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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
22-00122992
Service Request Number: 22-00122992 • Address: DOUGLAS AVE & W NORTHWEST HWY, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
22-00122992
Address
DOUGLAS AVE & W NORTHWEST HWY, DALLAS, TX, 75225
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-04-07T23:59:00.000
Status
Closed
Created Date
2022-04-01T08:26:23.000
Update Date
2026-08-07T14:27:03.000
Closed Date
2022-04-01T09:04:02.000
Outcome
No Action Required
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001hRhdAAE
Lat Location
(32.86549374412958000,-96.80861952349207000)
23-00305086
Service Request Number: 23-00305086 • Address: 10506 BARRYWOOD DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
23-00305086
Address
10506 BARRYWOOD DR, DALLAS, TX, 75230
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-07-10T23:59:00.000
Status
Closed
Created Date
2023-07-05T07:27:33.000
Update Date
2023-07-07T07:44:26.000
Closed Date
2023-07-07T07:44:25.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005rnH8AAI
Lat Location
(32.88908968150889000,-96.78098340751815000)
25-00206621
Service Request Number: 25-00206621 • Address: 18081 MIDWAY RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
25-00206621
Address
18081 MIDWAY RD, DALLAS, TX, 75287
City Council District
12
Department
Office of Housing and Community Empowerment
Service Request Type
Fair Housing Complaint - OEI
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-06-03T18:17:33.000
Status
Closed
Created Date
2025-05-05T18:17:34.000
Update Date
2025-09-30T22:57:13.000
Closed Date
2025-05-15T10:50:20.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000g6U02AAE
Lat Location
(32.99533899805804500,-96.84408219736206000)
22-00237268
Service Request Number: 22-00237268 • Address: 2105 MAJOR DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
22-00237268
Address
2105 MAJOR DR, DALLAS, TX, 75227
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-06-08T23:59:00.000
Status
Closed
Created Date
2022-06-07T09:04:07.000
Update Date
2023-06-08T23:16:53.000
Closed Date
2022-06-07T11:10:37.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002O9P1AAK
Lat Location
(32.74904327455596000,-96.68779297447910000)
26-00084064
Service Request Number: 26-00084064 • Address: 6900 LA COSA DR, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
26-00084064
Address
6900 LA COSA DR, DALLAS, TX, 75248
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Shopping Cart Routine Pickup - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-02T20:04:36.000
Update Date
2026-03-09T12:14:58.000
Closed Date
2026-03-09T12:14:33.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZHNRlAAP
Lat Location
(32.95947101420762000,-96.79009183568724000)
21-00423264
Service Request Number: 21-00423264 • Address: 2664 SUNSET AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
21-00423264
Address
2664 SUNSET AVE, DALLAS, TX, 75211
City Council District
1
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2021-06-02T23:59:00.000
Status
Closed
Created Date
2021-05-11T18:35:06.000
Update Date
2023-06-09T01:38:13.000
Closed Date
2021-06-03T07:29:54.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000leRdsAAE
Lat Location
(32.74412460062134000,-96.86247820754919000)
25-00301959
Service Request Number: 25-00301959 • Address: 900 E CAMP WISDOM RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
25-00301959
Address
900 E CAMP WISDOM RD, DALLAS, TX, 75241
City Council District
8
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-07-10T23:59:00.000
Status
Closed
Created Date
2025-06-25T08:41:59.000
Update Date
2026-05-15T13:31:49.000
Closed Date
2026-05-15T13:31:45.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000nWnkbAAC
Lat Location
(32.66215949480683000,-96.81069581197762000)
25-00337496
Service Request Number: 25-00337496 • Address: 7042 WINCHESTER ST, DALLAS, TX, 75231 • City Council District: 9
Service Request Number
25-00337496
Address
7042 WINCHESTER ST, DALLAS, TX, 75231
City Council District
9
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-07-21T23:59:00.000
Status
Closed
Created Date
2025-07-14T13:41:06.000
Update Date
2025-07-29T07:20:57.000
Closed Date
2025-07-29T07:20:37.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000qTAakAAG
