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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
24-00089982
Service Request Number: 24-00089982 • Address: 18733 LLOYD DR, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
24-00089982
Address
18733 LLOYD DR, DALLAS, TX, 75252
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-02-26T15:56:46.000
Update Date
2024-02-28T17:48:55.000
Closed Date
2024-02-28T17:48:54.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000007L39EAAS
Lat Location
(33.00763652501082400,-96.79678445265894000)
24-00367425
Service Request Number: 24-00367425 • Address: 1117 HOKE SMITH DR, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00367425
Address
1117 HOKE SMITH DR, DALLAS, TX, 75224
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2024-07-31T18:59:00.000
Status
Closed
Created Date
2024-07-30T01:45:36.000
Update Date
2024-07-30T01:45:43.000
Closed Date
2024-07-30T01:45:36.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000002Zfn7AAC
Lat Location
(32.70735210422670000,-96.84064059008658000)
25-00056088
Service Request Number: 25-00056088 • Address: 217 W 8TH ST, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
25-00056088
Address
217 W 8TH ST, DALLAS, TX, 75208
City Council District
1
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-02-12T00:59:00.000
Status
Closed
Created Date
2025-02-07T16:29:27.000
Update Date
2025-02-07T17:13:45.000
Closed Date
2025-02-07T17:13:22.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000TkPkIAAV
Lat Location
(32.74818910741387000,-96.82500803102239000)
23-00188071
Service Request Number: 23-00188071 • Address: 5116 JADE DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
23-00188071
Address
5116 JADE DR, DALLAS, TX, 75232
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-04-28T23:59:00.000
Status
Closed (Transferred)
Created Date
2023-04-21T11:44:15.000
Update Date
2023-06-07T01:05:53.000
Closed Date
2023-04-25T16:22:43.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
5008z000005VrvEAAS
Lat Location
(32.68282970858447000,-96.84052197460860000)
21-00555529
Service Request Number: 21-00555529 • Address: 9043 REDONDO DR, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
21-00555529
Address
9043 REDONDO DR, DALLAS, TX, 75218
City Council District
9
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2021-07-01T23:59:00.000
Status
Closed
Created Date
2021-06-17T10:27:38.000
Update Date
2023-06-12T01:23:03.000
Closed Date
2021-06-21T10:53:19.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000nN9OPAA0
Lat Location
(32.82493680550514600,-96.70614152413381000)
25-00158221
Service Request Number: 25-00158221 • Address: 12220 WILLOWDELL DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00158221
Address
12220 WILLOWDELL DR, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-06-20T23:59:00.000
Status
Closed
Created Date
2025-04-09T10:50:26.000
Update Date
2026-03-09T14:01:52.000
Closed Date
2026-03-09T14:01:52.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000cJQwBAAW
Lat Location
(32.91629388602859000,-96.76376555743165000)
24-00348766
Service Request Number: 24-00348766 • Address: 11540 DESDEMONA DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
24-00348766
Address
11540 DESDEMONA DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation District Billing Dispute - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-08-29T23:59:00.000
Status
Closed
Created Date
2024-07-18T18:15:17.000
Update Date
2024-08-27T11:59:29.000
Closed Date
2024-08-27T11:59:29.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000001cveFAAQ
Lat Location
(32.85174243181178600,-96.67643780980544000)
25-00306319
Service Request Number: 25-00306319 • Address: 3028 MAIN ST, DALLAS, TX, 75226 • City Council District: 2
Service Request Number
25-00306319
Address
3028 MAIN ST, DALLAS, TX, 75226
City Council District
2
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-07-14T23:59:00.000
Status
Closed
Created Date
2025-06-26T20:22:03.000
Update Date
2026-05-15T13:31:50.000
Closed Date
2026-05-15T13:31:18.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000ns5jHAAQ
Lat Location
(32.78446571945272600,-96.78006514524007000)
26-00092281
Service Request Number: 26-00092281 • Address: 8708 MIDWAY RD, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00092281
