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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00085234
Service Request Number: 26-00085234 • Address: 1121 BETTERTON CIR, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00085234
Address
1121 BETTERTON CIR, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-03T14:38:46.000
Update Date
2026-03-09T11:43:10.000
Closed Date
2026-03-09T10:57:19.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZRyWWAA1
Lat Location
(32.74785417481956000,-96.80740571949286000)
26-00431703
Service Request Number: 26-00431703 • Address: 7028 CORONADO AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00431703
Address
7028 CORONADO AVE, DALLAS, TX, 75214
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-10-06T23:59:00.000
Status
Closed
Created Date
2026-09-29T14:09:44.000
Update Date
2026-10-02T14:50:37.000
Closed Date
2026-09-30T14:46:07.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500cs00002L1V6HAAV
Lat Location
(32.81157070982714400,-96.73767620993956000)
22-00063644
Service Request Number: 22-00063644 • Address: 700 N ST PAUL ST, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
22-00063644
Address
700 N ST PAUL ST, DALLAS, TX, 75201
City Council District
14
Department
Water Utilities
Service Request Type
Inlet/Storm Drain Cleaning - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-03-08T00:59:00.000
Status
Closed
Created Date
2022-02-18T06:48:16.000
Update Date
2023-06-08T23:40:14.000
Closed Date
2022-03-01T15:48:23.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001POKcAAO
Lat Location
(32.78542464999968000,-96.79917153693157000)
25-00380850
Service Request Number: 25-00380850 • Address: N CENTRAL EXPY SB & LEMMON AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
25-00380850
Address
N CENTRAL EXPY SB & LEMMON AVE, DALLAS, TX, 75204
City Council District
14
Department
Police Department
Service Request Type
Panhandling - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-08-14T23:59:00.000
Status
Closed
Created Date
2025-08-07T12:58:34.000
Update Date
2025-08-11T10:32:56.000
Closed Date
2025-08-11T10:32:56.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000v6glJAAQ
Lat Location
(32.80364034320374600,-96.79331251463641000)
22-00518007
Service Request Number: 22-00518007 • Address: 6811 ROBIN RD, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
22-00518007
Address
6811 ROBIN RD, DALLAS, TX, 75209
City Council District
2
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-12-09T00:59:00.000
Status
Closed
Created Date
2022-12-01T11:31:59.000
Update Date
2023-06-08T02:04:27.000
Closed Date
2022-12-13T15:08:15.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004IwVFAA0
Lat Location
(32.84037614613952600,-96.82329184063464000)
22-00275283
Service Request Number: 22-00275283 • Address: 4870 SUNNYVALE ST, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00275283
Address
4870 SUNNYVALE ST, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
ICR Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2022-08-11T15:13:33.000
Status
Closed
Created Date
2022-06-29T15:13:33.000
Update Date
2023-06-08T23:24:45.000
Closed Date
2022-06-29T15:18:53.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002jo0RAAQ
Lat Location
(32.69557864711932000,-96.77250924060934000)
25-00482852
Service Request Number: 25-00482852 • Address: 3400 ARMSTRONG AVE, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
25-00482852
Address
3400 ARMSTRONG AVE, DALLAS, TX, 75205
City Council District
14
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-10-20T23:59:00.000
Status
Closed
Created Date
2025-10-04T13:20:57.000
Update Date
2026-05-15T13:18:26.000
Closed Date
2026-05-15T13:18:23.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000014VoyeAAC
Lat Location
(32.82259852199686600,-96.79218140894376000)
23-00560281
Service Request Number: 23-00560281 • Address: 3222 LOGANWOOD DR, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
23-00560281
Address
3222 LOGANWOOD DR, DALLAS, TX, 75227
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2023-12-14T00:59:00.000
Status
Closed
Created Date
2023-12-12T09:05:34.000
Update Date
2023-12-12T21:07:37.000
Closed Date
2023-12-12T21:07:36.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000006q82nAAA
Lat Location
