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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
21-00641127
Service Request Number: 21-00641127 • Address: 8001 JOHN W CARPENTER FWY SB, DALLAS, TX, 75247 • City Council District: 6
Service Request Number
21-00641127
Address
8001 JOHN W CARPENTER FWY SB, DALLAS, TX, 75247
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-07-14T23:59:00.000
Status
Closed
Created Date
2021-07-12T10:08:14.000
Update Date
2023-06-09T00:47:09.000
Closed Date
2021-07-12T11:14:15.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000o1z9rAAA
Lat Location
(32.81994466815696000,-96.87498977689746000)
21-00858629
Service Request Number: 21-00858629 • Address: 6608 PASTOR BAILEY DR, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
21-00858629
Address
6608 PASTOR BAILEY DR, DALLAS, TX, 75237
City Council District
3
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2021-10-08T23:59:00.000
Status
Closed
Created Date
2021-09-17T18:55:24.000
Update Date
2023-06-09T00:01:11.000
Closed Date
2021-09-20T15:10:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000rKjpeAAC
Lat Location
(32.66892015503520000,-96.87410556847668000)
26-00068542
Service Request Number: 26-00068542 • Address: 2018 N ST AUGUSTINE DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00068542
Address
2018 N ST AUGUSTINE DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation District Billing Dispute - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-03T23:59:00.000
Status
Closed
Created Date
2026-02-20T12:25:50.000
Update Date
2026-03-09T15:26:58.000
Closed Date
2026-03-09T15:26:57.000
Outcome
Appeal
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001XKW1pAAH
Lat Location
(32.74701480446405000,-96.65675266521038000)
25-00307977
Service Request Number: 25-00307977 • Address: 5734 KENWOOD AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
25-00307977
Address
5734 KENWOOD AVE, DALLAS, TX, 75206
City Council District
14
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-07-14T23:59:00.000
Status
Closed
Created Date
2025-06-27T14:53:37.000
Update Date
2025-07-03T10:13:53.000
Closed Date
2025-07-03T10:13:38.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000o0Ne9AAE
Lat Location
(32.83293157935099000,-96.76935394998250000)
23-00236634
Service Request Number: 23-00236634 • Address: 5690 CHURCHILL AVE, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
23-00236634
Address
5690 CHURCHILL AVE, DALLAS, TX, 75227
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2023-05-30T23:59:00.000
Status
Closed
Created Date
2023-05-27T19:29:53.000
Update Date
2023-06-07T01:03:42.000
Closed Date
2023-05-27T19:29:53.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000005g7MrAAI
Lat Location
(32.78228858998473000,-96.71884931095168000)
23-00333311
Service Request Number: 23-00333311 • Address: 3619 AZURE CT, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
23-00333311
Address
3619 AZURE CT, DALLAS, TX, 75219
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-07-25T23:59:00.000
Status
Closed
Created Date
2023-07-20T13:18:44.000
Update Date
2023-07-25T14:55:32.000
Closed Date
2023-07-25T14:55:32.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005xNhRAAU
Lat Location
(32.81646307666478000,-96.80786746494304000)
21-00710795
Service Request Number: 21-00710795 • Address: 1502 E LAKEVIEW DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00710795
Address
1502 E LAKEVIEW DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-08-02T12:20:44.000
Update Date
2023-06-09T00:50:22.000
Closed Date
2021-08-05T09:22:41.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000p939GAAQ
Lat Location
(32.72927497363724600,-96.81906527894743000)
24-00493885
Service Request Number: 24-00493885 • Address: 1500 MARILLA ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
24-00493885
Address
1500 MARILLA ST, DALLAS, TX, 75201
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Illegal Vending - DAS
Ert Estimated Response Time
72 Hours
Overall Service Request Due Date
2024-10-15T23:59:00.000
Status
Closed
Created Date
2024-10-10T19:59:29.000
Update Date
2026-03-09T15:48:18.000
Closed Date
2024-10-10T20:15:34.000
Outcome
Final Results
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000D90m6AAB
Lat Location
