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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00152430
Service Request Number: 26-00152430 • Address: S POLK ST & REYNOLDSTON LN, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
26-00152430
Address
S POLK ST & REYNOLDSTON LN, DALLAS, TX, 75232
City Council District
4
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-13T08:29:53.000
Update Date
2026-04-14T08:02:51.000
Closed Date
2026-04-14T08:02:37.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hb3nFAAQ
Lat Location
(32.67675386647419000,-96.84010643238085000)
25-00254727
Service Request Number: 25-00254727 • Address: 11027 GENETTA DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
25-00254727
Address
11027 GENETTA DR, DALLAS, TX, 75228
City Council District
9
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-06-13T18:59:00.000
Status
Closed
Created Date
2025-05-30T15:12:30.000
Update Date
2026-05-15T13:34:23.000
Closed Date
2026-05-15T13:34:03.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000jp4AvAAI
Lat Location
(32.84401308486702000,-96.65731779913679000)
23-00260586
Service Request Number: 23-00260586 • Address: 9745 POST DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
23-00260586
Address
9745 POST DR, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-06-09T19:06:38.000
Update Date
2023-06-12T10:19:51.000
Closed Date
2023-06-12T10:19:49.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005jxRmAAI
Lat Location
(32.87191944958901500,-96.85163838032184000)
26-00342244
Service Request Number: 26-00342244 • Address: 5505 NORTHAVEN RD, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00342244
Address
5505 NORTHAVEN RD, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-03T15:17:03.000
Update Date
2026-08-08T07:55:10.000
Closed Date
2026-08-06T07:54:32.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs0000270UCNAA2
Lat Location
(32.90236893829937000,-96.81415177275929000)
24-00098220
Service Request Number: 24-00098220 • Address: 1400 S EDGEFIELD AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
24-00098220
Address
1400 S EDGEFIELD AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-03-02T08:42:36.000
Update Date
2024-03-12T09:50:08.000
Closed Date
2024-03-12T09:50:08.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007OAjgAAG
Lat Location
(32.73190152409405000,-96.84413270658841000)
23-00450935
Service Request Number: 23-00450935 • Address: 7700 HUNNICUT RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
23-00450935
Address
7700 HUNNICUT RD, DALLAS, TX, 75228
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - PBW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2023-10-13T23:59:00.000
Status
Closed
Created Date
2023-09-28T13:26:38.000
Update Date
2024-10-01T00:08:46.000
Closed Date
2023-09-29T07:15:46.000
Outcome
Work Not Completed
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006NQXhAAO
Lat Location
(32.79431475333195000,-96.71181235312932000)
23-00363890
Service Request Number: 23-00363890 • Address: 3147 CALLE BELLA DR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
23-00363890
Address
3147 CALLE BELLA DR, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-07T09:55:59.000
Update Date
2023-08-07T11:59:33.000
Closed Date
2023-08-07T11:59:31.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000063oMHAAY
Lat Location
(32.70701369505149000,-96.90405430143932000)
25-00003492
Service Request Number: 25-00003492 • Address: 6928 PROSPER ST, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
25-00003492
Address
6928 PROSPER ST, DALLAS, TX, 75209
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-01-08T00:59:00.000
Status
Closed
Created Date
2025-01-03T15:43:27.000
Update Date
2025-01-03T17:49:32.000
Closed Date
2025-01-03T17:49:31.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Oyw1oAAB
Lat Location
(32.84246033204454000,-96.82836157526899000)
23-00375319
Service Request Number: 23-00375319 • Address: 1817 N EDGEFIELD AVE, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
23-00375319
Address
1817 N EDGEFIELD AVE, DALLAS, TX, 75208
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-08-16T23:59:00.000
Status
Closed
Created Date
2023-08-13T16:58:57.000
Update Date
2023-08-13T23:27:48.000
Closed Date
2023-08-13T23:27:48.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z0000066C7kAAE
Lat Location
(32.76859324554532500,-96.84206827846425000)
26-00093581
Service Request Number: 26-00093581 • Address: 2901 INDIANA ST, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
26-00093581
Address
2901 INDIANA ST, DALLAS, TX, 75226
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-08T21:31:16.000
Update Date
2026-03-09T13:51:52.000
Closed Date
2026-03-09T13:51:49.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aTpBZAA0
Lat Location
(32.78565858277592000,-96.78273491829522000)
25-00105475
Service Request Number: 25-00105475 • Address: 2710 PENNSYLVANIA AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00105475
