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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
25-00290793
Service Request Number: 25-00290793 • Address: 9233 E LAKE HIGHLANDS DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
25-00290793
Address
9233 E LAKE HIGHLANDS DR, DALLAS, TX, 75218
City Council District
9
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-06-23T18:59:00.000
Status
Closed
Created Date
2025-06-18T12:51:46.000
Update Date
2025-06-20T08:43:23.000
Closed Date
2025-06-20T08:43:06.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000mYXR0AAO
Lat Location
(32.83807152614811000,-96.71048246467838000)
23-00426170
Service Request Number: 23-00426170 • Address: 6985 TOWN NORTH DR, DALLAS, TX, 75231 • City Council District: 9
Service Request Number
23-00426170
Address
6985 TOWN NORTH DR, DALLAS, TX, 75231
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2023-11-18T00:59:00.000
Status
Closed
Created Date
2023-09-13T10:48:21.000
Update Date
2026-08-07T13:49:25.000
Closed Date
2023-11-16T18:06:47.000
Outcome
Work Not Completed
Priority
Standard
Method Received Description
API
Unique Key
5008z000006Hd6cAAC
Lat Location
(32.85876245905643600,-96.73914841385988000)
23-00303237
Service Request Number: 23-00303237 • Address: 3203 ANDREA LN, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
23-00303237
Address
3203 ANDREA LN, DALLAS, TX, 75228
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-03T13:35:06.000
Update Date
2023-07-07T13:20:01.000
Closed Date
2023-07-07T13:19:59.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000005rNFMAA2
Lat Location
(32.82786984222130000,-96.66136839062365000)
21-00459714
Service Request Number: 21-00459714 • Address: 2313 ROUTH ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
21-00459714
Address
2313 ROUTH ST, DALLAS, TX, 75201
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-05-28T23:59:00.000
Status
Closed
Created Date
2021-05-21T11:04:38.000
Update Date
2023-06-09T00:57:52.000
Closed Date
2021-05-27T19:43:15.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500t000000mCT2OAAW
Lat Location
(32.79481691198212400,-96.80020420998103000)
26-00436560
Service Request Number: 26-00436560 • Address: S FITZHUGH AVE & LAGOW ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
26-00436560
Address
S FITZHUGH AVE & LAGOW ST, DALLAS, TX, 75210
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-10-03T23:59:00.000
Status
Closed
Created Date
2026-10-02T11:21:39.000
Update Date
2026-10-02T14:15:54.000
Closed Date
2026-10-02T14:15:53.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00002LpOrCAAV
Lat Location
(32.77679196419096000,-96.75228993726877000)
26-00432741
Service Request Number: 26-00432741 • Address: 10100 OVERLAKE DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00432741
Address
10100 OVERLAKE DR, DALLAS, TX, 75220
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-10-02T23:59:00.000
Status
Closed
Created Date
2026-09-30T09:07:27.000
Update Date
2026-10-02T09:49:23.000
Closed Date
2026-09-30T09:47:50.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00002LC4yoAAD
Lat Location
(32.86210419760064400,-96.87516640282574000)
26-00090950
Service Request Number: 26-00090950 • Address: 9557 LAKEMONT DR, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
26-00090950
Address
9557 LAKEMONT DR, DALLAS, TX, 75220
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-03-06T12:50:21.000
Update Date
2026-03-09T16:29:41.000
Closed Date
2026-03-09T16:29:31.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aBPM4AAO
Lat Location
(32.87220868176521000,-96.84510840177705000)
23-00210445
Service Request Number: 23-00210445 • Address: 3200 GROVEVIEW DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
23-00210445
Address
3200 GROVEVIEW DR, DALLAS, TX, 75233
City Council District
3
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-05-15T23:59:00.000
Status
Closed
Created Date
2023-05-14T10:29:42.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2023-05-15T11:35:53.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005c1aGAAQ
Lat Location
(32.70825480070565000,-96.87284436746589000)
26-00346400
Service Request Number: 26-00346400 • Address: 867 GLEN ARBOR DR, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
26-00346400
Address
867 GLEN ARBOR DR, DALLAS, TX, 75241
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-12T23:59:00.000
Status
Closed
Created Date
2026-08-05T14:53:47.000
Update Date
2026-08-08T23:00:00.000
Closed Date
2026-08-06T11:05:15.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs000027crr3AAA
Lat Location
(32.68225715215357500,-96.81198292103454000)
21-00822944
Service Request Number: 21-00822944 • Address: 3304 NOOR ST, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
21-00822944
Address
3304 NOOR ST, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-09-07T11:37:21.000
Update Date
2023-06-09T00:26:13.000
Closed Date
