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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00238805
Service Request Number: 26-00238805 • Address: 1606 E WOODIN BLVD, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00238805
Address
1606 E WOODIN BLVD, DALLAS, TX, 75203
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-06-05T23:59:00.000
Status
Closed
Created Date
2026-06-02T18:49:51.000
Update Date
2026-06-03T05:57:22.000
Closed Date
2026-06-03T05:57:22.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001srnarAAA
Lat Location
(32.72255093621685500,-96.80064801716925000)
25-00500518
Service Request Number: 25-00500518 • Address: CAPITOL AVE & N FITZHUGH AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
25-00500518
Address
CAPITOL AVE & N FITZHUGH AVE, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Other Dispatch - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-10-17T23:59:00.000
Status
Closed
Created Date
2025-10-15T18:10:08.000
Update Date
2025-10-16T08:38:36.000
Closed Date
2025-10-16T08:38:36.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000016djKfAAI
Lat Location
(32.81122781739336000,-96.78211298686935000)
22-00249231
Service Request Number: 22-00249231 • Address: 4647 ROCKAWAY DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
22-00249231
Address
4647 ROCKAWAY DR, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-06-14T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-06-13T13:26:51.000
Update Date
2023-06-08T23:18:39.000
Closed Date
2022-06-13T16:05:48.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002Rr1SAAS
Lat Location
(32.84444101959208000,-96.74160419325575000)
24-00320542
Service Request Number: 24-00320542 • Address: 5915 MELSHIRE DR, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
24-00320542
Address
5915 MELSHIRE DR, DALLAS, TX, 75230
City Council District
13
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-07-17T18:59:00.000
Status
Closed
Created Date
2024-07-02T11:33:24.000
Update Date
2024-07-03T07:26:41.000
Closed Date
2024-07-03T07:26:41.000
Outcome
Referred to Dallas Water Utilities
Priority
Standard
Method Received Description
API
Unique Key
5008z000008Bv9VAAS
Lat Location
(32.91441056652651000,-96.80683032681671000)
24-00030351
Service Request Number: 24-00030351 • Address: 7023 BREMERTON DR, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
24-00030351
Address
7023 BREMERTON DR, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-01-29T18:59:00.000
Status
Closed
Created Date
2024-01-22T09:43:38.000
Update Date
2024-01-23T17:40:35.000
Closed Date
2024-01-23T17:40:35.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z0000076IHjAAM
Lat Location
(32.99563696879166500,-96.78291565486252000)
22-00204093
Service Request Number: 22-00204093 • Address: 845 W LARAMIE LN, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
22-00204093
Address
845 W LARAMIE LN, DALLAS, TX, 75217
City Council District
8
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Stopped Up - Hazardous - DWU
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-05-19T23:59:00.000
Status
Closed
Created Date
2022-05-18T11:37:19.000
Update Date
2023-06-08T23:22:30.000
Closed Date
2022-05-18T15:38:56.000
Outcome
Information Provided
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002C8DKAA0
Lat Location
(32.69870627021578000,-96.65250740479767000)
26-00323892
Service Request Number: 26-00323892 • Address: LIVE OAK ST & N CENTRAL EXPY, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00323892
Address
LIVE OAK ST & N CENTRAL EXPY, DALLAS, TX, 75201
City Council District
14
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-08-21T23:59:00.000
Status
Closed
Created Date
2026-07-23T07:57:58.000
Update Date
2026-07-24T17:08:25.000
Closed Date
2026-07-24T17:08:24.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000024Wxw5AAC
Lat Location
(32.78639546985089500,-96.79201226802374000)
25-00041563
Service Request Number: 25-00041563 • Address: 3815 HAWICK LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
25-00041563
Address
3815 HAWICK LN, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-01-30T12:57:10.000
Update Date
2025-02-15T16:33:11.000
Closed Date
