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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
25-00214427
Service Request Number: 25-00214427 • Address: 6809 CLAYTON AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
25-00214427
Address
6809 CLAYTON AVE, DALLAS, TX, 75214
City Council District
14
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - PDD
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-05-23T23:59:00.000
Status
Closed
Created Date
2025-05-09T09:48:18.000
Update Date
2025-05-20T16:15:01.000
Closed Date
2025-05-20T16:15:01.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000gk8aPAAQ
Lat Location
(32.81485498105461600,-96.74324989109422000)
23-00303900
Service Request Number: 23-00303900 • Address: 6024 VICTOR ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
23-00303900
Address
6024 VICTOR ST, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-03T20:53:56.000
Update Date
2023-07-07T16:03:03.000
Closed Date
2023-07-07T16:03:01.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005rXZUAA2
Lat Location
(32.80729720442759000,-96.75222743298838000)
26-00232932
Service Request Number: 26-00232932 • Address: 3407 CARDINAL DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00232932
Address
3407 CARDINAL DR, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-06-03T23:59:00.000
Status
Closed
Created Date
2026-05-30T04:25:14.000
Update Date
2026-06-03T17:53:26.000
Closed Date
2026-06-01T17:52:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001s9CC2AAM
Lat Location
(32.71250667347932500,-96.78736336192605000)
25-00214447
Service Request Number: 25-00214447 • Address: 9966 MARSH LN, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
25-00214447
Address
9966 MARSH LN, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-06-24T09:54:32.000
Status
Closed
Created Date
2025-05-09T09:54:32.000
Update Date
2025-05-14T14:40:49.000
Closed Date
2025-05-14T14:40:49.000
Priority
Standard
Method Received Description
Internal
Unique Key
500cs00000gkXf7AAE
Lat Location
(32.87875311351104600,-96.85594322988435000)
21-00442891
Service Request Number: 21-00442891 • Address: 3433 NOGALES DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
21-00442891
Address
3433 NOGALES DR, DALLAS, TX, 75220
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-05-20T23:59:00.000
Status
Closed
Created Date
2021-05-17T15:01:59.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-05-21T08:36:36.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mA6tTAAS
Lat Location
(32.87260610921088000,-96.86371447119838000)
25-00552997
Service Request Number: 25-00552997 • Address: 806 S WINNETKA AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00552997
Address
806 S WINNETKA AVE, DALLAS, TX, 75208
City Council District
1
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-11-21T00:59:00.000
Status
Closed
Created Date
2025-11-19T09:49:15.000
Update Date
2025-11-19T10:20:55.000
Closed Date
2025-11-19T10:20:55.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001Evm8zAAB
Lat Location
(32.73795564750002000,-96.84161069238871000)
26-00090890
Service Request Number: 26-00090890 • Address: S BUCKNER BLVD & HUME DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00090890
Address
S BUCKNER BLVD & HUME DR, DALLAS, TX, 75227
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Bulb Out/NonConflict Hd Trn VO - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T12:26:40.000
Update Date
2026-03-09T11:18:42.000
Closed Date
2026-03-09T11:18:41.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aB015AAC
Lat Location
(32.75791302700485400,-96.68289791737274000)
26-00099404
Service Request Number: 26-00099404 • Address: GENOA AVE & FERNWOOD AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00099404
Address
GENOA AVE & FERNWOOD AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-11T16:18:12.000
Update Date
2026-03-12T02:05:57.000
Closed Date
2026-03-12T02:05:45.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001bBrfuAAC
Lat Location
(32.73136299493166000,-96.80911043354288000)
25-00502949
Service Request Number: 25-00502949 • Address: 3736 ATLANTA ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00502949
Address
3736 ATLANTA ST, DALLAS, TX, 75215