Address
2710 PENNSYLVANIA AVE, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-03-10T16:44:34.000
Update Date
2025-03-13T15:24:04.000
Closed Date
2025-03-13T14:38:21.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Y46BJAAZ
Lat Location
(32.76667297284854000,-96.76764122585504000)
22-00088386
Service Request Number: 22-00088386 • Address: 4407 SEXTON LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
22-00088386
Address
4407 SEXTON LN, DALLAS, TX, 75229
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-03-11T00:59:00.000
Status
Closed
Created Date
2022-03-08T17:57:08.000
Update Date
2023-06-08T23:35:37.000
Closed Date
2022-03-08T18:12:24.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000001VxsYAAS
Lat Location
(32.88694084489483000,-96.83443510861188000)
23-00341395
Service Request Number: 23-00341395 • Address: 6306 LINDEN LN, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
23-00341395
Address
6306 LINDEN LN, DALLAS, TX, 75230
City Council District
11
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-08-08T23:59:00.000
Status
Closed
Created Date
2023-07-25T12:39:47.000
Update Date
2023-07-27T13:22:22.000
Closed Date
2023-07-27T13:22:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005zA5CAAU
Lat Location
(32.92240079191872000,-96.79714269934522000)
23-00236650
Service Request Number: 23-00236650 • Address: 5818 GOLDENEYE LN, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
23-00236650
Address
5818 GOLDENEYE LN, DALLAS, TX, 75249
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2023-07-12T19:44:21.000
Status
Closed
Created Date
2023-05-27T19:44:21.000
Update Date
2023-06-07T01:03:42.000
Closed Date
2023-06-06T10:32:04.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005g7XQAAY
Lat Location
(32.65315935952591000,-96.97139975610077000)
26-00127439
Service Request Number: 26-00127439 • Address: ALOCASIA DR & COIT RD, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00127439
Address
ALOCASIA DR & COIT RD, DALLAS, TX, 75252
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Bulb Out/NonConflict Hd Trn VO - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-01T23:59:00.000
Status
Closed
Created Date
2026-03-28T11:07:40.000
Update Date
2026-03-30T10:47:15.000
Closed Date
2026-03-30T10:47:14.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001ebr5qAAA
Lat Location
(32.98444344441455000,-96.76811119278172000)
26-00204486
Service Request Number: 26-00204486 • Address: 1701 CADIZ ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
26-00204486
Address
1701 CADIZ ST, DALLAS, TX, 75201
City Council District
2
Department
Code Compliance
Service Request Type
Unsheltered Feeding - CCS
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-05-20T23:59:00.000
Status
Closed
Created Date
2026-05-13T08:37:34.000
Update Date
2026-05-15T15:59:20.000
Closed Date
2026-05-15T15:59:20.000
Outcome
Violation Complied
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001oecnfAAA
Lat Location
(32.77549995886922000,-96.79434114639191000)
23-00392862
Service Request Number: 23-00392862 • Address: 3624 AMBER HILLS DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
23-00392862
Address
3624 AMBER HILLS DR, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-23T12:25:28.000
Update Date
2023-12-21T09:26:17.000
Closed Date
2023-12-21T09:26:16.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z0000069sZaAAI
Lat Location
(32.99267345834125000,-96.85260811326593000)
24-00453461
Service Request Number: 24-00453461 • Address: ELDON DR & OAK HILL CIR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00453461
Address
ELDON DR & OAK HILL CIR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-09-21T18:59:00.000
Status
Closed
Created Date
2024-09-18T12:07:17.000
Update Date
2024-09-23T10:14:12.000
Closed Date
2024-09-23T10:14:12.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs000009IaW7AAK
Lat Location
(32.73960557334677000,-96.67014917253329000)
22-00013725
Service Request Number: 22-00013725 • Address: 3822 ROSS AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
22-00013725
Address
3822 ROSS AVE, DALLAS, TX, 75204
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-01-14T00:59:00.000
Status
Closed
Created Date
2022-01-11T16:32:44.000
Update Date
2023-06-08T23:28:43.000
Closed Date
2022-01-12T13:55:41.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000vKv5iAAC
Lat Location
(32.79801917132144000,-96.78578094037070000)
26-00095298
Service Request Number: 26-00095298 • Address: 13800 WATERFALL PL, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
26-00095298
Address
13800 WATERFALL PL, DALLAS, TX, 75240
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T17:35:36.000
Update Date
2026-03-09T20:37:57.000
Closed Date
2026-03-09T20:37:51.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ahWtqAAE
Lat Location
(32.93709032827796000,-96.76462222362399000)
26-00150681
