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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
21-00983725
Service Request Number: 21-00983725 • Address: 4403 COLLINS AVE, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
21-00983725
Address
4403 COLLINS AVE, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-12-12T22:52:17.000
Update Date
2023-06-08T23:46:24.000
Closed Date
2021-12-16T11:09:58.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000uFMNLAA4
Lat Location
(32.77476218657639600,-96.74426717724614000)
26-00347549
Service Request Number: 26-00347549 • Address: 3113 VILLA SUR TRL, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
26-00347549
Address
3113 VILLA SUR TRL, DALLAS, TX, 75228
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-08-07T23:59:00.000
Status
Closed
Created Date
2026-08-06T10:09:51.000
Update Date
2026-08-08T10:19:16.000
Closed Date
2026-08-06T10:18:20.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
API
Unique Key
500cs000027ocReAAI
Lat Location
(32.85546128374518000,-96.65980599372732000)
21-00006166
Service Request Number: 21-00006166 • Address: 9426 HILL VIEW DR, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
21-00006166
Address
9426 HILL VIEW DR, DALLAS, TX, 75231
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-01-04T14:33:46.000
Update Date
2023-06-09T02:58:03.000
Closed Date
2021-01-05T19:08:22.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000e0pHhAAI
Lat Location
(32.89032021108618000,-96.74058140271325000)
22-00226986
Service Request Number: 22-00226986 • Address: 643 BAYSHORE PL, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00226986
Address
643 BAYSHORE PL, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Cost-Plus - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-06-06T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-05-27T09:38:14.000
Update Date
2023-06-08T23:21:28.000
Closed Date
2022-06-01T09:52:10.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002KXMhAAO
Lat Location
(32.70158663862929400,-96.65162829966800000)
21-00267058
Service Request Number: 21-00267058 • Address: 1956 JOHN WEST RD, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
21-00267058
Address
1956 JOHN WEST RD, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2021-04-24T23:59:00.000
Status
Closed
Created Date
2021-03-25T12:56:12.000
Update Date
2023-06-09T02:03:01.000
Closed Date
2021-03-31T15:06:45.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000jChLNAA0
Lat Location
(32.80692547763945000,-96.68210405723765000)
26-00091881
Service Request Number: 26-00091881 • Address: 1139 MELBOURNE AVE, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
26-00091881
Address
1139 MELBOURNE AVE, DALLAS, TX, 75224
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-06T21:24:14.000
Update Date
2026-03-09T16:03:12.000
Closed Date
2026-03-09T16:03:11.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aIY4SAAW
Lat Location
(32.72342405510577000,-96.84081369907052000)
24-00609692
Service Request Number: 24-00609692 • Address: 1900 N HARWOOD ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
24-00609692
Address
1900 N HARWOOD ST, DALLAS, TX, 75201
City Council District
14
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2024-12-30T00:59:00.000
Status
Closed
Created Date
2024-12-27T17:18:31.000
Update Date
2024-12-27T19:53:40.000
Closed Date
2024-12-27T19:53:40.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000OFSKlAAP
Lat Location
(32.78839177477344400,-96.80077604497458000)
25-00469704
Service Request Number: 25-00469704 • Address: 523 AVENUE G, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
25-00469704
Address
523 AVENUE G, DALLAS, TX, 75203
City Council District
4
Department
Police Department
Service Request Type
Chronic Noise Complaint - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-10-07T23:59:00.000
Status
Closed
Created Date
2025-09-27T01:45:38.000
Update Date
2025-10-03T09:54:25.000
Closed Date
2025-10-03T09:54:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000013JgnhAAC
Lat Location
(32.74309831121258000,-96.79254266909948000)
20-01041535
Service Request Number: 20-01041535 • Address: 3717 MARSHALL ST, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