(32.77625816445175400,-96.79813052805436000)
26-00088439
Service Request Number: 26-00088439 • Address: 2857 FORT WORTH AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00088439
Address
2857 FORT WORTH AVE, DALLAS, TX, 75211
City Council District
1
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-05T10:01:31.000
Update Date
2026-03-09T10:35:47.000
Closed Date
2026-03-09T10:35:34.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZsSDzAAN
Lat Location
(32.75681815189594000,-96.86795536848675000)
23-00368601
Service Request Number: 23-00368601 • Address: 2504 MOUNTAIN LAKE RD, DALLAS, TX, 75233 • City Council District: 1
Service Request Number
23-00368601
Address
2504 MOUNTAIN LAKE RD, DALLAS, TX, 75233
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-08-09T11:16:11.000
Update Date
2023-08-09T11:20:04.000
Closed Date
2023-08-09T11:20:02.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z0000064jgtAAA
Lat Location
(32.72109371428754000,-96.85915791099830000)
21-00671091
Service Request Number: 21-00671091 • Address: 2215 ROMINE AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
21-00671091
Address
2215 ROMINE AVE, DALLAS, TX, 75215
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-07-27T23:59:00.000
Status
Closed
Created Date
2021-07-20T22:23:19.000
Update Date
2023-06-09T00:45:28.000
Closed Date
2021-07-27T15:51:21.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000oNLj0AAG
Lat Location
(32.75738120490309000,-96.76717850399153000)
22-00168568
Service Request Number: 22-00168568 • Address: 7202 S WESTMORELAND RD, DALLAS, TX, 75237 • City Council District: 8
Service Request Number
22-00168568
Address
7202 S WESTMORELAND RD, DALLAS, TX, 75237
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-05-01T23:59:00.000
Status
Closed
Created Date
2022-04-28T12:29:38.000
Update Date
2023-06-08T23:02:32.000
Closed Date
2022-04-28T15:27:46.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001zew7AAA
Lat Location
(32.66041097180130500,-96.88203681730579000)
21-00388802
Service Request Number: 21-00388802 • Address: BERWICK AVE & NORFOLK AVE, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
21-00388802
Address
BERWICK AVE & NORFOLK AVE, DALLAS, TX, 75203
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-05-04T23:59:00.000
Status
Closed
Created Date
2021-05-01T20:17:40.000
Update Date
2023-06-09T01:42:51.000
Closed Date
2021-05-01T21:41:12.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000lBCQlAAO
Lat Location
(32.73131566408251600,-96.79856052618179000)
24-00258208
Service Request Number: 24-00258208 • Address: 9615 ROBIN MEADOW DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
24-00258208
Address
9615 ROBIN MEADOW DR, DALLAS, TX, 75243
City Council District
10
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-06-07T18:59:00.000
Status
Closed
Created Date
2024-05-31T10:16:42.000
Update Date
2024-06-06T09:16:47.000
Closed Date
2024-06-06T09:16:47.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000007yTImAAM
Lat Location
(32.89973251897211000,-96.73089024281003000)
22-00270291
Service Request Number: 22-00270291 • Address: 6730 CRESTLAND AVE, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
22-00270291
Address
6730 CRESTLAND AVE, DALLAS, TX, 75252
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-06-27T10:50:13.000
Update Date
2023-06-08T23:23:58.000
Closed Date
2022-07-07T16:37:21.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002hpykAAA
Lat Location
(32.98982806433855000,-96.78875870647873000)
25-00307269
Service Request Number: 25-00307269 • Address: 5828 E MOCKINGBIRD LN, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
25-00307269
Address
5828 E MOCKINGBIRD LN, DALLAS, TX, 75206
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-07-01T18:59:00.000
Status
Closed
Created Date
2025-06-27T10:49:03.000
Update Date
2025-06-28T13:41:00.000
Closed Date
2025-06-28T13:40:47.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000nwsqFAAQ
Lat Location
(32.83637125071903000,-96.76725704738374000)
22-00556891
Service Request Number: 22-00556891 • Address: 10433 N CENTRAL EXPY SB, DALLAS, TX, 75231 • City Council District: 11
Service Request Number
22-00556891
Address
10433 N CENTRAL EXPY SB, DALLAS, TX, 75231
City Council District
11
Department
Code Compliance
Service Request Type
