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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
21-00775920
Service Request Number: 21-00775920 • Address: 4414 SYCAMORE ST, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
21-00775920
Address
4414 SYCAMORE ST, DALLAS, TX, 75204
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-08-27T23:59:00.000
Status
Closed
Created Date
2021-08-21T18:23:12.000
Update Date
2023-06-09T00:18:27.000
Closed Date
2021-08-28T18:58:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000pykmxAAA
Lat Location
(32.79782342199046000,-96.77633339388922000)
26-00054188
Service Request Number: 26-00054188 • Address: 3861 TREELINE DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00054188
Address
3861 TREELINE DR, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-11T11:16:01.000
Update Date
2026-03-09T09:59:14.000
Closed Date
2026-03-09T09:59:14.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001VGMVJAA5
Lat Location
(32.69764231985881000,-96.84910620885707000)
25-00181980
Service Request Number: 25-00181980 • Address: 4131 BRETTON BAY LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
25-00181980
Address
4131 BRETTON BAY LN, DALLAS, TX, 75287
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-04-29T23:59:00.000
Status
Closed
Created Date
2025-04-22T14:15:35.000
Update Date
2025-04-25T18:27:08.000
Closed Date
2025-04-25T18:26:52.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000eCA7pAAG
Lat Location
(32.99116155018925400,-96.84030424277672000)
26-00184429
Service Request Number: 26-00184429 • Address: 7108 MIDBURY DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00184429
Address
7108 MIDBURY DR, DALLAS, TX, 75230
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-01T06:22:34.000
Update Date
2026-05-15T07:50:49.000
Closed Date
2026-05-15T07:50:48.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001m6PvdAAE
Lat Location
(32.90101913108146000,-96.78401497781333000)
25-00249934
Service Request Number: 25-00249934 • Address: 2591 MOSSGLEN DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
25-00249934
Address
2591 MOSSGLEN DR, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-05-30T18:59:00.000
Status
Closed
Created Date
2025-05-28T15:35:33.000
Update Date
2025-05-29T08:44:47.000
Closed Date
2025-05-29T08:44:36.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000jRuH8AAK
Lat Location
(32.75673207160157000,-96.65465603563906000)
26-00253176
Service Request Number: 26-00253176 • Address: 406 MANNINGTON DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
26-00253176
Address
406 MANNINGTON DR, DALLAS, TX, 75232
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-06-16T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-06-09T12:18:38.000
Update Date
2026-06-10T16:48:37.000
Closed Date
2026-06-10T16:48:35.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001uixJnAAI
Lat Location
(32.67113383496670000,-96.82754009313274000)
22-00246430
Service Request Number: 22-00246430 • Address: 4401 REYNA AVE, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
22-00246430
Address
4401 REYNA AVE, DALLAS, TX, 75236
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-06-14T23:59:00.000
Status
Closed
Created Date
2022-06-11T12:24:46.000
Update Date
2023-06-08T23:18:17.000
Closed Date
2022-06-20T16:06:41.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002Qy2aAAC
Lat Location
(32.70905925387358000,-96.89154258049004000)
24-00004256
Service Request Number: 24-00004256 • Address: 841 S ST PAUL ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
24-00004256
Address
841 S ST PAUL ST, DALLAS, TX, 75201
City Council District
2
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-02-10T00:59:00.000
Status
Closed
Created Date
2024-01-04T10:22:22.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2024-01-04T13:37:35.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000006z7yzAAA
Lat Location
(32.77653836240781000,-96.79376850209195000)
25-00229282
Service Request Number: 25-00229282 • Address: 4600 PHILIP AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
25-00229282
Address
4600 PHILIP AVE, DALLAS, TX, 75223
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-05-20T23:59:00.000
Status
Closed
Created Date
2025-05-16T16:08:01.000
Update Date
2025-05-17T17:15:17.000
Closed Date
2025-05-17T17:15:17.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000hpt8BAAQ
Lat Location
(32.78594337550459000,-96.75820791185785000)
26-00093114
Service Request Number: 26-00093114 • Address: AUDELIA RD & WALNUT ST, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00093114
Address
AUDELIA RD & WALNUT ST, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Other Dispatch - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-08T12:28:43.000
Update Date
2026-03-09T08:31:44.000
Closed Date
2026-03-09T08:31:43.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aR7BUAA0
Lat Location
(32.92305183778119500,-96.71811201014606000)
23-00433350