20-01041535
Address
3717 MARSHALL ST, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-10-17T21:51:41.000
Update Date
2023-06-09T03:34:56.000
Closed Date
2020-12-07T12:43:01.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000aTlZlAAK
Lat Location
(32.76722189064872000,-96.74685316606781000)
24-00275545
Service Request Number: 24-00275545 • Address: 3349 NORTHAVEN RD, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
24-00275545
Address
3349 NORTHAVEN RD, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-06-14T23:59:00.000
Status
Closed
Created Date
2024-06-07T16:54:33.000
Update Date
2024-06-13T16:52:37.000
Closed Date
2024-06-13T16:52:37.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z0000081tqlAAA
Lat Location
(32.90200394008455000,-96.86601574571894000)
24-00492112
Service Request Number: 24-00492112 • Address: 5863 BIRCHBROOK DR, DALLAS, TX, 75206 • City Council District: 9
Service Request Number
24-00492112
Address
5863 BIRCHBROOK DR, DALLAS, TX, 75206
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2024-10-15T18:59:00.000
Status
Closed
Created Date
2024-10-10T08:12:33.000
Update Date
2024-10-10T12:28:53.000
Closed Date
2024-10-10T12:28:53.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000CwTApAAN
Lat Location
(32.84752522305375000,-96.76664270362882000)
26-00092272
Service Request Number: 26-00092272 • Address: LARMANDA ST & SKILLMAN ST, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
26-00092272
Address
LARMANDA ST & SKILLMAN ST, DALLAS, TX, 75231
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-07T12:06:23.000
Update Date
2026-03-09T09:55:24.000
Closed Date
2026-03-09T09:55:23.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aLwDRAA0
Lat Location
(32.86407801509971400,-96.74593994168166000)
26-00085171
Service Request Number: 26-00085171 • Address: 12035 SCHROEDER RD, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00085171
Address
12035 SCHROEDER RD, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2026-05-12T23:59:00.000
Status
Closed
Created Date
2026-03-03T14:08:27.000
Update Date
2026-03-09T12:26:40.000
Closed Date
2026-03-09T12:26:40.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001ZQueeAAD
Lat Location
(32.91271719367149000,-96.76284765376927000)
25-00532894
Service Request Number: 25-00532894 • Address: 2605 DUNREATH DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
25-00532894
Address
2605 DUNREATH DR, DALLAS, TX, 75227
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2025-11-11T00:59:00.000
Status
Closed
Created Date
2025-11-05T13:35:20.000
Update Date
2025-11-07T14:07:15.000
Closed Date
2025-11-07T14:07:14.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Bg8OvAAJ
Lat Location
(32.75643895705872000,-96.68166247564851000)
24-00064203
Service Request Number: 24-00064203 • Address: 419 AVENUE A, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
24-00064203
Address
419 AVENUE A, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-02-09T09:23:44.000
Update Date
2024-02-16T10:36:42.000
Closed Date
2024-02-16T10:36:42.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000007EL86AAG
Lat Location
(32.74444255512520400,-96.79999216104747000)
23-00547507
Service Request Number: 23-00547507 • Address: 1919 YUCCA DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00547507
Address
1919 YUCCA DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2024-01-02T00:59:00.000
Status
Closed
Created Date
2023-12-02T13:50:00.000
Update Date
2023-12-14T12:06:52.000
Closed Date
2023-12-14T12:06:51.000
Outcome
Final Results
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006mKotAAE
Lat Location
(32.74496494445456000,-96.69646280959469000)
22-00089876
Service Request Number: 22-00089876 • Address: 307 EASTON RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
22-00089876
Address
307 EASTON RD, DALLAS, TX, 75218
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2022-03-12T00:59:00.000
Status
Closed
Created Date
2022-03-09T16:34:30.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2022-03-09T20:16:09.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000001WOa3AAG
Lat Location
(32.85945583303113000,-96.70802553875727000)
26-00209531