Restaurant/Food Complaint - CCS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-02-09T00:59:00.000
Status
Closed
Created Date
2022-12-24T09:40:20.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2023-01-18T19:00:22.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004Z4htAAC
Lat Location
(32.88865293796520500,-96.77002570918465000)
21-00942231
Service Request Number: 21-00942231 • Address: 8316 BUNCHE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
21-00942231
Address
8316 BUNCHE DR, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-11-09T13:02:11.000
Update Date
2023-06-08T23:47:57.000
Closed Date
2021-11-09T13:13:01.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000tPrBCAA0
Lat Location
(32.92150378708944000,-96.75864129703180000)
26-00203991
Service Request Number: 26-00203991 • Address: 6231 TURNER WAY, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00203991
Address
6231 TURNER WAY, DALLAS, TX, 75230
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-12T18:50:18.000
Update Date
2026-06-18T16:31:46.000
Closed Date
2026-06-18T16:31:46.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001oauJKAAY
Lat Location
(32.91842800410562000,-96.79926480111244000)
26-00218341
Service Request Number: 26-00218341 • Address: 1607 W PAGE AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00218341
Address
1607 W PAGE AVE, DALLAS, TX, 75208
City Council District
1
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-22T23:59:00.000
Status
Closed
Created Date
2026-05-21T06:55:13.000
Update Date
2026-05-21T13:31:33.000
Closed Date
2026-05-21T13:16:15.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001qMX6xAAG
Lat Location
(32.74037744354325000,-96.84708971830781000)
23-00547530
Service Request Number: 23-00547530 • Address: 1754 E RED BIRD LN, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
23-00547530
Address
1754 E RED BIRD LN, DALLAS, TX, 75241
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-12-02T14:13:59.000
Update Date
2023-12-02T15:38:42.000
Closed Date
2023-12-02T15:38:42.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006mL53AAE
Lat Location
(32.67570604283791600,-96.79440291462483000)
26-00247559
Service Request Number: 26-00247559 • Address: 5829 GOLIAD AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00247559
Address
5829 GOLIAD AVE, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Utility Cut/Routine - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-06-18T23:59:00.000
Status
Closed
Created Date
2026-06-08T10:38:09.000
Update Date
2026-06-28T13:40:15.000
Closed Date
2026-06-26T13:39:42.000
Outcome
Work Completed
Priority
MCC
Method Received Description
Phone
Unique Key
500cs00001u263mAAA
Lat Location
(32.81879924239007000,-96.76739539952901000)
22-00257757
Service Request Number: 22-00257757 • Address: 9203 BLUECREST DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
22-00257757
Address
9203 BLUECREST DR, DALLAS, TX, 75232
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-06-20T23:59:00.000
Status
Closed
Created Date
2022-06-17T22:40:12.000
Update Date
2023-06-08T23:14:27.000
Closed Date
2022-06-18T17:32:46.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000002ckSyAAI
Lat Location
(32.63664378710661400,-96.82465299641787000)
20-01158906
Service Request Number: 20-01158906 • Address: 12002 GARLAND RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
20-01158906
Address
12002 GARLAND RD, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-11-27T13:05:40.000
Update Date
2023-06-09T03:12:50.000
Closed Date
2021-01-08T11:06:13.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000cZTWGAA4
Lat Location
(32.85913769883029500,-96.67404904383440000)
22-00044527
Service Request Number: 22-00044527 • Address: 2918 CARLSON DR, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
22-00044527
Address
2918 CARLSON DR, DALLAS, TX, 75235
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-02-09T00:59:00.000
Status
Closed
Created Date
2022-02-04T13:41:13.000
Update Date
2023-06-08T23:30:35.000
Closed Date
2022-02-04T15:49:55.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000001Khg2AAC
Lat Location
(32.82347305902336400,-96.83061653303184000)
26-00016019
Service Request Number: 26-00016019 • Address: 3000 QUEBEC ST, DALLAS, TX, 75247 • City Council District: 6
Service Request Number