Address
8708 MIDWAY RD, DALLAS, TX, 75209
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-07T12:14:19.000
Update Date
2026-03-09T15:28:18.000
Closed Date
2026-03-09T15:28:10.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aLzPpAAK
Lat Location
(32.85710118963921000,-96.83708156821699000)
21-00468343
Service Request Number: 21-00468343 • Address: 2711 BROOKFIELD AVE, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
21-00468343
Address
2711 BROOKFIELD AVE, DALLAS, TX, 75235
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
New Street/Sidewalk/Alley - PBW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-06-01T23:59:00.000
Status
Closed
Created Date
2021-05-24T16:28:33.000
Update Date
2026-08-07T13:25:59.000
Closed Date
2021-05-27T15:58:39.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000mNDntAAG
Lat Location
(32.84204949928593000,-96.85858140225126000)
22-00275796
Service Request Number: 22-00275796 • Address: 11311 KLINE DR, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
22-00275796
Address
11311 KLINE DR, DALLAS, TX, 75229
City Council District
6
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-07-14T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-06-29T15:02:24.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-06-29T19:05:38.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
5008z000002jzgSAAQ
Lat Location
(32.89266774593151000,-96.91138457547170000)
22-00136705
Service Request Number: 22-00136705 • Address: 6530 AUTUMN WOODS TRL, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
22-00136705
Address
6530 AUTUMN WOODS TRL, DALLAS, TX, 75232
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-04-09T16:35:23.000
Update Date
2023-06-08T23:10:36.000
Closed Date
2022-04-15T13:29:27.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000001mh70AAA
Lat Location
(32.66844016777319000,-96.83604835716548000)
21-00548438
Service Request Number: 21-00548438 • Address: 1510 W COLORADO BLVD, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
21-00548438
Address
1510 W COLORADO BLVD, DALLAS, TX, 75208
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Same Day Missed Collection - SAN
Overall Service Request Due Date
2021-06-16T23:59:00.000
Status
Closed
Created Date
2021-06-15T20:53:54.000
Update Date
2023-06-12T01:21:53.000
Closed Date
2021-06-15T20:53:54.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000n1QE8AAM
Lat Location
(32.75875840824144000,-96.84538046848343000)
23-00446138
Service Request Number: 23-00446138 • Address: 7917 KOMALTY DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
23-00446138
Address
7917 KOMALTY DR, DALLAS, TX, 75217
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-26T09:03:14.000
Update Date
2023-09-27T11:50:38.000
Closed Date
2023-09-27T11:50:36.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006MOvUAAW
Lat Location
(32.70811968277354000,-96.68657060584260000)
23-00490162
Service Request Number: 23-00490162 • Address: 3900 LEMMON AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
23-00490162
Address
3900 LEMMON AVE, DALLAS, TX, 75219
City Council District
14
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-11-21T00:59:00.000
Status
Closed (Transferred)
Created Date
2023-10-13T20:10:06.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2023-10-24T10:48:05.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006Wz3KAAS
Lat Location
(32.81301513802776000,-96.80658232406952000)
25-00129022
Service Request Number: 25-00129022 • Address: 2428 JEFFRIES ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00129022
Address
2428 JEFFRIES ST, DALLAS, TX, 75215
City Council District
7
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-03-26T18:59:00.000
Status
Closed
Created Date
2025-03-24T13:29:25.000
Update Date
2025-03-25T09:14:52.000
Closed Date
2025-03-25T09:14:51.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000a1ujSAAQ
Lat Location
(32.77595485255853400,-96.77361992884052000)
25-00226759
Service Request Number: 25-00226759 • Address: 2719 SANTA CRUZ DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
25-00226759
Address
2719 SANTA CRUZ DR, DALLAS, TX, 75227
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-05-15T14:12:47.000
Update Date
2025-05-16T16:49:21.000
Closed Date