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2025-10-20T23:59:00.000
Status
Closed
Created Date
2025-10-17T08:33:19.000
Update Date
2025-10-17T08:33:24.000
Closed Date
2025-10-17T08:33:19.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000016zojtAAA
Lat Location
(32.76082295186192500,-96.76441528393272000)
20-01199594
Service Request Number: 20-01199594 • Address: 3232 SUMTER DR, DALLAS, TX, 75220 • City Council District: 2
Service Request Number
20-01199594
Address
3232 SUMTER DR, DALLAS, TX, 75220
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2020-12-14T00:59:00.000
Status
Closed
Created Date
2020-12-12T20:07:29.000
Update Date
2023-06-09T03:22:31.000
Closed Date
2020-12-13T00:10:35.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000dFEF7AAO
Lat Location
(32.86121442757557500,-96.86664332224981000)
26-00077235
Service Request Number: 26-00077235 • Address: 3810 AROCHA DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00077235
Address
3810 AROCHA DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-26T10:14:56.000
Update Date
2026-03-09T14:00:06.000
Closed Date
2026-03-09T14:00:05.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001YRfB3AAL
Lat Location
(32.72010950055516000,-96.76475928897378000)
22-00349207
Service Request Number: 22-00349207 • Address: 2642 GLOBE AVE, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
22-00349207
Address
2642 GLOBE AVE, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-08-15T21:11:39.000
Update Date
2023-06-08T03:24:33.000
Closed Date
2022-09-07T11:05:33.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000003GpSLAA0
Lat Location
(32.81497343708271000,-96.66980500265439000)
21-00760788
Service Request Number: 21-00760788 • Address: DOUGLAS AVE & DELOACHE AVE, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
21-00760788
Address
DOUGLAS AVE & DELOACHE AVE, DALLAS, TX, 75225
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-08-18T23:59:00.000
Status
Closed
Created Date
2021-08-17T14:17:07.000
Update Date
2023-06-09T00:21:07.000
Closed Date
2021-08-17T15:40:31.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000pwXkAAAU
Lat Location
(32.87068075799625000,-96.80850367234689000)
24-00392670
Service Request Number: 24-00392670 • Address: 10600 STEPPINGTON DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
24-00392670
Address
10600 STEPPINGTON DR, DALLAS, TX, 75230
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-08-14T23:59:00.000
Status
Closed
Created Date
2024-08-13T12:57:19.000
Update Date
2024-08-14T11:01:49.000
Closed Date
2024-08-14T11:01:48.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000004QeFdAAK
Lat Location
(32.89195659589328000,-96.77134435368099000)
25-00053644
Service Request Number: 25-00053644 • Address: 18541 MICHAELANGELO DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
25-00053644
Address
18541 MICHAELANGELO DR, DALLAS, TX, 75287
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-02-10T18:59:00.000
Status
Closed
Created Date
2025-02-06T13:34:26.000
Update Date
2025-02-07T19:04:00.000
Closed Date
2025-02-07T19:03:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000TY3R1AAL
Lat Location
(33.00563818362070400,-96.86197848775629000)
25-00142924
Service Request Number: 25-00142924 • Address: 1005 CAVOUR PL, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
25-00142924
Address
1005 CAVOUR PL, DALLAS, TX, 75204
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2025-04-03T18:59:00.000
Status
Closed
Created Date
2025-03-31T20:59:35.000
Update Date
2025-03-31T23:08:04.000
Closed Date
2025-03-31T23:07:32.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000b4RsMAAU
Lat Location
(32.79525017679655000,-96.77669138995196000)
25-00052344
Service Request Number: 25-00052344 • Address: 3544 MCBROOM ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00052344
Address
3544 MCBROOM ST, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-02-10T18:59:00.000
Status
Closed
Created Date
2025-02-05T19:08:14.000
Update Date
2025-02-06T20:59:39.000
Closed Date
2025-02-06T20:59:37.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000TRm6HAAT
Lat Location
(32.78262153657923000,-96.87864691453028000)
26-00066188
