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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
21-00730350
Service Request Number: 21-00730350 • Address: 3631 INGLESIDE DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
21-00730350
Address
3631 INGLESIDE DR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-08-11T23:59:00.000
Status
Closed
Created Date
2021-08-07T14:42:23.000
Update Date
2023-06-09T00:48:28.000
Closed Date
2021-08-11T09:40:52.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000pBuULAA0
Lat Location
(32.88967151725983000,-96.85907791627143000)
24-00258188
Service Request Number: 24-00258188 • Address: 4616 HALLMARK DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
24-00258188
Address
4616 HALLMARK DR, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-05-31T10:13:26.000
Update Date
2024-06-06T12:35:57.000
Closed Date
2024-06-06T12:35:56.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007yUt3AAE
Lat Location
(32.90529141019788000,-96.82916177657022000)
26-00308202
Service Request Number: 26-00308202 • Address: 4418 SOMERVILLE AVE, DALLAS, TX, 75206 • City Council District: 9
Service Request Number
26-00308202
Address
4418 SOMERVILLE AVE, DALLAS, TX, 75206
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-07-15T23:59:00.000
Status
Closed
Created Date
2026-07-14T07:51:18.000
Update Date
2026-07-16T19:55:04.000
Closed Date
2026-07-14T19:53:59.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000022OHomAAG
Lat Location
(32.84035505303207000,-96.76229083142634000)
23-00312245
Service Request Number: 23-00312245 • Address: 4939 CREIGHTON DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
23-00312245
Address
4939 CREIGHTON DR, DALLAS, TX, 75214
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-07-14T23:59:00.000
Status
Closed
Created Date
2023-07-08T15:48:22.000
Update Date
2023-07-13T08:31:26.000
Closed Date
2023-07-13T08:31:26.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005t8tSAAQ
Lat Location
(32.84787504383646000,-96.76066640098290000)
23-00325893
Service Request Number: 23-00325893 • Address: 10500 PRESTON RD, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
23-00325893
Address
10500 PRESTON RD, DALLAS, TX, 75230
City Council District
13
Department
Water Utilities
Service Request Type
Creek/Culvert Maintenance -DWU
Ert Estimated Response Time
14 Business Days
Overall Service Request Due Date
2023-10-11T23:59:00.000
Status
Closed
Created Date
2023-07-17T09:54:46.000
Update Date
2023-07-18T06:25:13.000
Closed Date
2023-07-18T06:25:12.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005vzftAAA
Lat Location
(32.88872113823883000,-96.80372448332443000)
23-00571833
Service Request Number: 23-00571833 • Address: 6900 HOLLIS AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
23-00571833
Address
6900 HOLLIS AVE, DALLAS, TX, 75227
City Council District
5
Department
Transportation and Public Works
Service Request Type
Traffic - Speed Control - TRN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-02-06T00:59:00.000
Status
Closed
Created Date
2023-12-20T12:23:52.000
Update Date
2026-08-07T13:58:09.000
Closed Date
2024-10-08T14:35:53.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006tdBlAAI
Lat Location
(32.76657185799017000,-96.70211430945650000)
25-00474023
Service Request Number: 25-00474023 • Address: 7440 E NORTHWEST HWY, DALLAS, TX, 75231 • City Council District: 9
Service Request Number
25-00474023
Address
7440 E NORTHWEST HWY, DALLAS, TX, 75231
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-10-03T23:59:00.000
Status
Closed
Created Date
2025-09-30T07:12:53.000
Update Date
2025-10-01T16:20:34.000
Closed Date
2025-10-01T16:20:15.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000013f6qPAAQ
Lat Location
(32.85468916105986600,-96.73310814596024000)
26-00084064
Service Request Number: 26-00084064 • Address: 6900 LA COSA DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
26-00084064
Address
6900 LA COSA DR, DALLAS, TX, 75248
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Shopping Cart Routine Pickup - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-02T20:04:36.000
Update Date
2026-03-09T12:14:58.000
Closed Date