Service Request Number: 26-00209531 • Address: 5646 MILTON ST, DALLAS, TX, 75206 • City Council District: 9
Service Request Number
26-00209531
Address
5646 MILTON ST, DALLAS, TX, 75206
City Council District
9
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-05-19T23:59:00.000
Status
Closed
Created Date
2026-05-15T14:38:50.000
Update Date
2026-05-15T16:10:00.000
Closed Date
2026-05-15T16:09:41.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001pHU75AAG
Lat Location
(32.84867378013991000,-96.77087019555460000)
26-00093938
Service Request Number: 26-00093938 • Address: 2819 MONET PL, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
26-00093938
Address
2819 MONET PL, DALLAS, TX, 75287
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T09:28:44.000
Update Date
2026-03-09T10:02:29.000
Closed Date
2026-03-09T10:02:28.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aXkTRAA0
Lat Location
(33.00497339241023000,-96.86023384047817000)
23-00551806
Service Request Number: 23-00551806 • Address: 8348 WINECUP RDG, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
23-00551806
Address
8348 WINECUP RDG, DALLAS, TX, 75249
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-12-05T18:39:36.000
Update Date
2023-12-20T12:14:29.000
Closed Date
2023-12-20T12:14:27.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006nc3ZAAQ
Lat Location
(32.65081814256847000,-96.97098239806913000)
25-00185200
Service Request Number: 25-00185200 • Address: 1504 WATERSIDE CT, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
25-00185200
Address
1504 WATERSIDE CT, DALLAS, TX, 75218
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-05-01T18:59:00.000
Status
Closed
Created Date
2025-04-23T22:43:23.000
Update Date
2025-04-25T15:25:20.000
Closed Date
2025-04-25T15:25:00.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000eRoZZAA0
Lat Location
(32.80938054844930000,-96.72337515221359000)
26-00158817
Service Request Number: 26-00158817 • Address: 2645 COCKRELL HILL CIR, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
26-00158817
Address
2645 COCKRELL HILL CIR, DALLAS, TX, 75211
City Council District
3
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-04-20T23:59:00.000
Status
Closed
Created Date
2026-04-16T08:22:58.000
Update Date
2026-04-17T11:40:57.000
Closed Date
2026-04-17T11:40:42.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001iODbpAAG
Lat Location
(32.71490533080613000,-96.89156222608267000)
22-00424811
Service Request Number: 22-00424811 • Address: 18164 DALLAS NORTH TOLLWAY NB, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
22-00424811
Address
18164 DALLAS NORTH TOLLWAY NB, DALLAS, TX, 75287
City Council District
12
Department
Police Department
Service Request Type
Panhandling - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-10-04T23:59:00.000
Status
Closed
Created Date
2022-09-27T16:51:56.000
Update Date
2023-06-08T02:35:39.000
Closed Date
2022-09-30T13:42:26.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000003gearAAA
Lat Location
(32.99695235222993000,-96.82909818981973000)
24-00364393
Service Request Number: 24-00364393 • Address: 502 N KRAMER ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
24-00364393
Address
502 N KRAMER ST, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Mosquito - Do Not Spray - CCS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-08-01T23:38:47.000
Status
Closed
Created Date
2024-07-27T23:38:47.000
Update Date
2024-07-30T12:16:15.000
Closed Date
2024-07-30T12:16:14.000
Outcome
Request Documented
Priority
Standard
Method Received Description
API
Unique Key
500cs000002LK4DAAW
Lat Location
(32.74889871979754500,-96.87813631564123000)
22-00074883
Service Request Number: 22-00074883 • Address: 2707 LAWRENCE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
22-00074883
Address
2707 LAWRENCE ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-02-28T14:04:58.000
Update Date
2023-06-08T23:36:48.000
Closed Date
2022-02-28T14:07:05.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001SlEdAAK
Lat Location
(32.75438626173805000,-96.75379361617499000)
22-00136716
Service Request Number: 22-00136716 • Address: 6534 KENWOOD AVE, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
22-00136716
