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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00092330
Service Request Number: 26-00092330 • Address: ALTA AVE & SUMMIT AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00092330
Address
ALTA AVE & SUMMIT AVE, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Knockdown - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-07T13:02:05.000
Update Date
2026-03-09T06:21:35.000
Closed Date
2026-03-09T06:21:22.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aMFrBAAW
Lat Location
(32.81338783206497600,-96.77232283511718000)
24-00061223
Service Request Number: 24-00061223 • Address: 1274 N BISHOP AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
24-00061223
Address
1274 N BISHOP AVE, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - PBW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2024-02-23T00:59:00.000
Status
Closed (Transferred)
Created Date
2024-02-07T19:27:10.000
Update Date
2024-10-01T00:08:46.000
Closed Date
2024-02-08T07:23:16.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007DokrAAC
Lat Location
(32.75893776903052000,-96.82557904562624000)
22-00292212
Service Request Number: 22-00292212 • Address: 9122 FOREST HILLS BLVD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
22-00292212
Address
9122 FOREST HILLS BLVD, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-07-11T12:29:47.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-12-06T14:56:34.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000002qdnsAAA
Lat Location
(32.82670913725176000,-96.70514371085268000)
22-00458537
Service Request Number: 22-00458537 • Address: 9483 OLDE TOWNE ROWE, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
22-00458537
Address
9483 OLDE TOWNE ROWE, DALLAS, TX, 75227
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-10-22T23:59:00.000
Status
Closed
Created Date
2022-10-19T15:01:53.000
Update Date
2023-06-08T02:39:53.000
Closed Date
2022-10-19T15:10:28.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003slgyAAA
Lat Location
(32.75165192434301500,-96.65871526804882000)
21-00822922
Service Request Number: 21-00822922 • Address: 2611 W LOVERS LN, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
21-00822922
Address
2611 W LOVERS LN, DALLAS, TX, 75235
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-09-09T23:59:00.000
Status
Closed
Created Date
2021-09-07T11:35:14.000
Update Date
2023-06-09T00:26:11.000
Closed Date
2021-09-07T23:11:17.000
Outcome
Request Documented - Location being monitored
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000quU1pAAE
Lat Location
(32.83976443583259000,-96.85748267462733000)
26-00075204
Service Request Number: 26-00075204 • Address: 4202 ROSS AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
26-00075204
Address
4202 ROSS AVE, DALLAS, TX, 75204
City Council District
2
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-26T23:59:00.000
Status
Closed
Created Date
2026-02-25T09:20:54.000
Update Date
2026-02-25T10:31:10.000
Closed Date
2026-02-25T10:30:54.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YAZlFAAX
Lat Location
(32.80022885025121600,-96.78317153130708000)
22-00546366
Service Request Number: 22-00546366 • Address: 4020 VALLEY RIDGE RD, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
22-00546366
Address
4020 VALLEY RIDGE RD, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-22T00:59:00.000
Status
Closed
Created Date
2022-12-17T12:15:42.000
Update Date
2023-06-08T02:02:46.000
Closed Date
2022-12-23T08:48:36.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000004UY2PAAW
Lat Location
(32.87698098629235000,-96.84544336906272000)
26-00110389
Service Request Number: 26-00110389 • Address: 3808 GASPAR DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00110389
Address
3808 GASPAR DR, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-18T13:42:02.000
Update Date
2026-04-14T10:06:43.000
Closed Date
2026-04-14T10:06:43.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001cY83EAAS
Lat Location
(32.86963621634208000,-96.85260631736561000)
21-00997743
Service Request Number: 21-00997743 • Address: 4898 JOSEPH WILEY ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
21-00997743
Address