Service Request Number: 23-00433350 • Address: 3103 CLYDEDALE DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
23-00433350
Address
3103 CLYDEDALE DR, DALLAS, TX, 75220
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-09-19T23:59:00.000
Status
Closed
Created Date
2023-09-18T12:32:16.000
Update Date
2023-09-18T18:26:33.000
Closed Date
2023-09-18T18:26:33.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006JQtsAAG
Lat Location
(32.86301886251804000,-96.87223514091880000)
23-00574847
Service Request Number: 23-00574847 • Address: 4531 CORREGIDOR ST, DALLAS, TX, 75216 • City Council District: 7
Service Request Number
23-00574847
Address
4531 CORREGIDOR ST, DALLAS, TX, 75216
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-12-26T00:59:00.000
Status
Closed
Created Date
2023-12-22T10:49:55.000
Update Date
2023-12-22T12:08:38.000
Closed Date
2023-12-22T12:08:38.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006uVDHAA2
Lat Location
(32.70880739658313000,-96.74551515701543000)
23-00569456
Service Request Number: 23-00569456 • Address: 14205 HUGHES LN, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
23-00569456
Address
14205 HUGHES LN, DALLAS, TX, 75254
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-12-29T00:59:00.000
Status
Closed
Created Date
2023-12-18T20:29:47.000
Update Date
2023-12-27T15:15:21.000
Closed Date
2023-12-27T15:15:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006su6kAAA
Lat Location
(32.94236225590639600,-96.79869050806276000)
25-00380741
Service Request Number: 25-00380741 • Address: 3908 CEDAR SPRINGS RD, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
25-00380741
Address
3908 CEDAR SPRINGS RD, DALLAS, TX, 75219
City Council District
14
Department
Dallas Fire Rescue
Service Request Type
Occupancy Load Violation - DFR
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-09-19T18:59:00.000
Status
Closed
Created Date
2025-08-07T12:26:10.000
Update Date
2025-08-12T12:07:10.000
Closed Date
2025-08-12T12:07:09.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000v5lDaAAI
Lat Location
(32.81041455451273000,-96.81021543105979000)
22-00388549
Service Request Number: 22-00388549 • Address: 6034 BRYAN PKWY, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
22-00388549
Address
6034 BRYAN PKWY, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-09-10T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-09-07T08:38:20.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2022-09-07T10:08:19.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003UrlTAAS
Lat Location
(32.80864198690899000,-96.76383036849000000)
21-00020189
Service Request Number: 21-00020189 • Address: 3061 LOCKMOOR LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
21-00020189
Address
3061 LOCKMOOR LN, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-01-07T17:26:31.000
Update Date
2023-06-09T02:53:45.000
Closed Date
2021-02-10T17:03:20.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000ee1j1AAA
Lat Location
(32.87917903119399000,-96.87552320612357000)
26-00095320
Service Request Number: 26-00095320 • Address: HARRY HINES BLVD & MEDICAL DISTRICT DR, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00095320
Address
HARRY HINES BLVD & MEDICAL DISTRICT DR, DALLAS, TX, 75235
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Street/Road Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T17:56:35.000
Update Date
2026-03-09T18:42:50.000
Closed Date
2026-03-09T18:42:49.000
Outcome
No street or road blockage found at location
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001ahmk5AAA
Lat Location
(32.80995242669547500,-96.83494684546646000)
21-00983716
Service Request Number: 21-00983716 • Address: 5420 LINDSLEY AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
21-00983716
Address
5420 LINDSLEY AVE, DALLAS, TX, 75223
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-12-12T22:45:01.000
Update Date
2023-06-08T23:46:24.000
Closed Date
2021-12-14T16:10:44.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000uFMLyAAO
Lat Location
(32.79488433069566600,-96.75240695901550000)
22-00120989
Service Request Number: 22-00120989 • Address: 6200 FENWAY ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00120989
Address
6200 FENWAY ST, DALLAS, TX, 75217
City Council District
5
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-04-14T23:59:00.000
Status
Closed
Created Date
2022-03-31T06:11:41.000
Update Date
2023-06-08T23:08:14.000
Closed Date
2022-04-11T14:29:13.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001gg8GAAQ
Lat Location
(32.72888438166210000,-96.71576339932340000)
22-00049809
Service Request Number: 22-00049809 • Address: 4646 RIDGE POINT DR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
22-00049809
Address
4646 RIDGE POINT DR, DALLAS, TX, 75211
City Council District
3
Department
311 Customer Service Center
Service Request Type
Water Questions - 311
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2022-03-12T00:59:00.000
Status
Closed
Created Date
2022-02-09T11:07:08.000
Update Date
2023-06-08T23:31:31.000