(32.76518175536765000,-96.69274915381529000)
25-00502742
Service Request Number: 25-00502742 • Address: INWOOD RD & REDFIELD ST, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
25-00502742
Address
INWOOD RD & REDFIELD ST, DALLAS, TX, 75235
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2025-10-22T23:59:00.000
Status
Closed
Created Date
2025-10-16T23:36:30.000
Update Date
2025-10-20T11:19:51.000
Closed Date
2025-10-20T11:19:50.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000016xWSwAAM
Lat Location
(32.81793496007544000,-96.84053530275467000)
23-00551709
Service Request Number: 23-00551709 • Address: 8629 MARIGOLD DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
23-00551709
Address
8629 MARIGOLD DR, DALLAS, TX, 75241
City Council District
8
Department
Transportation and Public Works Department
Service Request Type
Drainage Ditch Cleaning/Repairs - PBW
Ert Estimated Response Time
14 Business Days
Overall Service Request Due Date
2024-02-10T00:59:00.000
Status
Closed
Created Date
2023-12-05T17:34:11.000
Update Date
2026-08-07T13:04:30.000
Closed Date
2023-12-08T16:51:05.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000006nZUIAA2
Lat Location
(32.64396586801723000,-96.77719949410053000)
22-00564881
Service Request Number: 22-00564881 • Address: 11306 DRUMMOND DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
22-00564881
Address
11306 DRUMMOND DR, DALLAS, TX, 75228
City Council District
9
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-01-05T00:59:00.000
Status
Closed
Created Date
2022-12-29T22:11:12.000
Update Date
2023-06-08T01:52:52.000
Closed Date
2023-01-03T18:28:09.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000004cWa4AAE
Lat Location
(32.84644392575011000,-96.65517813093834000)
21-00388801
Service Request Number: 21-00388801 • Address: 665 HARTER RD, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
21-00388801
Address
665 HARTER RD, DALLAS, TX, 75218
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-01T20:13:28.000
Update Date
2023-06-09T01:42:51.000
Closed Date
2021-05-04T09:45:07.000
Priority
Standard
Method Received Description
API
Unique Key
500t000000lBCPQAA4
Lat Location
(32.84771563507020000,-96.71172526847208000)
24-00424077
Service Request Number: 24-00424077 • Address: 1951 PLEASANT DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00424077
Address
1951 PLEASANT DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-09-03T18:59:00.000
Status
Closed
Created Date
2024-08-31T09:58:41.000
Update Date
2024-08-31T10:22:35.000
Closed Date
2024-08-31T10:22:35.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs000006oNE5AAM
Lat Location
(32.74557330022178000,-96.67875474010154000)
26-00155432
Service Request Number: 26-00155432 • Address: GOODING DR & WALNUT HILL LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00155432
Address
GOODING DR & WALNUT HILL LN, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-04-16T23:59:00.000
Status
Closed
Created Date
2026-04-14T12:42:11.000
Update Date
2026-04-14T19:16:30.000
Closed Date
2026-04-14T19:15:25.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hySL7AAM
Lat Location
(32.88041863917916000,-96.84377483195097000)
23-00310904
Service Request Number: 23-00310904 • Address: 4645 DOLPHIN RD, DALLAS, TX, 75223 • City Council District: 7
Service Request Number
23-00310904
Address
4645 DOLPHIN RD, DALLAS, TX, 75223
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-07-07T14:44:00.000
Update Date
2023-07-18T14:54:23.000
Closed Date
2023-07-18T14:54:22.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005ss4OAAQ
Lat Location
(32.77954756416255000,-96.73775629687287000)
22-00299125
Service Request Number: 22-00299125 • Address: 1310 OAK HILL CIR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00299125
Address
1310 OAK HILL CIR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-07-15T23:59:00.000
Status
Closed
Created Date
2022-07-14T17:30:18.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-07-15T09:58:45.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002tbp1AAA
Lat Location
(32.73441908647622000,-96.67110328004871000)
26-00126784
Service Request Number: 26-00126784 • Address: 4647 ROCKAWAY DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
26-00126784
Address