Lat Location
(32.86216233215860000,-96.74098110760332000)
24-00064202
Service Request Number: 24-00064202 • Address: 16027 RED CEDAR TRL, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
24-00064202
Address
16027 RED CEDAR TRL, DALLAS, TX, 75248
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-02-17T00:59:00.000
Status
Closed
Created Date
2024-02-09T09:22:41.000
Update Date
2024-02-12T15:50:58.000
Closed Date
2024-02-12T15:50:58.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007EKfiAAG
Lat Location
(32.96531372176489000,-96.79985014303827000)
21-00267048
Service Request Number: 21-00267048 • Address: 3030 N BUCKNER BLVD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
21-00267048
Address
3030 N BUCKNER BLVD, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-03-25T12:53:56.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-03-26T08:33:43.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000jChc6AAC
Lat Location
(32.80909463294619000,-96.68353423982609000)
21-00403784
Service Request Number: 21-00403784 • Address: 3806 HOLMES ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
21-00403784
Address
3806 HOLMES ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-05T19:03:19.000
Update Date
2023-06-09T01:33:24.000
Closed Date
2021-05-07T10:45:02.000
Priority
Priority
Method Received Description
API
Unique Key
500t000000lc8D2AAI
Lat Location
(32.75417874405359000,-96.77036185752087000)
22-00149100
Service Request Number: 22-00149100 • Address: 2777 N BUCKNER BLVD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
22-00149100
Address
2777 N BUCKNER BLVD, DALLAS, TX, 75228
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-04-18T23:59:00.000
Status
Closed
Created Date
2022-04-17T17:34:44.000
Update Date
2023-06-08T23:05:05.000
Closed Date
2022-04-17T21:53:19.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001qtwqAAA
Lat Location
(32.81342069584753000,-96.68708894392188000)
24-00535660
Service Request Number: 24-00535660 • Address: 3216 CASINO DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00535660
Address
3216 CASINO DR, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-11-05T12:59:36.000
Update Date
2024-11-06T17:40:37.000
Closed Date
2024-11-06T17:40:37.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000HWOILAA5
Lat Location
(32.71124122793446000,-96.84274938402326000)
23-00382871
Service Request Number: 23-00382871 • Address: 4526 MEADOW ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
23-00382871
Address
4526 MEADOW ST, DALLAS, TX, 75215
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-08-24T23:59:00.000
Status
Closed
Created Date
2023-08-17T11:53:38.000
Update Date
2023-08-21T16:46:15.000
Closed Date
2023-08-21T16:46:14.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
5008z0000067k8IAAQ
Lat Location
(32.76017174667306000,-96.75070469706748000)
21-00267090
Service Request Number: 21-00267090 • Address: 1818 N WESTMORELAND RD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
21-00267090
Address
1818 N WESTMORELAND RD, DALLAS, TX, 75212
City Council District
6
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2021-03-26T23:59:00.000
Status
Closed
Created Date
2021-03-25T13:01:26.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-03-25T13:03:16.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000jChTVAA0
Lat Location
(32.76865893581826600,-96.87372639349098000)
26-00092723
Service Request Number: 26-00092723 • Address: 10325 LAKE JUNE RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00092723
Address
10325 LAKE JUNE RD, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-08T23:59:00.000
Status
Closed
Created Date
2026-03-07T22:53:20.000
Update Date
2026-03-08T00:18:23.000
Closed Date
2026-03-08T00:18:23.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aOnSBAA0
Lat Location
(32.73430770361353000,-96.64672819482708000)
22-00315999
Service Request Number: 22-00315999 • Address: 3000 ROCHESTER ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
22-00315999
Address
3000 ROCHESTER ST, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-07-29T23:59:00.000
Status
Closed
Created Date
2022-07-26T07:54:53.000
Update Date
2023-06-08T03:07:17.000
Closed Date
2022-07-26T08:45:33.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000030bHzAAI
Lat Location