2025-02-15T15:46:54.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000SVH4UAAX
Lat Location
(32.86357266580072000,-96.85266471519031000)
22-00136692
Service Request Number: 22-00136692 • Address: CEDAR SPRINGS RD & KINGS RD, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
22-00136692
Address
CEDAR SPRINGS RD & KINGS RD, DALLAS, TX, 75219
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-04-12T23:59:00.000
Status
Closed
Created Date
2022-04-09T16:16:23.000
Update Date
2023-06-08T23:10:36.000
Closed Date
2022-04-09T16:38:14.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001mgtjAAA
Lat Location
(32.81831207525703000,-96.82016512200202000)
25-00468342
Service Request Number: 25-00468342 • Address: 2101 N CARROLL AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
25-00468342
Address
2101 N CARROLL AVE, DALLAS, TX, 75204
City Council District
2
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-10-10T23:59:00.000
Status
Closed
Created Date
2025-09-26T10:51:23.000
Update Date
2026-05-15T13:20:43.000
Closed Date
2026-05-15T13:20:14.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000013BZ6hAAG
Lat Location
(32.80517416240685000,-96.78341579425474000)
26-00091431
Service Request Number: 26-00091431 • Address: 3414 WINGED FOOT CT, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00091431
Address
3414 WINGED FOOT CT, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-03-06T16:13:27.000
Update Date
2026-03-09T16:39:26.000
Closed Date
2026-03-09T16:39:26.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aEq38AAC
Lat Location
(32.90596715288036000,-96.86378294254940000)
20-01106709
Service Request Number: 20-01106709 • Address: 8591 SWEETWATER DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
20-01106709
Address
8591 SWEETWATER DR, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-11-09T20:13:55.000
Update Date
2023-06-09T03:23:41.000
Closed Date
2020-11-16T18:09:33.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000blT6mAAE
Lat Location
(32.80795823210039000,-96.69891110002368000)
26-00126494
Service Request Number: 26-00126494 • Address: 2008 N HALL ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00126494
Address
2008 N HALL ST, DALLAS, TX, 75204
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-27T14:21:24.000
Update Date
2026-04-16T08:57:17.000
Closed Date
2026-04-16T08:57:17.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001eUs8HAAS
Lat Location
(32.79789995494007000,-96.79179185744549000)
26-00069680
Service Request Number: 26-00069680 • Address: 5610 LEMMON AVE, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00069680
Address
5610 LEMMON AVE, DALLAS, TX, 75209
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-05-15T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-02-21T02:28:37.000
Update Date
2026-06-03T08:05:24.000
Closed Date
2026-06-03T08:05:24.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001XTHtBAAX
Lat Location
(32.82889235106219400,-96.82494008451276000)
21-00653039
Service Request Number: 21-00653039 • Address: 8604 TURTLE CREEK BLVD, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
21-00653039
Address
8604 TURTLE CREEK BLVD, DALLAS, TX, 75225
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-07-15T06:06:41.000
Update Date
2023-06-09T00:39:23.000
Closed Date
2021-07-21T11:46:22.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000oKVslAAG
Lat Location
(32.86708482471459500,-96.78950573733711000)
26-00316203
Service Request Number: 26-00316203 • Address: 9660 ATHERTON DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00316203
Address
9660 ATHERTON DR, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-07-22T23:59:00.000
Status
Closed
Created Date
2026-07-18T13:14:18.000
Update Date
2026-07-24T10:32:35.000
Closed Date
2026-07-20T16:26:39.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000023USyaAAG
Lat Location
(32.90291788030714000,-96.72984993283502000)
21-00172796
Service Request Number: 21-00172796 • Address: 6821 WINCHESTER ST, DALLAS, TX, 75231 • City Council District: 9
Service Request Number
21-00172796
Address
6821 WINCHESTER ST, DALLAS, TX, 75231
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-03-05T00:59:00.000
