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311 Service Requests October 1, 2020 to Present

There are over 400 service requests types that are reported in the 311 system that affect the quality of life of our citizens, neighborhoods, and communities. The most popular service requests include but are not limited to animal services requests, high weeds, junk motor vehicles, and a number of other code compliance-related issues. Requests regarding streets and mobility (such as street and pot hole repair) are also common as well as requests to address environmental issues such as water conservation and air quality concerns.

This dataset represents all Service Requests created for the fiscal year time period of October 1, 2020 to present.

Services 311 Customer Service Dataset d7e7-envw 16 fields
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Showing 50 real records
26-00200520
Service Request Number: 26-00200520 • Address: 9801 WALNUT ST, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00200520
Address
9801 WALNUT ST, DALLAS, TX, 75243
City Council District
10
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-05-11T10:29:51.000
Update Date
2026-05-13T10:58:16.000
Closed Date
2026-05-13T10:58:15.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001oAiQfAAK
Lat Location
(32.92308787269564000,-96.71784648335044000)
26-00341701
Service Request Number: 26-00341701 • Address: 225 N MUNGER BLVD, DALLAS, TX, 75214 • City Council District: 14
Service Request Number
26-00341701
Address
225 N MUNGER BLVD, DALLAS, TX, 75214
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
In Progress
Created Date
2026-08-03T11:36:59.000
Update Date
2026-08-11T16:03:48.000
Priority
Standard
Method Received Description
API
Unique Key
500cs000026vcwyAAA
Lat Location
(32.79837889850023000,-96.76158260100422000)
26-00091376
Service Request Number: 26-00091376 • Address: 4114 DAWES DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00091376
Address
4114 DAWES DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-06T15:56:02.000
Update Date
2026-03-09T10:55:01.000
Closed Date
2026-03-09T10:55:01.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001aDMnBAAW
Lat Location
(32.72727210186279000,-96.88705511668608000)
22-00292694
Service Request Number: 22-00292694 • Address: 700 W WHEATLAND RD, DALLAS, TX, 75232 • City Council District: 8
Service Request Number
22-00292694
Address
700 W WHEATLAND RD, DALLAS, TX, 75232
City Council District
8
Department
311 Customer Service Center
Service Request Type
Miscellaneous Service Request - 311
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2022-07-22T23:59:00.000
Status
Closed (Transferred)
Created Date
2022-07-08T18:34:42.000
Update Date
2023-06-08T03:11:34.000
Closed Date
2022-07-11T15:39:28.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
API
Unique Key
5008z000002qqgEAAQ
Lat Location
(32.64755882929850400,-96.83273123125588000)
21-01000579
Service Request Number: 21-01000579 • Address: 4843 SILVER AVE, DALLAS, TX, 75223 • City Council District: 7
Service Request Number
21-01000579
Address
4843 SILVER AVE, DALLAS, TX, 75223
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-01-06T00:59:00.000
Status
Closed
Created Date
2021-12-28T12:03:45.000
Update Date
2023-06-08T23:50:54.000
Closed Date
2022-01-04T17:21:29.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000vIZ6ZAAW
Lat Location
(32.78197429900439000,-96.73961537909992000)
24-00492122
Service Request Number: 24-00492122 • Address: 4256 MARVIN D LOVE SERV NB, DALLAS, TX, 75224 • City Council District: 4
Service Request Number
24-00492122
Address
4256 MARVIN D LOVE SERV NB, DALLAS, TX, 75224
City Council District
4
Department
