5201 AMESBURY DR, DALLAS, TX, 75206
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-04T14:40:54.000
Update Date
2025-04-09T15:54:23.000
Closed Date
2025-04-09T15:54:23.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000bj3vhAAA
Lat Location
(32.85006378014449000,-96.76463515330560000)
26-00084523
Service Request Number: 26-00084523 • Address: 16810 BRADGATE CT, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
26-00084523
Address
16810 BRADGATE CT, DALLAS, TX, 75248
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-03T10:28:26.000
Update Date
2026-03-09T09:33:13.000
Closed Date
2026-03-09T09:33:01.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZLxzlAAD
Lat Location
(32.97952655526136000,-96.79219632532240000)
21-00214326
Service Request Number: 21-00214326 • Address: 3823 BONNIE VIEW RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00214326
Address
3823 BONNIE VIEW RD, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-03-10T11:49:30.000
Update Date
2023-06-09T02:19:02.000
Closed Date
2021-05-21T12:23:46.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500t000000ia7WpAAI
Lat Location
(32.71273839249795400,-96.77511408828244000)
23-00251348
Service Request Number: 23-00251348 • Address: 630 S AKARD ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
23-00251348
Address
630 S AKARD ST, DALLAS, TX, 75201
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-06-06T01:08:44.000
Update Date
2023-06-07T01:21:32.000
Closed Date
2023-06-06T16:42:31.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005iaMoAAI
Lat Location
(32.77616346743146000,-96.79808469451828000)
22-00546371
Service Request Number: 22-00546371 • Address: 2660 DOWNING AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00546371
Address
2660 DOWNING AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-12-17T12:16:54.000
Update Date
2023-06-08T02:02:46.000
Closed Date
2022-12-19T15:34:28.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004UY4BAAW
Lat Location
(32.71713556652516000,-96.79559833438886000)
24-00360642
Service Request Number: 24-00360642 • Address: 2811 MICAN DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
24-00360642
Address
2811 MICAN DR, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-25T15:06:03.000
Update Date
2024-08-01T11:49:15.000
Closed Date
2024-08-01T11:49:14.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000002A3TJAA0
Lat Location
(32.77553997748062600,-96.89217968970787000)
21-00937662
Service Request Number: 21-00937662 • Address: 3424 MISTY MEADOW DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
21-00937662
Address
3424 MISTY MEADOW DR, DALLAS, TX, 75287
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-11-16T00:59:00.000
Status
Closed
Created Date
2021-11-05T11:16:33.000
Update Date
2023-06-08T23:54:52.000
Closed Date
2021-11-12T17:32:10.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000tPHrVAAW
Lat Location
(32.99345784057597000,-96.86025974749356000)
20-01226788
Service Request Number: 20-01226788 • Address: 808 CHERRY LAUREL LN, DALLAS, TX, 75211 • City Council District: 6
Service Request Number
20-01226788
Address
808 CHERRY LAUREL LN, DALLAS, TX, 75211
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2020-12-27T00:59:00.000
Status
Closed
Created Date
2020-12-23T08:57:02.000
Update Date
2023-06-09T03:00:26.000
Closed Date
2020-12-23T09:09:28.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000dy7UBAAY
Lat Location
(32.73750604461344000,-96.92385923716880000)
26-00270490
Service Request Number: 26-00270490 • Address: 2800 TURTLE CREEK BLVD, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00270490
Address
2800 TURTLE CREEK BLVD, DALLAS, TX, 75219
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-06-23T23:59:00.000
Status
Closed
Created Date
2026-06-21T09:53:50.000
Update Date
2026-06-21T11:32:03.000
Closed Date
2026-06-21T11:32:02.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001wsujGAAQ
Lat Location
(32.80313770889610000,-96.80684579383560000)
25-00502910
Service Request Number: 25-00502910 • Address: FIELDCREST DR & CRESTEDGE DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
25-00502910
Address
FIELDCREST DR & CRESTEDGE DR, DALLAS, TX, 75238
City Council District
10
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-10-21T23:59:00.000
Status
Closed
Created Date
2025-10-17T08:15:23.000
Update Date
2025-10-18T10:33:21.000
Closed Date
2025-10-18T10:33:07.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000016zLEsAAM
Lat Location
(32.87832876141269000,-96.72324651951743000)
22-00291424
Service Request Number: 22-00291424 • Address: 837 EMBERWOOD DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