26-00016019
Address
3000 QUEBEC ST, DALLAS, TX, 75247
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-02-12T00:59:00.000
Status
Closed
Created Date
2026-01-12T15:33:39.000
Update Date
2026-01-22T10:44:59.000
Closed Date
2026-01-22T10:44:58.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001P0I7hAAF
Lat Location
(32.80372816253962000,-96.86143579261550000)
25-00496841
Service Request Number: 25-00496841 • Address: 7038 CREEK BEND RD, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
25-00496841
Address
7038 CREEK BEND RD, DALLAS, TX, 75252
City Council District
12
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-10-28T23:59:00.000
Status
Closed
Created Date
2025-10-14T07:16:00.000
Update Date
2025-11-12T16:35:34.000
Closed Date
2025-11-12T16:35:17.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000162kilAAA
Lat Location
(32.99606142596171000,-96.79178468955448000)
21-00932962
Service Request Number: 21-00932962 • Address: 809 S BRIGHTON AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00932962
Address
809 S BRIGHTON AVE, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-11-13T00:59:00.000
Status
Closed
Created Date
2021-11-02T12:36:29.000
Update Date
2023-06-08T23:54:00.000
Closed Date
2021-11-03T10:21:31.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000tOidrAAC
Lat Location
(32.73817119511054000,-96.85055073495205000)
25-00461718
Service Request Number: 25-00461718 • Address: ARAPAHO RD & PRESTON RD, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
25-00461718
Address
ARAPAHO RD & PRESTON RD, DALLAS, TX, 75248
City Council District
11
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-10-07T23:59:00.000
Status
Closed
Created Date
2025-09-23T08:30:11.000
Update Date
2026-05-15T13:20:33.000
Closed Date
2026-05-15T13:20:14.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000012XvFdAAK
Lat Location
(32.96237684743629000,-96.80458438753544000)
26-00164175
Service Request Number: 26-00164175 • Address: 5803 E NORTHWEST HWY, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
26-00164175
Address
5803 E NORTHWEST HWY, DALLAS, TX, 75231
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street/Road/Driveway Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-04-21T23:59:00.000
Status
Closed
Created Date
2026-04-20T08:18:55.000
Update Date
2026-04-20T08:48:29.000
Closed Date
2026-04-20T08:48:29.000
Outcome
No street or road blockage found at location
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001j6KuUAAU
Lat Location
(32.86570379636930000,-96.76596020975710000)
26-00308202
Service Request Number: 26-00308202 • Address: 4418 SOMERVILLE AVE, DALLAS, TX, 75206 • City Council District: 9
Service Request Number
26-00308202
Address
4418 SOMERVILLE AVE, DALLAS, TX, 75206
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-07-15T23:59:00.000
Status
Closed
Created Date
2026-07-14T07:51:18.000
Update Date
2026-07-16T19:55:04.000
Closed Date
2026-07-14T19:53:59.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000022OHomAAG
Lat Location
(32.84035505303207000,-96.76229083142634000)
25-00084024
Service Request Number: 25-00084024 • Address: 2000 KRAFT ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00084024
Address
2000 KRAFT ST, DALLAS, TX, 75212
City Council District
6
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-02-28T00:59:00.000
Status
Closed
Created Date
2025-02-26T15:54:52.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2025-02-26T16:12:54.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000WGkvmAAD
Lat Location
(32.78397527697089000,-96.85344316300191000)
23-00336843
Service Request Number: 23-00336843 • Address: 4523 MAPLE AVE, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
23-00336843
Address
4523 MAPLE AVE, DALLAS, TX, 75219
City Council District
2
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-07-28T23:59:00.000
Status
Closed
Created Date
2023-07-22T12:34:53.000
Update Date
2023-07-31T08:52:48.000
Closed Date
2023-07-31T08:52:47.000
Outcome
Request Documented
Priority
Standard
Method Received Description
API
Unique Key
5008z000005yFxRAAU
Lat Location
(32.81165161958634000,-96.82308946137738000)
24-00360622
Service Request Number: 24-00360622 • Address: 728 EVERGREEN HILL RD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
24-00360622
Address
