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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
24-00394147
Service Request Number: 24-00394147 • Address: 9698 FALLBROOK DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
24-00394147
Address
9698 FALLBROOK DR, DALLAS, TX, 75243
City Council District
10
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-08-28T18:59:00.000
Status
Closed
Created Date
2024-08-14T09:21:54.000
Update Date
2024-08-14T21:47:12.000
Closed Date
2024-08-14T21:47:12.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs000004XGLRAA4
Lat Location
(32.90207618188781400,-96.72827143740264000)
22-00093066
Service Request Number: 22-00093066 • Address: 10820 FERGUSON RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
22-00093066
Address
10820 FERGUSON RD, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Smoking Violation - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2022-04-22T23:59:00.000
Status
Closed
Created Date
2022-03-11T14:52:10.000
Update Date
2023-06-08T23:31:59.000
Closed Date
2022-05-20T10:25:14.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000001XB3VAAW
Lat Location
(32.84276943049961000,-96.66398317858780000)
26-00220622
Service Request Number: 26-00220622 • Address: 8365 CAMPANELLA DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00220622
Address
8365 CAMPANELLA DR, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-22T09:56:20.000
Update Date
2026-07-24T10:32:26.000
Closed Date
2026-07-24T10:32:26.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001qeRCkAAM
Lat Location
(32.91852138697811400,-96.75825510857851000)
25-00262755
Service Request Number: 25-00262755 • Address: 4017 CEDAR ELM LN, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00262755
Address
4017 CEDAR ELM LN, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-04T09:52:45.000
Update Date
2025-06-06T13:43:39.000
Closed Date
2025-06-06T13:43:38.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000kQuDsAAK
Lat Location
(32.78991421939698000,-96.86236030417739000)
24-00419560
Service Request Number: 24-00419560 • Address: 1595 EASTUS DR, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
24-00419560
Address
1595 EASTUS DR, DALLAS, TX, 75208
City Council District
1
Department
Planning & Development Department
Service Request Type
Landscaping Violation (Arborist) - PDV
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-10-10T18:59:00.000
Status
Closed
Created Date
2024-08-28T18:40:46.000
Update Date
2024-10-03T15:07:27.000
Closed Date
2024-10-03T15:07:26.000
Outcome
No Violation Found
Priority
Standard
Method Received Description
API
Unique Key
500cs000006RykbAAC
Lat Location
(32.76431741293804000,-96.83437485939832000)
23-00027600
Service Request Number: 23-00027600 • Address: 2630 WOODMERE DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
23-00027600
Address
2630 WOODMERE DR, DALLAS, TX, 75233
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-01-21T00:59:00.000
Status
Closed
Created Date
2023-01-17T13:18:51.000
Update Date
2023-06-07T01:51:00.000
Closed Date
2023-01-21T22:30:50.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004pNqBAAU
Lat Location
(32.70088413698207600,-96.86230388095633000)
20-01067228
Service Request Number: 20-01067228 • Address: 2626 WHITEOAK DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
20-01067228
Address
2626 WHITEOAK DR, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2020-12-10T00:59:00.000
Status
Closed
Created Date
2020-10-26T16:38:23.000
Update Date
2023-06-09T03:43:09.000
Closed Date
2020-11-17T09:09:59.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000aVO6BAAW
Lat Location
(32.75734706121425000,-96.65247649049432000)
26-00094033
Service Request Number: 26-00094033 • Address: 4091 KILLION DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00094033
Address
4091 KILLION DR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-18T23:59:00.000
Status
Closed
Created Date
2026-03-09T10:04:12.000
Update Date
2026-03-09T19:09:24.000
Closed Date
2026-03-09T19:09:23.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aY8xEAAS
Lat Location
(32.88369652485220000,-96.84182509248123000)
22-00376788
Service Request Number: 22-00376788 • Address: 3819 WENDELKIN ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
22-00376788
Address
3819 WENDELKIN ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-08-31T08:55:47.000
Update Date
2023-06-08T03:03:32.000
Closed Date
2022-09-02T16:29:55.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003QpNGAA0
Lat Location
(32.75591348280479000,-96.76838339456442000)
26-00094431
Service Request Number: 26-00094431 • Address: 3954 GANNON LN, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
26-00094431
Address
3954 GANNON LN, DALLAS, TX, 75237
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T12:08:16.000
Update Date
2026-03-09T13:28:43.000
Closed Date
2026-03-09T13:28:43.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aZqeSAAS
