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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
25-00137215
Service Request Number: 25-00137215 • Address: 8301 FLOYD LAKE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00137215
Address
8301 FLOYD LAKE DR, DALLAS, TX, 75243
City Council District
10
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-04-23T23:59:00.000
Status
Closed (Transferred)
Created Date
2025-03-25T16:16:56.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2025-03-28T10:04:27.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000afviLAAQ
Lat Location
(32.90708341637613000,-96.76197292761682000)
26-00401082
Service Request Number: 26-00401082 • Address: 4906 MILITARY PKWY, DALLAS, TX, 75223 • City Council District: 7
Service Request Number
26-00401082
Address
4906 MILITARY PKWY, DALLAS, TX, 75223
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
In Progress
Created Date
2026-09-09T14:20:48.000
Update Date
2026-09-12T09:07:42.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002GDa9wAAD
Lat Location
(32.78345408263310000,-96.73270184503446000)
26-00154146
Service Request Number: 26-00154146 • Address: 2404 2ND AVE, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
26-00154146
Address
2404 2ND AVE, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-13T20:40:53.000
Update Date
2026-04-14T16:47:43.000
Closed Date
2026-04-14T16:47:43.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hoo3bAAA
Lat Location
(32.76962179439034000,-96.75428753720878000)
25-00571526
Service Request Number: 25-00571526 • Address: 4747 GREENVILLE AVE, DALLAS, TX, 75206 • City Council District: 9
Service Request Number
25-00571526
Address
4747 GREENVILLE AVE, DALLAS, TX, 75206
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-12-04T13:01:18.000
Update Date
2025-12-09T17:28:14.000
Closed Date
2025-12-09T16:42:10.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001HqJxAAAV
Lat Location
(32.84510578937602000,-96.77032531569311000)
23-00426170
Service Request Number: 23-00426170 • Address: 6985 TOWN NORTH DR, DALLAS, TX, 75231 • City Council District: 9
Service Request Number
23-00426170
Address
6985 TOWN NORTH DR, DALLAS, TX, 75231
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2023-11-18T00:59:00.000
Status
Closed
Created Date
2023-09-13T10:48:21.000
Update Date
2026-08-07T13:49:25.000
Closed Date
2023-11-16T18:06:47.000
Outcome
Work Not Completed
Priority
Standard
Method Received Description
API
Unique Key
5008z000006Hd6cAAC
Lat Location
(32.85876245905643600,-96.73914841385988000)
24-00142456
Service Request Number: 24-00142456 • Address: 106 PALM OAK DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
24-00142456
Address
106 PALM OAK DR, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-03-29T23:59:00.000
Status
Closed
Created Date
2024-03-28T19:12:58.000
Update Date
2024-03-28T21:22:40.000
Closed Date
2024-03-28T21:22:40.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007ZNKkAAO
Lat Location
(32.71235427293297000,-96.70378635155461000)
26-00076693
Service Request Number: 26-00076693 • Address: 6896 BANDERA AVE, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
26-00076693
Address
6896 BANDERA AVE, DALLAS, TX, 75225
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-03T00:59:00.000
Status
Closed
Created Date
2026-02-25T19:30:11.000
Update Date
2026-03-09T08:19:15.000
Closed Date
2026-03-09T08:19:00.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YMFM6AAP
Lat Location
(32.86765919636661000,-96.78689650646302000)
25-00502873
Service Request Number: 25-00502873 • Address: SUNNYBROOK LN & PARK LN, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
25-00502873
Address
SUNNYBROOK LN & PARK LN, DALLAS, TX, 75220
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-10-22T23:59:00.000
Status
Closed
Created Date
2025-10-17T07:58:31.000
Update Date
2025-10-21T10:09:57.000
Closed Date
2025-10-21T10:09:38.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs000016zPyPAAU
Lat Location
(32.87248500559607600,-96.82403391298334000)
26-00140279