Status
Closed
Created Date
2021-02-25T15:46:08.000
Update Date
2023-06-09T02:17:15.000
Closed Date
2021-03-03T13:41:44.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000hlfiFAAQ
Lat Location
(32.85820314333460600,-96.74355688363978000)
21-00983749
Service Request Number: 21-00983749 • Address: 4319 CANAL ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
21-00983749
Address
4319 CANAL ST, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-12-12T23:09:25.000
Update Date
2023-06-08T23:46:24.000
Closed Date
2021-12-14T11:32:30.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000uFMRIAA4
Lat Location
(32.77418022103949400,-96.74580821606630000)
24-00112166
Service Request Number: 24-00112166 • Address: MILLMAR DR & SAN LEA DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
24-00112166
Address
MILLMAR DR & SAN LEA DR, DALLAS, TX, 75228
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Knockdown - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-03-15T23:59:00.000
Status
Closed
Created Date
2024-03-11T16:32:20.000
Update Date
2026-08-07T14:04:36.000
Closed Date
2024-03-12T06:28:21.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007Rvw4AAC
Lat Location
(32.82683780060061000,-96.66359194618471000)
23-00235602
Service Request Number: 23-00235602 • Address: 9211 SOPHORA DR, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
23-00235602
Address
9211 SOPHORA DR, DALLAS, TX, 75249
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-06-05T23:59:00.000
Status
Closed
Created Date
2023-05-26T16:38:39.000
Update Date
2023-06-07T01:03:23.000
Closed Date
2023-06-01T17:19:34.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005fwJsAAI
Lat Location
(32.62106899851260000,-96.94885222719442000)
26-00086785
Service Request Number: 26-00086785 • Address: 3100 COOMBS CREEK DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
26-00086785
Address
3100 COOMBS CREEK DR, DALLAS, TX, 75233
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-04T12:13:03.000
Update Date
2026-03-09T08:35:39.000
Closed Date
2026-03-09T08:35:38.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZfVKxAAN
Lat Location
(32.70819297864696000,-96.88075709993677000)
26-00076133
Service Request Number: 26-00076133 • Address: 1131 E MONTANA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00076133
Address
1131 E MONTANA AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-25T15:27:06.000
Update Date
2026-03-09T13:45:35.000
Closed Date
2026-03-09T13:45:35.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001YHRPaAAP
Lat Location
(32.72153449058261000,-96.80912743005112000)
24-00555046
Service Request Number: 24-00555046 • Address: 1795 SYLVAN AVE, DALLAS, TX, 75208 • City Council District: 6
Service Request Number
24-00555046
Address
1795 SYLVAN AVE, DALLAS, TX, 75208
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-11-22T18:59:00.000
Status
Closed (Transferred)
Created Date
2024-11-17T12:30:16.000
Update Date
2024-11-18T08:45:17.000
Closed Date
2024-11-18T08:45:15.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000JK6WAAA1
Lat Location
(32.76803376050034400,-96.83594647316755000)
21-00822886
Service Request Number: 21-00822886 • Address: 4746 DON DR, DALLAS, TX, 75247 • City Council District: 6
Service Request Number
21-00822886
Address
4746 DON DR, DALLAS, TX, 75247
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-09-09T23:59:00.000
Status
Closed
Created Date
2021-09-07T11:31:33.000
Update Date
2023-06-09T00:26:11.000
Closed Date
2021-09-07T18:39:13.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000quTLlAAM
Lat Location
(32.80409848946949600,-96.87720692825760000)
26-00426923
Service Request Number: 26-00426923 • Address: 2533 PALO ALTO DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00426923
Address
2533 PALO ALTO DR, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-09-25T12:52:15.000
Update Date
2026-10-02T22:49:15.000
Closed Date
2026-09-30T22:02:29.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00002K70A2AAJ
Lat Location
(32.65159507986440000,-96.78174380869243000)
23-00442759
Service Request Number: 23-00442759 • Address: 8724 HACKNEY LN, DALLAS, TX, 75238 • City Council District: 9
