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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00436624
Service Request Number: 26-00436624 • Address: BRADSHAW ST & ROSE LN, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00436624
Address
BRADSHAW ST & ROSE LN, DALLAS, TX, 75215
City Council District
7
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-10-05T23:59:00.000
Status
Closed
Created Date
2026-10-02T11:38:40.000
Update Date
2026-10-02T12:10:58.000
Closed Date
2026-10-02T12:10:49.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00002LsHZsAAN
Lat Location
(32.75983215225947000,-96.74691077998042000)
24-00554481
Service Request Number: 24-00554481 • Address: 4611 GRACEY ST, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00554481
Address
4611 GRACEY ST, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-11-17T13:42:39.000
Update Date
2025-02-25T12:44:14.000
Closed Date
2025-02-25T11:58:19.000
Priority
MCC
Method Received Description
Phone
Unique Key
500cs00000JG1lCAAT
Lat Location
(32.69213487999497400,-96.79550728720900000)
25-00435533
Service Request Number: 25-00435533 • Address: N CENTRAL EXPY SB & N HASKELL AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
25-00435533
Address
N CENTRAL EXPY SB & N HASKELL AVE, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2025-09-09T23:59:00.000
Status
Closed
Created Date
2025-09-08T20:33:44.000
Update Date
2025-09-15T18:57:38.000
Closed Date
2025-09-15T18:57:38.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000010BhqmAAC
Lat Location
(32.80718464827216000,-96.79336831483505000)
26-00047340
Service Request Number: 26-00047340 • Address: 17819 DAVENPORT RD, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00047340
Address
17819 DAVENPORT RD, DALLAS, TX, 75252
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-06T13:07:09.000
Update Date
2026-03-09T16:17:13.000
Closed Date
2026-03-09T16:17:13.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001UQHJbAAP
Lat Location
(32.99207477591902000,-96.79389605145111000)
23-00496960
Service Request Number: 23-00496960 • Address: 419 E LAWSON RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
23-00496960
Address
419 E LAWSON RD, DALLAS, TX, 75253
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-10-27T19:16:22.000
Update Date
2023-10-28T11:20:11.000
Closed Date
2023-10-28T11:20:10.000
Priority
Emergency
Method Received Description
Phone
Unique Key
5008z000006YcZ8AAK
Lat Location
(32.69964076124058000,-96.56754652002840000)
26-00123574
Service Request Number: 26-00123574 • Address: 2743 FALLS DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00123574
Address
2743 FALLS DR, DALLAS, TX, 75211
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-27T23:59:00.000
Status
Closed
Created Date
2026-03-26T10:36:18.000
Update Date
2026-03-27T15:52:01.000
Closed Date
2026-03-27T15:52:01.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001eBmL7AAK
Lat Location
(32.72646022100667000,-96.86558743805392000)
24-00519592
Service Request Number: 24-00519592 • Address: 2227 STOVALL DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00519592
Address
2227 STOVALL DR, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2024-10-28T23:59:00.000
Status
Closed
Created Date
2024-10-26T03:38:04.000
Update Date
2024-10-26T05:10:54.000
Closed Date
2024-10-26T05:10:53.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000Fqo89AAB
Lat Location
(32.70910255402269000,-96.79468051208974000)
25-00052153
Service Request Number: 25-00052153 • Address: 5529 TANBARK RD, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
25-00052153
Address
5529 TANBARK RD, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-02-05T17:21:26.000
Update Date
2025-02-19T14:32:46.000
Closed Date
2025-02-19T14:32:45.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000TQXVvAAP
Lat Location
(32.89746418278850400,-96.81270666253940000)
22-00013688
Service Request Number: 22-00013688 • Address: 11800 HILLCREST RD, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
22-00013688
Address
11800 HILLCREST RD, DALLAS, TX, 75230
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-01-11T16:23:10.000
Update Date
2023-06-08T23:28:42.000