Police Department
Service Request Type
Traffic Violations (Chronic) - DPD
Ert Estimated Response Time
10 Business Days
Overall Service Request Due Date
2024-10-31T18:59:00.000
Status
Closed
Created Date
2024-10-10T08:15:31.000
Update Date
2024-10-17T10:05:10.000
Closed Date
2024-10-17T10:05:10.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00000CwkmlAAB
Lat Location
(32.69229207723808600,-96.84430818018596000)
21-00479043
Service Request Number: 21-00479043 • Address: 5211 WESTGROVE PL, DALLAS, TX, 75248 • City Council District: 11
Service Request Number
21-00479043
Address
5211 WESTGROVE PL, DALLAS, TX, 75248
City Council District
11
Department
Sanitation
Service Request Type
Sanitation Property Damage - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2021-06-08T23:59:00.000
Status
Closed (Transferred)
Created Date
2021-05-17T14:52:49.000
Update Date
2023-06-09T00:56:45.000
Closed Date
2021-05-27T09:49:28.000
Outcome
Request Transferred
Priority
Standard
Method Received Description
Phone
Unique Key
500t000000mPYExAAO
Lat Location
(32.97880128479374000,-96.81960806752546000)
26-00279049
Service Request Number: 26-00279049 • Address: 6003 ABRAMS RD, DALLAS, TX, 75231 • City Council District: 9
Service Request Number
26-00279049
Address
6003 ABRAMS RD, DALLAS, TX, 75231
City Council District
9
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-06-25T15:14:09.000
Update Date
2026-07-04T11:50:12.000
Closed Date
2026-07-02T11:02:55.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001yPUSsAAO
Lat Location
(32.85855666934137000,-96.74786035451345000)
26-00092429
Service Request Number: 26-00092429 • Address: FOREST LN & TI BLVD, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00092429
Address
FOREST LN & TI BLVD, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Flashing - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-07T14:45:41.000
Update Date
2026-03-09T09:15:16.000
Closed Date
2026-03-09T09:15:16.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aMgoAAAS
Lat Location
(32.90928892190134000,-96.75865244984477000)
21-01002279
Service Request Number: 21-01002279 • Address: 2839 S MARSALIS AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
21-01002279
Address
2839 S MARSALIS AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2021-12-29T11:57:12.000
Update Date
2023-06-08T23:51:11.000
Closed Date
2022-01-10T10:31:50.000
Priority
Priority
Method Received Description
Proactive
Unique Key
500t000000vIkhEAAS
Lat Location
(32.71247712019352000,-96.81479452192050000)
26-00053471
Service Request Number: 26-00053471 • Address: 10740 SHADY TRL, DALLAS, TX, 75220 • City Council District: 6
Service Request Number
26-00053471
Address
10740 SHADY TRL, DALLAS, TX, 75220
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-02-10T18:55:34.000
Update Date
2026-03-09T17:26:29.000
Closed Date
2026-03-09T17:26:28.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001VEijaAAD
Lat Location
(32.87328244237601600,-96.89038156676200000)
23-00546418
Service Request Number: 23-00546418 • Address: 1318 ACAPULCO DR, DALLAS, TX, 75232 • City Council District: 3
Service Request Number
23-00546418
Address
1318 ACAPULCO DR, DALLAS, TX, 75232
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-12-07T00:59:00.000
Status
Closed
Created Date
2023-12-01T14:13:49.000
Update Date
2023-12-05T11:45:04.000
Closed Date
2023-12-05T11:45:04.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000006lyg2AAA
Lat Location
(32.67071491108541000,-96.84145775725366000)
24-00459564
Service Request Number: 24-00459564 • Address: 3303 JUNE DR, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
24-00459564
Address