Service Request Number: 26-00140279 • Address: 743 FOURAKER ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00140279
Address
743 FOURAKER ST, DALLAS, TX, 75208
City Council District
1
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-14T23:59:00.000
Status
Closed
Created Date
2026-04-05T21:35:44.000
Update Date
2026-04-14T09:25:15.000
Closed Date
2026-04-14T09:25:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001g8X2vAAE
Lat Location
(32.75029985182333500,-96.83480599253649000)
21-00889656
Service Request Number: 21-00889656 • Address: 5638 ELLSWORTH AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
21-00889656
Address
5638 ELLSWORTH AVE, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-10-05T23:59:00.000
Status
Closed
Created Date
2021-10-03T12:32:23.000
Update Date
2023-06-09T00:04:41.000
Closed Date
2021-10-03T13:36:30.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000s7aToAAI
Lat Location
(32.83350600511801000,-96.77140231955785000)
23-00444724
Service Request Number: 23-00444724 • Address: 2751 CLARENCE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00444724
Address
2751 CLARENCE ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-25T12:20:11.000
Update Date
2023-10-24T14:45:26.000
Closed Date
2023-10-24T14:45:25.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000006M4leAAC
Lat Location
(32.77231079000938000,-96.77270806733267000)
22-00292244
Service Request Number: 22-00292244 • Address: 5414 LONGVIEW ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
22-00292244
Address
5414 LONGVIEW ST, DALLAS, TX, 75206
City Council District
14
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2022-07-12T23:59:00.000
Status
Closed
Created Date
2022-07-11T12:41:22.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-15T17:22:23.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002qeWMAAY
Lat Location
(32.83071697025708000,-96.77698707664396000)
23-00437489
Service Request Number: 23-00437489 • Address: 1721 ESSEX AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
23-00437489
Address
1721 ESSEX AVE, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-20T12:56:08.000
Update Date
2023-10-02T15:50:49.000
Closed Date
2023-10-02T15:50:47.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006KPvDAAW
Lat Location
(32.72824179589988000,-96.79800496269979000)
26-00049525
Service Request Number: 26-00049525 • Address: 12244 ORTEGA ST, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00049525
Address
12244 ORTEGA ST, DALLAS, TX, 75253
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-02-12T00:59:00.000
Status
Closed
Created Date
2026-02-08T14:02:08.000
Update Date
2026-02-13T21:00:51.000
Closed Date
2026-02-13T21:00:51.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001UhZVNAA3
Lat Location
(32.69902020551237600,-96.59688342215130000)
23-00071780
Service Request Number: 23-00071780 • Address: 9638 HILL VIEW DR, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
23-00071780
Address
9638 HILL VIEW DR, DALLAS, TX, 75231
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-02-24T00:59:00.000
Status
Closed
Created Date
2023-02-15T13:01:06.000
Update Date
2023-06-07T01:58:15.000
Closed Date
2023-02-16T17:01:01.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005AVC8AAO
Lat Location
(32.89032180683885000,-96.73383219281823000)
26-00143413
Service Request Number: 26-00143413 • Address: 1301 N COCKRELL HILL RD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00143413
Address
1301 N COCKRELL HILL RD, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-14T23:59:00.000
Status
Closed
Created Date
2026-04-07T14:56:28.000
Update Date
2026-04-14T06:46:18.000
Closed Date
2026-04-14T06:46:18.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001gZKBGAA4
Lat Location
(32.75627485186068000,-96.89318138915009000)
22-00556941
Service Request Number: 22-00556941 • Address: 7305 ARBORCREST DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
22-00556941
Address
7305 ARBORCREST DR, DALLAS, TX, 75232
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-30T00:59:00.000
Status
Closed
Created Date
2022-12-24T10:33:27.000
Update Date
2023-06-08T02:12:09.000
Closed Date