Closed Date
2022-01-11T16:26:09.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000vKuohAAC
Lat Location
(32.90989228685250000,-96.78622956939718000)
22-00546406
Service Request Number: 22-00546406 • Address: 711 PARKVIEW AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
22-00546406
Address
711 PARKVIEW AVE, DALLAS, TX, 75223
City Council District
2
Department
Sanitation
Service Request Type
Sanitation District Billing Dispute - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-02-02T00:59:00.000
Status
Closed
Created Date
2022-12-17T12:40:54.000
Update Date
2023-06-08T02:02:46.000
Closed Date
2023-01-26T16:41:35.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004UYV7AAO
Lat Location
(32.79850208034927000,-96.74990221257589000)
23-00174217
Service Request Number: 23-00174217 • Address: S BECKLEY AVE & S R L THORNTON FWY SB, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
23-00174217
Address
S BECKLEY AVE & S R L THORNTON FWY SB, DALLAS, TX, 75203
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-04-17T17:09:02.000
Update Date
2023-06-07T00:54:15.000
Closed Date
2023-04-20T13:51:36.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005T6m7AAC
Lat Location
(32.74005072746361000,-96.82282580520148000)
24-00424102
Service Request Number: 24-00424102 • Address: 3015 STATE ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
24-00424102
Address
3015 STATE ST, DALLAS, TX, 75204
City Council District
14
Department
Police Department
Service Request Type
Criminal Activities - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-09-09T23:59:00.000
Status
Closed
Created Date
2024-08-31T10:28:17.000
Update Date
2024-09-09T07:20:42.000
Closed Date
2024-09-09T07:20:42.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000006nAKYAA2
Lat Location
(32.79829013150928000,-96.79703660218354000)
26-00351285
Service Request Number: 26-00351285 • Address: 10340 JOAQUIN DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
26-00351285
Address
10340 JOAQUIN DR, DALLAS, TX, 75228
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-08-11T23:59:00.000
Status
Closed
Created Date
2026-08-08T14:42:59.000
Update Date
2026-08-08T21:43:02.000
Closed Date
2026-08-08T21:43:01.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000028LGaQAAW
Lat Location
(32.83622157013293500,-96.67087677225767000)
26-00144617
Service Request Number: 26-00144617 • Address: 6123 GREENVILLE AVE, DALLAS, TX, 75206 • City Council District: 9
Service Request Number
26-00144617
Address
6123 GREENVILLE AVE, DALLAS, TX, 75206
City Council District
9
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-22T23:59:00.000
Status
Closed
Created Date
2026-04-08T09:32:58.000
Update Date
2026-04-14T15:29:00.000
Closed Date
2026-04-14T15:28:48.000
Outcome
Outside City Jurisdiction
Priority
Standard
Method Received Description
API
Unique Key
500cs00001girCnAAI
Lat Location
(32.85955997163710400,-96.76834585439150000)
24-00501365
Service Request Number: 24-00501365 • Address: 3515 PACESETTER DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
24-00501365
Address
3515 PACESETTER DR, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-10-16T07:28:41.000
Update Date
2024-10-16T13:59:05.000
Closed Date
2024-10-16T13:59:05.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000E2qaMAAR
Lat Location
(32.66636498881419000,-96.76502293262418000)
26-00094666
Service Request Number: 26-00094666 • Address: 3250 SAMUELL BLVD, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
26-00094666
Address
3250 SAMUELL BLVD, DALLAS, TX, 75223
City Council District
2
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-04-20T23:59:00.000
Status
Closed
Created Date
2026-03-09T13:26:06.000
Update Date
2026-03-09T13:42:53.000
Closed Date
2026-03-09T13:42:53.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001acN3CAAU
Lat Location
(32.79282985926253000,-96.73948278330840000)
23-00475510
Service Request Number: 23-00475510 • Address: 3906 LEMMON AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
23-00475510
Address
3906 LEMMON AVE, DALLAS, TX, 75219
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-10-13T20:10:06.000
Update Date
2023-10-25T10:15:15.000
Closed Date