Service Request Number
23-00442759
Address
8724 HACKNEY LN, DALLAS, TX, 75238
City Council District
9
Department
311 Customer Service Center
Service Request Type
Water Payments & Billing Inquiry - 311
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2023-10-24T23:59:00.000
Status
Closed
Created Date
2023-09-23T14:11:09.000
Update Date
2023-09-26T07:21:15.000
Closed Date
2023-09-26T07:21:15.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006LbhZAAS
Lat Location
(32.86765350982973000,-96.69176967932424000)
25-00041558
Service Request Number: 25-00041558 • Address: 5500 S BUCKNER BLVD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
25-00041558
Address
5500 S BUCKNER BLVD, DALLAS, TX, 75228
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-04-24T23:59:00.000
Status
Closed
Created Date
2025-01-30T12:55:29.000
Update Date
2025-02-04T09:16:55.000
Closed Date
2025-02-04T09:16:54.000
Outcome
Work Not Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000SV1uAAAT
Lat Location
(32.79254331178851000,-96.68479725670791000)
23-00123431
Service Request Number: 23-00123431 • Address: 3306 CAMELOT DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
23-00123431
Address
3306 CAMELOT DR, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2023-03-20T15:36:48.000
Status
Closed
Created Date
2023-03-18T15:36:48.000
Update Date
2023-06-07T01:28:16.000
Closed Date
2023-03-18T15:36:48.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005K7oSAAS
Lat Location
(32.88633478349572000,-96.86742192128446000)
24-00492091
Service Request Number: 24-00492091 • Address: FERGUSON RD & OATES DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
24-00492091
Address
FERGUSON RD & OATES DR, DALLAS, TX, 75228
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Other Dispatch - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-10-15T23:59:00.000
Status
Closed
Created Date
2024-10-10T07:58:46.000
Update Date
2024-10-15T10:20:21.000
Closed Date
2024-10-15T10:20:21.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000CwrcvAAB
Lat Location
(32.82147685175598000,-96.67878221447829000)
21-00473831
Service Request Number: 21-00473831 • Address: 765 EVERGREEN HILL RD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00473831
Address
765 EVERGREEN HILL RD, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-06-01T23:59:00.000
Status
Closed
Created Date
2021-05-26T07:39:03.000
Update Date
2023-06-09T00:55:15.000
Closed Date
2021-05-26T13:04:37.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mOvyuAAC
Lat Location
(32.76442086220628600,-96.83467020549638000)
22-00013713
Service Request Number: 22-00013713 • Address: 10553 WOOD DALE DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
22-00013713
Address
10553 WOOD DALE DR, DALLAS, TX, 75228
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-01-15T00:59:00.000
Status
Closed
Created Date
2022-01-11T16:29:50.000
Update Date
2023-06-08T23:28:42.000
Closed Date
2022-01-12T16:17:26.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000vKur2AAC
Lat Location
(32.83912073829698000,-96.68654013486386000)
24-00492097
Service Request Number: 24-00492097 • Address: 7141 SORCEY RD, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
24-00492097
Address
7141 SORCEY RD, DALLAS, TX, 75249
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-10-10T08:02:19.000
Update Date
2024-10-11T10:25:03.000
Closed Date
2024-10-11T10:25:02.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Cwv73AAB
Lat Location
(32.63514596287587000,-96.94652077510563000)
23-00391684
Service Request Number: 23-00391684 • Address: 2107 MARKET CENTER BLVD, DALLAS, TX, 75207 • City Council District: 6
Service Request Number
23-00391684
Address
2107 MARKET CENTER BLVD, DALLAS, TX, 75207
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-22T18:24:26.000
Update Date
2023-08-23T14:12:20.000
Closed Date
2023-08-23T14:12:19.000
Priority
Priority
Method Received Description
API
Unique Key
5008z0000069dR2AAI
Lat Location
(32.79963024171385000,-96.82626142524815000)
26-00084086
Service Request Number: 26-00084086 • Address: 1138 NOLTE DR, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00084086
Address
1138 NOLTE DR, DALLAS, TX, 75208
City Council District