22-00291424
Address
837 EMBERWOOD DR, DALLAS, TX, 75232
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-14T23:59:00.000
Status
Closed
Created Date
2022-07-11T07:29:19.000
Update Date
2023-06-08T03:11:55.000
Closed Date
2022-07-11T09:03:22.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002qLszAAE
Lat Location
(32.65917977017095000,-96.83624085321478000)
24-00475965
Service Request Number: 24-00475965 • Address: 10547 FERGUSON RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
24-00475965
Address
10547 FERGUSON RD, DALLAS, TX, 75228
City Council District
9
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-10-02T18:59:00.000
Status
Closed (Transferred)
Created Date
2024-10-01T04:37:34.000
Update Date
2024-10-01T11:31:57.000
Closed Date
2024-10-01T11:31:55.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00000BC02jAAD
Lat Location
(32.84022078444264000,-96.66765192488849000)
21-00442914
Service Request Number: 21-00442914 • Address: 3435 NOGALES DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
21-00442914
Address
3435 NOGALES DR, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-05-20T23:59:00.000
Status
Closed
Created Date
2021-05-17T15:04:16.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-05-21T08:37:06.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA6VcAAK
Lat Location
(32.87260404579346000,-96.86365992724666000)
25-00170922
Service Request Number: 25-00170922 • Address: 1121 LADONIA DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00170922
Address
1121 LADONIA DR, DALLAS, TX, 75217
City Council District
5
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-04-23T18:59:00.000
Status
Closed
Created Date
2025-04-16T11:10:18.000
Update Date
2025-04-23T18:25:00.000
Closed Date
2025-04-23T18:24:38.000
Outcome
Request Documented
Priority
Standard
Method Received Description
API
Unique Key
500cs00000dMGKcAAO
Lat Location
(32.73142576969911500,-96.65977098989602000)
26-00083360
Service Request Number: 26-00083360 • Address: 830 N ZANG BLVD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00083360
Address
830 N ZANG BLVD, DALLAS, TX, 75208
City Council District
1
Department
Police Department
Service Request Type
Criminal Activities - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-02T14:39:37.000
Update Date
2026-03-09T09:44:39.000
Closed Date
2026-03-09T07:25:20.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZC0VpAAL
Lat Location
(32.75304569697112000,-96.82386416058105000)
26-00093859
Service Request Number: 26-00093859 • Address: ELM ST & N AKARD ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00093859
Address
ELM ST & N AKARD ST, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-16T23:59:00.000
Status
Closed
Created Date
2026-03-09T08:56:11.000
Update Date
2026-03-09T15:22:44.000
Closed Date
2026-03-09T15:22:27.000
Outcome
Information Provided
Priority
MCC
Method Received Description
Phone
Unique Key
500cs00001aWso3AAC
Lat Location
(32.78133326480073000,-96.79975727829495000)
21-00296366
Service Request Number: 21-00296366 • Address: 11100 WALNUT HILL LN, DALLAS, TX, 75238 • City Council District: 9
Service Request Number
21-00296366
Address
11100 WALNUT HILL LN, DALLAS, TX, 75238
City Council District
9
Department
Police Department
Service Request Type
Narcotics/Vice Complaint - DPD
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-05-14T23:59:00.000
Status
Closed
Created Date
2021-04-02T15:21:20.000
Update Date
2023-06-09T01:55:41.000
Closed Date
2021-04-05T12:11:05.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000jvBcBAAU
Lat Location
(32.87864483898857000,-96.69081484418183000)
24-00258200
Service Request Number: 24-00258200 • Address: 2850 NAGLE ST, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
24-00258200
Address
2850 NAGLE ST, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-05-31T10:15:00.000
Update Date
2024-06-23T08:55:50.000
Closed Date
2024-06-23T08:55:49.000
Priority
Standard
Method Received Description
311-App
Unique Key
5008z000007yUvxAAE
Lat Location
(32.86349950067953000,-96.87661959015799000)
25-00150818
Service Request Number: 25-00150818 • Address: 13329 LENOSA LN, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
25-00150818
Address
13329 LENOSA LN, DALLAS, TX, 75253
City Council District
8
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-04-08T18:59:00.000
Status
Closed
Created Date
2025-04-04T14:55:22.000
Update Date
2025-04-04T16:32:42.000
Closed Date
2025-04-04T16:08:39.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000bj9ReAAI
Lat Location
(32.67012398732560000,-96.61335599057873000)
26-00093606
Service Request Number: 26-00093606 • Address: 4115 PRINGLE DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00093606