4898 JOSEPH WILEY ST, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-12-24T15:25:15.000
Update Date
2023-06-08T23:58:23.000
Closed Date
2021-12-28T11:40:49.000
Priority
Priority
Method Received Description
API
Unique Key
500t000000vIF6tAAG
Lat Location
(32.77518943910523000,-96.73898090604153000)
21-00656702
Service Request Number: 21-00656702 • Address: 2995 ST ZACHARY DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
21-00656702
Address
2995 ST ZACHARY DR, DALLAS, TX, 75233
City Council District
3
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-07-22T23:59:00.000
Status
Closed
Created Date
2021-07-15T23:23:25.000
Update Date
2023-06-09T00:40:01.000
Closed Date
2021-07-19T07:03:20.000
Outcome
Request Documented
Priority
Standard
Method Received Description
API
Unique Key
500t000000oL4nFAAS
Lat Location
(32.71149702810286000,-96.87215852314810000)
21-00937148
Service Request Number: 21-00937148 • Address: 2843 LOLITA DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
21-00937148
Address
2843 LOLITA DR, DALLAS, TX, 75227
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Cost-Plus - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-11-10T00:59:00.000
Status
Closed (Transferred)
Created Date
2021-11-02T12:28:10.000
Update Date
2023-06-08T23:54:00.000
Closed Date
2021-11-05T07:47:42.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000tPFJMAA4
Lat Location
(32.76037667390130500,-96.68022452423416000)
23-00174124
Service Request Number: 23-00174124 • Address: 1515 CARAVAN TRL, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
23-00174124
Address
1515 CARAVAN TRL, DALLAS, TX, 75241
City Council District
3
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-05-01T23:59:00.000
Status
Closed
Created Date
2023-04-17T16:38:55.000
Update Date
2023-06-07T00:54:09.000
Closed Date
2023-04-27T08:24:36.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005T5nQAAS
Lat Location
(32.67598822119284600,-96.79914109072308000)
22-00090340
Service Request Number: 22-00090340 • Address: 10379 PLUMMER DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
22-00090340
Address
10379 PLUMMER DR, DALLAS, TX, 75228
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-03-11T00:59:00.000
Status
Closed (Transferred)
Created Date
2022-03-09T18:41:06.000
Update Date
2023-06-08T23:35:55.000
Closed Date
2022-03-10T02:41:54.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001WVR4AAO
Lat Location
(32.84031227705348000,-96.65784884670595000)
24-00014340
Service Request Number: 24-00014340 • Address: VIRGINIA AVE & GRIGSBY AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
24-00014340
Address
VIRGINIA AVE & GRIGSBY AVE, DALLAS, TX, 75204
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-01-13T00:59:00.000
Status
Closed
Created Date
2024-01-10T16:16:09.000
Update Date
2024-01-10T16:57:34.000
Closed Date
2024-01-10T16:57:34.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z0000071uW8AAI
Lat Location
(32.80331306845450000,-96.77586461135215000)
22-00340487
Service Request Number: 22-00340487 • Address: 5646 E LOVERS LN, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
22-00340487
Address
5646 E LOVERS LN, DALLAS, TX, 75206
City Council District
14
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-09-15T23:59:00.000
Status
Closed
Created Date
2022-08-10T10:28:58.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2022-08-10T12:17:39.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000003DWGBAA4
Lat Location
(32.85087205663939600,-96.77056683911576000)
21-00266914
Service Request Number: 21-00266914 • Address: 800 S VAN BUREN AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00266914
Address
800 S VAN BUREN AVE, DALLAS, TX, 75208
City Council District
1
Department
Water Utilities
Service Request Type
Water Pollution Urgent - DWU
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-03-30T23:59:00.000
Status
Closed (Duplicate)
Created Date
2021-03-25T12:27:47.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-03-26T20:19:23.000
Outcome
Investigation Complete
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000jCbZYAA0
Lat Location
(32.73825483545487500,-96.83470707750955000)
23-00480671
Service Request Number: 23-00480671 • Address: FORT WORTH AVE & W COMMERCE ST, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