2026-03-09T12:14:33.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZHNRlAAP
Lat Location
(32.95947101420762000,-96.79009183568724000)
25-00206610
Service Request Number: 25-00206610 • Address: 2122 RUGGED DR E, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
25-00206610
Address
2122 RUGGED DR E, DALLAS, TX, 75224
City Council District
1
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-05-27T18:59:00.000
Status
Closed
Created Date
2025-05-05T18:06:59.000
Update Date
2025-05-08T08:53:25.000
Closed Date
2025-05-08T08:53:11.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000g6b6LAAQ
Lat Location
(32.72509241744856000,-96.84733402309696000)
23-00417911
Service Request Number: 23-00417911 • Address: 2752 FLOWERING PEACH LN, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
23-00417911
Address
2752 FLOWERING PEACH LN, DALLAS, TX, 75212
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-09-08T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-08-31T14:08:58.000
Update Date
2023-09-07T16:23:57.000
Closed Date
2023-09-07T16:23:54.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
5008z000006FWICAA4
Lat Location
(32.77689012313983000,-96.83872678246371000)
25-00157483
Service Request Number: 25-00157483 • Address: 2343 WYCLIFF AVE, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
25-00157483
Address
2343 WYCLIFF AVE, DALLAS, TX, 75219
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2025-04-24T18:59:00.000
Status
Closed
Created Date
2025-04-09T01:20:47.000
Update Date
2025-04-18T14:37:45.000
Closed Date
2025-04-18T14:37:45.000
Outcome
Final Results
Priority
Standard
Method Received Description
API
Unique Key
500cs00000cGKeSAAW
Lat Location
(32.80742435478767000,-96.82298339861916000)
21-00267048
Service Request Number: 21-00267048 • Address: 3030 N BUCKNER BLVD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
21-00267048
Address
3030 N BUCKNER BLVD, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-03-25T12:53:56.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-03-26T08:33:43.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000jChc6AAC
Lat Location
(32.80909463294619000,-96.68353423982609000)
26-00039195
Service Request Number: 26-00039195 • Address: PLANO RD & PLANO RD, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00039195
Address
PLANO RD & PLANO RD, DALLAS, TX, 75243
City Council District
10
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-02-03T00:59:00.000
Status
Closed
Created Date
2026-02-01T14:31:47.000
Update Date
2026-02-02T13:03:51.000
Closed Date
2026-02-02T13:03:40.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001TB7eUAAT
Lat Location
(32.90903959938512500,-96.70059527799984000)
26-00435447
Service Request Number: 26-00435447 • Address: 8307 DEEP GREEN DR, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
26-00435447
Address
8307 DEEP GREEN DR, DALLAS, TX, 75249
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-10-06T23:59:00.000
Status
In Progress
Created Date
2026-10-01T15:20:51.000
Update Date
2026-10-02T14:16:42.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002LepJfAAJ
Lat Location
(32.64695736013999000,-96.96603116578501000)
23-00050570
Service Request Number: 23-00050570 • Address: 4406 LARUE ST, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
23-00050570
Address
4406 LARUE ST, DALLAS, TX, 75211
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-02-03T00:59:00.000
Status
Closed
Created Date
2023-02-01T09:30:45.000
Update Date
2023-06-07T01:44:11.000
Closed Date
2023-02-01T18:20:15.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000051BSfAAM
Lat Location
(32.71247647489272000,-96.89158430274226000)
21-00267090
Service Request Number: 21-00267090 • Address: 1818 N WESTMORELAND RD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00267090
Address
1818 N WESTMORELAND RD, DALLAS, TX, 75212
City Council District
6
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-03-26T23:59:00.000
Status
Closed
Created Date
2021-03-25T13:01:26.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-03-25T13:03:16.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000jChTVAA0
Lat Location
(32.76865893581826600,-96.87372639349098000)