3303 JUNE DR, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2024-09-22T13:49:11.000
Update Date
2024-09-22T13:59:48.000
Closed Date
2024-09-22T13:59:47.000
Priority
Standard
Method Received Description
Phone
Unique Key
500cs000009ps9FAAQ
Lat Location
(32.72298085111719000,-96.87445736725816000)
22-00562810
Service Request Number: 22-00562810 • Address: 1645 E RED BIRD LN, DALLAS, TX, 75241 • City Council District: 3
Service Request Number
22-00562810
Address
1645 E RED BIRD LN, DALLAS, TX, 75241
City Council District
3
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-01-05T00:59:00.000
Status
Closed
Created Date
2022-12-29T07:32:27.000
Update Date
2023-06-08T01:52:19.000
Closed Date
2023-01-05T10:50:33.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004bf8wAAA
Lat Location
(32.67575964649754000,-96.79653948982957000)
23-00336503
Service Request Number: 23-00336503 • Address: 3115 E LEDBETTER DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
23-00336503
Address
3115 E LEDBETTER DR, DALLAS, TX, 75216
City Council District
4
Department
Sanitation
Service Request Type
Sanitation Missed Garbage - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-07-26T23:59:00.000
Status
Closed
Created Date
2023-07-22T08:28:31.000
Update Date
2023-07-25T11:53:26.000
Closed Date
2023-07-25T11:53:25.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005yDsdAAE
Lat Location
(32.69700726580685000,-96.76734723045927000)
22-00292271
Service Request Number: 22-00292271 • Address: 1254 N BAGLEY ST, DALLAS, TX, 75211 • City Council District: 6
Service Request Number
22-00292271
Address
1254 N BAGLEY ST, DALLAS, TX, 75211
City Council District
6
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-07-11T12:51:35.000
Update Date
2023-06-08T03:12:04.000
Closed Date
2022-07-29T15:47:27.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000002qfDGAAY
Lat Location
(32.75733391979454000,-96.91260275709466000)
22-00218386
Service Request Number: 22-00218386 • Address: 2230 COOPER ST, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
22-00218386
Address
2230 COOPER ST, DALLAS, TX, 75215
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-05-26T09:28:10.000
Update Date
2023-06-08T23:21:08.000
Closed Date
2022-06-25T14:36:11.000
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000002HIoBAAW
Lat Location
(32.76000072403089500,-96.76876363805061000)
26-00092107
Service Request Number: 26-00092107 • Address: W CAMP WISDOM RD & FM 1382 HWY, DALLAS, TX, 75052 • City Council District: 3
Service Request Number
26-00092107
Address
W CAMP WISDOM RD & FM 1382 HWY, DALLAS, TX, 75052
City Council District
3
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - All Out - TPW
Ert Estimated Response Time
6 Hours
Overall Service Request Due Date
2026-03-12T23:59:00.000
Status
Closed
Created Date
2026-03-07T09:05:24.000
Update Date
2026-03-09T10:23:16.000
Closed Date
2026-03-09T10:23:16.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aKthRAAS
Lat Location
(32.65621867307453000,-96.97985560418533000)
25-00425689
Service Request Number: 25-00425689 • Address: 917 ANN AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
25-00425689
Address
917 ANN AVE, DALLAS, TX, 75223
City Council District
2
Department
Dallas Animal Services
Service Request Type
Animal Nuisance - DAS
Ert Estimated Response Time
15 Calendar Days
Overall Service Request Due Date
2025-09-18T18:59:00.000
Status
Closed
Created Date
2025-09-03T10:24:14.000
Update Date
2025-09-09T12:33:35.000
Closed Date
2025-09-09T12:33:13.000
Outcome
Final Results
Priority
Standard
Method Received Description
API
Unique Key
500cs00000zGoFUAA0
Lat Location
(32.78585179387392400,-96.76267946969688000)
25-00479681