Service Request Number: 26-00150681 • Address: 2603 FORDHAM RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00150681
Address
2603 FORDHAM RD, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-11T10:10:49.000
Update Date
2026-04-14T15:49:26.000
Closed Date
2026-04-14T15:49:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hPFSPAA4
Lat Location
(32.70603516766792000,-96.78377237252000000)
25-00551830
Service Request Number: 25-00551830 • Address: 2076 CORVETTE DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00551830
Address
2076 CORVETTE DR, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-11-21T00:59:00.000
Status
Closed
Created Date
2025-11-18T14:31:45.000
Update Date
2025-11-18T17:52:16.000
Closed Date
2025-11-18T17:52:16.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001Ejm1VAAR
Lat Location
(32.74787866008290000,-96.65363196128729000)
22-00250181
Service Request Number: 22-00250181 • Address: 4926 EAST GRAND AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
22-00250181
Address
4926 EAST GRAND AVE, DALLAS, TX, 75223
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TRN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-06-29T23:59:00.000
Status
Closed
Created Date
2022-06-14T08:58:04.000
Update Date
2026-08-07T14:06:29.000
Closed Date
2022-06-21T13:15:14.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002SE28AAG
Lat Location
(32.78842428046572000,-96.75301266796528000)
26-00167797
Service Request Number: 26-00167797 • Address: 1414 DOYLE AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00167797
Address
1414 DOYLE AVE, DALLAS, TX, 75203
City Council District
4
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-23T23:59:00.000
Status
Closed
Created Date
2026-04-21T20:44:24.000
Update Date
2026-04-22T09:03:42.000
Closed Date
2026-04-22T08:56:58.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001jaDh4AAE
Lat Location
(32.74269064966629400,-96.80202326573435000)
24-00430598
Service Request Number: 24-00430598 • Address: 1510 PACIFIC AVE, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
24-00430598
Address
1510 PACIFIC AVE, DALLAS, TX, 75201
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-09-09T23:59:00.000
Status
Closed (Transferred)
Created Date
2024-08-30T14:47:32.000
Update Date
2024-09-05T08:39:47.000
Closed Date
2024-09-05T08:39:44.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000007LCYUAA4
Lat Location
(32.78192340236308000,-96.79984413994191000)
23-00338358
Service Request Number: 23-00338358 • Address: 410 AVENUE H, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
23-00338358
Address
410 AVENUE H, DALLAS, TX, 75203
City Council District
4
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - DEV
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-07-28T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-07-14T14:10:20.000
Update Date
2023-07-24T09:31:58.000
Closed Date
2023-07-24T09:31:54.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005ycVKAAY
Lat Location
(32.74467811040652500,-96.79192263542811000)
26-00349915
Service Request Number: 26-00349915 • Address: 9700 KITTYHAWK LN, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00349915
Address
9700 KITTYHAWK LN, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-08-11T23:59:00.000
Status
Closed
Created Date
2026-08-07T12:46:12.000
Update Date
2026-08-08T21:23:29.000
Closed Date
2026-08-08T21:23:28.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000288w1FAAQ
Lat Location
(32.72633331534788000,-96.65561302296126000)
25-00308591
Service Request Number: 25-00308591 • Address: 8000 ABRAMSHIRE AVE, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
25-00308591
Address
8000 ABRAMSHIRE AVE, DALLAS, TX, 75231
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-07-09T18:59:00.000
Status
Closed
Created Date
2025-06-27T20:59:52.000
Update Date
2025-07-01T07:08:56.000
Closed Date
2025-07-01T07:08:45.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000o2ennAAA
Lat Location
(32.88343108350537000,-96.74352853764456000)
24-00458674
Service Request Number: 24-00458674 • Address: 3923 SONORA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00458674
Address
3923 SONORA AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-09-22T23:59:00.000
Status
Closed
Created Date
2024-09-21T12:10:56.000
Update Date
2024-09-22T19:38:25.000
Closed Date
2024-09-22T19:38:24.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000009kuN1AAI
Lat Location
(32.70171558136790000,-96.79512980894748000)
26-00075440
Service Request Number: 26-00075440 • Address: 14047 BROOKRIDGE DR, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
26-00075440
Address
14047 BROOKRIDGE DR, DALLAS, TX, 75240
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-25T10:54:30.000
Update Date
2026-03-09T12:03:16.000
Closed Date
2026-03-09T11:16:45.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YD1GkAAL
Lat Location
(32.93813725280038000,-96.78494674522138000)
22-00556899