2025-05-16T16:02:48.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000hdaxLAAQ
Lat Location
(32.75935275475726600,-96.69965718773065000)
22-00090416
Service Request Number: 22-00090416 • Address: W SANER AVE & S ZANG BLVD, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
22-00090416
Address
W SANER AVE & S ZANG BLVD, DALLAS, TX, 75224
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Other Dispatch - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-03-16T23:59:00.000
Status
Closed
Created Date
2022-03-10T08:16:04.000
Update Date
2026-08-07T14:29:26.000
Closed Date
2022-03-10T11:17:10.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000001WX11AAG
Lat Location
(32.71316932983344000,-96.83037438353779000)
21-00588552
Service Request Number: 21-00588552 • Address: 6553 OVERLOOK DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
21-00588552
Address
6553 OVERLOOK DR, DALLAS, TX, 75227
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Overall Service Request Due Date
2021-07-25T23:59:00.000
Status
Closed
Created Date
2021-06-25T15:43:04.000
Update Date
2023-06-12T01:09:02.000
Closed Date
2021-06-30T09:37:19.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000nQn8HAAS
Lat Location
(32.77055748932014000,-96.70769130110827000)
26-00258836
Service Request Number: 26-00258836 • Address: 1244 WHITAKER AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
26-00258836
Address
1244 WHITAKER AVE, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-06-15T23:59:00.000
Status
Closed
Created Date
2026-06-14T06:24:57.000
Update Date
2026-06-18T13:37:20.000
Closed Date
2026-06-16T13:36:02.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001vRD4hAAG
Lat Location
(32.73374190789478000,-96.80800150017478000)
22-00381932
Service Request Number: 22-00381932 • Address: 2145 STOVALL DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00381932
Address
2145 STOVALL DR, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2022-09-03T23:59:00.000
Status
Closed
Created Date
2022-09-02T15:24:27.000
Update Date
2023-06-08T02:45:33.000
Closed Date
2022-09-02T17:40:09.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000003SlSwAAK
Lat Location
(32.70820109761969000,-96.79651391919687000)
26-00085442
Service Request Number: 26-00085442 • Address: 9602 WHITE ASH RD, DALLAS, TX, 75249 • City Council District: 3
Service Request Number
26-00085442
Address
9602 WHITE ASH RD, DALLAS, TX, 75249
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-03T15:45:09.000
Update Date
2026-03-09T08:07:17.000
Closed Date
2026-03-09T08:07:17.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001ZT1nXAAT
Lat Location
(32.63255648383465000,-96.94883630031025000)
26-00143557
Service Request Number: 26-00143557 • Address: 3968 GASPAR DR, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
26-00143557
Address
3968 GASPAR DR, DALLAS, TX, 75220
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-04-07T15:36:57.000
Update Date
2026-04-14T10:01:59.000
Closed Date
2026-04-14T10:01:58.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001gZkotAAC
Lat Location
(32.86960680275686000,-96.84617547334102000)
23-00482081
Service Request Number: 23-00482081 • Address: 12704 HALLUM ST, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
23-00482081
Address
12704 HALLUM ST, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-10-18T15:10:52.000
Update Date
2023-10-31T09:29:30.000
Closed Date
2023-10-31T09:29:29.000
Priority
Emergency
Method Received Description
Proactive
Unique Key
5008z000006UxBrAAK
Lat Location
(32.92165749060140000,-96.75496603388909000)
26-00090713
Service Request Number: 26-00090713 • Address: CAPITOL AVE & BENNETT AVE, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
26-00090713
Address
CAPITOL AVE & BENNETT AVE, DALLAS, TX, 75206
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Timing - TPW
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-06T11:24:13.000
Update Date
2026-03-09T11:26:23.000
Closed Date
2026-03-09T11:26:05.000
Outcome
Work Could not be Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001a9nU6AAI
Lat Location
(32.81216306381098000,-96.78116028438843000)
22-00013735
Service Request Number: 22-00013735 • Address: 2727 KINGSTON ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
22-00013735
Address
2727 KINGSTON ST, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-01-20T00:59:00.000