(32.74008429824931000,-96.74819497680824000)
20-01113547
Service Request Number: 20-01113547 • Address: 3010 FRAZIER ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
20-01113547
Address
3010 FRAZIER ST, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2020-12-29T00:59:00.000
Status
Closed
Created Date
2020-11-11T16:27:45.000
Update Date
2023-06-09T03:24:42.000
Closed Date
2021-10-07T15:47:52.000
Outcome
Violation Complied
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000blsTbAAI
Lat Location
(32.77232593756631000,-96.74265000060777000)
26-00351300
Service Request Number: 26-00351300 • Address: 2504 MARYLAND AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00351300
Address
2504 MARYLAND AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-08-11T23:59:00.000
Status
Closed
Created Date
2026-08-08T15:01:08.000
Update Date
2026-08-08T15:51:52.000
Closed Date
2026-08-08T15:51:52.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000028LPQnAAO
Lat Location
(32.71777921301979600,-96.81312929472845000)
21-00235537
Service Request Number: 21-00235537 • Address: ABRAMS RD & LA VISTA DR, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
21-00235537
Address
ABRAMS RD & LA VISTA DR, DALLAS, TX, 75214
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-03-18T23:59:00.000
Status
Closed
Created Date
2021-03-16T16:29:06.000
Update Date
2023-06-09T02:07:32.000
Closed Date
2021-03-17T02:03:16.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000ic6riAAA
Lat Location
(32.81271657498049000,-96.75171903554617000)
23-00323177
Service Request Number: 23-00323177 • Address: 405 PECAN RD, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
23-00323177
Address
405 PECAN RD, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-14T14:13:31.000
Update Date
2023-08-03T09:42:26.000
Closed Date
2023-08-03T09:42:25.000
Priority
Priority
Method Received Description
Proactive
Unique Key
5008z000005vNTaAAM
Lat Location
(32.75128884917868000,-96.80165092304702000)
22-00556930
Service Request Number: 22-00556930 • Address: 5750 STONEGATE RD, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
22-00556930
Address
5750 STONEGATE RD, DALLAS, TX, 75209
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-01-06T00:59:00.000
Status
Closed
Created Date
2022-12-24T10:21:02.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2022-12-27T09:17:08.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000004Z5EVAA0
Lat Location
(32.85993230077197000,-96.81370601936563000)
22-00149110
Service Request Number: 22-00149110 • Address: 4600 VICTOR ST, DALLAS, TX, 75246 • City Council District: 2
Service Request Number
22-00149110
Address
4600 VICTOR ST, DALLAS, TX, 75246
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2022-04-19T23:59:00.000
Status
Closed
Created Date
2022-04-17T17:49:09.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2022-04-17T22:53:42.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001qu4BAAQ
Lat Location
(32.79446978928161000,-96.76892716751917000)
20-01173738
Service Request Number: 20-01173738 • Address: 9415 BRUTON RD, DALLAS, TX, 75217 • City Council District: 7
Service Request Number
20-01173738
Address
9415 BRUTON RD, DALLAS, TX, 75217
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-12-03T10:32:57.000
Update Date
2023-06-09T03:16:53.000
Closed Date
2020-12-16T10:51:28.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000cb2IyAAI
Lat Location
(32.74882795741931600,-96.66002468105508000)
22-00350899
Service Request Number: 22-00350899 • Address: 17819 BENCHMARK DR, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
22-00350899
Address
17819 BENCHMARK DR, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-08-23T23:59:00.000
Status
Closed
Created Date
2022-08-16T16:02:49.000
Update Date
2023-06-08T03:24:51.000
Closed Date
2022-08-24T10:07:29.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
API
Unique Key
5008z000003HSD4AAO
Lat Location
(32.99643057373932000,-96.77041561422648000)
26-00130790
Service Request Number: 26-00130790 • Address: 5319 BENT TREE DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
26-00130790
Address
5319 BENT TREE DR, DALLAS, TX, 75248
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-06T23:59:00.000
Status
Closed
Created Date
2026-03-30T21:04:22.000
Update Date
2026-04-01T12:07:29.000