4647 ROCKAWAY DR, DALLAS, TX, 75214
City Council District
9
Department
Water Utilities
Service Request Type
Creek/Culvert Blockage - DWU
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2026-04-24T23:59:00.000
Status
Closed
Created Date
2026-03-27T16:03:35.000
Update Date
2026-04-14T15:38:19.000
Closed Date
2026-04-14T15:38:07.000
Outcome
Work Completed
Priority
Standard
Method Received Description
API
Unique Key
500cs00001eWWmnAAG
Lat Location
(32.84444102159432000,-96.74160419346460000)
26-00093725
Service Request Number: 26-00093725 • Address: 1211 N BISHOP AVE, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00093725
Address
1211 N BISHOP AVE, DALLAS, TX, 75208
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T07:05:10.000
Update Date
2026-03-09T09:13:02.000
Closed Date
2026-03-09T09:12:54.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001aVG6VAAW
Lat Location
(32.75811044989358000,-96.82687104129030000)
25-00169877
Service Request Number: 25-00169877 • Address: 3746 ROCKDALE DR, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
25-00169877
Address
3746 ROCKDALE DR, DALLAS, TX, 75220
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-04-17T18:59:00.000
Status
Closed
Created Date
2025-04-15T18:16:17.000
Update Date
2025-04-16T09:11:02.000
Closed Date
2025-04-16T09:10:31.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00000dGHpfAAG
Lat Location
(32.87656162382674600,-96.85426137496005000)
26-00320164
Service Request Number: 26-00320164 • Address: 967 SAM DEALEY DR, DALLAS, TX, 75208 • City Council District: 1
Service Request Number
26-00320164
Address
967 SAM DEALEY DR, DALLAS, TX, 75208
City Council District
1
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-08-04T23:59:00.000
Status
Closed
Created Date
2026-07-21T10:35:21.000
Update Date
2026-07-24T18:23:27.000
Closed Date
2026-07-24T18:23:26.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs0000240YT1AAM
Lat Location
(32.76120245987196000,-96.83809076236088000)
23-00253687
Service Request Number: 23-00253687 • Address: 2604 MAGNA VISTA DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00253687
Address
2604 MAGNA VISTA DR, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2023-08-11T23:59:00.000
Status
Closed
Created Date
2023-06-06T17:31:49.000
Update Date
2026-08-07T13:49:25.000
Closed Date
2023-07-25T16:44:51.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005iswUAAQ
Lat Location
(32.72132215661169000,-96.78093691385621000)
23-00285111
Service Request Number: 23-00285111 • Address: 1626 PLEASANT DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
23-00285111
Address
1626 PLEASANT DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2023-06-29T23:59:00.000
Status
Closed
Created Date
2023-06-22T18:58:07.000
Update Date
2023-06-30T10:13:55.000
Closed Date
2023-06-30T10:13:55.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000005noyoAAA
Lat Location
(32.73941887908099000,-96.67851571678432000)
25-00105479
Service Request Number: 25-00105479 • Address: SOUTHWESTERN BLVD & GREENVILLE AVE, DALLAS, TX, 75206 • City Council District: 9
Service Request Number
25-00105479
Address
SOUTHWESTERN BLVD & GREENVILLE AVE, DALLAS, TX, 75206
City Council District
9
Department
Police Department
Service Request Type
Panhandling - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2025-03-17T23:59:00.000
Status
Closed
Created Date
2025-03-10T16:45:53.000
Update Date
2025-03-17T10:09:07.000
Closed Date
2025-03-17T10:09:07.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Y3G1TAAV
Lat Location
(32.85704615548461000,-96.76872447945277000)
26-00204530
Service Request Number: 26-00204530 • Address: 6299 C F HAWN FWY EB, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00204530
Address
6299 C F HAWN FWY EB, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-13T08:50:59.000
Update Date
2026-06-28T17:13:06.000
Closed Date
2026-06-26T16:25:58.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001oeMnlAAE
Lat Location
(32.73372413920197000,-96.71327662009855000)
26-00156277
Service Request Number: 26-00156277 • Address: 4000 ROYAL LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
26-00156277
Address
4000 ROYAL LN, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Alley/Sidewalk/Street Repair - Hazardous - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-04-15T23:59:00.000
