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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00148603
Service Request Number: 26-00148603 • Address: 639 HOLCOMB RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00148603
Address
639 HOLCOMB RD, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-10T07:22:01.000
Update Date
2026-04-14T06:45:35.000
Closed Date
2026-04-14T06:45:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hAznKAAS
Lat Location
(32.72252323886503000,-96.67443889535963000)
26-00093591
Service Request Number: 26-00093591 • Address: 9538 BROWNWOOD DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
26-00093591
Address
9538 BROWNWOOD DR, DALLAS, TX, 75217
City Council District
8
Department
Dallas Water Utilities
Service Request Type
Water Main Leak/Break - DWU
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-20T23:59:00.000
Status
Closed
Created Date
2026-03-08T21:58:06.000
Update Date
2026-03-09T07:03:34.000
Closed Date
2026-03-09T07:03:34.000
Outcome
No Work Needed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aTq1CAAS
Lat Location
(32.68579606401987000,-96.65766979592804000)
24-00365003
Service Request Number: 24-00365003 • Address: 841 HOLCOMB RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00365003
Address
841 HOLCOMB RD, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-07-31T18:59:00.000
Status
Closed
Created Date
2024-07-28T17:23:55.000
Update Date
2024-07-30T17:50:59.000
Closed Date
2024-07-30T17:50:59.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000002O2AoAAK
Lat Location
(32.72663546637058000,-96.67444457386296000)
25-00099934
Service Request Number: 25-00099934 • Address: 2696 BICKERS ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00099934
Address
2696 BICKERS ST, DALLAS, TX, 75212
City Council District
6
Department
Dallas Fire Rescue
Service Request Type
Fire Inspection - DFR
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-04-25T18:59:00.000
Status
Closed
Created Date
2025-03-06T20:46:31.000
Update Date
2025-03-10T08:37:28.000
Closed Date
2025-03-10T08:37:27.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Xa2mfAAB
Lat Location
(32.78524925938514000,-96.86512118432346000)
24-00492659
Service Request Number: 24-00492659 • Address: 4199 W WHEATLAND RD, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
24-00492659
Address
4199 W WHEATLAND RD, DALLAS, TX, 75237
City Council District
3
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-10-11T18:59:00.000
Status
Closed (Transferred)
Created Date
2024-10-10T08:37:30.000
Update Date
2024-10-10T11:03:15.000
Closed Date
2024-10-10T11:03:12.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
500cs00000D0cc5AAB
Lat Location
(32.64771654097407000,-96.88841881655337000)
24-00258193
Service Request Number: 24-00258193 • Address: 5115 LEMMON AVE, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
24-00258193
Address
5115 LEMMON AVE, DALLAS, TX, 75209
City Council District
2
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-07-16T10:13:54.000
Status
Closed
Created Date
2024-05-31T10:13:54.000
Update Date
2024-05-31T10:15:47.000
Closed Date
2024-05-31T10:15:46.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000007yU24AAE
Lat Location
(32.82414391388896000,-96.82017654259552000)
25-00142924
Service Request Number: 25-00142924 • Address: 1005 CAVOUR PL, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
25-00142924
Address
1005 CAVOUR PL, DALLAS, TX, 75204
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2025-04-03T18:59:00.000
Status
Closed
Created Date
2025-03-31T20:59:35.000
Update Date
2025-03-31T23:08:04.000
Closed Date
2025-03-31T23:07:32.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000b4RsMAAU
Lat Location
(32.79525017679655000,-96.77669138995196000)
26-00086875
Service Request Number: 26-00086875 • Address: 6708 WOODHILL RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00086875
Address
6708 WOODHILL RD, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-04T12:44:05.000
Update Date
2026-03-09T15:49:54.000
Closed Date
2026-03-09T15:49:54.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001ZfGXGAA3
Lat Location
(32.74306430480152000,-96.70607058073576000)