Status
Closed
Created Date
2022-01-11T16:38:00.000
Update Date
2023-06-08T23:28:43.000
Closed Date
2022-01-21T09:09:40.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000vKvA4AAK
Lat Location
(32.73409567259063000,-96.86436338244206000)
25-00164270
Service Request Number: 25-00164270 • Address: 8647 WALNUT HILL LN, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
25-00164270
Address
8647 WALNUT HILL LN, DALLAS, TX, 75231
City Council District
10
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2025-05-02T18:59:00.000
Status
Closed
Created Date
2025-04-12T11:55:39.000
Update Date
2025-04-18T08:14:29.000
Closed Date
2025-04-18T08:13:50.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000coxLZAAY
Lat Location
(32.88385302346796400,-96.74927592034682000)
26-00263428
Service Request Number: 26-00263428 • Address: 2819 TOLOSA DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
26-00263428
Address
2819 TOLOSA DR, DALLAS, TX, 75228
City Council District
9
Department
Dallas Water Utilities
Service Request Type
Water Main Leak/Break - DWU
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-07-01T23:59:00.000
Status
Closed
Created Date
2026-06-16T16:47:38.000
Update Date
2026-06-18T17:53:04.000
Closed Date
2026-06-16T17:51:50.000
Outcome
Duplicate Request
Priority
MCC
Method Received Description
Email
Unique Key
500cs00001w1GgjAAE
Lat Location
(32.85167621754498400,-96.66700696999152000)
26-00092437
Service Request Number: 26-00092437 • Address: S BUCKNER BLVD & GROVECREST DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00092437
Address
S BUCKNER BLVD & GROVECREST DR, DALLAS, TX, 75217
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-07T14:49:55.000
Update Date
2026-03-09T09:13:55.000
Closed Date
2026-03-09T09:13:55.000
Outcome
No Action Required
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aMhlrAAC
Lat Location
(32.73786673720667000,-96.68297650547021000)
21-00802248
Service Request Number: 21-00802248 • Address: 503 N WESTMORELAND RD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
21-00802248
Address
503 N WESTMORELAND RD, DALLAS, TX, 75211
City Council District
1
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2021-09-02T23:59:00.000
Status
Closed
Created Date
2021-08-30T20:17:54.000
Update Date
2023-06-09T00:27:40.000
Closed Date
2021-09-09T08:38:03.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000qWSolAAG
Lat Location
(32.74884650325366000,-96.87433597971133000)
21-00936987
Service Request Number: 21-00936987 • Address: 6715 MCCALLUM BLVD, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
21-00936987
Address
6715 MCCALLUM BLVD, DALLAS, TX, 75252
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-11-13T00:59:00.000
Status
Closed
Created Date
2021-11-04T19:24:03.000
Update Date
2023-06-08T23:54:45.000
Closed Date
2021-11-10T11:25:10.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000tPCf7AAG
Lat Location
(32.98817078865235400,-96.78888689202918000)
23-00428508
Service Request Number: 23-00428508 • Address: 400 GRAHAM AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
23-00428508
Address
400 GRAHAM AVE, DALLAS, TX, 75223
City Council District
2
Department
Sanitation
Service Request Type
Sanitation Annual 20 Cubic Yard Exemption - SAN
Overall Service Request Due Date
2023-09-15T12:47:42.000
Status
Closed
Created Date
2023-09-14T12:47:42.000
Update Date
2023-09-14T12:47:47.000
Closed Date
2023-09-14T12:47:42.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006I6TBAA0
Lat Location
(32.79880097305818000,-96.75456422763449000)
23-00252947
Service Request Number: 23-00252947 • Address: 222 N MONTCLAIR AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
23-00252947
Address
222 N MONTCLAIR AVE, DALLAS, TX, 75208
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-06-06T14:02:05.000
Update Date
2023-06-12T12:06:17.000
Closed Date
2023-06-12T12:06:15.000
Priority
Priority
Method Received Description
API
Unique Key
5008z000005imdMAAQ
Lat Location
(32.74668232735980000,-96.84650412796856000)
21-00826553
Service Request Number: 21-00826553 • Address: 4601 COLONIAL AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
21-00826553
Address
4601 COLONIAL AVE, DALLAS, TX, 75215
City Council District
7
Department
Police Department
Service Request Type