2023-10-25T10:15:14.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000006TDphAAG
Lat Location
(32.81306785995595000,-96.80664315117471000)
25-00052348
Service Request Number: 25-00052348 • Address: 2906 SAN DIEGO DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
25-00052348
Address
2906 SAN DIEGO DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-02-13T18:59:00.000
Status
Closed
Created Date
2025-02-05T19:09:22.000
Update Date
2025-02-06T08:00:50.000
Closed Date
2025-02-06T08:00:24.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00000TRla2AAD
Lat Location
(32.85397076060849000,-96.66542046586085000)
20-01191236
Service Request Number: 20-01191236 • Address: 1319 S BUCKNER BLVD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
20-01191236
Address
1319 S BUCKNER BLVD, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-12-09T15:49:13.000
Update Date
2023-06-09T03:18:05.000
Closed Date
2020-12-16T17:47:33.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000bNNwNAAW
Lat Location
(32.73483680090195000,-96.68305413188334000)
26-00153477
Service Request Number: 26-00153477 • Address: 11211 GOODNIGHT LN, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
26-00153477
Address
11211 GOODNIGHT LN, DALLAS, TX, 75229
City Council District
6
Department
Transportation and Public Works Department
Service Request Type
Towing Complaint - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-20T23:59:00.000
Status
Closed
Created Date
2026-04-13T14:44:09.000
Update Date
2026-04-14T14:45:12.000
Closed Date
2026-04-14T14:44:56.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hifW3AAI
Lat Location
(32.88867491651189600,-96.90208034349872000)
21-00682687
Service Request Number: 21-00682687 • Address: 2718 BAKERSFIELD ST, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
21-00682687
Address
2718 BAKERSFIELD ST, DALLAS, TX, 75233
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Same Day Missed Collection - SAN
Overall Service Request Due Date
2021-07-26T23:59:00.000
Status
Closed
Created Date
2021-07-23T16:16:50.000
Update Date
2023-06-09T00:35:49.000
Closed Date
2021-07-23T16:16:50.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000ooC0XAAU
Lat Location
(32.71928825991316000,-96.86471702134440000)
22-00051156
Service Request Number: 22-00051156 • Address: 3308 ELSIE FAYE HEGGINS ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
22-00051156
Address
3308 ELSIE FAYE HEGGINS ST, DALLAS, TX, 75215
City Council District
7
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-02-15T00:59:00.000
Status
Closed
Created Date
2022-02-10T06:23:02.000
Update Date
2023-06-08T23:32:49.000
Closed Date
2022-02-10T11:47:40.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000001Ma17AAC
Lat Location
(32.76042590482250500,-96.74728622966230000)
25-00056088
Service Request Number: 25-00056088 • Address: 217 W 8TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00056088
Address
217 W 8TH ST, DALLAS, TX, 75208
City Council District
1
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-02-12T00:59:00.000
Status
Closed
Created Date
2025-02-07T16:29:27.000
Update Date
2025-02-07T17:13:45.000
Closed Date
2025-02-07T17:13:22.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000TkPkIAAV
Lat Location
(32.74818910741387000,-96.82500803102239000)
26-00417392
Service Request Number: 26-00417392 • Address: 719 S MONTCLAIR AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00417392
Address
719 S MONTCLAIR AVE, DALLAS, TX, 75208
City Council District
1
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-09-30T23:59:00.000
Status
Closed
Created Date
2026-09-19T16:46:06.000
Update Date
2026-10-02T06:48:17.000
Closed Date
2026-09-30T06:47:09.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00002Ib0IeAAJ
Lat Location
(32.73933165093964000,-96.84686601244330000)
24-00275554
Service Request Number: 24-00275554 • Address: 2500 MAIN ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
24-00275554
Address
2500 MAIN ST, DALLAS, TX, 75201
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Street/Road Blockage - TRN
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-06-08T16:58:48.000
Status
Closed
Created Date
2024-06-07T16:58:49.000
