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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
23-00030038
Service Request Number: 23-00030038 • Address: 17520 RIVER HILL DR, DALLAS, TX, 75287 • City Council District: 12
Service Request Number
23-00030038
Address
17520 RIVER HILL DR, DALLAS, TX, 75287
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-01-24T00:59:00.000
Status
Closed (Duplicate)
Created Date
2023-01-18T15:31:26.000
Update Date
2023-06-07T01:51:24.000
Closed Date
2023-01-23T10:17:39.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000004qX4YAAU
Lat Location
(32.99173741376663600,-96.82691615609065000)
25-00407244
Service Request Number: 25-00407244 • Address: 758 N PLYMOUTH RD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
25-00407244
Address
758 N PLYMOUTH RD, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-08-22T12:47:06.000
Update Date
2025-08-23T14:31:09.000
Closed Date
2025-08-23T13:45:08.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000xXKSfAAO
Lat Location
(32.75255176406473000,-96.86053580358582000)
26-00083876
Service Request Number: 26-00083876 • Address: 3219 KNOX ST, DALLAS, TX, 75205 • City Council District: 14
Service Request Number
26-00083876
Address
3219 KNOX ST, DALLAS, TX, 75205
City Council District
14
Department
Code Compliance
Service Request Type
Restaurant/Food Complaint - CCS
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-13T23:59:00.000
Status
Closed
Created Date
2026-03-02T17:41:55.000
Update Date
2026-03-09T08:47:55.000
Closed Date
2026-03-09T08:47:38.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZF4t5AAD
Lat Location
(32.82335660032800000,-96.78975625069928000)
25-00516320
Service Request Number: 25-00516320 • Address: 2515 PERRYTON DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
25-00516320
Address
2515 PERRYTON DR, DALLAS, TX, 75233
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-10-26T10:25:18.000
Update Date
2025-10-26T15:38:51.000
Closed Date
2025-10-26T15:38:51.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001926elAAA
Lat Location
(32.71431947409545400,-96.86060768140449000)
26-00293118
Service Request Number: 26-00293118 • Address: 2526 TOLOSA DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
26-00293118
Address
2526 TOLOSA DR, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-07-04T00:15:19.000
Update Date
2026-08-11T13:27:26.000
Closed Date
2026-08-11T13:27:26.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000020HAy1AAG
Lat Location
(32.85141771425515600,-96.67032635414388000)
24-00273725
Service Request Number: 24-00273725 • Address: 8448 ABRAMS RD, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
24-00273725
Address
8448 ABRAMS RD, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-06-07T07:11:32.000
Update Date
2024-06-21T07:11:51.000
Closed Date
2024-06-21T07:11:51.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z0000081ZNXAA2
Lat Location
(32.89443583462475000,-96.73991126198439000)
23-00253687
Service Request Number: 23-00253687 • Address: 2604 MAGNA VISTA DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00253687
Address
2604 MAGNA VISTA DR, DALLAS, TX, 75216
City Council District
4
Department
Transportation and Public Works Department
Service Request Type
Street Repair - Routine - PBW
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2023-08-11T23:59:00.000
Status
Closed
Created Date
2023-06-06T17:31:49.000
Update Date
2026-08-07T13:49:25.000
Closed Date
2023-07-25T16:44:51.000
Outcome
Work Completed
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005iswUAAQ
Lat Location
(32.72132215661169000,-96.78093691385621000)
26-00094605
Service Request Number: 26-00094605 • Address: MIDWAY RD & WALNUT HILL LN, DALLAS, TX, 75220 • City Council District: 13
Service Request Number
26-00094605
Address
MIDWAY RD & WALNUT HILL LN, DALLAS, TX, 75220
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T13:07:48.000
Update Date
2026-03-09T14:03:36.000
Closed Date
2026-03-09T14:03:16.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001ac5hOAAQ
Lat Location
(32.88021381185241000,-96.83857048400560000)
26-00351205
Service Request Number: 26-00351205 • Address: 725 DEERWOOD DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
26-00351205
Address
725 DEERWOOD DR, DALLAS, TX, 75232
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-08-09T23:59:00.000
Status
Closed
Created Date
2026-08-08T13:21:49.000
Update Date
