Ask DFW Browse All Data Public Safety Transportation Health Buildings

311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
DOWNLOAD CSV
Dataset fields
Showing 50 real records
22-00382256
Service Request Number: 22-00382256 • Address: 3366 CAMELOT DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
22-00382256
Address
3366 CAMELOT DR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-09-12T23:59:00.000
Status
Closed
Created Date
2022-09-02T17:40:06.000
Update Date
2023-06-08T02:45:37.000
Closed Date
2022-09-13T09:05:43.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003SrJDAA0
Lat Location
(32.88614998254518000,-96.86457817475890000)
26-00144194
Service Request Number: 26-00144194 • Address: 2331 S EWING AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00144194
Address
2331 S EWING AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-07T21:58:15.000
Update Date
2026-04-14T14:42:16.000
Closed Date
2026-04-14T14:42:16.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001geDylAAE
Lat Location
(32.71982356221213000,-96.81105769837680000)
22-00188502
Service Request Number: 22-00188502 • Address: 11330 AMANDA LN, DALLAS, TX, 75238 • City Council District: 9
Service Request Number
22-00188502
Address
11330 AMANDA LN, DALLAS, TX, 75238
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-05-10T09:59:51.000
Update Date
2023-06-08T23:06:21.000
Closed Date
2022-05-26T20:38:29.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z00000274MIAAY
Lat Location
(32.87575764802820500,-96.68867548207578000)
21-00299601
Service Request Number: 21-00299601 • Address: 4040 BOWSER AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
21-00299601
Address
4040 BOWSER AVE, DALLAS, TX, 75219
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-04-04T19:18:35.000
Update Date
2023-06-09T01:56:13.000
Closed Date
2021-04-08T09:51:55.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000jvRaJAAU
Lat Location
(32.81547113645755000,-96.80779116817430000)
26-00095104
Service Request Number: 26-00095104 • Address: 9791 FERGUSON RD, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00095104
Address
9791 FERGUSON RD, DALLAS, TX, 75228
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-09T16:06:10.000
Update Date
2026-03-09T16:10:28.000
Closed Date
2026-03-09T16:10:27.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001afoV4AAI
Lat Location
(32.82124318660084600,-96.67916616637206000)
26-00209461
Service Request Number: 26-00209461 • Address: 1548 KESSLER PKWY, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00209461
Address
1548 KESSLER PKWY, DALLAS, TX, 75208
City Council District
1
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-06-16T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-05-15T00:31:09.000
Update Date
2026-05-15T14:19:53.000
Closed Date
2026-05-15T14:19:51.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00001pHIqfAAG
Lat Location
(32.76664376560058000,-96.83638116239227000)
25-00105480
Service Request Number: 25-00105480 • Address: 5405 SHOE DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
25-00105480
Address
5405 SHOE DR, DALLAS, TX, 75227
City Council District
7
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-04-08T18:59:00.000
Status
Closed
Created Date
2025-03-10T16:46:05.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2025-03-11T13:58:48.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Y3ambAAB
Lat Location
(32.79146840874340500,-96.67649861180050000)
23-00119704
Service Request Number: 23-00119704 • Address: 9104 WHITE ROCK TRL, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
23-00119704
Address
9104 WHITE ROCK TRL, DALLAS, TX, 75238
City Council District
10
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2023-04-06T23:59:00.000
Status
Closed (Duplicate)
Created Date
2023-03-16T10:53:20.000
Update Date
2023-06-07T01:27:08.000
Closed Date
2023-03-20T08:31:33.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005JS52AAG
Lat Location
(32.87081872766217000,-96.72848979407863000)
21-00997741
Service Request Number: 21-00997741 • Address: 4842 JOSEPH WILEY ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
21-00997741
Address
4842 JOSEPH WILEY ST, DALLAS, TX, 75210
City Council District
7
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2022-01-01T00:59:00.000
Status
Closed
Created Date
2021-12-24T15:19:18.000
Update Date
2023-06-08T23:58:23.000
Closed Date
2021-12-30T16:03:56.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000vIF2AAAW
Lat Location
(32.77505576790406400,-96.73912730247332000)
23-00462953
Service Request Number: 23-00462953 • Address: 918 MCBROOM ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
23-00462953
Address
918 MCBROOM ST, DALLAS, TX, 75212
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-10-13T23:59:00.000
Status
Closed
Created Date
2023-10-05T15:11:50.000
Update Date
2023-10-10T16:35:41.000
Closed Date