26-00346920
Service Request Number: 26-00346920 • Address: 3320 THROCKMORTON ST, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
26-00346920
Address
3320 THROCKMORTON ST, DALLAS, TX, 75219
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-05T20:07:36.000
Update Date
2026-08-08T17:41:10.000
Closed Date
2026-08-06T17:39:57.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000027i0QfAAI
Lat Location
(32.81234190526177000,-96.80924903352934000)
26-00209390
Service Request Number: 26-00209390 • Address: 2400 MADERA ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00209390
Address
2400 MADERA ST, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-05-19T23:59:00.000
Status
Closed
Created Date
2026-05-15T13:49:19.000
Update Date
2026-05-15T18:14:52.000
Closed Date
2026-05-15T18:14:47.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001pFeqUAAS
Lat Location
(32.81591560794566000,-96.77790907236835000)
25-00340751
Service Request Number: 25-00340751 • Address: 4800 SILVER AVE, DALLAS, TX, 75223 • City Council District: 7
Service Request Number
25-00340751
Address
4800 SILVER AVE, DALLAS, TX, 75223
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-07-15T20:36:50.000
Update Date
2025-07-16T11:36:25.000
Closed Date
2025-07-16T10:50:09.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000qkrzUAAQ
Lat Location
(32.78136497186455500,-96.73928895909218000)
21-00862998
Service Request Number: 21-00862998 • Address: 662 ODENEAL ST, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00862998
Address
662 ODENEAL ST, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2021-09-21T13:40:42.000
Status
Closed
Created Date
2021-09-20T13:40:42.000
Update Date
2023-06-09T00:01:57.000
Closed Date
2021-09-20T13:40:42.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000rLn2XAAS
Lat Location
(32.72312278695433000,-96.67050446933291000)
25-00380914
Service Request Number: 25-00380914 • Address: 4509 POMONA RD, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
25-00380914
Address
4509 POMONA RD, DALLAS, TX, 75209
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-08-11T18:59:00.000
Status
Closed
Created Date
2025-08-07T13:25:56.000
Update Date
2025-08-08T07:32:20.000
Closed Date
2025-08-08T07:30:57.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000v7BU9AAM
Lat Location
(32.85518366237702000,-96.83227332848261000)
23-00427379
Service Request Number: 23-00427379 • Address: 2515 PINE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00427379
Address
2515 PINE ST, DALLAS, TX, 75215
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-09-18T23:59:00.000
Status
Closed
Created Date
2023-09-13T17:59:13.000
Update Date
2023-09-18T09:51:59.000
Closed Date
2023-09-18T09:51:58.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000006HqqWAAS
Lat Location
(32.75656587402724500,-96.76067715816964000)
21-00894316
Service Request Number: 21-00894316 • Address: 1916 OAK HILL CIR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00894316
Address
1916 OAK HILL CIR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-10-14T23:59:00.000
Status
Closed
Created Date
2021-10-06T11:42:09.000
Update Date
2023-06-09T00:05:29.000
Closed Date
2021-10-14T09:46:06.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000s96XWAAY
Lat Location
(32.74479216688948000,-96.67122604491679000)
20-01081581
Service Request Number: 20-01081581 • Address: 2010 FENWICK DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
20-01081581
Address
2010 FENWICK DR, DALLAS, TX, 75228
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Overall Service Request Due Date
2020-12-01T00:59:00.000
Status
Closed
Created Date
2020-10-31T11:01:10.000
Update Date
2023-06-09T03:27:41.000
Closed Date
2020-11-02T00:00:12.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000bjo6zAAA
Lat Location
(32.84128663163243500,-96.67769864175610000)
24-00492209
Service Request Number: 24-00492209 • Address: 3007 ALPINE ST, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
24-00492209
Address
3007 ALPINE ST, DALLAS, TX, 75223
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2024-10-12T23:59:00.000
Status
Closed
Created Date
2024-10-10T08:46:48.000
Update Date