Closed Date
2022-02-09T12:23:55.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001MFBMAA4
Lat Location
(32.72532100085043500,-96.89728475233042000)
21-00906612
Service Request Number: 21-00906612 • Address: 16931 OLD POND DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
21-00906612
Address
16931 OLD POND DR, DALLAS, TX, 75248
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-10-21T23:59:00.000
Status
Closed
Created Date
2021-10-14T16:32:16.000
Update Date
2023-06-09T00:13:14.000
Closed Date
2021-10-25T11:04:40.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000sU2oRAAS
Lat Location
(32.98069861389352000,-96.78420321700000000)
21-00052971
Service Request Number: 21-00052971 • Address: 12223 MERIT DR, DALLAS, TX, 75251 • City Council District: 11
Service Request Number
21-00052971
Address
12223 MERIT DR, DALLAS, TX, 75251
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Visibility Obstruction - PBW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-01-27T00:59:00.000
Status
Closed
Created Date
2021-01-19T09:54:25.000
Update Date
2026-08-07T14:39:02.000
Closed Date
2021-01-21T14:44:21.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500t000000eheT7AAI
Lat Location
(32.91421281786599000,-96.77219232769750000)
21-00917006
Service Request Number: 21-00917006 • Address: 6050 MELODY LN, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
21-00917006
Address
6050 MELODY LN, DALLAS, TX, 75231
City Council District
13
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-10-22T23:59:00.000
Status
Closed
Created Date
2021-10-21T22:18:17.000
Update Date
2023-06-09T00:15:35.000
Closed Date
2021-10-22T01:09:05.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000sonFhAAI
Lat Location
(32.86810107564133400,-96.76091647635263000)
21-00775961
Service Request Number: 21-00775961 • Address: 8431 BAUMGARTEN DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
21-00775961
Address
8431 BAUMGARTEN DR, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-08-21T18:50:50.000
Update Date
2023-06-09T00:18:29.000
Closed Date
2021-09-15T07:53:57.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000pykxVAAQ
Lat Location
(32.80186045574435400,-96.69693940491588000)
20-01035004
Service Request Number: 20-01035004 • Address: 9200 L B J FWY EB, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
20-01035004
Address
9200 L B J FWY EB, DALLAS, TX, 75243
City Council District
10
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2020-10-19T23:59:00.000
Status
Closed (Duplicate)
Created Date
2020-10-15T13:24:20.000
Update Date
2023-06-09T03:33:04.000
Closed Date
2020-10-15T15:51:04.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000aTQf9AAG
Lat Location
(32.91656326094669000,-96.74337645292710000)
20-01162944
Service Request Number: 20-01162944 • Address: 9711 FERGUSON RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
20-01162944
Address
9711 FERGUSON RD, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-11-30T11:43:04.000
Update Date
2023-06-09T03:13:32.000
Closed Date
2021-01-08T09:50:56.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000cZsYOAA0
Lat Location
(32.81902570704263000,-96.68392034855043000)
26-00064528
Service Request Number: 26-00064528 • Address: 2500 S HAMPTON RD, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
26-00064528
Address
2500 S HAMPTON RD, DALLAS, TX, 75224
City Council District
1
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-02-20T00:59:00.000
Status
Closed
Created Date
2026-02-18T12:20:08.000
Update Date
2026-02-19T11:31:51.000
Closed Date
2026-02-19T11:31:50.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001WmN2fAAF
Lat Location
(32.72146088428079500,-96.85679290259974000)
23-00312361
Service Request Number: 23-00312361 • Address: 2040 AUTUMN MEADOW TRL, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
23-00312361
Address
2040 AUTUMN MEADOW TRL, DALLAS, TX, 75232
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-08T18:16:28.000
Update Date
2023-08-20T23:04:14.000
Closed Date
2023-08-20T23:04:12.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005tAPvAAM
Lat Location
(32.65883481167781000,-96.85274430323800000)
26-00160468
Service Request Number: 26-00160468 • Address: COMMUNITY DR & CLYDEDALE DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00160468
Address
COMMUNITY DR & CLYDEDALE DR, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-16T20:33:57.000
Update Date
2026-04-20T17:00:17.000
Closed Date
2026-04-20T17:00:17.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ibQJUAA2
Lat Location
(32.86367374731506000,-96.86672153759366000)
22-00412093
Service Request Number: 22-00412093 • Address: 13015 COIT RD, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
22-00412093
Address
13015 COIT RD, DALLAS, TX, 75240
City Council District
11
Department
Code Compliance
Service Request Type
Restaurant/Food Complaint - CCS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-11-02T23:59:00.000
Status
Closed
Created Date
2022-09-20T13:55:17.000
Update Date