2022-12-30T09:19:33.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004Z5PhAAK
Lat Location
(32.65869616941708000,-96.82685857906901000)
26-00249786
Service Request Number: 26-00249786 • Address: 904 FAIRWOOD DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00249786
Address
904 FAIRWOOD DR, DALLAS, TX, 75232
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-09T10:20:12.000
Update Date
2026-06-18T14:13:04.000
Closed Date
2026-06-18T14:13:04.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001uJHilAAG
Lat Location
(32.65803238838131500,-96.83749635525601000)
26-00093167
Service Request Number: 26-00093167 • Address: 2701 RUIDOSA AVE, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
26-00093167
Address
2701 RUIDOSA AVE, DALLAS, TX, 75228
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-03-08T13:01:57.000
Update Date
2026-03-09T10:46:20.000
Closed Date
2026-03-09T10:45:58.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aRYYDAA4
Lat Location
(32.84616618491041000,-96.66878660319533000)
23-00547498
Service Request Number: 23-00547498 • Address: 6956 TRAILCREST DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
23-00547498
Address
6956 TRAILCREST DR, DALLAS, TX, 75232
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-12-07T00:59:00.000
Status
Closed
Created Date
2023-12-02T13:39:28.000
Update Date
2023-12-06T16:50:15.000
Closed Date
2023-12-06T16:50:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006mL7FAAU
Lat Location
(32.66330703311424000,-96.83513255658539000)
22-00224505
Service Request Number: 22-00224505 • Address: 4714 W AMHERST AVE, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
22-00224505
Address
4714 W AMHERST AVE, DALLAS, TX, 75209
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Cost-Plus - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-06-03T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-05-26T20:06:15.000
Update Date
2023-06-08T23:21:21.000
Closed Date
2022-05-31T09:01:52.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000002Jd3CAAS
Lat Location
(32.85211819282121000,-96.82943534573467000)
25-00546851
Service Request Number: 25-00546851 • Address: 8606 WINGATE DR, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
25-00546851
Address
8606 WINGATE DR, DALLAS, TX, 75209
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Drainage Ditch Cleaning/Repairs - TPW
Ert Estimated Response Time
14 Business Days
Overall Service Request Due Date
2026-01-22T00:59:00.000
Status
Closed
Created Date
2025-11-14T15:25:36.000
Update Date
2025-11-24T14:58:19.000
Closed Date
2025-11-24T14:58:06.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Dxo7FAAR
Lat Location
(32.85599885340329000,-96.84420932649854000)
23-00408783
Service Request Number: 23-00408783 • Address: 3325 TORONTO ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
23-00408783
Address
3325 TORONTO ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-01T10:54:14.000
Update Date
2023-09-01T11:01:14.000
Closed Date
2023-09-01T11:01:12.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006DSoUAAW
Lat Location
(32.77985179197829000,-96.87467387906219000)
23-00475531
Service Request Number: 23-00475531 • Address: 10127 PANTHER RIDGE TRL, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
23-00475531
Address
10127 PANTHER RIDGE TRL, DALLAS, TX, 75243
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2023-11-13T00:59:00.000
Status
Closed
Created Date
2023-10-13T20:52:57.000
Update Date
2023-10-27T17:51:38.000
Closed Date
2023-10-27T17:51:38.000
Outcome
Final Results
Priority
Standard
Method Received Description
API
Unique Key
5008z000006TExkAAG
Lat Location
(32.92943302565403500,-96.71111800839843000)
26-00267994
Service Request Number: 26-00267994 • Address: EMERALD ISLE DR & WINFREY POINT WAY, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00267994
Address
EMERALD ISLE DR & WINFREY POINT WAY, DALLAS, TX, 75218
City Council District
9
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-06-22T23:59:00.000
Status
Closed
Created Date
2026-06-19T08:03:38.000
Update Date
2026-06-21T11:10:11.000
Closed Date