Address
6534 KENWOOD AVE, DALLAS, TX, 75214
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Overall Service Request Due Date
2022-05-09T23:59:00.000
Status
Closed
Created Date
2022-04-09T16:46:16.000
Update Date
2023-06-08T23:10:36.000
Closed Date
2022-04-10T23:00:20.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001mhELAAY
Lat Location
(32.83237642931282000,-96.74897797049230000)
23-00345342
Service Request Number: 23-00345342 • Address: 5531 VICTOR ST, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
23-00345342
Address
5531 VICTOR ST, DALLAS, TX, 75214
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-07-28T23:59:00.000
Status
Closed
Created Date
2023-07-27T10:20:41.000
Update Date
2023-07-27T15:56:18.000
Closed Date
2023-07-27T15:56:18.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000005zwOFAAY
Lat Location
(32.80218741058156000,-96.75925839682962000)
26-00310316
Service Request Number: 26-00310316 • Address: 3167 WHITEHALL DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00310316
Address
3167 WHITEHALL DR, DALLAS, TX, 75229
City Council District
13
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-07-17T23:59:00.000
Status
Closed
Created Date
2026-07-15T09:26:54.000
Update Date
2026-07-17T13:23:16.000
Closed Date
2026-07-15T13:21:51.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000022gqOHAAY
Lat Location
(32.90091033616110000,-96.86936578845847000)
26-00092714
Service Request Number: 26-00092714 • Address: N HOUSTON ST & VICTORY AVE W, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
26-00092714
Address
N HOUSTON ST & VICTORY AVE W, DALLAS, TX, 75201
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-07T22:21:53.000
Update Date
2026-03-09T08:37:37.000
Closed Date
2026-03-09T08:37:37.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aOkKcAAK
Lat Location
(32.79404014375394000,-96.81249425074037000)
24-00478098
Service Request Number: 24-00478098 • Address: 311 HALSEY ST, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00478098
Address
311 HALSEY ST, DALLAS, TX, 75224
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-10-02T11:19:26.000
Update Date
2024-10-07T13:38:15.000
Closed Date
2024-10-07T13:38:14.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000BOMaXAAX
Lat Location
(32.70964034060228400,-96.82693499218660000)
26-00210043
Service Request Number: 26-00210043 • Address: 350 AVENUE E, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00210043
Address
350 AVENUE E, DALLAS, TX, 75203
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-15T18:34:34.000
Update Date
2026-05-15T20:18:11.000
Closed Date
2026-05-15T20:18:10.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001pJY9sAAG
Lat Location
(32.74543309282519500,-96.79468016730720000)
22-00306807
Service Request Number: 22-00306807 • Address: 16822 THOMAS CHAPEL DR, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
22-00306807
Address
16822 THOMAS CHAPEL DR, DALLAS, TX, 75248
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-07-25T23:59:00.000
Status
Closed
Created Date
2022-07-20T08:00:56.000
Update Date
2023-06-08T03:05:45.000
Closed Date
2022-07-21T16:02:45.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002wp7rAAA
Lat Location
(32.98123711123573000,-96.78500060950573000)
25-00041546
Service Request Number: 25-00041546 • Address: L B J FWY WB & PARK CENTRAL DR, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
25-00041546
Address
L B J FWY WB & PARK CENTRAL DR, DALLAS, TX, 75240
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Street/Road Blockage - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-02-01T00:59:00.000
Status
Closed
Created Date
2025-01-30T12:51:45.000
Update Date
2025-01-30T14:54:22.000
Closed Date
2025-01-30T14:54:22.000
Outcome
No street or road blockage found at location
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000SVCWFAA5
Lat Location
(32.92447291820342000,-96.78118058329100000)
26-00206713
Service Request Number: 26-00206713 • Address: N WESTMORELAND RD & FORT WORTH AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00206713
Address
N WESTMORELAND RD & FORT WORTH AVE, DALLAS, TX, 75211
City Council District
1
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-06-15T23:59:00.000