Service Request Number: 22-00556899 • Address: 8025 RACINE DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
22-00556899
Address
8025 RACINE DR, DALLAS, TX, 75232
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-30T00:59:00.000
Status
Closed
Created Date
2022-12-24T09:53:09.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2022-12-30T09:18:14.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004Z4qlAAC
Lat Location
(32.64988999127600500,-96.83605060404815000)
26-00152972
Service Request Number: 26-00152972 • Address: 2892 ROCHESTER ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00152972
Address
2892 ROCHESTER ST, DALLAS, TX, 75215
City Council District
7
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-14T23:59:00.000
Status
Closed
Created Date
2026-04-13T11:46:07.000
Update Date
2026-04-14T11:34:30.000
Closed Date
2026-04-14T11:34:17.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hekpJAAQ
Lat Location
(32.74008301674522000,-96.74966185349038000)
26-00144753
Service Request Number: 26-00144753 • Address: 6515 KENWOOD AVE, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00144753
Address
6515 KENWOOD AVE, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Visibility Obstruction - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-04-08T10:16:10.000
Update Date
2026-04-14T13:43:04.000
Closed Date
2026-04-14T13:42:59.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001gjjJdAAI
Lat Location
(32.83270538107422000,-96.74957963398090000)
21-00403728
Service Request Number: 21-00403728 • Address: 8776 WALNUT HILL LN, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
21-00403728
Address
8776 WALNUT HILL LN, DALLAS, TX, 75231
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TRN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-05-19T23:59:00.000
Status
Closed
Created Date
2021-05-05T18:20:06.000
Update Date
2026-08-07T14:06:29.000
Closed Date
2021-05-18T12:31:04.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500t000000lc7SWAAY
Lat Location
(32.88018834161703600,-96.74299249986032000)
26-00091807
Service Request Number: 26-00091807 • Address: 2607 HIBERNIA ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00091807
Address
2607 HIBERNIA ST, DALLAS, TX, 75204
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-17T23:59:00.000
Status
Closed
Created Date
2026-03-06T19:44:45.000
Update Date
2026-03-09T18:56:53.000
Closed Date
2026-03-09T18:56:39.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aIAmsAAG
Lat Location
(32.79606975153767000,-96.80130465207938000)
23-00396351
Service Request Number: 23-00396351 • Address: 2326 HUDSPETH AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00396351
Address
2326 HUDSPETH AVE, DALLAS, TX, 75216
City Council District
4
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-08-29T23:59:00.000
Status
Closed
Created Date
2023-08-25T09:50:43.000
Update Date
2023-08-27T15:47:54.000
Closed Date
2023-08-27T15:47:54.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000006Ah4NAAS
Lat Location
(32.70589139599301000,-96.79097994225046000)
24-00275547
Service Request Number: 24-00275547 • Address: 730 W 9TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
24-00275547
Address
730 W 9TH ST, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-07T16:55:22.000
Update Date
2024-06-08T10:49:52.000
Closed Date
2024-06-08T10:49:52.000
Priority
Emergency
Method Received Description
Phone
Unique Key
5008z0000081tfFAAQ
Lat Location
(32.74627232998271600,-96.83452036929334000)
23-00407781
Service Request Number: 23-00407781 • Address: 11141 CACTUS LN, DALLAS, TX, 75238 • City Council District: 9
Service Request Number
23-00407781
Address
11141 CACTUS LN, DALLAS, TX, 75238
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-09-08T23:59:00.000
Status
Closed
Created Date
2023-08-31T16:26:44.000
Update Date
2023-09-07T14:32:43.000
Closed Date
2023-09-07T14:32:43.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006DAovAAG
Lat Location
(32.86873561322962000,-96.69038843353236000)
22-00458561
Service Request Number: 22-00458561 • Address: 7422 LA SOBRINA DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
22-00458561
Address
7422 LA SOBRINA DR, DALLAS, TX, 75248
City Council District
12
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-11-02T23:59:00.000
Status
Closed
Created Date
2022-10-19T15:08:45.000
Update Date
2023-06-08T02:39:53.000
Closed Date
2022-10-28T06:28:51.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
5008z000003sm7XAAQ
Lat Location
(32.96859881928814000,-96.78002955575052000)
25-00389031
Service Request Number: 25-00389031 • Address: 1700 JOHN WEST RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
25-00389031
Address
1700 JOHN WEST RD, DALLAS, TX, 75228
City Council District
7
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-08-26T23:59:00.000
Status
Closed
Created Date
2025-08-12T15:02:24.000
Update Date
2026-05-15T13:25:24.000
Closed Date
2026-05-15T13:25:21.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000vqS4GAAU