Status
Closed
Created Date
2026-04-14T18:41:39.000
Update Date
2026-04-14T20:10:03.000
Closed Date
2026-04-14T20:10:03.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001i4qJ7AAI
Lat Location
(32.89483005483505000,-96.84399304574939000)
26-00351205
Service Request Number: 26-00351205 • Address: 725 DEERWOOD DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00351205
Address
725 DEERWOOD DR, DALLAS, TX, 75232
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-08-09T23:59:00.000
Status
Closed
Created Date
2026-08-08T13:21:49.000
Update Date
2026-08-08T17:40:39.000
Closed Date
2026-08-08T17:40:39.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000028KMmkAAG
Lat Location
(32.66006654838055000,-96.83273359229655000)
23-00050573
Service Request Number: 23-00050573 • Address: MARSH LN & ROSEMEADE PKWY, DALLAS, TX, 75007 • City Council District: 12
Service Request Number
23-00050573
Address
MARSH LN & ROSEMEADE PKWY, DALLAS, TX, 75007
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Snow/Ice Sanding - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-02-05T00:59:00.000
Status
Closed
Created Date
2023-02-01T09:36:16.000
Update Date
2026-08-07T13:43:14.000
Closed Date
2023-02-02T02:47:42.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000051BkoAAE
Lat Location
(33.01168103397371600,-96.85737908510885000)
21-00775910
Service Request Number: 21-00775910 • Address: 2811 BONNIE VIEW RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-00775910
Address
2811 BONNIE VIEW RD, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-08-21T18:13:53.000
Update Date
2023-06-09T00:18:27.000
Closed Date
2021-08-24T17:56:50.000
Priority
Priority
Method Received Description
API
Unique Key
500t000000pykigAAA
Lat Location
(32.72057527692347000,-96.78561597880807000)
26-00093124
Service Request Number: 26-00093124 • Address: FAIRMOUNT ST & MCKINNEY AVE, DALLAS, TX, 75201 • City Council District: 14
Service Request Number
26-00093124
Address
FAIRMOUNT ST & MCKINNEY AVE, DALLAS, TX, 75201
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-08T12:38:39.000
Update Date
2026-03-09T08:27:35.000
Closed Date
2026-03-09T08:27:35.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aRJFrAAO
Lat Location
(32.79507222060621000,-96.80214364127815000)
21-00313009
Service Request Number: 21-00313009 • Address: 4707 CREIGHTON DR, DALLAS, TX, 75214 • City Council District: 9
Service Request Number
21-00313009
Address
4707 CREIGHTON DR, DALLAS, TX, 75214
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-04-08T09:45:49.000
Update Date
2023-06-09T01:58:17.000
Closed Date
2021-05-05T11:47:45.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000jwktbAAA
Lat Location
(32.84456370821639000,-96.76076034619871000)
26-00088363
Service Request Number: 26-00088363 • Address: 3727 MEREDITH AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00088363
Address
3727 MEREDITH AVE, DALLAS, TX, 75211
City Council District
1
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-05T09:41:49.000
Update Date
2026-03-09T11:02:14.000
Closed Date
2026-03-09T11:01:54.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZqmX0AAJ
Lat Location
(32.74244467214160000,-96.88043149064207000)
26-00153110
Service Request Number: 26-00153110 • Address: 515 BAYSHORE PL, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
26-00153110
Address
515 BAYSHORE PL, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-04-20T23:59:00.000
Status
Closed
Created Date
2026-04-13T12:31:17.000
Update Date
2026-04-14T17:31:55.000
Closed Date
2026-04-14T17:31:55.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hg1zKAAQ
Lat Location
(32.70431937037423000,-96.65227158363878000)
26-00094628
Service Request Number: 26-00094628 • Address: 7403 CORTLAND AVE, DALLAS, TX, 75235 • City Council District: 2
Service Request Number
26-00094628
Address
7403 CORTLAND AVE, DALLAS, TX, 75235
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Bite - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T13:13:39.000
Update Date
2026-03-09T15:50:09.000
Closed Date
2026-03-09T15:49:44.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001ac8aRAAQ
Lat Location
(32.83441929066085000,-96.85061549262933000)
26-00153043