2024-10-10T11:11:36.000
Closed Date
2024-10-10T11:11:35.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000CxooHAAR
Lat Location
(32.78480658709041000,-96.74321305177948000)
26-00087737
Service Request Number: 26-00087737 • Address: 620 CAMERON AVE, DALLAS, TX, 75223 • City Council District: 14
Service Request Number
26-00087737
Address
620 CAMERON AVE, DALLAS, TX, 75223
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-04T17:19:16.000
Update Date
2026-03-09T09:48:08.000
Closed Date
2026-03-09T09:48:08.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001ZlVdCAAV
Lat Location
(32.80334836117990000,-96.74577654947105000)
22-00382365
Service Request Number: 22-00382365 • Address: 815 ROSE GARDEN AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00382365
Address
815 ROSE GARDEN AVE, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2022-09-03T23:59:00.000
Status
Closed
Created Date
2022-09-02T19:51:17.000
Update Date
2023-06-08T02:45:37.000
Closed Date
2022-09-03T10:23:45.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003SvI5AAK
Lat Location
(32.72544600432599500,-96.68671067697294000)
21-00442627
Service Request Number: 21-00442627 • Address: 6404 GODFREY AVE, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00442627
Address
6404 GODFREY AVE, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-05-19T23:59:00.000
Status
Closed
Created Date
2021-05-17T14:26:03.000
Update Date
2023-06-09T00:56:43.000
Closed Date
2021-05-17T17:58:53.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000mA5C9AAK
Lat Location
(32.72799739857564600,-96.70997419573709000)
25-00313637
Service Request Number: 25-00313637 • Address: 1414 PERU ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
25-00313637
Address
1414 PERU ST, DALLAS, TX, 75203
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-07-09T23:59:00.000
Status
Closed
Created Date
2025-07-01T10:00:07.000
Update Date
2025-07-07T17:22:22.000
Closed Date
2025-07-07T17:22:15.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000oRc4RAAS
Lat Location
(32.74192515140263000,-96.80071661432258000)
21-00910037
Service Request Number: 21-00910037 • Address: 1238 N TILLERY AVE, DALLAS, TX, 75211 • City Council District: 6
Service Request Number
21-00910037
Address
1238 N TILLERY AVE, DALLAS, TX, 75211
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-10-25T23:59:00.000
Status
Closed
Created Date
2021-10-18T09:06:36.000
Update Date
2023-06-09T00:14:31.000
Closed Date
2021-10-22T16:17:08.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000sVWb6AAG
Lat Location
(32.75697882413409000,-96.91390620480702000)
26-00268863
Service Request Number: 26-00268863 • Address: JILL LN & WILBARGER DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
26-00268863
Address
JILL LN & WILBARGER DR, DALLAS, TX, 75227
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Lid Cover Broken/Missing - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-06-20T23:59:00.000
Status
Closed
Created Date
2026-06-19T17:30:58.000
Update Date
2026-06-20T04:43:52.000
Closed Date
2026-06-20T04:43:52.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001wickRAAQ
Lat Location
(32.76900068458053000,-96.66013363992609000)
21-00883701
Service Request Number: 21-00883701 • Address: 1799 RIVERWAY DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
21-00883701
Address
1799 RIVERWAY DR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-09-29T09:49:24.000
Update Date
2023-06-09T00:07:01.000
Closed Date
2021-09-29T16:37:37.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000rkuUxAAI
Lat Location
(32.74190810406858500,-96.66358786107170000)
22-00248569
Service Request Number: 22-00248569 • Address: 6231 GRAY WOLF TRL, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
22-00248569
Address
6231 GRAY WOLF TRL, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-06-21T23:59:00.000
Status
Closed
Created Date
2022-06-13T12:29:26.000
Update Date
2023-06-08T22:07:43.000
Closed Date
2022-06-17T13:24:51.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000002RdeCAAS
Lat Location
(33.00335064422786000,-96.79730494262543000)
26-00209057
Service Request Number: 26-00209057 • Address: 11515 LEISURE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00209057