25-00422975
Service Request Number: 25-00422975 • Address: 9444 CABO SAN LUCAS DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
25-00422975
Address
9444 CABO SAN LUCAS DR, DALLAS, TX, 75217
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-09-09T23:59:00.000
Status
Closed
Created Date
2025-09-02T08:08:31.000
Update Date
2025-09-05T10:22:32.000
Closed Date
2025-09-05T10:22:32.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000yyh9GAAQ
Lat Location
(32.68408194748408000,-96.66072578283135000)
25-00328899
Service Request Number: 25-00328899 • Address: 3500 W COLORADO BLVD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00328899
Address
3500 W COLORADO BLVD, DALLAS, TX, 75211
City Council District
1
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-07-11T18:59:00.000
Status
Closed
Created Date
2025-07-09T13:47:14.000
Update Date
2025-07-09T14:29:08.000
Closed Date
2025-07-09T14:28:57.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000pjQ7VAAU
Lat Location
(32.76541325962694600,-96.87657715628018000)
25-00249937
Service Request Number: 25-00249937 • Address: 1303 STRICKLAND ST, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00249937
Address
1303 STRICKLAND ST, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-28T15:36:52.000
Update Date
2025-05-28T15:57:23.000
Closed Date
2025-05-28T15:57:22.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000jRkuVAAS
Lat Location
(32.73742254850206000,-96.80538280872848000)
25-00138533
Service Request Number: 25-00138533 • Address: 1903 ABSHIRE LN, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
25-00138533
Address
1903 ABSHIRE LN, DALLAS, TX, 75228
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-03-28T16:39:34.000
Update Date
2025-04-03T08:16:50.000
Closed Date
2025-04-03T08:16:50.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000aj95jAAA
Lat Location
(32.81052195014575000,-96.68238611278316000)
23-00312354
Service Request Number: 23-00312354 • Address: 8136 MARY CURRAN CT, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
23-00312354
Address
8136 MARY CURRAN CT, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-07-18T23:59:00.000
Status
Closed
Created Date
2023-07-08T18:06:17.000
Update Date
2023-07-18T09:51:43.000
Closed Date
2023-07-18T09:51:43.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005tATCAA2
Lat Location
(32.98457573286357600,-96.76459245336399000)
25-00040263
Service Request Number: 25-00040263 • Address: 5292 PREAKNESS LN, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
25-00040263
Address
5292 PREAKNESS LN, DALLAS, TX, 75211
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-01-31T18:59:00.000
Status
Closed
Created Date
2025-01-29T17:55:35.000
Update Date
2025-01-30T21:14:21.000
Closed Date
2025-01-30T21:14:18.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000SOrmEAAT
Lat Location
(32.74089845745107400,-96.91288258134793000)
22-00556930
Service Request Number: 22-00556930 • Address: 5750 STONEGATE RD, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
22-00556930
Address
5750 STONEGATE RD, DALLAS, TX, 75209
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-01-06T00:59:00.000
Status
Closed
Created Date
2022-12-24T10:21:02.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2022-12-27T09:17:08.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000004Z5EVAA0
Lat Location
(32.85993230077197000,-96.81370601936563000)
26-00405460
Service Request Number: 26-00405460 • Address: 6620 FIREFLAME DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
26-00405460
Address
6620 FIREFLAME DR, DALLAS, TX, 75248
City Council District
11
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2026-09-26T23:59:00.000
Status
Closed
Created Date
2026-09-11T22:24:39.000
Update Date
2026-09-14T06:21:05.000
Closed Date
2026-09-12T06:20:32.000
Outcome
Final Results
Priority
Standard
Method Received Description
API
Unique Key
500cs00002Gsr3VAAR
Lat Location
(32.96031686889081000,-96.79362597414875000)
20-01173738
Service Request Number: 20-01173738 • Address: 9415 BRUTON RD, DALLAS, TX, 75217 • City Council District: 7
Service Request Number
20-01173738
Address
9415 BRUTON RD, DALLAS, TX, 75217