Update Date
2024-06-07T21:04:09.000
Closed Date
2024-06-07T21:04:08.000
Outcome
Street blockage cleared/addressed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000081tzJAAQ
Lat Location
(32.78295195248692600,-96.78764248343520000)
24-00090491
Service Request Number: 24-00090491 • Address: 1304 HUBERT ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
24-00090491
Address
1304 HUBERT ST, DALLAS, TX, 75206
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2024-02-27T19:50:41.000
Status
Closed (Duplicate)
Created Date
2024-02-26T19:50:41.000
Update Date
2024-02-26T19:50:42.000
Closed Date
2024-02-26T19:50:41.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007LE3YAAW
Lat Location
(32.80697820102737000,-96.76675600346755000)
25-00105534
Service Request Number: 25-00105534 • Address: 2424 FORT WORTH AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00105534
Address
2424 FORT WORTH AVE, DALLAS, TX, 75211
City Council District
1
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2025-03-25T18:59:00.000
Status
Closed
Created Date
2025-03-10T17:09:15.000
Update Date
2025-04-28T09:24:32.000
Closed Date
2025-04-28T09:24:22.000
Outcome
Final Results
Priority
Standard
Method Received Description
API
Unique Key
500cs00000Y3pgmAAB
Lat Location
(32.75962629122414400,-96.86133552494702000)
22-00156243
Service Request Number: 22-00156243 • Address: 4016 CONNELL AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00156243
Address
4016 CONNELL AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-04-21T10:59:44.000
Update Date
2023-06-08T23:00:12.000
Closed Date
2022-04-21T11:08:27.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000001tv3xAAA
Lat Location
(32.71562617839504000,-96.75916754084739000)
21-00442755
Service Request Number: 21-00442755 • Address: 3624 PRINCESS LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
21-00442755
Address
3624 PRINCESS LN, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-17T14:44:02.000
Update Date
2023-06-09T00:56:45.000
Closed Date
2021-05-18T13:47:16.000
Priority
Priority
Method Received Description
Phone
Unique Key
500t000000mA5tiAAC
Lat Location
(32.89225546702664400,-96.85833321508089000)
22-00069249
Service Request Number: 22-00069249 • Address: 6607 SECO BLVD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00069249
Address
6607 SECO BLVD, DALLAS, TX, 75217
City Council District
5
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-02-24T00:59:00.000
Status
Closed
Created Date
2022-02-22T19:15:52.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-02-23T11:02:52.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000001QpHwAAK
Lat Location
(32.73859068762287400,-96.70731416997276000)
25-00138693
Service Request Number: 25-00138693 • Address: 615 W CANTY ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00138693
Address
615 W CANTY ST, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-03-28T18:13:56.000
Update Date
2025-04-01T18:10:28.000
Closed Date
2025-04-01T18:10:28.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000akcNKAAY
Lat Location
(32.75239326594298000,-96.83188838498270000)
25-00185182
Service Request Number: 25-00185182 • Address: 2240 E ILLINOIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00185182
Address
2240 E ILLINOIS AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-23T22:11:26.000
Update Date
2025-04-28T17:03:47.000
Closed Date
2025-04-28T17:03:46.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000eRH90AAG
Lat Location
(32.71761803951368000,-96.78653765809538000)
26-00153507
Service Request Number: 26-00153507 • Address: 2433 JEFFRIES ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00153507
Address
2433 JEFFRIES ST, DALLAS, TX, 75215
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-20T23:59:00.000
Status
Closed
Created Date
2026-04-13T14:54:48.000
Update Date
2026-04-14T17:25:48.000
Closed Date
2026-04-14T17:25:48.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hjXzTAAU
Lat Location
(32.77572817818287400,-96.77381267383153000)
23-00303869
Service Request Number: 23-00303869 • Address: 4407 WILLOW LN, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
23-00303869
Address
4407 WILLOW LN, DALLAS, TX, 75244