Closed Date
2026-04-01T12:07:15.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ezBiAAAU
Lat Location
(32.97894608188905000,-96.81834090754818000)
25-00075883
Service Request Number: 25-00075883 • Address: SINGLETON BLVD & N WESTMORELAND RD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00075883
Address
SINGLETON BLVD & N WESTMORELAND RD, DALLAS, TX, 75212
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Utility Cut/Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-03-01T00:59:00.000
Status
Closed (Transferred)
Created Date
2025-02-18T07:43:12.000
Update Date
2025-02-21T14:34:07.000
Closed Date
2025-02-21T14:34:06.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000VZYkvAAH
Lat Location
(32.77882550041117000,-96.87392396089139000)
22-00249231
Service Request Number: 22-00249231 • Address: 4647 ROCKAWAY DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
22-00249231
Address
4647 ROCKAWAY DR, DALLAS, TX, 75214
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-06-14T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-06-13T13:26:51.000
Update Date
2023-06-08T23:18:39.000
Closed Date
2022-06-13T16:05:48.000
Outcome
Request Transferred
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002Rr1SAAS
Lat Location
(32.84444101959208000,-96.74160419325575000)
21-00588469
Service Request Number: 21-00588469 • Address: 9527 KERRVILLE ST, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00588469
Address
9527 KERRVILLE ST, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-06-25T15:31:18.000
Update Date
2023-06-12T01:09:02.000
Closed Date
2021-07-11T11:12:49.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000nQmiiAAC
Lat Location
(32.76465409719895000,-96.65873994224650000)
22-00079685
Service Request Number: 22-00079685 • Address: 1827 RICHARDSON AVE, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
22-00079685
Address
1827 RICHARDSON AVE, DALLAS, TX, 75215
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Cost-Plus - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-03-08T00:59:00.000
Status
Closed (Transferred)
Created Date
2022-02-28T14:04:18.000
Update Date
2023-06-08T23:36:48.000
Closed Date
2022-03-03T09:54:54.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001U1FbAAK
Lat Location
(32.76907360936059600,-96.78332799643070000)
26-00043297
Service Request Number: 26-00043297 • Address: BALTIMORE DR & BANDERA AVE, DALLAS, TX, 75225 • City Council District: 13
Service Request Number
26-00043297
Address
BALTIMORE DR & BANDERA AVE, DALLAS, TX, 75225
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-02-07T00:59:00.000
Status
Closed (Duplicate)
Created Date
2026-02-04T10:03:07.000
Update Date
2026-02-06T13:08:31.000
Closed Date
2026-02-06T13:08:21.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001TqLTlAAN
Lat Location
(32.86754137021163000,-96.79668107892168000)
24-00501322
Service Request Number: 24-00501322 • Address: 7457 HOLLY HILL DR, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
24-00501322
Address
7457 HOLLY HILL DR, DALLAS, TX, 75231
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Shopping Cart Routine Pickup - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-10-23T23:59:00.000
Status
Closed
Created Date
2024-10-16T06:17:18.000
Update Date
2024-10-22T11:43:32.000
Closed Date
2024-10-22T11:43:31.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000E2anJAAR
Lat Location
(32.87885442294842000,-96.75518558731422000)
22-00156429
Service Request Number: 22-00156429 • Address: 4727 RAMONA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00156429
Address
4727 RAMONA AVE, DALLAS, TX, 75216
City Council District
4
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-05-05T23:59:00.000
Status
Closed
Created Date
2022-04-21T11:55:32.000
Update Date
2023-06-08T23:00:15.000
Closed Date
2022-05-02T12:46:50.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001tyLaAAI
Lat Location
(32.68880626075506500,-96.79959427262548000)
24-00320542
Service Request Number: 24-00320542 • Address: 5915 MELSHIRE DR, DALLAS, TX, 75230 • City Council District: 13
Service Request Number
24-00320542
Address
5915 MELSHIRE DR, DALLAS, TX, 75230
City Council District
13
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-07-17T18:59:00.000
Status
Closed
Created Date
2024-07-02T11:33:24.000
Update Date