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-12-03T10:32:57.000
Update Date
2023-06-09T03:16:53.000
Closed Date
2020-12-16T10:51:28.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000cb2IyAAI
Lat Location
(32.74882795741931600,-96.66002468105508000)
24-00058157
Service Request Number: 24-00058157 • Address: 4719 LAKE AVE, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
24-00058157
Address
4719 LAKE AVE, DALLAS, TX, 75219
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-02-08T18:59:00.000
Status
Closed (Duplicate)
Created Date
2024-02-06T16:13:11.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2024-02-06T18:14:37.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000007D4FVAA0
Lat Location
(32.81295476412331000,-96.82633122277561000)
25-00425838
Service Request Number: 25-00425838 • Address: 6550 ELLSWORTH AVE, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
25-00425838
Address
6550 ELLSWORTH AVE, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2025-09-04T18:59:00.000
Status
Closed (Duplicate)
Created Date
2025-09-03T11:07:42.000
Update Date
2025-09-03T12:58:39.000
Closed Date
2025-09-03T12:58:35.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000zHpXeAAK
Lat Location
(32.83328078237001000,-96.74838558868062000)
25-00495813
Service Request Number: 25-00495813 • Address: 2827 W 8TH ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00495813
Address
2827 W 8TH ST, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-10-13T09:53:55.000
Update Date
2025-10-16T16:36:18.000
Closed Date
2025-10-16T15:50:31.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000015udzNAAQ
Lat Location
(32.74816997843085000,-96.86724989783039000)
24-00404606
Service Request Number: 24-00404606 • Address: 7124 HILL FOREST DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
24-00404606
Address
7124 HILL FOREST DR, DALLAS, TX, 75230
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-08-27T23:59:00.000
Status
Closed
Created Date
2024-08-20T12:21:18.000
Update Date
2024-08-23T15:19:37.000
Closed Date
2024-08-23T15:19:37.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000005F1qdAAC
Lat Location
(32.91037786174063000,-96.78308649286603000)
22-00079685
Service Request Number: 22-00079685 • Address: 1827 RICHARDSON AVE, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
22-00079685
Address
1827 RICHARDSON AVE, DALLAS, TX, 75215
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Cost-Plus - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-03-08T00:59:00.000
Status
Closed (Transferred)
Created Date
2022-02-28T14:04:18.000
Update Date
2023-06-08T23:36:48.000
Closed Date
2022-03-03T09:54:54.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001U1FbAAK
Lat Location
(32.76907360936059600,-96.78332799643070000)
26-00402763
Service Request Number: 26-00402763 • Address: 10232 SHELBURNE DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00402763
Address
10232 SHELBURNE DR, DALLAS, TX, 75227
City Council District
7
Department
Police Department
Service Request Type
Traffic Violations (Chronic) - DPD
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-10-01T23:59:00.000
Status
Closed
Created Date
2026-09-10T12:40:25.000
Update Date
2026-10-02T15:22:28.000
Closed Date
2026-10-02T15:22:15.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002GTej1AAD
Lat Location
(32.75137315090968000,-96.64686215348861000)
23-00240442
Service Request Number: 23-00240442 • Address: 4241 W CAMP WISDOM RD, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
23-00240442
Address
4241 W CAMP WISDOM RD, DALLAS, TX, 75237
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-05-31T23:59:00.000
Status
Closed
Created Date
2023-05-30T18:36:27.000
Update Date
2023-06-07T01:05:00.000
Closed Date
2023-05-30T20:10:05.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005gkUQAAY
Lat Location
(32.66210941755759500,-96.88846136812823000)
26-00435477
Service Request Number: 26-00435477 • Address: 7107 LA VISTA DR, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00435477
Address
7107 LA VISTA DR, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
In Progress (Duplicate)
Created Date
2026-10-01T15:28:21.000
Update Date