Service Request Number: 25-00479681 • Address: 5353 KELLER SPRINGS RD, DALLAS, TX, 75248 • City Council District: 12
Service Request Number
25-00479681
Address
5353 KELLER SPRINGS RD, DALLAS, TX, 75248
City Council District
12
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-10-02T13:54:25.000
Update Date
2025-11-14T15:11:01.000
Closed Date
2025-11-14T15:11:01.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500cs000014BwSTAA0
Lat Location
(32.96877000890113000,-96.81630548405808000)
26-00093822
Service Request Number: 26-00093822 • Address: 8300 TRITON LN, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
26-00093822
Address
8300 TRITON LN, DALLAS, TX, 75227
City Council District
5
Department
Transportation and Public Works Department
Service Request Type
Pot Hole - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T08:35:46.000
Update Date
2026-03-09T11:28:41.000
Closed Date
2026-03-09T11:28:41.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001aWeukAAC
Lat Location
(32.75366184635801000,-96.67722900911741000)
26-00094989
Service Request Number: 26-00094989 • Address: 2858 GRAFTON AVE, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
26-00094989
Address
2858 GRAFTON AVE, DALLAS, TX, 75211
City Council District
1
Department
Transportation and Public Works Department
Service Request Type
Shopping Carts - TPW
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-09T15:30:32.000
Update Date
2026-03-09T20:42:53.000
Closed Date
2026-03-09T20:42:53.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001adEkGAAU
Lat Location
(32.73077707455971000,-96.86779181506513000)
25-00581592
Service Request Number: 25-00581592 • Address: 1447 STELLA AVE, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
25-00581592
Address
1447 STELLA AVE, DALLAS, TX, 75216
City Council District
4
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2025-12-11T14:54:05.000
Update Date
2025-12-22T16:46:41.000
Closed Date
2025-12-22T16:46:41.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001JIXgRAAX
Lat Location
(32.72777664750541000,-96.80280333249748000)
22-00375351
Service Request Number: 22-00375351 • Address: 3013 WESTFOREST DR, DALLAS, TX, 75229 • City Council District: 13
Service Request Number
22-00375351
Address
3013 WESTFOREST DR, DALLAS, TX, 75229
City Council District
13
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TRN
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2022-09-01T23:59:00.000
Status
Closed
Created Date
2022-08-30T13:41:47.000
Update Date
2026-08-07T13:28:42.000
Closed Date
2022-08-31T19:20:05.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
5008z000003QIeAAAW
Lat Location
(32.90498255875109000,-96.87643355085685000)
22-00535698
Service Request Number: 22-00535698 • Address: 311 GLEN OAKS BLVD, DALLAS, TX, 75232 • City Council District: 4
Service Request Number
22-00535698
Address
311 GLEN OAKS BLVD, DALLAS, TX, 75232
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Owner Surrender - DAS
Overall Service Request Due Date
2022-12-14T00:59:00.000
Status
Closed
Created Date
2022-12-12T13:03:51.000
Update Date
2023-06-08T01:59:43.000
Closed Date
2022-12-12T13:03:51.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000004QGhRAAW
Lat Location
(32.68163699837496000,-96.83029350567640000)
22-00324711
Service Request Number: 22-00324711 • Address: 4817 THUNDER RD, DALLAS, TX, 75244 • City Council District: 13
Service Request Number
22-00324711
Address
4817 THUNDER RD, DALLAS, TX, 75244
City Council District
13
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-07-31T20:44:30.000
Update Date
2023-06-08T03:17:49.000
Closed Date
2022-08-01T16:35:31.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z0000037ANOAA2