Service Request Number: 26-00066188 • Address: 3507 CHIHUAHUA ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00066188
Address
3507 CHIHUAHUA ST, DALLAS, TX, 75212
City Council District
6
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-06T00:59:00.000
Status
Closed
Created Date
2026-02-19T10:45:28.000
Update Date
2026-03-09T13:31:23.000
Closed Date
2026-03-09T13:31:22.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001X32g6AAB
Lat Location
(32.78498407021114000,-96.84580332067159000)
24-00335992
Service Request Number: 24-00335992 • Address: 3856 CASTLE HILLS DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
24-00335992
Address
3856 CASTLE HILLS DR, DALLAS, TX, 75241
City Council District
8
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-07-12T23:59:00.000
Status
Closed
Created Date
2024-07-11T09:34:10.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2024-07-11T13:10:27.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000008FBWRAA4
Lat Location
(32.67923866140298400,-96.75891384067359000)
21-00267032
Service Request Number: 21-00267032 • Address: 912 PLEASANT DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00267032
Address
912 PLEASANT DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-03-28T23:59:00.000
Status
Closed
Created Date
2021-03-25T12:50:37.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-03-25T13:06:07.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000jChVPAA0
Lat Location
(32.72731158477182600,-96.67856780011783000)
26-00346920
Service Request Number: 26-00346920 • Address: 3320 THROCKMORTON ST, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00346920
Address
3320 THROCKMORTON ST, DALLAS, TX, 75219
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-05T20:07:36.000
Update Date
2026-08-08T17:41:10.000
Closed Date
2026-08-06T17:39:57.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000027i0QfAAI
Lat Location
(32.81234190526177000,-96.80924903352934000)
26-00076463
Service Request Number: 26-00076463 • Address: 3335 MAPLE AVE, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
26-00076463
Address
3335 MAPLE AVE, DALLAS, TX, 75201
City Council District
2
Department
Water Utilities
Service Request Type
Creek/Culvert Blockage - DWU
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-03-25T23:59:00.000
Status
Closed
Created Date
2026-02-25T17:18:22.000
Update Date
2026-03-09T07:29:30.000
Closed Date
2026-03-09T07:29:30.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YKNytAAH
Lat Location
(32.80039257016116500,-96.81031785094919000)
23-00210416
Service Request Number: 23-00210416 • Address: 18501 GIBBONS DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
23-00210416
Address
18501 GIBBONS DR, DALLAS, TX, 75287
City Council District
12
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-05-15T23:59:00.000
Status
Closed
Created Date
2023-05-14T09:45:59.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2023-05-15T01:35:43.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000005c1D2AAI
Lat Location
(33.00078211988767400,-96.83311785921605000)
25-00298279
Service Request Number: 25-00298279 • Address: 10214 SYLVIA DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
25-00298279
Address
10214 SYLVIA DR, DALLAS, TX, 75228
City Council District
2
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-09-03T23:59:00.000
Status
Closed
Created Date
2025-06-23T13:03:22.000
Update Date
2025-06-30T15:48:42.000
Closed Date
2025-06-30T15:48:30.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000nAxvWAAS
Lat Location
(32.83343100358073000,-96.68675378102876000)
26-00101802
Service Request Number: 26-00101802 • Address: 622 N MONTCLAIR AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00101802
Address
622 N MONTCLAIR AVE, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Sidewalk Replacement Program - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-26T23:59:00.000
Status
Closed
Created Date
2026-03-12T21:18:19.000
Update Date
2026-04-14T12:21:20.000
Closed Date
2026-04-14T12:21:04.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001bTp9PAAS
Lat Location
(32.74984844382289000,-96.84633601583181000)
25-00010745
Service Request Number: 25-00010745 • Address: 9305 FORESTRIDGE DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