Lat Location
(32.65352400318652000,-96.88357531992176000)
24-00501340
Service Request Number: 24-00501340 • Address: 7939 SILVERDALE DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
24-00501340
Address
7939 SILVERDALE DR, DALLAS, TX, 75232
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Community Cat Program - DAS
Overall Service Request Due Date
2024-10-17T23:59:00.000
Status
Closed
Created Date
2024-10-16T07:04:38.000
Update Date
2024-10-16T07:04:44.000
Closed Date
2024-10-16T07:04:38.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000E2r8EAAR
Lat Location
(32.65120602079628000,-96.83475581661325000)
26-00143169
Service Request Number: 26-00143169 • Address: 2159 ECHO LAKE DR, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00143169
Address
2159 ECHO LAKE DR, DALLAS, TX, 75253
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Drainage Ditch Cleaning/Repairs - TPW
Ert Estimated Response Time
14 Business Days
Overall Service Request Due Date
2026-06-12T23:59:00.000
Status
Closed
Created Date
2026-04-07T13:43:27.000
Update Date
2026-04-14T09:35:57.000
Closed Date
2026-04-14T09:35:44.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001gY6DbAAK
Lat Location
(32.67768483238243000,-96.61555416974521000)
26-00094730
Service Request Number: 26-00094730 • Address: 1714 MORRIS ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00094730
Address
1714 MORRIS ST, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T13:55:57.000
Update Date
2026-03-09T14:28:46.000
Closed Date
2026-03-09T14:28:45.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001adU96AAE
Lat Location
(32.78325927547394500,-96.84665205722987000)
25-00164364
Service Request Number: 25-00164364 • Address: 10011 GARLAND RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
25-00164364
Address
10011 GARLAND RD, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-12T13:11:39.000
Update Date
2025-04-22T10:10:58.000
Closed Date
2025-04-22T10:10:58.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000cpCm3AAE
Lat Location
(32.83885824931768000,-96.69627922115862000)
22-00299128
Service Request Number: 22-00299128 • Address: 4815 GASTON AVE, DALLAS, TX, 75246 • City Council District: 2
Service Request Number
22-00299128
Address
4815 GASTON AVE, DALLAS, TX, 75246
City Council District
2
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2022-08-25T23:59:00.000
Status
Closed
Created Date
2022-07-14T17:32:58.000
Update Date
2023-06-08T03:14:57.000
Closed Date
2022-07-25T10:09:13.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000002tbvdAAA
Lat Location
(32.79917048690284000,-96.77075721062663000)
24-00064878
Service Request Number: 24-00064878 • Address: 8655 N MEDITERRANEAN CIR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
24-00064878
Address
8655 N MEDITERRANEAN CIR, DALLAS, TX, 75238
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-02-11T00:59:00.000
Status
Closed
Created Date
2024-02-09T12:35:56.000
Update Date
2024-02-09T12:59:21.000
Closed Date
2024-02-09T12:59:20.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007ERMUAA4
Lat Location
(32.86676147409039000,-96.69730600567690000)
25-00496781
Service Request Number: 25-00496781 • Address: ELM ST & JULY ALY, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
25-00496781
Address
ELM ST & JULY ALY, DALLAS, TX, 75226
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Objects Dropped in Inlet - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-10-15T23:59:00.000
Status
Closed
Created Date
2025-10-14T01:10:01.000
Update Date
2025-10-14T02:02:51.000
Closed Date
2025-10-14T02:02:51.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001634G1AAI
Lat Location
(32.78444943738809000,-96.78476469392882000)
23-00360167
Service Request Number: 23-00360167 • Address: 2111 AKRON ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
23-00360167
Address
2111 AKRON ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-04T09:49:00.000
Update Date
2023-08-15T12:07:35.000
Closed Date
2023-08-15T12:07:34.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z00000631BiAAI
Lat Location
(32.77699761192973000,-96.85691517950062000)
24-00519662
Service Request Number: 24-00519662 • Address: 1807 BLUEBELL ST, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
24-00519662
Address
1807 BLUEBELL ST, DALLAS, TX, 75226
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-10-26T08:15:29.000
Update Date
2024-10-28T12:31:55.000
Closed Date
2024-10-28T12:31:54.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000FrTZWAA3
Lat Location
(32.77451580651313600,-96.78320854490741000)
26-00064508
Service Request Number: 26-00064508 • Address: 6211 W NORTHWEST HWY, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
26-00064508
Address
6211 W NORTHWEST HWY, DALLAS, TX, 75225
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-18T12:12:22.000
Update Date
2026-03-09T10:36:29.000
Closed Date
2026-03-09T10:36:28.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs00001WnirNAAR