Lat Location
(32.92514548870591000,-96.82666376705383000)
24-00459558
Service Request Number: 24-00459558 • Address: LAWNVIEW AVE & SCYENE RD, DALLAS, TX, 75227 • City Council District: 5
Service Request Number
24-00459558
Address
LAWNVIEW AVE & SCYENE RD, DALLAS, TX, 75227
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-09-23T23:59:00.000
Status
Closed
Created Date
2024-09-22T13:44:00.000
Update Date
2024-09-22T14:15:43.000
Closed Date
2024-09-22T14:15:43.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs000009pY7KAAU
Lat Location
(32.76575204270030000,-96.71942404262079000)
26-00206628
Service Request Number: 26-00206628 • Address: 9768 BURNEY DR, DALLAS, TX, 75243 • City Council District: 10
Service Request Number
26-00206628
Address
9768 BURNEY DR, DALLAS, TX, 75243
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-05-18T23:59:00.000
Status
Closed
Created Date
2026-05-14T09:16:12.000
Update Date
2026-05-15T11:19:30.000
Closed Date
2026-05-15T11:19:23.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001ovcfjAAA
Lat Location
(32.92064530279990500,-96.71933942406208000)
22-00006290
Service Request Number: 22-00006290 • Address: 8709 GROVECREST DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
22-00006290
Address
8709 GROVECREST DR, DALLAS, TX, 75217
City Council District
5
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2022-01-13T00:59:00.000
Status
Closed
Created Date
2022-01-05T19:29:26.000
Update Date
2023-06-08T23:38:58.000
Closed Date
2022-01-12T08:19:18.000
Outcome
No Action Required
Priority
Standard
Method Received Description
API
Unique Key
500t000000vJtLBAA0
Lat Location
(32.73793704468689000,-96.67053100476889000)
22-00013706
Service Request Number: 22-00013706 • Address: 5826 ORAM ST, DALLAS, TX, 75206 • City Council District: 14
Service Request Number
22-00013706
Address
5826 ORAM ST, DALLAS, TX, 75206
City Council District
14
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-01-11T16:27:46.000
Update Date
2023-06-08T23:28:42.000
Closed Date
2022-01-12T16:20:21.000
Priority
Emergency
Method Received Description
Phone
Unique Key
500t000000vKuN7AAK
Lat Location
(32.81372757279089600,-96.76701511132082000)
26-00089814
Service Request Number: 26-00089814 • Address: 1519 COVER DR, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
26-00089814
Address
1519 COVER DR, DALLAS, TX, 75241
City Council District
8
Department
Water Utilities
Service Request Type
Water Utilities Payment Plan Request - DWU
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-09T23:59:00.000
Status
Closed
Created Date
2026-03-05T17:33:06.000
Update Date
2026-03-09T13:50:33.000
Closed Date
2026-03-09T13:50:10.000
Outcome
See Internal Comments
Priority
Standard
Method Received Description
API
Unique Key
500cs00001a1flRAAQ
Lat Location
(32.66562367320128000,-96.79576842082905000)
26-00250183
Service Request Number: 26-00250183 • Address: 2838 FROST AVE, DALLAS, TX, 75215 • City Council District: 7
Service Request Number
26-00250183
Address
2838 FROST AVE, DALLAS, TX, 75215
City Council District
7
Department
Sanitation
Service Request Type
Sanitation Missed Recycle - SAN
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2026-06-12T23:59:00.000
Status
Closed
Created Date
2026-06-09T12:32:59.000
Update Date
2026-06-10T15:47:00.000
Closed Date
2026-06-10T15:47:00.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00001uNpsHAAS
Lat Location
(32.75272784839098000,-96.74770092666576000)
26-00087338
Service Request Number: 26-00087338 • Address: 7008 NICKI ST, DALLAS, TX, 75252 • City Council District: 12
Service Request Number
26-00087338
Address
7008 NICKI ST, DALLAS, TX, 75252
City Council District
12
