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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
21-00442911
Service Request Number: 21-00442911 • Address: 5925 MALMESBURY RD, DALLAS, TX, 75252 • City Council District: 11
Service Request Number
21-00442911
Address
5925 MALMESBURY RD, DALLAS, TX, 75252
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-05-24T23:59:00.000
Status
Closed
Created Date
2021-05-17T15:03:57.000
Update Date
2023-06-09T00:56:47.000
Closed Date
2021-05-20T06:23:34.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000mA6yEAAS
Lat Location
(32.98656863260420400,-96.80606741212654000)
26-00132460
Service Request Number: 26-00132460 • Address: 2542 JONESBORO AVE, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00132460
Address
2542 JONESBORO AVE, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-31T15:47:34.000
Update Date
2026-04-14T15:39:36.000
Closed Date
2026-04-14T15:39:36.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001fC3moAAC
Lat Location
(32.81769271511917000,-96.67220906690977000)
25-00366054
Service Request Number: 25-00366054 • Address: 504 W 9TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00366054
Address
504 W 9TH ST, DALLAS, TX, 75208
City Council District
1
Department
Planning & Development Department
Service Request Type
Construction Site Complaint - PDD
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-08-13T23:59:00.000
Status
Closed
Created Date
2025-07-30T07:36:10.000
Update Date
2025-07-30T08:45:47.000
Closed Date
2025-07-30T08:45:13.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000tcfVYAAY
Lat Location
(32.74625715275696000,-96.83033557475480000)
24-00177484
Service Request Number: 24-00177484 • Address: 2239 UPCREEK CT, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
24-00177484
Address
2239 UPCREEK CT, DALLAS, TX, 75253
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-04-21T18:59:00.000
Status
Closed
Created Date
2024-04-17T19:00:36.000
Update Date
2024-04-17T23:10:48.000
Closed Date
2024-04-17T23:10:48.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000007hO9LAAU
Lat Location
(32.67095057633033000,-96.60505035089744000)
26-00436338
Service Request Number: 26-00436338 • Address: 14065 HIGHMARK SQ, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
26-00436338
Address
14065 HIGHMARK SQ, DALLAS, TX, 75254
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Street Lighting - Maintenance- TPW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-11-03T00:59:00.000
Status
Closed
Created Date
2026-10-02T10:02:53.000
Update Date
2026-10-02T11:57:53.000
Closed Date
2026-10-02T11:57:53.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00002Lq2VFAAZ
Lat Location
(32.94036304546247000,-96.80308275209264000)
25-00105537
Service Request Number: 25-00105537 • Address: 2429 MICHIGAN AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00105537
Address
2429 MICHIGAN AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-03-17T18:59:00.000
Status
Closed
Created Date
2025-03-10T17:10:04.000
Update Date
2025-03-11T08:16:58.000
Closed Date
2025-03-11T08:16:57.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Y41y3AAB
Lat Location
(32.71875677669235000,-96.81713797350653000)
25-00566935
Service Request Number: 25-00566935 • Address: 4811 REIGER AVE, DALLAS, TX, 75246 • City Council District: 2
Service Request Number
25-00566935
Address
4811 REIGER AVE, DALLAS, TX, 75246
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-12-04T00:59:00.000
Status
Closed (Duplicate)
Created Date
2025-12-01T13:50:21.000
Update Date
2025-12-01T20:20:30.000
Closed Date
2025-12-01T20:20:28.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001H4XCpAAN
Lat Location
(32.79558488338655000,-96.76588815830180000)
23-00193822
Service Request Number: 23-00193822 • Address: 809 GLEN ARBOR DR, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
23-00193822
Address
809 GLEN ARBOR DR, DALLAS, TX, 75241
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-05-01T23:59:00.000
Status
Closed
Created Date
2023-04-28T13:02:00.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2023-04-28T14:01:44.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005WzJ6AAK