2026-08-08T17:40:39.000
Closed Date
2026-08-08T17:40:39.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000028KMmkAAG
Lat Location
(32.66006654838055000,-96.83273359229655000)
26-00200400
Service Request Number: 26-00200400 • Address: 3224 S RAVINIA DR, DALLAS, TX, 75233 • City Council District: 3
Service Request Number
26-00200400
Address
3224 S RAVINIA DR, DALLAS, TX, 75233
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-05-20T23:59:00.000
Status
Closed
Created Date
2026-05-11T09:45:39.000
Update Date
2026-05-14T16:33:28.000
Closed Date
2026-05-14T16:33:28.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001o9jLZAAY
Lat Location
(32.70433063750088000,-96.87003408332092000)
20-01074844
Service Request Number: 20-01074844 • Address: COIT RD & BELT LINE RD, DALLAS, TX, 75248 • Department: Transportation and Public Works Department
Service Request Number
20-01074844
Address
COIT RD & BELT LINE RD, DALLAS, TX, 75248
Department
Transportation and Public Works Department
Service Request Type
Tree Down/Low Limbs - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2020-11-02T00:59:00.000
Status
Closed
Created Date
2020-10-29T09:04:56.000
Update Date
2024-10-01T00:03:06.000
Closed Date
2020-10-29T10:51:43.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000bjPwxAAE
Lat Location
(32.95100221004071000,-96.76902315736744000)
23-00050573
Service Request Number: 23-00050573 • Address: MARSH LN & ROSEMEADE PKWY, DALLAS, TX, 75007 • City Council District: 12
Service Request Number
23-00050573
Address
MARSH LN & ROSEMEADE PKWY, DALLAS, TX, 75007
City Council District
12
Department
Transportation and Public Works Department
Service Request Type
Snow/Ice Sanding - Hazardous - PBW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-02-05T00:59:00.000
Status
Closed
Created Date
2023-02-01T09:36:16.000
Update Date
2026-08-07T13:43:14.000
Closed Date
2023-02-02T02:47:42.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z0000051BkoAAE
Lat Location
(33.01168103397371600,-96.85737908510885000)
26-00057748
Service Request Number: 26-00057748 • Address: 3400 ST FRANCIS AVE, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00057748
Address
3400 ST FRANCIS AVE, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-13T10:26:31.000
Update Date
2026-03-09T15:28:47.000
Closed Date
2026-03-09T15:28:46.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001Vq87CAAR
Lat Location
(32.79941942257633500,-96.69257555509492000)
24-00070211
Service Request Number: 24-00070211 • Address: 3404 S LANCASTER RD, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00070211
Address
3404 S LANCASTER RD, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-03-27T12:31:25.000
Status
Closed
Created Date
2024-02-13T12:31:25.000
Update Date
2024-03-28T12:48:57.000
Closed Date
2024-03-28T12:48:57.000
Priority
Standard
Method Received Description
Internal
Unique Key
5008z000007FqUBAA0
Lat Location
(32.70620273355336000,-96.80014640349671000)
25-00366312
Service Request Number: 25-00366312 • Address: 2814 VALENTINE ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
25-00366312
Address
2814 VALENTINE ST, DALLAS, TX, 75215
City Council District
7
Department
311 Customer Service Center
Service Request Type
Complaint/Compliment - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2025-08-13T23:59:00.000
Status
Closed
Created Date
2025-07-30T09:31:20.000
Update Date
2026-05-15T13:27:01.000
Closed Date
2026-05-15T13:26:40.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000teE1NAAU
Lat Location
(32.74175149419383500,-96.75061640573247000)
24-00090729
Service Request Number: 24-00090729 • Address: 7094 MCKAMY BLVD, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
24-00090729
Address
7094 MCKAMY BLVD, DALLAS, TX, 75248
City Council District
12
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-03-01T18:59:00.000
Status
Closed
Created Date
2024-02-27T08:35:39.000
Update Date
2024-02-29T12:15:54.000
Closed Date
2024-02-29T12:15:54.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000007LNp7AAG
Lat Location
(32.98325515077900000,-96.78418448688959000)
20-01199604
Service Request Number: 20-01199604 • Address: 2711 RUNNINGBROOK LN, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
20-01199604
Address
2711 RUNNINGBROOK LN, DALLAS, TX, 75228
City Council District
7
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2020-12-14T00:59:00.000
Status
Closed
Created Date
2020-12-12T20:25:57.000