23-00480671
Address
FORT WORTH AVE & W COMMERCE ST, DALLAS, TX, 75208
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Street/Road Blockage - TRN
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-10-18T20:04:10.000
Status
Closed
Created Date
2023-10-17T20:04:10.000
Update Date
2023-10-17T20:43:06.000
Closed Date
2023-10-17T20:43:05.000
Outcome
No street or road blockage found at location
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006UbjlAAC
Lat Location
(32.77272674066562000,-96.83243653000468000)
26-00281837
Service Request Number: 26-00281837 • Address: 2414 SCOTLAND DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00281837
Address
2414 SCOTLAND DR, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-07-01T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-06-26T21:23:27.000
Update Date
2026-07-04T06:47:09.000
Closed Date
2026-07-02T06:46:18.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ylHlWAAU
Lat Location
(32.70070382882379000,-96.78346465490664000)
22-00298998
Service Request Number: 22-00298998 • Address: 5411 MELROSE AVE, DALLAS, TX, 75206 • City Council District: 2
Service Request Number
22-00298998
Address
5411 MELROSE AVE, DALLAS, TX, 75206
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-07-14T16:24:22.000
Update Date
2023-06-08T03:14:57.000
Closed Date
2022-07-21T09:48:49.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002tYq3AAE
Lat Location
(32.81549276873281000,-96.77697842010141000)
25-00496798
Service Request Number: 25-00496798 • Address: 711 OAK FOREST DR, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
25-00496798
Address
711 OAK FOREST DR, DALLAS, TX, 75232
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2025-10-15T23:59:00.000
Status
Closed
Created Date
2025-10-14T04:57:17.000
Update Date
2025-10-14T04:57:29.000
Closed Date
2025-10-14T04:57:17.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000163X3VAAU
Lat Location
(32.69069308501869000,-96.83423837023460000)
21-00982283
Service Request Number: 21-00982283 • Address: 2810 S DENLEY DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00982283
Address
2810 S DENLEY DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-12-10T18:39:04.000
Update Date
2023-06-08T23:46:08.000
Closed Date
2021-12-25T17:07:21.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000uFCxtAAG
Lat Location
(32.71303296935209000,-96.80568661235162000)
25-00402205
Service Request Number: 25-00402205 • Address: 7400 DENTON DR, DALLAS, TX, 75235 • City Council District: 6
Service Request Number
25-00402205
Address
7400 DENTON DR, DALLAS, TX, 75235
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
New Street/Sidewalk/Alley - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-08-27T23:59:00.000
Status
Closed
Created Date
2025-08-20T09:43:34.000
Update Date
2025-08-26T09:36:32.000
Closed Date
2025-08-26T09:36:32.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000x5BgtAAE
Lat Location
(32.83623735417164000,-96.84834624101775000)
21-00423122
Service Request Number: 21-00423122 • Address: 2805 MARYLAND AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00423122
Address
2805 MARYLAND AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-11T16:26:10.000
Update Date
2023-06-09T01:38:13.000
Closed Date
2021-05-28T15:36:00.000
Priority
Standard
Method Received Description
Web
Unique Key
500t000000leOynAAE
Lat Location
(32.71308621518279000,-96.81349249711658000)
23-00433346
Service Request Number: 23-00433346 • Address: 17932 BRENT DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
23-00433346
Address
17932 BRENT DR, DALLAS, TX, 75287
City Council District
12
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-09-19T23:59:00.000
Status
Closed
Created Date
2023-09-18T12:30:25.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2023-09-18T14:24:46.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000006JSFmAAO
Lat Location
(32.99568758468331000,-96.86188143134830000)
25-00036296
Service Request Number: 25-00036296 • Address: 8338 GARLAND RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
25-00036296
Address
8338 GARLAND RD, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-01-27T20:12:36.000
Update Date
2025-01-31T16:33:04.000
Closed Date