2023-10-10T16:35:41.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000006Q8jcAAC
Lat Location
(32.78192691362403000,-96.83786112022040000)
23-00104396
Service Request Number: 23-00104396 • Address: 7023 PRESTON GROVE LN, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
23-00104396
Address
7023 PRESTON GROVE LN, DALLAS, TX, 75230
City Council District
11
Department
Sanitation
Service Request Type
Sanitation District Billing Dispute - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-04-14T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-03-03T11:48:02.000
Update Date
2023-06-07T01:34:46.000
Closed Date
2023-03-07T13:59:36.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005GeM3AAK
Lat Location
(32.91312916615086000,-96.78298917041157000)
23-00041026
Service Request Number: 23-00041026 • Address: 5201 WILLIS AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
23-00041026
Address
5201 WILLIS AVE, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - PBW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-01-31T00:59:00.000
Status
Closed
Created Date
2023-01-25T11:11:52.000
Update Date
2026-08-07T13:34:44.000
Closed Date
2023-01-27T06:46:08.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
5008z000004vHcrAAE
Lat Location
(32.82036288643487000,-96.78232002864092000)
25-00105509
Service Request Number: 25-00105509 • Address: 3517 HANCOCK ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
25-00105509
Address
3517 HANCOCK ST, DALLAS, TX, 75210
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-03-11T23:59:00.000
Status
Closed
Created Date
2025-03-10T16:58:30.000
Update Date
2025-03-11T14:01:56.000
Closed Date
2025-03-11T14:01:56.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000Y3uAAAAZ
Lat Location
(32.76104838759941000,-96.74420702169915000)
26-00090883
Service Request Number: 26-00090883 • Address: 2008 W FIVE MILE PKWY, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00090883
Address
2008 W FIVE MILE PKWY, DALLAS, TX, 75224
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T12:23:06.000
Update Date
2026-03-09T16:26:14.000
Closed Date
2026-03-09T16:25:57.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aAujeAAC
Lat Location
(32.70127123574371000,-96.85173912065687000)
26-00093724
Service Request Number: 26-00093724 • Address: 11930 RAVENVIEW RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00093724
Address
11930 RAVENVIEW RD, DALLAS, TX, 75253
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T07:02:22.000
Update Date
2026-03-09T10:27:23.000
Closed Date
2026-03-09T10:27:22.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001aVRd0AAG
Lat Location
(32.69023393526504000,-96.61598249193223000)
25-00090935
Service Request Number: 25-00090935 • Address: 201 S BAGLEY ST, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
25-00090935
Address
201 S BAGLEY ST, DALLAS, TX, 75211
City Council District
3
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-03-05T18:59:00.000
Status
Closed
Created Date
2025-03-03T09:42:45.000
Update Date
2025-03-03T13:33:30.000
Closed Date
2025-03-03T13:33:29.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Wt2mjAAB
Lat Location
(32.74491150935594000,-96.91290427703518000)
23-00350762
Service Request Number: 23-00350762 • Address: 830 OXBOW LN, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
23-00350762
Address
830 OXBOW LN, DALLAS, TX, 75241
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-31T08:46:35.000
Update Date
2023-08-31T09:59:47.000
Closed Date
2023-08-31T09:59:45.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z00000616oaAAA
Lat Location
(32.67599018542995000,-96.81131939285626000)
22-00556888
Service Request Number: 22-00556888 • Address: 2849 ST BERNARD DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
22-00556888
Address
2849 ST BERNARD DR, DALLAS, TX, 75233
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-30T00:59:00.000
Status
Closed
Created Date
2022-12-24T09:39:31.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2022-12-30T09:17:15.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004Z4h5AAC
Lat Location
(32.71283970905816600,-96.86768959549875000)
25-00032501
Service Request Number: 25-00032501 • Address: 2230 HONDO AVE, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
25-00032501
Address
2230 HONDO AVE, DALLAS, TX, 75219
City Council District
2
Department
Police Department
Service Request Type
Criminal Activities - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-02-01T00:59:00.000
Status
Closed
Created Date
2025-01-24T16:06:47.000
Update Date
2025-01-31T14:12:58.000
Closed Date
2025-01-31T14:12:47.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Rkn9mAAB
Lat Location
(32.80662016899998000,-96.82514717188931000)
23-00444671
Service Request Number: 23-00444671 • Address: 7324 SKILLMAN ST, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
23-00444671
Address