2024-07-03T07:26:41.000
Closed Date
2024-07-03T07:26:41.000
Outcome
Referred to Dallas Water Utilities
Priority
Standard
Method Received Description
API
Unique Key
5008z000008Bv9VAAS
Lat Location
(32.91441056652651000,-96.80683032681671000)
26-00094678
Service Request Number: 26-00094678 • Address: 9707 WALNUT HILL LN, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00094678
Address
9707 WALNUT HILL LN, DALLAS, TX, 75238
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-09T13:31:44.000
Update Date
2026-03-09T13:38:03.000
Closed Date
2026-03-09T13:38:03.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
500cs00001acFSIAA2
Lat Location
(32.87910788537282000,-96.71986767764317000)
25-00468342
Service Request Number: 25-00468342 • Address: 2101 N CARROLL AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
25-00468342
Address
2101 N CARROLL AVE, DALLAS, TX, 75204
City Council District
2
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-10-10T23:59:00.000
Status
Closed
Created Date
2025-09-26T10:51:23.000
Update Date
2026-05-15T13:20:43.000
Closed Date
2026-05-15T13:20:14.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000013BZ6hAAG
Lat Location
(32.80517416240685000,-96.78341579425474000)
23-00404644
Service Request Number: 23-00404644 • Address: WAYNE ST & ASH LN, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
23-00404644
Address
WAYNE ST & ASH LN, DALLAS, TX, 75223
City Council District
2
Department
Transportation and Public Works
Service Request Type
Traffic - Speed Control - TRN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-10-13T23:59:00.000
Status
Closed
Created Date
2023-08-30T11:00:53.000
Update Date
2026-08-07T13:58:09.000
Closed Date
2024-04-01T11:01:57.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006CWsdAAG
Lat Location
(32.79872572351927000,-96.75152239441793000)
26-00065278
Service Request Number: 26-00065278 • Address: 5301 GARLAND AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
26-00065278
Address
5301 GARLAND AVE, DALLAS, TX, 75223
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-18T16:53:40.000
Update Date
2026-03-09T17:02:04.000
Closed Date
2026-03-09T17:02:03.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001WsqWcAAJ
Lat Location
(32.79453709217709400,-96.75508283619244000)
23-00056094
Service Request Number: 23-00056094 • Address: 8139 MARY CURRAN CT, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
23-00056094
Address
8139 MARY CURRAN CT, DALLAS, TX, 75252
City Council District
12
Department
Dallas Animal Services
Service Request Type
Animal Wildlife - DAS
Overall Service Request Due Date
2023-02-16T00:59:00.000
Status
Closed
Created Date
2023-02-06T15:12:50.000
Update Date
2023-06-07T01:47:07.000
Closed Date
2023-02-06T15:12:50.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z00000556L5AAI
Lat Location
(32.98476836948527000,-96.76452378330778000)
24-00583406
Service Request Number: 24-00583406 • Address: GREAT TRINITY FOREST WAY & N JIM MILLER RD, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
24-00583406
Address
GREAT TRINITY FOREST WAY & N JIM MILLER RD, DALLAS, TX, 75217
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Timing - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-12-14T00:59:00.000
Status
Closed
Created Date
2024-12-09T08:57:47.000
Update Date
2024-12-10T10:47:35.000
Closed Date
2024-12-10T10:47:34.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000M4tZ9AAJ
Lat Location
(32.71321386193046000,-96.70016908626790000)
25-00202457
Service Request Number: 25-00202457 • Address: 7208 YAMINI DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
25-00202457
Address
7208 YAMINI DR, DALLAS, TX, 75230
City Council District
11
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-05-16T23:59:00.000
Status
Closed
Created Date
2025-05-02T18:48:36.000
Update Date
2025-05-06T14:05:11.000
Closed Date
2025-05-06T14:05:10.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000fo4buAAA
Lat Location
(32.90221987861576000,-96.78200325151253000)
22-00352589
Service Request Number: 22-00352589 • Address: COLUMBIA AVE & N MUNGER BLVD, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
22-00352589
Address
COLUMBIA AVE & N MUNGER BLVD, DALLAS, TX, 75214
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-08-23T23:59:00.000
Status
Closed
Created Date