Update Date
2023-06-09T03:22:31.000
Closed Date
2020-12-12T20:39:26.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500t000000dFEPzAAO
Lat Location
(32.81738117266078000,-96.68707890798056000)
25-00041548
Service Request Number: 25-00041548 • Address: 4120 GILBERT AVE, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
25-00041548
Address
4120 GILBERT AVE, DALLAS, TX, 75219
City Council District
14
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2025-01-31T18:59:00.000
Status
Closed
Created Date
2025-01-30T12:52:00.000
Update Date
2025-01-31T19:22:50.000
Closed Date
2025-01-30T16:40:27.000
Outcome
Referred to Dallas Water Utilities
Priority
Standard
Method Received Description
API
Unique Key
500cs00000SVKaDAAX
Lat Location
(32.81751044018075000,-96.80639006361803000)
26-00319562
Service Request Number: 26-00319562 • Address: 10331 PLUMMER DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
26-00319562
Address
10331 PLUMMER DR, DALLAS, TX, 75228
City Council District
9
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-07-24T23:59:00.000
Status
Closed
Created Date
2026-07-21T04:38:09.000
Update Date
2026-07-24T07:16:15.000
Closed Date
2026-07-22T02:00:40.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs000023ucnxAAA
Lat Location
(32.83905429843687000,-96.65609774755588000)
24-00123336
Service Request Number: 24-00123336 • Address: 5171 IVY LN, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
24-00123336
Address
5171 IVY LN, DALLAS, TX, 75241
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2024-03-21T23:59:00.000
Status
Closed
Created Date
2024-03-18T14:21:21.000
Update Date
2024-03-20T16:32:53.000
Closed Date
2024-03-20T16:32:53.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007UegnAAC
Lat Location
(32.68590714559914500,-96.77549957929054000)
24-00481471
Service Request Number: 24-00481471 • Address: S HAMPTON RD & KIRNWOOD DR, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
24-00481471
Address
S HAMPTON RD & KIRNWOOD DR, DALLAS, TX, 75232
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Aggressive Behavior - DAS
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2024-10-04T23:59:00.000
Status
Closed
Created Date
2024-10-03T18:52:50.000
Update Date
2024-10-03T22:16:41.000
Closed Date
2024-10-03T22:16:41.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000BguNeAAJ
Lat Location
(32.65487337677943500,-96.85718281058959000)
22-00556927
Service Request Number: 22-00556927 • Address: 1218 GRANT ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
22-00556927
Address
1218 GRANT ST, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-12-24T10:19:17.000
Update Date
2023-06-08T02:12:06.000
Closed Date
2023-01-04T14:12:33.000
Priority
Priority
Method Received Description
Proactive
Unique Key
5008z000004Z5DgAAK
Lat Location
(32.74096965843164000,-96.80664516549780000)
24-00116038
Service Request Number: 24-00116038 • Address: 8380 MEADOW RD, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
24-00116038
Address
8380 MEADOW RD, DALLAS, TX, 75231
City Council District
13
Department
Police Department
Service Request Type
Extra Police Patrol - DPD
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-03-20T23:59:00.000
Status
Closed
Created Date
2024-03-13T16:05:45.000
Update Date
2024-04-02T11:58:03.000
Closed Date
2024-04-02T11:58:03.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000007Sv98AAC
Lat Location
(32.88580394614526000,-96.75922644698173000)
20-01102346
Service Request Number: 20-01102346 • Address: 6322 S LANCASTER RD, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
20-01102346
Address
6322 S LANCASTER RD, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2020-11-08T16:15:04.000
Update Date
2023-06-09T03:26:12.000
Closed Date
2020-11-22T10:38:53.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500t000000blAKdAAM
Lat Location
(32.66925045772001000,-96.78283404212401000)
26-00177496
Service Request Number: 26-00177496 • Address: 11644 RAVENVIEW RD, DALLAS, TX, 75253 • City Council District: 8
Service Request Number
26-00177496
Address
11644 RAVENVIEW RD, DALLAS, TX, 75253
City Council District
8
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-04-30T23:59:00.000
Status
Closed
Created Date
2026-04-27T15:10:26.000
Update Date
2026-04-27T16:10:56.000
Closed Date
2026-04-27T16:10:56.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001kzM3pAAE
Lat Location
(32.69034974063195000,-96.62265711128939000)