Address
11515 LEISURE DR, DALLAS, TX, 75243
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-05-16T23:59:00.000
Status
Closed
Created Date
2026-05-15T11:28:36.000
Update Date
2026-05-16T02:42:57.000
Closed Date
2026-05-16T02:42:56.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001pDuBOAA0
Lat Location
(32.90490553026927000,-96.71281573592363000)
23-00336495
Service Request Number: 23-00336495 • Address: 9035 CLEARWATER DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
23-00336495
Address
9035 CLEARWATER DR, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-22T08:23:28.000
Update Date
2023-08-10T08:58:46.000
Closed Date
2023-08-10T08:58:45.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005yDpUAAU
Lat Location
(32.89915993942514000,-96.75319161389635000)
22-00074884
Service Request Number: 22-00074884 • Address: 1029 BRADFIELD RD, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
22-00074884
Address
1029 BRADFIELD RD, DALLAS, TX, 75217
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Wildlife - DAS
Overall Service Request Due Date
2022-04-11T23:59:00.000
Status
Closed
Created Date
2022-02-28T14:05:20.000
Update Date
2023-06-08T23:36:48.000
Closed Date
2022-02-28T14:05:20.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001Sl9jAAC
Lat Location
(32.69537868571695000,-96.67017094527614000)
23-00132105
Service Request Number: 23-00132105 • Address: 10020 VENETIAN WAY, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
23-00132105
Address
10020 VENETIAN WAY, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-03-30T23:59:00.000
Status
Closed
Created Date
2023-03-23T16:57:57.000
Update Date
2023-06-07T01:30:59.000
Closed Date
2023-03-27T14:52:44.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005LhpuAAC
Lat Location
(32.88179139718655000,-96.87281523751108000)
23-00547525
Service Request Number: 23-00547525 • Address: 6815 WANDER PL, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
23-00547525
Address
6815 WANDER PL, DALLAS, TX, 75230
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-12-13T00:59:00.000
Status
Closed
Created Date
2023-12-02T14:08:43.000
Update Date
2023-12-05T08:59:50.000
Closed Date
2023-12-05T08:59:49.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006mL78AAE
Lat Location
(32.90612023113628000,-96.78941881836792000)
23-00254502
Service Request Number: 23-00254502 • Address: 4770 VISTA WOOD BLVD, DALLAS, TX, 75232 • Department: Code Compliance
Service Request Number
23-00254502
Address
4770 VISTA WOOD BLVD, DALLAS, TX, 75232
Department
Code Compliance
Service Request Type
Restaurant/Food Complaint - CCS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-07-21T23:59:00.000
Status
Closed
Created Date
2023-06-07T10:39:18.000
Update Date
2024-01-16T10:13:48.000
Closed Date
2024-01-16T10:13:47.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005j2jfAAA
Lat Location
(32.68638311780872000,-96.82573666524665000)
26-00233539
Service Request Number: 26-00233539 • Address: 9027 WOODHURST DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00233539
Address
9027 WOODHURST DR, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-06-05T23:59:00.000
Status
Closed
Created Date
2026-05-30T16:04:53.000
Update Date
2026-06-05T12:28:10.000
Closed Date
2026-06-03T12:20:40.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001sDCIHAA4
Lat Location
(32.90339281119829500,-96.74626240070283000)
24-00498294
Service Request Number: 24-00498294 • Address: 908 RIVERWOOD RD, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
24-00498294
Address
908 RIVERWOOD RD, DALLAS, TX, 75217
City Council District
8
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-10-28T23:59:00.000
Status
Closed
Created Date
2024-10-14T12:43:19.000
Update Date
2024-10-17T07:51:51.000
Closed Date
2024-10-17T07:51:51.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00000DeT5RAAV
Lat Location
(32.70190702557013000,-96.68974849201894000)
26-00395304
Service Request Number: 26-00395304 • Address: 10308 SANDRA LYNN DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
26-00395304
Address
10308 SANDRA LYNN DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-09-10T23:59:00.000