Lat Location
(32.68328359354315000,-96.81296488232157000)
21-00423686
Service Request Number: 21-00423686 • Address: 6714 ROBIN WILLOW CT, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
21-00423686
Address
6714 ROBIN WILLOW CT, DALLAS, TX, 75248
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-05-17T23:59:00.000
Status
Closed
Created Date
2021-05-12T06:46:01.000
Update Date
2023-06-09T01:38:17.000
Closed Date
2021-05-12T16:05:28.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000leX9gAAE
Lat Location
(32.96872736901939000,-96.79258951357401000)
26-00436368
Service Request Number: 26-00436368 • Address: 3324 SOUTHERN OAKS BLVD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00436368
Address
3324 SOUTHERN OAKS BLVD, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-10-04T23:59:00.000
Status
In Progress
Created Date
2026-10-02T10:12:22.000
Update Date
2026-10-02T10:19:47.000
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00002LqGZpAAN
Lat Location
(32.71951561178024000,-96.77294614691833000)
26-00208045
Service Request Number: 26-00208045 • Address: 1830 NEWPORT AVE, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
26-00208045
Address
1830 NEWPORT AVE, DALLAS, TX, 75224
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-14T17:21:39.000
Update Date
2026-05-15T16:16:41.000
Closed Date
2026-05-15T16:16:38.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001p4zewAAA
Lat Location
(32.72504375754006000,-96.85016428642606000)
24-00404598
Service Request Number: 24-00404598 • Address: 1999 N COCKRELL HILL RD, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
24-00404598
Address
1999 N COCKRELL HILL RD, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Illegal Vending - DAS
Ert Estimated Response Time
72 Hours
Overall Service Request Due Date
2024-08-25T18:59:00.000
Status
Closed
Created Date
2024-08-20T12:18:25.000
Update Date
2024-08-26T13:31:35.000
Closed Date
2024-08-26T13:31:34.000
Outcome
Final Results
Priority
Standard
Method Received Description
API
Unique Key
500cs000005F6S5AAK
Lat Location
(32.76980472394195000,-96.89694133207036000)
26-00041038
Service Request Number: 26-00041038 • Address: 1833 MOSER AVE, DALLAS, TX, 75206 • City Council District: 2
Service Request Number
26-00041038
Address
1833 MOSER AVE, DALLAS, TX, 75206
City Council District
2
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-05T00:59:00.000
Status
Closed
Created Date
2026-02-02T19:03:52.000
Update Date
2026-02-03T11:11:24.000
Closed Date
2026-02-03T11:11:17.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001TT7RVAA1
Lat Location
(32.80968987127227600,-96.77522254620166000)
26-00086461
Service Request Number: 26-00086461 • Address: MAPLE AVE & EMPIRE CENTRAL, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00086461
Address
MAPLE AVE & EMPIRE CENTRAL, DALLAS, TX, 75235
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T10:39:22.000
Update Date
2026-03-09T08:47:36.000
Closed Date
2026-03-09T08:47:19.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZdYl7AAF
Lat Location
(32.83146180859601000,-96.84835919148941000)
26-00110805
Service Request Number: 26-00110805 • Address: 1211 S WESTMORELAND RD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00110805
Address
1211 S WESTMORELAND RD, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-18T15:50:34.000
Update Date
2026-03-19T14:42:38.000
Closed Date
2026-03-19T14:42:37.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001catSfAAI
Lat Location
(32.73260638618600000,-96.87448688037865000)
24-00492164
Service Request Number: 24-00492164 • Address: 6149 SUL ROSS LN, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
24-00492164
Address
6149 SUL ROSS LN, DALLAS, TX, 75214
City Council District
9
Department
311 Customer Service Center
Service Request Type
Water Questions - 311
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-10-15T18:59:00.000
Status
Closed
Created Date
2024-10-10T08:33:04.000
Update Date
2024-10-10T14:16:37.000
Closed Date
2024-10-10T14:16:37.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000CxX2fAAF
Lat Location
(32.84415496427783000,-96.75946200342678000)
22-00439317