7324 SKILLMAN ST, DALLAS, TX, 75231
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-25T11:59:10.000
Update Date
2024-09-04T08:35:23.000
Closed Date
2024-09-04T08:35:22.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006M3fYAAS
Lat Location
(32.88127758799284000,-96.73452494979523000)
24-00364376
Service Request Number: 24-00364376 • Address: GREENDALE DR & DONNYBROOK LN, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00364376
Address
GREENDALE DR & DONNYBROOK LN, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-07-30T18:59:00.000
Status
Closed
Created Date
2024-07-27T23:02:50.000
Update Date
2024-07-30T11:44:15.000
Closed Date
2024-07-30T11:44:14.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000002LFR7AAO
Lat Location
(32.74776692848336500,-96.66983837122608000)
25-00074231
Service Request Number: 25-00074231 • Address: 15013 GUNNER DR, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
25-00074231
Address
15013 GUNNER DR, DALLAS, TX, 75253
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-02-22T00:59:00.000
Status
Closed
Created Date
2025-02-20T14:45:36.000
Update Date
2025-02-20T15:57:14.000
Closed Date
2025-02-20T15:57:14.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000VPGZEAA5
Lat Location
(32.68867796612547000,-96.55882050707146000)
23-00375362
Service Request Number: 23-00375362 • Address: 3535 FROSTY TRL, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
23-00375362
Address
3535 FROSTY TRL, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-08-14T23:59:00.000
Status
Closed
Created Date
2023-08-13T17:55:39.000
Update Date
2023-08-13T18:25:51.000
Closed Date
2023-08-13T18:25:51.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000066CSYAA2
Lat Location
(32.66377687827615000,-96.76270926001675000)
23-00289763
Service Request Number: 23-00289763 • Address: WALNUT HILL LN & N CENTRAL EXPY SB, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
23-00289763
Address
WALNUT HILL LN & N CENTRAL EXPY SB, DALLAS, TX, 75231
City Council District
13
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-06-29T23:59:00.000
Status
Closed
Created Date
2023-06-26T10:31:42.000
Update Date
2023-07-02T22:13:18.000
Closed Date
2023-07-02T22:13:17.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000005oh4UAAQ
Lat Location
(32.87999112227378600,-96.77028366195428000)
24-00501713
Service Request Number: 24-00501713 • Address: 11214 COTILLION DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
24-00501713
Address
11214 COTILLION DR, DALLAS, TX, 75228
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2024-10-17T23:59:00.000
Status
Closed
Created Date
2024-10-16T09:34:35.000
Update Date
2024-10-16T14:48:32.000
Closed Date
2024-10-16T14:48:32.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000E5gucAAB
Lat Location
(32.84606174337347500,-96.65245110006906000)
22-00246465
Service Request Number: 22-00246465 • Address: 8258 SANTA CLARA DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
22-00246465
Address
8258 SANTA CLARA DR, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-06-15T23:59:00.000
Status
Closed
Created Date
2022-06-11T12:56:51.000
Update Date
2023-06-08T23:18:17.000
Closed Date
2022-06-14T16:00:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002QyQCAA0
Lat Location
(32.81236160387761000,-96.71657919275418000)
24-00545407
Service Request Number: 24-00545407 • Address: 5829 PRESTON VALLEY DR, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
24-00545407
Address
5829 PRESTON VALLEY DR, DALLAS, TX, 75240
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-11-19T18:59:00.000
Status
Closed
Created Date
2024-11-12T10:33:55.000
Update Date
2024-11-14T18:21:28.000
Closed Date
2024-11-14T18:21:17.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000IUnXBAA1
Lat Location
(32.93813984751909000,-96.80654960331823000)
22-00375361
Service Request Number: 22-00375361 • Address: 7422 CENTENARY AVE, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
22-00375361
Address
7422 CENTENARY AVE, DALLAS, TX, 75225
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-09-07T23:59:00.000
Status
Closed
Created Date
2022-08-30T13:45:31.000
Update Date
2023-06-08T03:23:52.000
Closed Date
2022-09-08T08:23:51.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z000003QIt5AAG
Lat Location
(32.86217969254478500,-96.77993659169675000)
26-00344918
Service Request Number: 26-00344918 • Address: 7443 VALLEY GLEN DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00344918
Address
7443 VALLEY GLEN DR, DALLAS, TX, 75228
City Council District
7
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-06T23:59:00.000
Status
Closed
Created Date
2026-08-04T19:09:57.000
Update Date
2026-08-08T10:30:11.000
Closed Date
2026-08-06T10:29:17.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000027OLr4AAG
Lat Location
(32.79731542613908600,-96.72450832163074000)
26-00077373