Lat Location
(32.86575758139091000,-96.80044049549292000)
25-00598947
Service Request Number: 25-00598947 • Address: 3041 VILLA SUR TRL, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
25-00598947
Address
3041 VILLA SUR TRL, DALLAS, TX, 75228
City Council District
9
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-12-27T00:59:00.000
Status
Closed
Created Date
2025-12-25T12:04:00.000
Update Date
2025-12-25T12:57:26.000
Closed Date
2025-12-25T12:57:26.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001Ll6QRAAZ
Lat Location
(32.85493531284133400,-96.66209590326847000)
24-00184131
Service Request Number: 24-00184131 • Address: CREST RIDGE DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
24-00184131
Address
CREST RIDGE DR, DALLAS, TX, 75228
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-04-22T09:29:43.000
Update Date
2024-04-24T16:29:53.000
Closed Date
2024-04-24T16:29:53.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007iocBAAQ
Lat Location
(32.83033541231118000,-96.67403251387658000)
26-00167747
Service Request Number: 26-00167747 • Address: 3831 ACADEMY DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00167747
Address
3831 ACADEMY DR, DALLAS, TX, 75227
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-04-24T23:59:00.000
Status
Closed
Created Date
2026-04-21T20:04:32.000
Update Date
2026-04-22T16:23:18.000
Closed Date
2026-04-22T16:23:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001jaEzhAAE
Lat Location
(32.77244795998258000,-96.70745077519872000)
26-00302603
Service Request Number: 26-00302603 • Address: 11632 ROGUE WAY, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00302603
Address
11632 ROGUE WAY, DALLAS, TX, 75218
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-10-07T23:59:00.000
Status
Closed
Created Date
2026-07-09T15:28:15.000
Update Date
2026-07-16T10:25:11.000
Closed Date
2026-07-14T10:24:29.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000021WUSsAAO
Lat Location
(32.85187236298859000,-96.69359229147645000)
22-00553111
Service Request Number: 22-00553111 • Address: 1423 S DENLEY DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00553111
Address
1423 S DENLEY DR, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-28T00:59:00.000
Status
Closed
Created Date
2022-12-21T18:37:43.000
Update Date
2023-06-08T02:11:06.000
Closed Date
2022-12-23T15:20:17.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004XUa4AAG
Lat Location
(32.73055858366543000,-96.80565490657760000)
25-00107320
Service Request Number: 25-00107320 • Address: 1615 SAN RAFAEL DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
25-00107320
Address
1615 SAN RAFAEL DR, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-03-11T15:37:45.000
Update Date
2025-03-25T13:19:10.000
Closed Date
2025-03-25T12:33:43.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000YF1Y5AAL
Lat Location
(32.80822508305164600,-96.71937149532347000)
26-00091470
Service Request Number: 26-00091470 • Address: 1516 NANTUCKETT DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
26-00091470
Address
1516 NANTUCKETT DR, DALLAS, TX, 75224
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T16:21:22.000
Update Date
2026-03-09T16:31:48.000
Closed Date
2026-03-09T16:31:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aEmUAAA0
Lat Location
(32.70265061928143500,-96.84537926993028000)
23-00284754
Service Request Number: 23-00284754 • Address: 2911 REAGAN ST, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
23-00284754
Address
2911 REAGAN ST, DALLAS, TX, 75219
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-06-29T23:59:00.000
Status
Closed
Created Date
2023-06-22T15:45:56.000
Update Date
2023-06-29T15:35:54.000
Closed Date
2023-06-29T15:35:54.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005nl0qAAA
Lat Location
(32.80930466673160600,-96.81179586899526000)
20-01113227
Service Request Number: 20-01113227 • Address: 4223 BONNIE VIEW RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
20-01113227
Address
4223 BONNIE VIEW RD, DALLAS, TX, 75216
City Council District
4
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2020-11-26T00:59:00.000
Status
Closed
Created Date
2020-11-11T15:38:42.000
Update Date
2023-06-09T03:24:38.000
Closed Date
2020-11-12T10:14:57.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000blrn4AAA
Lat Location
(32.70784903150908000,-96.77460501740735000)
26-00268871
Service Request Number: 26-00268871 • Address: 5738 VICKERY BLVD, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00268871
Address
5738 VICKERY BLVD, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-06-23T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-06-19T17:04:32.000
Update Date
2026-06-19T17:37:25.000
Closed Date
2026-06-19T17:37:24.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001wj1inAAA
Lat Location
(32.82281797289226000,-96.76931214255296000)
24-00584956