24 Hour Parking Violation - DPD
Ert Estimated Response Time
3 Calendar Days
Overall Service Request Due Date
2021-09-15T23:59:00.000
Status
Closed
Created Date
2021-09-08T10:20:41.000
Update Date
2023-06-09T00:26:46.000
Closed Date
2021-09-24T10:49:32.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000qv1Z3AAI
Lat Location
(32.74930966174531500,-96.76320508730460000)
26-00016024
Service Request Number: 26-00016024 • Address: 4710 LAKE AVE, DALLAS, TX, 75219 • City Council District: 2
Service Request Number
26-00016024
Address
4710 LAKE AVE, DALLAS, TX, 75219
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-01-12T15:34:08.000
Update Date
2026-01-21T17:03:26.000
Closed Date
2026-01-21T17:03:25.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001P0CLeAAN
Lat Location
(32.81305448337070000,-96.82598840311157000)
21-00442864
Service Request Number: 21-00442864 • Address: 6830 MARVIN D LOVE FWY NB, DALLAS, TX, 75237 • City Council District: 3
Service Request Number
21-00442864
Address
6830 MARVIN D LOVE FWY NB, DALLAS, TX, 75237
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-17T14:58:42.000
Update Date
2023-06-09T00:56:45.000
Closed Date
2021-06-02T15:22:36.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000mA6jnAAC
Lat Location
(32.66486879083132000,-96.86717813913059000)
23-00304214
Service Request Number: 23-00304214 • Address: 11116 DESDEMONA DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
23-00304214
Address
11116 DESDEMONA DR, DALLAS, TX, 75228
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-07-07T23:59:00.000
Status
Closed
Created Date
2023-07-04T09:08:51.000
Update Date
2023-07-04T10:57:14.000
Closed Date
2023-07-04T10:57:14.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000005rcf5AAA
Lat Location
(32.84735443460698000,-96.67794709597983000)
26-00094987
Service Request Number: 26-00094987 • Address: 4122 MOLER ST, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00094987
Address
4122 MOLER ST, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T15:29:50.000
Update Date
2026-03-09T18:00:37.000
Closed Date
2026-03-09T18:00:36.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001afedlAAA
Lat Location
(32.73059409213226000,-96.88736227255993000)
21-00289947
Service Request Number: 21-00289947 • Address: 3633 OAK LAWN AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
21-00289947
Address
3633 OAK LAWN AVE, DALLAS, TX, 75219
City Council District
14
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-04-02T23:59:00.000
Status
Closed
Created Date
2021-04-01T08:32:32.000
Update Date
2023-06-09T01:52:37.000
Closed Date
2021-04-03T15:46:29.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500t000000jEiqmAAC
Lat Location
(32.81325493138774600,-96.80421442492948000)
22-00314746
Service Request Number: 22-00314746 • Address: 2739 KAVASAR DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
22-00314746
Address
2739 KAVASAR DR, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-08-01T23:59:00.000
Status
Closed
Created Date
2022-07-25T12:14:33.000
Update Date
2023-06-08T03:07:05.000
Closed Date
2022-08-02T10:50:48.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z00000301lCAAQ
Lat Location
(32.66661885028309000,-96.77779726717621000)
24-00453570
Service Request Number: 24-00453570 • Address: 1478 GRIFFIN ST W, DALLAS, TX, 75215 • City Council District: 2
Service Request Number
24-00453570
Address
1478 GRIFFIN ST W, DALLAS, TX, 75215
City Council District
2
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - OHS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2024-10-24T18:59:00.000
Status
Closed
Created Date
2024-09-18T12:49:46.000
Update Date
2025-06-12T05:51:15.000
Closed Date
2024-09-18T13:58:10.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs000009Iin2AAC
Lat Location
(32.77293045865841000,-96.79390919636768000)
25-00407367
Service Request Number: 25-00407367 • Address: 12000 GALVA DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00407367
Address
12000 GALVA DR, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2025-08-26T23:59:00.000
Status
Closed
Created Date
2025-08-22T13:40:09.000
Update Date
2025-08-22T19:20:18.000
Closed Date
2025-08-22T19:19:59.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000xXdAJAA0
Lat Location
(32.91207778359387000,-96.76279792071885000)