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-03-07T00:59:00.000
Status
Closed
Created Date
2026-03-04T15:14:44.000
Update Date
2026-03-09T10:53:20.000
Closed Date
2026-03-09T10:52:53.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs00001ZiVElAAN
Lat Location
(32.99488568342404400,-96.78361560625835000)
25-00064163
Service Request Number: 25-00064163 • Address: OATES DR & FERGUSON RD, DALLAS, TX, 75228 • City Council District: 2
Service Request Number
25-00064163
Address
OATES DR & FERGUSON RD, DALLAS, TX, 75228
City Council District
2
Department
Transportation and Public Works Department
Service Request Type
Traffic Sign - New - TPW
Ert Estimated Response Time
110 Business Days
Overall Service Request Due Date
2025-07-31T23:59:00.000
Status
Closed
Created Date
2025-02-13T10:25:49.000
Update Date
2025-02-14T16:32:46.000
Closed Date
2025-02-14T16:27:13.000
Outcome
Information Provided
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000USK8zAAH
Lat Location
(32.82147685175598000,-96.67878221447829000)
24-00498312
Service Request Number: 24-00498312 • Address: 9806 JO PIERCE DR, DALLAS, TX, 75217 • City Council District: 8
Service Request Number
24-00498312
Address
9806 JO PIERCE DR, DALLAS, TX, 75217
City Council District
8
Department
Sanitation
Service Request Type
Sanitation Roll Cart Maintenance/Delivery - SAN
Ert Estimated Response Time
3 Business Days
Overall Service Request Due Date
2024-10-21T23:59:00.000
Status
Closed
Created Date
2024-10-14T12:50:02.000
Update Date
2024-10-17T08:51:43.000
Closed Date
2024-10-17T08:51:42.000
Outcome
Service Complete
Priority
Standard
Method Received Description
Phone
Unique Key
500cs00000Dd0VNAAZ
Lat Location
(32.67796608999114000,-96.65267379807780000)
23-00442642
Service Request Number: 23-00442642 • Address: 2843 56TH ST, DALLAS, TX, 75241 • City Council District: 8
Service Request Number
23-00442642
Address
2843 56TH ST, DALLAS, TX, 75241
City Council District
8
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-09-23T12:12:06.000
Update Date
2023-09-23T12:15:10.000
Closed Date
2023-09-23T12:15:08.000
Priority
Standard
Method Received Description
Proactive
Unique Key
5008z000006LaLQAA0
Lat Location
(32.69030212213870400,-96.77453962661353000)
23-00469314
Service Request Number: 23-00469314 • Address: 3917 ORLANDO CT, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
23-00469314
Address
3917 ORLANDO CT, DALLAS, TX, 75211
City Council District
1
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2023-10-10T14:38:23.000
Update Date
2023-10-12T08:47:14.000
Closed Date
2023-10-12T08:47:12.000
Priority
Standard
Method Received Description
API
Unique Key
5008z000006RluLAAS
Lat Location
(32.74455308612825600,-96.88405936250095000)
24-00249103
Service Request Number: 24-00249103 • Address: BRYAN ST & N HASKELL AVE, DALLAS, TX, 75204 • City Council District: 14
Service Request Number
24-00249103
Address
BRYAN ST & N HASKELL AVE, DALLAS, TX, 75204
City Council District
14
Department
Transportation and Public Works Department
Service Request Type
Traffic Signal - Head Turn (Conflicting) - TRN
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2024-06-03T23:59:00.000
Status
Closed
Created Date
2024-05-28T07:39:51.000
Update Date
2026-08-07T14:34:38.000
Closed Date
2024-06-12T12:06:08.000
Outcome
Work Completed
Priority
Dispatch
Method Received Description
Phone
Unique Key
5008z000007wrWqAAI
Lat Location
(32.79756673956844500,-96.78107652861925000)
21-00289698
Service Request Number: 21-00289698 • Address: SHARON ST & S WESTMORELAND RD, DALLAS, TX, 75211 • City Council District: 1
Service Request Number
21-00289698
Address
SHARON ST & S WESTMORELAND RD, DALLAS, TX, 75211
City Council District
1