Service Request Number: 22-00439317 • Address: 8817 ARBOR PARK DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
22-00439317
Address
8817 ARBOR PARK DR, DALLAS, TX, 75243
City Council District
10
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2022-10-28T23:59:00.000
Status
Closed
Created Date
2022-10-06T11:45:59.000
Update Date
2023-06-08T02:42:44.000
Closed Date
2022-10-19T15:09:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003ln3lAAA
Lat Location
(32.89702173864088000,-96.73081631505099000)
21-00331327
Service Request Number: 21-00331327 • Address: 4858 FOREST BEND RD, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
21-00331327
Address
4858 FOREST BEND RD, DALLAS, TX, 75244
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-04-19T23:59:00.000
Status
Closed
Created Date
2021-04-14T08:07:26.000
Update Date
2023-06-09T01:54:51.000
Closed Date
2021-04-19T06:12:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000jyURwAAM
Lat Location
(32.92311247848649000,-96.82614565034292000)
21-00550871
Service Request Number: 21-00550871 • Address: LAVANO LN & GUS THOMASSON RD, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00550871
Address
LAVANO LN & GUS THOMASSON RD, DALLAS, TX, 75228
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TRN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-06-30T23:59:00.000
Status
Closed
Created Date
2021-06-16T11:40:22.000
Update Date
2026-08-07T14:06:29.000
Closed Date
2021-06-21T10:30:11.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500t000000n1funAAA
Lat Location
(32.83585996396788400,-96.67921606551651000)
22-00562810
Service Request Number: 22-00562810 • Address: 1645 E RED BIRD LN, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
22-00562810
Address
1645 E RED BIRD LN, DALLAS, TX, 75241
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-01-05T00:59:00.000
Status
Closed
Created Date
2022-12-29T07:32:27.000
Update Date
2023-06-08T01:52:19.000
Closed Date
2023-01-05T10:50:33.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004bf8wAAA
Lat Location
(32.67575964649754000,-96.79653948982957000)
23-00161759
Service Request Number: 23-00161759 • Address: 2726 LOCUST AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00161759
Address
2726 LOCUST AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2023-04-12T23:59:00.000
Status
Closed
Created Date
2023-04-10T19:34:19.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2023-04-10T22:51:12.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005R0rCAAS
Lat Location
(32.70433561303654000,-96.77800382287013000)
26-00074744
Service Request Number: 26-00074744 • Address: 4483 S POLK ST, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
26-00074744
Address
4483 S POLK ST, DALLAS, TX, 75232
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-24T18:08:01.000
Update Date
2026-03-09T17:14:28.000
Closed Date
2026-03-09T17:14:28.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Y5Xs7AAF
Lat Location
(32.68933118975322600,-96.84030364826934000)
26-00084753
Service Request Number: 26-00084753 • Address: 13324 PANDORA CIR, DALLAS, TX, 75238 • City Council District: 9
Service Request Number
26-00084753
Address
13324 PANDORA CIR, DALLAS, TX, 75238
City Council District
9
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-05-12T23:59:00.000
Status
Closed
Created Date
2026-03-03T11:34:18.000
Update Date
2026-03-09T13:24:52.000
Closed Date
2026-03-09T13:24:51.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ZOFyvAAH
Lat Location
(32.87356611771798500,-96.69045697194700000)
21-00656476
Service Request Number: 21-00656476 • Address: 16819 HUNTERS POINT DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
21-00656476
Address
16819 HUNTERS POINT DR, DALLAS, TX, 75248
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-07-15T19:01:50.000
Update Date
2023-06-09T00:39:58.000
Closed Date
2021-08-03T09:57:51.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000oL1cbAAC
Lat Location
(32.97983791586313000,-96.77947883311897000)
26-00077367
Service Request Number: 26-00077367 • Address: 4916 MILL RUN RD, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
26-00077367
Address
4916 MILL RUN RD, DALLAS, TX, 75244