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-03T20:22:46.000
Update Date
2023-07-07T10:44:43.000
Closed Date
2023-07-07T10:44:41.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000005rXVzAAM
Lat Location
(32.91438176817970000,-96.83382672995216000)
23-00333922
Service Request Number: 23-00333922 • Address: 10910 VISALIA DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
23-00333922
Address
10910 VISALIA DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-07-21T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-07-14T17:20:25.000
Update Date
2023-07-20T16:40:13.000
Closed Date
2023-07-20T16:40:10.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
5008z000005xVzVAAU
Lat Location
(32.84568247702481000,-96.66783282625921000)
21-00242871
Service Request Number: 21-00242871 • Address: 6019 HIGHPLACE CIR, DALLAS, TX, 75254 • City Council District: 11
Service Request Number
21-00242871
Address
6019 HIGHPLACE CIR, DALLAS, TX, 75254
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-03-18T12:57:06.000
Update Date
2023-06-09T02:08:44.000
Closed Date
2021-08-03T14:27:33.000
Priority
Standard
Method Received Description
Email
Unique Key
500t000000icuhoAAA
Lat Location
(32.94150652359579000,-96.80264819491958000)
20-01211620
Service Request Number: 20-01211620 • Address: 3123 TALISMAN DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
20-01211620
Address
3123 TALISMAN DR, DALLAS, TX, 75229
City Council District
13
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2021-02-03T00:59:00.000
Status
Closed
Created Date
2020-12-17T11:08:24.000
Update Date
2023-06-09T03:08:53.000
Closed Date
2021-11-18T14:25:00.000
Outcome
Violation Complied
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000dGcvaAAC
Lat Location
(32.90302058498167500,-96.87436365964910000)
23-00428490
Service Request Number: 23-00428490 • Address: 9000 LAKE JUNE RD, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00428490
Address
9000 LAKE JUNE RD, DALLAS, TX, 75217
City Council District
5
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-10-20T23:59:00.000
Status
Closed
Created Date
2023-09-14T12:41:12.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2023-09-14T13:24:12.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000006I8M4AAK
Lat Location
(32.73394985440314000,-96.66550632883730000)
24-00519735
Service Request Number: 24-00519735 • Address: 3011 CHIHUAHUA ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
24-00519735
Address
3011 CHIHUAHUA ST, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-10-29T18:59:00.000
Status
Closed
Created Date
2024-10-26T09:38:43.000
Update Date
2024-10-26T09:52:40.000
Closed Date
2024-10-26T09:52:40.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000FrybhAAB
Lat Location
(32.77894374306285400,-96.84580161119354000)
26-00034947
Service Request Number: 26-00034947 • Address: 9850 WHITEHURST DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00034947
Address
9850 WHITEHURST DR, DALLAS, TX, 75243
City Council District
10
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2026-01-31T00:59:00.000
Status
Closed
Created Date
2026-01-28T09:45:51.000
Update Date
2026-01-28T11:22:18.000
Closed Date
2026-01-28T11:22:18.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001SImggAAD
Lat Location
(32.90012032104049000,-96.72535575551669000)
21-00473842
Service Request Number: 21-00473842 • Address: 1412 LAURENWOOD DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
21-00473842
Address
1412 LAURENWOOD DR, DALLAS, TX, 75217
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-26T07:43:20.000
Update Date
2023-06-09T00:55:15.000
Closed Date
2021-05-26T16:55:57.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000mOw6kAAC
Lat Location
(32.68698321722928000,-96.65064679923597000)
26-00092594
Service Request Number: 26-00092594 • Address: 2200 GREENVILLE AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00092594
Address
2200 GREENVILLE AVE, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-06-01T23:59:00.000
Status
Closed
Created Date
2026-03-07T17:40:30.000
Update Date
2026-03-09T06:48:42.000
Closed Date
2026-03-09T06:48:23.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aNVIoAAO