Service Request Number: 24-00584956 • Address: 6102 MOUNTAIN CREEK PKWY, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
24-00584956
Address
6102 MOUNTAIN CREEK PKWY, DALLAS, TX, 75249
City Council District
3
Department
311 Customer Service Center
Service Request Type
311 Event Request - 311
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-12-24T00:59:00.000
Status
Closed
Created Date
2024-12-09T17:27:28.000
Update Date
2024-12-10T11:53:37.000
Closed Date
2024-12-10T11:53:36.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000MBAU2AAP
Lat Location
(32.65022129673868000,-96.96652403498084000)
20-01191533
Service Request Number: 20-01191533 • Address: 6122 TEAGUE DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
20-01191533
Address
6122 TEAGUE DR, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-12-09T16:37:11.000
Update Date
2023-06-09T03:18:07.000
Closed Date
2020-12-14T17:53:53.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000bNPQ4AAO
Lat Location
(32.67152606836385000,-96.77971068143323000)
22-00298583
Service Request Number: 22-00298583 • Address: 621 W 8TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00298583
Address
621 W 8TH ST, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-07-14T14:06:54.000
Update Date
2023-06-08T03:14:53.000
Closed Date
2022-07-22T13:45:23.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002tQPUAA2
Lat Location
(32.74822023349591400,-96.83250800936361000)
22-00546408
Service Request Number: 22-00546408 • Address: 4015 WEMBLEY TER, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
22-00546408
Address
4015 WEMBLEY TER, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-22T00:59:00.000
Status
Closed
Created Date
2022-12-17T12:41:17.000
Update Date
2023-06-08T02:02:46.000
Closed Date
2022-12-23T08:48:53.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004UYVRAA4
Lat Location
(32.86662492033353500,-96.84423179399312000)
22-00006374
Service Request Number: 22-00006374 • Address: 3916 GRAY OAK PL, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00006374
Address
3916 GRAY OAK PL, DALLAS, TX, 75212
City Council District
6
Department
Water Utilities
Service Request Type
Sewer Problems - DWU
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-01-21T00:59:00.000
Status
Closed
Created Date
2022-01-05T23:48:33.000
Update Date
2023-06-08T23:38:58.000
Closed Date
2022-01-06T17:26:57.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000vJuwXAAS
Lat Location
(32.78807622131101600,-96.86378417946851000)
26-00156068
Service Request Number: 26-00156068 • Address: 5500 MILITARY PKWY, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00156068
Address
5500 MILITARY PKWY, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-13T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-04-08T08:58:15.000
Update Date
2026-04-14T16:27:09.000
Closed Date
2026-04-14T16:27:07.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001i2CeMAAU
Lat Location
(32.78217592810144000,-96.72535085799072000)
26-00153421
Service Request Number: 26-00153421 • Address: 5354 WENONAH DR, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00153421
Address
5354 WENONAH DR, DALLAS, TX, 75209
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-20T23:59:00.000
Status
Closed
Created Date
2026-04-13T14:26:02.000
Update Date
2026-04-14T17:11:08.000
Closed Date
2026-04-14T17:10:46.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hjeUiAAI
Lat Location
(32.84121802399315000,-96.81922681320889000)
25-00374321
Service Request Number: 25-00374321 • Address: FOREST LN & PRESTON RD, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
25-00374321
Address
FOREST LN & PRESTON RD, DALLAS, TX, 75230
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - All Out - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-08-08T23:59:00.000
Status
Closed
Created Date
2025-08-04T12:36:57.000
Update Date
2025-08-05T09:59:19.000
Closed Date
2025-08-05T09:59:19.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000uRqwkAAC
Lat Location
(32.90941373862515000,-96.80412639024743000)
25-00209469
Service Request Number: 25-00209469 • Address: 606 HAINES AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00209469
Address
606 HAINES AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-07T08:37:04.000
Update Date
2025-05-29T08:09:30.000
Closed Date
2025-05-29T08:09:30.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000gNJWRAA4
Lat Location
(32.74956262475445000,-96.82902918993138000)
25-00276011
Service Request Number: 25-00276011 • Address: 2100 CROUCH RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
25-00276011
Address
2100 CROUCH RD, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2025-06-11T23:59:00.000
Status
Closed
Created Date
2025-06-10T16:52:07.000
Update Date
2025-06-11T03:15:11.000
Closed Date
2025-06-11T03:15:11.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000lNncrAAC
Lat Location
(32.67021096352936400,-96.78836910219175000)
26-00407445