25-00010745
Address
9305 FORESTRIDGE DR, DALLAS, TX, 75238
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2025-01-23T18:59:00.000
Status
Closed
Created Date
2025-01-08T14:37:04.000
Update Date
2025-01-16T09:25:17.000
Closed Date
2025-01-16T09:25:16.000
Outcome
Final Results
Priority
Standard
Method Received Description
API
Unique Key
500cs00000PcVqsAAF
Lat Location
(32.87330856513597000,-96.72310819844664000)
21-00790794
Service Request Number: 21-00790794 • Address: 5019 LINDSLEY AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
21-00790794
Address
5019 LINDSLEY AVE, DALLAS, TX, 75223
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-08-26T14:02:30.000
Update Date
2023-06-09T00:19:18.000
Closed Date
2021-08-30T10:40:31.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000qUjVCAA0
Lat Location
(32.79184804744933500,-96.75662728243154000)
20-01126163
Service Request Number: 20-01126163 • Address: 1526 PERU ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
20-01126163
Address
1526 PERU ST, DALLAS, TX, 75203
City Council District
4
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2020-12-03T00:59:00.000
Status
Closed
Created Date
2020-11-16T14:52:48.000
Update Date
2023-06-09T03:15:43.000
Closed Date
2020-11-19T10:41:51.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000bmonDAAQ
Lat Location
(32.74200641946429000,-96.79970604993110000)
26-00090831
Service Request Number: 26-00090831 • Address: CASA LINDA PLZ & GARLAND RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00090831
Address
CASA LINDA PLZ & GARLAND RD, DALLAS, TX, 75218
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Bulb Out/NonConflict Hd Trn VO - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T12:07:29.000
Update Date
2026-03-09T11:23:43.000
Closed Date
2026-03-09T11:23:32.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aAshpAAC
Lat Location
(32.83326076732750000,-96.70272597761344000)
26-00077042
Service Request Number: 26-00077042 • Address: 5203 STONELEIGH AVE, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00077042
Address
5203 STONELEIGH AVE, DALLAS, TX, 75235
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-26T09:17:39.000
Update Date
2026-03-09T13:46:04.000
Closed Date
2026-03-09T13:46:03.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001YPXj9AAH
Lat Location
(32.81944851049332000,-96.82775091967491000)
21-00894316
Service Request Number: 21-00894316 • Address: 1916 OAK HILL CIR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00894316
Address
1916 OAK HILL CIR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-10-14T23:59:00.000
Status
Closed
Created Date
2021-10-06T11:42:09.000
Update Date
2023-06-09T00:05:29.000
Closed Date
2021-10-14T09:46:06.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000s96XWAAY
Lat Location
(32.74479216688948000,-96.67122604491679000)
22-00292200
Service Request Number: 22-00292200 • Address: 4823 PRINCE HALL CT, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00292200
Address
4823 PRINCE HALL CT, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-14T23:59:00.000
Status
Closed
Created Date
2022-07-11T12:26:35.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-11T12:46:52.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002qdY0AAI
Lat Location
(32.69779312415811000,-96.77100004688542000)
25-00456031
Service Request Number: 25-00456031 • Address: 1101 MANDERLY CT, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
25-00456031
Address
1101 MANDERLY CT, DALLAS, TX, 75204
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - New - TPW
Ert Estimated Response Time
110 Business Days
Overall Service Request Due Date
2026-01-16T00:59:00.000
Status
Closed (Transferred)
Created Date
2025-07-15T13:17:23.000
Update Date
2025-09-19T10:47:08.000
Closed Date
2025-09-19T10:47:06.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000121kDdAAI
Lat Location
(32.79517846157117000,-96.77810611299860000)
23-00210412
Service Request Number: 23-00210412 • Address: 3111 S LLEWELLYN AVE, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
23-00210412
Address
3111 S LLEWELLYN AVE, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-05-14T09:42:42.000
Update Date