Service Request Number: 26-00153043 • Address: 1418 MCBROOM ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
26-00153043
Address
1418 MCBROOM ST, DALLAS, TX, 75212
City Council District
6
Department
Office of Emergency Management and Crisis Response
Service Request Type
Homeless Encampment - EMCR
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-05-12T23:59:00.000
Status
Closed
Created Date
2026-04-13T12:07:13.000
Update Date
2026-04-14T11:43:27.000
Closed Date
2026-04-14T11:43:27.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hfhZDAAY
Lat Location
(32.78234789358779000,-96.84295922174287000)
24-00090729
Service Request Number: 24-00090729 • Address: 7094 MCKAMY BLVD, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
24-00090729
Address
7094 MCKAMY BLVD, DALLAS, TX, 75248
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-03-01T18:59:00.000
Status
Closed
Created Date
2024-02-27T08:35:39.000
Update Date
2024-02-29T12:15:54.000
Closed Date
2024-02-29T12:15:54.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000007LNp7AAG
Lat Location
(32.98325515077900000,-96.78418448688959000)
26-00236424
Service Request Number: 26-00236424 • Address: 8826 REVA ST, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00236424
Address
8826 REVA ST, DALLAS, TX, 75227
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-06-03T23:59:00.000
Status
Closed
Created Date
2026-06-01T17:08:34.000
Update Date
2026-06-03T20:11:47.000
Closed Date
2026-06-03T20:11:13.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001sYiexAAC
Lat Location
(32.75513304874675000,-96.66874739969376000)
24-00385160
Service Request Number: 24-00385160 • Address: 227 RED WING DR, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
24-00385160
Address
227 RED WING DR, DALLAS, TX, 75241
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-08-08T13:02:04.000
Update Date
2024-08-14T14:45:58.000
Closed Date
2024-08-14T14:45:57.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs000003rpNfAAI
Lat Location
(32.66365430318216000,-96.82086971952940000)
26-00153071
Service Request Number: 26-00153071 • Address: 736 S MANUS DR, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
26-00153071
Address
736 S MANUS DR, DALLAS, TX, 75224
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - TPW
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-07-08T23:59:00.000
Status
Closed
Created Date
2026-04-13T12:14:29.000
Update Date
2026-04-14T15:24:47.000
Closed Date
2026-04-14T15:24:46.000
Outcome
No Action Required
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001hf4WFAAY
Lat Location
(32.72756950138488500,-96.83563783942580000)
22-00077837
Service Request Number: 22-00077837 • Address: 7061 HELSEM WAY N, DALLAS, TX, 75230 • City Council District: 11
Service Request Number
22-00077837
Address
7061 HELSEM WAY N, DALLAS, TX, 75230
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-03-10T00:59:00.000
Status
Closed
Created Date
2022-03-02T10:02:51.000
Update Date
2023-06-08T23:37:19.000
Closed Date
2022-03-11T08:57:48.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000001TZE7AAO
Lat Location
(32.92046490560515000,-96.78276030430501000)
25-00412412
Service Request Number: 25-00412412 • Address: 6000 SCYENE RD, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
25-00412412
Address
6000 SCYENE RD, DALLAS, TX, 75227
City Council District
5
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-09-10T23:59:00.000
Status
Closed
Created Date
2025-08-26T07:38:29.000
Update Date
2026-05-15T13:24:24.000
Closed Date
2026-05-15T13:24:20.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000xznxuAAA
Lat Location
(32.76561315224808000,-96.71940177749428000)
26-00089243
Service Request Number: 26-00089243 • Address: 6315 BOWLING BROOK DR, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
26-00089243
Address
6315 BOWLING BROOK DR, DALLAS, TX, 75241
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-05T14:14:24.000
Update Date
2026-03-09T06:27:15.000
Closed Date
2026-03-09T06:27:15.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Zxq5yAAB
Lat Location
(32.67040034587659000,-96.80005641887224000)
24-00434323
Service Request Number: 24-00434323 • Address: 2423 OLD MILL RD, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
24-00434323
Address
2423 OLD MILL RD, DALLAS, TX, 75287