Address
4115 PRINGLE DR, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-08T22:33:13.000
Update Date
2026-03-09T13:59:06.000
Closed Date
2026-03-09T13:58:43.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aTaNuAAK
Lat Location
(32.79161966311164000,-96.88238425219473000)
26-00091642
Service Request Number: 26-00091642 • Address: 11107 HILLCREST RD, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00091642
Address
11107 HILLCREST RD, DALLAS, TX, 75230
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-03-06T17:23:47.000
Update Date
2026-03-09T16:57:18.000
Closed Date
2026-03-09T16:56:52.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aGatWAAS
Lat Location
(32.89861311565595500,-96.78839603617502000)
26-00223667
Service Request Number: 26-00223667 • Address: 13139 BLOSSOMHEATH LN, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
26-00223667
Address
13139 BLOSSOMHEATH LN, DALLAS, TX, 75240
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-25T10:00:46.000
Update Date
2026-07-27T16:02:29.000
Closed Date
2026-07-27T16:02:28.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001r1Qz7AAE
Lat Location
(32.92691809611175000,-96.77240126619678000)
23-00305087
Service Request Number: 23-00305087 • Address: 3161 OBANNON DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
23-00305087
Address
3161 OBANNON DR, DALLAS, TX, 75224
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2023-07-07T23:59:00.000
Status
Closed
Created Date
2023-07-05T07:27:45.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2023-07-07T14:44:22.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005rU1oAAE
Lat Location
(32.70906740893626000,-96.83844436134022000)
24-00043889
Service Request Number: 24-00043889 • Address: 2441 SCOTT ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
24-00043889
Address
2441 SCOTT ST, DALLAS, TX, 75215
City Council District
7
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-02-13T00:59:00.000
Status
Closed
Created Date
2024-01-29T16:44:07.000
Update Date
2024-02-01T10:23:09.000
Closed Date
2024-02-01T10:23:08.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000079VDMAA2
Lat Location
(32.74295838650983000,-96.75496549280544000)
26-00174849
Service Request Number: 26-00174849 • Address: 827 W LARAMIE LN, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00174849
Address
827 W LARAMIE LN, DALLAS, TX, 75217
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-25T15:31:32.000
Update Date
2026-05-15T14:28:11.000
Closed Date
2026-05-15T14:28:11.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001kgHxZAAU
Lat Location
(32.69928687888261000,-96.65250671429996000)
26-00127413
Service Request Number: 26-00127413 • Address: 6318 CHRISTENSEN DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00127413
Address
6318 CHRISTENSEN DR, DALLAS, TX, 75227
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-29T23:59:00.000
Status
Closed
Created Date
2026-03-28T10:41:50.000
Update Date
2026-03-29T04:44:25.000
Closed Date
2026-03-29T04:44:24.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001ebkkHAAQ
Lat Location
(32.76556182885442000,-96.71294380146989000)
26-00093013
Service Request Number: 26-00093013 • Address: 2125 LOVEDALE AVE, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00093013
Address
2125 LOVEDALE AVE, DALLAS, TX, 75235
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2026-03-23T23:59:00.000
Status
Closed
Created Date
2026-03-08T10:52:35.000
Update Date
2026-03-09T09:47:29.000
Closed Date
2026-03-09T09:47:29.000
Outcome
Final Results
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aQwW9AAK
Lat Location
(32.82879127304774000,-96.85600338446314000)
21-00389030
Service Request Number: 21-00389030 • Address: 642 N BUCKNER BLVD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
21-00389030
Address
642 N BUCKNER BLVD, DALLAS, TX, 75218
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Overall Service Request Due Date
2021-06-01T23:59:00.000
Status
Closed
Created Date
2021-05-02T09:02:43.000
Update Date
2023-06-09T01:46:53.000
Closed Date
2021-05-03T23:00:48.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000lBFXfAAO
Lat Location
(32.84659476531367500,-96.71316079834254000)
23-00382952
Service Request Number: 23-00382952 • Address: 3106 CONROE ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
23-00382952
Address
3106 CONROE ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-17T12:22:04.000
Update Date
2023-08-29T17:08:12.000
Closed Date
2023-08-29T17:08:11.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000067l6aAAA
Lat Location
(32.77960879601937400,-96.83769475306813000)
26-00201661