2021-09-09T15:00:07.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000quU75AAE
Lat Location
(32.70436173538060000,-96.88192834180127000)
26-00095017
Service Request Number: 26-00095017 • Address: 2014 ROBERT B CULLUM BLVD, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
26-00095017
Address
2014 ROBERT B CULLUM BLVD, DALLAS, TX, 75210
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T15:40:04.000
Update Date
2026-03-09T17:20:09.000
Closed Date
2026-03-09T17:20:09.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aeZBYAA2
Lat Location
(32.77091882117526500,-96.75741283160977000)
25-00074874
Service Request Number: 25-00074874 • Address: 4821 DANBROOK CT, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
25-00074874
Address
4821 DANBROOK CT, DALLAS, TX, 75204
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-02-28T18:59:00.000
Status
Closed
Created Date
2025-02-20T19:21:52.000
Update Date
2025-02-26T17:41:48.000
Closed Date
2025-02-26T17:41:48.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000VSgLrAAL
Lat Location
(32.80923898615359000,-96.78125280914443000)
22-00058462
Service Request Number: 22-00058462 • Address: 1617 DRIFTWOOD DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
22-00058462
Address
1617 DRIFTWOOD DR, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-02-15T11:37:21.000
Update Date
2023-06-08T23:34:01.000
Closed Date
2022-03-01T12:44:14.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001OHC2AAO
Lat Location
(32.70241440657666500,-96.84761295523762000)
24-00025794
Service Request Number: 24-00025794 • Address: 10459 LAS BRISAS DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
24-00025794
Address
10459 LAS BRISAS DR, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-01-26T00:59:00.000
Status
Closed
Created Date
2024-01-18T13:58:44.000
Update Date
2024-01-19T18:11:02.000
Closed Date
2024-01-19T18:11:02.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z00000752l3AAA
Lat Location
(32.91633643979695000,-96.70479713762094000)
23-00426103
Service Request Number: 23-00426103 • Address: 6451 ETHEL DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
23-00426103
Address
6451 ETHEL DR, DALLAS, TX, 75227
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-09-20T23:59:00.000
Status
Closed
Created Date
2023-09-13T10:29:28.000
Update Date
2023-09-20T08:58:02.000
Closed Date
2023-09-20T08:58:02.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006HbabAAC
Lat Location
(32.76562575986324000,-96.71019943164444000)
21-00862997
Service Request Number: 21-00862997 • Address: 600 N MOORE ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
21-00862997
Address
600 N MOORE ST, DALLAS, TX, 75203
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - PBW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2021-10-04T23:59:00.000
Status
Closed
Created Date
2021-09-20T13:40:33.000
Update Date
2024-10-01T00:08:46.000
Closed Date
2021-09-22T16:16:17.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500t000000rLn1tAAC
Lat Location
(32.75458283967043000,-96.80377793675116000)
23-00210378
Service Request Number: 23-00210378 • Address: 10251 PANTHER RIDGE TRL, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
23-00210378
Address
10251 PANTHER RIDGE TRL, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-14T08:32:54.000
Update Date
2023-06-07T01:11:33.000
Closed Date
2023-05-31T10:39:36.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005c14nAAA
Lat Location
(32.92934081721342000,-96.70766645758998000)
26-00062716
Service Request Number: 26-00062716 • Address: 7414 NORTHAVEN RD, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00062716
Address
7414 NORTHAVEN RD, DALLAS, TX, 75230
City Council District
11
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-04T00:59:00.000
Status
Closed
Created Date
2026-02-17T13:51:25.000
Update Date
2026-03-09T11:17:08.000
Closed Date
2026-03-09T11:17:07.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001WXAP6AAP
Lat Location
(32.90052424880733600,-96.77896126830935000)
25-00091833
Service Request Number: 25-00091833 • Address: 10811 STALLCUP DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
25-00091833
Address
10811 STALLCUP DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-03-10T23:59:00.000
Status
Closed
Created Date
2025-03-03T14:57:35.000
Update Date
2025-03-06T18:10:01.000
Closed Date
2025-03-06T18:10:01.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Wxj57AAB
Lat Location
(32.84402316487720000,-96.67217644881615000)
25-00041538
Service Request Number: 25-00041538 • Address: N WESTMORELAND RD & CANADA DR, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00041538
Address
N WESTMORELAND RD & CANADA DR, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-02-14T00:59:00.000
Status
Closed
Created Date
2025-01-30T12:49:53.000
Update Date
2025-02-13T12:39:11.000
Closed Date
2025-02-13T12:39:10.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000SV1pMAAT