2025-01-31T16:33:02.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000S5IU1AAN
Lat Location
(32.81761545169149500,-96.71900205011939000)
23-00448615
Service Request Number: 23-00448615 • Address: 1818 CORSICANA ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
23-00448615
Address
1818 CORSICANA ST, DALLAS, TX, 75201
City Council District
2
Department
Office of Housing and Community Empowerment
Service Request Type
ADA Accessibility Concerns - OEI
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2023-11-09T11:33:07.000
Status
Closed
Created Date
2023-09-27T11:33:07.000
Update Date
2025-09-30T22:56:04.000
Closed Date
2023-10-05T23:14:52.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006MwKkAAK
Lat Location
(32.77567488350930000,-96.79213448762570000)
22-00553084
Service Request Number: 22-00553084 • Address: 423 E 6TH ST, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
22-00553084
Address
423 E 6TH ST, DALLAS, TX, 75203
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-28T00:59:00.000
Status
Closed
Created Date
2022-12-21T18:22:37.000
Update Date
2023-06-08T02:11:06.000
Closed Date
2022-12-22T22:31:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004XTu5AAG
Lat Location
(32.75393488358818000,-96.81827047466807000)
24-00459531
Service Request Number: 24-00459531 • Address: 4627 CORREGIDOR ST, DALLAS, TX, 75216 • City Council District: 7
Service Request Number
24-00459531
Address
4627 CORREGIDOR ST, DALLAS, TX, 75216
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-09-25T23:59:00.000
Status
Closed
Created Date
2024-09-22T13:08:11.000
Update Date
2024-09-22T13:24:46.000
Closed Date
2024-09-22T13:24:46.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000009pgxhAAA
Lat Location
(32.70978155501856000,-96.74350478644212000)
22-00464556
Service Request Number: 22-00464556 • Address: 3906 LEMMON AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
22-00464556
Address
3906 LEMMON AVE, DALLAS, TX, 75219
City Council District
14
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-12-01T00:59:00.000
Status
Closed (Transferred)
Created Date
2022-10-23T20:38:12.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2022-10-24T11:45:36.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003v6myAAA
Lat Location
(32.81306785995595000,-96.80664315117471000)
25-00047882
Service Request Number: 25-00047882 • Address: 9403 FAIRHOPE AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00047882
Address
9403 FAIRHOPE AVE, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-02-07T00:59:00.000
Status
Closed (Transferred)
Created Date
2025-01-30T12:58:04.000
Update Date
2025-02-03T16:56:56.000
Closed Date
2025-02-03T16:56:55.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000T4qH3AAJ
Lat Location
(32.70847236875881000,-96.66154559378130000)
21-00267098
Service Request Number: 21-00267098 • Address: 504 BONNIE VIEW RD, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
21-00267098
Address
504 BONNIE VIEW RD, DALLAS, TX, 75203
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-04-01T23:59:00.000
Status
Closed
Created Date
2021-03-25T13:02:45.000
Update Date
2023-06-09T02:03:03.000
Closed Date
2021-03-30T09:51:13.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000jChsOAAS
Lat Location
(32.74267394320474000,-96.79461398102697000)
23-00236646
Service Request Number: 23-00236646 • Address: 4827 PRINCE HALL CT, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00236646
Address
4827 PRINCE HALL CT, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-05-28T23:59:00.000
Status
Closed
Created Date
2023-05-27T19:41:30.000
Update Date
2023-06-07T01:03:42.000
Closed Date
2023-05-27T21:52:12.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005g84fAAA
Lat Location
(32.69759690381051000,-96.77097412812353000)
21-00391408
Service Request Number: 21-00391408 • Address: 2614 MCKINNEY AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
21-00391408
Address
2614 MCKINNEY AVE, DALLAS, TX, 75204
City Council District
14
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-05-31T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-05-01T09:28:55.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2021-05-03T11:03:31.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000lBa7XAAS
Lat Location