Status
Closed
Created Date
2026-09-04T14:15:28.000
Update Date
2026-09-04T16:50:28.000
Closed Date
2026-09-04T16:50:25.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002F5E78AAF
Lat Location
(32.83797663210354000,-96.65609969653796000)
26-00086502
Service Request Number: 26-00086502 • Address: 8429 CAPRIOLA LN, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00086502
Address
8429 CAPRIOLA LN, DALLAS, TX, 75228
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T10:52:07.000
Update Date
2026-03-09T08:21:54.000
Closed Date
2026-03-09T08:21:42.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZdK5UAAV
Lat Location
(32.80908893095749000,-96.67939089811753000)
22-00266570
Service Request Number: 22-00266570 • Address: 8930 DARTWAY DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
22-00266570
Address
8930 DARTWAY DR, DALLAS, TX, 75227
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Median/Right of Way Maintenance - PBW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2022-07-08T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-06-23T16:23:23.000
Update Date
2024-10-01T00:08:46.000
Closed Date
2022-06-24T07:25:51.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Internal
Unique Key
5008z000002gJmPAAU
Lat Location
(32.76138218644103000,-96.66914319673471000)
26-00093645
Service Request Number: 26-00093645 • Address: 1505 N HASKELL AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00093645
Address
1505 N HASKELL AVE, DALLAS, TX, 75204
City Council District
14
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-07T23:59:00.000
Status
Closed
Created Date
2026-03-09T00:07:45.000
Update Date
2026-03-09T09:17:53.000
Closed Date
2026-03-09T09:17:37.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aUMsHAAW
Lat Location
(32.79813091449517000,-96.78195883938831000)
22-00275267
Service Request Number: 22-00275267 • Address: 1638 N JIM MILLER RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00275267
Address
1638 N JIM MILLER RD, DALLAS, TX, 75217
City Council District
5
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-01T23:59:00.000
Status
Closed
Created Date
2022-06-29T15:09:16.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-06-30T09:44:05.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000002jnkJAAQ
Lat Location
(32.74071342739732400,-96.69992709445792000)
23-00124012
Service Request Number: 23-00124012 • Address: 1520 N ZANG BLVD, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
23-00124012
Address
1520 N ZANG BLVD, DALLAS, TX, 75203
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Graffiti City Streets & Bridges - PBW
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2023-04-06T23:59:00.000
Status
Closed
Created Date
2023-03-19T15:05:30.000
Update Date
2026-08-07T13:17:49.000
Closed Date
2023-03-21T16:25:48.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
5008z000005KF6YAAW
Lat Location
(32.76188438754249000,-96.81545898048076000)
26-00178965
Service Request Number: 26-00178965 • Address: 6849 TRAMMEL DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00178965
Address
6849 TRAMMEL DR, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-28T11:08:35.000
Update Date
2026-05-15T22:39:08.000
Closed Date
2026-05-15T22:39:08.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001l84PUAAY
Lat Location
(32.84925694673858000,-96.74206670047622000)
26-00202443
Service Request Number: 26-00202443 • Address: 918 DRAGON ST, DALLAS, TX, 75207 • City Council District: 6
Service Request Number
26-00202443
Address
918 DRAGON ST, DALLAS, TX, 75207
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-05-15T23:59:00.000
Status
Closed
Created Date
2026-05-12T09:06:07.000
Update Date
2026-05-15T08:12:08.000
Closed Date
2026-05-15T08:11:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001oOyXDAA0
Lat Location
(32.78535526635997000,-96.81509596260094000)
26-00390961
Service Request Number: 26-00390961 • Address: 3215 RENAISSANCE DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00390961
Address
3215 RENAISSANCE DR, DALLAS, TX, 75287
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-09-11T23:59:00.000
Status
Closed
Created Date
2026-09-02T08:19:42.000