Lat Location
(32.79264113125659500,-96.87384291392037000)
25-00366089
Service Request Number: 25-00366089 • Address: 3518 URBAN AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
25-00366089
Address
3518 URBAN AVE, DALLAS, TX, 75227
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-08-04T18:59:00.000
Status
Closed
Created Date
2025-07-30T08:05:07.000
Update Date
2025-07-30T17:39:27.000
Closed Date
2025-07-30T17:39:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000tczUEAAY
Lat Location
(32.76766366448371000,-96.69518695727686000)
25-00502921
Service Request Number: 25-00502921 • Address: 9504 MACOMBA CT, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00502921
Address
9504 MACOMBA CT, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-10-22T23:59:00.000
Status
Closed
Created Date
2025-10-17T08:19:57.000
Update Date
2025-10-20T16:34:08.000
Closed Date
2025-10-20T16:33:44.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000016zfiDAAQ
Lat Location
(32.73253205767011000,-96.65783718977809000)
25-00596692
Service Request Number: 25-00596692 • Address: 2723 GRAYSON DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
25-00596692
Address
2723 GRAYSON DR, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-12-23T12:20:28.000
Update Date
2026-01-05T09:10:47.000
Closed Date
2026-01-05T09:10:46.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001LSVicAAH
Lat Location
(32.71480235045079000,-96.83338982315883000)
24-00258182
Service Request Number: 24-00258182 • Address: 13125 RED FERN LN, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
24-00258182
Address
13125 RED FERN LN, DALLAS, TX, 75240
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-06-03T18:59:00.000
Status
Closed
Created Date
2024-05-31T10:12:29.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2024-06-01T11:21:05.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000007yUC2AAM
Lat Location
(32.92676500585590000,-96.77345422988974000)
26-00283842
Service Request Number: 26-00283842 • Address: 1151 CLIFFTOP LN, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
26-00283842
Address
1151 CLIFFTOP LN, DALLAS, TX, 75208
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Community Cat Program - DAS
Overall Service Request Due Date
2026-06-29T23:59:00.000
Status
Closed
Created Date
2026-06-28T23:49:00.000
Update Date
2026-06-28T23:49:14.000
Closed Date
2026-06-28T23:49:00.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001yy2gdAAA
Lat Location
(32.77210568291865000,-96.83980490669768000)
24-00443351
Service Request Number: 24-00443351 • Address: 7204 BENNINGTON DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
24-00443351
Address
7204 BENNINGTON DR, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-09-12T11:53:38.000
Update Date
2024-09-12T12:26:31.000
Closed Date
2024-09-12T12:26:26.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000008Sc49AAC
Lat Location
(32.85096553990086000,-96.73969102295143000)
22-00055162
Service Request Number: 22-00055162 • Address: 3817 S HAMPTON RD, DALLAS, TX, 75224 • City Council District: 3
Service Request Number
22-00055162
Address
3817 S HAMPTON RD, DALLAS, TX, 75224
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-02-17T00:59:00.000
Status
Closed
Created Date
2022-02-12T11:14:50.000
Update Date
2023-06-08T23:33:26.000
Closed Date
2022-02-14T16:40:18.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001NWEEAA4
Lat Location
(32.69679835357868000,-96.85726859661354000)
26-00186458
Service Request Number: 26-00186458 • Address: 3204 BASIL CT, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00186458
Address
3204 BASIL CT, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-05-05T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-05-02T09:32:06.000
Update Date
2026-05-02T09:37:40.000
Closed Date
2026-05-02T09:37:38.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001mSHg7AAG
Lat Location
(32.79354294981569500,-96.78827483594793000)
25-00032500
Service Request Number: 25-00032500 • Address: 1415 VERANO DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
25-00032500
Address
1415 VERANO DR, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-01-29T18:59:00.000
Status
Closed
Created Date
2025-01-24T16:06:41.000
Update Date
2025-01-27T08:54:34.000
Closed Date
2025-01-27T08:54:15.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000RlK29AAF
Lat Location
(32.83363204873881000,-96.69564910107206000)
21-00473799
Service Request Number: 21-00473799 • Address: 10031 E NORTHWEST HWY, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
21-00473799
Address
10031 E NORTHWEST HWY, DALLAS, TX, 75238
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-26T07:22:48.000
Update Date
2023-06-09T00:55:15.000
Closed Date
2021-05-27T12:27:27.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000mOvYeAAK
Lat Location
(32.86395646704946000,-96.71389120742250000)
23-00324592