2023-06-07T01:11:33.000
Closed Date
2023-05-22T10:54:19.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005c1fAAAQ
Lat Location
(32.70820119083214000,-96.83180251174679000)
22-00426184
Service Request Number: 22-00426184 • Address: 410 DU BOIS AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
22-00426184
Address
410 DU BOIS AVE, DALLAS, TX, 75203
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-10-01T23:59:00.000
Status
Closed
Created Date
2022-09-28T12:02:46.000
Update Date
2023-06-08T02:35:58.000
Closed Date
2022-09-28T12:22:40.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003h5QDAAY
Lat Location
(32.74515303437891000,-96.78932376064273000)
21-00822935
Service Request Number: 21-00822935 • Address: 3312 NOOR ST, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
21-00822935
Address
3312 NOOR ST, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-09-07T11:36:22.000
Update Date
2023-06-09T00:26:13.000
Closed Date
2021-09-09T15:01:26.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000quU5mAAE
Lat Location
(32.70427189466525400,-96.88192766382515000)
20-01081581
Service Request Number: 20-01081581 • Address: 2010 FENWICK DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
20-01081581
Address
2010 FENWICK DR, DALLAS, TX, 75228
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Overall Service Request Due Date
2020-12-01T00:59:00.000
Status
Closed
Created Date
2020-10-31T11:01:10.000
Update Date
2023-06-09T03:27:41.000
Closed Date
2020-11-02T00:00:12.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000bjo6zAAA
Lat Location
(32.84128663163243500,-96.67769864175610000)
26-00137118
Service Request Number: 26-00137118 • Address: 9534 BRENTGATE DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00137118
Address
9534 BRENTGATE DR, DALLAS, TX, 75238
City Council District
10
Department
Code Compliance
Service Request Type
Mosquito - Do Not Spray - CCS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-09T23:59:00.000
Status
Closed
Created Date
2026-04-02T21:53:25.000
Update Date
2026-04-14T11:47:40.000
Closed Date
2026-04-14T11:47:39.000
Outcome
Request Documented
Priority
Standard
Method Received Description
API
Unique Key
500cs00001fl8bVAAQ
Lat Location
(32.88020396853154000,-96.72496677058646000)
23-00316699
Service Request Number: 23-00316699 • Address: 5639 DYER ST, DALLAS, TX, 75206 • City Council District: 9
Service Request Number
23-00316699
Address
5639 DYER ST, DALLAS, TX, 75206
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-07-14T23:59:00.000
Status
Closed
Created Date
2023-07-11T14:36:39.000
Update Date
2023-07-12T10:17:28.000
Closed Date
2023-07-12T10:17:28.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005u6o0AAA
Lat Location
(32.84320073647332000,-96.77162255962017000)
26-00233539
Service Request Number: 26-00233539 • Address: 9027 WOODHURST DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00233539
Address
9027 WOODHURST DR, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-06-05T23:59:00.000
Status
Closed
Created Date
2026-05-30T16:04:53.000
Update Date
2026-06-05T12:28:10.000
Closed Date
2026-06-03T12:20:40.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001sDCIHAA4
Lat Location
(32.90339281119829500,-96.74626240070283000)
26-00095541
Service Request Number: 26-00095541 • Address: 505 W 12TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00095541
Address
505 W 12TH ST, DALLAS, TX, 75208
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T22:00:44.000
Update Date
2026-03-10T01:09:37.000
Closed Date
2026-03-10T01:09:36.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001ajUmJAAU
Lat Location
(32.74142879050270000,-96.83032054659851000)
21-00682737
Service Request Number: 21-00682737 • Address: 5832 FALLSVIEW LN, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
21-00682737
Address
5832 FALLSVIEW LN, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2021-07-26T16:26:36.000
Status
Closed
Created Date
2021-07-23T16:26:36.000
Update Date
2023-06-09T00:35:51.000
Closed Date
2021-07-23T16:26:36.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000ooBvSAAU
Lat Location
(32.99305646936103600,-96.80812957191534000)
21-00267072
Service Request Number: 21-00267072 • Address: 2607 JEFFRIES ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