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-06T00:59:00.000
Status
Closed
Created Date
2026-02-26T10:56:17.000
Update Date
2026-02-27T17:41:13.000
Closed Date
2026-02-27T17:40:48.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YSLrCAAX
Lat Location
(32.92389089292718000,-96.82437934279956000)
26-00114393
Service Request Number: 26-00114393 • Address: 5202 PERSHING ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00114393
Address
5202 PERSHING ST, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-20T14:36:55.000
Update Date
2026-04-14T11:46:48.000
Closed Date
2026-04-14T11:46:48.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001d34PuAAI
Lat Location
(32.81935888652715000,-96.78547620201779000)
26-00283270
Service Request Number: 26-00283270 • Address: 2961 CLOVIS AVE, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
26-00283270
Address
2961 CLOVIS AVE, DALLAS, TX, 75233
City Council District
3
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-06-29T23:59:00.000
Status
Closed
Created Date
2026-06-28T11:38:51.000
Update Date
2026-06-28T13:27:22.000
Closed Date
2026-06-28T13:27:22.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001yui6XAAQ
Lat Location
(32.71306928537412000,-96.87759807201881000)
21-00775939
Service Request Number: 21-00775939 • Address: 12129 DANDRIDGE DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
21-00775939
Address
12129 DANDRIDGE DR, DALLAS, TX, 75243
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2021-08-22T23:59:00.000
Status
Closed
Created Date
2021-08-21T18:37:11.000
Update Date
2023-06-09T00:18:29.000
Closed Date
2021-08-21T20:15:08.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000pykrxAAA
Lat Location
(32.91282243637681400,-96.75966693441755000)
21-00903270
Service Request Number: 21-00903270 • Address: 2435 GLOBE AVE, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
21-00903270
Address
2435 GLOBE AVE, DALLAS, TX, 75228
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-10-18T23:59:00.000
Status
Closed
Created Date
2021-10-13T08:39:36.000
Update Date
2023-06-09T00:12:40.000
Closed Date
2021-10-19T17:49:20.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000sSjZwAAK
Lat Location
(32.81526079168402000,-96.67418772278240000)
26-00016072
Service Request Number: 26-00016072 • Address: 2322 MOFFATT AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00016072
Address
2322 MOFFATT AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-01-16T00:59:00.000
Status
Closed
Created Date
2026-01-12T15:49:02.000
Update Date
2026-01-14T07:38:23.000
Closed Date
2026-01-14T07:38:23.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Ozq3PAAR
Lat Location
(32.69932539220995000,-96.78411555570757000)
26-00351015
Service Request Number: 26-00351015 • Address: 8519 HACKNEY LN, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00351015
Address
8519 HACKNEY LN, DALLAS, TX, 75238
City Council District
10
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - SAN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-10T23:59:00.000
Status
Closed
Created Date
2026-08-08T10:21:52.000
Update Date
2026-08-08T11:04:22.000
Closed Date
2026-08-08T11:04:22.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000028JPMuAAO
Lat Location
(32.86465272502521000,-96.69209197333170000)
20-01099700
Service Request Number: 20-01099700 • Address: 5546 MANDARIN WAY, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
20-01099700
Address
5546 MANDARIN WAY, DALLAS, TX, 75249
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-11-06T16:38:57.000
Update Date
2023-06-09T03:25:45.000
Closed Date
2020-11-16T09:47:39.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000bl0gIAAQ
Lat Location
(32.65700214141148000,-96.97403949246880000)
23-00462535
Service Request Number: 23-00462535 • Address: 5608 MATALEE AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
23-00462535
Address
5608 MATALEE AVE, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-10-05T12:43:21.000
Update Date
2023-10-23T11:35:18.000
Closed Date
2023-10-23T11:35:17.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006Q61zAAC
Lat Location
(32.83254542378605000,-96.77191148477921000)
23-00310934