Service Request Number: 23-00324592 • Address: 2229 HIGHLAND RD, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
23-00324592
Address
2229 HIGHLAND RD, DALLAS, TX, 75228
City Council District
2
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-08-24T23:59:00.000
Status
Closed
Created Date
2023-07-15T15:00:42.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2023-07-21T08:46:08.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005veqSAAQ
Lat Location
(32.80238069251014000,-96.71436397259738000)
26-00159486
Service Request Number: 26-00159486 • Address: 1322 HOUGHTON RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00159486
Address
1322 HOUGHTON RD, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-04-19T23:59:00.000
Status
Closed
Created Date
2026-04-16T12:12:56.000
Update Date
2026-04-16T12:45:51.000
Closed Date
2026-04-16T12:45:51.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001iTyJvAAK
Lat Location
(32.73515748081056000,-96.69540091167846000)
22-00044317
Service Request Number: 22-00044317 • Address: 8329 ELDON DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00044317
Address
8329 ELDON DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-02-06T00:59:00.000
Status
Closed
Created Date
2022-02-04T10:46:44.000
Update Date
2023-06-08T23:30:30.000
Closed Date
2022-02-04T18:24:37.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001KcBbAAK
Lat Location
(32.73913078182340000,-96.67816958450852000)
25-00109792
Service Request Number: 25-00109792 • Address: 4338 BONHAM ST, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
25-00109792
Address
4338 BONHAM ST, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-03-12T19:05:44.000
Update Date
2025-03-17T09:57:11.000
Closed Date
2025-03-17T09:11:05.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000YSTYAAA5
Lat Location
(32.88840794184091000,-96.83574888924136000)
22-00346501
Service Request Number: 22-00346501 • Address: 3225 UTAH AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00346501
Address
3225 UTAH AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-08-16T23:59:00.000
Status
Closed
Created Date
2022-08-13T16:30:55.000
Update Date
2023-06-08T03:14:23.000
Closed Date
2022-08-13T20:05:19.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003FjC2AAK
Lat Location
(32.70554303488694000,-96.80968448701378000)
25-00458728
Service Request Number: 25-00458728 • Address: 7137 NICOLE PL, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
25-00458728
Address
7137 NICOLE PL, DALLAS, TX, 75252
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-09-23T23:59:00.000
Status
Closed
Created Date
2025-09-21T10:34:19.000
Update Date
2025-09-22T14:12:00.000
Closed Date
2025-09-22T14:11:59.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000012FNAkAAO
Lat Location
(32.98859192120266000,-96.77958388833478000)
26-00077365
Service Request Number: 26-00077365 • Address: 3919 GOODFELLOW DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00077365
Address
3919 GOODFELLOW DR, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-26T10:53:14.000
Update Date
2026-02-27T11:14:50.000
Closed Date
2026-02-27T11:14:50.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YRcRnAAL
Lat Location
(32.90910677352727000,-96.84812377783365000)
22-00556915
Service Request Number: 22-00556915 • Address: 2424 SEEDLING LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
22-00556915
Address
2424 SEEDLING LN, DALLAS, TX, 75287
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-01-04T00:59:00.000
Status
Closed
Created Date
2022-12-24T10:07:40.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2023-01-04T10:37:59.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000004Z53yAAC
Lat Location
(32.99046048005964000,-96.87177715226014000)
25-00150696
Service Request Number: 25-00150696 • Address: 7313 BRENNANS DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
25-00150696
Address
7313 BRENNANS DR, DALLAS, TX, 75214
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-04-11T23:59:00.000
Status
Closed
Created Date
2025-04-04T14:15:24.000
Update Date
2025-04-09T15:43:49.000
Closed Date
2025-04-09T15:43:40.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000bikjNAAQ
Lat Location
(32.83961116473813000,-96.73526955112321000)
25-00584123
Service Request Number: 25-00584123 • Address: 8904 LOCKHAVEN DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
25-00584123
Address
8904 LOCKHAVEN DR, DALLAS, TX, 75238
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-12-20T00:59:00.000
Status
Closed
Created Date
2025-12-13T11:13:22.000
Update Date
2025-12-15T15:40:28.000
Closed Date
2025-12-15T15:40:15.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001JeSrmAAF
Lat Location
(32.86921437566850000,-96.70746940573954000)
24-00117588
Service Request Number: 24-00117588 • Address: 5939 SMOKE GLASS TRL, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
24-00117588
Address