21-00267072
Address
2607 JEFFRIES ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-03-25T12:57:18.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-03-26T10:16:56.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500t000000jChX9AAK
Lat Location
(32.77416217872842500,-96.77186178296611000)
24-00365007
Service Request Number: 24-00365007 • Address: 5401 BELT LINE RD, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
24-00365007
Address
5401 BELT LINE RD, DALLAS, TX, 75254
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Street/Road Blockage - TRN
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-07-29T23:59:00.000
Status
Closed
Created Date
2024-07-28T17:26:47.000
Update Date
2024-07-28T17:47:09.000
Closed Date
2024-07-28T17:47:09.000
Outcome
No street or road blockage found at location
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000002Nm3pAAC
Lat Location
(32.95425685226881000,-96.81363692091028000)
20-01198739
Service Request Number: 20-01198739 • Address: 10230 TECHNOLOGY BLVD E, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
20-01198739
Address
10230 TECHNOLOGY BLVD E, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Emergency Regulations Violation - CCS
Ert Estimated Response Time
3 Hours
Overall Service Request Due Date
2020-12-15T00:59:00.000
Status
Closed
Created Date
2020-12-12T02:53:28.000
Update Date
2023-06-09T03:22:22.000
Closed Date
2020-12-15T12:24:23.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
500t000000dF8KvAAK
Lat Location
(32.86083143714152000,-96.89476142464680000)
26-00405299
Service Request Number: 26-00405299 • Address: HERB KELLEHER WAY & TOM BRANIFF LN, DALLAS, TX, 75235 • City Council District: 6
Service Request Number
26-00405299
Address
HERB KELLEHER WAY & TOM BRANIFF LN, DALLAS, TX, 75235
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - All Out - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-09-17T23:59:00.000
Status
Closed
Created Date
2026-09-11T18:21:48.000
Update Date
2026-09-14T08:48:23.000
Closed Date
2026-09-14T08:48:23.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00002Gplu1AAB
Lat Location
(32.83714287717453000,-96.84320051704609000)
22-00246397
Service Request Number: 22-00246397 • Address: 2051 BAYSIDE ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
22-00246397
Address
2051 BAYSIDE ST, DALLAS, TX, 75212
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-11T11:53:09.000
Update Date
2023-06-08T23:18:15.000
Closed Date
2022-06-14T13:13:24.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002QxY3AAK
Lat Location
(32.78885994976105000,-96.85564253707524000)
25-00207124
Service Request Number: 25-00207124 • Address: 10930 LISTI DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
25-00207124
Address
10930 LISTI DR, DALLAS, TX, 75238
City Council District
10
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-05-20T23:59:00.000
Status
Closed
Created Date
2025-05-06T07:47:39.000
Update Date
2026-05-15T13:36:54.000
Closed Date
2026-05-15T13:36:35.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000gAWHmAAO
Lat Location
(32.87194077021273000,-96.69570339501598000)
23-00576093
Service Request Number: 23-00576093 • Address: 2178 ASPEN ST, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
23-00576093
Address
2178 ASPEN ST, DALLAS, TX, 75227
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-01-03T00:59:00.000
Status
Closed
Created Date
2023-12-23T14:43:35.000
Update Date
2023-12-27T17:06:12.000
Closed Date
2023-12-27T17:06:11.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006uuLhAAI
Lat Location
(32.75003665784173000,-96.66061245039182000)
20-01081601
Service Request Number: 20-01081601 • Address: 902 REVERCHON DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
20-01081601
Address
902 REVERCHON DR, DALLAS, TX, 75211
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2020-11-02T00:59:00.000
Status
Closed
Created Date
2020-10-31T11:11:23.000
Update Date
2023-06-09T03:27:41.000
Closed Date
2020-10-31T13:03:35.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000bjo9oAAA
Lat Location
(32.75157531730952000,-96.86288273498212000)
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