Status
Closed
Created Date
2026-05-14T09:40:44.000
Update Date
2026-05-15T14:52:02.000
Closed Date
2026-05-15T14:52:02.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00001owLwPAAU
Lat Location
(32.75350056430048000,-96.87418457756809000)
25-00153124
Service Request Number: 25-00153124 • Address: N MONTCLAIR AVE & TAFT ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00153124
Address
N MONTCLAIR AVE & TAFT ST, DALLAS, TX, 75208
City Council District
1
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-04-08T23:59:00.000
Status
Closed
Created Date
2025-04-07T00:37:32.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2025-04-07T14:13:36.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000buV0cAAE
Lat Location
(32.75241877343784000,-96.84646104565508000)
21-00822917
Service Request Number: 21-00822917 • Address: 9716 BLUFFCREEK DR, DALLAS, TX, 75227 • City Council District: 7
Service Request Number
21-00822917
Address
9716 BLUFFCREEK DR, DALLAS, TX, 75227
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2021-09-08T23:59:00.000
Status
Closed
Created Date
2021-09-07T11:34:33.000
Update Date
2023-06-09T00:26:11.000
Closed Date
2021-09-07T17:17:40.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000quTzFAAU
Lat Location
(32.75324291728349400,-96.65489200441831000)
21-00932994
Service Request Number: 21-00932994 • Address: 11331 DRUMMOND CIR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
21-00932994
Address
11331 DRUMMOND CIR, DALLAS, TX, 75228
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2021-11-03T23:59:00.000
Status
Closed
Created Date
2021-11-02T12:51:47.000
Update Date
2023-06-08T23:54:00.000
Closed Date
2021-11-02T14:57:51.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000tOicBAAS
Lat Location
(32.84696973088048000,-96.65502109516659000)
21-00171903
Service Request Number: 21-00171903 • Address: 908 CLEARWOOD DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
21-00171903
Address
908 CLEARWOOD DR, DALLAS, TX, 75232
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-02-25T13:13:04.000
Update Date
2023-06-09T02:17:07.000
Closed Date
2021-03-08T11:15:47.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000hlZWLAA2
Lat Location
(32.66071250163919000,-96.83716599177687000)
21-00202820
Service Request Number: 21-00202820 • Address: 13266 EMILY RD, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
21-00202820
Address
13266 EMILY RD, DALLAS, TX, 75240
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-03-06T13:53:28.000
Update Date
2023-06-09T02:12:13.000
Closed Date
2021-03-10T14:28:57.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000honxaAAA
Lat Location
(32.92741684508719400,-96.76481699663766000)
26-00093120
Service Request Number: 26-00093120 • Address: 5123 STANFORD AVE, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00093120
Address
5123 STANFORD AVE, DALLAS, TX, 75209
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-03-17T23:59:00.000
Status
Closed
Created Date
2026-03-08T12:32:28.000
Update Date
2026-03-09T18:57:30.000
Closed Date
2026-03-09T18:57:02.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aRQKXAA4
Lat Location
(32.85334427344006500,-96.82375326722638000)
26-00077363
Service Request Number: 26-00077363 • Address: 6613 FOREST CREEK DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00077363
Address
6613 FOREST CREEK DR, DALLAS, TX, 75230
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-04T00:59:00.000
Status
Closed
Created Date
2026-02-26T10:53:10.000
Update Date
2026-03-04T09:43:28.000
Closed Date
2026-03-04T09:43:15.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001YRRw7AAH
Lat Location
(32.90692342371681000,-96.79103729392223000)
21-00172219
Service Request Number: 21-00172219 • Address: 2690 N HASKELL AVE, DALLAS, TX, 75204 • City Council District: 2
Service Request Number
21-00172219
Address
2690 N HASKELL AVE, DALLAS, TX, 75204
City Council District
2
Department
Code Compliance
Service Request Type
Emergency Regulations Violation - CCS
Ert Estimated Response Time
3 Hours
Overall Service Request Due Date
2021-02-28T00:59:00.000
Status
Closed
Created Date
2021-02-25T14:06:58.000
Update Date
2023-06-09T02:17:09.000
Closed Date