Lat Location
(32.81546326865679000,-96.77002842734540000)
26-00091610
Service Request Number: 26-00091610 • Address: 10536 FERN DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
26-00091610
Address
10536 FERN DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T17:10:20.000
Update Date
2026-03-09T08:52:04.000
Closed Date
2026-03-09T08:52:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aGTX4AAO
Lat Location
(32.84023871564355000,-96.67906040809132000)
24-00419572
Service Request Number: 24-00419572 • Address: 2804 S COCKRELL HILL RD, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
24-00419572
Address
2804 S COCKRELL HILL RD, DALLAS, TX, 75211
City Council District
3
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-10-03T18:59:00.000
Status
Closed
Created Date
2024-08-28T18:50:58.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2024-08-29T10:18:08.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs000006S37ZAAS
Lat Location
(32.71253527427617000,-96.89117085373033000)
24-00518875
Service Request Number: 24-00518875 • Address: 5778 HOLLY HILL CIR, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
24-00518875
Address
5778 HOLLY HILL CIR, DALLAS, TX, 75231
City Council District
13
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-11-25T18:59:00.000
Status
Closed (Transferred)
Created Date
2024-10-23T23:49:07.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2024-10-25T14:20:28.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000FlqIgAAJ
Lat Location
(32.87937529280330000,-96.75542524214946000)
26-00091555
Service Request Number: 26-00091555 • Address: 10833 N STEMMONS FWY SB, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00091555
Address
10833 N STEMMONS FWY SB, DALLAS, TX, 75220
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-06T23:59:00.000
Status
Closed
Created Date
2026-03-06T16:50:27.000
Update Date
2026-03-09T11:43:00.000
Closed Date
2026-03-09T11:43:00.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aFsPSAA0
Lat Location
(32.87534980512877000,-96.89828381851424000)
24-00434443
Service Request Number: 24-00434443 • Address: 14833 SPRING CREEK RD, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
24-00434443
Address
14833 SPRING CREEK RD, DALLAS, TX, 75248
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-09-06T18:51:45.000
Update Date
2024-09-13T12:19:04.000
Closed Date
2024-09-13T12:19:03.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000007g8TPAAY
Lat Location
(32.95153413177673000,-96.77175068159632000)
24-00334108
Service Request Number: 24-00334108 • Address: 3142 HARLANDALE AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00334108
Address
3142 HARLANDALE AVE, DALLAS, TX, 75216
City Council District
4
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-08-09T23:59:00.000
Status
Closed (Transferred)
Created Date
2024-07-05T18:14:05.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2024-07-10T10:50:23.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000008EmFvAAK
Lat Location
(32.70872154338335000,-96.80756268840184000)
22-00556972
Service Request Number: 22-00556972 • Address: 5200 WORTH ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
22-00556972
Address
5200 WORTH ST, DALLAS, TX, 75214
City Council District
14
Department
311 Customer Service Center
Service Request Type
Water Questions - 311
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2023-01-27T00:59:00.000
Status
Closed
Created Date
2022-12-24T11:02:16.000
Update Date
2023-06-08T02:12:09.000
Closed Date
2022-12-26T10:31:21.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000004Z5mlAAC
Lat Location
(32.80140128729067000,-96.76396816157917000)
21-00628140
Service Request Number: 21-00628140 • Address: 808 BLAYLOCK DR, DALLAS, TX, 75203 • City Council District: 1
Service Request Number
21-00628140
Address
808 BLAYLOCK DR, DALLAS, TX, 75203
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-07-07T15:23:49.000
Update Date
2023-06-12T01:12:14.000
Closed Date
2021-09-10T10:45:18.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000o07DPAAY
Lat Location
(32.75743160332324000,-96.81662592235011000)
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