2023-06-08T02:43:38.000
Closed Date
2022-09-28T14:23:57.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000003cZX0AAM
Lat Location
(32.92518460718386600,-96.76945023879522000)
25-00476556
Service Request Number: 25-00476556 • Address: 11130 ZODIAC LN, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
25-00476556
Address
11130 ZODIAC LN, DALLAS, TX, 75229
City Council District
6
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-10-16T23:59:00.000
Status
Closed
Created Date
2025-10-01T09:00:28.000
Update Date
2026-05-15T13:19:29.000
Closed Date
2026-05-15T13:19:05.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000013stF4AAI
Lat Location
(32.88887941995307000,-96.88289136143008000)
24-00519779
Service Request Number: 24-00519779 • Address: 7001 THURSTON DR, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
24-00519779
Address
7001 THURSTON DR, DALLAS, TX, 75235
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-10-26T10:09:41.000
Update Date
2024-10-27T09:16:05.000
Closed Date
2024-10-27T09:16:05.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000FrjHiAAJ
Lat Location
(32.83136582677178000,-96.84848016703705000)
26-00318935
Service Request Number: 26-00318935 • Address: 2128 FORT WORTH AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00318935
Address
2128 FORT WORTH AVE, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-20T15:01:53.000
Update Date
2026-07-24T14:34:59.000
Closed Date
2026-07-22T13:41:38.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000023mazPAAQ
Lat Location
(32.76162928514797000,-96.85721948877132000)
21-00388947
Service Request Number: 21-00388947 • Address: 3829 CASA DEL SOL LN, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00388947
Address
3829 CASA DEL SOL LN, DALLAS, TX, 75228
City Council District
9
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2021-05-09T23:59:00.000
Status
Closed
Created Date
2021-05-02T06:50:23.000
Update Date
2023-06-09T01:42:53.000
Closed Date
2021-05-11T05:17:47.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500t000000lBELdAAO
Lat Location
(32.85229725779653600,-96.65533859309419000)
22-00337124
Service Request Number: 22-00337124 • Address: 11846 DONORE LN, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
22-00337124
Address
11846 DONORE LN, DALLAS, TX, 75218
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2022-10-12T23:59:00.000
Status
Closed
Created Date
2022-08-08T15:24:23.000
Update Date
2026-08-07T13:49:25.000
Closed Date
2022-08-09T14:20:52.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003CDvTAAW
Lat Location
(32.85504431750771000,-96.69913140881096000)
26-00092494
Service Request Number: 26-00092494 • Address: KIRNWOOD DR & W WHEATLAND RD, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
26-00092494
Address
KIRNWOOD DR & W WHEATLAND RD, DALLAS, TX, 75237
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Other Dispatch - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-07T15:40:02.000
Update Date
2026-03-09T08:43:11.000
Closed Date
2026-03-09T08:43:11.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aMfdbAAC
Lat Location
(32.64761866483582500,-96.86971948479237000)
26-00093521
Service Request Number: 26-00093521 • Address: 1917 RED CLOUD DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00093521
Address
1917 RED CLOUD DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-08T19:14:23.000
Update Date
2026-03-09T09:13:43.000
Closed Date
2026-03-09T09:13:42.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aTGovAAG
Lat Location
(32.74592664315909500,-96.65267459736917000)
21-00932879
Service Request Number: 21-00932879 • Address: 9958 MOUNTAIN BEND CIR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00932879
Address
9958 MOUNTAIN BEND CIR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-11-02T11:59:20.000
Update Date
2023-06-08T23:53:58.000
Closed Date
2021-11-02T12:06:30.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000tOi5ZAAS
Lat Location
(32.74521941527423500,-96.65133247436323000)
21-00791988
Service Request Number: 21-00791988 • Address: 730 BIMEBELLA LN, DALLAS, TX, 75211 • City Council District: 6
Service Request Number
21-00791988
Address
730 BIMEBELLA LN, DALLAS, TX, 75211
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-08-26T18:36:17.000
Update Date
2023-06-09T00:19:29.000
Closed Date
2021-09-08T12:03:02.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000qUuEeAAK
Lat Location
(32.73941867743053500,-96.92563466556246000)
25-00105505
Service Request Number: 25-00105505 • Address: 1603 TAMPA BAY DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
25-00105505
Address
1603 TAMPA BAY DR, DALLAS, TX, 75217
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-03-17T23:59:00.000
Status
Closed
Created Date
2025-03-10T16:57:36.000
Update Date
2025-03-14T16:48:15.000
Closed Date
2025-03-14T16:48:15.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Y3z3PAAR
Lat Location
(32.68643466216122000,-96.66277513485363000)
23-00418106