(32.79646869055688000,-96.80154798909936000)
26-00133154
Service Request Number: 26-00133154 • Address: 1417 E RED BIRD LN, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
26-00133154
Address
1417 E RED BIRD LN, DALLAS, TX, 75241
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-01T07:55:17.000
Update Date
2026-04-14T14:26:25.000
Closed Date
2026-04-14T12:22:46.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001fHwFcAAK
Lat Location
(32.67509769566825600,-96.80074159695685000)
24-00242827
Service Request Number: 24-00242827 • Address: 1821 MARIPOSA DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
24-00242827
Address
1821 MARIPOSA DR, DALLAS, TX, 75228
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-05-31T23:59:00.000
Status
Closed
Created Date
2024-05-23T13:35:59.000
Update Date
2024-05-29T15:20:51.000
Closed Date
2024-05-29T15:20:50.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007vc2oAAA
Lat Location
(32.82400725558201000,-96.69014638916167000)
21-00951730
Service Request Number: 21-00951730 • Address: 1815 NEAL ST, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
21-00951730
Address
1815 NEAL ST, DALLAS, TX, 75208
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-11-16T17:28:09.000
Update Date
2023-06-08T23:49:33.000
Closed Date
2022-03-30T13:51:00.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000tR38FAAS
Lat Location
(32.76895649753415000,-96.84606192477763000)
25-00478056
Service Request Number: 25-00478056 • Address: 11531 GATEWOOD DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
25-00478056
Address
11531 GATEWOOD DR, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-10-08T23:59:00.000
Status
Closed
Created Date
2025-10-01T16:51:49.000
Update Date
2025-10-02T16:24:17.000
Closed Date
2025-10-02T16:23:55.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000141p7JAAQ
Lat Location
(32.85845355427608000,-96.68044513011056000)
21-00550650
Service Request Number: 21-00550650 • Address: 13506 BROOKGREEN DR, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
21-00550650
Address
13506 BROOKGREEN DR, DALLAS, TX, 75240
City Council District
11
Department
Sanitation
Service Request Type
Sanitation District Billing Dispute - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-07-29T23:59:00.000
Status
Closed
Created Date
2021-06-16T11:16:06.000
Update Date
2023-06-12T01:22:12.000
Closed Date
2021-07-15T14:08:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000n1amAAAQ
Lat Location
(32.93195930152583600,-96.77194508464378000)
23-00303237
Service Request Number: 23-00303237 • Address: 3203 ANDREA LN, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
23-00303237
Address
3203 ANDREA LN, DALLAS, TX, 75228
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-03T13:35:06.000
Update Date
2023-07-07T13:20:01.000
Closed Date
2023-07-07T13:19:59.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000005rNFMAA2
Lat Location
(32.82786984222130000,-96.66136839062365000)
26-00380703
Service Request Number: 26-00380703 • Address: 725 HAVENWOOD DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00380703
Address
725 HAVENWOOD DR, DALLAS, TX, 75232
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-08-26T15:13:15.000
Update Date
2026-09-08T12:49:21.000
Closed Date
2026-09-08T12:49:21.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00002Cksa9AAB
Lat Location
(32.65660173859364000,-96.83279953110538000)
22-00073287
Service Request Number: 22-00073287 • Address: 4530 JAMAICA ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
22-00073287
Address
4530 JAMAICA ST, DALLAS, TX, 75210
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-03-02T00:59:00.000
Status
Closed
Created Date
2022-02-26T22:49:01.000
Update Date
2023-06-08T23:36:31.000
Closed Date
2022-02-27T00:33:35.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000001SIWEAA4
Lat Location
(32.77707753982742400,-96.74481740127632000)
22-00270284
Service Request Number: 22-00270284 • Address: 11443 LAMPLIGHTER LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
22-00270284
Address
11443 LAMPLIGHTER LN, DALLAS, TX, 75229
City Council District
13
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-07-12T23:59:00.000
Status
Closed
Created Date
2022-06-27T10:48:58.000
Update Date