2026-06-19T11:09:24.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001wcsv7AAA
Lat Location
(32.83165274287658500,-96.71300151287787000)
26-00346400
Service Request Number: 26-00346400 • Address: 867 GLEN ARBOR DR, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
26-00346400
Address
867 GLEN ARBOR DR, DALLAS, TX, 75241
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-12T23:59:00.000
Status
Closed
Created Date
2026-08-05T14:53:47.000
Update Date
2026-08-08T23:00:00.000
Closed Date
2026-08-06T11:05:15.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs000027crr3AAA
Lat Location
(32.68225715215357500,-96.81198292103454000)
26-00210003
Service Request Number: 26-00210003 • Address: 13100 BURNING LOG LN, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00210003
Address
13100 BURNING LOG LN, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-05-19T23:59:00.000
Status
Closed
Created Date
2026-05-15T18:02:11.000
Update Date
2026-05-15T19:14:21.000
Closed Date
2026-05-15T19:14:08.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001pJsDMAA0
Lat Location
(32.91842703933373600,-96.73231952951392000)
23-00426103
Service Request Number: 23-00426103 • Address: 6451 ETHEL DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
23-00426103
Address
6451 ETHEL DR, DALLAS, TX, 75227
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-09-20T23:59:00.000
Status
Closed
Created Date
2023-09-13T10:29:28.000
Update Date
2023-09-20T08:58:02.000
Closed Date
2023-09-20T08:58:02.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006HbabAAC
Lat Location
(32.76562575986324000,-96.71019943164444000)
26-00095299
Service Request Number: 26-00095299 • Address: 7504 MARIETTA LN, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00095299
Address
7504 MARIETTA LN, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T17:35:48.000
Update Date
2026-03-10T02:07:20.000
Closed Date
2026-03-10T02:07:20.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aguQOAAY
Lat Location
(32.65833524001920000,-96.81465706481958000)
25-00185160
Service Request Number: 25-00185160 • Address: 5003 S DENLEY DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00185160
Address
5003 S DENLEY DR, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-04-28T23:59:00.000
Status
Closed
Created Date
2025-04-23T21:43:09.000
Update Date
2025-04-25T06:33:29.000
Closed Date
2025-04-25T06:33:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000eRYjKAAW
Lat Location
(32.68684919008454400,-96.79140122166015000)
24-00196113
Service Request Number: 24-00196113 • Address: 10106 APPLE CREEK DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
24-00196113
Address
10106 APPLE CREEK DR, DALLAS, TX, 75243
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-04-29T23:59:00.000
Status
Closed
Created Date
2024-04-28T16:03:58.000
Update Date
2024-04-28T16:27:07.000
Closed Date
2024-04-28T16:27:07.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007lPglAAE
Lat Location
(32.91450478733310000,-96.72090427885630000)
26-00261181
Service Request Number: 26-00261181 • Address: 4600 YANCY ST, DALLAS, TX, 75216 • City Council District: 7
Service Request Number
26-00261181
Address
4600 YANCY ST, DALLAS, TX, 75216
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-06-23T23:59:00.000
Status
Closed
Created Date
2026-06-15T15:41:42.000
Update Date
2026-06-18T09:04:30.000
Closed Date
2026-06-16T09:03:32.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001vivE9AAI
Lat Location
(32.71257550562395000,-96.74396526034195000)
21-00906595
Service Request Number: 21-00906595 • Address: 8714 SAN LEANDRO DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
21-00906595
Address
8714 SAN LEANDRO DR, DALLAS, TX, 75218
City Council District
9
Department
Office of Housing and Community Empowerment
Service Request Type
Housing & Neighborhood Revitalization – HOU
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-10-21T23:59:00.000
Status
Closed
Created Date
2021-10-14T16:24:31.000
Update Date
2025-09-30T22:58:26.000
Closed Date
2021-10-25T09:44:44.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500t000000sU2URAA0