City Council District
12
Department
Water Utilities
Service Request Type
Water Utilities Payment Plan Request - DWU
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-09-10T23:59:00.000
Status
Closed
Created Date
2024-09-06T16:57:11.000
Update Date
2024-09-10T08:48:58.000
Closed Date
2024-09-10T08:48:57.000
Outcome
Completed Work Order
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000007flweAAA
Lat Location
(32.98994321135165000,-96.87187662623641000)
23-00139392
Service Request Number: 23-00139392 • Address: 1214 ADELAIDE DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00139392
Address
1214 ADELAIDE DR, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Single Family Rental Needs Registration - CCS
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2023-05-09T23:59:00.000
Status
Closed
Created Date
2023-03-28T14:19:31.000
Update Date
2024-05-03T15:29:48.000
Closed Date
2024-05-03T15:29:48.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000005N1L1AAK
Lat Location
(32.68611564858603000,-96.80630563873143000)
26-00090997
Service Request Number: 26-00090997 • Address: 15659 COIT RD, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
26-00090997
Address
15659 COIT RD, DALLAS, TX, 75248
City Council District
11
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-06T13:11:32.000
Update Date
2026-03-11T07:09:39.000
Closed Date
2026-03-11T07:09:27.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aBvNXAA0
Lat Location
(32.96173748938026000,-96.76913917262408000)
22-00432968
Service Request Number: 22-00432968 • Address: 2739 ALABAMA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00432968
Address
2739 ALABAMA AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-10-03T10:09:32.000
Update Date
2023-06-08T02:41:25.000
Closed Date
2022-11-14T15:27:51.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000003jZb3AAE
Lat Location
(32.71430633025111000,-96.81955926145369000)
25-00263736
Service Request Number: 25-00263736 • Address: 8708 MILVERTON DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
25-00263736
Address
8708 MILVERTON DR, DALLAS, TX, 75217
City Council District
5
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-04T14:35:52.000
Update Date
2025-06-09T13:51:41.000
Closed Date
2025-06-09T13:51:41.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000kWEIHAA4
Lat Location
(32.74798443483674000,-96.67320167433066000)
24-00335055
Service Request Number: 24-00335055 • Address: 1311 HENDRICKS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00335055
Address
1311 HENDRICKS AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-07-10T16:19:37.000
Update Date
2024-07-25T17:47:16.000
Closed Date
2024-07-25T17:47:15.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000008ExDIAA0
Lat Location
(32.73835912239934500,-96.80517917678688000)
24-00116038
Service Request Number: 24-00116038 • Address: 8380 MEADOW RD, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
24-00116038
Address
8380 MEADOW RD, DALLAS, TX, 75231
City Council District
13
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-03-20T23:59:00.000
Status
Closed
Created Date
2024-03-13T16:05:45.000
Update Date
2024-04-02T11:58:03.000
Closed Date
2024-04-02T11:58:03.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007Sv98AAC
Lat Location
(32.88580394614526000,-96.75922644698173000)
21-00442520
Service Request Number: 21-00442520 • Address: 2722 2ND AVE, DALLAS, TX, 75210 • City Council District: 7
Service Request Number
21-00442520
Address
2722 2ND AVE, DALLAS, TX, 75210
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-05-17T14:10:50.000
Update Date
2023-06-09T00:56:43.000
Closed Date
2021-06-07T14:08:48.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000mA3w8AAC
Lat Location
(32.76751624302685400,-96.75185899428645000)
22-00291446
Service Request Number: 22-00291446 • Address: 4902 WENONAH DR, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
22-00291446
Address
4902 WENONAH DR, DALLAS, TX, 75209
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-07-11T07:45:35.000
Update Date
2023-06-08T03:11:55.000
Closed Date
2022-07-25T07:03:02.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002qMM5AAM
Lat Location
(32.84133992106277000,-96.82738481401896000)
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