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2021-04-05T23:59:00.000
Status
Closed
Created Date
2021-04-01T06:18:08.000
Update Date
2023-06-09T01:52:33.000
Closed Date
2021-04-01T11:37:10.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500t000000jEgbiAAC
Lat Location
(32.72969734507919000,-96.87434777569271000)
26-00346309
Service Request Number: 26-00346309 • Address: 9114 LYNBROOK DR, DALLAS, TX, 75238 • City Council District: 10
Service Request Number
26-00346309
Address
9114 LYNBROOK DR, DALLAS, TX, 75238
City Council District
10
Department
311 Customer Service Center
Service Request Type
Water/Wastewater Line Locate - 311
Ert Estimated Response Time
1 Business Days
Overall Service Request Due Date
2026-08-07T23:59:00.000
Status
Closed
Created Date
2026-08-05T14:23:43.000
Update Date
2026-08-08T12:27:07.000
Closed Date
2026-08-06T12:26:24.000
Outcome
Information Provided
Priority
Standard
Method Received Description
API
Unique Key
500cs000027aBRKAA2
Lat Location
(32.87195935767873000,-96.70139391602817000)
25-00279675
Service Request Number: 25-00279675 • Address: 4110 ODESSA ST, DALLAS, TX, 75212 • City Council District: 6
Service Request Number
25-00279675
Address
4110 ODESSA ST, DALLAS, TX, 75212
City Council District
6
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2025-06-15T18:59:00.000
Status
Closed
Created Date
2025-06-12T13:13:02.000
Update Date
2025-06-12T17:20:03.000
Closed Date
2025-06-12T17:20:02.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs00000lfybWAAQ
Lat Location
(32.79192847210275000,-96.90125348677098000)
24-00519592
Service Request Number: 24-00519592 • Address: 2227 STOVALL DR, DALLAS, TX, 75216 • City Council District: 4
Service Request Number
24-00519592
Address
2227 STOVALL DR, DALLAS, TX, 75216
City Council District
4
Department
Dallas Animal Services
Service Request Type
Animal Lack of Care - DAS
Ert Estimated Response Time
2 Calendar Days
Overall Service Request Due Date
2024-10-28T23:59:00.000
Status
Closed
Created Date
2024-10-26T03:38:04.000
Update Date
2024-10-26T05:10:54.000
Closed Date
2024-10-26T05:10:53.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00000Fqo89AAB
Lat Location
(32.70910255402269000,-96.79468051208974000)
22-00546406
Service Request Number: 22-00546406 • Address: 711 PARKVIEW AVE, DALLAS, TX, 75223 • City Council District: 2
Service Request Number
22-00546406
Address
711 PARKVIEW AVE, DALLAS, TX, 75223
City Council District
2
Department
Sanitation
Service Request Type
Sanitation District Billing Dispute - SAN
Ert Estimated Response Time
5 Business Days
Overall Service Request Due Date
2023-02-02T00:59:00.000
Status
Closed
Created Date
2022-12-17T12:40:54.000
Update Date
2023-06-08T02:02:46.000
Closed Date
2023-01-26T16:41:35.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000004UYV7AAO
Lat Location
(32.79850208034927000,-96.74990221257589000)
23-00326920
Service Request Number: 23-00326920 • Address: 1810 N GARRETT AVE, DALLAS, TX, 75206 • City Council District: 2
Service Request Number
23-00326920
Address
1810 N GARRETT AVE, DALLAS, TX, 75206
City Council District
2
Department
Dallas Fire Rescue
Service Request Type
Smoke Detector Request - DFR
Ert Estimated Response Time
2 Business Days
Overall Service Request Due Date
2023-07-26T23:59:00.000
Status
Closed
Created Date
2023-07-17T14:56:09.000
Update Date
2023-07-18T09:46:19.000
Closed Date
2023-07-18T09:46:18.000
Outcome
Request Documented
Priority
Standard
Method Received Description
Phone
Unique Key
5008z000005wAdWAAU
Lat Location
(32.80897156754519000,-96.77524504704107000)
26-00093426
Service Request Number: 26-00093426 • Address: 11210 FLAMINGO LN, DALLAS, TX, 75218 • City Council District: 9