Lat Location
(32.81829560257788000,-96.70502072094393000)
26-00186458
Service Request Number: 26-00186458 • Address: 3204 BASIL CT, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00186458
Address
3204 BASIL CT, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-05-05T23:59:00.000
Status
Closed (Transferred)
Created Date
2026-05-02T09:32:06.000
Update Date
2026-05-02T09:37:40.000
Closed Date
2026-05-02T09:37:38.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001mSHg7AAG
Lat Location
(32.79354294981569500,-96.78827483594793000)
26-00324718
Service Request Number: 26-00324718 • Address: 4363 S HAMPTON RD, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
26-00324718
Address
4363 S HAMPTON RD, DALLAS, TX, 75232
City Council District
3
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-08-06T23:59:00.000
Status
Closed
Created Date
2026-07-23T12:07:35.000
Update Date
2026-08-01T16:16:12.000
Closed Date
2026-07-30T16:15:37.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000024b4NuAAI
Lat Location
(32.68916257744026400,-96.85729779248456000)
23-00333321
Service Request Number: 23-00333321 • Address: 6631 LARMANDA ST, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
23-00333321
Address
6631 LARMANDA ST, DALLAS, TX, 75231
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-07-21T23:59:00.000
Status
Closed
Created Date
2023-07-20T13:21:38.000
Update Date
2023-07-20T16:48:19.000
Closed Date
2023-07-20T16:48:19.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005xP44AAE
Lat Location
(32.86440845892935000,-96.74626015906920000)
22-00044317
Service Request Number: 22-00044317 • Address: 8329 ELDON DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00044317
Address
8329 ELDON DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-02-06T00:59:00.000
Status
Closed
Created Date
2022-02-04T10:46:44.000
Update Date
2023-06-08T23:30:30.000
Closed Date
2022-02-04T18:24:37.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001KcBbAAK
Lat Location
(32.73913078182340000,-96.67816958450852000)
25-00234764
Service Request Number: 25-00234764 • Address: 5515 CULVER ST, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
25-00234764
Address
5515 CULVER ST, DALLAS, TX, 75223
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-05-22T18:59:00.000
Status
Closed (Transferred)
Created Date
2025-05-15T15:59:13.000
Update Date
2025-05-20T12:18:03.000
Closed Date
2025-05-20T12:18:01.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00000iJ8AFAA0
Lat Location
(32.79018098649249400,-96.74729881264858000)
25-00109792
Service Request Number: 25-00109792 • Address: 4338 BONHAM ST, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
25-00109792
Address
4338 BONHAM ST, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-03-12T19:05:44.000
Update Date
2025-03-17T09:57:11.000
Closed Date
2025-03-17T09:11:05.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000YSTYAAA5
Lat Location
(32.88840794184091000,-96.83574888924136000)
24-00117588
Service Request Number: 24-00117588 • Address: 5939 SMOKE GLASS TRL, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
24-00117588
Address
5939 SMOKE GLASS TRL, DALLAS, TX, 75252
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-03-14T12:40:13.000
Update Date
2024-03-19T10:47:19.000
Closed Date
2024-03-19T10:47:17.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007TGmmAAG
Lat Location
(33.01044877293312000,-96.80541701137645000)
26-00095183
Service Request Number: 26-00095183 • Address: 300 N RIVERFRONT BLVD, DALLAS, TX, 75207 • City Council District: 6
Service Request Number
26-00095183
Address
300 N RIVERFRONT BLVD, DALLAS, TX, 75207
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T16:33:28.000
Update Date
2026-03-09T19:42:13.000
Closed Date
2026-03-09T19:42:10.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001agVlKAAU
Lat Location
(32.77961935055389000,-96.81333701232222000)
22-00275327
Service Request Number: 22-00275327 • Address: 9524 HIGHEDGE DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
22-00275327
Address
9524 HIGHEDGE DR, DALLAS, TX, 75238
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-07-07T23:59:00.000