2026-10-02T10:55:19.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002LfFsQAAV
Lat Location
(32.81053726352056000,-96.73587053857185000)
24-00037844
Service Request Number: 24-00037844 • Address: 2535 SUNDANCE LN, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
24-00037844
Address
2535 SUNDANCE LN, DALLAS, TX, 75287
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-02-01T18:59:00.000
Status
Closed
Created Date
2024-01-25T15:57:34.000
Update Date
2024-02-01T12:46:55.000
Closed Date
2024-02-01T12:46:54.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z00000789EfAAI
Lat Location
(32.99559868138497600,-96.87129201814226000)
25-00328992
Service Request Number: 25-00328992 • Address: 10236 PONDWOOD DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00328992
Address
10236 PONDWOOD DR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-07-09T14:11:48.000
Update Date
2025-07-21T10:48:17.000
Closed Date
2025-07-21T10:48:17.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000pjKgNAAU
Lat Location
(32.72909552469192000,-96.64651295209545000)
26-00094678
Service Request Number: 26-00094678 • Address: 9707 WALNUT HILL LN, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00094678
Address
9707 WALNUT HILL LN, DALLAS, TX, 75238
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-09T13:31:44.000
Update Date
2026-03-09T13:38:03.000
Closed Date
2026-03-09T13:38:03.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
500cs00001acFSIAA2
Lat Location
(32.87910788537282000,-96.71986767764317000)
25-00445204
Service Request Number: 25-00445204 • Address: 5339 MCCOMMAS BLVD, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
25-00445204
Address
5339 MCCOMMAS BLVD, DALLAS, TX, 75206
City Council District
14
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-09-26T23:59:00.000
Status
Closed
Created Date
2025-09-13T16:30:04.000
Update Date
2026-05-15T13:21:39.000
Closed Date
2026-05-15T13:21:34.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000114PMvAAM
Lat Location
(32.83005639821388000,-96.77892498403101000)
25-00085018
Service Request Number: 25-00085018 • Address: 6033 MELODY LN, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
25-00085018
Address
6033 MELODY LN, DALLAS, TX, 75231
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Clean Sweep Litter Removal - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-03-07T00:59:00.000
Status
Closed
Created Date
2025-02-27T09:28:54.000
Update Date
2025-02-27T09:43:24.000
Closed Date
2025-02-27T09:43:24.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000WNpSSAA1
Lat Location
(32.86827418079544000,-96.76066174394005000)
26-00065278
Service Request Number: 26-00065278 • Address: 5301 GARLAND AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
26-00065278
Address
5301 GARLAND AVE, DALLAS, TX, 75223
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-18T16:53:40.000
Update Date
2026-03-09T17:02:04.000
Closed Date
2026-03-09T17:02:03.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001WsqWcAAJ
Lat Location
(32.79453709217709400,-96.75508283619244000)
22-00463760
Service Request Number: 22-00463760 • Address: 9316 LYNBROOK DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
22-00463760
Address
9316 LYNBROOK DR, DALLAS, TX, 75238
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-11-01T23:59:00.000
Status
Closed
Created Date
2022-10-23T18:26:04.000
Update Date
2023-06-08T02:49:50.000
Closed Date
2022-11-07T08:30:39.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003unB8AAI
Lat Location
(32.87448106677844000,-96.70296806438856000)
25-00493450
Service Request Number: 25-00493450 • Address: 2323 S BUCKNER BLVD, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
25-00493450
Address
2323 S BUCKNER BLVD, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-10-10T15:19:05.000
Update Date
2025-11-10T14:07:17.000
Closed Date
2025-11-10T14:07:16.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000015fKXJAA2
Lat Location
(32.75258083858410000,-96.68312302322532000)
26-00435890
Service Request Number: 26-00435890 • Address: 9704 TRALEE DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00435890
Address
9704 TRALEE DR, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-10-06T23:59:00.000