22-00403834
Service Request Number: 22-00403834 • Address: 3624 REAGAN ST, DALLAS, TX, 75219 • City Council District: 14
Service Request Number
22-00403834
Address
3624 REAGAN ST, DALLAS, TX, 75219
City Council District
14
Department
Sanitation
Service Request Type
Sanitation Missed Brush/Bulk - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-09-26T23:59:00.000
Status
Closed
Created Date
2022-09-15T11:42:39.000
Update Date
2023-06-08T02:32:21.000
Closed Date
2022-09-23T08:24:44.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000003ZyoxAAC
Lat Location
(32.81396644508929000,-96.80513540529707000)
22-00392764
Service Request Number: 22-00392764 • Address: 13310 KIT LN, DALLAS, TX, 75240 • City Council District: 11
Service Request Number
22-00392764
Address
13310 KIT LN, DALLAS, TX, 75240
City Council District
11
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Overall Service Request Due Date
2022-10-17T23:59:00.000
Status
Closed
Created Date
2022-09-09T09:02:04.000
Update Date
2023-06-08T02:47:36.000
Closed Date
2022-09-21T09:51:58.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000003WK0cAAG
Lat Location
(32.92894764388175000,-96.76615005670780000)
22-00127068
Service Request Number: 22-00127068 • Address: 10800 APEX AVE, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
22-00127068
Address
10800 APEX AVE, DALLAS, TX, 75228
City Council District
9
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-04-06T23:59:00.000
Status
Closed
Created Date
2022-04-04T12:52:39.000
Update Date
2023-06-08T23:09:22.000
Closed Date
2022-04-04T15:49:03.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z000001ixDTAAY
Lat Location
(32.84538040668531500,-96.66140233759283000)
24-00445795
Service Request Number: 24-00445795 • Address: 6866 SHADY BROOK LN, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
24-00445795
Address
6866 SHADY BROOK LN, DALLAS, TX, 75231
City Council District
13
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-10-28T13:47:06.000
Status
Closed
Created Date
2024-09-13T13:47:06.000
Update Date
2024-09-24T13:52:46.000
Closed Date
2024-09-24T13:52:45.000
Priority
Standard
Method Received Description
Internal
Unique Key
500cs000008e4RmAAI
Lat Location
(32.87048445516407500,-96.76262172529368000)
23-00442636
Service Request Number: 23-00442636 • Address: 6181 FARNSWORTH DR, DALLAS, TX, 75236 • City Council District: 3
Service Request Number
23-00442636
Address
6181 FARNSWORTH DR, DALLAS, TX, 75236
City Council District
3
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2023-09-26T23:59:00.000
Status
Closed
Created Date
2023-09-23T12:06:56.000
Update Date
2023-10-04T10:32:05.000
Closed Date
2023-10-04T10:32:05.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
5008z000006LYu0AAG
Lat Location
(32.69214093879523000,-96.92882234441711000)
22-00523187
Service Request Number: 22-00523187 • Address: 1318 GALLOWAY AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00523187
Address
1318 GALLOWAY AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-12-13T00:59:00.000
Status
Closed
Created Date
2022-12-05T13:40:07.000
Update Date
2023-06-08T02:05:45.000
Closed Date
2022-12-09T17:45:11.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004LL4gAAG
Lat Location
(32.73622261182283000,-96.80503417136127000)
22-00270265
Service Request Number: 22-00270265 • Address: 1728 W RED BIRD LN, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
22-00270265
Address
1728 W RED BIRD LN, DALLAS, TX, 75232
City Council District
3
Department
Sanitation Services
Service Request Type
Dead Animal Pick Up - DAS
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2022-06-28T23:59:00.000
Status
Closed
Created Date
2022-06-27T10:44:34.000
Update Date
2025-09-30T23:10:14.000
Closed Date
2022-06-27T11:19:10.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000002hpejAAA
Lat Location
(32.67185842060173000,-96.84819442103041000)
26-00155418
Service Request Number: 26-00155418 • Address: 2415 ELM ST, DALLAS, TX, 75201 • City Council District: 2
Service Request Number
26-00155418
Address
2415 ELM ST, DALLAS, TX, 75201
City Council District
2
Department
Water Utilities
Service Request Type
Storm Sewer Line Locate - DWU
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2026-04-28T23:59:00.000
Status
Closed (Duplicate)
Created Date
2026-04-14T12:35:46.000
Update Date
2026-04-14T14:44:20.000
Closed Date
2026-04-14T14:44:08.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001hw10vAAA