Service Request Number: 26-00077373 • Address: MCCOMMAS BLVD & CLEMENTS ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00077373
Address
MCCOMMAS BLVD & CLEMENTS ST, DALLAS, TX, 75214
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Knockdown - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-05T00:59:00.000
Status
Closed
Created Date
2026-02-26T10:57:14.000
Update Date
2026-02-26T15:07:20.000
Closed Date
2026-02-26T15:07:19.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001YSFCyAAP
Lat Location
(32.82935918439552000,-96.76013098683354000)
23-00329191
Service Request Number: 23-00329191 • Address: 4319 WYOMING ST, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
23-00329191
Address
4319 WYOMING ST, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-18T15:15:50.000
Update Date
2023-08-28T13:40:52.000
Closed Date
2023-08-28T13:40:50.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005wdxUAAQ
Lat Location
(32.71412840670334000,-96.89013675193789000)
22-00013693
Service Request Number: 22-00013693 • Address: 6621 CLIFFBROOK DR, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
22-00013693
Address
6621 CLIFFBROOK DR, DALLAS, TX, 75254
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-01-15T00:59:00.000
Status
Closed
Created Date
2022-01-11T16:24:55.000
Update Date
2023-06-08T23:28:42.000
Closed Date
2022-01-13T23:26:48.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000vKucsAAC
Lat Location
(32.94421608661889400,-96.79017697834709000)
26-00209252
Service Request Number: 26-00209252 • Address: 4934 MCBROOM ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00209252
Address
4934 MCBROOM ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-15T12:41:36.000
Update Date
2026-05-15T12:45:01.000
Closed Date
2026-05-15T12:45:00.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001pErppAAC
Lat Location
(32.78220462399525600,-96.90050916443093000)
22-00257786
Service Request Number: 22-00257786 • Address: 2523 MCKINNEY AVE, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
22-00257786
Address
2523 MCKINNEY AVE, DALLAS, TX, 75201
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-18T00:05:31.000
Update Date
2023-06-08T23:14:30.000
Closed Date
2022-06-18T00:10:07.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002ckwyAAA
Lat Location
(32.79540503583950000,-96.80220469495099000)
21-00951769
Service Request Number: 21-00951769 • Address: 5150 CARDIFF ST, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00951769
Address
5150 CARDIFF ST, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-11-16T17:43:51.000
Update Date
2023-06-08T23:49:33.000
Closed Date
2022-06-13T15:56:54.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000tR3wWAAS
Lat Location
(32.68829073975969000,-96.77209586984023000)
22-00511684
Service Request Number: 22-00511684 • Address: 4410 ROSELAND AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
22-00511684
Address
4410 ROSELAND AVE, DALLAS, TX, 75204
City Council District
2
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-12-10T00:59:00.000
Status
Closed
Created Date
2022-11-27T13:57:26.000
Update Date
2023-06-08T02:09:06.000
Closed Date
2022-12-08T18:22:20.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004FsWLAA0
Lat Location
(32.80282971764784600,-96.78194942457455000)
26-00001263
Service Request Number: 26-00001263 • Address: 8558 BRETSHIRE DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00001263
Address
8558 BRETSHIRE DR, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-01-02T13:08:57.000
Update Date
2026-03-09T15:40:25.000
Closed Date
2026-01-06T10:42:09.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001Mz1ObAAJ
Lat Location
(32.80913647939640000,-96.69935103123316000)
25-00269909
Service Request Number: 25-00269909 • Address: 8100 HUNNICUT RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
25-00269909
Address
8100 HUNNICUT RD, DALLAS, TX, 75228
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-06-10T23:59:00.000
Status
Closed
Created Date
2025-06-07T11:51:27.000
Update Date
2025-06-10T22:02:52.000
Closed Date
2025-06-10T22:02:51.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000kxpoqAAA
Lat Location
(32.79821745749405000,-96.70743464409405000)
22-00203526
Service Request Number: 22-00203526 • Address: 5951 WILLOW LN, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
22-00203526
Address
5951 WILLOW LN, DALLAS, TX, 75230
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-05-18T09:21:51.000
Update Date
2023-06-08T23:22:26.000
Closed Date
2022-05-26T11:10:03.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002C0EkAAK
Lat Location
(32.91340302536772000,-96.80552661891456000)
22-00545472
Service Request Number: 22-00545472 • Address: 5024 LA PALOMA DR, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
22-00545472
Address
5024 LA PALOMA DR, DALLAS, TX, 75236
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-22T00:59:00.000
Status