Update Date
2026-09-04T09:49:23.000
Closed Date
2026-09-04T09:08:57.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002EOt8kAAD
Lat Location
(32.99576398745839600,-96.86489575725862000)
20-01081601
Service Request Number: 20-01081601 • Address: 902 REVERCHON DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
20-01081601
Address
902 REVERCHON DR, DALLAS, TX, 75211
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2020-11-02T00:59:00.000
Status
Closed
Created Date
2020-10-31T11:11:23.000
Update Date
2023-06-09T03:27:41.000
Closed Date
2020-10-31T13:03:35.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000bjo9oAAA
Lat Location
(32.75157531730952000,-96.86288273498212000)
22-00196955
Service Request Number: 22-00196955 • Address: 110 HIGH HARVEST RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00196955
Address
110 HIGH HARVEST RD, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-05-18T23:59:00.000
Status
Closed
Created Date
2022-05-13T22:00:20.000
Update Date
2023-06-08T22:59:35.000
Closed Date
2022-05-18T15:36:58.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z0000029drQAAQ
Lat Location
(32.64807653524411000,-96.82183327592804000)
24-00278895
Service Request Number: 24-00278895 • Address: 7916 BRIAR BROOK CT, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
24-00278895
Address
7916 BRIAR BROOK CT, DALLAS, TX, 75218
City Council District
9
Department
Water Utilities
Service Request Type
Storm Drainage/Flooding Complaint - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-06-25T23:59:00.000
Status
Closed
Created Date
2024-06-10T11:03:08.000
Update Date
2024-06-26T15:28:48.000
Closed Date
2024-06-26T15:28:47.000
Outcome
Information Provided
Priority
MCC
Method Received Description
Email
Unique Key
5008z0000082aXvAAI
Lat Location
(32.80813811933697400,-96.72232608178282000)
22-00292227
Service Request Number: 22-00292227 • Address: 17855 FARLEY TRL, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
22-00292227
Address
17855 FARLEY TRL, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-07-11T12:34:26.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-21T19:47:25.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002qe5tAAA
Lat Location
(32.99601601382210000,-96.87251311387250000)
26-00083598
Service Request Number: 26-00083598 • Address: 7000 VALLEY VIEW LN, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
26-00083598
Address
7000 VALLEY VIEW LN, DALLAS, TX, 75240
City Council District
11
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-03-05T00:59:00.000
Status
Closed
Created Date
2026-03-02T16:11:19.000
Update Date
2026-03-09T08:22:30.000
Closed Date
2026-03-09T08:22:10.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001ZDp4sAAD
Lat Location
(32.92748945817519000,-96.78465733235274000)
23-00060768
Service Request Number: 23-00060768 • Address: 2809 MARYLAND AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00060768
Address
2809 MARYLAND AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-02-10T00:59:00.000
Status
Closed
Created Date
2023-02-08T18:44:23.000
Update Date
2023-06-07T01:47:56.000
Closed Date
2023-02-13T16:15:58.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000057JcEAAU
Lat Location
(32.71301463103167600,-96.81349282880441000)
24-00258188
Service Request Number: 24-00258188 • Address: 4616 HALLMARK DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
24-00258188
Address
4616 HALLMARK DR, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-05-31T10:13:26.000
Update Date
2024-06-06T12:35:57.000
Closed Date
2024-06-06T12:35:56.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007yUt3AAE
Lat Location
(32.90529141019788000,-96.82916177657022000)
24-00300986
Service Request Number: 24-00300986 • Address: 5126 HOMER ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
24-00300986
Address
5126 HOMER ST, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-21T10:53:36.000
Update Date
2024-06-21T17:38:09.000
Closed Date
2024-06-21T17:38:08.000
Priority
Standard
Method Received Description
API
Unique Key
5008z0000087QlMAAU
Lat Location
(32.81674054875347000,-96.78371511359293000)
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