728 EVERGREEN HILL RD, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-08-01T23:59:00.000
Status
Closed
Created Date
2024-07-25T15:01:26.000
Update Date
2024-07-30T09:13:13.000
Closed Date
2024-07-30T09:13:12.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000029wmoAAA
Lat Location
(32.76457677418986000,-96.83326370612133000)
22-00563873
Service Request Number: 22-00563873 • Address: 4714 MAPLE AVE, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
22-00563873
Address
4714 MAPLE AVE, DALLAS, TX, 75219
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-01-02T00:59:00.000
Status
Closed
Created Date
2022-12-29T13:47:34.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2022-12-29T15:57:47.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000004c1XKAAY
Lat Location
(32.81394443058387400,-96.82537625021622000)
26-00264588
Service Request Number: 26-00264588 • Address: 5206 LONGVIEW ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00264588
Address
5206 LONGVIEW ST, DALLAS, TX, 75206
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-06-25T23:59:00.000
Status
Closed
Created Date
2026-06-17T11:50:34.000
Update Date
2026-06-18T16:23:15.000
Closed Date
2026-06-18T16:23:15.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001wBWAkAAO
Lat Location
(32.83070702943203000,-96.78073345791667000)
21-00296601
Service Request Number: 21-00296601 • Address: S TRUNK AVE & HAMILTON AVE, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
21-00296601
Address
S TRUNK AVE & HAMILTON AVE, DALLAS, TX, 75210
City Council District
7
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2021-04-09T23:59:00.000
Status
Closed
Created Date
2021-04-02T15:49:13.000
Update Date
2023-06-09T01:55:43.000
Closed Date
2021-04-09T13:39:48.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000jvCFqAAM
Lat Location
(32.76901906172762600,-96.75821584141951000)
26-00206727
Service Request Number: 26-00206727 • Address: 5324 ALTON AVE, DALLAS, TX, 75214 • City Council District: 2
Service Request Number
26-00206727
Address
5324 ALTON AVE, DALLAS, TX, 75214
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-05-21T23:59:00.000
Status
Closed
Created Date
2026-05-14T09:45:16.000
Update Date
2026-05-15T16:02:36.000
Closed Date
2026-05-15T16:02:20.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ovwmmAAA
Lat Location
(32.79715431596104500,-96.75759900214742000)
26-00077353
Service Request Number: 26-00077353 • Address: N AKARD ST & CEDAR SPRINGS RD, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00077353
Address
N AKARD ST & CEDAR SPRINGS RD, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Head Turn (Conflicting) - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-05T00:59:00.000
Status
Closed
Created Date
2026-02-26T10:50:16.000
Update Date
2026-02-27T11:05:21.000
Closed Date
2026-02-27T11:05:21.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001YSLa5AAH
Lat Location
(32.78936300612983000,-96.80502380551400000)
26-00090185
Service Request Number: 26-00090185 • Address: 2817 N BECKLEY AVE, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00090185
Address
2817 N BECKLEY AVE, DALLAS, TX, 75212
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-06T23:59:00.000
Status
Closed
Created Date
2026-03-06T01:09:28.000
Update Date
2026-03-09T12:13:20.000
Closed Date
2026-03-09T11:39:10.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001a4lHhAAI
Lat Location
(32.77707693455320000,-96.82461583162181000)
26-00344196
Service Request Number: 26-00344196 • Address: 5227 SINGLETON BLVD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00344196
Address
5227 SINGLETON BLVD, DALLAS, TX, 75212
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-09-02T23:59:00.000
Status
Closed
Created Date
2026-08-04T13:49:01.000
Update Date
2026-08-08T09:26:16.000
Closed Date
2026-08-06T09:25:46.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs000027Hq1yAAC
Lat Location
(32.77872299008061000,-96.90727205199860000)
21-00442814
Service Request Number: 21-00442814 • Address: 3106 PALO ALTO DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
21-00442814
Address
3106 PALO ALTO DR, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-17T14:52:39.000
Update Date
2023-06-09T00:56:45.000
Closed Date
2021-05-27T15:38:37.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000mA6SNAA0