2023-06-08T23:23:58.000
Closed Date
2022-06-27T15:52:23.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002hpvBAAQ
Lat Location
(32.90482162403537000,-96.82147976158963000)
22-00044676
Service Request Number: 22-00044676 • Address: 3211 S HAMPTON RD, DALLAS, TX, 75224 • City Council District: 3
Service Request Number
22-00044676
Address
3211 S HAMPTON RD, DALLAS, TX, 75224
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-02-04T16:08:06.000
Update Date
2023-06-08T23:30:35.000
Closed Date
2022-02-06T16:08:44.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001KloUAAS
Lat Location
(32.70499358544624000,-96.85731439427711000)
26-00090950
Service Request Number: 26-00090950 • Address: 9557 LAKEMONT DR, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
26-00090950
Address
9557 LAKEMONT DR, DALLAS, TX, 75220
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-03-06T12:50:21.000
Update Date
2026-03-09T16:29:41.000
Closed Date
2026-03-09T16:29:31.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aBPM4AAO
Lat Location
(32.87220868176521000,-96.84510840177705000)
25-00407238
Service Request Number: 25-00407238 • Address: 1904 HILLBURN DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00407238
Address
1904 HILLBURN DR, DALLAS, TX, 75217
City Council District
5
Department
Water Utilities
Service Request Type
Creek/Culvert Maintenance -DWU
Ert Estimated Response Time
14 Business Days
Overall Service Request Due Date
2025-11-20T00:59:00.000
Status
Closed
Created Date
2025-08-22T12:44:50.000
Update Date
2025-11-25T07:28:13.000
Closed Date
2025-11-25T07:28:13.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000xXu4fAAC
Lat Location
(32.74463675157711000,-96.69185730811516000)
25-00024836
Service Request Number: 25-00024836 • Address: 2507 CENTERVILLE RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
25-00024836
Address
2507 CENTERVILLE RD, DALLAS, TX, 75228
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-01-23T00:59:00.000
Status
Closed
Created Date
2025-01-19T13:43:11.000
Update Date
2025-01-22T10:50:56.000
Closed Date
2025-01-19T13:49:28.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000R33QHAAZ
Lat Location
(32.84299178503367000,-96.67069864378458000)
23-00312245
Service Request Number: 23-00312245 • Address: 4939 CREIGHTON DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
23-00312245
Address
4939 CREIGHTON DR, DALLAS, TX, 75214
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-07-14T23:59:00.000
Status
Closed
Created Date
2023-07-08T15:48:22.000
Update Date
2023-07-13T08:31:26.000
Closed Date
2023-07-13T08:31:26.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005t8tSAAQ
Lat Location
(32.84787504383646000,-96.76066640098290000)
26-00095017
Service Request Number: 26-00095017 • Address: 2014 ROBERT B CULLUM BLVD, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
26-00095017
Address
2014 ROBERT B CULLUM BLVD, DALLAS, TX, 75210
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T15:40:04.000
Update Date
2026-03-09T17:20:09.000
Closed Date
2026-03-09T17:20:09.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aeZBYAA2
Lat Location
(32.77091882117526500,-96.75741283160977000)
25-00288864
Service Request Number: 25-00288864 • Address: 9410 SOPHORA DR, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
25-00288864
Address
9410 SOPHORA DR, DALLAS, TX, 75249
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-06-25T18:59:00.000
Status
Closed
Created Date
2025-06-17T14:28:36.000
Update Date
2025-06-24T06:09:33.000
Closed Date
2025-06-24T06:09:26.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
API
Unique Key
500cs00000mOl4GAAS
Lat Location
(32.62410336542014000,-96.95071665243617000)
26-00242957
Service Request Number: 26-00242957 • Address: 4518 FRIO DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00242957
Address
4518 FRIO DR, DALLAS, TX, 75216
City Council District
4
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-06-08T23:59:00.000
Status
Closed
Created Date
2026-06-04T17:40:06.000
Update Date
2026-06-05T12:59:49.000
Closed Date
2026-06-05T12:59:49.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001tPZK9AAO
Lat Location
(32.69214386677139600,-96.79879043002072000)
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