2021-02-25T17:47:44.000
Priority
Emergency
Method Received Description
API
Unique Key
500t000000hlblrAAA
Lat Location
(32.80644681933565500,-96.79129838258002000)
26-00321900
Service Request Number: 26-00321900 • Address: 9510 BROCKBANK DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00321900
Address
9510 BROCKBANK DR, DALLAS, TX, 75220
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-07-25T23:59:00.000
Status
Closed
Created Date
2026-07-22T08:24:22.000
Update Date
2026-07-24T08:36:10.000
Closed Date
2026-07-22T08:35:12.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs000024Ev4nAAC
Lat Location
(32.86382602783684000,-96.87304037942084000)
25-00370549
Service Request Number: 25-00370549 • Address: 770 GOLDWOOD DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
25-00370549
Address
770 GOLDWOOD DR, DALLAS, TX, 75232
City Council District
8
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-08-15T23:59:00.000
Status
Closed
Created Date
2025-08-01T11:23:25.000
Update Date
2026-05-15T13:26:44.000
Closed Date
2026-05-15T13:26:40.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000u5mS3AAI
Lat Location
(32.65718344175575000,-96.83441595877831000)
20-01170403
Service Request Number: 20-01170403 • Address: 3715 VOLGA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
20-01170403
Address
3715 VOLGA AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2020-12-05T00:59:00.000
Status
Closed
Created Date
2020-12-02T11:45:50.000
Update Date
2023-06-09T03:16:22.000
Closed Date
2020-12-03T15:35:01.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000cah9DAAQ
Lat Location
(32.71663622959340000,-96.76404668525810000)
24-00004326
Service Request Number: 24-00004326 • Address: 942 HARLANDALE AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00004326
Address
942 HARLANDALE AVE, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Street Lighting- New/Relocation - TRN
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-04-01T18:59:00.000
Status
Closed
Created Date
2024-01-04T10:41:46.000
Update Date
2024-01-05T08:12:34.000
Closed Date
2024-01-05T08:12:34.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000006z8WrAAI
Lat Location
(32.73836285803234600,-96.81015757556331000)
24-00064185
Service Request Number: 24-00064185 • Address: 1915 CALYPSO ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
24-00064185
Address
1915 CALYPSO ST, DALLAS, TX, 75212
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-02-14T18:59:00.000
Status
Closed
Created Date
2024-02-09T09:11:01.000
Update Date
2024-02-12T17:22:55.000
Closed Date
2024-02-12T17:22:54.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000007EKmiAAG
Lat Location
(32.79141253369687000,-96.85096079067694000)
26-00077339
Service Request Number: 26-00077339 • Address: 2729 LARRY DR, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
26-00077339
Address
2729 LARRY DR, DALLAS, TX, 75228
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-06T00:59:00.000
Status
Closed
Created Date
2026-02-26T10:47:56.000
Update Date
2026-02-27T18:19:10.000
Closed Date
2026-02-27T18:19:10.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001YSBkQAAX
Lat Location
(32.82434695684166600,-96.66772762675492000)
21-00171734
Service Request Number: 21-00171734 • Address: 830 CLEARWOOD DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
21-00171734
Address
830 CLEARWOOD DR, DALLAS, TX, 75232
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-02-25T12:48:16.000
Update Date
2023-06-09T02:17:05.000
Closed Date
2021-03-08T11:00:09.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000hlYavAAE
Lat Location
(32.66072307441129000,-96.83539451412936000)
21-00916897
Service Request Number: 21-00916897 • Address: 7004 GREENSPAN AVE, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
21-00916897
Address
7004 GREENSPAN AVE, DALLAS, TX, 75232
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-10-26T23:59:00.000
Status
Closed
Created Date
2021-10-21T20:12:35.000
Update Date
2023-06-09T00:15:35.000
Closed Date
2021-10-30T15:25:15.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000solrEAAQ
Lat Location
(32.66342429918993000,-96.83064098492773000)
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