Status
Closed
Created Date
2022-06-29T15:25:09.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-07-08T16:37:17.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002jojxAAA
Lat Location
(32.87573963504346600,-96.72591020938587000)
26-00149046
Service Request Number: 26-00149046 • Address: 707 N BAGLEY ST, DALLAS, TX, 75211 • City Council District: 6
Service Request Number
26-00149046
Address
707 N BAGLEY ST, DALLAS, TX, 75211
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-10T11:14:58.000
Update Date
2026-04-14T10:44:57.000
Closed Date
2026-04-14T10:44:57.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001hEzqLAAS
Lat Location
(32.75047125741583000,-96.91290771464791000)
26-00094622
Service Request Number: 26-00094622 • Address: 5100 LEMMON AVE, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00094622
Address
5100 LEMMON AVE, DALLAS, TX, 75209
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T13:12:29.000
Update Date
2026-03-09T17:33:51.000
Closed Date
2026-03-09T17:33:48.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001acdeDAAQ
Lat Location
(32.82434075491250000,-96.81974542133551000)
20-01070482
Service Request Number: 20-01070482 • Address: BRANDON ST & S OAK CLIFF BLVD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
20-01070482
Address
BRANDON ST & S OAK CLIFF BLVD, DALLAS, TX, 75208
City Council District
1
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2020-10-29T23:59:00.000
Status
Closed
Created Date
2020-10-27T15:47:49.000
Update Date
2023-06-09T03:44:00.000
Closed Date
2020-10-27T15:55:15.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000aVbKxAAK
Lat Location
(32.73157463550224000,-96.85303035343468000)
21-00473854
Service Request Number: 21-00473854 • Address: 1416 LAURENWOOD DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
21-00473854
Address
1416 LAURENWOOD DR, DALLAS, TX, 75217
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-05-28T23:59:00.000
Status
Closed
Created Date
2021-05-26T07:49:31.000
Update Date
2023-06-09T00:55:15.000
Closed Date
2021-05-28T12:57:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000mOw3MAAS
Lat Location
(32.68681243109988000,-96.65064770247454000)
21-00042962
Service Request Number: 21-00042962 • Address: 2647 ANDREA LN, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00042962
Address
2647 ANDREA LN, DALLAS, TX, 75228
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-01-18T00:59:00.000
Status
Closed
Created Date
2021-01-14T18:22:19.000
Update Date
2023-06-09T03:02:44.000
Closed Date
2021-01-14T18:48:03.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000egWjgAAE
Lat Location
(32.82776886122192000,-96.66941509030003000)
24-00425137
Service Request Number: 24-00425137 • Address: 1653 HARRIS CT, DALLAS, TX, 75223 • City Council District: 7
Service Request Number
24-00425137
Address
1653 HARRIS CT, DALLAS, TX, 75223
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-09-01T16:11:00.000
Update Date
2024-09-04T10:54:10.000
Closed Date
2024-09-04T10:54:09.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000006tvQPAAY
Lat Location
(32.78092555696887400,-96.75042137660678000)
26-00086687
Service Request Number: 26-00086687 • Address: 9553 TIMBERLINE DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00086687
Address
9553 TIMBERLINE DR, DALLAS, TX, 75220
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-04T11:40:51.000
Update Date
2026-03-09T15:50:40.000
Closed Date
2026-03-09T15:50:39.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZeSSNAA3
Lat Location
(32.85839298957909400,-96.86728542440058000)
26-00088283
Service Request Number: 26-00088283 • Address: 5026 HARVEST HILL RD, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
26-00088283
Address
5026 HARVEST HILL RD, DALLAS, TX, 75244
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-05T09:12:38.000
Update Date
2026-03-09T12:20:12.000
Closed Date
2026-03-09T12:19:59.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Zre4IAAR
Lat Location
(32.92129707309274000,-96.82281391106986000)
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