2022-08-17T13:19:18.000
Update Date
2026-08-07T14:27:03.000
Closed Date
2022-08-17T15:17:30.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003I6cGAAS
Lat Location
(32.79722081486039000,-96.76124477920173000)
26-00351415
Service Request Number: 26-00351415 • Address: 822 BUCKALEW ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00351415
Address
822 BUCKALEW ST, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Street/Road/Driveway Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-08-09T23:59:00.000
Status
Closed
Created Date
2026-08-08T16:52:47.000
Update Date
2026-08-08T17:45:19.000
Closed Date
2026-08-08T17:45:19.000
Outcome
No street or road blockage found at location
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000028Ll1YAAS
Lat Location
(32.73823538037810000,-96.83868554132847000)
21-00172796
Service Request Number: 21-00172796 • Address: 6821 WINCHESTER ST, DALLAS, TX, 75231 • City Council District: 9
Service Request Number
21-00172796
Address
6821 WINCHESTER ST, DALLAS, TX, 75231
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-03-05T00:59:00.000
Status
Closed
Created Date
2021-02-25T15:46:08.000
Update Date
2023-06-09T02:17:15.000
Closed Date
2021-03-03T13:41:44.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000hlfiFAAQ
Lat Location
(32.85820314333460600,-96.74355688363978000)
21-00983749
Service Request Number: 21-00983749 • Address: 4319 CANAL ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
21-00983749
Address
4319 CANAL ST, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-12-12T23:09:25.000
Update Date
2023-06-08T23:46:24.000
Closed Date
2021-12-14T11:32:30.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000uFMRIAA4
Lat Location
(32.77418022103949400,-96.74580821606630000)
23-00129372
Service Request Number: 23-00129372 • Address: 5599 W MOCKINGBIRD LN, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
23-00129372
Address
5599 W MOCKINGBIRD LN, DALLAS, TX, 75209
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Timing - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2023-03-28T23:59:00.000
Status
Closed
Created Date
2023-03-22T13:35:55.000
Update Date
2026-08-07T14:31:57.000
Closed Date
2023-03-22T15:32:56.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005LFHEAA4
Lat Location
(32.83677057234892000,-96.81528602406375000)
22-00458552
Service Request Number: 22-00458552 • Address: 5321 BOURQUIN ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
22-00458552
Address
5321 BOURQUIN ST, DALLAS, TX, 75210
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-10-22T23:59:00.000
Status
Closed
Created Date
2022-10-19T15:04:32.000
Update Date
2023-06-08T02:39:53.000
Closed Date
2022-10-22T14:21:04.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003slr9AAA
Lat Location
(32.76304012002556500,-96.73430716270705000)
26-00273234
Service Request Number: 26-00273234 • Address: 7838 ROBINCREEK DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00273234
Address
7838 ROBINCREEK DR, DALLAS, TX, 75232
City Council District
8
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-06-30T23:59:00.000
Status
Closed
Created Date
2026-06-23T02:01:51.000
Update Date
2026-07-04T12:30:12.000
Closed Date
2026-07-02T12:29:48.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001xFM5mAAG
Lat Location
(32.65279407145125400,-96.82949519279883000)
20-01081501
Service Request Number: 20-01081501 • Address: 4705 ASHER PL, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
20-01081501
Address
4705 ASHER PL, DALLAS, TX, 75204
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2020-11-05T00:59:00.000
Status
Closed
Created Date
2020-10-31T09:59:42.000
Update Date
2023-06-09T03:27:41.000
Closed Date
2020-11-05T11:12:18.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000bjntgAAA
Lat Location
(32.80139252486403000,-96.77355662136763000)
26-00012855
Service Request Number: 26-00012855 • Address: 8512 BAUMGARTEN DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00012855
Address
8512 BAUMGARTEN DR, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-01-09T16:23:48.000
Update Date
2026-03-09T15:26:12.000
Closed Date
2026-03-09T15:26:11.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001OYB5zAAH
Lat Location
(32.80239016882418000,-96.69572318146015000)
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