24-00492179
Service Request Number: 24-00492179 • Address: COIT RD & BROOKGREEN DR, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
24-00492179
Address
COIT RD & BROOKGREEN DR, DALLAS, TX, 75240
City Council District
11
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - Maintenance (Other) - TPW
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-10-25T23:59:00.000
Status
Closed
Created Date
2024-10-10T08:38:31.000
Update Date
2024-10-18T08:36:51.000
Closed Date
2024-10-18T08:36:50.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000CxeFRAAZ
Lat Location
(32.93287230954526000,-96.76905706971687000)
24-00110110
Service Request Number: 24-00110110 • Address: 299 GEORGIA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00110110
Address
299 GEORGIA AVE, DALLAS, TX, 75216
City Council District
4
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-03-15T18:59:00.000
Status
Closed
Created Date
2024-03-09T23:49:59.000
Update Date
2024-03-20T09:29:51.000
Closed Date
2024-03-20T09:29:51.000
Outcome
Request Documented
Priority
Standard
Method Received Description
API
Unique Key
5008z000007RH8nAAG
Lat Location
(32.72524914226175000,-96.82047188497454000)
21-00905503
Service Request Number: 21-00905503 • Address: 2802 LE CLERC AVE, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
21-00905503
Address
2802 LE CLERC AVE, DALLAS, TX, 75210
City Council District
7
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2021-10-18T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-10-14T10:06:48.000
Update Date
2023-06-09T00:13:02.000
Closed Date
2021-10-14T10:11:17.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000sTlgOAAS
Lat Location
(32.77519140043289500,-96.74348793156962000)
26-00207508
Service Request Number: 26-00207508 • Address: 10435 CHANNEL DR, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
26-00207508
Address
10435 CHANNEL DR, DALLAS, TX, 75229
City Council District
6
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-05-21T23:59:00.000
Status
Closed
Created Date
2026-05-14T14:27:58.000
Update Date
2026-05-15T14:39:23.000
Closed Date
2026-05-15T14:39:10.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001p26t4AAA
Lat Location
(32.88885530156198000,-96.88066227520883000)
26-00089844
Service Request Number: 26-00089844 • Address: 12222 PARK BEND DR, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
26-00089844
Address
12222 PARK BEND DR, DALLAS, TX, 75230
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-05T17:42:55.000
Update Date
2026-03-09T15:23:34.000
Closed Date
2026-03-09T15:23:33.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001a1OENAA2
Lat Location
(32.91486095024652000,-96.78106459643492000)
26-00270400
Service Request Number: 26-00270400 • Address: GREENVILLE AVE & WALNUT HILL LN, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
26-00270400
Address
GREENVILLE AVE & WALNUT HILL LN, DALLAS, TX, 75231
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-06-22T23:59:00.000
Status
Closed
Created Date
2026-06-21T08:50:12.000
Update Date
2026-06-21T11:33:36.000
Closed Date
2026-06-21T11:33:36.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001wsgwQAAQ
Lat Location
(32.88325115469320000,-96.75937808073537000)
22-00220558
Service Request Number: 22-00220558 • Address: 5309 PENNRIDGE LN, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
22-00220558
Address
5309 PENNRIDGE LN, DALLAS, TX, 75241
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-06-06T23:59:00.000
Status
Closed
Created Date
2022-05-27T09:21:53.000
Update Date
2023-06-08T23:21:28.000
Closed Date
2022-06-03T16:52:25.000
Outcome
Replaced Roll Cart(s)
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002IGuWAAW
Lat Location
(32.68075571131698000,-96.80883045072058000)
22-00257791
Service Request Number: 22-00257791 • Address: 4128 SUMMIT RIDGE DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00257791
Address
4128 SUMMIT RIDGE DR, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-06-21T23:59:00.000
Status
Closed
Created Date
2022-06-18T00:40:22.000
Update Date
2023-06-08T23:14:30.000
Closed Date
2022-06-18T19:07:30.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000002cl8fAAA
Lat Location
(32.69446178910483000,-96.81657689178232000)
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