1
Department
Police Department
Service Request Type
Criminal Activities - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-02T20:35:35.000
Update Date
2026-03-09T09:49:53.000
Closed Date
2026-03-09T09:49:53.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZHhIRAA1
Lat Location
(32.73361248940281600,-96.84082701298605000)
21-00388802
Service Request Number: 21-00388802 • Address: BERWICK AVE & NORFOLK AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
21-00388802
Address
BERWICK AVE & NORFOLK AVE, DALLAS, TX, 75203
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-05-04T23:59:00.000
Status
Closed
Created Date
2021-05-01T20:17:40.000
Update Date
2023-06-09T01:42:51.000
Closed Date
2021-05-01T21:41:12.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000lBCQlAAO
Lat Location
(32.73131566408251600,-96.79856052618179000)
21-00615530
Service Request Number: 21-00615530 • Address: 7407 AZALEA LN, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
21-00615530
Address
7407 AZALEA LN, DALLAS, TX, 75230
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-07-03T08:50:53.000
Update Date
2023-06-12T01:16:05.000
Closed Date
2021-07-23T16:33:45.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000lbk7jAAA
Lat Location
(32.89827416840897500,-96.77881767402243000)
21-00858746
Service Request Number: 21-00858746 • Address: 16243 HILLCREST RD, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
21-00858746
Address
16243 HILLCREST RD, DALLAS, TX, 75248
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-09-17T20:24:30.000
Update Date
2023-06-09T00:01:11.000
Closed Date
2021-11-03T15:29:54.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000rKmc8AAC
Lat Location
(32.97358016636932000,-96.78417827687603000)
23-00323613
Service Request Number: 23-00323613 • Address: 1250 WILLOW GLEN DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
23-00323613
Address
1250 WILLOW GLEN DR, DALLAS, TX, 75232
City Council District
3
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-07-28T23:59:00.000
Status
Closed
Created Date
2023-07-14T16:43:44.000
Update Date
2023-07-24T12:08:38.000
Closed Date
2023-07-24T12:08:37.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005vQspAAE
Lat Location
(32.67515877622797000,-96.84192924736764000)
25-00307269
Service Request Number: 25-00307269 • Address: 5828 E MOCKINGBIRD LN, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
25-00307269
Address
5828 E MOCKINGBIRD LN, DALLAS, TX, 75206
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-07-01T18:59:00.000
Status
Closed
Created Date
2025-06-27T10:49:03.000
Update Date
2025-06-28T13:41:00.000
Closed Date
2025-06-28T13:40:47.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000nwsqFAAQ
Lat Location
(32.83637125071903000,-96.76725704738374000)
26-00351541
Service Request Number: 26-00351541 • Address: 2723 MCKINNEY AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00351541
Address
2723 MCKINNEY AVE, DALLAS, TX, 75204
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-08-08T20:14:57.000
Update Date
2026-08-08T20:20:31.000
Closed Date
2026-08-08T20:20:31.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000028MstnAAC
Lat Location
(32.79788777143970000,-96.80150007998205000)
24-00425150
Service Request Number: 24-00425150 • Address: FOREST LN & N CENTRAL EXPY SB, DALLAS, TX, 75243 • City Council District: 11
Service Request Number
24-00425150
Address
FOREST LN & N CENTRAL EXPY SB, DALLAS, TX, 75243
City Council District
11
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-10-07T23:59:00.000
Status
Closed
Created Date
2024-09-01T16:40:39.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2024-09-01T22:06:29.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000006tzCIAAY
Lat Location
(32.90935385654449000,-96.76902415155276000)
22-00055136
Service Request Number: 22-00055136 • Address: 3504 BANNING ST, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
22-00055136
Address
3504 BANNING ST, DALLAS, TX, 75233
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Overall Service Request Due Date
2022-03-14T23:59:00.000
Status
Closed
Created Date
2022-02-12T11:03:10.000
Update Date
2023-06-08T23:33:26.000
Closed Date