Lat Location
(32.78347003701097000,-96.79015391467999000)
22-00292254
Service Request Number: 22-00292254 • Address: 4820 DARKO DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
22-00292254
Address
4820 DARKO DR, DALLAS, TX, 75232
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-07-14T23:59:00.000
Status
Closed
Created Date
2022-07-11T12:44:53.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-14T15:17:22.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002qeoLAAQ
Lat Location
(32.68653227316573000,-96.85092826480461000)
26-00090764
Service Request Number: 26-00090764 • Address: 5302 WENONAH DR, DALLAS, TX, 75209 • City Council District: 13
Service Request Number
26-00090764
Address
5302 WENONAH DR, DALLAS, TX, 75209
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2026-03-13T23:59:00.000
Status
Closed
Created Date
2026-03-06T11:43:59.000
Update Date
2026-03-09T16:26:16.000
Closed Date
2026-03-09T16:25:49.000
Outcome
Service Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001a9TwqAAE
Lat Location
(32.84122353996954000,-96.82135353113480000)
22-00193868
Service Request Number: 22-00193868 • Address: 5405 RICHARD AVE, DALLAS, TX, 75206 • City Council District: 2
Service Request Number
22-00193868
Address
5405 RICHARD AVE, DALLAS, TX, 75206
City Council District
2
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2022-05-16T23:59:00.000
Status
Closed
Created Date
2022-05-12T12:56:57.000
Update Date
2023-06-08T23:07:25.000
Closed Date
2022-05-14T03:01:15.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
5008z0000028h6eAAA
Lat Location
(32.81934678797529000,-96.77730345494655000)
22-00508556
Service Request Number: 22-00508556 • Address: 5603 URSULA LN, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
22-00508556
Address
5603 URSULA LN, DALLAS, TX, 75229
City Council District
13
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-12-01T00:59:00.000
Status
Closed
Created Date
2022-11-23T08:00:23.000
Update Date
2023-06-08T02:08:09.000
Closed Date
2022-11-28T08:57:27.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000004EJa2AAG
Lat Location
(32.89125931477248000,-96.81236667446716000)
24-00043887
Service Request Number: 24-00043887 • Address: 2174 ROYAL LN, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
24-00043887
Address
2174 ROYAL LN, DALLAS, TX, 75229
City Council District
6
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-01-31T18:59:00.000
Status
Closed (Duplicate)
Created Date
2024-01-29T16:43:29.000
Update Date
2024-01-30T16:50:13.000
Closed Date
2024-01-30T16:50:10.000
Priority
Standard
Method Received Description
API
Unique Key
5008z0000079UUSAA2
Lat Location
(32.89537977759242000,-96.90515313966914000)
25-00037048
Service Request Number: 25-00037048 • Address: IRVING BLVD & QUAKER ST, DALLAS, TX, 75207 • City Council District: 6
Service Request Number
25-00037048
Address
IRVING BLVD & QUAKER ST, DALLAS, TX, 75207
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-01-28T10:59:38.000
Update Date
2025-01-28T11:04:28.000
Closed Date
2025-01-28T11:04:27.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00000S9CZhAAN
Lat Location
(32.80155030813169000,-96.84283862952184000)
24-00459546
Service Request Number: 24-00459546 • Address: 8350 PARK LN, DALLAS, TX, 75231 • City Council District: 13
Service Request Number
24-00459546
Address
8350 PARK LN, DALLAS, TX, 75231
City Council District
13
Department
Dallas Animal Services
Service Request Type
Animal Confined - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-09-25T23:59:00.000
Status
Closed
Created Date
2024-09-22T13:34:05.000
Update Date
2024-09-23T12:04:12.000
Closed Date
2024-09-23T12:04:11.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000009pnW9AAI
Lat Location
(32.87101332668558000,-96.76137130785330000)
21-00913617
Service Request Number: 21-00913617 • Address: 3035 CARLISLE ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
21-00913617
Address
3035 CARLISLE ST, DALLAS, TX, 75204
City Council District
14
Department
Parks Department
Service Request Type
Park Maintenance/Misc - PKR
Ert Estimated Response Time
7 Business Days
Overall Service Request Due Date
2021-11-11T00:59:00.000
Status
Closed
Created Date
2021-10-20T09:47:56.000
Update Date
2023-06-09T00:15:05.000
Closed Date
2021-10-21T16:46:23.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500t000000snpVIAAY
Lat Location
(32.80338348955457000,-96.80319708745690000)