Closed
Created Date
2022-12-16T16:58:25.000
Update Date
2023-06-08T02:02:31.000
Closed Date
2022-12-22T15:43:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000004UDUfAAO
Lat Location
(32.68480246868228500,-96.91305106402770000)
26-00149009
Service Request Number: 26-00149009 • Address: 5808 MEADERS LN, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
26-00149009
Address
5808 MEADERS LN, DALLAS, TX, 75230
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-10T10:59:04.000
Update Date
2026-04-14T15:25:38.000
Closed Date
2026-04-14T15:25:37.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hEC1fAAG
Lat Location
(32.88645770725348400,-96.80838071008450000)
26-00069385
Service Request Number: 26-00069385 • Address: 3699 NORTHAVEN RD, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00069385
Address
3699 NORTHAVEN RD, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-02-26T00:59:00.000
Status
Closed
Created Date
2026-02-20T17:38:42.000
Update Date
2026-03-09T08:22:13.000
Closed Date
2026-03-09T08:21:55.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001XPZdOAAX
Lat Location
(32.90244914084538400,-96.85629931643186000)
25-00564407
Service Request Number: 25-00564407 • Address: 2718 GAY ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
25-00564407
Address
2718 GAY ST, DALLAS, TX, 75210
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2025-12-02T00:59:00.000
Status
Closed
Created Date
2025-11-28T11:03:08.000
Update Date
2025-11-30T15:43:29.000
Closed Date
2025-11-30T15:43:25.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001GkEaxAAF
Lat Location
(32.77384467640893500,-96.74492666085358000)
25-00564432
Service Request Number: 25-00564432 • Address: 1012 PINDAR AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00564432
Address
1012 PINDAR AVE, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-12-04T00:59:00.000
Status
Closed
Created Date
2025-11-28T11:25:51.000
Update Date
2025-12-02T07:50:20.000
Closed Date
2025-12-02T07:50:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001GkVjsAAF
Lat Location
(32.73017844787115400,-96.71024967185701000)
25-00214315
Service Request Number: 25-00214315 • Address: 707 S GLASGOW DR, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
25-00214315
Address
707 S GLASGOW DR, DALLAS, TX, 75223
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-09T09:18:15.000
Update Date
2025-05-16T09:07:59.000
Closed Date
2025-05-16T09:07:59.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000gk57lAAA
Lat Location
(32.80125866648657000,-96.74673994233493000)
22-00511693
Service Request Number: 22-00511693 • Address: 6724 WOODHILL RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00511693
Address
6724 WOODHILL RD, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-12-01T00:59:00.000
Status
Closed
Created Date
2022-11-27T14:11:12.000
Update Date
2023-06-08T02:09:10.000
Closed Date
2022-11-27T15:17:03.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004FsjmAAC
Lat Location
(32.74305520017118500,-96.70577662647480000)
21-00053105
Service Request Number: 21-00053105 • Address: 4307 BEECHWOOD LN, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
21-00053105
Address
4307 BEECHWOOD LN, DALLAS, TX, 75220
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-01-27T00:59:00.000
Status
Closed
Created Date
2021-01-19T10:08:09.000
Update Date
2023-06-09T02:30:39.000
Closed Date
2021-01-19T17:22:27.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000ehevOAAQ
Lat Location
(32.87553346557224600,-96.83648574068293000)
26-00321511
Service Request Number: 26-00321511 • Address: 3502 MINGO ST, DALLAS, TX, 75223 • City Council District: 7
Service Request Number
26-00321511
Address
3502 MINGO ST, DALLAS, TX, 75223
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-21T19:25:45.000
Update Date
2026-07-24T15:47:31.000
Closed Date
2026-07-24T15:47:31.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000024AbO1AAK
Lat Location
(32.78026887951268000,-96.73612759249373000)
26-00136526
Service Request Number: 26-00136526 • Address: 1800 E LAKEVIEW DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00136526
Address
1800 E LAKEVIEW DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-02T15:18:34.000
Update Date
2026-04-14T15:46:10.000
Closed Date
2026-04-14T15:46:09.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001feqKnAAI
Lat Location
(32.72633934017079600,-96.81924596087356000)
21-00983719
Service Request Number: 21-00983719 • Address: 4418 MEADOW ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
21-00983719
Address
4418 MEADOW ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-12-12T22:48:53.000
Update Date
2023-06-08T23:46:24.000
Closed Date
2021-12-13T15:32:00.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000uFM2fAAG
Lat Location
(32.76115950013256400,-96.75192171718123000)
DFW Data AI • Dallas-Fort Worth public-data exploration interface