Status
Closed
Created Date
2026-10-01T22:05:40.000
Update Date
2026-10-02T16:31:24.000
Closed Date
2026-10-02T16:31:08.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00002LkHqLAAV
Lat Location
(32.83855065304598000,-96.70291294039620000)
26-00264878
Service Request Number: 26-00264878 • Address: 11334 SANABEL DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00264878
Address
11334 SANABEL DR, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-17T13:53:16.000
Update Date
2026-06-21T04:34:04.000
Closed Date
2026-06-19T03:47:40.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001wEQyPAAW
Lat Location
(32.86299401126320400,-96.69432468440050000)
23-00223816
Service Request Number: 23-00223816 • Address: 5814 CHURCHILL AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
23-00223816
Address
5814 CHURCHILL AVE, DALLAS, TX, 75227
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-05-24T23:59:00.000
Status
Closed
Created Date
2023-05-21T10:54:14.000
Update Date
2023-06-07T00:59:49.000
Closed Date
2023-05-21T17:42:48.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005eBgoAAE
Lat Location
(32.78148519285707000,-96.71783455143546000)
21-00615370
Service Request Number: 21-00615370 • Address: 221 E LEDBETTER DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00615370
Address
221 E LEDBETTER DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-07-03T00:41:33.000
Update Date
2023-06-12T01:16:05.000
Closed Date
2021-07-08T16:04:07.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000lbiQtAAI
Lat Location
(32.68663447141386000,-96.82099146067684000)
21-00716341
Service Request Number: 21-00716341 • Address: 2560 MOUNTAIN LAKE RD, DALLAS, TX, 75233 • City Council District: 1
Service Request Number
21-00716341
Address
2560 MOUNTAIN LAKE RD, DALLAS, TX, 75233
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-08-10T23:59:00.000
Status
Closed
Created Date
2021-08-03T16:13:42.000
Update Date
2023-06-09T00:36:25.000
Closed Date
2021-08-17T12:08:01.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000p9robAAA
Lat Location
(32.72109812761308000,-96.86053335308208000)
22-00233614
Service Request Number: 22-00233614 • Address: 5010 BARTLETT AVE, DALLAS, TX, 75216 • City Council District: 3
Service Request Number
22-00233614
Address
5010 BARTLETT AVE, DALLAS, TX, 75216
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-06-05T23:59:00.000
Status
Closed
Created Date
2022-06-04T15:44:14.000
Update Date
2023-06-08T23:16:18.000
Closed Date
2022-06-06T09:21:40.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002MsciAAC
Lat Location
(32.68660113678474500,-96.79211582098970000)
22-00458552
Service Request Number: 22-00458552 • Address: 5321 BOURQUIN ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
22-00458552
Address
5321 BOURQUIN ST, DALLAS, TX, 75210
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-10-22T23:59:00.000
Status
Closed
Created Date
2022-10-19T15:04:32.000
Update Date
2023-06-08T02:39:53.000
Closed Date
2022-10-22T14:21:04.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003slr9AAA
Lat Location
(32.76304012002556500,-96.73430716270705000)
21-00926312
Service Request Number: 21-00926312 • Address: 4726 HOPKINS AVE, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
21-00926312
Address
4726 HOPKINS AVE, DALLAS, TX, 75209
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-10-28T11:39:17.000
Update Date
2023-06-09T00:09:06.000
Closed Date
2021-11-01T09:16:13.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000t8ItlAAE
Lat Location
(32.84755325453516400,-96.82931964837665000)
23-00253251
Service Request Number: 23-00253251 • Address: 2204 HEATHER GLEN DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
23-00253251
Address
2204 HEATHER GLEN DR, DALLAS, TX, 75232
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-06-06T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-05-30T14:23:38.000
Update Date
2023-06-07T01:04:48.000
Closed Date
2023-06-06T15:16:50.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005iozrAAA
Lat Location
(32.67619265810986000,-96.85429554713106000)
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