25-00181973
Service Request Number: 25-00181973 • Address: 11008 JOAQUIN DR, DALLAS, TX, 75228 • City Council District: 9
Service Request Number
25-00181973
Address
11008 JOAQUIN DR, DALLAS, TX, 75228
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-04-22T14:14:02.000
Update Date
2025-05-05T15:47:13.000
Closed Date
2025-05-05T15:47:13.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00000eBRfPAAW
Lat Location
(32.84628796466833000,-96.67282459037416000)
21-00926312
Service Request Number: 21-00926312 • Address: 4726 HOPKINS AVE, DALLAS, TX, 75209 • City Council District: 2
Service Request Number
21-00926312
Address
4726 HOPKINS AVE, DALLAS, TX, 75209
City Council District
2
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-10-28T11:39:17.000
Update Date
2023-06-09T00:09:06.000
Closed Date
2021-11-01T09:16:13.000
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000t8ItlAAE
Lat Location
(32.84755325453516400,-96.82931964837665000)
26-00094590
Service Request Number: 26-00094590 • Address: 3230 CAMBRICK ST, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
26-00094590
Address
3230 CAMBRICK ST, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-11T23:59:00.000
Status
Closed
Created Date
2026-03-09T13:02:13.000
Update Date
2026-03-09T18:21:49.000
Closed Date
2026-03-09T18:21:38.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001acMbyAAE
Lat Location
(32.81269992570625500,-96.79497594484381000)
25-00269991
Service Request Number: 25-00269991 • Address: 5307 GASTON AVE, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
25-00269991
Address
5307 GASTON AVE, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-06-07T12:58:07.000
Update Date
2025-06-26T15:11:16.000
Closed Date
2025-06-26T14:25:21.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000kyOucAAE
Lat Location
(32.80362874285212600,-96.76537820780352000)
26-00200478
Service Request Number: 26-00200478 • Address: 1136 CHURCH ST, DALLAS, TX, 75203 • City Council District: 4
Service Request Number
26-00200478
Address
1136 CHURCH ST, DALLAS, TX, 75203
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-11T10:16:30.000
Update Date
2026-05-24T10:45:06.000
Closed Date
2026-05-22T09:58:10.000
Priority
Standard
Method Received Description
API
Unique Key
500cs00001o9ojSAAQ
Lat Location
(32.75031903475790000,-96.80778596744041000)
26-00208045
Service Request Number: 26-00208045 • Address: 1830 NEWPORT AVE, DALLAS, TX, 75224 • City Council District: 1
Service Request Number
26-00208045
Address
1830 NEWPORT AVE, DALLAS, TX, 75224
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-14T17:21:39.000
Update Date
2026-05-15T16:16:41.000
Closed Date
2026-05-15T16:16:38.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001p4zewAAA
Lat Location
(32.72504375754006000,-96.85016428642606000)
25-00543152
Service Request Number: 25-00543152 • Address: 8755 BOUNDBROOK AVE, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
25-00543152
Address
8755 BOUNDBROOK AVE, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-11-12T15:48:00.000
Update Date
2025-11-12T15:56:07.000
Closed Date
2025-11-12T15:56:06.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001DLoTGAA1
Lat Location
(32.89569496593601600,-96.75640273690710000)
25-00214391
Service Request Number: 25-00214391 • Address: 11641 HARRY HINES BLVD, DALLAS, TX, 75229 • City Council District: 6
Service Request Number
25-00214391
Address
11641 HARRY HINES BLVD, DALLAS, TX, 75229
City Council District
6
Department
Code Compliance
Service Request Type
Consumer Protection Complaint - CCS
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2025-06-24T09:39:20.000
Status
Closed
Created Date
2025-05-09T09:39:20.000
Update Date
2025-05-28T11:42:01.000
Closed Date
2025-05-28T11:42:01.000
Priority
Standard
Method Received Description
Internal
Unique Key
500cs00000gkBI2AAM
Lat Location
(32.90539119692070400,-96.89462477696578000)
22-00505508
Service Request Number: 22-00505508 • Address: 2315 ANN ARBOR AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
22-00505508
Address
2315 ANN ARBOR AVE, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2022-11-29T00:59:00.000
Status
Closed
Created Date
2022-11-21T11:38:42.000
Update Date
2023-06-08T02:07:20.000
Closed Date
2022-11-23T16:06:01.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004Cp2sAAC
Lat Location
(32.69876107096827000,-96.78377154422391000)
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