Service Request Number: 26-00407445 • Address: 3423 CAMPBELL ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00407445
Address
3423 CAMPBELL ST, DALLAS, TX, 75204
City Council District
14
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-10-15T23:59:00.000
Status
Closed
Created Date
2026-09-14T07:27:15.000
Update Date
2026-09-16T09:41:14.000
Closed Date
2026-09-14T09:40:25.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00002H68Y7AAJ
Lat Location
(32.80170481310105400,-96.79441174841051000)
22-00546377
Service Request Number: 22-00546377 • Address: FORT WORTH AVE & N WESTMORELAND RD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
22-00546377
Address
FORT WORTH AVE & N WESTMORELAND RD, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-12-17T12:19:44.000
Update Date
2023-06-08T02:02:46.000
Closed Date
2022-12-22T17:56:41.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004UY7oAAG
Lat Location
(32.75350056430048000,-96.87418457756809000)
24-00184126
Service Request Number: 24-00184126 • Address: 771 PEAVY RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
24-00184126
Address
771 PEAVY RD, DALLAS, TX, 75218
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-04-25T23:59:00.000
Status
Closed
Created Date
2024-04-22T09:29:08.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2024-04-23T11:49:14.000
Outcome
Work Could not be Completed
Priority
MCC
Method Received Description
Email
Unique Key
5008z000007ioimAAA
Lat Location
(32.84642344959742000,-96.70938618864996000)
25-00530814
Service Request Number: 25-00530814 • Address: 7827 FERGUSON RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
25-00530814
Address
7827 FERGUSON RD, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-11-04T12:39:28.000
Update Date
2025-11-19T14:36:08.000
Closed Date
2025-11-19T13:50:35.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001BILglAAH
Lat Location
(32.80087840743504000,-96.71539870163252000)
22-00359470
Service Request Number: 22-00359470 • Address: 4516 W LOVERS LN, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
22-00359470
Address
4516 W LOVERS LN, DALLAS, TX, 75209
City Council District
2
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-08-23T23:59:00.000
Status
Closed
Created Date
2022-08-22T07:23:38.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-08-22T15:31:46.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003KemnAAC
Lat Location
(32.85105879333017000,-96.83256078148780000)
22-00246476
Service Request Number: 22-00246476 • Address: 1546 COVER DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00246476
Address
1546 COVER DR, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-06-22T23:59:00.000
Status
Closed
Created Date
2022-06-11T13:10:12.000
Update Date
2023-06-08T23:18:17.000
Closed Date
2022-06-15T11:03:31.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002QyhEAAS
Lat Location
(32.66562669012916600,-96.79508504834352000)
26-00073091
Service Request Number: 26-00073091 • Address: 1616 S COCKRELL HILL RD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00073091
Address
1616 S COCKRELL HILL RD, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-02-28T00:59:00.000
Status
Closed
Created Date
2026-02-24T08:09:37.000
Update Date
2026-02-24T15:20:54.000
Closed Date
2026-02-24T15:20:41.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001XuaN3AAJ
Lat Location
(32.72789279475287600,-96.89133687988502000)
22-00088551
Service Request Number: 22-00088551 • Address: 330 W PEMBROKE AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00088551
Address
330 W PEMBROKE AVE, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2022-03-11T00:59:00.000
Status
Closed
Created Date
2022-03-08T20:42:38.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2022-03-08T21:22:18.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001W0WqAAK
Lat Location
(32.73831624551803000,-96.82828050390559000)
26-00090827
Service Request Number: 26-00090827 • Address: 10637 L B J FWY WB, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00090827
Address
10637 L B J FWY WB, DALLAS, TX, 75238
City Council District
10
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-06T23:59:00.000
Status
Closed
Created Date
2026-03-06T12:05:50.000
Update Date
2026-03-09T12:56:35.000
Closed Date
2026-03-09T12:56:17.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aAfUUAA0
Lat Location
(32.88655627370900000,-96.70149080322470000)
26-00282941
Service Request Number: 26-00282941 • Address: 1030 CADE RD, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00282941
Address
1030 CADE RD, DALLAS, TX, 75217
City Council District
8
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-06-29T23:59:00.000
Status
Closed
Created Date
2026-06-27T22:05:45.000
Update Date
2026-06-28T09:00:50.000
Closed Date
2026-06-28T09:00:49.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001yrMaTAAU
Lat Location
(32.69605568307873000,-96.64454132812429000)
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