Service Request Number: 23-00418106 • Address: 830 N BISHOP AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
23-00418106
Address
830 N BISHOP AVE, DALLAS, TX, 75208
City Council District
1
Department
Office of Housing and Community Empowerment
Service Request Type
ADA Accessibility Concerns - OEI
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2023-10-20T18:26:24.000
Status
Closed
Created Date
2023-09-07T18:26:24.000
Update Date
2025-09-30T22:56:04.000
Closed Date
2023-09-20T18:32:01.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000006Ffk1AAC
Lat Location
(32.75271467549016000,-96.82774358775639000)
26-00063480
Service Request Number: 26-00063480 • Address: 5821 LA VISTA DR, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00063480
Address
5821 LA VISTA DR, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-17T18:55:24.000
Update Date
2026-03-09T09:29:40.000
Closed Date
2026-03-09T09:29:39.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001WegDhAAJ
Lat Location
(32.81314200350872000,-96.76843388426066000)
23-00010280
Service Request Number: 23-00010280 • Address: 7212 HAZEL RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00010280
Address
7212 HAZEL RD, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-01-14T00:59:00.000
Status
Closed
Created Date
2023-01-06T14:48:59.000
Update Date
2023-06-07T01:55:11.000
Closed Date
2023-01-12T17:08:04.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000004i5vCAAQ
Lat Location
(32.73040319373718000,-96.69806381266888000)
24-00287016
Service Request Number: 24-00287016 • Address: 200 W WOODIN BLVD, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00287016
Address
200 W WOODIN BLVD, DALLAS, TX, 75224
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-06-14T23:59:00.000
Status
Closed
Created Date
2024-06-13T15:06:10.000
Update Date
2024-06-13T19:56:41.000
Closed Date
2024-06-13T19:56:40.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000084N4NAAU
Lat Location
(32.72221089556471000,-96.82468065349434000)
24-00184110
Service Request Number: 24-00184110 • Address: 1753 S RAVINIA DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
24-00184110
Address
1753 S RAVINIA DR, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-04-25T23:59:00.000
Status
Closed
Created Date
2024-04-22T09:24:54.000
Update Date
2024-04-23T14:26:27.000
Closed Date
2024-04-23T14:26:27.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007inwSAAQ
Lat Location
(32.72668018730498600,-96.86940200912501000)
26-00141672
Service Request Number: 26-00141672 • Address: 6029 E UNIVERSITY BLVD, DALLAS, TX, 75206 • City Council District: 9
Service Request Number
26-00141672
Address
6029 E UNIVERSITY BLVD, DALLAS, TX, 75206
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-13T23:59:00.000
Status
Closed
Created Date
2026-04-06T16:03:35.000
Update Date
2026-04-14T09:02:08.000
Closed Date
2026-04-14T09:01:49.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001gKdJ5AAK
Lat Location
(32.84666039251644000,-96.76319750808652000)
20-01113172
Service Request Number: 20-01113172 • Address: 6731 DAY ST, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
20-01113172
Address
6731 DAY ST, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2020-12-29T00:59:00.000
Status
Closed
Created Date
2020-11-11T15:30:13.000
Update Date
2023-06-09T03:24:38.000
Closed Date
2021-10-07T15:38:40.000
Outcome
Violation Complied
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000blrgDAAQ
Lat Location
(32.76819072088135000,-96.70462248721371000)
26-00191009
Service Request Number: 26-00191009 • Address: 7707 SANTA ROSA DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00191009
Address
7707 SANTA ROSA DR, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-05T11:30:32.000
Update Date
2026-05-15T11:42:07.000
Closed Date
2026-05-15T10:56:16.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001n0HtpAAE
Lat Location
(32.65353526393296000,-96.77720297383965000)
23-00210432
Service Request Number: 23-00210432 • Address: 9612 WHISTLER DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
23-00210432
Address
9612 WHISTLER DR, DALLAS, TX, 75217
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-05-17T23:59:00.000
Status
Closed
Created Date
2023-05-14T10:14:52.000
Update Date
2023-06-07T01:11:33.000
Closed Date
2023-05-19T10:47:16.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005c1wPAAQ
Lat Location
(32.68650720865997500,-96.65660171704462000)
26-00092449
Service Request Number: 26-00092449 • Address: W CAMP WISDOM RD & PASTOR BAILEY DR, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
26-00092449
Address
W CAMP WISDOM RD & PASTOR BAILEY DR, DALLAS, TX, 75237
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Other Dispatch - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-07T15:01:53.000
Update Date
2026-03-09T09:05:31.000
Closed Date
2026-03-09T09:05:31.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aMmFGAA0
Lat Location
(32.66271081169115600,-96.87432510300127000)
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