Service Request Number: 26-00201661 • Address: 12609 HORNBEAM DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00201661
Address
12609 HORNBEAM DR, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-11T16:57:38.000
Update Date
2026-05-15T10:47:11.000
Closed Date
2026-05-15T10:47:10.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001oIZoRAAW
Lat Location
(32.91912733291503000,-96.70808714232660000)
22-00291387
Service Request Number: 22-00291387 • Address: 2747 BEECHMONT DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
22-00291387
Address
2747 BEECHMONT DR, DALLAS, TX, 75228
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2022-07-12T23:59:00.000
Status
Closed
Created Date
2022-07-11T06:53:27.000
Update Date
2023-06-08T03:11:55.000
Closed Date
2022-07-11T08:06:07.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002qKsfAAE
Lat Location
(32.81720818402484000,-96.68620810869177000)
26-00089241
Service Request Number: 26-00089241 • Address: 7104 CASA LOMA AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00089241
Address
7104 CASA LOMA AVE, DALLAS, TX, 75214
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-05T14:14:22.000
Update Date
2026-03-06T16:42:38.000
Closed Date
2026-03-06T16:42:14.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZxgGIAAZ
Lat Location
(32.81217021950947000,-96.73539235777580000)
24-00466094
Service Request Number: 24-00466094 • Address: 2700 CHERRY VALLEY BLVD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
24-00466094
Address
2700 CHERRY VALLEY BLVD, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-09-28T18:59:00.000
Status
Closed
Created Date
2024-09-25T16:26:24.000
Update Date
2024-09-25T23:38:11.000
Closed Date
2024-09-25T23:38:10.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000APUEtAAP
Lat Location
(32.64513724208888000,-96.77741813492919000)
23-00397209
Service Request Number: 23-00397209 • Address: 10900 STINSON ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00397209
Address
10900 STINSON ST, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2023-08-29T23:59:00.000
Status
Closed
Created Date
2023-08-25T15:31:14.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2023-08-26T18:50:06.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006AoELAA0
Lat Location
(32.69787094571968000,-96.63805695147559000)
22-00072574
Service Request Number: 22-00072574 • Address: 5615 MARGEWOOD DR, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
22-00072574
Address
5615 MARGEWOOD DR, DALLAS, TX, 75236
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-03-05T00:59:00.000
Status
Closed
Created Date
2022-02-26T09:29:23.000
Update Date
2023-06-08T23:36:25.000
Closed Date
2022-03-04T16:59:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001S975AAC
Lat Location
(32.70154087691404500,-96.91984902325840000)
21-00873368
Service Request Number: 21-00873368 • Address: 13210 CARTHAGE LN, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
21-00873368
Address
13210 CARTHAGE LN, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-09-27T23:59:00.000
Status
Closed
Created Date
2021-09-23T14:22:13.000
Update Date
2023-06-09T00:00:15.000
Closed Date
2021-09-23T17:18:54.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000riY3ZAAU
Lat Location
(32.92934419563309000,-96.71428195228476000)
26-00087388
Service Request Number: 26-00087388 • Address: 1118 E 11TH ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00087388
Address
1118 E 11TH ST, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-04T15:26:30.000
Update Date
2026-03-09T11:48:07.000
Closed Date
2026-03-09T11:02:05.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZjuSnAAJ
Lat Location
(32.74662285005014400,-96.80758555676360000)
26-00086883
Service Request Number: 26-00086883 • Address: 1436 TEMPLECLIFF DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00086883
Address
1436 TEMPLECLIFF DR, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T12:44:57.000
Update Date
2026-03-09T11:24:31.000
Closed Date
2026-03-09T11:24:12.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZfuZSAAZ
Lat Location
(32.73740469619412000,-96.70350226535166000)
21-00656599
Service Request Number: 21-00656599 • Address: 4317 CEDAR SPRINGS RD, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
21-00656599
Address
4317 CEDAR SPRINGS RD, DALLAS, TX, 75219
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Same Day Missed Collection - SAN
Overall Service Request Due Date
2021-07-16T23:59:00.000
Status
Closed
Created Date
2021-07-15T21:06:18.000
Update Date
2023-06-09T00:40:01.000
Closed Date
2021-07-15T21:06:18.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000oL3YmAAK
Lat Location