Service Request Number: 23-00310934 • Address: 14080 DALLAS PKWY, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
23-00310934
Address
14080 DALLAS PKWY, DALLAS, TX, 75240
City Council District
11
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-07-11T23:59:00.000
Status
Closed
Created Date
2023-07-07T14:54:25.000
Update Date
2023-07-07T23:00:30.000
Closed Date
2023-07-07T23:00:30.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000005ssaJAAQ
Lat Location
(32.93913234825446000,-96.82166926890275000)
26-00325820
Service Request Number: 26-00325820 • Address: 2640 RIPPLE RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00325820
Address
2640 RIPPLE RD, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-23T19:43:43.000
Update Date
2026-07-24T14:12:18.000
Closed Date
2026-07-24T14:12:17.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000024jrXtAAI
Lat Location
(32.67741920176824000,-96.77779565575295000)
23-00305274
Service Request Number: 23-00305274 • Address: 4400 ROSEMEADE PKWY, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
23-00305274
Address
4400 ROSEMEADE PKWY, DALLAS, TX, 75287
City Council District
12
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2023-07-25T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-07-03T20:16:36.000
Update Date
2023-07-05T08:54:41.000
Closed Date
2023-07-05T08:54:38.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005rpjPAAQ
Lat Location
(33.01122286483485600,-96.83383821933234000)
21-00266962
Service Request Number: 21-00266962 • Address: 10752 WYATT CIR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
21-00266962
Address
10752 WYATT CIR, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-04-01T23:59:00.000
Status
Closed
Created Date
2021-03-25T12:34:45.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-03-29T15:04:49.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000jCgN7AAK
Lat Location
(32.84867374032883400,-96.69235647479357000)
20-01050957
Service Request Number: 20-01050957 • Address: 1547 WHITAKER AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
20-01050957
Address
1547 WHITAKER AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-10-21T09:10:07.000
Update Date
2023-06-09T03:41:30.000
Closed Date
2020-10-21T09:56:55.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000aUQIXAA4
Lat Location
(32.72870725790129000,-96.80787051443528000)
26-00091715
Service Request Number: 26-00091715 • Address: 3226 SAN PAULA AVE, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00091715
Address
3226 SAN PAULA AVE, DALLAS, TX, 75228
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T18:00:27.000
Update Date
2026-03-09T08:52:40.000
Closed Date
2026-03-09T08:52:27.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aH9XtAAK
Lat Location
(32.83203997413284000,-96.66175938474197000)
26-00268497
Service Request Number: 26-00268497 • Address: 729 N MADISON AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00268497
Address
729 N MADISON AVE, DALLAS, TX, 75208
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-06-22T23:59:00.000
Status
Closed
Created Date
2026-06-19T13:02:25.000
Update Date
2026-06-21T15:13:08.000
Closed Date
2026-06-19T15:11:48.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00001wfoQPAAY
Lat Location
(32.75115276275495000,-96.82676890592005000)
24-00256382
Service Request Number: 24-00256382 • Address: 6606 SONDRA DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
24-00256382
Address
6606 SONDRA DR, DALLAS, TX, 75214
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-06-06T18:59:00.000
Status
Closed
Created Date
2024-05-30T14:01:22.000
Update Date
2024-06-05T08:54:40.000
Closed Date
2024-06-05T08:54:40.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000007y8tiAAA
Lat Location
(32.82654524267912000,-96.74726208552268000)
26-00277140
Service Request Number: 26-00277140 • Address: 3806 MORNINGVIEW DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00277140
Address
3806 MORNINGVIEW DR, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-24T16:19:44.000
Update Date
2026-07-24T14:35:09.000
Closed Date
2026-07-24T14:35:09.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001y9EgbAAE
Lat Location