Lat Location
(32.80681431745428000,-96.68736809359268000)
25-00441923
Service Request Number: 25-00441923 • Address: 12727 HILLCREST RD, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
25-00441923
Address
12727 HILLCREST RD, DALLAS, TX, 75230
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-09-11T15:57:35.000
Update Date
2025-09-12T11:33:12.000
Closed Date
2025-09-12T11:33:11.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000010mxYNAAY
Lat Location
(32.92182360315082000,-96.78651196046052000)
26-00267769
Service Request Number: 26-00267769 • Address: 2109 S BUCKNER BLVD, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00267769
Address
2109 S BUCKNER BLVD, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-18T21:29:02.000
Update Date
2026-06-18T21:36:00.000
Closed Date
2026-06-18T21:36:00.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001wa9PRAAY
Lat Location
(32.74901881178244000,-96.68312309483066000)
25-00185164
Service Request Number: 25-00185164 • Address: 2802 CARLSON DR, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
25-00185164
Address
2802 CARLSON DR, DALLAS, TX, 75235
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-23T21:50:55.000
Update Date
2025-04-24T15:09:58.000
Closed Date
2025-04-24T15:09:57.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000eRYD7AAO
Lat Location
(32.82215456891156400,-96.83222291633288000)
26-00209623
Service Request Number: 26-00209623 • Address: 716 W 7TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00209623
Address
716 W 7TH ST, DALLAS, TX, 75208
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-05-17T23:59:00.000
Status
Closed
Created Date
2026-05-15T15:07:59.000
Update Date
2026-05-15T16:46:13.000
Closed Date
2026-05-15T16:46:12.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001pI76nAAC
Lat Location
(32.74883525622599000,-96.83425058660633000)
26-00093500
Service Request Number: 26-00093500 • Address: 6923 CHEVY CHASE AVE, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
26-00093500
Address
6923 CHEVY CHASE AVE, DALLAS, TX, 75225
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-08T18:47:15.000
Update Date
2026-03-09T11:11:03.000
Closed Date
2026-03-09T11:11:03.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aSsbLAAS
Lat Location
(32.87180070221485000,-96.78629886998160000)
22-00178480
Service Request Number: 22-00178480 • Address: 443 W DAVIS ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
22-00178480
Address
443 W DAVIS ST, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-04-25T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-04-11T16:12:12.000
Update Date
2023-06-08T22:44:28.000
Closed Date
2022-05-04T10:48:35.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000023yfsAAA
Lat Location
(32.74960493956290000,-96.82983897258157000)
26-00340036
Service Request Number: 26-00340036 • Address: LEMMON AVE & DOROTHY AVE, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
26-00340036
Address
LEMMON AVE & DOROTHY AVE, DALLAS, TX, 75209
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic - Construction Signs - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-07T23:59:00.000
Status
Closed
Created Date
2026-08-01T21:28:47.000
Update Date
2026-08-08T14:33:10.000
Closed Date
2026-08-06T14:32:48.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs000026hv71AAA
Lat Location
(32.82694591302758600,-96.82310811979800000)
21-00331319
Service Request Number: 21-00331319 • Address: 9339 PRAIRIE OAK DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00331319
Address
9339 PRAIRIE OAK DR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-04-14T08:05:46.000
Update Date
2023-06-09T01:54:51.000
Closed Date
2021-06-13T12:13:47.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000jyUAiAAM
Lat Location
(32.71564933492013000,-96.66006833352333000)
24-00211069
Service Request Number: 24-00211069 • Address: 109 MITSCHER DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00211069
Address
109 MITSCHER DR, DALLAS, TX, 75224
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-05-13T23:59:00.000
Status
Closed
Created Date
2024-05-06T16:34:48.000
Update Date
2024-05-09T08:30:31.000
Closed Date
2024-05-09T08:30:30.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007oneyAAA
Lat Location
(32.71239868905948000,-96.82316116310800000)
26-00060203
Service Request Number: 26-00060203 • Address: 4900 TERRY ST, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
26-00060203
Address
4900 TERRY ST, DALLAS, TX, 75223
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Alley Repair - Routine - TPW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-05-14T23:59:00.000
Status
Closed
Created Date
2026-02-15T10:55:19.000
Update Date
2026-03-09T07:24:18.000
Closed Date
2026-03-09T07:23:59.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001W835pAAB
Lat Location
(32.79246745752299000,-96.76049141324626000)
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