Lat Location
(32.65607604010727000,-96.77242026655047000)
21-00822886
Service Request Number: 21-00822886 • Address: 4746 DON DR, DALLAS, TX, 75247 • City Council District: 6
Service Request Number
21-00822886
Address
4746 DON DR, DALLAS, TX, 75247
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-09-09T23:59:00.000
Status
Closed
Created Date
2021-09-07T11:31:33.000
Update Date
2023-06-09T00:26:11.000
Closed Date
2021-09-07T18:39:13.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000quTLlAAM
Lat Location
(32.80409848946949600,-96.87720692825760000)
20-01067217
Service Request Number: 20-01067217 • Address: 6227 POWER DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
20-01067217
Address
6227 POWER DR, DALLAS, TX, 75227
City Council District
7
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2020-12-10T00:59:00.000
Status
Closed
Created Date
2020-10-26T16:37:11.000
Update Date
2023-06-09T03:43:09.000
Closed Date
2021-09-24T16:20:25.000
Outcome
Violation Complied
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000aVO5IAAW
Lat Location
(32.77407418202777000,-96.71209209290252000)
26-00093105
Service Request Number: 26-00093105 • Address: 3579 MISTY MEADOW DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00093105
Address
3579 MISTY MEADOW DR, DALLAS, TX, 75287
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-08T12:18:31.000
Update Date
2026-03-09T11:00:43.000
Closed Date
2026-03-09T11:00:43.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aRM2PAAW
Lat Location
(32.99349541926416000,-96.85570128000907000)
26-00084090
Service Request Number: 26-00084090 • Address: 4507 BELMONT AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
26-00084090
Address
4507 BELMONT AVE, DALLAS, TX, 75204
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-05-26T23:59:00.000
Status
Closed
Created Date
2026-03-02T20:42:48.000
Update Date
2026-03-09T07:20:55.000
Closed Date
2026-03-09T07:20:27.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZHninAAD
Lat Location
(32.80950241951886000,-96.78781176864640000)
22-00136691
Service Request Number: 22-00136691 • Address: 2530 S MALCOLM X BLVD, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
22-00136691
Address
2530 S MALCOLM X BLVD, DALLAS, TX, 75215
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-04-10T23:59:00.000
Status
Closed
Created Date
2022-04-09T16:13:05.000
Update Date
2023-06-08T23:10:36.000
Closed Date
2022-04-09T18:54:38.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001mgrqAAA
Lat Location
(32.77287178753271000,-96.77271479315495000)
25-00164378
Service Request Number: 25-00164378 • Address: 14360 HAYMEADOW CIR, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
25-00164378
Address
14360 HAYMEADOW CIR, DALLAS, TX, 75254
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-04-16T23:59:00.000
Status
Closed
Created Date
2025-04-12T13:23:47.000
Update Date
2025-04-14T16:10:54.000
Closed Date
2025-04-14T16:10:54.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000cpGODAA2
Lat Location
(32.94434958741071000,-96.76985550592103000)
23-00442759
Service Request Number: 23-00442759 • Address: 8724 HACKNEY LN, DALLAS, TX, 75238 • City Council District: 9
Service Request Number
23-00442759
Address
8724 HACKNEY LN, DALLAS, TX, 75238
City Council District
9
Department
311 Customer Service Center
Service Request Type
Water Payments & Billing Inquiry - 311
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2023-10-24T23:59:00.000
Status
Closed
Created Date
2023-09-23T14:11:09.000
Update Date
2023-09-26T07:21:15.000
Closed Date
2023-09-26T07:21:15.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006LbhZAAS
Lat Location
(32.86765350982973000,-96.69176967932424000)
22-00556928
Service Request Number: 22-00556928 • Address: 9659 ATHERTON DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
22-00556928
Address
9659 ATHERTON DR, DALLAS, TX, 75243
City Council District
10
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-01-11T00:59:00.000
Status
Closed
Created Date
2022-12-24T10:19:45.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2023-02-01T14:39:09.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004Z5E0AAK
Lat Location
(32.90319338237280000,-96.72991020642440000)
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