(32.81426537802002500,-96.81556129832941000)
23-00289780
Service Request Number: 23-00289780 • Address: 9585 BROCKBANK DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
23-00289780
Address
9585 BROCKBANK DR, DALLAS, TX, 75220
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-08-01T23:59:00.000
Status
Closed
Created Date
2023-06-26T10:35:02.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2023-06-26T12:05:57.000
Outcome
Investigation Complete
Priority
MCC
Method Received Description
Phone
Unique Key
5008z000005oiDNAAY
Lat Location
(32.86535475082167000,-96.87507138872562000)
25-00320001
Service Request Number: 25-00320001 • Address: 3505 DUNBAR ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00320001
Address
3505 DUNBAR ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-07-03T22:10:10.000
Update Date
2025-07-11T16:43:44.000
Closed Date
2025-07-11T15:53:22.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000oygVsAAI
Lat Location
(32.76823248964665000,-96.76159573494101000)
22-00136720
Service Request Number: 22-00136720 • Address: 9134 FOREST HILLS BLVD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
22-00136720
Address
9134 FOREST HILLS BLVD, DALLAS, TX, 75218
City Council District
9
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-04-22T23:59:00.000
Status
Closed
Created Date
2022-04-09T16:50:03.000
Update Date
2023-06-08T23:10:36.000
Closed Date
2022-04-12T11:46:37.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001mhGvAAI
Lat Location
(32.82677045393972000,-96.70508696123147000)
22-00122484
Service Request Number: 22-00122484 • Address: 9727 ROCKBROOK DR, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
22-00122484
Address
9727 ROCKBROOK DR, DALLAS, TX, 75220
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-03-31T16:17:05.000
Update Date
2023-06-08T23:08:31.000
Closed Date
2022-04-06T10:29:35.000
Priority
Priority
Method Received Description
Proactive
Unique Key
5008z000001hBbsAAE
Lat Location
(32.87429728056310000,-96.83153028063333000)
21-00235509
Service Request Number: 21-00235509 • Address: 2901 W SANER AVE, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
21-00235509
Address
2901 W SANER AVE, DALLAS, TX, 75233
City Council District
3
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-03-18T23:59:00.000
Status
Closed
Created Date
2021-03-16T16:25:28.000
Update Date
2023-06-09T02:07:32.000
Closed Date
2021-03-17T04:36:53.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000ic6lFAAQ
Lat Location
(32.71319088688587600,-96.86760598880693000)
24-00492198
Service Request Number: 24-00492198 • Address: 3103 CLYDEDALE DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
24-00492198
Address
3103 CLYDEDALE DR, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-10-18T23:59:00.000
Status
Closed
Created Date
2024-10-10T08:42:23.000
Update Date
2024-10-11T14:46:54.000
Closed Date
2024-10-11T14:46:54.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Cw1o2AAB
Lat Location
(32.86301886251804000,-96.87223514091880000)
26-00093738
Service Request Number: 26-00093738 • Address: 5937 WHISPERING CEDAR DR, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
26-00093738
Address
5937 WHISPERING CEDAR DR, DALLAS, TX, 75236
City Council District
3
Department
Water Utilities
Service Request Type
Storm Drainage/Flooding Complaint - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-20T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-03-07T08:50:58.000
Update Date
2026-03-09T07:39:51.000
Closed Date
2026-03-09T07:39:49.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aW04TAAS
Lat Location
(32.69132209690092600,-96.92448344606025000)
26-00086520
Service Request Number: 26-00086520 • Address: GARDEN LN & 2ND AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00086520
Address
GARDEN LN & 2ND AVE, DALLAS, TX, 75215
City Council District
7
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T10:56:14.000
Update Date
2026-03-09T09:47:14.000
Closed Date
2026-03-09T09:47:05.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZdnqcAAB
Lat Location
(32.76014640866946000,-96.74359188649422000)
26-00326291
Service Request Number: 26-00326291 • Address: 2529 BETHURUM AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00326291
Address
2529 BETHURUM AVE, DALLAS, TX, 75215
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-07-31T23:59:00.000
Status
Closed
Created Date
2026-07-24T08:15:40.000
Update Date
2026-07-24T14:11:24.000
Closed Date
2026-07-24T14:11:24.000
Outcome
Work Not Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000024ntmPAAQ
Lat Location
(32.74527366965432000,-96.75444702307429000)
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