Service Request Number
26-00093426
Address
11210 FLAMINGO LN, DALLAS, TX, 75218
City Council District
9
Department
Transportation and Public Works Department
Service Request Type
Parking - Report a Violation - TPW
Ert Estimated Response Time
4 Hours
Overall Service Request Due Date
2026-03-10T23:59:00.000
Status
Closed
Created Date
2026-03-08T17:04:11.000
Update Date
2026-03-09T17:57:46.000
Closed Date
2026-03-09T17:57:35.000
Outcome
Investigation Complete
Priority
Standard
Method Received Description
API
Unique Key
500cs00001aSgdOAAS
Lat Location
(32.85348099744197000,-96.68726562571194000)
26-00132460
Service Request Number: 26-00132460 • Address: 2542 JONESBORO AVE, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
26-00132460
Address
2542 JONESBORO AVE, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2026-03-31T15:47:34.000
Update Date
2026-04-14T15:39:36.000
Closed Date
2026-04-14T15:39:36.000
Priority
Standard
Method Received Description
Proactive
Unique Key
500cs00001fC3moAAC
Lat Location
(32.81769271511917000,-96.67220906690977000)
22-00201612
Service Request Number: 22-00201612 • Address: LYNNACRE DR & KNOXVILLE ST, DALLAS, TX, 75211 • City Council District: 3
Service Request Number
22-00201612
Address
LYNNACRE DR & KNOXVILLE ST, DALLAS, TX, 75211
City Council District
3
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-05-17T11:43:19.000
Update Date
2023-06-08T23:22:06.000
Closed Date
2022-05-17T16:54:14.000
Priority
Priority
Method Received Description
Phone
Unique Key
5008z000002BNi7AAG
Lat Location
(32.71024172631061000,-96.90008153913735000)
24-00450924
Service Request Number: 24-00450924 • Address: 7823 RAYVILLE DR, DALLAS, TX, 75217 • City Council District: 5
Service Request Number
24-00450924
Address
7823 RAYVILLE DR, DALLAS, TX, 75217
City Council District
5
Department
Dallas Animal Services
Service Request Type
Animal Loose - DAS
Ert Estimated Response Time
1 Calendar Days
Overall Service Request Due Date
2024-09-20T18:59:00.000
Status
Closed
Created Date
2024-09-17T10:08:10.000
Update Date
2024-09-17T10:18:14.000
Closed Date
2024-09-17T10:18:14.000
Outcome
Final Results
Priority
Dispatch
Method Received Description
API
Unique Key
500cs0000094hKaAAI
Lat Location
(32.72285451603562000,-96.68789867744535000)
22-00020990
Service Request Number: 22-00020990 • Address: 7929 MILLSTONE DR, DALLAS, TX, 75228 • City Council District: 7
Service Request Number
22-00020990
Address
7929 MILLSTONE DR, DALLAS, TX, 75228
City Council District
7
Department
Code Compliance
Service Request Type
Code Concern - CCS
Ert Estimated Response Time
4 Business Days
Status
Closed
Created Date
2022-01-17T20:10:02.000
Update Date
2023-06-08T23:41:40.000
Closed Date
2022-01-19T09:12:02.000
Priority
Priority
Method Received Description
Phone
Unique Key
500t000000vM067AAC
Lat Location
(32.79721463496775000,-96.71104217654342000)
25-00530815
Service Request Number: 25-00530815 • Address: WALNUT HILL LN & SKILLMAN ST, DALLAS, TX, 75231 • City Council District: 10
Service Request Number
25-00530815
Address
WALNUT HILL LN & SKILLMAN ST, DALLAS, TX, 75231
City Council District
10
Department
Transportation and Public Works Department
Service Request Type
Street Spillage/Debris in Right of Way - Hazardous - TPW
Ert Estimated Response Time
12 Hours
Overall Service Request Due Date
2025-11-06T00:59:00.000
Status
Closed
Created Date
2025-11-04T12:39:42.000
Update Date
2025-11-04T15:05:46.000
Closed Date
2025-11-04T15:05:46.000
Outcome
No Action Required
Priority
Dispatch
Method Received Description
Phone
Unique Key
500cs00001BIO6fAAH
Lat Location
(32.87870058386070000,-96.73505029553222000)
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