5939 SMOKE GLASS TRL, DALLAS, TX, 75252
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-03-14T12:40:13.000
Update Date
2024-03-19T10:47:19.000
Closed Date
2024-03-19T10:47:17.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007TGmmAAG
Lat Location
(33.01044877293312000,-96.80541701137645000)
22-00276307
Service Request Number: 22-00276307 • Address: 923 SYLVANIA DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
22-00276307
Address
923 SYLVANIA DR, DALLAS, TX, 75218
City Council District
9
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - SDC
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-07-14T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-06-29T15:37:36.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-06-30T08:54:33.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002kFgmAAE
Lat Location
(32.84597252836215400,-96.69907189944989000)
25-00308863
Service Request Number: 25-00308863 • Address: 1500 E KIRNWOOD DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
25-00308863
Address
1500 E KIRNWOOD DR, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-07-01T23:59:00.000
Status
Closed
Created Date
2025-06-28T08:24:31.000
Update Date
2025-06-28T08:33:23.000
Closed Date
2025-06-28T08:33:23.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000o4paFAAQ
Lat Location
(32.65410770103335400,-96.80223444658430000)
26-00239939
Service Request Number: 26-00239939 • Address: 7977 MINGLEWOOD LN, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
26-00239939
Address
7977 MINGLEWOOD LN, DALLAS, TX, 75231
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-06-04T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-05-28T16:05:35.000
Update Date
2026-06-03T12:25:14.000
Closed Date
2026-06-03T12:25:12.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001t10U2AAI
Lat Location
(32.88944103474464000,-96.76156512156632000)
26-00084141
Service Request Number: 26-00084141 • Address: 2200 FOREST HOLLOW PARK, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00084141
Address
2200 FOREST HOLLOW PARK, DALLAS, TX, 75228
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-02T22:01:37.000
Update Date
2026-03-09T09:31:04.000
Closed Date
2026-03-09T09:30:49.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZIEhOAAX
Lat Location
(32.80702554395636400,-96.70771024435702000)
25-00345612
Service Request Number: 25-00345612 • Address: 2418 BENTLEY AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00345612
Address
2418 BENTLEY AVE, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-07-18T08:07:56.000
Update Date
2025-07-22T08:52:17.000
Closed Date
2025-07-22T08:52:15.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000ri6b6AAA
Lat Location
(32.72819184448929500,-96.85750992744916000)
20-01106707
Service Request Number: 20-01106707 • Address: 9084 VANTAGE POINT DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
20-01106707
Address
9084 VANTAGE POINT DR, DALLAS, TX, 75243
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2020-11-13T00:59:00.000
Status
Closed
Created Date
2020-11-09T20:12:35.000
Update Date
2023-06-09T03:23:41.000
Closed Date
2020-11-10T09:54:05.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000blTB7AAM
Lat Location
(32.91590467879771600,-96.74581377704888000)
22-00321303
Service Request Number: 22-00321303 • Address: ARAPAHO RD & KNOLL TRAIL DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
22-00321303
Address
ARAPAHO RD & KNOLL TRAIL DR, DALLAS, TX, 75248
City Council District
11
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-08-08T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-07-14T17:12:48.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2022-07-28T18:37:11.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000032n7SAAQ
Lat Location
(32.95999769347207000,-96.81869339291413000)
23-00379659
Service Request Number: 23-00379659 • Address: 2251 CEDAR SPRINGS RD, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
23-00379659
Address
2251 CEDAR SPRINGS RD, DALLAS, TX, 75201
City Council District
14
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-08-29T23:59:00.000
Status
Closed
Created Date
2023-08-15T21:01:16.000
Update Date
2023-08-16T10:12:59.000
Closed Date
2023-08-16T10:12:58.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z00000676uEAAQ
Lat Location
(32.79437749371418000,-96.80532041959108000)
26-00149943
Service Request Number: 26-00149943 • Address: 6315 LAVENDALE AVE, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00149943
Address
6315 LAVENDALE AVE, DALLAS, TX, 75230
City Council District
11
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-04-12T23:59:00.000
Status
Closed
Created Date
2026-04-10T17:31:59.000
Update Date
2026-04-14T09:27:22.000
Closed Date
2026-04-14T09:27:22.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001hKMeIAAW
Lat Location
(32.89605507927064000,-96.79789883011973000)
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