(32.67679723156009400,-96.75898026324565000)
26-00327861
Service Request Number: 26-00327861 • Address: 4211 GREAT TRINITY FOREST WAY, DALLAS, TX, 75216 • City Council District: 7
Service Request Number
26-00327861
Address
4211 GREAT TRINITY FOREST WAY, DALLAS, TX, 75216
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-07-27T23:59:00.000
Status
Closed
Created Date
2026-07-24T19:59:09.000
Update Date
2026-07-24T22:05:13.000
Closed Date
2026-07-24T22:05:12.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000024yeP4AAI
Lat Location
(32.70223230686924000,-96.75039465879459000)
22-00139361
Service Request Number: 22-00139361 • Address: 3020 FORDHAM RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00139361
Address
3020 FORDHAM RD, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-04-12T23:59:00.000
Status
Closed
Created Date
2022-04-11T16:14:27.000
Update Date
2023-06-08T22:44:28.000
Closed Date
2022-04-14T08:12:25.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001nYdcAAE
Lat Location
(32.71078118839456000,-96.77338783384242000)
21-00950002
Service Request Number: 21-00950002 • Address: 7409 WELLCREST DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
21-00950002
Address
7409 WELLCREST DR, DALLAS, TX, 75230
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Property Damage - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-12-09T00:59:00.000
Status
Closed
Created Date
2021-11-15T18:40:31.000
Update Date
2023-06-08T23:49:15.000
Closed Date
2021-12-08T11:58:55.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000tQqKkAAK
Lat Location
(32.88890386108859000,-96.77839437675753000)
26-00206628
Service Request Number: 26-00206628 • Address: 9768 BURNEY DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00206628
Address
9768 BURNEY DR, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-14T09:16:12.000
Update Date
2026-05-15T11:19:30.000
Closed Date
2026-05-15T11:19:23.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ovcfjAAA
Lat Location
(32.92064530279990500,-96.71933942406208000)
26-00094681
Service Request Number: 26-00094681 • Address: 7611 QUEENSFERRY LN, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
26-00094681
Address
7611 QUEENSFERRY LN, DALLAS, TX, 75248
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-03-09T13:32:28.000
Update Date
2026-03-09T13:32:35.000
Closed Date
2026-03-09T13:32:28.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ac3xNAAQ
Lat Location
(32.98045201000370000,-96.77616743246189000)
24-00529026
Service Request Number: 24-00529026 • Address: ALPHA RD & MONTFORT DR, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
24-00529026
Address
ALPHA RD & MONTFORT DR, DALLAS, TX, 75240
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Bulb Out/NonConflict Hd Trn VO - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-11-06T00:59:00.000
Status
Closed
Created Date
2024-10-31T18:00:35.000
Update Date
2024-11-04T11:29:01.000
Closed Date
2024-11-04T11:29:01.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000GmMY8AAN
Lat Location
(32.93289575991860000,-96.81336352642418000)
26-00095483
Service Request Number: 26-00095483 • Address: 6323 HIDDEN TRAIL DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00095483
Address
6323 HIDDEN TRAIL DR, DALLAS, TX, 75241
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-09T20:37:12.000
Update Date
2026-03-09T20:48:46.000
Closed Date
2026-03-09T20:48:15.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001ajNWHAA2
Lat Location
(32.66356471619748400,-96.76789166717803000)
25-00473929
Service Request Number: 25-00473929 • Address: 1200 WAGON WHEELS TRL, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
25-00473929
Address
1200 WAGON WHEELS TRL, DALLAS, TX, 75241
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Street Lighting- New/Relocation - TPW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-12-30T00:59:00.000
Status
Closed
Created Date
2025-09-29T23:58:28.000
Update Date
2026-03-12T10:17:03.000
Closed Date
2026-03-12T10:16:49.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000013e1rCAAQ
Lat Location
(32.67890665855387000,-96.80576320705448000)
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