2022-02-14T00:00:05.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001NW2tAAG
Lat Location
(32.71630079785691000,-96.87796229297957000)
24-00508554
Service Request Number: 24-00508554 • Address: 9302 MIAMI DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00508554
Address
9302 MIAMI DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2024-10-22T23:59:00.000
Status
Closed
Created Date
2024-10-20T12:37:16.000
Update Date
2024-10-20T13:21:58.000
Closed Date
2024-10-20T13:21:57.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000EmLznAAF
Lat Location
(32.71633608913632000,-96.66067340590921000)
22-00044527
Service Request Number: 22-00044527 • Address: 2918 CARLSON DR, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
22-00044527
Address
2918 CARLSON DR, DALLAS, TX, 75235
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-02-09T00:59:00.000
Status
Closed
Created Date
2022-02-04T13:41:13.000
Update Date
2023-06-08T23:30:35.000
Closed Date
2022-02-04T15:49:55.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000001Khg2AAC
Lat Location
(32.82347305902336400,-96.83061653303184000)
23-00560285
Service Request Number: 23-00560285 • Address: 10307 WATERBURY DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00560285
Address
10307 WATERBURY DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-12-16T00:59:00.000
Status
Closed
Created Date
2023-12-12T09:08:28.000
Update Date
2023-12-15T18:03:43.000
Closed Date
2023-12-15T18:03:43.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006q7T3AAI
Lat Location
(32.74756433701708000,-96.64648819110472000)
21-00312712
Service Request Number: 21-00312712 • Address: 6238 MILITARY PKWY, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
21-00312712
Address
6238 MILITARY PKWY, DALLAS, TX, 75227
City Council District
5
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-04-19T23:59:00.000
Status
Closed
Created Date
2021-04-08T08:57:25.000
Update Date
2023-06-09T01:58:15.000
Closed Date
2021-04-29T15:16:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000jwj8yAAA
Lat Location
(32.77496112546785000,-96.71141095851301000)
22-00535682
Service Request Number: 22-00535682 • Address: CHALK HILL RD & SINGLETON BLVD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00535682
Address
CHALK HILL RD & SINGLETON BLVD, DALLAS, TX, 75212
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-12-15T00:59:00.000
Status
Closed
Created Date
2022-12-12T13:00:05.000
Update Date
2023-06-08T01:59:43.000
Closed Date
2022-12-12T17:52:44.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000004QGNAAA4
Lat Location
(32.77868877238477000,-96.90561863959914000)
21-00932962
Service Request Number: 21-00932962 • Address: 809 S BRIGHTON AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00932962
Address
809 S BRIGHTON AVE, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-11-13T00:59:00.000
Status
Closed
Created Date
2021-11-02T12:36:29.000
Update Date
2023-06-08T23:54:00.000
Closed Date
2021-11-03T10:21:31.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000tOidrAAC
Lat Location
(32.73817119511054000,-96.85055073495205000)
25-00337479
Service Request Number: 25-00337479 • Address: BISCAYNE BLVD & E LAKE HIGHLANDS DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
25-00337479
Address
BISCAYNE BLVD & E LAKE HIGHLANDS DR, DALLAS, TX, 75218
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2025-07-15T23:59:00.000
Status
Closed
Created Date
2025-07-14T13:34:53.000
Update Date
2025-07-14T23:19:21.000
Closed Date
2025-07-14T23:19:21.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000qSY7IAAW
Lat Location
(32.83759898311668500,-96.71291030989838000)
26-00430443
Service Request Number: 26-00430443 • Address: 7305 GAYGLEN DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00430443
Address
7305 GAYGLEN DR, DALLAS, TX, 75217
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-10-05T23:59:00.000
Status
Closed
Created Date
2026-09-28T17:12:48.000
Update Date
2026-10-02T08:11:23.000
Closed Date
2026-09-30T08:10:19.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00002KeuINAAZ
Lat Location
(32.70882736980601000,-96.69619821755735000)
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